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Added campaign option to default the search existing leads checkbox on the manual dial screen of the agent interface, as well as reset it after every call

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Added campaign option to hide call log and call count data on the agent screen when viewing lead information
Fixed minor AGI inbound bug for estimated hold time bug if there are no log records

git-svn-id: svn://192.168.202.10@2107 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2014-04-24 11:05:25 +00:00
parent da1a9ce640
commit 15f59079df
10 changed files with 232 additions and 170 deletions
Download Patch File Download Diff File Expand all files Collapse all files
UPGRADE
+7
View File
@@ -206,6 +206,13 @@ OTHER CHANGES:
39. Added Max Inbound Calls options to Campaigns and Users to enforce a maximum
number of inbound calls received per day per agent.
40. Added campaign option to default the search existing leads checkbox on the
manual dial screen of the agent interface, as well as reset it after
every call
41. Added campaign option to hide call log and call count data on the agent
screen when viewing lead information
agi/agi-VDAD_ALL_inbound.agi
+1
View File
@@ -3789,6 +3789,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
$r++;
}
$sthA->finish();
if ($r < 1) {$r=1;}
$holdtime_estimate_sec = int( ($holdtime_estimate_sec / $r) + 1);
$stmtA = "SELECT stage FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time <= \"$SQLdateBEGIN\";";
docs/VICIDIAL_statuses.txt
+1
View File
@@ -65,3 +65,4 @@ MAXCAL - Max Calls drop from in-group
LRERR - Outbound Local Channel Resolution Error
QCFAIL - QC_FAIL_CALLBK
LSMERG - Agent lead search old lead merge
DISMX - Dispo Call Max Status
extras/MySQL_AST_CREATE_tables.sql
+4 -2
View File
@@ -899,7 +899,9 @@ dead_max_dispo VARCHAR(6) default 'DCMX',
dispo_max SMALLINT(5) UNSIGNED default '0',
dispo_max_dispo VARCHAR(6) default 'DISMX',
pause_max SMALLINT(5) UNSIGNED default '0',
max_inbound_calls SMALLINT(5) UNSIGNED default '0'
max_inbound_calls SMALLINT(5) UNSIGNED default '0',
manual_dial_search_checkbox ENUM('SELECTED','SELECTED_RESET','UNSELECTED','UNSELECTED_RESET') default 'SELECTED',
hide_call_log_info ENUM('Y','N') default 'N'
) ENGINE=MyISAM;
CREATE TABLE vicidial_lists (
@@ -3261,4 +3263,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version';
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1373',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1374',db_schema_update_date=NOW(),reload_timestamp=NOW();
extras/upgrade_2.8.sql
+5
View File
@@ -234,3 +234,8 @@ UPDATE system_settings SET db_schema_version='1372',db_schema_update_date=NOW()
ALTER TABLE vicidial_live_agents ADD preview_lead_id INT(9) UNSIGNED default '0';
UPDATE system_settings SET db_schema_version='1373',db_schema_update_date=NOW() where db_schema_version < 1373;
ALTER TABLE vicidial_campaigns ADD manual_dial_search_checkbox ENUM('SELECTED','SELECTED_RESET','UNSELECTED','UNSELECTED_RESET') default 'SELECTED';
ALTER TABLE vicidial_campaigns ADD hide_call_log_info ENUM('Y','N') default 'N';
UPDATE system_settings SET db_schema_version='1374',db_schema_update_date=NOW() where db_schema_version < 1374;
translations/raw_translation_files/TO_BE_TRANSLATED_2.8.txt
+4
View File
@@ -276,6 +276,10 @@ If the Filter Inbound Number field is set to URL then this setting allows the UR
Max Inbound Calls||
If this setting is set to a number greater than 0, then it will be the maximum number of inbound calls that an agent can handle across all inbound groups in one day. If the agent reaches their maximum number of inbound calls, then they will not be able to select inbound groups to take calls from until the next day. This setting will override the Campaign setting of the same name. Default is 0 for disabled||
If this setting is set to a number greater than 0, then it will be the maximum number of inbound calls that an agent can handle across all inbound groups in one day. If the agent reaches their maximum number of inbound calls, then they will not be able to select inbound groups to take calls from until the next day. This setting can be overridden by the User setting of the same name. Default is 0 for disabled||
Manual Dial Search Checkbox||
This allows you to define if you want the manual dial search checkbox to be selected by default or not. If an option with RESET is chosen, then the checkbox will be reset after every call. Default is SELECTED||
Hide Call Log Info||
Enabling this option will hide any call log or call count information when lead information is displayed on the agent screen. Default is N||
########################## CHANGES TO EXISTING PHRASES IN ADMIN TRANSLATION
www/agc/vdc_db_query.php
+164 -158
View File
@@ -351,10 +351,11 @@
# 140407-1923 - Fixed call notes logging bug when call is not answered
# 140417-0931 - Added max inbound calls feature
# 140418-1536 - Added flagging of preview dialing in vicidial_live_agents
# 140423-2055 - Added hide_call_log_info campaign option
#
$version = '2.8-248';
$build = '140418-1536';
$version = '2.8-249';
$build = '140423-2055';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=591;
$one_mysql_log=0;
@@ -11802,7 +11803,7 @@ if ($ACTION == 'LEADINFOview')
### END Display callback information ###
### find the screen_label for this campaign
$stmt="SELECT screen_labels from vicidial_campaigns where campaign_id='$campaign';";
$stmt="SELECT screen_labels,hide_call_log_info from vicidial_campaigns where campaign_id='$campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00416',$user,$server_ip,$session_name,$one_mysql_log);}
$csl_to_print = mysqli_num_rows($rslt);
@@ -11810,7 +11811,8 @@ if ($ACTION == 'LEADINFOview')
if ($csl_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$screen_labels = $row[0];
$screen_labels = $row[0];
$hide_call_log_info = $row[1];
}
### BEGIN Display lead info and custom fields ###
@@ -12046,7 +12048,8 @@ if ($ACTION == 'LEADINFOview')
{$INFOout .= "<tr bgcolor=white><td ALIGN=right><font size=2>$label_security_phrase: &nbsp; </td><td ALIGN=left><font size=2>$row[22]</td></tr>";}
if ( ($label_comments!='---HIDE---') or ($label_hide_field_logs=='N') )
{$INFOout .= "<tr bgcolor=white><td ALIGN=right><font size=2>$label_comments: &nbsp; </td><td ALIGN=left><font size=2>$row[23]</td></tr>";}
$INFOout .= "<tr bgcolor=white><td ALIGN=right><font size=2>Called Count: &nbsp; </td><td ALIGN=left><font size=2>$row[24]</td></tr>";
if ($hide_call_log_info=='N')
{$INFOout .= "<tr bgcolor=white><td ALIGN=right><font size=2>Called Count: &nbsp; </td><td ALIGN=left><font size=2>$row[24]</td></tr>";}
$INFOout .= "<tr bgcolor=white><td ALIGN=right><font size=2>Last Local Call Time: &nbsp; </td><td ALIGN=left><font size=2>$row[25]</td></tr>";
# $INFOout .= "<tr bgcolor=white><td ALIGN=right><font size=2>Rank: &nbsp; </td><td ALIGN=left><font size=2>$row[26]</td></tr>";
# $INFOout .= "<tr bgcolor=white><td ALIGN=right><font size=2>Owner: &nbsp; </td><td ALIGN=left><font size=2>$row[27]</td></tr>";
@@ -12118,172 +12121,175 @@ if ($ACTION == 'LEADINFOview')
### BEGIN Gather Call Log and notes ###
$NOTESout='';
if ($search != 'logfirst')
{$NOTESout .= "<CENTER>CALL LOG FOR THIS LEAD:<br>\n";}
$NOTESout .= "<TABLE CELLPADDING=0 CELLSPACING=1 BORDER=0 WIDTH=$stage>";
$NOTESout .= "<TR>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:10px;font-family:sans-serif;\"><B> &nbsp; # &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; DATE/TIME &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; AGENT &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; LENGTH &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; STATUS &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; PHONE &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; CAMPAIGN &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; IN/OUT &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; ALT &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; HANGUP &nbsp; </font></TD>";
# $NOTESout .= "</TR><TR>";
# $NOTESout .= "<TD BGCOLOR=\"#CCCCCC\" COLSPAN=9><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; FULL NAME &nbsp; </font></TD>";
$NOTESout .= "</TR>";
$stmt="SELECT start_epoch,call_date,campaign_id,length_in_sec,status,phone_code,phone_number,lead_id,term_reason,alt_dial,comments,uniqueid,user from vicidial_log where lead_id='$lead_id' order by call_date desc limit 10000;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00580',$user,$server_ip,$session_name,$one_mysql_log);}
$out_logs_to_print = mysqli_num_rows($rslt);
if ($format=='debug') {$NOTESout .= "|$out_logs_to_print|$stmt|";}
$g=0;
$u=0;
while ($out_logs_to_print > $u)
if ($hide_call_log_info=='N')
{
$row=mysqli_fetch_row($rslt);
$ALLsort[$g] = "$row[0]-----$g";
$ALLstart_epoch[$g] = $row[0];
$ALLcall_date[$g] = $row[1];
$ALLcampaign_id[$g] = $row[2];
$ALLlength_in_sec[$g] = $row[3];
$ALLstatus[$g] = $row[4];
$ALLphone_code[$g] = $row[5];
$ALLphone_number[$g] = $row[6];
$ALLlead_id[$g] = $row[7];
$ALLhangup_reason[$g] = $row[8];
$ALLalt_dial[$g] = $row[9];
$ALLuniqueid[$g] = $row[11];
$ALLuser[$g] = $row[12];
$ALLin_out[$g] = "OUT-AUTO";
if ($row[10] == 'MANUAL') {$ALLin_out[$g] = "OUT-MANUAL";}
if ($search != 'logfirst')
{$NOTESout .= "<CENTER>CALL LOG FOR THIS LEAD:<br>\n";}
$NOTESout .= "<TABLE CELLPADDING=0 CELLSPACING=1 BORDER=0 WIDTH=$stage>";
$NOTESout .= "<TR>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:10px;font-family:sans-serif;\"><B> &nbsp; # &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; DATE/TIME &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; AGENT &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; LENGTH &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; STATUS &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; PHONE &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; CAMPAIGN &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; IN/OUT &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; ALT &nbsp; </font></TD>";
$NOTESout .= "<TD BGCOLOR=\"#CCCCCC\"><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; HANGUP &nbsp; </font></TD>";
# $NOTESout .= "</TR><TR>";
# $NOTESout .= "<TD BGCOLOR=\"#CCCCCC\" COLSPAN=9><font style=\"font-size:11px;font-family:sans-serif;\"><B> &nbsp; FULL NAME &nbsp; </font></TD>";
$NOTESout .= "</TR>";
$stmtA="SELECT call_notes FROM vicidial_call_notes WHERE lead_id='$ALLlead_id[$g]' and vicidial_id='$ALLuniqueid[$g]';";
$rsltA=mysql_to_mysqli($stmtA, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00581',$user,$server_ip,$session_name,$one_mysql_log);}
$out_notes_to_print = mysqli_num_rows($rslt);
if ($out_notes_to_print > 0)
$stmt="SELECT start_epoch,call_date,campaign_id,length_in_sec,status,phone_code,phone_number,lead_id,term_reason,alt_dial,comments,uniqueid,user from vicidial_log where lead_id='$lead_id' order by call_date desc limit 10000;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00580',$user,$server_ip,$session_name,$one_mysql_log);}
$out_logs_to_print = mysqli_num_rows($rslt);
if ($format=='debug') {$NOTESout .= "|$out_logs_to_print|$stmt|";}
$g=0;
$u=0;
while ($out_logs_to_print > $u)
{
$rowA=mysqli_fetch_row($rsltA);
$Allcall_notes[$g] = $rowA[0];
if (strlen($Allcall_notes[$g]) > 0)
{$Allcall_notes[$g] = "<b>NOTES: </b> $Allcall_notes[$g]";}
}
$stmtA="SELECT full_name FROM vicidial_users WHERE user='$ALLuser[$g]';";
$rsltA=mysql_to_mysqli($stmtA, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00582',$user,$server_ip,$session_name,$one_mysql_log);}
$users_to_print = mysqli_num_rows($rslt);
if ($users_to_print > 0)
{
$rowA=mysqli_fetch_row($rsltA);
$ALLuser[$g] .= " - $rowA[0]";
$row=mysqli_fetch_row($rslt);
$ALLsort[$g] = "$row[0]-----$g";
$ALLstart_epoch[$g] = $row[0];
$ALLcall_date[$g] = $row[1];
$ALLcampaign_id[$g] = $row[2];
$ALLlength_in_sec[$g] = $row[3];
$ALLstatus[$g] = $row[4];
$ALLphone_code[$g] = $row[5];
$ALLphone_number[$g] = $row[6];
$ALLlead_id[$g] = $row[7];
$ALLhangup_reason[$g] = $row[8];
$ALLalt_dial[$g] = $row[9];
$ALLuniqueid[$g] = $row[11];
$ALLuser[$g] = $row[12];
$ALLin_out[$g] = "OUT-AUTO";
if ($row[10] == 'MANUAL') {$ALLin_out[$g] = "OUT-MANUAL";}
$stmtA="SELECT call_notes FROM vicidial_call_notes WHERE lead_id='$ALLlead_id[$g]' and vicidial_id='$ALLuniqueid[$g]';";
$rsltA=mysql_to_mysqli($stmtA, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00581',$user,$server_ip,$session_name,$one_mysql_log);}
$out_notes_to_print = mysqli_num_rows($rslt);
if ($out_notes_to_print > 0)
{
$rowA=mysqli_fetch_row($rsltA);
$Allcall_notes[$g] = $rowA[0];
if (strlen($Allcall_notes[$g]) > 0)
{$Allcall_notes[$g] = "<b>NOTES: </b> $Allcall_notes[$g]";}
}
$stmtA="SELECT full_name FROM vicidial_users WHERE user='$ALLuser[$g]';";
$rsltA=mysql_to_mysqli($stmtA, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00582',$user,$server_ip,$session_name,$one_mysql_log);}
$users_to_print = mysqli_num_rows($rslt);
if ($users_to_print > 0)
{
$rowA=mysqli_fetch_row($rsltA);
$ALLuser[$g] .= " - $rowA[0]";
}
$Allcounter[$g] = $g;
$g++;
$u++;
}
$Allcounter[$g] = $g;
$g++;
$u++;
}
$stmt="SELECT start_epoch,call_date,campaign_id,length_in_sec,status,phone_code,phone_number,lead_id,term_reason,queue_seconds,uniqueid,closecallid,user from vicidial_closer_log where lead_id='$lead_id' order by call_date desc limit 10000;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00583',$user,$server_ip,$session_name,$one_mysql_log);}
$in_logs_to_print = mysqli_num_rows($rslt);
if ($format=='debug') {$NOTESout .= "|$in_logs_to_print|$stmt|";}
$stmt="SELECT start_epoch,call_date,campaign_id,length_in_sec,status,phone_code,phone_number,lead_id,term_reason,queue_seconds,uniqueid,closecallid,user from vicidial_closer_log where lead_id='$lead_id' order by call_date desc limit 10000;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00583',$user,$server_ip,$session_name,$one_mysql_log);}
$in_logs_to_print = mysqli_num_rows($rslt);
if ($format=='debug') {$NOTESout .= "|$in_logs_to_print|$stmt|";}
$u=0;
while ($in_logs_to_print > $u)
{
$row=mysqli_fetch_row($rslt);
$ALLsort[$g] = "$row[0]-----$g";
$ALLstart_epoch[$g] = $row[0];
$ALLcall_date[$g] = $row[1];
$ALLcampaign_id[$g] = $row[2];
$ALLlength_in_sec[$g] = ($row[3] - $row[9]);
if ($ALLlength_in_sec[$g] < 0) {$ALLlength_in_sec[$g]=0;}
$ALLstatus[$g] = $row[4];
$ALLphone_code[$g] = $row[5];
$ALLphone_number[$g] = $row[6];
$ALLlead_id[$g] = $row[7];
$ALLhangup_reason[$g] = $row[8];
$ALLuniqueid[$g] = $row[10];
$ALLclosecallid[$g] = $row[11];
$ALLuser[$g] = $row[12];
$ALLalt_dial[$g] = "MAIN";
$ALLin_out[$g] = "IN";
$stmtA="SELECT call_notes FROM vicidial_call_notes WHERE lead_id='$ALLlead_id[$g]' and vicidial_id='$ALLclosecallid[$g]';";
$rsltA=mysql_to_mysqli($stmtA, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00584',$user,$server_ip,$session_name,$one_mysql_log);}
$in_notes_to_print = mysqli_num_rows($rslt);
if ($in_notes_to_print > 0)
$u=0;
while ($in_logs_to_print > $u)
{
$rowA=mysqli_fetch_row($rsltA);
$Allcall_notes[$g] = $rowA[0];
if (strlen($Allcall_notes[$g]) > 0)
{$Allcall_notes[$g] = "<b>NOTES: </b> $Allcall_notes[$g]";}
}
$stmtA="SELECT full_name FROM vicidial_users WHERE user='$ALLuser[$g]';";
$rsltA=mysql_to_mysqli($stmtA, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00585',$user,$server_ip,$session_name,$one_mysql_log);}
$users_to_print = mysqli_num_rows($rslt);
if ($users_to_print > 0)
{
$rowA=mysqli_fetch_row($rsltA);
$ALLuser[$g] .= " - $rowA[0]";
$row=mysqli_fetch_row($rslt);
$ALLsort[$g] = "$row[0]-----$g";
$ALLstart_epoch[$g] = $row[0];
$ALLcall_date[$g] = $row[1];
$ALLcampaign_id[$g] = $row[2];
$ALLlength_in_sec[$g] = ($row[3] - $row[9]);
if ($ALLlength_in_sec[$g] < 0) {$ALLlength_in_sec[$g]=0;}
$ALLstatus[$g] = $row[4];
$ALLphone_code[$g] = $row[5];
$ALLphone_number[$g] = $row[6];
$ALLlead_id[$g] = $row[7];
$ALLhangup_reason[$g] = $row[8];
$ALLuniqueid[$g] = $row[10];
$ALLclosecallid[$g] = $row[11];
$ALLuser[$g] = $row[12];
$ALLalt_dial[$g] = "MAIN";
$ALLin_out[$g] = "IN";
$stmtA="SELECT call_notes FROM vicidial_call_notes WHERE lead_id='$ALLlead_id[$g]' and vicidial_id='$ALLclosecallid[$g]';";
$rsltA=mysql_to_mysqli($stmtA, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00584',$user,$server_ip,$session_name,$one_mysql_log);}
$in_notes_to_print = mysqli_num_rows($rslt);
if ($in_notes_to_print > 0)
{
$rowA=mysqli_fetch_row($rsltA);
$Allcall_notes[$g] = $rowA[0];
if (strlen($Allcall_notes[$g]) > 0)
{$Allcall_notes[$g] = "<b>NOTES: </b> $Allcall_notes[$g]";}
}
$stmtA="SELECT full_name FROM vicidial_users WHERE user='$ALLuser[$g]';";
$rsltA=mysql_to_mysqli($stmtA, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtA,'00585',$user,$server_ip,$session_name,$one_mysql_log);}
$users_to_print = mysqli_num_rows($rslt);
if ($users_to_print > 0)
{
$rowA=mysqli_fetch_row($rsltA);
$ALLuser[$g] .= " - $rowA[0]";
}
$Allcounter[$g] = $g;
$g++;
$u++;
}
$Allcounter[$g] = $g;
$g++;
$u++;
}
if ($g > 0)
{sort($ALLsort, SORT_NUMERIC);}
else
{$NOTESout .= "<tr bgcolor=white><td colspan=11 align=center>No calls found</td></tr>";}
$u=0;
while ($g > $u)
{
$sort_split = explode("-----",$ALLsort[$u]);
$i = $sort_split[1];
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
{$bgcolor='bgcolor="#B9CBFD"';}
if ($g > 0)
{sort($ALLsort, SORT_NUMERIC);}
else
{$bgcolor='bgcolor="#9BB9FB"';}
{$NOTESout .= "<tr bgcolor=white><td colspan=11 align=center>No calls found</td></tr>";}
$phone_number_display = $ALLphone_number[$i];
if ($disable_alter_custphone == 'HIDE')
{$phone_number_display = 'XXXXXXXXXX';}
$u=0;
while ($g > $u)
{
$sort_split = explode("-----",$ALLsort[$u]);
$i = $sort_split[1];
$u++;
$NOTESout .= "<tr $bgcolor>";
$NOTESout .= "<td><font size=1>$u</td>";
$NOTESout .= "<td align=right><font size=2>$ALLcall_date[$i]</td>";
$NOTESout .= "<td align=right><font size=2> $ALLuser[$i]</td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLlength_in_sec[$i]</td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLstatus[$i]</td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLphone_code[$i] $phone_number_display </td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLcampaign_id[$i] </td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLin_out[$i] </td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLalt_dial[$i] </td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLhangup_reason[$i] </td>\n";
$NOTESout .= "</TR><TR>";
$NOTESout .= "<td></td>";
$NOTESout .= "<TD $bgcolor COLSPAN=9 align=left><font style=\"font-size:11px;font-family:sans-serif;\"> $Allcall_notes[$i] </font></TD>";
$NOTESout .= "</tr>\n";
if (preg_match("/1$|3$|5$|7$|9$/i", $u))
{$bgcolor='bgcolor="#B9CBFD"';}
else
{$bgcolor='bgcolor="#9BB9FB"';}
$phone_number_display = $ALLphone_number[$i];
if ($disable_alter_custphone == 'HIDE')
{$phone_number_display = 'XXXXXXXXXX';}
$u++;
$NOTESout .= "<tr $bgcolor>";
$NOTESout .= "<td><font size=1>$u</td>";
$NOTESout .= "<td align=right><font size=2>$ALLcall_date[$i]</td>";
$NOTESout .= "<td align=right><font size=2> $ALLuser[$i]</td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLlength_in_sec[$i]</td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLstatus[$i]</td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLphone_code[$i] $phone_number_display </td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLcampaign_id[$i] </td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLin_out[$i] </td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLalt_dial[$i] </td>\n";
$NOTESout .= "<td align=right><font size=2> $ALLhangup_reason[$i] </td>\n";
$NOTESout .= "</TR><TR>";
$NOTESout .= "<td></td>";
$NOTESout .= "<TD $bgcolor COLSPAN=9 align=left><font style=\"font-size:11px;font-family:sans-serif;\"> $Allcall_notes[$i] </font></TD>";
$NOTESout .= "</tr>\n";
}
$NOTESout .= "</TABLE>";
$NOTESout .= "<BR>";
}
$NOTESout .= "</TABLE>";
$NOTESout .= "<BR>";
### END Gather Call Log and notes ###
www/agc/vicidial.php
+17 -4
View File
@@ -425,10 +425,11 @@
# 140312-2109 - Added CALLID as recording filename variable
# 140403-1731 - Added recording filename API append option
# 140418-0937 - Added max inbound calls feature
# 140423-1728 - Added campaign options manual_dial_search_checkbox and hide_call_log_info
#
$version = '2.8-394c';
$build = '140418-0937';
$version = '2.8-395c';
$build = '140423-1728';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=80;
$one_mysql_log=0;
@@ -1439,7 +1440,7 @@ else
$HKstatusnames = substr("$HKstatusnames", 0, -1);
##### grab the campaign settings
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -1556,6 +1557,8 @@ else
$dead_max_dispo = $row[109];
$dispo_max_dispo = $row[110];
$CP_max_inbound_calls = $row[111];
$manual_dial_search_checkbox = $row[112];
$hide_call_log_info = $row[113];
if ( ($pause_max < 10) or (strlen($pause_max)<2) )
{$pause_max=0;}
@@ -3838,6 +3841,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var dead_auto_dispo_count=0;
var dead_auto_dispo_finish=0;
var cid_lock=0;
var manual_dial_search_checkbox='<?php echo $manual_dial_search_checkbox ?>';
var hide_call_log_info='<?php echo $hide_call_log_info ?>';
var DiaLControl_auto_HTML = "<img src=\"./images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><img src=\"./images/vdc_LB_resume.gif\" border=\"0\" alt=\"Resume\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><img src=\"./images/vdc_LB_pause.gif\" border=\"0\" alt=\" Pause \" /></a><img src=\"./images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Resume\" />";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><img src=\"./images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Resume\" />";
@@ -10740,6 +10745,11 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
inbound_lead_search=0;
cid_lock=0;
if (manual_dial_search_checkbox == 'SELECTED_RESET')
{document.vicidial_form.LeadLookuP.checked=true;}
if (manual_dial_search_checkbox == 'UNSELECTED_RESET')
{document.vicidial_form.LeadLookuP.checked=false;}
if (post_phone_time_diff_alert_message.length > 10)
{
document.getElementById("post_phone_time_diff_span_contents").innerHTML = "";
@@ -13617,7 +13627,10 @@ function phone_number_format(formatphone) {
if (qc_enabled < 1)
{document.getElementById("viewcommentsdisplay").innerHTML = "";}
document.vicidial_form.LeadLookuP.checked=true;
if ( (manual_dial_search_checkbox == 'SELECTED') || (manual_dial_search_checkbox == 'SELECTED_RESET') )
{document.vicidial_form.LeadLookuP.checked=true;}
else
{document.vicidial_form.LeadLookuP.checked=false;}
if ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') )
{
www/vicidial/admin.php
+18 -6
View File
File diff suppressed because one or more lines are too long
www/vicidial/help.php
+11
View File
@@ -12,6 +12,7 @@
# 140126-2254 - Added voicemail_instructions option for phones
# 140404-1104 - Added new DID filter options
# 140418-0915 - Added users and campaigns max_inbound_calls
# 140423-1637 - Added manual_dial_search_checkbox and hide_call_log_info
#
@@ -1189,6 +1190,11 @@ if ($SSoutbound_autodial_active > 0)
<BR>
<B>Call Notes Per Call -</B> Setting this option to ENABLED will allow agents to enter in notes for every call they handle in the agent interface. The notes entry field will appear below the Comments field in the agent interface. Also, if the Agent User Group is allowed to view Call Logs then the agent will be able to view past call notes for a lead at any time. Default is DISABLED.
<BR>
<A NAME="campaigns-hide_call_log_info">
<BR>
<B>Hide Call Log Info -</B> Enabling this option will hide any call log or call count information when lead information is displayed on the agent screen. Default is N.
<BR>
<A NAME="campaigns-agent_lead_search">
<BR>
@@ -1434,6 +1440,11 @@ if ($SSoutbound_autodial_active > 0)
<BR>
<B>Manual Dial Filter -</B> This allows you to filter the calls that agents make in manual dial mode for this campaign by any combination of the following: DNC - to kick out, CAMPAIGNLISTS - the number must be within the lists for the campaign, NONE - no filter on manual dial or fast dial lists. CAMPLISTS_ALL - will include inactive lists in the search for the number.
<BR>
<A NAME="campaigns-manual_dial_search_checkbox">
<BR>
<B>Manual Dial Search Checkbox -</B> This allows you to define if you want the manual dial search checkbox to be selected by default or not. If an option with RESET is chosen, then the checkbox will be reset after every call. Default is SELECTED.
<BR>
<A NAME="campaigns-manual_preview_dial">
<BR>