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Added Transfer No Dispo campaign setting, allowing for transferred calls to not not immediately show the disposition panel on the agent screen.

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git-svn-id: svn://192.168.202.10@3470 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2021-07-02 14:22:01 +00:00
parent ae66cfbbba
commit 12abf5be9f
6 changed files with 57 additions and 15 deletions
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UPGRADE
+3
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@@ -649,6 +649,9 @@ OTHER CHANGES:
PHP scripts and select admin PHP scripts. see the CORS_SUPPORT.txt doc
for more information.
181. Added Transfer No Dispo campaign setting, allowing for transferred calls
to not not immediately show the disposition panel on the agent screen.
extras/MySQL_AST_CREATE_tables.sql
+3 -2
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@@ -1070,7 +1070,8 @@ calls_waiting_vl_two VARCHAR(25) default 'DISABLED',
calls_inqueue_count_one VARCHAR(40) default 'DISABLED',
calls_inqueue_count_two VARCHAR(40) default 'DISABLED',
in_man_dial_next_ready_seconds SMALLINT(5) UNSIGNED default '0',
in_man_dial_next_ready_seconds_override VARCHAR(40) default 'DISABLED'
in_man_dial_next_ready_seconds_override VARCHAR(40) default 'DISABLED',
transfer_no_dispo ENUM('DISABLED','EXTERNAL_ONLY','LOCAL_ONLY','LEAVE3WAY_ONLY','LOCAL_AND_EXTERNAL','LOCAL_AND_LEAVE3WAY','LEAVE3WAY_AND_EXTERNAL','LOCAL_AND_EXTERNAL_AND_LEAVE3WAY') default 'DISABLED'
) ENGINE=MyISAM;
CREATE TABLE vicidial_lists (
@@ -4952,4 +4953,4 @@ INSERT INTO vicidial_settings_containers(container_id,container_notes,container_
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1636',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1637',db_schema_update_date=NOW(),reload_timestamp=NOW();
extras/upgrade_2.14.sql
+4
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@@ -1713,3 +1713,7 @@ ALTER TABLE phones ADD peer_status ENUM('UNKNOWN','REGISTERED','UNREGISTERED','R
ALTER TABLE phones ADD ping_time SMALLINT(6) DEFAULT NULL;
UPDATE system_settings SET db_schema_version='1636',db_schema_update_date=NOW() where db_schema_version < 1636;
ALTER TABLE vicidial_campaigns ADD transfer_no_dispo ENUM('DISABLED','EXTERNAL_ONLY','LOCAL_ONLY','LEAVE3WAY_ONLY','LOCAL_AND_EXTERNAL','LOCAL_AND_LEAVE3WAY','LEAVE3WAY_AND_EXTERNAL','LOCAL_AND_EXTERNAL_AND_LEAVE3WAY') default 'DISABLED';
UPDATE system_settings SET db_schema_version='1637',db_schema_update_date=NOW() where db_schema_version < 1637;
www/agc/vicidial.php
+33 -7
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@@ -672,10 +672,11 @@
# 210616-1852 - Added optional CORS support, see options.php for details
# 210623-0912 - Fix for Leave 3-Way Start Recording issue
# 210623-0930 - Fix for WebForm 3 after API update fields issue
# 210702-0945 - Added transfer_no_dispo campaign setting
#
$version = '2.14-640c';
$build = '210623-0930';
$version = '2.14-641c';
$build = '210702-0945';
$php_script = 'vicidial.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=95;
@@ -2267,7 +2268,7 @@ else
$HKstatusnames = substr("$HKstatusnames", 0, -1);
##### grab the campaign settings
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo,agent_xfer_validation,ready_max_logout,callback_display_days,three_way_record_stop,hangup_xfer_record_start,max_inbound_calls_outcome,manual_auto_next_options,agent_screen_time_display,pause_max_dispo,script_top_dispo,routing_initiated_recordings,dead_trigger_seconds,dead_trigger_action,dead_trigger_repeat,dead_trigger_filename,scheduled_callbacks_force_dial,callback_hours_block,callback_display_days,scheduled_callbacks_timezones_container,three_way_volume_buttons,manual_dial_validation,mute_recordings,leave_vm_no_dispo,leave_vm_message_group_id,campaign_script_two,browser_alert_sound,browser_alert_volume,three_way_record_stop_exception,pause_max_exceptions,transfer_button_launch,leave_3way_start_recording,leave_3way_start_recording_exception,calls_waiting_vl_one,calls_waiting_vl_two,in_man_dial_next_ready_seconds,in_man_dial_next_ready_seconds_override FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo,agent_xfer_validation,ready_max_logout,callback_display_days,three_way_record_stop,hangup_xfer_record_start,max_inbound_calls_outcome,manual_auto_next_options,agent_screen_time_display,pause_max_dispo,script_top_dispo,routing_initiated_recordings,dead_trigger_seconds,dead_trigger_action,dead_trigger_repeat,dead_trigger_filename,scheduled_callbacks_force_dial,callback_hours_block,callback_display_days,scheduled_callbacks_timezones_container,three_way_volume_buttons,manual_dial_validation,mute_recordings,leave_vm_no_dispo,leave_vm_message_group_id,campaign_script_two,browser_alert_sound,browser_alert_volume,three_way_record_stop_exception,pause_max_exceptions,transfer_button_launch,leave_3way_start_recording,leave_3way_start_recording_exception,calls_waiting_vl_one,calls_waiting_vl_two,in_man_dial_next_ready_seconds,in_man_dial_next_ready_seconds_override,transfer_no_dispo FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -2444,6 +2445,7 @@ else
$calls_waiting_vl_two = $row[169];
$in_man_dial_next_ready_seconds = $row[170];
$in_man_dial_next_ready_seconds_override = $row[171];
$transfer_no_dispo = $row[172];
if ($dial_method != 'INBOUND_MAN') {$in_man_dial_next_ready_seconds=0;}
@@ -2492,6 +2494,13 @@ else
else
{$leave_vm_no_dispo = '';}
$transfer_no_dispoLOCAL=0;
$transfer_no_dispoEXTERNAL=0;
$transfer_no_dispoLEAVE3WAY=0;
if (preg_match("/LOCAL/",$transfer_no_dispo)) {$transfer_no_dispoLOCAL=1;}
if (preg_match("/EXTERNAL/",$transfer_no_dispo)) {$transfer_no_dispoEXTERNAL=1;}
if (preg_match("/LEAVE3WAY/",$transfer_no_dispo)) {$transfer_no_dispoLEAVE3WAY=1;}
if ($SSmute_recordings < 1)
{$mute_recordings='N';}
else
@@ -5504,6 +5513,11 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var last_hidden_sound_UnixTime = '<?php echo $StarTtimE ?>';
var in_man_dial_next_ready_seconds = '<?php echo $in_man_dial_next_ready_seconds ?>';
var in_man_dial_next_ready_seconds_override = '<?php echo $in_man_dial_next_ready_seconds_override ?>';
var transfer_no_dispo = '<?php echo $transfer_no_dispo ?>';
var transfer_no_dispoLOCAL = '<?php echo $transfer_no_dispoLOCAL ?>';
var transfer_no_dispoEXTERNAL = '<?php echo $transfer_no_dispoEXTERNAL ?>';
var transfer_no_dispoLEAVE3WAY = '<?php echo $transfer_no_dispoLEAVE3WAY ?>';
var transfer_no_dispoTEMP = 0;
var in_man_dial_next_ready_count = 0;
var in_man_dial_next_ready_trigger = 0;
var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
@@ -7749,6 +7763,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{temp_blind_dialstring = blindxferdialstring;}
agent_events('transfer_blind', temp_blind_dialstring, aec); aec++;
}
if (transfer_no_dispoEXTERNAL > 0) {transfer_no_dispoTEMP=1;}
}
if (taskvar == 'XfeRINTERNAL')
{
@@ -7779,6 +7795,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&customerparked=" + customerparked;
agent_events('transfer_local_closer', XfeR_GrouP, aec); aec++;
if (transfer_no_dispoLOCAL > 0) {transfer_no_dispoTEMP=1;}
}
if (taskvar == 'XfeR')
{
@@ -7832,6 +7850,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoLeavE3wayAgaiN()\"><?php echo _QXZ("Leave 3Way Call Again"); ?></a>";
}
if (transfer_no_dispoLEAVE3WAY > 0) {transfer_no_dispoTEMP=1;}
}
else
{
@@ -7988,7 +8008,10 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
threeway_end=1;
document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = '';
dialedcall_send_hangup();
if ( (transfer_no_dispoLEAVE3WAY > 0) && (transfer_no_dispoTEMP > 0) )
{button_click_log = button_click_log + "" + SQLdate + "-----3wayNoHangupOVR---" + transfer_no_dispoLEAVE3WAY + " " + transfer_no_dispoTEMP + "|";}
else
{dialedcall_send_hangup();}
document.vicidial_form.xferchannel.value = '';
xfercall_send_hangup();
@@ -8046,15 +8069,15 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
}
if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') || (transfer_no_dispoTEMP > 0) )
{
if (auto_dial_level == 0) {RedirecTxFEr = 1;}
document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = '';
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
// alert(RedirecTxFEr + "|" + auto_dial_level);
if (taskdispowindow == 'VMNOHANG')
{button_click_log = button_click_log + "" + SQLdate + "-----VMMessageNoHangup---|";}
if ( (taskdispowindow == 'VMNOHANG') || (transfer_no_dispoTEMP > 0) )
{button_click_log = button_click_log + "" + SQLdate + "-----TransferNoHangup---" + taskdispowindow + " " + transfer_no_dispoLOCAL + " " + transfer_no_dispoEXTERNAL + " " + transfer_no_dispoLEAVE3WAY + " " + transfer_no_dispoTEMP + "|";}
else
{
dialedcall_send_hangup(taskdispowindow,'','',no_delete_VDAC);
@@ -11303,6 +11326,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
MDcheck_for_answer=0;
leave_3way_start_recording_trigger=0;
leave_3way_start_recording_triggerCALL=0;
transfer_no_dispoTEMP=0;
leave_3way_start_recording_filename='';
three_way_call_cid = orig_three_way_call_cid;
if (manual_dial_preview < 1)
@@ -14440,6 +14464,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
consult_custom_sent=0;
xfer_agent_selected=0;
MD_dial_timed_out=0;
transfer_no_dispoTEMP=0;
if (manual_dial_preview < 1)
{
document.vicidial_form.LeadPreview.checked=false;
@@ -15549,6 +15574,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
MDcheck_for_answer=0;
leave_3way_start_recording_trigger=0;
leave_3way_start_recording_triggerCALL=0;
transfer_no_dispoTEMP=0;
leave_3way_start_recording_filename='';
three_way_call_cid = orig_three_way_call_cid;
if (manual_auto_next > 0)
www/vicidial/admin.php
+12 -5
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File diff suppressed because one or more lines are too long
www/vicidial/help_documentation.txt
+2 -1
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@@ -1,4 +1,4 @@
# version: 20210625134601
# version: 20210702084601
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.</QXZ>
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
@@ -264,6 +264,7 @@ campaigns-enable_xfer_presets Enable Transfer Presets <QXZ>This option will enab
campaigns-hide_xfer_number_to_dial Hide Transfer Number to Dial <QXZ>This option will hide the Number to Dial field in the Transfer-Conference frame of the agent interface. Default is DISABLED.</QXZ>
campaigns-quick_transfer_button Quick Transfer Button <QXZ>This option will add a Quick Transfer button to the agent screen below the Transfer-Conf button that will allow one click blind transferring of calls to the selected In-Group or number. IN_GROUP will send calls to the Default Xfer Group for this Campaign, or In-Group if there was an inbound call. The PRESET options will send the calls to the preset selected. Default is N for disabled. The LOCKED options are used to lock the value to the Quick Transfer Button even if the agent uses the transfer conference features during a call before using the Quick Transfer Button.</QXZ>
campaigns-transfer_button_launch Transfer-Conf Button Launch <QXZ>This feature allows you to have a Webform or agent screen tab trigger when the Transfer Conf button on the agent screen is clicked. Default is NONE.</QXZ>
campaigns-transfer_no_dispo Transfer No Dispo <QXZ>This option will allow an agent to transfer a call to an external number, Local Closer or Leave 3-Way without having the Disposition screen pop up on their screen. Default is DISABLED. WARNING: We do not recommend enabling this option if calls are transferred to other agents, since it can result in data inconsistencies.</QXZ>
campaigns-custom_3way_button_transfer Custom 3-Way Button Transfer <QXZ>This option will add a Custom Transfer button to the agent screen below the Transfer-Conf button that will allow one click three way calls using the selected preset or field. The PRESET_ options will place calls using the defined preset value. The FIELD_ options will place calls using the number in the selected field from the lead. DISABLED will not show the button on the agent screen. The PARK_ options will park the customer before dialing. Default is DISABLED. The VIEW_PRESET option will simply open the transfer frame and the preset frame. The VIEW_CONTACTS option will open a contacts search window, this will only work if Enable Presets is set to CONTACTS.</QXZ>
campaigns-three_way_call_cid 3-Way Call Outbound CallerID <QXZ>This defines what is sent out as the outbound callerID number from 3-way calls placed by the agent, CAMPAIGN uses the custom campaign callerID, CUSTOMER uses the number of the customer that is active on the agents screen and AGENT_PHONE uses the callerID for the phone that the agent is logged into. AGENT_CHOOSE allows the agent to choose which callerID to use for 3-way calls from a list of choices. CUSTOM_CID will use the Custom CID that is defined in the security_phrase field of the list table for the lead.</QXZ>
campaigns-three_way_dial_prefix 3-Way Call Dial Prefix <QXZ>This defines what is used as the dial prefix for 3-way calls, default is empty so the campaign dial prefix is used, passthru so you can hear ringing is 88.</QXZ>