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Changed scheduled callbacks display in the agent interface to show all callback and lead information, including call history and call notes, without having to dial the lead.

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git-svn-id: svn://192.168.202.10@1610 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-02-25 17:54:26 +00:00
parent c32946d89f
commit da565431ce
4 changed files with 56 additions and 14 deletions
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UPGRADE
+4
View File
@@ -475,6 +475,10 @@ OTHER CHANGES:
112. Added option for phone load balanced logins server twin checking on
systems that have servers installed in pairs
113. Changed scheduled callbacks display in the agent interface to show all
callback and lead information, including call history and call notes,
without having to dial the lead.
translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt
+6
View File
@@ -579,6 +579,12 @@ No results found||
Results Found:||
No calls found||
reset form||
Callback Status||
Callback Lead Status||
Callback Entry Time||
Callback Trigger Time||
Callback Comments||
To see information on one of the callbacks below, click on the INFO link. To call the customer back now, click on the DIAL link. If you click on a record below to dial it, it will be removed from the list||
############################################################ MANAGER Manual
www/agc/vdc_db_query.php
+38 -6
View File
@@ -275,12 +275,13 @@
# 110218-1519 - Added support for agent lead search
# 110222-2228 - Added owner restriction to agent lead search
# 110224-1712 - Added compatibility with QM phone environment logging and QM pause code last call logging
# 110225-1237 - Added scheduled callback lead info display to the lead info view function
#
$version = '2.4-180';
$build = '110224-1712';
$version = '2.4-181';
$build = '110225-1237';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=396;
$mysql_log_count=398;
$one_mysql_log=0;
require("dbconnect.php");
@@ -8390,6 +8391,31 @@ if ($ACTION == 'LEADINFOview')
{echo "ERROR: no Lead ID";}
else
{
$hide_dial_links=0;
echo "<CENTER>\n";
$callback_id = preg_replace('/\D/','',$callback_id);
if (strlen($callback_id) > 0)
{
$stmt="select status,entry_time,callback_time,modify_date,user,recipient,comments,lead_status from vicidial_callbacks where lead_id='$lead_id' and callback_id='$callback_id' limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00397',$user,$server_ip,$session_name,$one_mysql_log);}
$cb_to_print = mysql_num_rows($rslt);
if ($format=='debug') {echo "|$cb_to_print|$stmt|";}
if ($cb_to_print > 0)
{
$row=mysql_fetch_row($rslt);
echo "<TABLE CELLPADDING=0 CELLSPACING=1 BORDER=0 WIDTH=500>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>Callback Status: &nbsp; </td><td ALIGN=left><font size=2>$row[0]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>Callback Lead Status: &nbsp; </td><td ALIGN=left><font size=2>$row[7]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>Callback Entry Time: &nbsp; </td><td ALIGN=left><font size=2>$row[1]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>Callback Trigger Time: &nbsp; </td><td ALIGN=left><font size=2>$row[2]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>Callback Comments: &nbsp; </td><td ALIGN=left><font size=2>$row[6]</td></tr>";
echo "</TABLE>";
echo "<BR>";
$hide_dial_links++;
}
}
### BEGIN find any custom field labels ###
$label_title = 'Title';
$label_first_name = 'First';
@@ -8435,11 +8461,11 @@ if ($ACTION == 'LEADINFOview')
if (strlen($row[18])>0) {$label_comments = $row[18];}
### END find any custom field labels ###
echo "<CENTER>\n";
echo "<TABLE CELLPADDING=0 CELLSPACING=1 BORDER=0 WIDTH=500>";
$stmt="select status,vendor_lead_code,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,entry_list_id from vicidial_list where lead_id='$lead_id' limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00398',$user,$server_ip,$session_name,$one_mysql_log);}
$info_to_print = mysql_num_rows($rslt);
if ($format=='debug') {echo "|$out_logs_to_print|$stmt|";}
@@ -8452,7 +8478,10 @@ if ($ACTION == 'LEADINFOview')
echo "<tr bgcolor=white><td ALIGN=right><font size=2>Timezone: &nbsp; </td><td ALIGN=left><font size=2>$row[3]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>Called Since Last Reset: &nbsp; </td><td ALIGN=left><font size=2>$row[4]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_phone_code: &nbsp; </td><td ALIGN=left><font size=2>$row[5]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_phone_number: &nbsp; </td><td ALIGN=left><font size=2>$row[6] - &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"#\" onclick=\"NeWManuaLDiaLCalL('CALLLOG',$row[5], $row[6], $lead_id);return false;\">DIAL</A></td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_phone_number: &nbsp; </td><td ALIGN=left><font size=2>$row[6] - &nbsp; &nbsp; &nbsp; &nbsp; ";
if ($hide_dial_links < 1)
{echo "<a href=\"#\" onclick=\"NeWManuaLDiaLCalL('CALLLOG',$row[5], $row[6], $lead_id);return false;\">DIAL</a>";}
echo "</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_title: &nbsp; </td><td ALIGN=left><font size=2>$row[7]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_first_name: &nbsp; </td><td ALIGN=left><font size=2>$row[8]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_middle_initial: &nbsp; </td><td ALIGN=left><font size=2>$row[9]</td></tr>";
@@ -8466,7 +8495,10 @@ if ($ACTION == 'LEADINFOview')
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_postal_code: &nbsp; </td><td ALIGN=left><font size=2>$row[17]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>Country: &nbsp; </td><td ALIGN=left><font size=2>$row[18]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_gender: &nbsp; </td><td ALIGN=left><font size=2>$row[19]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_alt_phone: &nbsp; </td><td ALIGN=left><font size=2>$row[20] - &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"#\" onclick=\"NeWManuaLDiaLCalL('CALLLOG',$row[5], $row[20], $lead_id, 'ALT');return false;\">DIAL</A></td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_alt_phone: &nbsp; </td><td ALIGN=left><font size=2>$row[20] - &nbsp; &nbsp; &nbsp; &nbsp; ";
if ($hide_dial_links < 1)
{echo "<a href=\"#\" onclick=\"NeWManuaLDiaLCalL('CALLLOG',$row[5], $row[20], $lead_id, 'ALT');return false;\">DIAL</a>";}
echo "</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_email: &nbsp; </td><td ALIGN=left><font size=2>$row[21]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_security_phrase: &nbsp; </td><td ALIGN=left><font size=2>$row[22]</td></tr>";
echo "<tr bgcolor=white><td ALIGN=right><font size=2>$label_comments: &nbsp; </td><td ALIGN=left><font size=2>$row[23]</td></tr>";
www/agc/vicidial.php
+8 -8
View File
@@ -337,10 +337,11 @@
# 110218-1522 - Added agent_lead_search feature
# 110221-1251 - Changed statuses display to keep track of non-selectable statuses
# 110224-1713 - Added compatibility with QM phone environment logging, QM pause code last call logging and active server twin check
# 110225-1231 - Changed scheduled callbacks list to allow clicking to see lead info without dialing, and separate dial link
#
$version = '2.4-314c';
$build = '110224-1713';
$version = '2.4-315c';
$build = '110225-1231';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=71;
$one_mysql_log=0;
@@ -5214,7 +5215,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var CB_calls = all_CBs_array[0];
var loop_ct=0;
var conv_start=0;
var CB_HTML = "<table width=\"<?php echo $HCwidth ?>px\"><tr bgcolor=\"<?php echo $SCRIPT_COLOR ?>\"><td><font class=\"log_title\">#</font></td><td><font class=\"log_title\"> CALLBACK DATE/TIME</font></td><td><font class=\"log_title\">NUMBER</font></td><td><font class=\"log_title\">NAME</font></td><td><font class=\"log_title\"> STATUS</font></td><td align=\"right\"><font class=\"log_title\">CAMPAIGN</font></td><td><font class=\"log_title\">LAST CALL DATE/TIME</font></td><td align=\"left\"><font class=\"log_title\"> COMMENTS</font></td></tr>"
var CB_HTML = "<table width=\"<?php echo $HCwidth ?>px\"><tr bgcolor=\"<?php echo $SCRIPT_COLOR ?>\"><td><font class=\"log_title\">#</font></td><td align=\"center\"><font class=\"log_title\"> CALLBACK DATE/TIME</font></td><td align=\"center\"><font class=\"log_title\">NUMBER</font></td><td align=\"center\"><font class=\"log_title\">NAME</font></td><td align=\"center\"><font class=\"log_title\"> STATUS</font></td><td align=\"center\"><font class=\"log_title\">CAMPAIGN</font></td><td align=\"center\"><font class=\"log_title\">LAST CALL DATE/TIME</font></td><td align=\"center\"><font class=\"log_title\"> DIAL</font></td></tr>"
while (loop_ct < CB_calls)
{
loop_ct++;
@@ -5234,8 +5235,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var CB_lastcall_time = call_array[7];
var CB_callback_time = call_array[8];
var CB_comments = call_array[9];
CB_HTML = CB_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</font></td><td><font class=\"log_text\">" + CB_callback_time + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "');return false;\">" + CB_phone + "</a></font></td><td><font class=\"log_text\">" + CB_name + "</font></td><td><font class=\"log_text\">" + CB_status + "</font></td><td><font class=\"log_text\">" + CB_campaign + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_lastcall_time + "&nbsp;</font></td><td align=\"right\"><font class=\"log_text\">" + CB_comments + "&nbsp;</font></td></tr>";
CB_HTML = CB_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_callback_time + "</td><td align=\"right\"><font class=\"log_text\">" + CB_phone + " - <a href=\"#\" onclick=\"VieWLeaDInfO('" + CB_lead_id + "','" + CB_id + "');return false;\">INFO</a></font></td><td align=\"right\"><font class=\"log_text\">" + CB_name + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_status + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_campaign + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_lastcall_time + "&nbsp;</font></td><td align=\"right\"><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "');return false;\">DIAL</a>&nbsp;</font></td></tr>";
}
CB_HTML = CB_HTML + "</table>";
document.getElementById("CallBacKsLisT").innerHTML = CB_HTML;
@@ -10210,7 +10210,7 @@ function phone_number_format(formatphone) {
// ################################################################################
// View Customer lead information
function VieWLeaDInfO(VLI_lead_id)
function VieWLeaDInfO(VLI_lead_id,VLI_cb_id)
{
showDiv('LeaDInfOBox');
@@ -10235,7 +10235,7 @@ function phone_number_format(formatphone) {
}
if (xmlhttp)
{
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=LEADINFOview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&lead_id=" + VLI_lead_id + "&campaign=" + campaign + "&stage=<?php echo $HCwidth ?>";
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=LEADINFOview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&lead_id=" + VLI_lead_id + "&campaign=" + campaign + "&callback_id=" + VLI_cb_id + "&stage=<?php echo $HCwidth ?>";
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(RAview_query);
@@ -12534,7 +12534,7 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CallBacKsLisTBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> CALLBACKS FOR AGENT <?php echo $VD_login ?>:<br />Click on a callback below to call the customer back now. If you click on a record below to call it, it will be removed from the list.
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> CALLBACKS FOR AGENT <?php echo $VD_login ?>:<br />To see information on one of the callbacks below, click on the INFO link. To call the customer back now, click on the DIAL link. If you click on a record below to dial it, it will be removed from the list.
<br />
<?php
if ($webphone_location == 'bar')