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Added caching of parked call stats

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Added display of parked call stats, SLA stats and LIMITED report type to real-time report
Added optional rolling of park_log to archive perl script

git-svn-id: svn://192.168.202.10@3313 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-11-08 17:40:58 +00:00
parent 1384d44cce
commit 1df18a37e7
11 changed files with 636 additions and 230 deletions
Download Patch File Download Diff File Expand all files Collapse all files
UPGRADE
+3
View File
@@ -540,6 +540,9 @@ OTHER CHANGES:
152. Added Pause Max Exceptions campaign setting, allowing for exceptions to the
Agent Pause Max feature for specified Pause Codes.
153. Added optional display of parked call stats and SLA 1&2 percentages to the
Real-Time Report
bin/ADMIN_archive_log_tables.pl
+82
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@@ -58,6 +58,7 @@
# 190531-0841 - Added vicidial_log_extended_sip archiving
# 190926-0005 - Added vicidial_sip_action_log archiving
# 200102-0846 - Added vicidial_vmm_counts archiving
# 201107-2206 - Added optional park_log archiving
#
$CALC_TEST=0;
@@ -65,6 +66,7 @@ $T=0; $TEST=0;
$only_trim_archive=0;
$recording_log_archive=0;
$did_log_archive=0;
$park_log_archive=0;
$wipe_closer_log=0;
### begin parsing run-time options ###
@@ -95,6 +97,7 @@ if (length($ARGV[0])>1)
print " vicidial_log_archive, vicidial_agent_log_archive, vicidial_closer_log_archive, vicidial_xfer_log_archive\n";
print " [--recording-log-days=XX] = OPTIONAL, number of days to archive recording_log table only past\n";
print " [--did-log-days=XX] = OPTIONAL, number of days to archive vicidial_did_log table only past\n";
print " [--park-log-days=XX] = OPTIONAL, number of days to archive park_log table only past\n";
print " [--cpd-log-purge-days=XX] = OPTIONAL, number of days to purge vicidial_cpd_log table only past\n";
print " [--wipe-closer-log] = OPTIONAL, deletes all records from vicidial_closer_log after archiving\n";
print " [--wipe-all-being-archived] = OPTIONAL, deletes all records from most tables after archiving\n";
@@ -217,6 +220,18 @@ if (length($ARGV[0])>1)
if ($Q < 1)
{print "\n----- DID LOG ARCHIVE ACTIVE, DAYS: $diddays -----\n\n";}
}
if ($args =~ /--park-log-days=/i)
{
$park_log_archive++;
@data_in = split(/--park-log-days=/,$args);
$parkdays = $data_in[1];
$parkdays =~ s/ .*$//gi;
$parkdays =~ s/\D//gi;
if ($parkdays > 999999)
{$parkdays=1825;}
if ($Q < 1)
{print "\n----- PARK LOG ARCHIVE ACTIVE, DAYS: $parkdays -----\n\n";}
}
if ($args =~ /--cpd-log-purge-days=/i)
{
$cpd_log_purge++;
@@ -302,6 +317,19 @@ if ($did_log_archive > 0)
if ($DIDsec < 10) {$DIDsec = "0$DIDsec";}
$DIDdel_time = "$DIDyear-$DIDmon-$DIDmday $DIDhour:$DIDmin:$DIDsec";
}
if ($park_log_archive > 0)
{
$PARKdel_epoch = ($secX - (86400 * $parkdays)); # X days ago
($PARKsec,$PARKmin,$PARKhour,$PARKmday,$PARKmon,$PARKyear,$PARKwday,$PARKyday,$PARKisdst) = localtime($PARKdel_epoch);
$PARKyear = ($PARKyear + 1900);
$PARKmon++;
if ($PARKmon < 10) {$PARKmon = "0$PARKmon";}
if ($PARKmday < 10) {$PARKmday = "0$PARKmday";}
if ($PARKhour < 10) {$PARKhour = "0$PARKhour";}
if ($PARKmin < 10) {$PARKmin = "0$PARKmin";}
if ($PARKsec < 10) {$PARKsec = "0$PARKsec";}
$PARKdel_time = "$PARKyear-$PARKmon-$PARKmday $PARKhour:$PARKmin:$PARKsec";
}
if ($cpd_log_purge > 0)
{
$CPDdel_epoch = ($secX - (86400 * $CPDdays)); # X days ago
@@ -325,6 +353,7 @@ if (!$Q) {print "_archive tables and delete records in original tables older tha
if (!$Q) {print "$CLIdays days ( $del_time [$del_date]|$del_epoch ) from current date \n\n";}
if ( (!$Q) && ($recording_log_archive > 0) ) {print "REC $RECORDINGdays days ( $RECdel_time|$RECdel_epoch ) from current date \n\n";}
if ( (!$Q) && ($did_log_archive > 0) ) {print "DID $diddays days ( $DIDdel_time|$DIDdel_epoch ) from current date \n\n";}
if ( (!$Q) && ($park_log_archive > 0) ) {print "PARK $parkdays days ( $PARKdel_time|$PARKdel_epoch ) from current date \n\n";}
if ( (!$Q) && ($cpd_log_purge > 0) ) {print "CPD $CPDdays days ( $CPDdel_time|$CPDdel_epoch ) from current date \n\n";}
if ($CALC_TEST > 0)
@@ -2861,6 +2890,59 @@ if (!$T)
}
if ($park_log_archive > 0)
{
##### park_log
$stmtA = "SELECT count(*) from park_log;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$park_log_count = $aryA[0];
}
$sthA->finish();
$stmtA = "SELECT count(*) from park_log_archive;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$park_log_archive_count = $aryA[0];
}
$sthA->finish();
if (!$Q) {print "\nProcessing park_log table... ($park_log_count|$park_log_archive_count)\n";}
$stmtA = "INSERT IGNORE INTO park_log_archive SELECT * from park_log;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows = $sthA->rows;
if (!$Q) {print "$sthArows rows inserted into park_log_archive table \n";}
$rv = $sthA->err();
if (!$rv)
{
$stmtA = "DELETE FROM park_log WHERE parked_time < '$DIDdel_time';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows = $sthA->rows;
if (!$Q) {print "$sthArows rows deleted from park_log table \n";}
$stmtA = "optimize table park_log;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$stmtA = "optimize table park_log_archive;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
}
}
if ($cpd_log_purge > 0)
{
##### vicidial_cpd_log
bin/AST_VDadapt.pl
+32 -2
View File
@@ -52,6 +52,7 @@
# 190720-2122 - Added audit and fixing of missing outbound auto-dial logs if Call Quotas is enabled
# 190722-1004 - Added more logging and log-audit portions to Call Quotas log audit code
# 200811-1600 - Include live agents from other campaigns if they have the campaign Drop-InGroup selected and drop sec < 0
# 201106-2141 - Added calculation and caching of park_log stats per campaign/in-group
#
# constants
@@ -2358,6 +2359,8 @@ sub calculate_drops
$VCSagent_acw_today[$i]=0;
$VCSagent_calls_today[$i]=0;
$VCSlive_calls[$i]=0;
$VCSpark_calls_today[$i]=0;
$VCSpark_sec_today[$i]=0;
# LAST ONE MINUTE CALL AND DROP STATS
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_one';";
@@ -3485,7 +3488,19 @@ sub calculate_drops
$sthA->finish();
}
$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today[$i]',answers_today='$VCSanswers_today[$i]',drops_today='$VCSdrops_today[$i]',drops_today_pct='$VCSdrops_today_pct[$i]',drops_answers_today_pct='$VCSdrops_answers_today_pct[$i]',calls_hour='$VCScalls_hour[$i]',answers_hour='$VCSanswers_hour[$i]',drops_hour='$VCSdrops_hour[$i]',drops_hour_pct='$VCSdrops_hour_pct[$i]',calls_halfhour='$VCScalls_halfhour[$i]',answers_halfhour='$VCSanswers_halfhour[$i]',drops_halfhour='$VCSdrops_halfhour[$i]',drops_halfhour_pct='$VCSdrops_halfhour_pct[$i]',calls_fivemin='$VCScalls_five[$i]',answers_fivemin='$VCSanswers_five[$i]',drops_fivemin='$VCSdrops_five[$i]',drops_fivemin_pct='$VCSdrops_five_pct[$i]',calls_onemin='$VCScalls_one[$i]',answers_onemin='$VCSanswers_one[$i]',drops_onemin='$VCSdrops_one[$i]',drops_onemin_pct='$VCSdrops_one_pct[$i]',agent_non_pause_sec='$VCSagent_nonpause_time[$i]',agent_calls_today='$VCSagent_calls_today[$i]',agent_pause_today='$VCSagent_pause_today[$i]',agent_wait_today='$VCSagent_wait_today[$i]',agent_custtalk_today='$VCSagent_custtalk_today[$i]',agent_acw_today='$VCSagent_acw_today[$i]',answering_machines_today='$VCSam_today[$i]',agenthandled_today='$VCSagenthandled_today[$i]',$VSCupdateSQL where campaign_id='$campaign_id[$i]';";
$stmtA = "SELECT count(*),sum(parked_sec) from park_log where campaign_id='$campaign_id[$i]' and parked_time > '$VDL_date';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VCSpark_calls_today[$i] = $aryA[0];
$VCSpark_sec_today[$i] = $aryA[1];
}
$sthA->finish();
$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today[$i]',answers_today='$VCSanswers_today[$i]',drops_today='$VCSdrops_today[$i]',drops_today_pct='$VCSdrops_today_pct[$i]',drops_answers_today_pct='$VCSdrops_answers_today_pct[$i]',calls_hour='$VCScalls_hour[$i]',answers_hour='$VCSanswers_hour[$i]',drops_hour='$VCSdrops_hour[$i]',drops_hour_pct='$VCSdrops_hour_pct[$i]',calls_halfhour='$VCScalls_halfhour[$i]',answers_halfhour='$VCSanswers_halfhour[$i]',drops_halfhour='$VCSdrops_halfhour[$i]',drops_halfhour_pct='$VCSdrops_halfhour_pct[$i]',calls_fivemin='$VCScalls_five[$i]',answers_fivemin='$VCSanswers_five[$i]',drops_fivemin='$VCSdrops_five[$i]',drops_fivemin_pct='$VCSdrops_five_pct[$i]',calls_onemin='$VCScalls_one[$i]',answers_onemin='$VCSanswers_one[$i]',drops_onemin='$VCSdrops_one[$i]',drops_onemin_pct='$VCSdrops_one_pct[$i]',agent_non_pause_sec='$VCSagent_nonpause_time[$i]',agent_calls_today='$VCSagent_calls_today[$i]',agent_pause_today='$VCSagent_pause_today[$i]',agent_wait_today='$VCSagent_wait_today[$i]',agent_custtalk_today='$VCSagent_custtalk_today[$i]',agent_acw_today='$VCSagent_acw_today[$i]',answering_machines_today='$VCSam_today[$i]',agenthandled_today='$VCSagenthandled_today[$i]',park_calls_today='$VCSpark_calls_today[$i]',park_sec_today='$VCSpark_sec_today[$i]',$VSCupdateSQL where campaign_id='$campaign_id[$i]';";
$affected_rows = $dbhA->do($stmtA);
if ($DBX) {print "OUTBOUND $campaign_id[$i]|$affected_rows|$stmtA|\n";}
@@ -4436,6 +4451,8 @@ sub calculate_drops_inbound
$iVCSlive_calls[$p]=0;
$itotal_agents[$p]=0;
$itotal_remote_agents[$p]=0;
$iVCSpark_calls_today[$p]=0;
$iVCSpark_sec_today[$p]=0;
# DAILY STATS UPDATE
if ($daily_stats > 0)
@@ -4473,6 +4490,7 @@ sub calculate_drops_inbound
$itotal_remote_agents[$p] = $aryA[0];
}
$sthA->finish();
$debug_ingroup_output .= " DAILY STATS|$iVCSlive_calls[$p]|$itotal_agents[$p]|$itotal_remote_agents[$p]|";
}
@@ -5648,6 +5666,18 @@ sub calculate_drops_inbound
}
$sthA->finish();
}
$stmtA = "SELECT count(*),sum(parked_sec) from park_log where campaign_id='$group_id[$p]' and parked_time > '$VDL_date';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$iVCSpark_calls_today[$p] = $aryA[0];
$iVCSpark_sec_today[$p] = $aryA[1];
}
$sthA->finish();
}
@@ -5879,7 +5909,7 @@ sub calculate_drops_inbound
if ($DBX) {print "$group_id[$p]|$stmtA|\n";}
}
$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$iVCScalls_today[$p]',answers_today='$iVCSanswers_today[$p]',drops_today='$iVCSdrops_today[$p]',drops_today_pct='$iVCSdrops_today_pct[$p]',drops_answers_today_pct='$iVCSdrops_answers_today_pct[$p]',hold_sec_stat_one='$answer_sec_pct_rt_stat_one_PCT[$p]',hold_sec_stat_two='$answer_sec_pct_rt_stat_two_PCT[$p]',hold_sec_answer_calls='$hold_sec_answer_calls[$p]',hold_sec_drop_calls='$hold_sec_drop_calls[$p]',hold_sec_queue_calls='$hold_sec_queue_calls[$p]',$VSCupdateSQL where campaign_id='$group_id[$p]';";
$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$iVCScalls_today[$p]',answers_today='$iVCSanswers_today[$p]',drops_today='$iVCSdrops_today[$p]',drops_today_pct='$iVCSdrops_today_pct[$p]',drops_answers_today_pct='$iVCSdrops_answers_today_pct[$p]',hold_sec_stat_one='$answer_sec_pct_rt_stat_one_PCT[$p]',hold_sec_stat_two='$answer_sec_pct_rt_stat_two_PCT[$p]',hold_sec_answer_calls='$hold_sec_answer_calls[$p]',hold_sec_drop_calls='$hold_sec_drop_calls[$p]',hold_sec_queue_calls='$hold_sec_queue_calls[$p]',park_calls_today='$iVCSpark_calls_today[$p]',park_sec_today='$iVCSpark_sec_today[$p]',$VSCupdateSQL where campaign_id='$group_id[$p]';";
$affected_rows = $dbhA->do($stmtA);
if ($DBX) {print "INBOUND $group_id[$p]|$affected_rows|$stmtA|\n";}
extras/MySQL_AST_CREATE_tables.sql
+10 -3
View File
@@ -288,8 +288,10 @@ talked_sec INT(10),
extension VARCHAR(100),
user VARCHAR(20),
lead_id INT(9) UNSIGNED default '0',
campaign_id VARCHAR(20) default '',
index (parked_time),
index (lead_id)
index (lead_id),
index (campaign_id)
) ENGINE=MyISAM;
CREATE INDEX uniqueid_park on park_log (uniqueid);
@@ -1613,7 +1615,9 @@ agent_custtalk_today BIGINT(14) UNSIGNED default '0',
agent_acw_today BIGINT(14) UNSIGNED default '0',
agent_pause_today BIGINT(14) UNSIGNED default '0',
answering_machines_today INT(9) UNSIGNED default '0',
agenthandled_today INT(9) UNSIGNED default '0'
agenthandled_today INT(9) UNSIGNED default '0',
park_calls_today MEDIUMINT(8) UNSIGNED default '0',
park_sec_today BIGINT(14) UNSIGNED default '0'
) ENGINE=MyISAM;
CREATE TABLE vicidial_dnc (
@@ -4588,6 +4592,9 @@ CREATE UNIQUE INDEX vlesa on vicidial_sip_action_log_archive (caller_code,call_d
CREATE TABLE vicidial_vmm_counts_archive LIKE vicidial_vmm_counts;
CREATE TABLE park_log_archive LIKE park_log;
CREATE UNIQUE INDEX uniqueidtime_park on park_log_archive (uniqueid,parked_time);
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
@@ -4670,4 +4677,4 @@ INSERT INTO vicidial_settings_containers VALUES ('INTERNATIONAL_DNC_IMPORT','Pro
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1609',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1610',db_schema_update_date=NOW(),reload_timestamp=NOW();
extras/upgrade_2.14.sql
+10
View File
@@ -1328,3 +1328,13 @@ UPDATE system_settings SET db_schema_version='1608',db_schema_update_date=NOW()
ALTER TABLE vicidial_inbound_groups ADD no_agent_delay SMALLINT(5) default '0';
UPDATE system_settings SET db_schema_version='1609',db_schema_update_date=NOW() where db_schema_version < 1609;
ALTER TABLE park_log ADD campaign_id VARCHAR(20) default '';
CREATE INDEX pl_campaign_id on park_log(campaign_id);
CREATE TABLE park_log_archive LIKE park_log;
CREATE UNIQUE INDEX uniqueidtime_park on park_log_archive (uniqueid,parked_time);
ALTER TABLE vicidial_campaign_stats ADD park_calls_today MEDIUMINT(8) UNSIGNED default '0';
ALTER TABLE vicidial_campaign_stats ADD park_sec_today BIGINT(14) UNSIGNED default '0';
UPDATE system_settings SET db_schema_version='1610',db_schema_update_date=NOW() where db_schema_version < 1610;
www/agc/manager_send.php
+9 -5
View File
@@ -1,7 +1,7 @@
<?php
# manager_send.php version 2.14
#
# Copyright (C) 2019 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2020 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
@@ -143,10 +143,11 @@
# 190222-1318 - Added recent session per-call logging
# 190310-1202 - Added MuteRecording function
# 191013-2114 - Fixes for PHP7
# 201107-2228 - Added campaign/in-group logging in park_log
#
$version = '2.14-90';
$build = '191013-2114';
$version = '2.14-91';
$build = '201107-2228';
$php_script = 'manager_send.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=143;
@@ -252,6 +253,8 @@ if (isset($_GET["customerparked"])) {$customerparked=$_GET["customerparked"];
elseif (isset($_POST["customerparked"])) {$customerparked=$_POST["customerparked"];}
if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
if (isset($_GET["group_id"])) {$group_id=$_GET["group_id"];}
elseif (isset($_POST["group_id"])) {$group_id=$_POST["group_id"];}
header ("Content-type: text/html; charset=utf-8");
@@ -304,6 +307,7 @@ $queryCID = preg_replace("/\'|\"|\\\\|;/","",$queryCID);
$secondS = preg_replace('/[^0-9]/','',$secondS);
$stage = preg_replace("/\'|\"|\\\\|;/","",$stage);
$usegroupalias = preg_replace('/[^0-9]/','',$usegroupalias);
$group_id = preg_replace('/[^-_0-9a-zA-Z]/','',$group_id);
# default optional vars if not set
if (!isset($ACTION)) {$ACTION="Originate";}
@@ -1073,7 +1077,7 @@ if ($ACTION=="RedirectToPark")
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02025',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$stmt = "INSERT INTO park_log SET uniqueid='$uniqueid',status='PARKED',channel='$channel',channel_group='$campaign',server_ip='$server_ip',parked_time='$NOW_TIME',parked_sec=0,extension='$CalLCID',user='$user',lead_id='$lead_id';";
$stmt = "INSERT INTO park_log SET uniqueid='$uniqueid',status='PARKED',channel='$channel',channel_group='$campaign',server_ip='$server_ip',parked_time='$NOW_TIME',parked_sec=0,extension='$CalLCID',user='$user',lead_id='$lead_id',campaign_id='$group_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02098',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -1322,7 +1326,7 @@ if ($ACTION=="RedirectToParkIVR")
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02088',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt = "INSERT INTO park_log SET uniqueid='$uniqueid',status='IVRPARKED',channel='$channel',channel_group='$campaign',server_ip='$server_ip',parked_time='$NOW_TIME',parked_sec=0,extension='$CalLCID',user='$user',lead_id='$lead_id';";
$stmt = "INSERT INTO park_log SET uniqueid='$uniqueid',status='IVRPARKED',channel='$channel',channel_group='$campaign',server_ip='$server_ip',parked_time='$NOW_TIME',parked_sec=0,extension='$CalLCID',user='$user',lead_id='$lead_id',campaign_id='$group_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02107',$user,$server_ip,$session_name,$one_mysql_log);}
www/agc/vicidial.php
+5 -4
View File
@@ -648,10 +648,11 @@
# 201004-1112 - Added pause_max_exceptions campaign feature
# 201010-2223 - Added force change password feature
# 201026-0143 - Fix for pause_max_exceptions issue
# 201107-2236 - Change for parked call logging
#
$version = '2.14-616c';
$build = '201026-0143';
$version = '2.14-617c';
$build = '201107-2236';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=92;
$one_mysql_log=0;
@@ -7391,7 +7392,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var redirectdestination = taskxferconf;
var redirectdestserverip = taskserverip;
var parkedby = protocol + "/" + extension;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&group_id=" + group;
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParK','" + redirectdestination + "','" + redirectdestserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_grabparkedcall.gif") ?>\" border=\"0\" alt=\"Grab Parked Call\" /></a>";
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_PARK_ONLY') )
@@ -7439,7 +7440,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var redirectdestination = taskxferconf;
var redirectdestserverip = taskserverip;
var parkedby = protocol + "/" + extension;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToParkIVR&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToParkIVR&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&group_id=" + group;
document.getElementById("ParkControl").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_LB_parkcall_OFF.gif") ?>\" border=\"0\" alt=\"Grab Parked Call\" />";
if (ivr_park_call=='ENABLED_PARK_ONLY')
www/vicidial/AST_timeonVDADall.php
+294 -116
View File
@@ -120,10 +120,11 @@
# 200428-1337 - Added RS_INcolumnsHIDE, RS_report_default_format & RS_AGENTstatusTALLY options.php settings
# 200506-1642 - Added RS_CUSTINFOminUL options.php setting
# 200815-0930 - Added agent-paused 10 & 15 minute indicators
# 201107-2253 - Added display of parked calls, inbound SLA stats and LIMITED report type
#
$version = '2.14-105';
$build = '200815-0930';
$version = '2.14-106';
$build = '201107-2253';
header ("Content-type: text/html; charset=utf-8");
@@ -242,6 +243,10 @@ if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_d
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
if (isset($_GET["mobile_device"])) {$mobile_device=$_GET["mobile_device"];}
elseif (isset($_POST["mobile_device"])) {$mobile_device=$_POST["mobile_device"];}
if (isset($_GET["parkSTATS"])) {$parkSTATS=$_GET["parkSTATS"];}
elseif (isset($_POST["parkSTATS"])) {$parkSTATS=$_POST["parkSTATS"];}
if (isset($_GET["SLAinSTATS"])) {$SLAinSTATS=$_GET["SLAinSTATS"];}
elseif (isset($_POST["SLAinSTATS"])) {$SLAinSTATS=$_POST["SLAinSTATS"];}
$report_name = 'Real-Time Main Report';
@@ -651,6 +656,7 @@ while($i < $ingroup_ct)
$i++;
}
$ingroup_SQL = preg_replace('/,$/i', '',$ingroup_SQL);
#if ($DB > 0) {echo "INBOUND INPUT DEBUG: |$ingroup_ct|$ingroup_string|\n";}
### if no campaigns selected, display all
if ( ($group_ct < 1) or (strlen($group_string) < 2) )
@@ -923,6 +929,25 @@ $select_list .= "<option value=\"1\"";
$select_list .= ">"._QXZ("YES")."</option>";
$select_list .= "</SELECT></TD></TR>";
$select_list .= "<TR><TD align=right>";
$select_list .= _QXZ("Inbound SLA Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=SLAinSTATS ID=SLAinSTATS>";
$select_list .= "<option value='0'";
if ($SLAinSTATS < 1) {$select_list .= " selected";}
$select_list .= ">"._QXZ("NO")."</option>";
$select_list .= "<option value='1'";
if ($SLAinSTATS=='1') {$select_list .= " selected";}
$select_list .= ">"._QXZ("YES")."</option>";
$select_list .= "<option value='2'";
if ($SLAinSTATS=='2') {$select_list .= " selected";}
$select_list .= ">"._QXZ("TMA")."</option>";
$select_list .= "<option value='3'";
if ($SLAinSTATS=='2') {$select_list .= " selected";}
$select_list .= ">"._QXZ("SLA 1 ONLY")."</option>";
$select_list .= "<option value='4'";
if ($SLAinSTATS=='2') {$select_list .= " selected";}
$select_list .= ">"._QXZ("SLA 2 ONLY")."</option>";
$select_list .= "</SELECT></TD></TR>";
$select_list .= "<TR><TD align=right>";
$select_list .= _QXZ("Show Carrier Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=CARRIERstats>";
$select_list .= "<option value=\"0\"";
@@ -967,6 +992,19 @@ $select_list .= "<option value=\"1\"";
$select_list .= ">"._QXZ("YES")."</option>";
$select_list .= "</SELECT></TD></TR>";
$select_list .= "<TR><TD align=right>";
$select_list .= _QXZ("Parked Call Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=parkSTATS ID=parkSTATS>";
$select_list .= "<option value='0'";
if ($parkSTATS < 1) {$select_list .= " selected";}
$select_list .= ">"._QXZ("NO")."</option>";
$select_list .= "<option value='1'";
if ($parkSTATS=='1') {$select_list .= " selected";}
$select_list .= ">"._QXZ("YES")."</option>";
$select_list .= "<option value='2'";
if ($parkSTATS=='2') {$select_list .= " selected";}
$select_list .= ">"._QXZ("EXTRA")."</option>";
$select_list .= "</SELECT></TD></TR>";
$select_list .= "<TR><TD align=right>";
$select_list .= _QXZ("Display as").": </TD><TD align=left><SELECT SIZE=1 NAME=report_display_type ID=report_display_type>";
$select_list .= "<option value='TEXT'";
@@ -987,6 +1025,9 @@ $select_list .= ">"._QXZ("WALL_3")."</option>";
$select_list .= "<option value='WALL_4'";
if ($report_display_type=='WALL_4') {$select_list .= " selected";}
$select_list .= ">"._QXZ("WALL_4")."</option>";
$select_list .= "<option value='LIMITED'";
if ($report_display_type=='LIMITED') {$select_list .= " selected";}
$select_list .= ">"._QXZ("LIMITED")."</option>";
$select_list .= "</SELECT></TD></TR>";
$select_list .= "</TABLE><BR>";
@@ -1304,7 +1345,7 @@ else
<?php
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB$usergroupQS$groupQS$ingroupQS&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">\n";
echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB$usergroupQS$groupQS$ingroupQS&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">\n";
echo "<TITLE>$report_name: $group</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
@@ -1346,6 +1387,8 @@ if ($RTajax < 1)
echo "<INPUT TYPE=HIDDEN NAME=CARRIERstats VALUE=\"$CARRIERstats\">\n";
echo "<INPUT TYPE=HIDDEN NAME=PRESETstats VALUE=\"$PRESETstats\">\n";
echo "<INPUT TYPE=HIDDEN NAME=AGENTtimeSTATS VALUE=\"$AGENTtimeSTATS\">\n";
echo "<INPUT TYPE=HIDDEN NAME=parkSTATS VALUE=\"$parkSTATS\">\n";
echo "<INPUT TYPE=HIDDEN NAME=SLAinSTATS VALUE=\"$SLAinSTATS\">\n";
echo "<INPUT TYPE=HIDDEN NAME=INGROUPcolorOVERRIDE VALUE=\"$INGROUPcolorOVERRIDE\">\n";
echo "<INPUT TYPE=HIDDEN NAME=droppedOFtotal VALUE=\"$droppedOFtotal\">\n";
echo "<INPUT TYPE=HIDDEN NAME=report_display_type VALUE=\"$report_display_type\">\n";
@@ -1358,9 +1401,9 @@ if ($RTajax < 1)
echo "<span style=\"position:absolute;left:10px;top:120px;z-index:18;\" id=agent_ingroup_display>\n";
echo " &nbsp; ";
echo "</span>\n";
echo "<a href=\"$PHP_SELF?RR=4000$usergroupQS$groupQS$ingroupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("STOP")."</a> | ";
echo "<a href=\"$PHP_SELF?RR=40$usergroupQS$groupQS$ingroupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("SLOW")."</a> | ";
echo "<a href=\"$PHP_SELF?RR=4$usergroupQS$groupQS$ingroupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("GO")."</a>";
echo "<a href=\"$PHP_SELF?RR=4000$usergroupQS$groupQS$ingroupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("STOP")."</a> | ";
echo "<a href=\"$PHP_SELF?RR=40$usergroupQS$groupQS$ingroupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("SLOW")."</a> | ";
echo "<a href=\"$PHP_SELF?RR=4$usergroupQS$groupQS$ingroupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("GO")."</a>";
if (preg_match('/ALL\-ACTIVE/i',$group_string))
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=10\">"._QXZ("MODIFY")."</a> | \n";
@@ -1408,29 +1451,36 @@ if ( ( preg_match('/Y/',$with_inbound) or preg_match('/O/',$with_inbound) ) and
{
$row=mysqli_fetch_row($rslt);
$closer_campaigns = $row[0];
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
$closer_campaigns_STRING = preg_replace("/^ | -$/","",$closer_campaigns);
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns_STRING);
$closer_campaignsSQL .= "'$closer_campaigns',";
$c++;
}
# Clean up closer campaigns
if (!in_array("ALL-INGROUPS", $ingroup_filter)) {
$filter_closer_campaigns_STRING='';
if (!in_array("ALL-INGROUPS", $ingroup_filter))
{
$filter_closer_campaigns='';
for ($q=0; $q<count($ingroup_filter); $q++) {
if (preg_match("/\'$ingroup_filter[$q]\'/", $closer_campaignsSQL)) {
for ($q=0; $q<count($ingroup_filter); $q++)
{
if (preg_match("/\'$ingroup_filter[$q]\'/", $closer_campaignsSQL))
{
$filter_closer_campaigns.="'$ingroup_filter[$q]',";
if ($q < 1) {$filter_closer_campaigns_STRING.=" ";}
$filter_closer_campaigns_STRING.="$ingroup_filter[$q] ";
}
#if ($DB > 0) {echo "\nINBOUND FILTER DEBUG: |$q|$ingroup_filter[$q]|$filter_closer_campaigns_STRING|\n";}
}
}
$closer_campaignsSQL=$filter_closer_campaigns;
}
}
$closer_campaignsSQL = preg_replace("/,$/","",$closer_campaignsSQL);
}
if (strlen($closer_campaignsSQL)<2)
{$closer_campaignsSQL="''";}
if ($DB > 0) {echo "\n|$closer_campaigns|$closer_campaignsSQL|$stmt|\n";}
if ($DB > 0) {echo "\nINBOUND DEBUG: |$closer_campaigns|$closer_campaignsSQL|$filter_closer_campaigns_STRING|$stmt|\n";}
$answersSQL = 'sum(answers_today)';
$answers_singleSQL = 'answers_today';
@@ -1839,11 +1889,9 @@ if ($PRESETstats > 0)
# http://server/vicidial/AST_timeonVDADall.php?&groups[]=ALL-ACTIVE&RR=4000&DB=0&adastats=&SIPmonitorLINK=&IAXmonitorLINK=&usergroup=&UGdisplay=1&UidORname=1&orderby=timeup&SERVdisplay=0&CALLSdisplay=1&PHONEdisplay=0&CUSTPHONEdisplay=0&with_inbound=Y&monitor_active=&monitor_phone=350a&ALLINGROUPstats=1&DROPINGROUPstats=0&NOLEADSalert=&CARRIERstats=1
##### INBOUND ONLY ###
if (preg_match('/O/',$with_inbound))
{
$multi_drop++;
if ( (preg_match('/O/',$with_inbound)) or ($SLAinSTATS > 0) or ($report_display_type=='LIMITED') )
{
$stmt="SELECT count(*) from vicidial_campaigns where agent_pause_codes_active!='N' $group_SQLand;";
$stmtB="SELECT sum(calls_today),sum(drops_today),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(hold_sec_stat_one),sum(hold_sec_stat_two),sum(hold_sec_answer_calls),sum(hold_sec_drop_calls),sum(hold_sec_queue_calls) from vicidial_campaign_stats where campaign_id IN ($closer_campaignsSQL);";
@@ -1906,6 +1954,14 @@ if (preg_match('/O/',$with_inbound))
$AVG_ANSWERagent_non_pause_sec = (MathZDC($answersTODAY, $agent_non_pause_sec) * 60);
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
$AVG_ANSWERagent_non_pause_sec = sprintf("%01.2f", $AVG_ANSWERagent_non_pause_sec);
}
##### INBOUND ONLY ###
if (preg_match('/O/',$with_inbound))
{
$multi_drop++;
if ( ($report_display_type!='WALL_1') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') and !$mobile_device)
{
@@ -1955,7 +2011,7 @@ else
$multi_drop++;
$stmt="SELECT avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses),max(agent_pause_codes_active),max(list_order_mix),max(auto_hopper_level),max(ofcom_uk_drop_calc) from vicidial_campaigns where active='Y' $group_SQLand;";
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today),sum(agenthandled_today) from vicidial_campaign_stats where calls_today > -1 $non_inboundSQL;";
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today),sum(agenthandled_today),sum(park_calls_today),sum(park_sec_today) from vicidial_campaign_stats where calls_today > -1 $non_inboundSQL;";
$stmtC="SELECT count(*) from vicidial_campaigns where agent_pause_codes_active!='N' and active='Y' $group_SQLand;";
}
@@ -1970,7 +2026,7 @@ else
$stmt="SELECT auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses,agent_pause_codes_active,list_order_mix,auto_hopper_level,ofcom_uk_drop_calc from vicidial_campaigns where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today),sum(agenthandled_today) from vicidial_campaign_stats where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today),sum(agenthandled_today),sum(park_calls_today),sum(park_sec_today) from vicidial_campaign_stats where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
$stmtC="SELECT count(*) from vicidial_campaigns where agent_pause_codes_active!='N' and active='Y' and campaign_id IN ($group_SQL,$closer_campaignsSQL);";
}
@@ -1978,7 +2034,7 @@ else
{
$stmt="SELECT avg(auto_dial_level),max(dial_status_a),max(dial_status_b),max(dial_status_c),max(dial_status_d),max(dial_status_e),max(lead_order),max(lead_filter_id),max(hopper_level),max(dial_method),max(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),max(available_only_ratio_tally),max(adaptive_latest_server_time),max(local_call_time),max(dial_timeout),max(dial_statuses),max(agent_pause_codes_active),max(list_order_mix),max(auto_hopper_level),max(ofcom_uk_drop_calc) from vicidial_campaigns where campaign_id IN($group_SQL);";
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today),sum(agenthandled_today) from vicidial_campaign_stats where campaign_id IN($group_SQL);";
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today),sum(agenthandled_today),sum(park_calls_today),sum(park_sec_today) from vicidial_campaign_stats where campaign_id IN($group_SQL);";
$stmtC="SELECT count(*) from vicidial_campaigns where agent_pause_codes_active!='N' and active='Y' and campaign_id IN($group_SQL);";
}
@@ -2043,6 +2099,8 @@ else
$VSCagentacw = $row[19];
$VSCagentpause = $row[20];
$AGNTansTODAY = $row[21];
$PARKcallTODAY = $row[22];
$PARKsecTODAY = $row[23];
if ($multi_drop > 0)
{
if ( ($SSofcom_uk_drop_calc > 0) and ($UKocDROP == 'Y') )
@@ -2089,7 +2147,7 @@ else
$agentsONEMIN = sprintf("%01.2f", $agentsONEMIN);
$diffONEMIN = sprintf("%01.2f", $diffONEMIN);
if ( ($report_display_type!='WALL_1') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') and !$mobile_device)
if ( ($report_display_type!='WALL_1') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') and ($report_display_type!='LIMITED') and (!$mobile_device))
{
echo "<BR><table cellpadding=0 cellspacing=0><TR>";
echo "<TD ALIGN=RIGHT><font class=\"top_settings_key\">"._QXZ("DIAL LEVEL").":</font></TD><TD ALIGN=LEFT><font class=\"top_settings_val\">&nbsp; $DIALlev&nbsp; &nbsp; </TD>";
@@ -2161,6 +2219,51 @@ else
echo "<TD ALIGN=RIGHT><font class=\"top_settings_key\">"._QXZ("ORDER").":</font></TD><TD ALIGN=LEFT><font class=\"top_settings_val\">&nbsp; "._QXZ("$DIALorder")." &nbsp; &nbsp; </TD>";
echo "</TR>";
$SLAinHTML='';
if ($SLAinSTATS>0)
{
if ($SLAinSTATS == '1')
{
$SLAinHTML .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("SLA")." 1:</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $PCThold_sec_stat_one% &nbsp; &nbsp; </TD>";
$SLAinHTML .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("SLA")." 2:</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $PCThold_sec_stat_two% &nbsp; &nbsp; </TD>";
}
if ($SLAinSTATS == '3')
{
$SLAinHTML .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("SLA").":</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $PCThold_sec_stat_one% &nbsp; &nbsp; </TD>";
}
if ($SLAinSTATS == '4')
{
$SLAinHTML .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("SLA").":</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $PCThold_sec_stat_two% &nbsp; &nbsp; </TD>";
}
if ($SLAinSTATS == '2')
{
$SLAinHTML .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("TMA")." 1:</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $PCThold_sec_stat_one% &nbsp; &nbsp; </TD>";
$SLAinHTML .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("TMA")." 2:</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $PCThold_sec_stat_two% &nbsp; &nbsp; </TD>";
}
}
$parkHTML='';
if ($parkSTATS>0)
{
$avgparksecallTODAY = MathZDC($PARKsecTODAY, $VSCagentcalls);
$avgparksecallTODAY = round($avgparksecallTODAY, 0);
$avgparksecallTODAY = sprintf("%01.0f", $avgparksecallTODAY);
$avgparksecparkTODAY = MathZDC($PARKsecTODAY, $PARKcallTODAY);
$avgparksecparkTODAY = round($avgparksecparkTODAY, 0);
$avgparksecparkTODAY = sprintf("%01.0f", $avgparksecparkTODAY);
if ($parkSTATS>1)
{
$parkHTML .= "<TD ALIGN=RIGHT><font class=\"top_settings_key\">"._QXZ("AVG PARKTIME").":</font></TD><TD ALIGN=LEFT><font class=\"top_settings_val\">&nbsp; $avgparksecallTODAY &nbsp;</TD>";
}
else
{
$parkHTML .= "<TD ALIGN=RIGHT><font class=\"top_settings_key\">"._QXZ("PARKED CALLS").":</font></TD><TD ALIGN=LEFT><font class=\"top_settings_val\">&nbsp; $PARKcallTODAY &nbsp;</TD>";
$parkHTML .= "<TD ALIGN=RIGHT><font class=\"top_settings_key\">"._QXZ("AVG PARKTIME/ALL").":</font></TD><TD ALIGN=LEFT><font class=\"top_settings_val\">&nbsp; $avgparksecparkTODAY / $avgparksecallTODAY &nbsp;</TD>";
}
}
if ($AGENTtimeSTATS>0)
{
$avgpauseTODAY = MathZDC($VSCagentpause, $VSCagentcalls);
@@ -2184,8 +2287,19 @@ else
echo "<TD ALIGN=RIGHT><font class=\"top_settings_key\">"._QXZ("AVG CUSTTIME").":</font></TD><TD ALIGN=LEFT><font class=\"top_settings_val\">&nbsp; $avgcustTODAY &nbsp;</TD>";
echo "<TD ALIGN=RIGHT><font class=\"top_settings_key\">"._QXZ("AVG ACW").":</font></TD><TD ALIGN=LEFT><font class=\"top_settings_val\">&nbsp; $avgacwTODAY &nbsp;</TD>";
echo "<TD ALIGN=RIGHT><font class=\"top_settings_key\">"._QXZ("AVG PAUSE").":</font></TD><TD ALIGN=LEFT><font class=\"top_settings_val\">&nbsp; $avgpauseTODAY &nbsp;</TD>";
if ($parkSTATS>0)
{echo "$parkHTML$SLAinHTML";}
echo "</TR>";
}
else
{
if ($parkSTATS>0)
{
echo "<TR>";
echo "$parkHTML$SLAinHTML";
echo "</TR>";
}
}
echo "$DROPINGROUPstatsHTML\n";
echo "$CARRIERstatsHTML\n";
@@ -2195,7 +2309,7 @@ else
{echo "<BR>\n";}
}
if ( ($report_display_type!='WALL_1') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
if ( ($report_display_type!='WALL_1') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') and ($report_display_type!='LIMITED') )
{
if (!$mobile_device)
@@ -2217,77 +2331,77 @@ if ( ($report_display_type!='WALL_1') and ($report_display_type!='WALL_2') and (
echo "$ingroup_detail";
if ($RTajax < 1)
if ( ($RTajax < 1) and ($report_display_type!='LIMITED') )
{
if (!$mobile_device)
{
if ($adastats<2)
{
echo "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=2&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">+ "._QXZ("VIEW MORE")."</font></a>";
echo "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=2&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">+ "._QXZ("VIEW MORE")."</font></a>";
}
else
{
echo "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=1&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">- "._QXZ("VIEW LESS")."</font></a>";
echo "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=1&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">- "._QXZ("VIEW LESS")."</font></a>";
}
}
if ($UGdisplay>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=0&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE USER GROUP")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=0&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE USER GROUP")."</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=1&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("VIEW USER GROUP")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=1&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("VIEW USER GROUP")."</font></a>";
}
if ($SERVdisplay>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=0&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE SERVER INFO")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=0&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE SERVER INFO")."</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=1&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW SERVER INFO")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=1&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW SERVER INFO")."</font></a>";
}
if ($CALLSdisplay>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=0&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE WAITING CALLS")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=0&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE WAITING CALLS")."</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=1&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW WAITING CALLS")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=1&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW WAITING CALLS")."</font></a>";
}
if ($ALLINGROUPstats>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=0&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE IN-GROUP STATS")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=0&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE IN-GROUP STATS")."</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=1&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW IN-GROUP STATS")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=1&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW IN-GROUP STATS")."</font></a>";
}
if ($PHONEdisplay>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=0&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE PHONES")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=0&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE PHONES")."</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=1&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW PHONES")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=1&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW PHONES")."</font></a>";
}
if ($CUSTPHONEdisplay>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=0&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE CUSTPHONES")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=0&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE CUSTPHONES")."</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=1&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW CUSTPHONES")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=1&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW CUSTPHONES")."</font></a>";
}
if ($LOGuser_level>=9)
{
if ($CUSTINFOdisplay>0)
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=0&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE FULL CUST INFO")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=0&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE FULL CUST INFO")."</font></a>";
}
else
{
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=1&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW FULL CUST INFO")."</font></a>";
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=1&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW FULL CUST INFO")."</font></a>";
}
}
}
@@ -2512,7 +2626,7 @@ if ($parked_to_print > 0)
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
$D_active_calls=1;
if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') and ($report_display_type!='LIMITED') )
{
if ($report_display_type=='WALL_1')
{
@@ -2541,7 +2655,7 @@ if ($parked_to_print > 0)
else
{
$D_active_calls=0;
if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') and ($report_display_type!='LIMITED') )
{
echo _QXZ(" NO LIVE CALLS WAITING")." \n";
}
@@ -2583,7 +2697,7 @@ if ($allow_chats)
if ($chats_waiting > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
if ($chats_waiting > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
$D_active_chats=1;
if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') and ($report_display_type!='LIMITED') )
{
echo " &nbsp; &nbsp; &nbsp; $NFB$F &nbsp;$chats_waiting $FG$NFE "._QXZ("chats waiting for agents")." &nbsp; &nbsp; &nbsp; \n";
}
@@ -2591,7 +2705,7 @@ if ($allow_chats)
else
{
$D_active_chats=0;
if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') and ($report_display_type!='LIMITED') )
{
echo _QXZ(" NO LIVE CHATS WAITING ")." \n";
}
@@ -2608,7 +2722,7 @@ if ($icbq_ct > 0)
}
##### BEGIN HTML output for calls #####
if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') )
if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') or ($report_display_type=='LIMITED') )
{
$section_width=860;
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
@@ -2688,8 +2802,6 @@ if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') )
###################################################################################
###### CALLS WAITING
###################################################################################
@@ -2705,7 +2817,7 @@ if ($report_display_type=='TEXT')
$Cecho .= "| "._QXZ("STATUS",7)." | "._QXZ("CAMPAIGN",20)." | "._QXZ("PHONE NUMBER",12)." | "._QXZ("SERVER IP",15)." | "._QXZ("DIALTIME",8)."| "._QXZ("CALL TYPE",10)." | "._QXZ("PRIORITY",8)." | $agentonlyheader\n";
$Cecho .= "+---------+----------------------+--------------+-----------------+---------+------------+----------+\n";
}
if ($report_display_type=='HTML')
if ( ($report_display_type=='HTML') or ($report_display_type=='LIMITED') )
{
$Cecho = '';
$Cecho .= "<table cellpadding=1 cellspacing=1 border=0 width=680>";
@@ -2787,6 +2899,7 @@ if ($p<1)
###################################################################################
###### AGENT TIME ON SYSTEM
###################################################################################
@@ -2821,7 +2934,7 @@ if ($report_display_type=='TEXT')
$Aecho = '';
$Aecho .= ""._QXZ("Agents Time On Calls Campaign").": $group_string $NOW_TIME\n";
}
if ($report_display_type=='HTML')
if ( ($report_display_type=='HTML') or ($report_display_type=='LIMITED') )
{
$Aecho = '';
$Aecho .= "<table cellpadding=1 cellspacing=1 border=0 class='realtime_table'>";
@@ -2850,12 +2963,12 @@ if ($report_display_type=='TEXT')
$HDstation = "----------------+";
$HTstation = " "._QXZ("STATION", 14)." |";
$HDphone = "-------------------+";
$HTphone = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("PHONE",11)."</a> |";
$HTphone = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("PHONE",11)."</a> |";
if ($RTajax > 0)
{$HTphone = " <a href=\"#\" onclick=\"update_variables('orderby','phone');\">"._QXZ("PHONE",11)."</a> |";}
$HDuser = "------------------------+";
$HTuser = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("USER",5)."</a> ";
$HTuser = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("USER",5)."</a> ";
if ($RTajax > 0)
{$HTuser = " <a href=\"#\" onclick=\"update_variables('orderby','user');\">"._QXZ("USER",5)."</a> ";}
if ($UidORname>0)
@@ -2864,7 +2977,7 @@ if ($report_display_type=='TEXT')
{$HTuser .= "<a href=\"#\" onclick=\"update_variables('UidORname','');\">"._QXZ("SHOW ID",8)."</a> ";}
else
{
$HTuser .= "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("SHOW ID",8)."</a> ";
$HTuser .= "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("SHOW ID",8)."</a> ";
}
}
else
@@ -2873,13 +2986,13 @@ if ($report_display_type=='TEXT')
{$HTuser .= "<a href=\"#\" onclick=\"update_variables('UidORname','');\">"._QXZ("SHOW NAME",9)."</a>";}
else
{
$HTuser .= "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("SHOW NAME",9)."</a>";
$HTuser .= "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("SHOW NAME",9)."</a>";
}
}
$HTuser .= " "._QXZ("INFO",6)." |";
$HDusergroup = "--------------+";
$HTusergroup = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("USER GROUP",12)."</a> |";
$HTusergroup = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("USER GROUP",12)."</a> |";
if ($RTajax > 0)
{$HTusergroup = " <a href=\"#\" onclick=\"update_variables('orderby','group');\">"._QXZ("USER GROUP",12)."</a> |";}
$HDsessionid = "-----------+";
@@ -2901,11 +3014,11 @@ if ($report_display_type=='TEXT')
$HDcall_server_ip = "-----------------+";
$HTcall_server_ip = " "._QXZ("CALL SERVER IP",15)." |";
$HDtime = "---------+";
$HTtime = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">MM:SS</a> |";
$HTtime = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">MM:SS</a> |";
if ($RTajax > 0)
{$HTtime = " <a href=\"#\" onclick=\"update_variables('orderby','time');\">MM:SS</a> |";}
$HDcampaign = "------------+";
$HTcampaign = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("CAMPAIGN",10)."</a> |";
$HTcampaign = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("CAMPAIGN",10)."</a> |";
if ($RTajax > 0)
{$HTcampaign = " <a href=\"#\" onclick=\"update_variables('orderby','campaign');\">"._QXZ("CAMPAIGN",10)."</a> |";}
$HDcalls = "-------+";
@@ -2940,7 +3053,7 @@ if ($report_display_type=='TEXT')
}
##### END TEXT Output generation #####
}
if ($report_display_type=='HTML')
if ( ($report_display_type=='HTML') or ($report_display_type=='LIMITED') )
{
##### BEGIN HTML Output generation #####
$HDbegin = "";
@@ -2948,12 +3061,12 @@ if ($report_display_type=='HTML')
$HDstation = "";
$HTstation = "<td NOWRAP><font class='top_head_key'>&nbsp; "._QXZ("STATION")." </td>";
$HDphone = "";
$HTphone = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("PHONE")."</a>&nbsp;</td>";
$HTphone = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("PHONE")."</a>&nbsp;</td>";
if ($RTajax > 0)
{$HTphone = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','phone');\"><font class='top_head_key'>"._QXZ("PHONE")."</a>&nbsp;</td>";}
$HDuser = "";
$HTuser = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("USER")."</a> ";
$HTuser = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("USER")."</a> ";
if ($RTajax > 0)
{$HTuser = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','user');\"><font class='top_head_key'>&nbsp; "._QXZ("USER")."</a> ";}
if ($UidORname>0)
@@ -2962,7 +3075,7 @@ if ($report_display_type=='HTML')
{$HTuser .= "&nbsp;<a href=\"#\" onclick=\"update_variables('UidORname','');\"><font class='top_head_key'>"._QXZ("SHOW ID")."</a> ";}
else
{
$HTuser .= "&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("SHOW ID")."</a> ";
$HTuser .= "&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("SHOW ID")."</a> ";
}
}
else
@@ -2971,13 +3084,13 @@ if ($report_display_type=='HTML')
{$HTuser .= "&nbsp;<a href=\"#\" onclick=\"update_variables('UidORname','');\"><font class='top_head_key'>"._QXZ("SHOW NAME")."</a> ";}
else
{
$HTuser .= "&nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("SHOW NAME")."</a> ";
$HTuser .= "&nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("SHOW NAME")."</a> ";
}
}
$HTuser .= "&nbsp;<font class='top_head_key'>"._QXZ("INFO",6)."&nbsp;</td>";
$HDusergroup = "";
$HTusergroup = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("USER GROUP")."</a>&nbsp;</td>";
$HTusergroup = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("USER GROUP")."</a>&nbsp;</td>";
if ($RTajax > 0)
{$HTusergroup = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','group');\"><font class='top_head_key'>"._QXZ("USER GROUP")."</a>&nbsp;</td>";}
$HDsessionid = "";
@@ -2999,11 +3112,11 @@ if ($report_display_type=='HTML')
$HDcall_server_ip = "";
$HTcall_server_ip = "<td NOWRAP><font class='top_head_key'>&nbsp; "._QXZ("CALL SERVER IP")." </td>";
$HDtime = "";
$HTtime = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>MM:SS</a>&nbsp;</td>";
$HTtime = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>MM:SS</a>&nbsp;</td>";
if ($RTajax > 0)
{$HTtime = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','time');\"><font class='top_head_key'>MM:SS</a>&nbsp;</td>";}
$HDcampaign = "";
$HTcampaign = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("CAMPAIGN")."</a>&nbsp;</td>";
$HTcampaign = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("CAMPAIGN")."</a>&nbsp;</td>";
if ($RTajax > 0)
{$HTcampaign = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','campaign');\"><font class='top_head_key'>"._QXZ("CAMPAIGN",10)."</a>&nbsp;</td>";}
$HDcalls = "";
@@ -3150,63 +3263,89 @@ $Aagent_log_id=array();
$Aring_note=array();
$VAClead_ids=array();
$VACphones=array();
$stmt="SELECT extension,vicidial_live_agents.user,conf_exten,vicidial_live_agents.status,vicidial_live_agents.server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,vicidial_live_agents.campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments,vicidial_live_agents.calls_today,vicidial_live_agents.callerid,lead_id,UNIX_TIMESTAMP(last_state_change),on_hook_agent,ring_callerid,agent_log_id from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user and vicidial_users.user_hide_realtime='0' $UgroupSQL $usergroupSQL $user_group_filter_SQL order by $orderSQL;";
$stmt="SELECT extension,vicidial_live_agents.user,conf_exten,vicidial_live_agents.status,vicidial_live_agents.server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,vicidial_live_agents.campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments,vicidial_live_agents.calls_today,vicidial_live_agents.callerid,lead_id,UNIX_TIMESTAMP(last_state_change),on_hook_agent,ring_callerid,agent_log_id,vicidial_live_agents.closer_campaigns from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user and vicidial_users.user_hide_realtime='0' $UgroupSQL $usergroupSQL $user_group_filter_SQL order by $orderSQL;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$talking_to_print = mysqli_num_rows($rslt);
if ($talking_to_print > 0)
{
$i=0;
$va=0;
while ($i < $talking_to_print)
{
$row=mysqli_fetch_row($rslt);
$Aextension[$i] = $row[0];
$Auser[$i] = $row[1];
$Asessionid[$i] = $row[2];
$Astatus[$i] = $row[3];
$Aserver_ip[$i] = $row[4];
$Acall_time[$i] = $row[5];
$Acall_finish[$i] = $row[6];
$Acall_server_ip[$i] = $row[7];
$Acampaign_id[$i] = $row[8];
$Auser_group[$i] = $row[9];
$Afull_name[$i] = $row[10];
$Acomments[$i] = $row[11];
$Acalls_today[$i] = $row[12];
$Acallerid[$i] = $row[13];
$Alead_id[$i] = $row[14];
$Astate_change[$i] = $row[15];
$Aon_hook_agent[$i] = $row[16];
$Aring_callerid[$i] = $row[17];
$Aagent_log_id[$i] = $row[18];
$Aring_note[$i] = ' ';
if ($Aon_hook_agent[$i] == 'Y')
$ingroup_pass=1;
if ( (strlen($ingroup_string) > 1) and (!preg_match("/ALL-INGROUPS/",$ingroup_string)) )
{
$Aring_note[$i] = '*';
$ring_agents++;
if (strlen($Aring_callerid[$i]) > 18)
{$Astatus[$i]="RING";}
}
### 3-WAY Check ###
if ($Alead_id[$i]!=0)
{
$threewaystmt="SELECT UNIX_TIMESTAMP(last_call_time) from vicidial_live_agents where lead_id='$Alead_id[$i]' and status='INCALL' order by UNIX_TIMESTAMP(last_call_time) desc";
$threewayrslt=mysql_to_mysqli($threewaystmt, $link);
if (mysqli_num_rows($threewayrslt)>1)
$ingroup_pass=0;
$fcc_ct=0;
$fcc_array = explode(" ",$filter_closer_campaigns_STRING);
$fcc_array_ct = count($fcc_array);
if (strlen($row[19]) > 2)
{
$Astatus[$i]="3-WAY";
$srow=mysqli_fetch_row($threewayrslt);
$Acall_mostrecent[$i]=$srow[0];
while($fcc_array_ct > $fcc_ct)
{
$temp_fcc = $fcc_array[$fcc_ct];
if (preg_match("/ $temp_fcc /",$row[19]))
{$ingroup_pass++;}
$fcc_ct++;
}
#if ($DB > 0) {echo "INBOUND FILTER AGENT DEBUG: $row[1]|$row[19]|$ingroup_string|$filter_closer_campaigns_STRING<br>\n";}
}
}
### END 3-WAY Check ###
if ($ingroup_pass > 0)
{
$Aextension[$va] = $row[0];
$Auser[$va] = $row[1];
$Asessionid[$va] = $row[2];
$Astatus[$va] = $row[3];
$Aserver_ip[$va] = $row[4];
$Acall_time[$va] = $row[5];
$Acall_finish[$va] = $row[6];
$Acall_server_ip[$va] = $row[7];
$Acampaign_id[$va] = $row[8];
$Auser_group[$va] = $row[9];
$Afull_name[$va] = $row[10];
$Acomments[$va] = $row[11];
$Acalls_today[$va] = $row[12];
$Acallerid[$va] = $row[13];
$Alead_id[$va] = $row[14];
$Astate_change[$va] = $row[15];
$Aon_hook_agent[$va] = $row[16];
$Aring_callerid[$va] = $row[17];
$Aagent_log_id[$va] = $row[18];
$Acloser_campaigns[$va] = $row[19];
$Aring_note[$va] = ' ';
if ($Aon_hook_agent[$va] == 'Y')
{
$Aring_note[$va] = '*';
$ring_agents++;
if (strlen($Aring_callerid[$va]) > 18)
{$Astatus[$va]="RING";}
}
### 3-WAY Check ###
if ($Alead_id[$va]!=0)
{
$threewaystmt="SELECT UNIX_TIMESTAMP(last_call_time) from vicidial_live_agents where lead_id='$Alead_id[$va]' and status='INCALL' order by UNIX_TIMESTAMP(last_call_time) desc";
$threewayrslt=mysql_to_mysqli($threewaystmt, $link);
if (mysqli_num_rows($threewayrslt)>1)
{
$Astatus[$va]="3-WAY";
$srow=mysqli_fetch_row($threewayrslt);
$Acall_mostrecent[$va]=$srow[0];
}
}
### END 3-WAY Check ###
$va++;
}
$i++;
}
$talking_to_print = $va;
$callerids='';
$pausecode='';
@@ -3345,7 +3484,7 @@ if ($talking_to_print > 0)
if ($non_latin < 1)
{
$extension = preg_replace('/Local\//i', '',$Aextension[$i]);
if ($report_display_type!='HTML')
if ( ($report_display_type!='HTML') and ($report_display_type!='LIMITED') )
{
$extension = sprintf("%-14s", $extension);
while(strlen($extension)>14) {$extension = substr("$extension", 0, -1);}
@@ -3354,7 +3493,7 @@ if ($talking_to_print > 0)
else
{
$extension = preg_replace('/Local\//i', '',$Aextension[$i]);
if ($report_display_type!='HTML')
if ( ($report_display_type!='HTML') and ($report_display_type!='LIMITED') )
{
$extension = sprintf("%-48s", $extension);
while(mb_strlen($extension, 'utf-8')>14) {$extension = mb_substr("$extension", 0, -1,'UTF8');}
@@ -3488,7 +3627,7 @@ if ($talking_to_print > 0)
if ($non_latin < 1)
{
$user_group = sprintf("%-12s", $Auser_group[$i]);
if ($report_display_type!='HTML')
if ( ($report_display_type!='HTML') and ($report_display_type!='LIMITED') )
{
while(strlen($user_group)>12) {$user_group = substr("$user_group", 0, -1);}
}
@@ -3496,7 +3635,7 @@ if ($talking_to_print > 0)
else
{
$user_group = sprintf("%-40s", $Auser_group[$i]);
if ($report_display_type!='HTML')
if ( ($report_display_type!='HTML') and ($report_display_type!='LIMITED') )
{
while(mb_strlen($user_group, 'utf-8')>12) {$user_group = mb_substr("$user_group", 0, -1,'UTF8');}
}
@@ -3507,7 +3646,7 @@ if ($talking_to_print > 0)
if ($non_latin < 1)
{
$user = sprintf("%-20s", $Afull_name[$i]);
if ($report_display_type!='HTML')
if ( ($report_display_type!='HTML') and ($report_display_type!='LIMITED') )
{
while(strlen($user)>20) {$user = substr("$user", 0, -1);}
}
@@ -3515,7 +3654,7 @@ if ($talking_to_print > 0)
else
{
$user = sprintf("%-60s", $Afull_name[$i]);
if ($report_display_type!='HTML')
if ( ($report_display_type!='HTML') and ($report_display_type!='LIMITED') )
{
while(mb_strlen($user, 'utf-8')>20) {$user = mb_substr("$user", 0, -1,'UTF8');}
}
@@ -3760,7 +3899,7 @@ if ($talking_to_print > 0)
}
}
if ($report_display_type=='HTML')
if ( ($report_display_type=='HTML') or ($report_display_type=='LIMITED') )
{
$G = preg_replace("/SPAN class=\"/",'SPAN class="H',$G);
if ($SIPmonitorLINK>0) {$L="<td NOWRAP align=center> <a href=\"sip:0$Lsessionid@$server_ip\">"._QXZ("LISTEN")."</a></td>"; $R='';}
@@ -3871,7 +4010,7 @@ if ($talking_to_print > 0)
}
$j++;
}
if ($report_display_type=='HTML')
if ( ($report_display_type=='HTML') or ($report_display_type=='LIMITED') )
{$Aecho .= "</table>\n";}
$Aecho .= "$Aline";
@@ -3944,20 +4083,20 @@ if ($talking_to_print > 0)
}
else
{
if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') and ($report_display_type!='LIMITED') )
{
echo " "._QXZ("NO AGENTS ON CALLS")." \n";
echo "<PRE>$Cecho";
}
}
if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') and ($report_display_type!='LIMITED') )
{
echo "</PRE>";
}
##### BEGIN HTML output for agents summary #####
if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') )
if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') or ($report_display_type=='LIMITED') )
{
$AIDct=''; $AIDtx='';
if ($agent_indial > 0) {$AIDct = " / $agent_indial"; $AIDtx = ' / '._QXZ("dials");}
@@ -3998,10 +4137,49 @@ if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') )
echo "<td align='center' valign='middle' bgcolor='black'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">$agent_dead</font></td>";
echo "<td align='center' valign='middle' bgcolor='#808000'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">$agent_dispo</font></td>";
echo "</tr>";
if ($report_display_type=='LIMITED')
{
$avgparksecallTODAY = MathZDC($PARKsecTODAY, $VSCagentcalls);
$avgparksecallTODAY = round($avgparksecallTODAY, 0);
$avgparksecallTODAY = sprintf("%01.0f", $avgparksecallTODAY);
$avgwaitTODAY = MathZDC($VSCagentwait, $VSCagentcalls);
$avgwaitTODAY = round($avgwaitTODAY, 0);
$avgwaitTODAY = sprintf("%01.0f", $avgwaitTODAY);
$avgcustTODAY = MathZDC($VSCagentcust, $VSCagentcalls);
$avgcustTODAY = round($avgcustTODAY, 0);
$avgcustTODAY = sprintf("%01.0f", $avgcustTODAY);
echo "<tr><td colspan=17><font style=\"font-family:HELVETICA;font-size:6;color:white;\">&nbsp;</font></td></tr>";
echo "<tr>";
echo "<td align='center' valign='middle' bgcolor='#015b91' rowspan=2><img src=\"images/icon_agentswaiting.png\" class='realtime_img_icon'></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font class=\"realtime_img_text\">"._QXZ("avg agent wait seconds")."</font></td>";
echo "<td width=6 rowspan=2> &nbsp; </td>";
echo "<td align='center' valign='middle' bgcolor='#015b91' rowspan=2><img src=\"images/icon_agentsincalls.png\" class='realtime_img_icon'></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font class=\"realtime_img_text\">"._QXZ("avg agent talk seconds")."</font></td>";
echo "<td width=6 rowspan=2> &nbsp; </td>";
echo "<td align='center' valign='middle' bgcolor='#015b91' rowspan=2><img src=\"images/icon_callswaiting.png\" class='realtime_img_icon'></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font class=\"realtime_img_text\">"._QXZ("avg call park seconds")."</font></td>";
echo "<td width=6 rowspan=2> &nbsp; </td>";
echo "<td align='center' valign='middle' bgcolor='#015b91' rowspan=2><img src=\"images/icon_inbound.png\" class='realtime_img_icon'></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font class=\"realtime_img_text\">"._QXZ("inbound SLA")."</font></td>";
echo "<td width=6 rowspan=2> &nbsp; </td>";
echo "</tr>";
echo "<tr>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">$avgwaitTODAY</font></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">$avgcustTODAY</font></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">$avgparksecallTODAY</font></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">$PCThold_sec_stat_one%</font></td>";
echo "</tr>";
}
echo "</TABLE>";
echo "\n";
if ($report_display_type=='HTML')
if ( ($report_display_type=='HTML') or ($report_display_type=='LIMITED') )
{
echo "<PRE><FONT SIZE=2>";
echo "";
www/vicidial/admin_header.php
+45 -37
View File
@@ -84,6 +84,7 @@
# 200407-1534 - Added play_browser_sound javascript function for campaigns/ingroups
# 200409-1720 - Reorganized the Inbound section
# 200508-1052 - Added copy_prev_cm_option() JS function
# 201108-1232 - Added no_header option within short_header option
#
$stmt="SELECT admin_home_url,enable_tts_integration,callcard_enabled,custom_fields_enabled,allow_emails,level_8_disable_add,allow_chats,enable_languages,admin_row_click,admin_screen_colors,user_new_lead_limit,user_territories_active,qc_features_active,agent_soundboards,enable_drop_lists,allow_ip_lists from system_settings;";
@@ -289,58 +290,65 @@ else
######################### SMALL HTML HEADER BEGIN #######################################
if($short_header)
{
?>
<TABLE CELLPADDING=0 CELLSPACING=0 BGCOLOR=#<?php echo "$SSmenu_background" ?>><TR>
<TD><A HREF="./admin.php"><IMG SRC="<?php echo $selected_small_logo; ?>" WIDTH=71 HEIGHT=22 BORDER=0 ALT="System logo"></A> &nbsp; </TD>
<?php
if ( ($reports_only_user < 1) and ($qc_only_user < 1) )
if($no_header)
{
?>
<TD> &nbsp; <A HREF="admin.php?ADD=999999" ALT="Reports" STYLE="text-decoration:none;"><?php echo $reports_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Reports"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=0A" ALT="Users" STYLE="text-decoration:none;"><?php echo $users_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Users"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=10" ALT="Campaigns" STYLE="text-decoration:none;"><?php echo $campaigns_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Campaigns"); ?></B></FONT></A> &nbsp; </TD>
<?php
if (($SSqc_features_active=='1') && ($qc_auth=='1'))
# display nothing
}
else
{
?>
<TD> &nbsp; <A HREF="admin.php?ADD=100000000000000" ALT="Quality Control" STYLE="text-decoration:none;"><?php echo $qc_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Quality Control"); ?></B></FONT></A> &nbsp; </TD>
<?php
}
?>
<TD> &nbsp; <A HREF="admin.php?ADD=100" ALT="Lists" STYLE="text-decoration:none;"><?php echo $lists_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Lists"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=1000000" ALT="Scripts" STYLE="text-decoration:none;"><?php echo $scripts_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Scripts"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=10000000" ALT="Filters" STYLE="text-decoration:none;"><?php echo $filters_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Filters"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=1001" ALT="Inbound" STYLE="text-decoration:none;"><?php echo $inbound_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Inbound"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=100000" ALT="User Groups" STYLE="text-decoration:none;"><?php echo $usergroups_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("User Groups"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=10000" ALT="Remote Agents" STYLE="text-decoration:none;"><?php echo $remoteagents_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Remote Agents"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=999998" ALT="Admin" STYLE="text-decoration:none;"><?php echo $admin_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Admin"); ?></B></FONT></A> &nbsp; </TD>
<?php
}
else
{
<TABLE CELLPADDING=0 CELLSPACING=0 BGCOLOR=#<?php echo "$SSmenu_background" ?>><TR>
<TD><A HREF="./admin.php"><IMG SRC="<?php echo $selected_small_logo; ?>" WIDTH=71 HEIGHT=22 BORDER=0 ALT="System logo"></A> &nbsp; </TD>
<?php
if ( ($reports_only_user < 1) and ($qc_only_user < 1) )
{
?>
<TD width=600> &nbsp; &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=999999" ALT="Reports" STYLE="text-decoration:none;"><?php echo $reports_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Reports"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=0A" ALT="Users" STYLE="text-decoration:none;"><?php echo $users_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Users"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=10" ALT="Campaigns" STYLE="text-decoration:none;"><?php echo $campaigns_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Campaigns"); ?></B></FONT></A> &nbsp; </TD>
<?php
if ($reports_only_user > 0)
if (($SSqc_features_active=='1') && ($qc_auth=='1'))
{
?>
<TD> &nbsp; <A HREF="admin.php?ADD=999999" ALT="Reports"><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Reports"); ?></B></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=100000000000000" ALT="Quality Control" STYLE="text-decoration:none;"><?php echo $qc_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Quality Control"); ?></B></FONT></A> &nbsp; </TD>
<?php
}
else
{
if (($SSqc_features_active=='1') && ($qc_auth=='1'))
?>
<TD> &nbsp; <A HREF="admin.php?ADD=100" ALT="Lists" STYLE="text-decoration:none;"><?php echo $lists_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Lists"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=1000000" ALT="Scripts" STYLE="text-decoration:none;"><?php echo $scripts_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Scripts"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=10000000" ALT="Filters" STYLE="text-decoration:none;"><?php echo $filters_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Filters"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=1001" ALT="Inbound" STYLE="text-decoration:none;"><?php echo $inbound_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Inbound"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=100000" ALT="User Groups" STYLE="text-decoration:none;"><?php echo $usergroups_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("User Groups"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=10000" ALT="Remote Agents" STYLE="text-decoration:none;"><?php echo $remoteagents_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Remote Agents"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=999998" ALT="Admin" STYLE="text-decoration:none;"><?php echo $admin_icon ?> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Admin"); ?></B></FONT></A> &nbsp; </TD>
<?php
}
else
{
?>
<TD width=600> &nbsp; &nbsp; </TD>
<?php
if ($reports_only_user > 0)
{
?>
<TD> &nbsp; <A HREF="admin.php?ADD=100000000000000" ALT="Quality Control"><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Quality Control"); ?></B></FONT></A> &nbsp; </TD>
<TD> &nbsp; <A HREF="admin.php?ADD=999999" ALT="Reports"><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Reports"); ?></B></A> &nbsp; </TD>
<?php
}
else
{
if (($SSqc_features_active=='1') && ($qc_auth=='1'))
{
?>
<TD> &nbsp; <A HREF="admin.php?ADD=100000000000000" ALT="Quality Control"><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo _QXZ("Quality Control"); ?></B></FONT></A> &nbsp; </TD>
<?php
}
}
}
?>
</TR>
</TABLE>
<?php
}
?>
</TR>
</TABLE>
<?php
}
######################### SMALL HTML HEADER END #######################################
www/vicidial/options-example.php
+3
View File
@@ -28,6 +28,7 @@
# 200115-1157 - Added call report export ALTERNATE_2 header
# 200428-1336 - Added RS_INcolumnsHIDE, RS_report_default_format & RS_AGENTstatusTALLY options
# 200506-1628 - Added RS_CUSTINFOdisplay & RS_CUSTINFOminUL options
# 201107-2257 - Added RS_parkSTATS option
#
# used by the realtime_report.php script
@@ -71,6 +72,8 @@ $RS_PRESETstats = 0; # 0=no, 1=yes
$RS_AGENTtimeSTATS = 0; # 0=no, 1=yes
$RS_droppedOFtotal = 0; # 0=no, 1=yes
$RS_logoutLINK = 0; # 0=no, 1=yes
$RS_parkSTATS = 0; # 0=no, 1=yes, 2=limited
$RS_SLAinSTATS = 0; # 0=no, 1=yes, 2=TMA
$RS_ListenBarge = 'MONITOR|BARGE|WHISPER'; # list of listen-related features separated by pipes: "MONITOR|BARGE|WHISPER"
$RS_agentWAIT = 3; # 3 or 4
$RS_INcolumnsHIDE = 0; # 0=no, 1=yes # whether to hide the 'HOLD' & 'IN-GROUP' columns in the agent detail section
www/vicidial/realtime_report.php
+143 -63
View File
@@ -51,12 +51,13 @@
# 200428-1002 - Added RS_report_default_format options.php setting
# 200506-1633 - Added RS_CUSTINFOminUL options.php setting
# 200815-0928 - Added agent-paused 10 & 15 minute indicators
# 201107-2254 - Added optional display of parked calls stats, inbound SLA and LIMITED report type
#
$startMS = microtime();
$version = '2.14-38';
$build = '200815-0928';
$version = '2.14-39';
$build = '201107-2254';
header ("Content-type: text/html; charset=utf-8");
@@ -134,6 +135,11 @@ if (isset($_GET["droppedOFtotal"])) {$droppedOFtotal=$_GET["droppedOFtotal"];
elseif (isset($_POST["droppedOFtotal"])) {$droppedOFtotal=$_POST["droppedOFtotal"];}
if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
if (isset($_GET["parkSTATS"])) {$parkSTATS=$_GET["parkSTATS"];}
elseif (isset($_POST["parkSTATS"])) {$parkSTATS=$_POST["parkSTATS"];}
if (isset($_GET["SLAinSTATS"])) {$SLAinSTATS=$_GET["SLAinSTATS"];}
elseif (isset($_POST["SLAinSTATS"])) {$SLAinSTATS=$_POST["SLAinSTATS"];}
$report_name = 'Real-Time Main Report';
$db_source = 'M';
@@ -276,6 +282,16 @@ if (!isset($AGENTtimeSTATS))
if (!isset($RS_AGENTtimeSTATS)) {$AGENTtimeSTATS='0';}
else {$AGENTtimeSTATS = $RS_AGENTtimeSTATS;}
}
if (!isset($parkSTATS))
{
if (!isset($RS_parkSTATS)) {$parkSTATS='0';}
else {$parkSTATS = $RS_parkSTATS;}
}
if (!isset($SLAinSTATS))
{
if (!isset($RS_SLAinSTATS)) {$SLAinSTATS='0';}
else {$SLAinSTATS = $RS_SLAinSTATS;}
}
if (!isset($droppedOFtotal))
{
if (!isset($RS_droppedOFtotal)) {$droppedOFtotal='0';}
@@ -284,6 +300,10 @@ if (!isset($droppedOFtotal))
$ingroup_detail='';
### Force hard-coded variables
# $report_display_type='LIMITED';
# $ingroup_filter=array('_STAY','TEST_IN2','TEST_IN3');
if ( (strlen($group)>1) and (strlen($groups[0])<1) ) {$groups[0] = $group;}
else {$group = $groups[0];}
if (!isset($user_group_filter)) {$user_group_filter=array();}
@@ -345,6 +365,8 @@ $monitor_phone = preg_replace('/[^-_0-9a-zA-Z]/', '', $monitor_phone);
$CARRIERstats = preg_replace('/[^-_0-9a-zA-Z]/', '', $CARRIERstats);
$PRESETstats = preg_replace('/[^-_0-9a-zA-Z]/', '', $PRESETstats);
$AGENTtimeSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $AGENTtimeSTATS);
$parkSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $parkSTATS);
$SLAinSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $SLAinSTATS);
$INGROUPcolorOVERRIDE = preg_replace('/[^-_0-9a-zA-Z]/', '', $INGROUPcolorOVERRIDE);
$droppedOFtotal = preg_replace('/[^-_0-9a-zA-Z]/', '', $droppedOFtotal);
$report_display_type = preg_replace('/[^-_0-9a-zA-Z]/', '', $report_display_type);
@@ -958,6 +980,25 @@ $select_list .= "<option value='1'";
$select_list .= ">"._QXZ("YES")."</option>";
$select_list .= "</SELECT></TD></TR>";
$select_list .= "<TR><TD align=right>";
$select_list .= _QXZ("Inbound SLA Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=SLAinSTATS ID=SLAinSTATS>";
$select_list .= "<option value='0'";
if ($SLAinSTATS < 1) {$select_list .= " selected";}
$select_list .= ">"._QXZ("NO")."</option>";
$select_list .= "<option value='1'";
if ($SLAinSTATS=='1') {$select_list .= " selected";}
$select_list .= ">"._QXZ("YES")."</option>";
$select_list .= "<option value='2'";
if ($SLAinSTATS=='2') {$select_list .= " selected";}
$select_list .= ">"._QXZ("TMA")."</option>";
$select_list .= "<option value='3'";
if ($SLAinSTATS=='2') {$select_list .= " selected";}
$select_list .= ">"._QXZ("SLA 1 ONLY")."</option>";
$select_list .= "<option value='4'";
if ($SLAinSTATS=='2') {$select_list .= " selected";}
$select_list .= ">"._QXZ("SLA 2 ONLY")."</option>";
$select_list .= "</SELECT></TD></TR>";
$select_list .= "<TR><TD align=right>";
$select_list .= _QXZ("Show Carrier Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=CARRIERstats ID=CARRIERstats>";
$select_list .= "<option value='0'";
@@ -1006,6 +1047,19 @@ $select_list .= "<option value='1'";
$select_list .= ">"._QXZ("YES")."</option>";
$select_list .= "</SELECT></TD></TR>";
$select_list .= "<TR><TD align=right>";
$select_list .= _QXZ("Parked Call Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=parkSTATS ID=parkSTATS>";
$select_list .= "<option value='0'";
if ($parkSTATS < 1) {$select_list .= " selected";}
$select_list .= ">"._QXZ("NO")."</option>";
$select_list .= "<option value='1'";
if ($parkSTATS=='1') {$select_list .= " selected";}
$select_list .= ">"._QXZ("YES")."</option>";
$select_list .= "<option value='2'";
if ($parkSTATS=='2') {$select_list .= " selected";}
$select_list .= ">"._QXZ("LIMITED")."</option>";
$select_list .= "</SELECT></TD></TR>";
$select_list .= "<TR><TD align=right>";
$select_list .= _QXZ("In-group color override").": </TD><TD align=left><SELECT SIZE=1 NAME=INGROUPcolorOVERRIDE ID=INGROUPcolorOVERRIDE>";
$select_list .= "<option value='0'";
@@ -1036,6 +1090,9 @@ $select_list .= ">"._QXZ("WALL_3")."</option>";
$select_list .= "<option value='WALL_4'";
if ($report_display_type=='WALL_4') {$select_list .= " selected";}
$select_list .= ">"._QXZ("WALL_4")."</option>";
$select_list .= "<option value='LIMITED'";
if ($report_display_type=='LIMITED') {$select_list .= " selected";}
$select_list .= ">"._QXZ("LIMITED")."</option>";
$select_list .= "</SELECT></TD></TR>";
@@ -1232,6 +1289,8 @@ var NOLEADSalert = '<?php echo $NOLEADSalert ?>';
var CARRIERstats = '<?php echo $CARRIERstats ?>';
var PRESETstats = '<?php echo $PRESETstats ?>';
var AGENTtimeSTATS = '<?php echo $AGENTtimeSTATS ?>';
var parkSTATS = '<?php echo $parkSTATS ?>';
var SLAinSTATS = '<?php echo $SLAinSTATS ?>';
var INGROUPcolorOVERRIDE = '<?php echo $INGROUPcolorOVERRIDE; ?>';
var droppedOFtotal = '<?php echo $droppedOFtotal ?>';
var report_display_type = '<?php echo $report_display_type; ?>';
@@ -1524,7 +1583,7 @@ function gather_realtime_content()
}
if (xmlhttp)
{
RTupdate_query = "RTajax=1&DB=" + DB + "" + groupQS + usergroupQS + ingroupQS + "&adastats=" + adastats + "&SIPmonitorLINK=" + SIPmonitorLINK + "&IAXmonitorLINK=" + IAXmonitorLINK + "&usergroup=" + usergroup + "&UGdisplay=" + UGdisplay + "&UidORname=" + UidORname + "&orderby=" + orderby + "&SERVdisplay=" + SERVdisplay + "&CALLSdisplay=" + CALLSdisplay + "&PHONEdisplay=" + PHONEdisplay + "&CUSTPHONEdisplay=" + CUSTPHONEdisplay + "&CUSTINFOdisplay=" + CUSTINFOdisplay + "&with_inbound=" + with_inbound + "&monitor_active=" + monitor_active + "&monitor_phone=" + monitor_phone + "&ALLINGROUPstats=" + ALLINGROUPstats + "&DROPINGROUPstats=" + DROPINGROUPstats + "&NOLEADSalert=" + NOLEADSalert + "&CARRIERstats=" + CARRIERstats + "&PRESETstats=" + PRESETstats + "&AGENTtimeSTATS=" + AGENTtimeSTATS + "&INGROUPcolorOVERRIDE=" + INGROUPcolorOVERRIDE + "&droppedOFtotal=" + droppedOFtotal + "&report_display_type=" + report_display_type + "";
RTupdate_query = "RTajax=1&DB=" + DB + "" + groupQS + usergroupQS + ingroupQS + "&adastats=" + adastats + "&SIPmonitorLINK=" + SIPmonitorLINK + "&IAXmonitorLINK=" + IAXmonitorLINK + "&usergroup=" + usergroup + "&UGdisplay=" + UGdisplay + "&UidORname=" + UidORname + "&orderby=" + orderby + "&SERVdisplay=" + SERVdisplay + "&CALLSdisplay=" + CALLSdisplay + "&PHONEdisplay=" + PHONEdisplay + "&CUSTPHONEdisplay=" + CUSTPHONEdisplay + "&CUSTINFOdisplay=" + CUSTINFOdisplay + "&with_inbound=" + with_inbound + "&monitor_active=" + monitor_active + "&monitor_phone=" + monitor_phone + "&ALLINGROUPstats=" + ALLINGROUPstats + "&DROPINGROUPstats=" + DROPINGROUPstats + "&NOLEADSalert=" + NOLEADSalert + "&CARRIERstats=" + CARRIERstats + "&PRESETstats=" + PRESETstats + "&AGENTtimeSTATS=" + AGENTtimeSTATS + "&parkSTATS=" + parkSTATS + "&SLAinSTATS=" + SLAinSTATS + "&INGROUPcolorOVERRIDE=" + INGROUPcolorOVERRIDE + "&droppedOFtotal=" + droppedOFtotal + "&report_display_type=" + report_display_type + "";
xmlhttp.open('POST', 'AST_timeonVDADall.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
@@ -1678,6 +1737,10 @@ function update_variables(task_option,task_choice,force_reload)
?>
var AGENTtimeSTATSFORM = document.getElementById('AGENTtimeSTATS');
AGENTtimeSTATS = AGENTtimeSTATSFORM[AGENTtimeSTATSFORM.selectedIndex].value;
var parkSTATSFORM = document.getElementById('parkSTATS');
parkSTATS = parkSTATSFORM[parkSTATSFORM.selectedIndex].value;
var SLAinSTATSFORM = document.getElementById('SLAinSTATS');
SLAinSTATS = SLAinSTATSFORM[SLAinSTATSFORM.selectedIndex].value;
var INGROUPcolorOVERRIDEFORM = document.getElementById('INGROUPcolorOVERRIDE');
INGROUPcolorOVERRIDE = INGROUPcolorOVERRIDEFORM[INGROUPcolorOVERRIDEFORM.selectedIndex].value;
var report_display_typeFORM = document.getElementById('report_display_type');
@@ -1742,7 +1805,7 @@ function update_variables(task_option,task_choice,force_reload)
// force a reload if the phone is changed
if ( (temp_monitor_phone != monitor_phone) || (force_reload=='YES') )
{
reload_url = PHP_SELF + "?RR=" + RR + "&DB=" + DB + "" + groupQS + usergroupQS + ingroupQS + "&adastats=" + adastats + "&SIPmonitorLINK=" + SIPmonitorLINK + "&IAXmonitorLINK=" + IAXmonitorLINK + "&usergroup=" + usergroup + "&UGdisplay=" + UGdisplay + "&UidORname=" + UidORname + "&orderby=" + orderby + "&SERVdisplay=" + SERVdisplay + "&CALLSdisplay=" + CALLSdisplay + "&PHONEdisplay=" + PHONEdisplay + "&CUSTPHONEdisplay=" + CUSTPHONEdisplay + "&with_inbound=" + with_inbound + "&monitor_active=" + monitor_active + "&monitor_phone=" + temp_monitor_phone + "&ALLINGROUPstats=" + ALLINGROUPstats + "&DROPINGROUPstats=" + DROPINGROUPstats + "&NOLEADSalert=" + NOLEADSalert + "&CARRIERstats=" + CARRIERstats + "&PRESETstats=" + PRESETstats + "&AGENTtimeSTATS=" + AGENTtimeSTATS + "&INGROUPcolorOVERRIDE=" + INGROUPcolorOVERRIDE + "&droppedOFtotal=" + droppedOFtotal + "&report_display_type=" + report_display_type + "";
reload_url = PHP_SELF + "?RR=" + RR + "&DB=" + DB + "" + groupQS + usergroupQS + ingroupQS + "&adastats=" + adastats + "&SIPmonitorLINK=" + SIPmonitorLINK + "&IAXmonitorLINK=" + IAXmonitorLINK + "&usergroup=" + usergroup + "&UGdisplay=" + UGdisplay + "&UidORname=" + UidORname + "&orderby=" + orderby + "&SERVdisplay=" + SERVdisplay + "&CALLSdisplay=" + CALLSdisplay + "&PHONEdisplay=" + PHONEdisplay + "&CUSTPHONEdisplay=" + CUSTPHONEdisplay + "&with_inbound=" + with_inbound + "&monitor_active=" + monitor_active + "&monitor_phone=" + temp_monitor_phone + "&ALLINGROUPstats=" + ALLINGROUPstats + "&DROPINGROUPstats=" + DROPINGROUPstats + "&NOLEADSalert=" + NOLEADSalert + "&CARRIERstats=" + CARRIERstats + "&PRESETstats=" + PRESETstats + "&AGENTtimeSTATS=" + AGENTtimeSTATS + "&parkSTATS=" + parkSTATS + "&SLAinSTATS=" + SLAinSTATS + "&INGROUPcolorOVERRIDE=" + INGROUPcolorOVERRIDE + "&droppedOFtotal=" + droppedOFtotal + "&report_display_type=" + report_display_type + "";
// alert('|' + temp_monitor_phone + '|' + monitor_phone + '|\n' + reload_url);
window.location.href = reload_url;
@@ -1878,76 +1941,93 @@ $campaign_allow_inbound = $row[0];
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>"._QXZ("$report_name").": $group</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
if (preg_match("/LIMITED/",$report_display_type))
{
$short_header=1;
$no_header=1;
require("admin_header.php");
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET NAME=REALTIMEform ID=REALTIMEform>\n";
echo "<INPUT TYPE=HIDDEN NAME=cursorX ID=cursorX>\n";
echo "<INPUT TYPE=HIDDEN NAME=cursorY ID=cursorY>\n";
echo "<span style=\"position:absolute;left:160px;z-index:20;\" id=campaign_select_list_link></span>\n";
echo "<span style=\"position:absolute;left:0px;z-index:21;\" id=campaign_select_list></span>\n";
echo "<span style=\"position:absolute;left:" . $webphone_left . "px;top:" . $webphone_top . "px;z-index:18;\" id=webphone_content></span>\n";
echo "<span style=\"position:absolute;left:10px;top:120px;z-index:14;\" id=agent_ingroup_display></span>\n";
echo "<a href=\"#\" onclick=\"update_variables('form_submit','','YES')\"><font class='top_settings_val'>"._QXZ("RELOAD NOW")."</font></a>";
}
else
{
$short_header=1;
require("admin_header.php");
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET NAME=REALTIMEform ID=REALTIMEform>\n";
echo "<INPUT TYPE=HIDDEN NAME=cursorX ID=cursorX>\n";
echo "<INPUT TYPE=HIDDEN NAME=cursorY ID=cursorY>\n";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET NAME=REALTIMEform ID=REALTIMEform>\n";
echo "<INPUT TYPE=HIDDEN NAME=cursorX ID=cursorX>\n";
echo "<INPUT TYPE=HIDDEN NAME=cursorY ID=cursorY>\n";
#echo "<INPUT TYPE=HIDDEN NAME=RR ID=RR VALUE=\"$RR\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=DB ID=DB VALUE=\"$DB\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=adastats ID=adastats VALUE=\"$adastats\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=SIPmonitorLINK ID=SIPmonitorLINK VALUE=\"$SIPmonitorLINK\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=IAXmonitorLINK ID=IAXmonitorLINK VALUE=\"$IAXmonitorLINK\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=usergroup ID=usergroup VALUE=\"$usergroup\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=UGdisplay ID=UGdisplay VALUE=\"$UGdisplay\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=UidORname ID=UidORname VALUE=\"$UidORname\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=orderby ID=orderby VALUE=\"$orderby\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=SERVdisplay ID=SERVdisplay VALUE=\"$SERVdisplay\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=CALLSdisplay ID=CALLSdisplay VALUE=\"$CALLSdisplay\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=PHONEdisplay ID=PHONEdisplay VALUE=\"$PHONEdisplay\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=CUSTPHONEdisplay ID=CUSTPHONEdisplay VALUE=\"$CUSTPHONEdisplay\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=DROPINGROUPstats ID=DROPINGROUPstats VALUE=\"$DROPINGROUPstats\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=ALLINGROUPstats ID=ALLINGROUPstats VALUE=\"$ALLINGROUPstats\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=CARRIERstats ID=CARRIERstats VALUE=\"$CARRIERstats\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=PRESETstats ID=PRESETstats VALUE=\"$PRESETstats\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=AGENTtimeSTATS ID=AGENTtimeSTATS VALUE=\"$AGENTtimeSTATS\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=RR ID=RR VALUE=\"$RR\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=DB ID=DB VALUE=\"$DB\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=adastats ID=adastats VALUE=\"$adastats\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=SIPmonitorLINK ID=SIPmonitorLINK VALUE=\"$SIPmonitorLINK\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=IAXmonitorLINK ID=IAXmonitorLINK VALUE=\"$IAXmonitorLINK\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=usergroup ID=usergroup VALUE=\"$usergroup\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=UGdisplay ID=UGdisplay VALUE=\"$UGdisplay\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=UidORname ID=UidORname VALUE=\"$UidORname\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=orderby ID=orderby VALUE=\"$orderby\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=SERVdisplay ID=SERVdisplay VALUE=\"$SERVdisplay\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=CALLSdisplay ID=CALLSdisplay VALUE=\"$CALLSdisplay\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=PHONEdisplay ID=PHONEdisplay VALUE=\"$PHONEdisplay\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=CUSTPHONEdisplay ID=CUSTPHONEdisplay VALUE=\"$CUSTPHONEdisplay\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=DROPINGROUPstats ID=DROPINGROUPstats VALUE=\"$DROPINGROUPstats\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=ALLINGROUPstats ID=ALLINGROUPstats VALUE=\"$ALLINGROUPstats\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=CARRIERstats ID=CARRIERstats VALUE=\"$CARRIERstats\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=PRESETstats ID=PRESETstats VALUE=\"$PRESETstats\">\n";
#echo "<INPUT TYPE=HIDDEN NAME=AGENTtimeSTATS ID=AGENTtimeSTATS VALUE=\"$AGENTtimeSTATS\">\n";
echo "<font class='top_head_key'>"._QXZ("$report_name")." &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; \n";
echo "<span style=\"position:absolute;left:160px;z-index:20;\" id=campaign_select_list_link>\n";
echo "<TABLE WIDTH=250 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#D9E6FE\"><TR><TD ALIGN=CENTER>\n";
echo "<a href=\"#\" onclick=\"showDiv('campaign_select_list');\"><font class='top_head_key'>"._QXZ("Choose Report Display Options")."</a>";
echo "</TD></TR></TABLE>\n";
echo "</span>\n";
echo "<span style=\"position:absolute;left:0px;z-index:21;\" id=campaign_select_list>\n";
echo "<TABLE WIDTH=0 HEIGHT=0 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#D9E6FE\"><TR><TD ALIGN=CENTER>\n";
echo "";
echo "</TD></TR></TABLE>\n";
echo "</span>\n";
echo "<span style=\"position:absolute;left:" . $webphone_left . "px;top:" . $webphone_top . "px;z-index:18;\" id=webphone_content>\n";
echo "<TABLE WIDTH=" . $webphone_bufw . " CELLPADDING=" . $webphone_pad . " CELLSPACING=0 BGCOLOR=\"white\"><TR><TD ALIGN=LEFT>\n";
echo "$webphone_content\n$webphone_clpos\n";
echo "</TD></TR></TABLE>\n";
echo "</span>\n";
echo "<span style=\"position:absolute;left:10px;top:120px;z-index:14;\" id=agent_ingroup_display>\n";
echo " &nbsp; ";
echo "</span>\n";
echo "<a href=\"#\" onclick=\"update_variables('form_submit','','YES')\"><font class='top_settings_val'>"._QXZ("RELOAD NOW")."</font></a>";
if ($LOGuser_level > 7)
{
if (preg_match('/ALL\-ACTIVE/i',$group_string))
{echo " &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=10\"><font class='top_settings_val'>"._QXZ("MODIFY")."</font></a> | \n";}
else
{echo " &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=34&campaign_id=$group\"><font class='top_settings_val'>"._QXZ("MODIFY")."</font></a> | \n";}
echo "<font class='top_head_key'>"._QXZ("$report_name")." &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; \n";
echo "<span style=\"position:absolute;left:160px;z-index:20;\" id=campaign_select_list_link>\n";
echo "<TABLE WIDTH=250 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#D9E6FE\"><TR><TD ALIGN=CENTER>\n";
echo "<a href=\"#\" onclick=\"showDiv('campaign_select_list');\"><font class='top_head_key'>"._QXZ("Choose Report Display Options")."</a>";
echo "</TD></TR></TABLE>\n";
echo "</span>\n";
echo "<span style=\"position:absolute;left:0px;z-index:21;\" id=campaign_select_list>\n";
echo "<TABLE WIDTH=0 HEIGHT=0 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#D9E6FE\"><TR><TD ALIGN=CENTER>\n";
echo "";
echo "</TD></TR></TABLE>\n";
echo "</span>\n";
echo "<span style=\"position:absolute;left:" . $webphone_left . "px;top:" . $webphone_top . "px;z-index:18;\" id=webphone_content>\n";
echo "<TABLE WIDTH=" . $webphone_bufw . " CELLPADDING=" . $webphone_pad . " CELLSPACING=0 BGCOLOR=\"white\"><TR><TD ALIGN=LEFT>\n";
echo "$webphone_content\n$webphone_clpos\n";
echo "</TD></TR></TABLE>\n";
echo "</span>\n";
echo "<span style=\"position:absolute;left:10px;top:120px;z-index:14;\" id=agent_ingroup_display>\n";
echo " &nbsp; ";
echo "</span>\n";
echo "<a href=\"#\" onclick=\"update_variables('form_submit','','YES')\"><font class='top_settings_val'>"._QXZ("RELOAD NOW")."</font></a>";
if ($LOGuser_level > 7)
{
if (preg_match('/ALL\-ACTIVE/i',$group_string))
{echo " &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=10\"><font class='top_settings_val'>"._QXZ("MODIFY")."</font></a> | \n";}
else
{echo " &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=34&campaign_id=$group\"><font class='top_settings_val'>"._QXZ("MODIFY")."</font></a> | \n";}
}
if ($SUMMARYauth > 0)
{echo "<a href=\"./AST_timeonVDADallSUMMARY.php?RR=$RR&DB=$DB&adastats=$adastats\"><font class='top_settings_val'>"._QXZ("SUMMARY")."</font></a> \n";}
if ($RS_logoutLINK > 0)
{echo " | <a href=\"./admin.php?force_logout=1\"><font class='top_settings_val'>"._QXZ("LOGOUT")."</font></a> \n";}
echo "</FONT>\n";
}
if ($SUMMARYauth > 0)
{echo "<a href=\"./AST_timeonVDADallSUMMARY.php?RR=$RR&DB=$DB&adastats=$adastats\"><font class='top_settings_val'>"._QXZ("SUMMARY")."</font></a> \n";}
if ($RS_logoutLINK > 0)
{echo " | <a href=\"./admin.php?force_logout=1\"><font class='top_settings_val'>"._QXZ("LOGOUT")."</font></a> \n";}
echo "</FONT>\n";
echo " &nbsp; &nbsp; &nbsp; <font class='top_settings_val'>"._QXZ("refresh").": <span id=refresh_countdown name=refresh_countdown></span></font>\n\n";
if (!preg_match("/WALL/",$report_display_type))
if (!preg_match("/WALL|LIMITED/",$report_display_type))
{
if ($is_webphone == 'Y')
{echo " &nbsp; &nbsp; &nbsp; <span id=webphone_visibility name=webphone_visibility><a href=\"#\" onclick=\"ShowWebphone('show');\"><font class='top_settings_val'>"._QXZ("webphone")." +</font></a></span>\n\n";}