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Added ALT dial link and beginning of comments to scheduled callbacks list in agent interface

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Added CONNECT-PAUSEALL validation to cleanup script

git-svn-id: svn://192.168.202.10@1638 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-04-14 06:08:54 +00:00
parent 1fa69abf14
commit 22b1806838
3 changed files with 96 additions and 17 deletions
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bin/AST_cleanup_agent_log.pl
+59
View File
@@ -30,6 +30,7 @@
# 110124-1134 - Small query fix for large queue_log tables
# 110224-1916 - Added compatibility with QM phone environment logging
# 110310-2259 - Added check for PAUSEREASON if no COMPLETE record
# 110414-0200 - Added queue_log CONNECT and PAUSEALL/UNPAUSEALL validation and fixing
#
# constants
@@ -699,6 +700,64 @@ if ($enable_queuemetrics_logging > 0)
$h++;
}
@time_id=@MT;
@agent=@MT;
##############################################################
##### grab all queue_log entries with a verb of CONNECT to validate
$stmtB = "SELECT time_id,agent FROM queue_log where verb IN('CONNECT') $QM_SQL_time_H order by time_id;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$A_connect_records=$sthB->rows;
if ($DB) {print "CONNECT Records: $A_connect_records|$stmtB|\n\n";}
$h=0;
while ($A_connect_records > $h)
{
@aryB = $sthB->fetchrow_array;
$time_id[$h] = $aryB[0];
$agent[$h] = $aryB[1];
$h++;
}
$sthB->finish();
$h=0;
while ($A_connect_records > $h)
{
$samecount=0;
##### find the next queue_log record after the PAUSEREASON record
$stmtB = "SELECT count(*) FROM queue_log where agent='$agent[$h]' and time_id='$time_id[$h]' and verb IN('PAUSEALL','UNPAUSEALL');";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$PAU_records=$sthB->rows;
if ($PAU_records > 0)
{
@aryB = $sthB->fetchrow_array;
$samecount = $aryB[0];
}
$sthB->finish();
if ($samecount >= 2)
{
$NEXTtime = ($time_id[$h] + 1);
if ($DB) {print "CONNECT-PAUSE SAME TIME: $h|$time_id[$h]|$agent[$h]|$NEXTtime|$samecount|\n";}
##### update the CONNECT and UNPAUSEALL records in the queue_log to one second after the PAUSEALL
$stmtB = "UPDATE queue_log SET time_id='$NEXTtime' where agent='$agent[$h]' and time_id='$time_id[$h]' and verb IN('CONNECT','UNPAUSEALL') limit 2;";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
}
if ($DB) {print " CONNECT-PAUSE records updated: $Baffected_rows|$stmtB|\n";}
$event_string = "CONNECT-PAUSE SAME TIME: $h|$time_id[$h]|$agent[$h]|$NEXTtime|$samecount|$Baffected_rows|$stmtB";
&event_logger;
}
$h++;
}
if ($qm_live_call_check > 0)
{
exit;
www/agc/vdc_db_query.php
+10 -2
View File
@@ -281,10 +281,11 @@
# 110310-0546 - Added ability to set a pause code at the same time of a pause
# 110310-1628 - removed callslogview, extended lead info function to be used instead
# 110317-0222 - Logging bug fixes
# 110413-1245 - Added ALT dialing from scheduled callback list
#
$version = '2.4-186';
$build = '110317-0222';
$version = '2.4-187';
$build = '110413-1245';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=413;
$one_mysql_log=0;
@@ -2075,6 +2076,13 @@ if ($ACTION == 'manDiaLnextCaLL')
if (strlen($agent_dialed_type) < 3)
{$agent_dialed_type = 'MAIN';}
}
if ( (strlen($callback_id)>0) and (strlen($lead_id)>0) )
{
if ($agent_dialed_type=='ALT')
{$agent_dialed_number = $alt_phone;}
if ($agent_dialed_type=='ADDR3')
{$agent_dialed_number = $address3;}
}
##### check if system is set to generate logfile for transfers
$stmt="SELECT enable_agc_xfer_log FROM system_settings;";
www/agc/vicidial.php
+27 -15
View File
@@ -343,10 +343,11 @@
# 110310-0331 - Added auto-pause/resume functions in auto-dial mode for pre-call work
# 110310-1627 - Changed most browser alerts to HTML alerts, other bug fixes
# 110322-0923 - Allowed hiding of gender pulldown
# 110413-1244 - Added ALT dialing from scheduled callback list, and other formatting changes
#
$version = '2.4-320c';
$build = '110322-0923';
$version = '2.4-321c';
$build = '110413-1244';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=72;
$one_mysql_log=0;
@@ -5281,7 +5282,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var CB_calls = all_CBs_array[0];
var loop_ct=0;
var conv_start=0;
var CB_HTML = "<table width=\"<?php echo $HCwidth ?>px\"><tr bgcolor=\"<?php echo $SCRIPT_COLOR ?>\"><td><font class=\"log_title\">#</font></td><td align=\"center\"><font class=\"log_title\"> CALLBACK DATE/TIME</font></td><td align=\"center\"><font class=\"log_title\">NUMBER</font></td><td align=\"center\"><font class=\"log_title\">NAME</font></td><td align=\"center\"><font class=\"log_title\"> STATUS</font></td><td align=\"center\"><font class=\"log_title\">CAMPAIGN</font></td><td align=\"center\"><font class=\"log_title\">LAST CALL DATE/TIME</font></td><td align=\"center\"><font class=\"log_title\"> DIAL</font></td></tr>"
var CB_HTML = "<table width=\"<?php echo $HCwidth ?>px\"><tr bgcolor=\"<?php echo $SCRIPT_COLOR ?>\"><td><font class=\"log_title\">#</font></td><td align=\"center\"><font class=\"log_title\"> CALLBACK DATE/TIME</font></td><td align=\"center\"><font class=\"log_title\">NUMBER</font></td><td align=\"center\"><font class=\"log_title\">INFO</font></td><td align=\"center\"><font class=\"log_title\">NAME</font></td><td align=\"center\"><font class=\"log_title\"> STATUS</font></td><td align=\"center\"><font class=\"log_title\">CAMPAIGN</font></td><td align=\"center\"><font class=\"log_title\">LAST CALL DATE/TIME</font></td><td align=\"center\"><font class=\"log_title\"> DIAL</font></td><td align=\"center\"><font class=\"log_title\"> ALT</font></td></tr>"
while (loop_ct < CB_calls)
{
loop_ct++;
@@ -5301,7 +5302,13 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var CB_lastcall_time = call_array[7];
var CB_callback_time = call_array[8];
var CB_comments = call_array[9];
CB_HTML = CB_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_callback_time + "</td><td align=\"right\"><font class=\"log_text\">" + CB_phone + " - <a href=\"#\" onclick=\"VieWLeaDInfO('" + CB_lead_id + "','" + CB_id + "');return false;\">INFO</a></font></td><td align=\"right\"><font class=\"log_text\">" + CB_name + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_status + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_campaign + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_lastcall_time + "&nbsp;</font></td><td align=\"right\"><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "');return false;\">DIAL</a>&nbsp;</font></td></tr>";
var CB_comments_ten = CB_comments;
if (CB_comments_ten.length > 10)
{
CB_comments_ten = CB_comments_ten.substr(0,10);
CB_comments_ten = CB_comments_ten + '...';
}
CB_HTML = CB_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_callback_time + "</td><td align=\"right\"><font class=\"log_text\">" + CB_phone + "</td><td align=\"right\"><font class=\"log_text\">" + CB_comments_ten + " - <a href=\"#\" onclick=\"VieWLeaDInfO('" + CB_lead_id + "','" + CB_id + "');return false;\">INFO</a></font></td><td align=\"right\"><font class=\"log_text\">" + CB_name + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_status + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_campaign + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_lastcall_time + "&nbsp;</font></td><td align=\"right\"><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "','MAIN');return false;\">DIAL</a>&nbsp;</font></td><td align=\"right\"><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "','ALT');return false;\">ALT</a>&nbsp;</font></td></tr>";
}
CB_HTML = CB_HTML + "</table>";
document.getElementById("CallBacKsLisT").innerHTML = CB_HTML;
@@ -5364,7 +5371,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
// ################################################################################
// Open up a callback customer record as manual dial preview mode
function new_callback_call(taskCBid,taskLEADid)
function new_callback_call(taskCBid,taskLEADid,taskCBalt)
{
// alt_phone_dialing=1;
LastCallbackViewed=1;
@@ -5378,7 +5385,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
document.vicidial_form.LeadPreview.checked=true;
// document.vicidial_form.DiaLAltPhonE.checked=true;
hideDiv('CallBacKsLisTBox');
ManualDialNext(taskCBid,taskLEADid,'','','','0');
ManualDialNext(taskCBid,taskLEADid,'','','','0','',taskCBalt);
}
@@ -6029,15 +6036,25 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
document.getElementById("DiaLControl").innerHTML = "<img src=\"./images/vdc_LB_dialnextnumber_OFF.gif\" border=\"0\" alt=\"Dial Next Number\" />";
}
var manual_dial_only_type_flag = '';
if ( (mdtype == 'ALT') || (mdtype == 'ADDR3') )
{
agent_dialed_type = mdtype;
agent_dialed_number = mdnPhonENumbeR;
if (mdtype == 'ALT')
{manual_dial_only_type_flag = 'ALTPhonE';}
if (mdtype == 'ADDR3')
{manual_dial_only_type_flag = 'AddresS3';}
}
if (document.vicidial_form.LeadPreview.checked==true)
{
reselect_preview_dial = 1;
in_lead_preview_state = 1;
var man_preview = 'YES';
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly()\"><font class=\"preview_text\"> DIAL LEAD</font></a> or <a href=\"#\" onclick=\"ManualDialSkip()\"><font class=\"preview_text\">SKIP LEAD</font></a>";
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "')\"><font class=\"preview_text\"> DIAL LEAD</font></a> or <a href=\"#\" onclick=\"ManualDialSkip()\"><font class=\"preview_text\">SKIP LEAD</font></a>";
if (manual_preview_dial=='PREVIEW_ONLY')
{
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly()\"><font class=\"preview_text\"> DIAL LEAD</font></a>";
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "')\"><font class=\"preview_text\"> DIAL LEAD</font></a>";
}
}
else
@@ -6047,11 +6064,6 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var man_status = "Waiting for Ring...";
}
if ( (mdtype == 'ALT') || (mdtype == 'ADDR3') )
{
agent_dialed_type = mdtype;
agent_dialed_number = mdnPhonENumbeR;
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
@@ -6092,8 +6104,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var MDnextResponse = null;
// alert(manDiaLnext_query);
// alert(xmlhttp.responseText);
// alert(manDiaLnext_query);
// alert(xmlhttp.responseText);
MDnextResponse = xmlhttp.responseText;
var MDnextResponse_array=MDnextResponse.split("\n");