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Added populate_lead_owner in-group option

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git-svn-id: svn://192.168.202.10@3518 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2021-09-12 00:44:38 +00:00
parent cc06869856
commit 2cc39f6b5e
5 changed files with 161 additions and 27 deletions
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agi/agi-VDAD_ALL_inbound.agi
+137 -17
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@@ -247,6 +247,7 @@
# 210804-0711 - Fix for closing time action issue #1321
# 210819-0029 - Added vicidial_inbound_caller_codes logging
# 210908-0851 - Added OWNERCUSTOMx options for call_handle_method
# 210911-2008 - Added populate_lead_owner in-group option
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -827,7 +828,7 @@ $affected_rows = $dbhA->do($stmtA);
### Grab inbound groups values from the database
$cbc=0;
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,answer_signal,no_agent_delay,agent_search_method,populate_lead_comments,drop_call_seconds_override FROM vicidial_inbound_groups where group_id = '$channel_group';";
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,answer_signal,no_agent_delay,agent_search_method,populate_lead_comments,drop_call_seconds_override,populate_lead_owner FROM vicidial_inbound_groups where group_id = '$channel_group';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -968,6 +969,7 @@ if ($sthArows > 0)
$agent_search_method_OVERRIDE = $aryA[123];
$populate_lead_comments = $aryA[124];
$drop_call_seconds_override = $aryA[125];
$populate_lead_owner = $aryA[126];
if ( (length($place_in_line_caller_number_filename) < 1) || ($place_in_line_caller_number_filename =~ /^NULL$/i) )
{$place_in_line_caller_number_filename='queue-thereare';}
@@ -1294,8 +1296,24 @@ if ($call_handle_method =~ /LOOKUP/)
{&populate_lead_province_process;}
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
{&lead_timezone_process;}
# populate owner field match requirements, if any
$ownerSQL='';
$temp_owner = '';
if ($call_handle_method =~ /OWNERCUSTOM/)
{
if ($call_handle_method =~ /OWNERCUSTOM1/) {$temp_owner = $custom_one;}
if ($call_handle_method =~ /OWNERCUSTOM2/) {$temp_owner = $custom_two;}
if ($call_handle_method =~ /OWNERCUSTOM3/) {$temp_owner = $custom_three;}
if ($call_handle_method =~ /OWNERCUSTOM4/) {$temp_owner = $custom_four;}
if ($call_handle_method =~ /OWNERCUSTOM5/) {$temp_owner = $custom_five;}
if ($call_handle_method =~ /OWNERCUSTOMX/) {$temp_owner = $vid_enter_filename;}
$ownerSQL = "and owner='$temp_owner'";
}
$populate_ownerA=''; $populate_ownerB='';
if ($populate_lead_owner =~ /did|OWNERCUSTOM/)
{&populate_lead_owner_process;}
### insert a record into the vicidial_list table
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$list_id','Y','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB);";
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$list_id','Y','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB);";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02007'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$cbc=0;
@@ -1372,9 +1390,9 @@ if ($call_handle_method =~ /LOOKUP/)
# populate owner field match requirements, if any
$ownerSQL='';
$temp_owner = '';
if ($call_handle_method =~ /OWNERCUSTOM/)
{
$temp_owner = '';
if ($call_handle_method =~ /OWNERCUSTOM1/) {$temp_owner = $custom_one;}
if ($call_handle_method =~ /OWNERCUSTOM2/) {$temp_owner = $custom_two;}
if ($call_handle_method =~ /OWNERCUSTOM3/) {$temp_owner = $custom_three;}
@@ -1468,8 +1486,11 @@ if ($call_handle_method =~ /LOOKUP/)
{&populate_lead_province_process;}
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
{&lead_timezone_process;}
$populate_ownerA=''; $populate_ownerB='';
if ($populate_lead_owner =~ /did|OWNERCUSTOM/)
{&populate_lead_owner_process;}
### insert a record into the vicidial_list table
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$list_id','Y','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB);";
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$list_id','Y','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB);";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02011'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$cbc=0;
@@ -1560,8 +1581,11 @@ else
{&populate_lead_province_process;}
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
{&lead_timezone_process;}
$populate_ownerA=''; $populate_ownerB='';
if ($populate_lead_owner =~ /did|OWNERCUSTOM/i)
{&populate_lead_owner_process;}
### insert a record into the vicidial_list table if no record was found above
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$list_id','Y','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB);";
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$list_id','Y','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB);";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02014'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$cbc=0;
@@ -1817,7 +1841,10 @@ if ( ( ( ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) ) && ($hm >= $c
$populate_provinceUPDATE='';
if ($populate_lead_province =~ /OW_did/i)
{&populate_lead_province_process;}
$stmtA = "UPDATE vicidial_list set status='$AHstatus' $populate_provinceUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$populate_ownerUPDATE='';
if ($populate_lead_owner =~ /OW_did/i)
{&populate_lead_owner_process;}
$stmtA = "UPDATE vicidial_list set status='$AHstatus' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02018'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- AH VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
@@ -4282,7 +4309,10 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
$populate_provinceUPDATE='';
if ($populate_lead_province =~ /OW_did/i)
{&populate_lead_province_process;}
$stmtA = "UPDATE vicidial_list set status='HXFER' $populate_provinceUPDATE $UPDATEstateSQL where lead_id = '$insert_lead_id';";
$populate_ownerUPDATE='';
if ($populate_lead_owner =~ /OW_did/i)
{&populate_lead_owner_process;}
$stmtA = "UPDATE vicidial_list set status='HXFER' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02077'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
@@ -4785,7 +4815,10 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
$populate_provinceUPDATE='';
if ($populate_lead_province =~ /OW_did/i)
{&populate_lead_province_process;}
$stmtA = "UPDATE vicidial_list set status='$NQstatus' $populate_provinceUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$populate_ownerUPDATE='';
if ($populate_lead_owner =~ /OW_did/i)
{&populate_lead_owner_process;}
$stmtA = "UPDATE vicidial_list set status='$NQstatus' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02106'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- ACF VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
@@ -5268,8 +5301,11 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
{&populate_lead_province_process;}
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
{&lead_timezone_process;}
$populate_ownerA=''; $populate_ownerB='';
if ($populate_lead_owner =~ /did|OWNERCUSTOM/i)
{&populate_lead_owner_process;}
### insert a record into the vicidial_list table
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$wait_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB);";
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$wait_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB);";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02089'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
@@ -5416,7 +5452,10 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
$populate_provinceUPDATE='';
if ($populate_lead_province =~ /OW_did/i)
{&populate_lead_province_process;}
$stmtA = "UPDATE vicidial_list set status='WAITTO' $populate_provinceUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$populate_ownerUPDATE='';
if ($populate_lead_owner =~ /OW_did/i)
{&populate_lead_owner_process;}
$stmtA = "UPDATE vicidial_list set status='WAITTO' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02092'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
@@ -5818,8 +5857,11 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
{&populate_lead_province_process;}
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
{&lead_timezone_process;}
$populate_ownerA=''; $populate_ownerB='';
if ($populate_lead_owner =~ /did|OWNERCUSTOM/i)
{&populate_lead_owner_process;}
### insert a record into the vicidial_list table
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$hold_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB);";
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$hold_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB);";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02089'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
@@ -5966,7 +6008,10 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
$populate_provinceUPDATE='';
if ($populate_lead_province =~ /OW_did/i)
{&populate_lead_province_process;}
$stmtA = "UPDATE vicidial_list set status='HOLDTO' $populate_provinceUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$populate_ownerUPDATE='';
if ($populate_lead_owner =~ /OW_did/i)
{&populate_lead_owner_process;}
$stmtA = "UPDATE vicidial_list set status='HOLDTO' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02092'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
@@ -6396,8 +6441,11 @@ if ($closing_check > 0)
{&populate_lead_province_process;}
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
{&lead_timezone_process;}
$populate_ownerA=''; $populate_ownerB='';
if ($populate_lead_owner =~ /did|OWNERCUSTOM/i)
{&populate_lead_owner_process;}
### insert a record into the vicidial_list table
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$closing_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB);";
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$closing_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB);";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02237'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
@@ -6522,7 +6570,10 @@ if ($closing_check > 0)
$populate_provinceUPDATE='';
if ($populate_lead_province =~ /OW_did/i)
{&populate_lead_province_process;}
$stmtA = "UPDATE vicidial_list set status='CLOSOP' $populate_provinceUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$populate_ownerUPDATE='';
if ($populate_lead_owner =~ /OW_did/i)
{&populate_lead_owner_process;}
$stmtA = "UPDATE vicidial_list set status='CLOSOP' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02242'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
@@ -6878,7 +6929,10 @@ if ( ($drop_timer > $DROP_TIME) || ($MCdrop_override > 0) )
$populate_provinceUPDATE='';
if ($populate_lead_province =~ /OW_did/i)
{&populate_lead_province_process;}
$stmtA = "UPDATE vicidial_list set status='$DRstatus' $populate_provinceUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$populate_ownerUPDATE='';
if ($populate_lead_owner =~ /OW_did/i)
{&populate_lead_owner_process;}
$stmtA = "UPDATE vicidial_list set status='$DRstatus' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02101'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
@@ -7648,7 +7702,7 @@ sub populate_lead_province_process
$custom_five = $aryA[7];
$populate_provinceA=',province';
$populate_provinceB="''";
$populate_provinceB=",''";
if ($populate_lead_province =~ /did_pattern/) {$populate_provinceB="'$did_pattern'";}
if ($populate_lead_province =~ /did_description/) {$populate_provinceB="'$did_description'";}
if ($populate_lead_province =~ /did_carrier/) {$populate_provinceB="'$did_carrier_description'";}
@@ -7667,6 +7721,69 @@ sub populate_lead_province_process
{if ($AGILOG) {$agi_string = "No DID record found($uniqueid)|"; &agi_output;}}
}
sub populate_lead_owner_process
{
if ($populate_lead_owner =~ /OWNERCUSTOM/)
{
if ($call_handle_method =~ /OWNERCUSTOM/)
{
$populate_ownerA=',owner';
$populate_ownerB=",'$temp_owner'";
$populate_ownerUPDATE=",owner='$temp_owner'";
}
}
else
{
$stmtA = "SELECT did_id FROM vicidial_did_log where uniqueid='$uniqueid' order by call_date desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DRAE_did_id = $aryA[0];
$sthA->finish();
if ($AGILOG) {$agi_string = "-- ORIGINAL DID FOUND : |$DRAE_did_id|$uniqueid|"; &agi_output;}
$stmtA = "SELECT did_pattern,did_description,did_carrier_description,custom_one,custom_two,custom_three,custom_four,custom_five FROM vicidial_inbound_dids where did_id = '$DRAE_did_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$DIDs_in_system=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($DIDs_in_system > 0)
{
@aryA = $sthA->fetchrow_array;
$did_pattern = $aryA[0];
$did_description = $aryA[1];
$did_carrier_description = $aryA[2];
$custom_one = $aryA[3];
$custom_two = $aryA[4];
$custom_three = $aryA[5];
$custom_four = $aryA[6];
$custom_five = $aryA[7];
$populate_ownerA=',owner';
$populate_ownerB=",''";
if ($populate_lead_owner =~ /did_pattern/) {$populate_ownerB="'$did_pattern'";}
if ($populate_lead_owner =~ /did_description/) {$populate_ownerB="'$did_description'";}
if ($populate_lead_owner =~ /did_carrier/) {$populate_ownerB="'$did_carrier_description'";}
if ($populate_lead_owner =~ /did_custom_one/) {$populate_ownerB="'$custom_one'";}
if ($populate_lead_owner =~ /did_custom_two/) {$populate_ownerB="'$custom_two'";}
if ($populate_lead_owner =~ /did_custom_three/) {$populate_ownerB="'$custom_three'";}
if ($populate_lead_owner =~ /did_custom_four/) {$populate_ownerB="'$custom_four'";}
if ($populate_lead_owner =~ /did_custom_five/) {$populate_ownerB="'$custom_five'";}
$populate_ownerUPDATE=",owner=$populate_ownerB";
$populate_ownerB = ",$populate_ownerB";
}
$sthA->finish();
if ($AGILOG) {$agi_string = "DID record found($uniqueid $DRAE_did_id|$populate_ownerA|$populate_ownerB)|"; &agi_output;}
}
else
{if ($AGILOG) {$agi_string = "No DID record found($uniqueid)|"; &agi_output;}}
}
}
sub lead_timezone_process
{
$USarea = substr($phone_number, 0, 3);
@@ -8641,7 +8758,10 @@ sub no_agent_no_queue_process
$populate_provinceUPDATE='';
if ($populate_lead_province =~ /OW_did/i)
{&populate_lead_province_process;}
$stmtA = "UPDATE vicidial_list set status='$NQstatus' $populate_provinceUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$populate_ownerUPDATE='';
if ($populate_lead_owner =~ /OW_did/i)
{&populate_lead_owner_process;}
$stmtA = "UPDATE vicidial_list set status='$NQstatus' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02106'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- NA VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
extras/MySQL_AST_CREATE_tables.sql
+3 -2
View File
@@ -1377,7 +1377,8 @@ agent_search_method VARCHAR(2) default '',
qc_scorecard_id VARCHAR(20) DEFAULT '',
qc_statuses_id VARCHAR(20) DEFAULT '',
populate_lead_comments VARCHAR(40) default 'CALLERID_NAME',
drop_call_seconds_override VARCHAR(40) default 'DISABLED'
drop_call_seconds_override VARCHAR(40) default 'DISABLED',
populate_lead_owner VARCHAR(20) default 'DISABLED'
) ENGINE=MyISAM;
CREATE TABLE vicidial_stations (
@@ -5023,4 +5024,4 @@ INSERT INTO vicidial_settings_containers(container_id,container_notes,container_
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1644',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1645',db_schema_update_date=NOW(),reload_timestamp=NOW();
extras/upgrade_2.14.sql
+4
View File
@@ -1818,3 +1818,7 @@ ALTER TABLE vicidial_inbound_dids MODIFY call_handle_method VARCHAR(40) default
ALTER TABLE vicidial_inbound_dids MODIFY filter_call_handle_method VARCHAR(40) default 'CID';
UPDATE system_settings SET db_schema_version='1644',db_schema_update_date=NOW() where db_schema_version < 1644;
ALTER TABLE vicidial_inbound_groups ADD populate_lead_owner VARCHAR(20) default 'DISABLED';
UPDATE system_settings SET db_schema_version='1645',db_schema_update_date=NOW() where db_schema_version < 1645;
www/vicidial/admin.php
+15 -7
View File
File diff suppressed because one or more lines are too long
www/vicidial/help_documentation.txt
+2 -1
View File
@@ -1,4 +1,4 @@
# version: 20210907200601
# version: 20210911200201
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.</QXZ>
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
@@ -634,6 +634,7 @@ inbound_groups-customer_chat_survey_link Customer Chat Survey Link <QXZ>This opt
inbound_groups-customer_chat_survey_text Customer Chat Survey Text <QXZ>If the Survey Link above is populated, then this field can be used to define the text that is shown to the customer for them to click on to go to the survey link. default is the empty, in which case -PLEASE TAKE OUR SURVEY- will be used.</QXZ>
inbound_groups-populate_lead_ingroup Populate Lead In-Group <QXZ>If this option is ENABLED, then when a new lead is created when going into an In-Group, the security_phrase or Show field will be populated with the Group ID of the In-Group. Default is ENABLED.</QXZ>
inbound_groups-populate_lead_province Populate Lead Province <QXZ>If this option is not DISABLED, then the system will look up the original DID that the inbound call came in on and populate one of the listed DID fields in the province field on the customer lead. The OW options will overwrite the province field every time the call enters this In-Group. Default is DISABLED.</QXZ>
inbound_groups-populate_lead_owner Populate Lead Owner <QXZ>If this option is not DISABLED, then the system will look up the original DID that the inbound call came in on and populate one of the listed DID fields in the owner field on the customer lead. The OW options will overwrite the owner field every time the call enters this In-Group. If the OWNERCUSTOM option is used, then the owner field will only be populated with the value used to search for the lead with, if that Handle Method was used. Default is DISABLED.</QXZ>
inbound_groups-populate_state_areacode Populate Lead State Areacode <QXZ>If this option is not DISABLED, then the system will look up the state that the areacode of the phone number is from and populate the state field with that value. If the OVERWRITE_ALWAYS option is selected, then every time that lead goes through this in-group, the state field will be looked up and populated again. Default is DISABLED.</QXZ>
inbound_groups-inbound_survey After Call Survey <QXZ>If this option is ENABLED, then the customer calling in to this In-Group will be asked if they would like to participate in a survey after their call has been handled by an agent. Default is DISABLED.</QXZ>
inbound_groups-inbound_survey_filename After Call Survey Accept Filename <QXZ>If the After Call Survey option is enabled above, this is the filename of the audio prompt that is played to ask the customer if they want to participate in the survey.</QXZ>