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update to agent-3way-press-1-calls doc

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git-svn-id: svn://192.168.202.10@3796 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2024-01-11 03:53:16 +00:00
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docs/AGENT_3WAY_PRESS-1_CALLS.txt
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Agent 3-way Press-1 Calls DOC Started: 2023-11-13 Updated: 2024-01-08
Agent 3-way Press-1 Calls DOC Started: 2023-11-13 Updated: 2024-01-10
This document will go over how to set up Agent Screen 3-way calls with outside
@@ -54,6 +54,18 @@ Yes, the 'vicidial_3way_press_log' database table has a "call_channel" field tha
Are there any timeouts on these outside-user phone calls?
Yes, there is a built-in timeout at 100 seconds from initiation of the 3way call by the VICIdial agent if none of the external-users have connected by then. After 100 seconds, the initial 3way from the customer/agent session will be hung up and any remaining outside-user calls will be marked as "Timeout". This 100 seconds allows for up to 80 seconds of ring-time and 20 seconds of waiting after Answer to allow pressing 1.
How do you change the audio prompt that the outside-users hear asking them to press-1?
You can actually change the prompts to the outside-users to anything in the Audio Store that you want since it's just dialplan configuration. If you go to the "Admin -> System Settings" screen, look at the "Custom Dialplan Entry" field. There are several segments of dialplan here, but the one you will want to edit looks like the dialplan enries below. The three "Background(..." entries in the segment below are the prompts that the outside-user will hear when they pick up the phone, you can change these to a single "Background(..." entry with only one audio file, or you can use multiple entries if you want. Once you are done making changes, be sure to set the "Reload Dialplan On Servers" option on the same page to '1', and then submit your changes. The changes should go into effect within 1 minute.
SYSTEM SETTINGS DIALPLAN ENTRIES, PUT AT THE BOTTOM OF THE ENTRY!!! :