Fixed display issue for total averages in Agent performance detail report

git-svn-id: svn://192.168.202.10@2615 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2016-11-11 05:12:46 +00:00
parent 87d47a9839
commit 0350e00849
@@ -57,6 +57,7 @@
# 160503-2137 - Bug fix and inclusion of null sub_statuses in counts for "PAUSE CODE BREAKDOWN" section
# 160714-2348 - Added and tested ChartJS features for more aesthetically appealing graphs
# 161013-2142 - Added option to display live agents only
# 161110-1830 - Fixed display issue for total averages
#
$startMS = microtime();
@@ -1439,11 +1440,11 @@ $TOTtotPAUSE_MS_pct = sprintf("%0.2f", MathZDC(100*$TOTtotPAUSE, $TOTtime));
$TOTtotWAIT_MS_pct = sprintf("%0.2f", MathZDC(100*$TOTtotWAIT, $TOTtime));
$TOTtotCUSTOMER_MS_pct =sprintf("%0.2f", MathZDC(100*$TOTtotCUSTOMER, $TOTtime));
$TOTavgTALK_MS = sec_convert($TOTavgTALK,$TIME_M_agentperfdetail);
$TOTavgDISPO_MS = sec_convert($TOTavgDISPO,$TIME_H_agentperfdetail);
$TOTavgDEAD_MS = sec_convert($TOTavgDEAD,$TIME_H_agentperfdetail);
$TOTavgPAUSE_MS = sec_convert($TOTavgPAUSE,$TIME_H_agentperfdetail);
$TOTavgWAIT_MS = sec_convert($TOTavgWAIT,$TIME_H_agentperfdetail);
$TOTavgCUSTOMER_MS = sec_convert($TOTavgCUSTOMER,$TIME_H_agentperfdetail);
$TOTavgDISPO_MS = sec_convert($TOTavgDISPO,$TIME_M_agentperfdetail);
$TOTavgDEAD_MS = sec_convert($TOTavgDEAD,$TIME_M_agentperfdetail);
$TOTavgPAUSE_MS = sec_convert($TOTavgPAUSE,$TIME_M_agentperfdetail);
$TOTavgWAIT_MS = sec_convert($TOTavgWAIT,$TIME_M_agentperfdetail);
$TOTavgCUSTOMER_MS = sec_convert($TOTavgCUSTOMER,$TIME_M_agentperfdetail);
$TOTtime_MS = sprintf("%10s", $TOTtime_MS);
$TOTtotTALK_MS = sprintf("%10s", $TOTtotTALK_MS);