several small bug fixes
added better carryover of campaign script and preset settings into in-group when those in-group settings are blank Added to IVR and CLOSER reports git-svn-id: svn://192.168.202.10@998 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -1079,7 +1079,7 @@ if ($agent_search_method =~ /^SO|^LO/)
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my $LOCKaffected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02037'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging;
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$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and server_ip='$VARserver_ip' and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
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$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and lead_id<1 and server_ip='$VARserver_ip' and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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@@ -1098,33 +1098,33 @@ if ($agent_search_method =~ /^SO|^LO/)
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if ($sthArows > 0)
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{
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$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid',comments='INBOUND' where user='$VDADuser';";
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my $affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02039'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$found_agents=$affected_rows;
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$Faffected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02039'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging;
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$found_agents=$Faffected_rows;
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}
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else
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{
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$affected_rows=0;
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$Faffected_rows=0;
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}
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$stmtA = "UNLOCK TABLES;";
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my $LOCKaffected_rows = $dbhA->do($stmtA);
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$LOCKaffected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02040'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging;
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}
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else
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{
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$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid',comments='INBOUND' where status IN('CLOSER','READY') and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
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my $affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02041'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$found_agents=$affected_rows;
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$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid',comments='INBOUND' where status IN('CLOSER','READY') and lead_id<1 and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
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$Faffected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02041'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging;
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$found_agents=$Faffected_rows;
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}
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if ($AGILOG) {$agi_string = "-- VDAD get agent: |$affected_rows|$channel_group|$stmtA|"; &agi_output;}
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if ($AGILOG) {$agi_string = "-- VDAD get agent: |$Faffected_rows|$channel_group|$stmtA|"; &agi_output;}
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if ($found_agents > 0)
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{
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if ($aco_sub<1)
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{
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$cbc=0;
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$stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
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$stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status IN('QUEUE','INCALL') and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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@@ -1394,8 +1394,7 @@ if ($agent_search_method =~ /^LO|^LB/)
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my $LOCKaffected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02057'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging;
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$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and lead_id<1 and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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@@ -1412,17 +1411,18 @@ if ($agent_search_method =~ /^LO|^LB/)
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$VDADserver_ip = "$aryA[3]";
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}
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$sthA->finish();
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if ($AGILOG) {$agi_string = "$VDADuser|$stmtA|"; &agi_output;}
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if ($sthArows > 0)
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{
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$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND' where user='$VDADuser';";
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my $affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02059'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$found_agents=$affected_rows;
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$Faffected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02059'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging;
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$found_agents=$Faffected_rows;
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}
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else
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{
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$affected_rows=0;
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$Faffected_rows=0;
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}
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$stmtA = "UNLOCK TABLES;";
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@@ -1431,35 +1431,36 @@ if ($agent_search_method =~ /^LO|^LB/)
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}
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else
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{
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$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND' where status IN('CLOSER','READY') and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
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my $affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02061'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$found_agents=$affected_rows;
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND' where status IN('CLOSER','READY') and lead_id<1 and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
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$Faffected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02061'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging;
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$found_agents=$Faffected_rows;
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if ($AGILOG) {$agi_string = "$Faffected_rows|$stmtA|"; &agi_output;}
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}
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if ($AGILOG) {$agi_string = "-- VDAD get agent: |$DROP_TIME|$drop_timer|$affected_rows|$found_agents|update of vla table: $channel_group|\n|$stmtA|"; &agi_output;}
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if ($AGILOG) {$agi_string = "-- VDAD get agent: |$DROP_TIME|$drop_timer|$Faffected_rows|$found_agents|update of vla table: $channel_group|\n|$stmtA|"; &agi_output;}
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if ($found_agents > 0)
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{
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if ($aco_sub<1)
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{
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$cbc=0;
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$stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$stmtA = "SELECT conf_exten,user,extension,server_ip,last_call_time FROM vicidial_live_agents where status IN('QUEUE','INCALL') and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='02062'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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$rec_countCUSTDATA=0;
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while ($sthArows > $cbc)
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VDADconf_exten = "$aryA[0]";
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$VDADuser = "$aryA[1]";
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$VDADextension = "$aryA[2]";
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$VDADserver_ip = "$aryA[3]";
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$VDADlast_call_time="$aryA[4]";
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$cbc++;
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}
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$sthA->finish();
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if ($AGILOG) {$agi_string = "$VDADuser|$VDADlast_call_time|$stmtA|"; &agi_output;}
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}
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$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';";
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$affected_rows = $dbhA->do($stmtA);
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@@ -929,7 +929,7 @@ if ($agent_search_method =~ /^SO|^LO/)
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$sthA->finish();
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if ($rec_countWAIT < $concurrent_transfers)
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{
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$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid',comments='AUTO' where status = 'READY' and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
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$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid',comments='AUTO' where status = 'READY' and lead_id<1 and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
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$affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='01035'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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@@ -1104,7 +1104,7 @@ else {$concurrent_transfers = $DBconcurrent_transfers;}
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$sthA->finish();
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if ($rec_countWAITrem < $concurrent_transfers)
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{
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$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid',comments='AUTO' where status = 'READY' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
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$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid',comments='AUTO' where status = 'READY' and lead_id<1 and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
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$affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='01042'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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@@ -170,10 +170,11 @@
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# 81104-0134 - Added mysql error logging capability
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# 81104-1617 - Added multi-retry for some vicidial_live_agents table MySQL queries
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# 81106-0410 - Added force_timeclock_login option to LoginCampaigns function
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# 81107-0424 - Added carryover of script and presets for in-group calls from campaign settings
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#
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$version = '2.0.5-88';
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$build = '81106-0410';
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$version = '2.0.5-89';
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$build = '81107-0424';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=180;
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$one_mysql_log=0;
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@@ -2555,6 +2556,27 @@ if ($ACTION == 'VDADcheckINCOMING')
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$VDCL_ingroup_recording_override = $row[11];
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$VDCL_ingroup_rec_filename = $row[12];
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$stmt = "select campaign_script,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number from vicidial_campaigns where campaign_id='$campaign';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00181',$user,$server_ip,$session_name,$one_mysql_log);}
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$VDIG_cidOR_ct = mysql_num_rows($rslt);
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if ($VDIG_cidOR_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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if ( ( (ereg('NONE',$VDCL_ingroup_script)) and (strlen($VDCL_ingroup_script) < 5) ) or (strlen($VDCL_ingroup_script) < 1) )
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{$VDCL_ingroup_script = $row[0];}
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if (strlen($VDCL_xferconf_a_dtmf) < 1)
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{$VDCL_xferconf_a_dtmf = $row[1];}
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if (strlen($VDCL_xferconf_a_number) < 1)
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{$VDCL_xferconf_a_number = $row[2];}
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if (strlen($VDCL_xferconf_b_dtmf) < 1)
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{$VDCL_xferconf_b_dtmf = $row[3];}
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if (strlen($VDCL_xferconf_b_number) < 1)
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{$VDCL_xferconf_b_number = $row[4];}
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}
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### update the comments in vicidial_live_agents record
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$stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';";
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if ($DB) {echo "$stmt\n";}
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@@ -2915,7 +2937,7 @@ if ($ACTION == 'updateDISPO')
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else
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{
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### update the comments in vicidial_live_agents record
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$stmt = "UPDATE vicidial_live_agents set lead_id='',external_hangup=0,external_status='' where user='$user' and server_ip='$server_ip';";
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$stmt = "UPDATE vicidial_live_agents set lead_id=0,external_hangup=0,external_status='' where user='$user' and server_ip='$server_ip';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00141',$user,$server_ip,$session_name,$one_mysql_log);}
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@@ -3020,6 +3042,8 @@ if ($ACTION == 'updateDISPO')
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if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
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{
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$comments = eregi_replace("'",'',$comments);
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$comments = eregi_replace("\\",' ',$comments);
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$comments = eregi_replace(';','',$comments);
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$stmt="INSERT INTO vicidial_callbacks (lead_id,list_id,campaign_id,status,entry_time,callback_time,user,recipient,comments,user_group) values('$lead_id','$list_id','$campaign','ACTIVE','$NOW_TIME','$CallBackDatETimE','$user','$recipient','$comments','$user_group');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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@@ -329,6 +329,13 @@ else
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$average_call_seconds = sprintf("%10s", $average_call_seconds);
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}
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$ANSWEREDcalls = sprintf("%10s", $rowy[0]);
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if ( ($ANSWEREDcalls < 1) or ($TOTALcalls < 1) )
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{$ANSWEREDpercent = '0';}
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else
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{
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$ANSWEREDpercent = (($ANSWEREDcalls / $TOTALcalls) * 100);
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$ANSWEREDpercent = round($ANSWEREDpercent, 0);
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}
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if ( ($rowy[0] < 1) or ($ANSWEREDcalls < 1) )
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{$average_answer_seconds = ' 0';}
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else
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@@ -341,7 +348,7 @@ else
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echo "Total calls taken in to this In-Group: $TOTALcalls\n";
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echo "Average Call Length for all Calls: $average_call_seconds seconds\n";
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echo "Answered Calls: $ANSWEREDcalls\n";
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echo "Answered Calls: $ANSWEREDcalls $ANSWEREDpercent%\n";
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echo "Average queue time for Answered Calls: $average_answer_seconds seconds\n";
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echo "Calls taken into the IVR for this In-Group: $IVRcalls\n";
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@@ -372,8 +379,15 @@ else
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$average_hold_seconds = round($average_hold_seconds, 0);
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$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
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}
|
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if ( ($ANSWEREDcalls < 1) or ($DROPcalls < 1) )
|
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{$DROP_ANSWEREDpercent = '0';}
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else
|
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{
|
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$DROP_ANSWEREDpercent = (($DROPcalls / $ANSWEREDcalls) * 100);
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$DROP_ANSWEREDpercent = round($DROP_ANSWEREDpercent, 0);
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}
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echo "Total DROP Calls: $DROPcalls $DROPpercent%\n";
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echo "Total DROP Calls: $DROPcalls $DROPpercent% drop/answered: $DROP_ANSWEREDpercent%\n";
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echo "Average hold time for DROP Calls: $average_hold_seconds seconds\n";
|
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|
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@@ -520,69 +534,6 @@ echo "+-------------------------------------------------------------------------
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|
||||
|
||||
|
||||
##############################
|
||||
######### CALL ANSWERED TIME BREAKDOWN IN SECONDS
|
||||
|
||||
$BDansweredCALLS = 0;
|
||||
|
||||
echo "\n";
|
||||
echo "---------- CALL ANSWERED TIME BREAKDOWN IN SECONDS\n";
|
||||
echo "+-------------------------------------------------------------------------------------------+------------+\n";
|
||||
echo "| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
|
||||
echo "+-------------------------------------------------------------------------------------------+------------+\n";
|
||||
|
||||
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE') group by queue_seconds;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$reasons_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $reasons_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$BDansweredCALLS = ($BDansweredCALLS + $row[0]);
|
||||
|
||||
if ($row[1] == 0) {$ad_0 = ($ad_0 + $row[0]);}
|
||||
if ( ($row[1] > 0) and ($row{1} <= 5) ) {$ad_5 = ($ad_5 + $row[0]);}
|
||||
if ( ($row[1] > 5) and ($row{1} <= 10) ) {$ad10 = ($ad10 + $row[0]);}
|
||||
if ( ($row[1] > 10) and ($row{1} <= 15) ) {$ad15 = ($ad15 + $row[0]);}
|
||||
if ( ($row[1] > 15) and ($row{1} <= 20) ) {$ad20 = ($ad20 + $row[0]);}
|
||||
if ( ($row[1] > 20) and ($row{1} <= 25) ) {$ad25 = ($ad25 + $row[0]);}
|
||||
if ( ($row[1] > 25) and ($row{1} <= 30) ) {$ad30 = ($ad30 + $row[0]);}
|
||||
if ( ($row[1] > 30) and ($row{1} <= 35) ) {$ad35 = ($ad35 + $row[0]);}
|
||||
if ( ($row[1] > 35) and ($row{1} <= 40) ) {$ad40 = ($ad40 + $row[0]);}
|
||||
if ( ($row[1] > 40) and ($row{1} <= 45) ) {$ad45 = ($ad45 + $row[0]);}
|
||||
if ( ($row[1] > 45) and ($row{1} <= 50) ) {$ad50 = ($ad50 + $row[0]);}
|
||||
if ( ($row[1] > 50) and ($row{1} <= 55) ) {$ad55 = ($ad55 + $row[0]);}
|
||||
if ( ($row[1] > 55) and ($row{1} <= 60) ) {$ad60 = ($ad60 + $row[0]);}
|
||||
if ( ($row[1] > 60) and ($row{1} <= 90) ) {$ad90 = ($ad90 + $row[0]);}
|
||||
if ($row[1] > 90) {$ad99 = ($ad99 + $row[0]);}
|
||||
$i++;
|
||||
}
|
||||
|
||||
$ad_0 = sprintf("%5s", $ad_0);
|
||||
$ad_5 = sprintf("%5s", $ad_5);
|
||||
$ad10 = sprintf("%5s", $ad10);
|
||||
$ad15 = sprintf("%5s", $ad15);
|
||||
$ad20 = sprintf("%5s", $ad20);
|
||||
$ad25 = sprintf("%5s", $ad25);
|
||||
$ad30 = sprintf("%5s", $ad30);
|
||||
$ad35 = sprintf("%5s", $ad35);
|
||||
$ad40 = sprintf("%5s", $ad40);
|
||||
$ad45 = sprintf("%5s", $ad45);
|
||||
$ad50 = sprintf("%5s", $ad50);
|
||||
$ad55 = sprintf("%5s", $ad55);
|
||||
$ad60 = sprintf("%5s", $ad60);
|
||||
$ad90 = sprintf("%5s", $ad90);
|
||||
$ad99 = sprintf("%5s", $ad99);
|
||||
|
||||
$BDansweredCALLS = sprintf("%10s", $BDansweredCALLS);
|
||||
|
||||
$answeredTOTALs = "$ad_0 $ad_5 $ad10 $ad15 $ad20 $ad25 $ad30 $ad35 $ad40 $ad45 $ad50 $ad55 $ad60 $ad90 $ad99 | $BDansweredCALLS |";
|
||||
echo "| $answeredTOTALs\n";
|
||||
echo "+-------------------------------------------------------------------------------------------+------------+\n";
|
||||
|
||||
|
||||
##############################
|
||||
######### CALL DROP TIME BREAKDOWN IN SECONDS
|
||||
|
||||
@@ -647,6 +598,214 @@ echo "+-------------------------------------------------------------------------
|
||||
|
||||
|
||||
|
||||
##############################
|
||||
######### CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
|
||||
|
||||
$BDansweredCALLS = 0;
|
||||
|
||||
echo "\n";
|
||||
echo " CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS\n";
|
||||
echo " +-------------------------------------------------------------------------------------------+------------+\n";
|
||||
echo " | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
|
||||
echo "----------+-------------------------------------------------------------------------------------------+------------+\n";
|
||||
|
||||
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE') group by queue_seconds;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$reasons_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $reasons_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$BDansweredCALLS = ($BDansweredCALLS + $row[0]);
|
||||
|
||||
### Get interval totals
|
||||
if ($row[1] == 0) {$ad_0 = ($ad_0 + $row[0]);}
|
||||
if ( ($row[1] > 0) and ($row{1} <= 5) ) {$ad_5 = ($ad_5 + $row[0]);}
|
||||
if ( ($row[1] > 5) and ($row{1} <= 10) ) {$ad10 = ($ad10 + $row[0]);}
|
||||
if ( ($row[1] > 10) and ($row{1} <= 15) ) {$ad15 = ($ad15 + $row[0]);}
|
||||
if ( ($row[1] > 15) and ($row{1} <= 20) ) {$ad20 = ($ad20 + $row[0]);}
|
||||
if ( ($row[1] > 20) and ($row{1} <= 25) ) {$ad25 = ($ad25 + $row[0]);}
|
||||
if ( ($row[1] > 25) and ($row{1} <= 30) ) {$ad30 = ($ad30 + $row[0]);}
|
||||
if ( ($row[1] > 30) and ($row{1} <= 35) ) {$ad35 = ($ad35 + $row[0]);}
|
||||
if ( ($row[1] > 35) and ($row{1} <= 40) ) {$ad40 = ($ad40 + $row[0]);}
|
||||
if ( ($row[1] > 40) and ($row{1} <= 45) ) {$ad45 = ($ad45 + $row[0]);}
|
||||
if ( ($row[1] > 45) and ($row{1} <= 50) ) {$ad50 = ($ad50 + $row[0]);}
|
||||
if ( ($row[1] > 50) and ($row{1} <= 55) ) {$ad55 = ($ad55 + $row[0]);}
|
||||
if ( ($row[1] > 55) and ($row{1} <= 60) ) {$ad60 = ($ad60 + $row[0]);}
|
||||
if ( ($row[1] > 60) and ($row{1} <= 90) ) {$ad90 = ($ad90 + $row[0]);}
|
||||
if ($row[1] > 90) {$ad99 = ($ad99 + $row[0]);}
|
||||
$i++;
|
||||
}
|
||||
|
||||
### Calculate cumulative totals
|
||||
$Cad_0 =$ad_0;
|
||||
$Cad_5 =($Cad_0 + $ad_5);
|
||||
$Cad10 =($Cad_5 + $ad10);
|
||||
$Cad15 =($Cad10 + $ad15);
|
||||
$Cad20 =($Cad15 + $ad20);
|
||||
$Cad25 =($Cad20 + $ad25);
|
||||
$Cad30 =($Cad25 + $ad30);
|
||||
$Cad35 =($Cad30 + $ad35);
|
||||
$Cad40 =($Cad35 + $ad40);
|
||||
$Cad45 =($Cad40 + $ad45);
|
||||
$Cad50 =($Cad45 + $ad50);
|
||||
$Cad55 =($Cad50 + $ad55);
|
||||
$Cad60 =($Cad55 + $ad60);
|
||||
$Cad90 =($Cad60 + $ad90);
|
||||
$Cad99 =($Cad90 + $ad99);
|
||||
|
||||
### Calculate interval percentages
|
||||
$pad_0=0; $pad_5=0; $pad10=0; $pad15=0; $pad20=0; $pad25=0; $pad30=0; $pad35=0; $pad40=0; $pad45=0; $pad50=0; $pad55=0; $pad60=0; $pad90=0; $pad99=0;
|
||||
$pCad_0=0; $pCad_5=0; $pCad10=0; $pCad15=0; $pCad20=0; $pCad25=0; $pCad30=0; $pCad35=0; $pCad40=0; $pCad45=0; $pCad50=0; $pCad55=0; $pCad60=0; $pCad90=0; $pCad99=0;
|
||||
if ( ($BDansweredCALLS > 0) and ($TOTALcalls > 0) )
|
||||
{
|
||||
if ($ad_0 > 0) {$pad_0 = (($ad_0 / $TOTALcalls) * 100); $pad_0 = round($pad_0, 0);}
|
||||
if ($ad_5 > 0) {$pad_5 = (($ad_5 / $TOTALcalls) * 100); $pad_5 = round($pad_5, 0);}
|
||||
if ($ad10 > 0) {$pad10 = (($ad10 / $TOTALcalls) * 100); $pad10 = round($pad10, 0);}
|
||||
if ($ad15 > 0) {$pad15 = (($ad15 / $TOTALcalls) * 100); $pad15 = round($pad15, 0);}
|
||||
if ($ad20 > 0) {$pad20 = (($ad20 / $TOTALcalls) * 100); $pad20 = round($pad20, 0);}
|
||||
if ($ad25 > 0) {$pad25 = (($ad25 / $TOTALcalls) * 100); $pad25 = round($pad25, 0);}
|
||||
if ($ad30 > 0) {$pad30 = (($ad30 / $TOTALcalls) * 100); $pad30 = round($pad30, 0);}
|
||||
if ($ad35 > 0) {$pad35 = (($ad35 / $TOTALcalls) * 100); $pad35 = round($pad35, 0);}
|
||||
if ($ad40 > 0) {$pad40 = (($ad40 / $TOTALcalls) * 100); $pad40 = round($pad40, 0);}
|
||||
if ($ad45 > 0) {$pad45 = (($ad45 / $TOTALcalls) * 100); $pad45 = round($pad45, 0);}
|
||||
if ($ad50 > 0) {$pad50 = (($ad50 / $TOTALcalls) * 100); $pad50 = round($pad50, 0);}
|
||||
if ($ad55 > 0) {$pad55 = (($ad55 / $TOTALcalls) * 100); $pad55 = round($pad55, 0);}
|
||||
if ($ad60 > 0) {$pad60 = (($ad60 / $TOTALcalls) * 100); $pad60 = round($pad60, 0);}
|
||||
if ($ad90 > 0) {$pad90 = (($ad90 / $TOTALcalls) * 100); $pad90 = round($pad90, 0);}
|
||||
if ($ad99 > 0) {$pad99 = (($ad99 / $TOTALcalls) * 100); $pad99 = round($pad99, 0);}
|
||||
|
||||
if ($Cad_0 > 0) {$pCad_0 = (($Cad_0 / $TOTALcalls) * 100); $pCad_0 = round($pCad_0, 0);}
|
||||
if ($Cad_5 > 0) {$pCad_5 = (($Cad_5 / $TOTALcalls) * 100); $pCad_5 = round($pCad_5, 0);}
|
||||
if ($Cad10 > 0) {$pCad10 = (($Cad10 / $TOTALcalls) * 100); $pCad10 = round($pCad10, 0);}
|
||||
if ($Cad15 > 0) {$pCad15 = (($Cad15 / $TOTALcalls) * 100); $pCad15 = round($pCad15, 0);}
|
||||
if ($Cad20 > 0) {$pCad20 = (($Cad20 / $TOTALcalls) * 100); $pCad20 = round($pCad20, 0);}
|
||||
if ($Cad25 > 0) {$pCad25 = (($Cad25 / $TOTALcalls) * 100); $pCad25 = round($pCad25, 0);}
|
||||
if ($Cad30 > 0) {$pCad30 = (($Cad30 / $TOTALcalls) * 100); $pCad30 = round($pCad30, 0);}
|
||||
if ($Cad35 > 0) {$pCad35 = (($Cad35 / $TOTALcalls) * 100); $pCad35 = round($pCad35, 0);}
|
||||
if ($Cad40 > 0) {$pCad40 = (($Cad40 / $TOTALcalls) * 100); $pCad40 = round($pCad40, 0);}
|
||||
if ($Cad45 > 0) {$pCad45 = (($Cad45 / $TOTALcalls) * 100); $pCad45 = round($pCad45, 0);}
|
||||
if ($Cad50 > 0) {$pCad50 = (($Cad50 / $TOTALcalls) * 100); $pCad50 = round($pCad50, 0);}
|
||||
if ($Cad55 > 0) {$pCad55 = (($Cad55 / $TOTALcalls) * 100); $pCad55 = round($pCad55, 0);}
|
||||
if ($Cad60 > 0) {$pCad60 = (($Cad60 / $TOTALcalls) * 100); $pCad60 = round($pCad60, 0);}
|
||||
if ($Cad90 > 0) {$pCad90 = (($Cad90 / $TOTALcalls) * 100); $pCad90 = round($pCad90, 0);}
|
||||
if ($Cad99 > 0) {$pCad99 = (($Cad99 / $TOTALcalls) * 100); $pCad99 = round($pCad99, 0);}
|
||||
|
||||
if ($Cad_0 > 0) {$ApCad_0 = (($Cad_0 / $BDansweredCALLS) * 100); $ApCad_0 = round($ApCad_0, 0);}
|
||||
if ($Cad_5 > 0) {$ApCad_5 = (($Cad_5 / $BDansweredCALLS) * 100); $ApCad_5 = round($ApCad_5, 0);}
|
||||
if ($Cad10 > 0) {$ApCad10 = (($Cad10 / $BDansweredCALLS) * 100); $ApCad10 = round($ApCad10, 0);}
|
||||
if ($Cad15 > 0) {$ApCad15 = (($Cad15 / $BDansweredCALLS) * 100); $ApCad15 = round($ApCad15, 0);}
|
||||
if ($Cad20 > 0) {$ApCad20 = (($Cad20 / $BDansweredCALLS) * 100); $ApCad20 = round($ApCad20, 0);}
|
||||
if ($Cad25 > 0) {$ApCad25 = (($Cad25 / $BDansweredCALLS) * 100); $ApCad25 = round($ApCad25, 0);}
|
||||
if ($Cad30 > 0) {$ApCad30 = (($Cad30 / $BDansweredCALLS) * 100); $ApCad30 = round($ApCad30, 0);}
|
||||
if ($Cad35 > 0) {$ApCad35 = (($Cad35 / $BDansweredCALLS) * 100); $ApCad35 = round($ApCad35, 0);}
|
||||
if ($Cad40 > 0) {$ApCad40 = (($Cad40 / $BDansweredCALLS) * 100); $ApCad40 = round($ApCad40, 0);}
|
||||
if ($Cad45 > 0) {$ApCad45 = (($Cad45 / $BDansweredCALLS) * 100); $ApCad45 = round($ApCad45, 0);}
|
||||
if ($Cad50 > 0) {$ApCad50 = (($Cad50 / $BDansweredCALLS) * 100); $ApCad50 = round($ApCad50, 0);}
|
||||
if ($Cad55 > 0) {$ApCad55 = (($Cad55 / $BDansweredCALLS) * 100); $ApCad55 = round($ApCad55, 0);}
|
||||
if ($Cad60 > 0) {$ApCad60 = (($Cad60 / $BDansweredCALLS) * 100); $ApCad60 = round($ApCad60, 0);}
|
||||
if ($Cad90 > 0) {$ApCad90 = (($Cad90 / $BDansweredCALLS) * 100); $ApCad90 = round($ApCad90, 0);}
|
||||
if ($Cad99 > 0) {$ApCad99 = (($Cad99 / $BDansweredCALLS) * 100); $ApCad99 = round($ApCad99, 0);}
|
||||
}
|
||||
|
||||
### Format variables
|
||||
$ad_0 = sprintf("%5s", $ad_0);
|
||||
$ad_5 = sprintf("%5s", $ad_5);
|
||||
$ad10 = sprintf("%5s", $ad10);
|
||||
$ad15 = sprintf("%5s", $ad15);
|
||||
$ad20 = sprintf("%5s", $ad20);
|
||||
$ad25 = sprintf("%5s", $ad25);
|
||||
$ad30 = sprintf("%5s", $ad30);
|
||||
$ad35 = sprintf("%5s", $ad35);
|
||||
$ad40 = sprintf("%5s", $ad40);
|
||||
$ad45 = sprintf("%5s", $ad45);
|
||||
$ad50 = sprintf("%5s", $ad50);
|
||||
$ad55 = sprintf("%5s", $ad55);
|
||||
$ad60 = sprintf("%5s", $ad60);
|
||||
$ad90 = sprintf("%5s", $ad90);
|
||||
$ad99 = sprintf("%5s", $ad99);
|
||||
$Cad_0 = sprintf("%5s", $Cad_0);
|
||||
$Cad_5 = sprintf("%5s", $Cad_5);
|
||||
$Cad10 = sprintf("%5s", $Cad10);
|
||||
$Cad15 = sprintf("%5s", $Cad15);
|
||||
$Cad20 = sprintf("%5s", $Cad20);
|
||||
$Cad25 = sprintf("%5s", $Cad25);
|
||||
$Cad30 = sprintf("%5s", $Cad30);
|
||||
$Cad35 = sprintf("%5s", $Cad35);
|
||||
$Cad40 = sprintf("%5s", $Cad40);
|
||||
$Cad45 = sprintf("%5s", $Cad45);
|
||||
$Cad50 = sprintf("%5s", $Cad50);
|
||||
$Cad55 = sprintf("%5s", $Cad55);
|
||||
$Cad60 = sprintf("%5s", $Cad60);
|
||||
$Cad90 = sprintf("%5s", $Cad90);
|
||||
$Cad99 = sprintf("%5s", $Cad99);
|
||||
$pad_0 = sprintf("%4s", $pad_0) . '%';
|
||||
$pad_5 = sprintf("%4s", $pad_5) . '%';
|
||||
$pad10 = sprintf("%4s", $pad10) . '%';
|
||||
$pad15 = sprintf("%4s", $pad15) . '%';
|
||||
$pad20 = sprintf("%4s", $pad20) . '%';
|
||||
$pad25 = sprintf("%4s", $pad25) . '%';
|
||||
$pad30 = sprintf("%4s", $pad30) . '%';
|
||||
$pad35 = sprintf("%4s", $pad35) . '%';
|
||||
$pad40 = sprintf("%4s", $pad40) . '%';
|
||||
$pad45 = sprintf("%4s", $pad45) . '%';
|
||||
$pad50 = sprintf("%4s", $pad50) . '%';
|
||||
$pad55 = sprintf("%4s", $pad55) . '%';
|
||||
$pad60 = sprintf("%4s", $pad60) . '%';
|
||||
$pad90 = sprintf("%4s", $pad90) . '%';
|
||||
$pad99 = sprintf("%4s", $pad99) . '%';
|
||||
$pCad_0 = sprintf("%4s", $pCad_0) . '%';
|
||||
$pCad_5 = sprintf("%4s", $pCad_5) . '%';
|
||||
$pCad10 = sprintf("%4s", $pCad10) . '%';
|
||||
$pCad15 = sprintf("%4s", $pCad15) . '%';
|
||||
$pCad20 = sprintf("%4s", $pCad20) . '%';
|
||||
$pCad25 = sprintf("%4s", $pCad25) . '%';
|
||||
$pCad30 = sprintf("%4s", $pCad30) . '%';
|
||||
$pCad35 = sprintf("%4s", $pCad35) . '%';
|
||||
$pCad40 = sprintf("%4s", $pCad40) . '%';
|
||||
$pCad45 = sprintf("%4s", $pCad45) . '%';
|
||||
$pCad50 = sprintf("%4s", $pCad50) . '%';
|
||||
$pCad55 = sprintf("%4s", $pCad55) . '%';
|
||||
$pCad60 = sprintf("%4s", $pCad60) . '%';
|
||||
$pCad90 = sprintf("%4s", $pCad90) . '%';
|
||||
$pCad99 = sprintf("%4s", $pCad99) . '%';
|
||||
$ApCad_0 = sprintf("%4s", $ApCad_0) . '%';
|
||||
$ApCad_5 = sprintf("%4s", $ApCad_5) . '%';
|
||||
$ApCad10 = sprintf("%4s", $ApCad10) . '%';
|
||||
$ApCad15 = sprintf("%4s", $ApCad15) . '%';
|
||||
$ApCad20 = sprintf("%4s", $ApCad20) . '%';
|
||||
$ApCad25 = sprintf("%4s", $ApCad25) . '%';
|
||||
$ApCad30 = sprintf("%4s", $ApCad30) . '%';
|
||||
$ApCad35 = sprintf("%4s", $ApCad35) . '%';
|
||||
$ApCad40 = sprintf("%4s", $ApCad40) . '%';
|
||||
$ApCad45 = sprintf("%4s", $ApCad45) . '%';
|
||||
$ApCad50 = sprintf("%4s", $ApCad50) . '%';
|
||||
$ApCad55 = sprintf("%4s", $ApCad55) . '%';
|
||||
$ApCad60 = sprintf("%4s", $ApCad60) . '%';
|
||||
$ApCad90 = sprintf("%4s", $ApCad90) . '%';
|
||||
$ApCad99 = sprintf("%4s", $ApCad99) . '%';
|
||||
|
||||
$BDansweredCALLS = sprintf("%10s", $BDansweredCALLS);
|
||||
|
||||
### Format and output
|
||||
$answeredTOTALs = "$ad_0 $ad_5 $ad10 $ad15 $ad20 $ad25 $ad30 $ad35 $ad40 $ad45 $ad50 $ad55 $ad60 $ad90 $ad99 | $BDansweredCALLS |";
|
||||
$answeredCUMULATIVE = "$Cad_0 $Cad_5 $Cad10 $Cad15 $Cad20 $Cad25 $Cad30 $Cad35 $Cad40 $Cad45 $Cad50 $Cad55 $Cad60 $Cad90 $Cad99 | $BDansweredCALLS |";
|
||||
$answeredINT_PERCENT = "$pad_0 $pad_5 $pad10 $pad15 $pad20 $pad25 $pad30 $pad35 $pad40 $pad45 $pad50 $pad55 $pad60 $pad90 $pad99 | |";
|
||||
$answeredCUM_PERCENT = "$pCad_0 $pCad_5 $pCad10 $pCad15 $pCad20 $pCad25 $pCad30 $pCad35 $pCad40 $pCad45 $pCad50 $pCad55 $pCad60 $pCad90 $pCad99 | |";
|
||||
$answeredCUM_ANS_PERCENT = "$ApCad_0 $ApCad_5 $ApCad10 $ApCad15 $ApCad20 $ApCad25 $ApCad30 $ApCad35 $ApCad40 $ApCad45 $ApCad50 $ApCad55 $ApCad60 $ApCad90 $ApCad99 | |";
|
||||
echo "INTERVAL | $answeredTOTALs\n";
|
||||
echo "INT % | $answeredINT_PERCENT\n";
|
||||
echo "CUMULATIVE| $answeredCUMULATIVE\n";
|
||||
echo "CUM % | $answeredCUM_PERCENT\n";
|
||||
echo "CUM ANS % | $answeredCUM_ANS_PERCENT\n";
|
||||
echo "----------+-------------------------------------------------------------------------------------------+------------+\n";
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
##############################
|
||||
######### CALL HANGUP REASON STATS
|
||||
|
||||
|
||||
+75
-656
@@ -6,6 +6,7 @@
|
||||
# CHANGES
|
||||
#
|
||||
# 81026-2026 - First build
|
||||
# 81107-0341 - Added time range and option and 15-minute increment graph
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -69,8 +70,8 @@ $NOW_DATE = date("Y-m-d");
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
$STARTtime = date("U");
|
||||
if (!isset($group)) {$group = '';}
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
if (!isset($end_date)) {$end_date = $NOW_DATE;}
|
||||
if (!isset($query_date)) {$query_date = "$NOW_DATE 00:00:00";}
|
||||
if (!isset($end_date)) {$end_date = "$NOW_DATE 23:23:59";}
|
||||
|
||||
$stmt="select group_id from vicidial_inbound_groups;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
@@ -136,6 +137,41 @@ while ($i < $statcats_to_print)
|
||||
</STYLE>
|
||||
|
||||
<?
|
||||
if ($shift == 'RANGE')
|
||||
{
|
||||
$query_date_BEGIN = "$query_date";
|
||||
$query_date_END = "$end_date";
|
||||
}
|
||||
else
|
||||
{
|
||||
$EXquery_date = explode(' ',$query_date);
|
||||
$query_date = "$EXquery_date[0]";
|
||||
$EXend_date = explode(' ',$end_date);
|
||||
$end_date = "$EXend_date[0]";
|
||||
|
||||
if ($shift == 'AM')
|
||||
{
|
||||
$time_BEGIN=$AM_shift_BEGIN;
|
||||
$time_END=$AM_shift_END;
|
||||
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
|
||||
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
|
||||
}
|
||||
if ($shift == 'PM')
|
||||
{
|
||||
$time_BEGIN=$PM_shift_BEGIN;
|
||||
$time_END=$PM_shift_END;
|
||||
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
|
||||
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
|
||||
}
|
||||
if ($shift == 'ALL')
|
||||
{
|
||||
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
||||
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
||||
}
|
||||
$query_date_BEGIN = "$query_date $time_BEGIN";
|
||||
$query_date_END = "$end_date $time_END";
|
||||
}
|
||||
|
||||
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||
echo "<TITLE>VICIDIAL: IVR Stats</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
|
||||
if ($DB > 0)
|
||||
@@ -151,8 +187,8 @@ echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
|
||||
echo "<TABLE BORDER=0><TR><TD VALIGN=TOP>\n";
|
||||
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
||||
echo "Date Range:<BR>\n";
|
||||
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
|
||||
echo " to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">\n";
|
||||
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date_BEGIN\">\n";
|
||||
echo " to <INPUT TYPE=TEXT NAME=end_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date_END\">\n";
|
||||
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
|
||||
echo "Inbound Groups: \n";
|
||||
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
|
||||
@@ -192,6 +228,7 @@ echo "<option value=\"\">--</option>\n";
|
||||
echo "<option value=\"AM\">AM</option>\n";
|
||||
echo "<option value=\"PM\">PM</option>\n";
|
||||
echo "<option value=\"ALL\">ALL</option>\n";
|
||||
echo "<option value=\"RANGE\">RANGE</option>\n";
|
||||
echo "</SELECT>\n";
|
||||
echo " <INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||
echo "</TD></TR></TABLE>\n";
|
||||
@@ -208,28 +245,6 @@ echo "PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
|
||||
|
||||
else
|
||||
{
|
||||
if ($shift == 'AM')
|
||||
{
|
||||
$time_BEGIN=$AM_shift_BEGIN;
|
||||
$time_END=$AM_shift_END;
|
||||
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
|
||||
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
|
||||
}
|
||||
if ($shift == 'PM')
|
||||
{
|
||||
$time_BEGIN=$PM_shift_BEGIN;
|
||||
$time_END=$PM_shift_END;
|
||||
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
|
||||
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
|
||||
}
|
||||
if ($shift == 'ALL')
|
||||
{
|
||||
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
||||
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
||||
}
|
||||
$query_date_BEGIN = "$query_date $time_BEGIN";
|
||||
$query_date_END = "$end_date $time_END";
|
||||
|
||||
|
||||
|
||||
echo "VICIDIAL: IVR Stats: $group_string $NOW_TIME\n";
|
||||
@@ -264,9 +279,11 @@ $p=0;
|
||||
$r=-1;
|
||||
while ($p < $logs_to_print)
|
||||
{
|
||||
if ($DB > 0) {echo "$p|$uniqueid[$p]|$comment_b[$p]";}
|
||||
if ($last_uniqueid === "$uniqueid[$p]")
|
||||
{
|
||||
$unique_calls[$r] .= "----------$comment_b[$p]";
|
||||
if ($DB > 0) {echo " $r|$unique_calls[$r]\n";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -274,21 +291,24 @@ while ($p < $logs_to_print)
|
||||
$unique_calls[$r] = $comment_b[$p];
|
||||
$FLOWuniqueid[$r] = "$uniqueid[$p]";
|
||||
$last_uniqueid = "$uniqueid[$p]";
|
||||
if ($DB > 0) {echo " $r|$unique_calls[$r]\n";}
|
||||
}
|
||||
$p++;
|
||||
}
|
||||
|
||||
### sort call flows for counting
|
||||
$RAWunique_calls = $unique_calls;
|
||||
sort($unique_calls);
|
||||
if ($logs_to_print > 0)
|
||||
{sort($unique_calls);}
|
||||
|
||||
|
||||
### count each unique call flow
|
||||
$last_Suniqueid='';
|
||||
$p=-1;
|
||||
$s=0;
|
||||
while ($s < $r)
|
||||
while ($s <= $r)
|
||||
{
|
||||
if ($DB > 0) {echo "$s|$unique_calls[$s]\n";}
|
||||
if ($last_Suniqueid === "$unique_calls[$s]")
|
||||
{
|
||||
$STunique_calls_count[$p]++;
|
||||
@@ -305,22 +325,29 @@ while ($s < $r)
|
||||
|
||||
|
||||
### put call flows and counts together for sorting again
|
||||
$TOTALcalls=0;
|
||||
$s=0;
|
||||
while ($s < $p)
|
||||
while ($s <= $p)
|
||||
{
|
||||
$TOTALcalls = ($TOTALcalls + $STunique_calls_count[$s]);
|
||||
$STunique_calls_count[$s] = sprintf("%07s", $STunique_calls_count[$s]);
|
||||
$FLOWunique_calls[$s] = "$STunique_calls_count[$s]__________$STunique_calls[$s]";
|
||||
$s++;
|
||||
}
|
||||
|
||||
#### PRINT TOTAL CALLS INTO THIS IVR
|
||||
echo "\nCalls taken into this IVR: $TOTALcalls\n\n";
|
||||
|
||||
|
||||
### sort call flows for counting
|
||||
rsort($FLOWunique_calls);
|
||||
if ($p > 0)
|
||||
{rsort($FLOWunique_calls);}
|
||||
|
||||
|
||||
### put call flows and counts together for sorting again
|
||||
$RUC_ct = count($RAWunique_calls);
|
||||
$s=0;
|
||||
while ($s < $p)
|
||||
while ($s <= $p)
|
||||
{
|
||||
$FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
|
||||
$FLOWsummary[0] = ($FLOWsummary[0] + 0);
|
||||
@@ -346,7 +373,7 @@ echo "+--------+--------+--------+--------+\n";
|
||||
echo "| IVR | QUEUE | QDROP | QDROP% | CALL PATH\n";
|
||||
echo "+--------+--------+--------+--------+------------\n";
|
||||
|
||||
while ($s < $p)
|
||||
while ($s <= $p)
|
||||
{
|
||||
$vcl_statuses = $MT;
|
||||
$FLOWdrop[$s]=0;
|
||||
@@ -391,7 +418,6 @@ while ($s < $p)
|
||||
|
||||
echo "+--------+--------+--------+--------+\n";
|
||||
|
||||
exit;
|
||||
|
||||
|
||||
|
||||
@@ -405,573 +431,6 @@ exit;
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
if ($group_ct > 1)
|
||||
{
|
||||
echo "\n";
|
||||
echo "---------- MULTI-GROUP BREAKDOWN:\n";
|
||||
echo "+----------------------+---------+---------+---------+---------+\n";
|
||||
echo "| IN-GROUP | CALLS | DROPS | DROP % | IVR |\n";
|
||||
echo "+----------------------+---------+---------+---------+---------+\n";
|
||||
|
||||
$i=0;
|
||||
while($i < $group_ct)
|
||||
{
|
||||
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='$group[$i]' and comment_b='START';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rowx=mysql_fetch_row($rslt);
|
||||
|
||||
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]' and status IN('DROP','XDROP') and (length_in_sec <= 9999 or length_in_sec is null);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rowy=mysql_fetch_row($rslt);
|
||||
|
||||
$groupDISPLAY = sprintf("%20s", $group[$i]);
|
||||
$gTOTALcalls = sprintf("%7s", $row[0]);
|
||||
$gIVRcalls = sprintf("%7s", $rowx[0]);
|
||||
$gDROPcalls = sprintf("%7s", $rowy[0]);
|
||||
if ( ($gDROPcalls < 1) or ($gTOTALcalls < 1) )
|
||||
{$gDROPpercent = '0';}
|
||||
else
|
||||
{
|
||||
$gDROPpercent = (($gDROPcalls / $gTOTALcalls) * 100);
|
||||
$gDROPpercent = round($gDROPpercent, 2);
|
||||
}
|
||||
$gDROPpercent = sprintf("%6s", $gDROPpercent);
|
||||
|
||||
echo "| $groupDISPLAY | $gTOTALcalls | $gDROPcalls | $gDROPpercent% | $gIVRcalls |\n";
|
||||
$i++;
|
||||
}
|
||||
|
||||
echo "+----------------------+---------+---------+---------+---------+\n";
|
||||
|
||||
}
|
||||
|
||||
|
||||
echo "\n";
|
||||
echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
|
||||
echo "---------- TOTALS\n";
|
||||
|
||||
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) and comment_b='START';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rowx=mysql_fetch_row($rslt);
|
||||
|
||||
$TOTALcalls = sprintf("%10s", $row[0]);
|
||||
$IVRcalls = sprintf("%10s", $rowx[0]);
|
||||
$TOTALsec = $row[1];
|
||||
if ( ($row[0] < 1) or ($TOTALsec < 1) )
|
||||
{$average_call_seconds = ' 0';}
|
||||
else
|
||||
{
|
||||
$average_call_seconds = ($TOTALsec / $row[0]);
|
||||
$average_call_seconds = round($average_call_seconds, 0);
|
||||
$average_call_seconds = sprintf("%10s", $average_call_seconds);
|
||||
}
|
||||
|
||||
echo "Total calls taken in to this In-Group: $TOTALcalls\n";
|
||||
echo "Average Call Length for all Calls: $average_call_seconds seconds\n";
|
||||
echo "Calls taken into the IVR for this In-Group: $IVRcalls\n";
|
||||
|
||||
echo "\n";
|
||||
echo "---------- DROPS\n";
|
||||
|
||||
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and (length_in_sec <= 9999 or length_in_sec is null);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$DROPcalls = sprintf("%10s", $row[0]);
|
||||
if ( ($DROPcalls < 1) or ($TOTALcalls < 1) )
|
||||
{$DROPpercent = '0';}
|
||||
else
|
||||
{
|
||||
$DROPpercent = (($DROPcalls / $TOTALcalls) * 100);
|
||||
$DROPpercent = round($DROPpercent, 0);
|
||||
}
|
||||
|
||||
if ( ($row[0] < 1) or ($row[1] < 1) )
|
||||
{
|
||||
$average_hold_seconds = ' 0';
|
||||
}
|
||||
else
|
||||
{
|
||||
$average_hold_seconds = ($row[1] / $row[0]);
|
||||
$average_hold_seconds = round($average_hold_seconds, 0);
|
||||
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
|
||||
}
|
||||
|
||||
echo "Total DROP Calls: $DROPcalls $DROPpercent%\n";
|
||||
echo "Average hold time for DROP Calls: $average_hold_seconds seconds\n";
|
||||
|
||||
|
||||
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
|
||||
$q=0;
|
||||
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$statuses_to_print = mysql_num_rows($rslt);
|
||||
$p=0;
|
||||
while ($p < $statuses_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$status[$q] = $row[0];
|
||||
$status_name[$q] = $row[1];
|
||||
$human_answered[$q] = $row[2];
|
||||
$category[$q] = $row[3];
|
||||
$statname_list["$status[$q]"] = "$status_name[$q]";
|
||||
$statcat_list["$status[$q]"] = "$category[$q]";
|
||||
$q++;
|
||||
$p++;
|
||||
}
|
||||
$stmt = "SELECT status,status_name,human_answered,category from vicidial_campaign_statuses;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$statuses_to_print = mysql_num_rows($rslt);
|
||||
$p=0;
|
||||
while ($p < $statuses_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$status[$q] = $row[0];
|
||||
$status_name[$q] = $row[1];
|
||||
$human_answered[$q] = $row[2];
|
||||
$category[$q] = $row[3];
|
||||
$statname_list["$status[$q]"] = "$status_name[$q]";
|
||||
$statcat_list["$status[$q]"] = "$category[$q]";
|
||||
$q++;
|
||||
$p++;
|
||||
}
|
||||
|
||||
##############################
|
||||
######### CALL QUEUE STATS
|
||||
echo "\n";
|
||||
echo "---------- QUEUE STATS\n";
|
||||
|
||||
$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and (queue_seconds > 0);";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$QUEUEcalls = sprintf("%10s", $row[0]);
|
||||
if ( ($QUEUEcalls < 1) or ($TOTALcalls < 1) )
|
||||
{$QUEUEpercent = '0';}
|
||||
else
|
||||
{
|
||||
$QUEUEpercent = (($QUEUEcalls / $TOTALcalls) * 100);
|
||||
$QUEUEpercent = round($QUEUEpercent, 0);
|
||||
}
|
||||
|
||||
if ( ($row[0] < 1) or ($row[1] < 1) )
|
||||
{$average_queue_seconds = ' 0';}
|
||||
else
|
||||
{
|
||||
$average_queue_seconds = ($row[1] / $row[0]);
|
||||
$average_queue_seconds = round($average_queue_seconds, 2);
|
||||
$average_queue_seconds = sprintf("%10.2f", $average_queue_seconds);
|
||||
}
|
||||
|
||||
if ( ($TOTALcalls < 1) or ($row[1] < 1) )
|
||||
{$average_total_queue_seconds = ' 0';}
|
||||
else
|
||||
{
|
||||
$average_total_queue_seconds = ($row[1] / $TOTALcalls);
|
||||
$average_total_queue_seconds = round($average_total_queue_seconds, 2);
|
||||
$average_total_queue_seconds = sprintf("%10.2f", $average_total_queue_seconds);
|
||||
}
|
||||
|
||||
echo "Total Calls That entered Queue: $QUEUEcalls $QUEUEpercent%\n";
|
||||
echo "Average QUEUE Length for queue calls: $average_queue_seconds seconds\n";
|
||||
echo "Average QUEUE Length across all calls: $average_total_queue_seconds seconds\n";
|
||||
|
||||
|
||||
|
||||
##############################
|
||||
######### CALL HOLD TIME BREAKDONW IN SECONDS
|
||||
|
||||
$TOTALcalls = 0;
|
||||
|
||||
echo "\n";
|
||||
echo "---------- CALL HOLD TIME BREAKDOWN IN SECONDS\n";
|
||||
echo "+-------------------------------------------------------------------------------------------+------------+\n";
|
||||
echo "| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
|
||||
echo "+-------------------------------------------------------------------------------------------+------------+\n";
|
||||
|
||||
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by queue_seconds;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$reasons_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $reasons_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$TOTALcalls = ($TOTALcalls + $row[0]);
|
||||
|
||||
if ($row[1] == 0) {$hd_0 = ($hd_0 + $row[0]);}
|
||||
if ( ($row[1] > 0) and ($row{1} <= 5) ) {$hd_5 = ($hd_5 + $row[0]);}
|
||||
if ( ($row[1] > 5) and ($row{1} <= 10) ) {$hd10 = ($hd10 + $row[0]);}
|
||||
if ( ($row[1] > 10) and ($row{1} <= 15) ) {$hd15 = ($hd15 + $row[0]);}
|
||||
if ( ($row[1] > 15) and ($row{1} <= 20) ) {$hd20 = ($hd20 + $row[0]);}
|
||||
if ( ($row[1] > 20) and ($row{1} <= 25) ) {$hd25 = ($hd25 + $row[0]);}
|
||||
if ( ($row[1] > 25) and ($row{1} <= 30) ) {$hd30 = ($hd30 + $row[0]);}
|
||||
if ( ($row[1] > 30) and ($row{1} <= 35) ) {$hd35 = ($hd35 + $row[0]);}
|
||||
if ( ($row[1] > 35) and ($row{1} <= 40) ) {$hd40 = ($hd40 + $row[0]);}
|
||||
if ( ($row[1] > 40) and ($row{1} <= 45) ) {$hd45 = ($hd45 + $row[0]);}
|
||||
if ( ($row[1] > 45) and ($row{1} <= 50) ) {$hd50 = ($hd50 + $row[0]);}
|
||||
if ( ($row[1] > 50) and ($row{1} <= 55) ) {$hd55 = ($hd55 + $row[0]);}
|
||||
if ( ($row[1] > 55) and ($row{1} <= 60) ) {$hd60 = ($hd60 + $row[0]);}
|
||||
if ( ($row[1] > 60) and ($row{1} <= 90) ) {$hd90 = ($hd90 + $row[0]);}
|
||||
if ($row[1] > 90) {$hd99 = ($hd99 + $row[0]);}
|
||||
$i++;
|
||||
}
|
||||
|
||||
$hd_0 = sprintf("%5s", $hd_0);
|
||||
$hd_5 = sprintf("%5s", $hd_5);
|
||||
$hd10 = sprintf("%5s", $hd10);
|
||||
$hd15 = sprintf("%5s", $hd15);
|
||||
$hd20 = sprintf("%5s", $hd20);
|
||||
$hd25 = sprintf("%5s", $hd25);
|
||||
$hd30 = sprintf("%5s", $hd30);
|
||||
$hd35 = sprintf("%5s", $hd35);
|
||||
$hd40 = sprintf("%5s", $hd40);
|
||||
$hd45 = sprintf("%5s", $hd45);
|
||||
$hd50 = sprintf("%5s", $hd50);
|
||||
$hd55 = sprintf("%5s", $hd55);
|
||||
$hd60 = sprintf("%5s", $hd60);
|
||||
$hd90 = sprintf("%5s", $hd90);
|
||||
$hd99 = sprintf("%5s", $hd99);
|
||||
|
||||
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
||||
|
||||
echo "| $hd_0 $hd_5 $hd10 $hd15 $hd20 $hd25 $hd30 $hd35 $hd40 $hd45 $hd50 $hd55 $hd60 $hd90 $hd99 | $TOTALcalls |\n";
|
||||
echo "+-------------------------------------------------------------------------------------------+------------+\n";
|
||||
|
||||
|
||||
|
||||
##############################
|
||||
######### CALL HANGUP REASON STATS
|
||||
|
||||
$TOTALcalls = 0;
|
||||
|
||||
echo "\n";
|
||||
echo "---------- CALL HANGUP REASON STATS\n";
|
||||
echo "+----------------------+------------+\n";
|
||||
echo "| HANGUP REASON | CALLS |\n";
|
||||
echo "+----------------------+------------+\n";
|
||||
|
||||
$stmt="select count(*),term_reason from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by term_reason;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$reasons_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $reasons_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$TOTALcalls = ($TOTALcalls + $row[0]);
|
||||
|
||||
$REASONcount = sprintf("%10s", $row[0]);while(strlen($REASONcount)>10) {$REASONcount = substr("$REASONcount", 0, -1);}
|
||||
$reason = sprintf("%-20s", $row[1]);while(strlen($reason)>20) {$reason = substr("$reason", 0, -1);}
|
||||
# if (ereg("NONE",$reason)) {$reason = 'NO ANSWER ';}
|
||||
|
||||
echo "| $reason | $REASONcount |\n";
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
||||
|
||||
echo "+----------------------+------------+\n";
|
||||
echo "| TOTAL: | $TOTALcalls |\n";
|
||||
echo "+----------------------+------------+\n";
|
||||
|
||||
|
||||
|
||||
|
||||
##############################
|
||||
######### CALL STATUS STATS
|
||||
|
||||
$TOTALcalls = 0;
|
||||
|
||||
echo "\n";
|
||||
echo "---------- CALL STATUS STATS\n";
|
||||
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
|
||||
echo "| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|\n";
|
||||
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
|
||||
|
||||
|
||||
## get counts and time totals for all statuses in this campaign
|
||||
$stmt="select count(*),status,sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by status;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$statuses_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $statuses_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$STATUScount = $row[0];
|
||||
$RAWstatus = $row[1];
|
||||
$r=0; $foundstat=0;
|
||||
while ($r < $statcats_to_print)
|
||||
{
|
||||
if ( ($statcat_list[$RAWstatus] == "$vsc_id[$r]") and ($foundstat < 1) )
|
||||
{
|
||||
$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
|
||||
}
|
||||
$r++;
|
||||
}
|
||||
|
||||
$TOTALcalls = ($TOTALcalls + $row[0]);
|
||||
if ( ($STATUScount < 1) or ($TOTALsec < 1) )
|
||||
{$STATUSrate = 0;}
|
||||
else
|
||||
{$STATUSrate = ($STATUScount / ($TOTALsec / 3600) );}
|
||||
$STATUSrate = sprintf("%.2f", $STATUSrate);
|
||||
|
||||
$STATUShours_H = ($row[2] / 3600);
|
||||
$STATUShours_H_int = round($STATUShours_H, 2);
|
||||
$STATUShours_H_int = intval("$STATUShours_H_int");
|
||||
$STATUShours_M = ($STATUShours_H - $STATUShours_H_int);
|
||||
$STATUShours_M = ($STATUShours_M * 60);
|
||||
$STATUShours_M_int = round($STATUShours_M, 2);
|
||||
$STATUShours_M_int = intval("$STATUShours_M_int");
|
||||
$STATUShours_S = ($STATUShours_M - $STATUShours_M_int);
|
||||
$STATUShours_S = ($STATUShours_S * 60);
|
||||
$STATUShours_S = round($STATUShours_S, 0);
|
||||
if ($STATUShours_S < 10) {$STATUShours_S = "0$STATUShours_S";}
|
||||
if ($STATUShours_M_int < 10) {$STATUShours_M_int = "0$STATUShours_M_int";}
|
||||
$STATUShours = "$STATUShours_H_int:$STATUShours_M_int:$STATUShours_S";
|
||||
|
||||
$STATUSavg_H = (($row[2] / 3600) / $STATUScount);
|
||||
$STATUSavg_H_int = round($STATUSavg_H, 2);
|
||||
$STATUSavg_H_int = intval("$STATUSavg_H_int");
|
||||
$STATUSavg_M = ($STATUSavg_H - $STATUSavg_H_int);
|
||||
$STATUSavg_M = ($STATUSavg_M * 60);
|
||||
$STATUSavg_M_int = round($STATUSavg_M, 2);
|
||||
$STATUSavg_M_int = intval("$STATUSavg_M_int");
|
||||
$STATUSavg_S = ($STATUSavg_M - $STATUSavg_M_int);
|
||||
$STATUSavg_S = ($STATUSavg_S * 60);
|
||||
$STATUSavg_S = round($STATUSavg_S, 0);
|
||||
if ($STATUSavg_S < 10) {$STATUSavg_S = "0$STATUSavg_S";}
|
||||
if ($STATUSavg_M_int < 10) {$STATUSavg_M_int = "0$STATUSavg_M_int";}
|
||||
$STATUSavg = "$STATUSavg_H_int:$STATUSavg_M_int:$STATUSavg_S";
|
||||
|
||||
$STATUScount = sprintf("%10s", $row[0]);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
|
||||
$status = sprintf("%-6s", $row[1]);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
|
||||
$STATUShours = sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
|
||||
$STATUSavg = sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
|
||||
$STATUSrate = sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
|
||||
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
|
||||
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
|
||||
$statcat = sprintf("%-20s", $statcat_list[$RAWstatus]);
|
||||
while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
|
||||
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
|
||||
$statcat = sprintf("%-60s", $statcat_list[$RAWstatus]);
|
||||
while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}
|
||||
}
|
||||
|
||||
|
||||
echo "| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate |\n";
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
if ($TOTALcalls < 1)
|
||||
{
|
||||
$TOTALhours = '0:00:00';
|
||||
$TOTALavg = '0:00:00';
|
||||
$TOTALrate = '0.00';
|
||||
}
|
||||
else
|
||||
{
|
||||
if ( ($TOTALcalls < 1) or ($TOTALsec < 1) )
|
||||
{$TOTALrate = 0;}
|
||||
else
|
||||
{$TOTALrate = ($TOTALcalls / ($TOTALsec / 3600) );}
|
||||
$TOTALrate = sprintf("%.2f", $TOTALrate);
|
||||
|
||||
$TOTALhours_H = ($TOTALsec / 3600);
|
||||
$TOTALhours_H_int = round($TOTALhours_H, 2);
|
||||
$TOTALhours_H_int = intval("$TOTALhours_H_int");
|
||||
$TOTALhours_M = ($TOTALhours_H - $TOTALhours_H_int);
|
||||
$TOTALhours_M = ($TOTALhours_M * 60);
|
||||
$TOTALhours_M_int = round($TOTALhours_M, 2);
|
||||
$TOTALhours_M_int = intval("$TOTALhours_M_int");
|
||||
$TOTALhours_S = ($TOTALhours_M - $TOTALhours_M_int);
|
||||
$TOTALhours_S = ($TOTALhours_S * 60);
|
||||
$TOTALhours_S = round($TOTALhours_S, 0);
|
||||
if ($TOTALhours_S < 10) {$TOTALhours_S = "0$TOTALhours_S";}
|
||||
if ($TOTALhours_M_int < 10) {$TOTALhours_M_int = "0$TOTALhours_M_int";}
|
||||
$TOTALhours = "$TOTALhours_H_int:$TOTALhours_M_int:$TOTALhours_S";
|
||||
|
||||
$TOTALavg_H = (($TOTALsec / 3600) / $TOTALcalls);
|
||||
$TOTALavg_H_int = round($TOTALavg_H, 2);
|
||||
$TOTALavg_H_int = intval("$TOTALavg_H_int");
|
||||
$TOTALavg_M = ($TOTALavg_H - $TOTALavg_H_int);
|
||||
$TOTALavg_M = ($TOTALavg_M * 60);
|
||||
$TOTALavg_M_int = round($TOTALavg_M, 2);
|
||||
$TOTALavg_M_int = intval("$TOTALavg_M_int");
|
||||
$TOTALavg_S = ($TOTALavg_M - $TOTALavg_M_int);
|
||||
$TOTALavg_S = ($TOTALavg_S * 60);
|
||||
$TOTALavg_S = round($TOTALavg_S, 0);
|
||||
if ($TOTALavg_S < 10) {$TOTALavg_S = "0$TOTALavg_S";}
|
||||
if ($TOTALavg_M_int < 10) {$TOTALavg_M_int = "0$TOTALavg_M_int";}
|
||||
$TOTALavg = "$TOTALavg_H_int:$TOTALavg_M_int:$TOTALavg_S";
|
||||
}
|
||||
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
||||
$TOTALhours = sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
|
||||
$TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
|
||||
$TOTALrate = sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
|
||||
|
||||
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
|
||||
echo "| TOTAL: | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate |\n";
|
||||
echo "+------------------------------------------------------+------------+------------+----------+----------+\n";
|
||||
|
||||
|
||||
##############################
|
||||
######### STATUS CATEGORY STATS
|
||||
|
||||
echo "\n";
|
||||
echo "---------- CUSTOM STATUS CATEGORY STATS\n";
|
||||
echo "+----------------------+------------+--------------------------------+\n";
|
||||
echo "| CATEGORY | CALLS | DESCRIPTION |\n";
|
||||
echo "+----------------------+------------+--------------------------------+\n";
|
||||
|
||||
$TOTCATcalls=0;
|
||||
$r=0;
|
||||
while ($r < $statcats_to_print)
|
||||
{
|
||||
if ($vsc_id[$r] != 'UNDEFINED')
|
||||
{
|
||||
$TOTCATcalls = ($TOTCATcalls + $vsc_count[$r]);
|
||||
$category = sprintf("%-20s", $vsc_id[$r]); while(strlen($category)>20) {$category = substr("$category", 0, -1);}
|
||||
$CATcount = sprintf("%10s", $vsc_count[$r]); while(strlen($CATcount)>10) {$CATcount = substr("$CATcount", 0, -1);}
|
||||
$CATname = sprintf("%-30s", $vsc_name[$r]); while(strlen($CATname)>30) {$CATname = substr("$CATname", 0, -1);}
|
||||
|
||||
echo "| $category | $CATcount | $CATname |\n";
|
||||
}
|
||||
|
||||
$r++;
|
||||
}
|
||||
|
||||
$TOTCATcalls = sprintf("%10s", $TOTCATcalls); while(strlen($TOTCATcalls)>10) {$TOTCATcalls = substr("$TOTCATcalls", 0, -1);}
|
||||
|
||||
echo "+----------------------+------------+--------------------------------+\n";
|
||||
echo "| TOTAL | $TOTCATcalls |\n";
|
||||
echo "+----------------------+------------+\n";
|
||||
|
||||
|
||||
##############################
|
||||
######### USER STATS
|
||||
|
||||
$TOTagents=0;
|
||||
$TOTcalls=0;
|
||||
$TOTtime=0;
|
||||
$TOTavg=0;
|
||||
|
||||
echo "\n";
|
||||
echo "---------- AGENT STATS\n";
|
||||
echo "+--------------------------+------------+----------+--------+\n";
|
||||
echo "| AGENT | CALLS | TIME M | AVRG M |\n";
|
||||
echo "+--------------------------+------------+----------+--------+\n";
|
||||
|
||||
$stmt="select vicidial_closer_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_closer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and vicidial_closer_log.user is not null and length_in_sec is not null and length_in_sec > 0 and vicidial_closer_log.user=vicidial_users.user group by vicidial_closer_log.user;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$users_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
while ($i < $users_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
$TOTcalls = ($TOTcalls + $row[2]);
|
||||
$TOTtime = ($TOTtime + $row[3]);
|
||||
|
||||
$user = sprintf("%-6s", $row[0]);
|
||||
$full_name = sprintf("%-15s", $row[1]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
|
||||
$USERcalls = sprintf("%10s", $row[2]);
|
||||
$USERtotTALK = $row[3];
|
||||
$USERavgTALK = $row[4];
|
||||
|
||||
$USERtotTALK_M = ($USERtotTALK / 60);
|
||||
$USERtotTALK_M_int = round($USERtotTALK_M, 2);
|
||||
$USERtotTALK_M_int = intval("$USERtotTALK_M_int");
|
||||
$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
|
||||
$USERtotTALK_S = ($USERtotTALK_S * 60);
|
||||
$USERtotTALK_S = round($USERtotTALK_S, 0);
|
||||
if ($USERtotTALK_S < 10) {$USERtotTALK_S = "0$USERtotTALK_S";}
|
||||
$USERtotTALK_MS = "$USERtotTALK_M_int:$USERtotTALK_S";
|
||||
$USERtotTALK_MS = sprintf("%8s", $USERtotTALK_MS);
|
||||
|
||||
$USERavgTALK_M = ($USERavgTALK / 60);
|
||||
$USERavgTALK_M_int = round($USERavgTALK_M, 2);
|
||||
$USERavgTALK_M_int = intval("$USERavgTALK_M_int");
|
||||
$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
|
||||
$USERavgTALK_S = ($USERavgTALK_S * 60);
|
||||
$USERavgTALK_S = round($USERavgTALK_S, 0);
|
||||
if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
|
||||
$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
|
||||
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
|
||||
|
||||
echo "| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
if (!$TOTcalls) {$TOTcalls = 1;}
|
||||
$TOTavg = ($TOTtime / $TOTcalls);
|
||||
$TOTavg = round($TOTavg, 0);
|
||||
$TOTavg_M = ($TOTavg / 60);
|
||||
$TOTavg_M_int = round($TOTavg_M, 2);
|
||||
$TOTavg_M_int = intval("$TOTavg_M_int");
|
||||
$TOTavg_S = ($TOTavg_M - $TOTavg_M_int);
|
||||
$TOTavg_S = ($TOTavg_S * 60);
|
||||
$TOTavg_S = round($TOTavg_S, 0);
|
||||
if ($TOTavg_S < 10) {$TOTavg_S = "0$TOTavg_S";}
|
||||
$TOTavg_MS = "$TOTavg_M_int:$TOTavg_S";
|
||||
$TOTavg = sprintf("%6s", $TOTavg_MS);
|
||||
|
||||
$TOTtime_M = ($TOTtime / 60);
|
||||
$TOTtime_M_int = round($TOTtime_M, 2);
|
||||
$TOTtime_M_int = intval("$TOTtime_M_int");
|
||||
$TOTtime_S = ($TOTtime_M - $TOTtime_M_int);
|
||||
$TOTtime_S = ($TOTtime_S * 60);
|
||||
$TOTtime_S = round($TOTtime_S, 0);
|
||||
if ($TOTtime_S < 10) {$TOTtime_S = "0$TOTtime_S";}
|
||||
$TOTtime_MS = "$TOTtime_M_int:$TOTtime_S";
|
||||
$TOTtime = sprintf("%6s", $TOTtime_MS);
|
||||
|
||||
$TOTagents = sprintf("%10s", $i);
|
||||
$TOTcalls = sprintf("%10s", $TOTcalls);
|
||||
$TOTtime = sprintf("%8s", $TOTtime);
|
||||
$TOTavg = sprintf("%6s", $TOTavg);
|
||||
|
||||
echo "+--------------------------+------------+----------+--------+\n";
|
||||
echo "| TOTAL Agents: $TOTagents | $TOTcalls | $TOTtime | $TOTavg |\n";
|
||||
echo "+--------------------------+------------+----------+--------+\n";
|
||||
|
||||
|
||||
##############################
|
||||
######### TIME STATS
|
||||
|
||||
@@ -986,61 +445,41 @@ $i=0;
|
||||
$h=0;
|
||||
while ($i <= 96)
|
||||
{
|
||||
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' and campaign_id IN($group_SQL);";
|
||||
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:00:00' and start_time <= '$query_date $h:14:59' and comment_a IN($group_SQL) and comment_b='START';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$hour_count[$i] = $row[0];
|
||||
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
||||
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
||||
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' and campaign_id IN($group_SQL) and status IN('DROP','XDROP');";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$drop_count[$i] = $row[0];
|
||||
$i++;
|
||||
|
||||
|
||||
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' and campaign_id IN($group_SQL);";
|
||||
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:15:00' and start_time <= '$query_date $h:29:59' and comment_a IN($group_SQL) and comment_b='START';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$hour_count[$i] = $row[0];
|
||||
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
||||
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
||||
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' and campaign_id IN($group_SQL) and status IN('DROP','XDROP');";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$drop_count[$i] = $row[0];
|
||||
$i++;
|
||||
|
||||
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' and campaign_id IN($group_SQL);";
|
||||
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:30:00' and start_time <= '$query_date $h:44:59' and comment_a IN($group_SQL) and comment_b='START';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$hour_count[$i] = $row[0];
|
||||
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
||||
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
||||
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' and campaign_id IN($group_SQL) and status IN('DROP','XDROP');";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$drop_count[$i] = $row[0];
|
||||
$i++;
|
||||
|
||||
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' and campaign_id IN($group_SQL);";
|
||||
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:45:00' and start_time <= '$query_date $h:59:59' and comment_a IN($group_SQL) and comment_b='START';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$hour_count[$i] = $row[0];
|
||||
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
||||
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
||||
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' and campaign_id IN($group_SQL) and status IN('DROP','XDROP');";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$drop_count[$i] = $row[0];
|
||||
$i++;
|
||||
$h++;
|
||||
}
|
||||
@@ -1054,7 +493,7 @@ else
|
||||
}
|
||||
|
||||
echo "<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
|
||||
echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IN-GROUP\n";
|
||||
echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IVR\n";
|
||||
|
||||
$k=1;
|
||||
$Mk=0;
|
||||
@@ -1083,10 +522,10 @@ while ($k <= 102)
|
||||
}
|
||||
|
||||
|
||||
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
||||
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | DROPS | TOTAL |\n";
|
||||
echo "| HOUR |$call_scale| DROPS | TOTAL |\n";
|
||||
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
||||
echo "+------+-------------------------------------------------------------------------------------------------------+-------+\n";
|
||||
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | TOTAL |\n";
|
||||
echo "| HOUR |$call_scale| TOTAL |\n";
|
||||
echo "+------+-------------------------------------------------------------------------------------------------------+-------+\n";
|
||||
|
||||
$ZZ = '00';
|
||||
$i=0;
|
||||
@@ -1129,9 +568,6 @@ while ($i <= 96)
|
||||
$Xhour_count = ($Ghour_count * $hour_multiplier);
|
||||
$Yhour_count = (99 - $Xhour_count);
|
||||
|
||||
$Gdrop_count = $drop_count[$i];
|
||||
if ($Gdrop_count < 1)
|
||||
{
|
||||
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
||||
|
||||
echo "|$time|<SPAN class=\"green\">";
|
||||
@@ -1139,29 +575,7 @@ while ($i <= 96)
|
||||
echo "*X</SPAN>"; $char_counter++;
|
||||
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
||||
while ($char_counter <= 101) {echo " "; $char_counter++;}
|
||||
echo "| 0 | $hour_count[$i] |\n";
|
||||
|
||||
}
|
||||
else
|
||||
{
|
||||
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
|
||||
|
||||
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
|
||||
|
||||
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
|
||||
|
||||
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
||||
$drop_count[$i] = sprintf("%-5s", $drop_count[$i]);
|
||||
|
||||
echo "|$time|<SPAN class=\"red\">";
|
||||
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
|
||||
echo "D</SPAN><SPAN class=\"green\">"; $char_counter++;
|
||||
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
|
||||
echo "X</SPAN>"; $char_counter++;
|
||||
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
||||
while ($char_counter <= 102) {echo " "; $char_counter++;}
|
||||
echo "| $drop_count[$i] | $hour_count[$i] |\n";
|
||||
}
|
||||
echo "| $hour_count[$i] |\n";
|
||||
}
|
||||
|
||||
|
||||
@@ -1170,7 +584,12 @@ while ($i <= 96)
|
||||
}
|
||||
|
||||
|
||||
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n\n";
|
||||
echo "+------+-------------------------------------------------------------------------------------------------------+-------+\n\n";
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
@@ -13750,7 +13750,7 @@ if ($ADD==3111)
|
||||
|
||||
echo "</table></center><br>\n";
|
||||
|
||||
echo "<a href=\"./AST_CLOSERstats.php?group=$group_id\">Click here to see a report for this inbound group</a><BR><BR>\n";
|
||||
echo "<a href=\"./AST_CLOSERstats.php?group[]=$group_id\">Click here to see a report for this inbound group</a><BR><BR>\n";
|
||||
|
||||
echo "<center><b>\n";
|
||||
|
||||
|
||||
Reference in New Issue
Block a user