added option for press-1-to-leave-voicemail while waiting in inbound-group queue
git-svn-id: svn://192.168.202.10@962 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
+137
-25
@@ -83,12 +83,13 @@
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# 80821-0133 - fixed non-play issue with hold message
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# 80918-0505 - Added place in line and estimated time on hold
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# 81002-1120 - Added processing for DID forwarded calls
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# 81011-1019 - Added option for press 1 to leave voicemail if wait time > hold-time-option-seconds
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#
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$script = 'agi-VDAD_ALL_inbound.agi';
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$dtmf_silent_prefix = '7';
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$DROP_TIME = 360; ### default number of seconds to wait until you drop a waiting call
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$DROP_TIME = 720; ### default number of seconds to wait until you drop a waiting call
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$start_moh=1;
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$at='@';
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@@ -895,8 +896,8 @@ if ($channel_status < 1)
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if ($channel_status_DC < 1)
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{
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if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer"; &agi_output;}
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if ($drop_timer < 360) {$drop_seconds = $drop_timer;}
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$drop_timer = ($drop_timer + 360);
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if ($drop_timer < 720) {$drop_seconds = $drop_timer;}
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$drop_timer = ($drop_timer + 720);
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}
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}
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@@ -1546,6 +1547,8 @@ if ($hold_recall_xfer_group !~ /NONE/)
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
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if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}
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$stmtA = "UPDATE vicidial_closer_log set status='HXFER',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='HOLDRECALLXFER' where lead_id = '$insert_lead_id' order by start_epoch desc limit 1;";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
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@@ -1613,7 +1616,7 @@ if ( ($hold_message_counter > $prompt_interval) && ($prompt_interval > 0) )
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if ($play_place_in_line =~ /Y/i) {$start_place_in_line=1; $moh_delay=2;}
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if ($play_estimate_hold_time =~ /Y/i) {$start_hold_estimate=1; $moh_delay=2;}
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if ($hold_time_option !~ /NONE/) {$start_hold_estimate=1; $moh_delay=2;};
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if ($drop_timer > 3) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
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if ($drop_timer >= 3) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
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}
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else {$hold_message_counter++;}
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if ($hold_tone_counter > 3)
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@@ -1653,12 +1656,12 @@ if ( ($start_place_in_line > 0) && ($moh_delay == '1') )
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{
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$AGI->stream_file('queue-thereare'); # you are currently caller number
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$AGI->say_number("$place");
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if ($drop_timer > 3) {$drop_timer = ($drop_timer + 2);} # add prompt play time to total queue time
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if ($drop_timer >= 3) {$drop_timer = ($drop_timer + 2);} # add prompt play time to total queue time
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}
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else
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{
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$AGI->stream_file('queue-youarenext'); # your call is now first in line
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if ($drop_timer > 3) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
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if ($drop_timer >= 3) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
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}
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$start_place_in_line=0;
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@@ -1762,9 +1765,10 @@ if ( ($start_hold_estimate > 0) && ($moh_delay == '1') )
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}
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}
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}
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if ($drop_timer > 3) {$drop_timer = ($drop_timer + 3);} # add prompt play time to total queue time
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if ($drop_timer >= 3) {$drop_timer = ($drop_timer + 3);} # add prompt play time to total queue time
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$start_hold_estimate=0;
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$wait_in_queue = 1; # trigger hold-time-option is applicable
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}
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##### check if hold_time_option is set to leave Queue
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@@ -1777,6 +1781,42 @@ if ($hold_time_option =~ /EXTENSION/)
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if (length($hold_time_option_exten)>0)
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{$DROPexten = "$hold_time_option_exten";}
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}
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if ($hold_time_option =~ /PRESS_VMAIL/)
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{
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$now_date_epoch = time();
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$FDtarget = ($now_date_epoch + 8);
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($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
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$Fyear = ($Fyear + 1900);
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$Fmon++;
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if ($Fmon < 10) {$Fmon = "0$Fmon";}
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if ($Fmday < 10) {$Fmday = "0$Fmday";}
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if ($Fhour < 10) {$Fhour = "0$Fhour";}
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if ($Fmin < 10) {$Fmin = "0$Fmin";}
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if ($Fsec < 10) {$Fsec = "0$Fsec";}
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$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
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$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|"; &agi_output;}
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if ($drop_timer >= 3) {$drop_timer = ($drop_timer + 8);} # add prompt play time to total queue time
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$AGI->stream_file('sip-silence'); # stop music-on-hold process
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$AGI->stream_file('sip-silence'); # stop music-on-hold process
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&press_one_to_leave_voicemail;
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if ($pin =~ /1/)
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{
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$DROPexten = "$voicemail_dump_exten$hold_time_option_voicemail";
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$HT_status='QVMAIL';
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}
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else
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{
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$DROPexten='';
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$wait_in_queue = 2; #continue waiting on hold
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}
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}
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if ($hold_time_option =~ /VOICEMAIL/)
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{
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if (length($hold_time_option_voicemail)>0)
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@@ -1829,12 +1869,12 @@ if ($AGILOG) {$agi_string = "-- VDCL HOLD TIME OPT: |$hold_time_option|$DROPe
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if ($wait_in_queue < 1)
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{
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### use STDOUT to send call to proper DROP location
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$VHqueryCID = "VH$CIDdate$VDADconf_exten";
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if (length($DROPexten)>0)
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{ ### if DROP extension is defined then send the dropped call there instead of hangup
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### use STDOUT to send call to proper DROP location
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$VHqueryCID = "VH$CIDdate$VDADconf_exten";
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if ($no_delay_call_route =~ /N/)
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{
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$AGI->stream_file('ding'); # stop music-on-hold process
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@@ -1848,24 +1888,28 @@ if ($wait_in_queue < 1)
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checkresult($result);
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print "SET PRIORITY 1\n";
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checkresult($result);
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$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
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if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}
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if (length($HT_status)<1) {$HT_status='HOLDTO';}
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$stmtA = "UPDATE vicidial_closer_log set status='$HT_status',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='HOLDTIME' where lead_id = '$insert_lead_id' order by start_epoch desc limit 1;";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
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$stmtA = "UPDATE vicidial_list set status='HOLDTO' where lead_id = '$insert_lead_id';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
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$dbhA->disconnect();
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exit;
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}
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$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
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$stmtA = "UPDATE vicidial_closer_log set status='HOLDTO',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='HOLDTIME' where lead_id = '$insert_lead_id' order by start_epoch desc limit 1;";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
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$stmtA = "UPDATE vicidial_list set status='HOLDTO' where lead_id = '$insert_lead_id';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
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$dbhA->disconnect();
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exit;
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}
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}
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@@ -2015,6 +2059,11 @@ $dbhA->disconnect();
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exit;
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sub enter_pin_number
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{
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@@ -2077,6 +2126,69 @@ if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$tot
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sub press_one_to_leave_voicemail
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{
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$digits_to_collect = 1;
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# To be called back when a representative is available, press 1
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$digit='';
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undef $digit;
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$interrupt_digit='';
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undef $interrupt_digit;
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$digit_loop_counter=0;
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$interrupt_digit = $AGI->stream_file('to-be-called-back','1');
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if ($interrupt_digit < 2)
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{$interrupt_digit = $AGI->stream_file('digits/1','1');}
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if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
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$digits_being_entered=1;
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$totalDTMF='';
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if ($interrupt_digit > 1)
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{
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if ($interrupt_digit == 48) {$interrupt_digit=0;}
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if ($interrupt_digit == 49) {$interrupt_digit=1;}
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if ($interrupt_digit == 50) {$interrupt_digit=2;}
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if ($interrupt_digit == 51) {$interrupt_digit=3;}
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if ($interrupt_digit == 52) {$interrupt_digit=4;}
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if ($interrupt_digit == 53) {$interrupt_digit=5;}
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if ($interrupt_digit == 54) {$interrupt_digit=6;}
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if ($interrupt_digit == 55) {$interrupt_digit=7;}
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if ($interrupt_digit == 56) {$interrupt_digit=8;}
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if ($interrupt_digit == 57) {$interrupt_digit=9;}
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$totalDTMF=$interrupt_digit;
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$digit_loop_counter++;
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}
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while ( ($digit_loop_counter < $digits_to_collect) )
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{
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$digit = chr($AGI->wait_for_digit('4000')); # wait 4 seconds for input or until the key is pressed
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if ($digit =~ /\d/)
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{
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$totalDTMF = "$totalDTMF$digit";
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if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
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# $AGI->say_digits("$digit");
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undef $digit;
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}
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else
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{
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$digit_loop_counter=$digits_to_collect;
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}
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$digit_loop_counter++;
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}
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$totalDTMF =~ s/\D//gi;
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$pin = $totalDTMF;
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if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}}
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}
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sub checkresult {
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my ($res) = @_;
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@@ -29,3 +29,4 @@ SVYHU - Survey Hungup - Survey outbound campaign status only
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SVYREC - Survey sent to Record - Survey outbound campaign status only
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HXFER - Hold Recall Transfer to another in-group
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HOLDTO - Hold time option call termination on inbound call
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QVMAIL - Queue Abandon Voicemail Left
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@@ -696,7 +696,7 @@ qc_web_form_address VARCHAR(255),
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qc_script VARCHAR(10),
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play_place_in_line ENUM('Y','N') default 'N',
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play_estimate_hold_time ENUM('Y','N') default 'N',
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hold_time_option ENUM('NONE','EXTENSION','VOICEMAIL','IN_GROUP','CALLERID_CALLBACK','DROP_ACTION') default 'NONE',
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hold_time_option ENUM('NONE','EXTENSION','VOICEMAIL','IN_GROUP','CALLERID_CALLBACK','DROP_ACTION','PRESS_VMAIL') default 'NONE',
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hold_time_option_seconds SMALLINT(5) default '360',
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hold_time_option_exten VARCHAR(20) default '8300',
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hold_time_option_voicemail VARCHAR(20) default '',
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@@ -1324,7 +1324,7 @@ INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_of
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UPDATE system_settings SET qc_last_pull_time=NOW();
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UPDATE system_settings SET db_schema_version='1108';
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UPDATE system_settings SET db_schema_version='1109';
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GRANT RELOAD ON *.* TO cron@'%';
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GRANT RELOAD ON *.* TO cron@localhost;
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@@ -476,8 +476,8 @@ INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_of
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UPDATE system_settings SET db_schema_version='1108';
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INSERT INTO vicidial_statuses values('QVMAIL','Queue Abandon Voicemail Left','N','N','UNDEFINED');
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ALTER TABLE vicidial_inbound_groups MODIFY hold_time_option ENUM('NONE','EXTENSION','VOICEMAIL','IN_GROUP','CALLERID_CALLBACK','DROP_ACTION','PRESS_VMAIL') default 'NONE';
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UPDATE system_settings SET db_schema_version='1109';
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Binary file not shown.
@@ -13552,7 +13552,7 @@ if ($ADD==3111)
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echo "<tr bgcolor=#B6D3FC><td align=right>Play Estimated Hold Time: </td><td align=left><select size=1 name=play_estimate_hold_time><option>Y</option><option>N</option><option SELECTED>$play_estimate_hold_time</option></select>$NWB#vicidial_inbound_groups-play_estimate_hold_time$NWE</td></tr>\n";
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echo "<tr bgcolor=#CCFFFF><td align=right>Hold Time Option: </td><td align=left><select size=1 name=hold_time_option><option>NONE</option><option>EXTENSION</option><option>VOICEMAIL</option><option>IN_GROUP</option><option>CALLERID_CALLBACK</option><option>DROP_ACTION</option><option SELECTED>$hold_time_option</option></select>$NWB#vicidial_inbound_groups-hold_time_option$NWE</td></tr>\n";
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echo "<tr bgcolor=#CCFFFF><td align=right>Hold Time Option: </td><td align=left><select size=1 name=hold_time_option><option>NONE</option><option>EXTENSION</option><option>VOICEMAIL</option><option>IN_GROUP</option><option>CALLERID_CALLBACK</option><option>DROP_ACTION</option><option>PRESS_VMAIL</option><option SELECTED>$hold_time_option</option></select>$NWB#vicidial_inbound_groups-hold_time_option$NWE</td></tr>\n";
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echo "<tr bgcolor=#CCFFFF><td align=right>Hold Time Option Seconds: </td><td align=left><input type=text name=hold_time_option_seconds size=5 maxlength=5 value=\"$hold_time_option_seconds\">$NWB#vicidial_inbound_groups-hold_time_option_seconds$NWE</td></tr>\n";
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