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Added unique lead ID count to Park Stats report

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git-svn-id: svn://192.168.202.10@2942 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2018-03-11 07:34:14 +00:00
parent 76ae0dc92d
commit 0f6768ed6c
1 changed files with 33 additions and 11 deletions
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www/vicidial/AST_parkstats.php
+33 -11
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@@ -1,7 +1,7 @@
<?php
# AST_parkstats.php
#
# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
@@ -18,6 +18,7 @@
# 170412-2129 - Updated for new park logging
# 170808-0220 - Added detailed log option
# 170823-2154 - Added HTML formatting and screen colors
# 180311-0327 - Added unique lead ID count
#
$startMS = microtime();
@@ -381,7 +382,7 @@ $HTML.="<tr bgcolor='#".$SSstd_row1_background."'>";
$HTML.="<th><font size='2'>"._QXZ("Park Stats",48)." $NOW_TIME</th>";
$HTML.="</tr>\n";
$stmt="select count(*),sum(parked_sec) from park_log where parked_time >= '$query_date 00:00:01' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "';";
$stmt="select count(*),sum(parked_sec) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
@@ -391,7 +392,14 @@ $average_hold_seconds = MathZDC($row[1], $row[0]);
$average_hold_seconds = round($average_hold_seconds, 0);
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
$stmt="select count(distinct lead_id) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$TOTALleads = sprintf("%10s", $row[0]);
$TEXT.=_QXZ("Total Calls parked in this Group:",45)." $TOTALcalls\n";
$TEXT.=_QXZ("Total Leads parked in this Group:",45)." $TOTALleads\n";
$TEXT.=_QXZ("Average Hold Time(seconds) for Parked Calls:",45)." $average_hold_seconds\n";
$TEXT.="\n";
$TEXT.="---------- "._QXZ("DROPS")."\n";
@@ -399,11 +407,12 @@ $TEXT.="---------- "._QXZ("DROPS")."\n";
$HTML.="<tr bgcolor='#".$SSstd_row2_background."'>";
$HTML.="<td><font size=2><B>"._QXZ("TOTALS")."</B></BR>";
$HTML.=_QXZ("Total Calls parked in this Group:")." $TOTALcalls</BR>";
$HTML.=_QXZ("Total Leads parked in this Group:")." $TOTALleads</BR>";
$HTML.=_QXZ("Average Hold Time(seconds) for Parked Calls:")." $average_hold_seconds";
$HTML.="</BR></BR>";
$HTML.="<B>"._QXZ("DROPS")."</B></BR>";
$stmt="select count(*),sum(parked_sec) from park_log where parked_time >= '$query_date 00:00:01' and parked_time <= '$query_date 23:59:59' and status ='HUNGUP' and channel_group='" . mysqli_real_escape_string($link, $group) . "' and (talked_sec < 5 or talked_sec is null);";
$stmt="select count(*),sum(parked_sec) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status ='HUNGUP' and channel_group='" . mysqli_real_escape_string($link, $group) . "' and (talked_sec < 5 or talked_sec is null);";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
@@ -429,9 +438,9 @@ $HTML.="</font></td></tr></table>";
$TEXT.="\n";
$TEXT.="---------- "._QXZ("USER PARK STATS").":\n";
$TEXT.="+---------------------------------------------+------------+--------+--------+------------+--------+--------+\n";
$TEXT.="| "._QXZ("USER",43)." | "._QXZ("CALLS",10)." | "._QXZ("TIME M",6)." | "._QXZ("AVRG M",6)." | "._QXZ("DROPS",10)." | "._QXZ("TIME M",6)." | "._QXZ("AVRG M",6)." |\n";
$TEXT.="+---------------------------------------------+------------+--------+--------+------------+--------+--------+\n";
$TEXT.="+---------------------------------------------+------------+------------+--------+--------+------------+--------+--------+\n";
$TEXT.="| "._QXZ("USER",43)." | "._QXZ("CALLS",10)." | "._QXZ("LEADS",10)." | "._QXZ("TIME M",6)." | "._QXZ("AVRG M",6)." | "._QXZ("DROPS",10)." | "._QXZ("TIME M",6)." | "._QXZ("AVRG M",6)." |\n";
$TEXT.="+---------------------------------------------+------------+------------+--------+--------+------------+--------+--------+\n";
$HTML.="<BR><table border='0' cellpadding='3' cellspacing='1'>";
$HTML.="<tr bgcolor='#".$SSstd_row1_background."'>";
@@ -440,6 +449,7 @@ $HTML.="</tr>\n";
$HTML.="<tr bgcolor='#".$SSstd_row1_background."'>";
$HTML.="<th><font size='2'>"._QXZ("USER")."</font></th>";
$HTML.="<th><font size='2'>"._QXZ("CALLS")."</font></th>";
$HTML.="<th><font size='2'>"._QXZ("LEADS")."</font></th>";
$HTML.="<th><font size='2'>"._QXZ("TIME M")."</font></th>";
$HTML.="<th><font size='2'>"._QXZ("AVRG M")."</font></th>";
$HTML.="<th><font size='2'>"._QXZ("DROPS")."</font></th>";
@@ -447,7 +457,7 @@ $HTML.="<th><font size='2'>"._QXZ("TIME M")."</font></th>";
$HTML.="<th><font size='2'>"._QXZ("AVRG M")."</font></th>";
$HTML.="</tr>\n";
$stmt="select park_log.user,full_name,count(*),sum(parked_sec),avg(parked_sec) from park_log,vicidial_users where parked_time >= '$query_date 00:00:01' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user is not null and park_log.user=vicidial_users.user group by park_log.user;";
$stmt="select park_log.user,full_name,count(*),sum(parked_sec),avg(parked_sec) from park_log,vicidial_users where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user is not null and park_log.user=vicidial_users.user group by park_log.user;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$users_to_print = mysqli_num_rows($rslt);
@@ -459,6 +469,7 @@ while ($i < $users_to_print)
$user[$i] = $row[0];
$full_name[$i] = sprintf("%-43s", "$row[0] - $row[1]"); while(strlen($full_name[$i])>43) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
$USERcalls[$i] = sprintf("%10s", $row[2]);
$USERleads[$i] = 0;
$USERtotTALK = $row[3];
$USERavgTALK = $row[4];
@@ -487,7 +498,7 @@ while ($i < $users_to_print)
$i=0;
while ($i < $users_to_print)
{
$stmt="select count(*),sum(parked_sec),avg(parked_sec) from park_log where parked_time >= '$query_date 00:00:01' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user='$user[$i]' group by park_log.user;";
$stmt="select count(*),sum(parked_sec),avg(parked_sec) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user='$user[$i]' group by park_log.user;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$drop_to_print = mysqli_num_rows($rslt);
@@ -519,11 +530,22 @@ while ($i < $users_to_print)
$USERavgDROP_MS[$i] = sprintf("%6s", $USERavgDROP_MS[$i]);
}
$TEXT.="| <a href=\"user_stats.php?park_rpt=1&begin_date=$query_date&end_date=$query_date&user=$user[$i]\">$full_name[$i]</a> | $USERcalls[$i] | $USERtotTALK_MS[$i] | $USERavgTALK_MS[$i] | $USERdrops[$i] | $USERtotDROP_MS[$i] | $USERavgDROP_MS[$i] |\n";
$stmt="select count(distinct lead_id) from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and status IN('HUNGUP','GRABBED','GRABBEDIVR','IVRPARKED','PARKED') and channel_group='" . mysqli_real_escape_string($link, $group) . "' and parked_sec is not null and park_log.user='$user[$i]' group by park_log.user;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$drop_to_print = mysqli_num_rows($rslt);
if ($users_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$USERleads[$i] = sprintf("%10s", $row[0]);
}
$TEXT.="| <a href=\"user_stats.php?park_rpt=1&begin_date=$query_date&end_date=$query_date&user=$user[$i]\">$full_name[$i]</a> | $USERcalls[$i] | $USERleads[$i] | $USERtotTALK_MS[$i] | $USERavgTALK_MS[$i] | $USERdrops[$i] | $USERtotDROP_MS[$i] | $USERavgDROP_MS[$i] |\n";
$HTML.="<tr bgcolor='#".$SSstd_row2_background."'>";
$HTML.="<th><font size='2'><a href=\"user_stats.php?park_rpt=1&begin_date=$query_date&end_date=$query_date&user=$user[$i]\">$full_name[$i]</a></font></th>";
$HTML.="<th><font size='2'>$USERcalls[$i]</font></th>";
$HTML.="<th><font size='2'>$USERleads[$i]</font></th>";
$HTML.="<th><font size='2'>$USERtotTALK_MS[$i]</font></th>";
$HTML.="<th><font size='2'>$USERavgTALK_MS[$i]</font></th>";
$HTML.="<th><font size='2'>$USERdrops[$i]</font></th>";
@@ -534,7 +556,7 @@ while ($i < $users_to_print)
$i++;
}
$TEXT.="+---------------------------------------------+------------+--------+--------+------------+--------+--------+\n";
$TEXT.="+---------------------------------------------+------------+------------+--------+--------+------------+--------+--------+\n";
$HTML.="</table>\n";
##############################
@@ -735,7 +757,7 @@ $TEXT.=$MAIN2."\n";
$HTML.=$MAIN2."</font></pre></td></tr></table>";
if ($show_details) {
$stmt="select * from park_log where parked_time >= '$query_date 00:00:01' and parked_time <= '$query_date 23:59:59' and channel_group='" . mysqli_real_escape_string($link, $group) . "' order by parked_time, grab_time, hangup_time desc";
$stmt="select * from park_log where parked_time >= '$query_date 00:00:00' and parked_time <= '$query_date 23:59:59' and channel_group='" . mysqli_real_escape_string($link, $group) . "' order by parked_time, grab_time, hangup_time desc";
$rslt=mysql_to_mysqli($stmt, $link);
if (!$lower_limit) {$lower_limit=1;}