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Added called_count logging to vicidial_log and vicidial_closer_log.

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Fixed unanswered agent outbound call logging issue

git-svn-id: svn://192.168.202.10@2046 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2013-12-10 13:09:34 +00:00
parent f4ac431ad7
commit 3a32d5e993
8 changed files with 92 additions and 58 deletions
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agi/agi-VDAD_ALL_inbound.agi
+25 -18
View File
@@ -186,6 +186,7 @@
# 130108-1804 - Changes for Asterisk 1.8 compatibility
# 130925-1821 - Added variable filter to prevent DID SQL injection attack
# 130926-1548 - Added new queue_log IVR entries for QM
# 131209-1539 - Added called_count logging
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -200,6 +201,7 @@ $mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=195;
$one_mysql_log=0;
$dial_ingroup_flag=0;
$called_count=1;
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
@@ -559,7 +561,7 @@ if ($call_handle_method =~ /^CLOSER/)
$VCcallerid = $callerid;
$insert_lead_id = $CIDlead_id;
$stmtA= "SELECT phone_number from vicidial_list where lead_id='$insert_lead_id';";
$stmtA= "SELECT phone_number,called_count from vicidial_list where lead_id='$insert_lead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -567,7 +569,8 @@ if ($call_handle_method =~ /^CLOSER/)
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$phone_number = $aryA[0];
$phone_number = $aryA[0];
$called_count = $aryA[1];
$originalCID = $phone_number;
}
$sthA->finish();
@@ -969,7 +972,7 @@ if ($call_handle_method =~ /LOOKUP/)
if ( ( ($call_handle_method =~ /^VID/) && (length($vendor_id)) < 3) || (length($phone_number) < 3) )
{
### insert a record into the vicidial_list table
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','$called_count','$local_gmt','$VLcomments');";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02007'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$cbc=0;
@@ -1045,11 +1048,11 @@ if ($call_handle_method =~ /LOOKUP/)
$cbc=0;
if ($call_handle_method =~ /^VID/)
{
$stmtA= "SELECT lead_id from vicidial_list where vendor_lead_code='$vendor_id' $listSQL order by last_local_call_time desc limit 1;";
$stmtA= "SELECT lead_id,called_count from vicidial_list where vendor_lead_code='$vendor_id' $listSQL order by last_local_call_time desc limit 1;";
}
else
{
$stmtA= "SELECT lead_id from vicidial_list where phone_number='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
$stmtA= "SELECT lead_id,called_count from vicidial_list where phone_number='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
}
if ($AGILOG) {$agi_string = "VDAD vicidial_list search |$phone_number|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
@@ -1061,7 +1064,8 @@ if ($call_handle_method =~ /LOOKUP/)
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$insert_lead_id = $aryA[0];
$insert_lead_id = $aryA[0];
$called_count = $aryA[1];
$cbc++;
}
$sthA->finish();
@@ -1073,7 +1077,7 @@ if ($call_handle_method =~ /LOOKUP/)
$VLfound=0;
if ($call_handle_method =~ /ALT/)
{
$stmtA= "SELECT lead_id from vicidial_list where alt_phone='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
$stmtA= "SELECT lead_id,called_count from vicidial_list where alt_phone='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
if ($AGILOG) {$agi_string = "VDAD vicidial_list ALT search |$phone_number|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -1082,7 +1086,8 @@ if ($call_handle_method =~ /LOOKUP/)
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$insert_lead_id = $aryA[0];
$insert_lead_id = $aryA[0];
$called_count = $aryA[1];
$VLfound++;
$sthA->finish();
if ($AGILOG) {$agi_string = "VDAD vicidial_list ALT found |$insert_lead_id|$stmtA|"; &agi_output;}
@@ -1090,7 +1095,7 @@ if ($call_handle_method =~ /LOOKUP/)
}
if ( ($call_handle_method =~ /ADDR3/) && ($VLfound < 1) )
{
$stmtA= "SELECT lead_id from vicidial_list where address3='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
$stmtA= "SELECT lead_id,called_count from vicidial_list where address3='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
if ($AGILOG) {$agi_string = "VDAD vicidial_list ADDR3 search |$phone_number|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -1099,7 +1104,8 @@ if ($call_handle_method =~ /LOOKUP/)
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$insert_lead_id = $aryA[0];
$insert_lead_id = $aryA[0];
$called_count = $aryA[1];
$VLfound++;
$sthA->finish();
if ($AGILOG) {$agi_string = "VDAD vicidial_list ADDR3 found |$insert_lead_id|$stmtA|"; &agi_output;}
@@ -1108,7 +1114,7 @@ if ($call_handle_method =~ /LOOKUP/)
if ($VLfound < 1)
{
### insert a record into the vicidial_list table
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','$called_count','$local_gmt','$VLcomments');";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02011'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$cbc=0;
@@ -1160,7 +1166,7 @@ else
{
### Grab call lead parameters from vicidial_list table
$cbc=0;
$stmtA = "SELECT phone_number,phone_code,user,vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id' limit 1;";
$stmtA = "SELECT phone_number,phone_code,user,vendor_lead_code,called_count FROM vicidial_list where lead_id='$CIDlead_id' limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -1175,6 +1181,7 @@ else
$insert_lead_id = $CIDlead_id;
$fronter = $aryA[2];
$vendor_id = $aryA[3];
$called_count = $aryA[4];
$cbc++;
}
$sthA->finish();
@@ -1183,7 +1190,7 @@ else
else
{
### insert a record into the vicidial_list table if no record was found above
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','-5.00','$VLcomments');";
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','$called_count','-5.00','$VLcomments');";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02014'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$cbc=0;
@@ -1379,7 +1386,7 @@ if ( ( ( ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) ) && ($hm >= $c
$AHterm = $MCterm;
$AHcomments = $MCcomments;
}
$stmtA = "INSERT INTO vicidial_closer_log set status='$AHstatus',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id = '$insert_lead_id',campaign_id='$channel_group',user='VDCL',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='$AHcomments',term_reason='$AHterm',uniqueid='$uniqueid';";
$stmtA = "INSERT INTO vicidial_closer_log set status='$AHstatus',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id = '$insert_lead_id',campaign_id='$channel_group',user='VDCL',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='$AHcomments',term_reason='$AHterm',uniqueid='$uniqueid',called_count='$called_count';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02016'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
@@ -1607,7 +1614,7 @@ if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED/) || ($MCnanque_override > 0) ) && ($
$NQcomments = $MCcomments;
}
$stmtA = "INSERT INTO vicidial_closer_log set status='$NQstatus',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id='$insert_lead_id',campaign_id='$channel_group',user='VDCL',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='$NQcomments',term_reason='$NQterm',uniqueid='$uniqueid';";
$stmtA = "INSERT INTO vicidial_closer_log set status='$NQstatus',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id='$insert_lead_id',campaign_id='$channel_group',user='VDCL',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='$NQcomments',term_reason='$NQterm',uniqueid='$uniqueid',called_count='$called_count';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02105'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
@@ -2016,7 +2023,7 @@ $Uaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02121'; $MEL_aff_rows=$Uaffected_rows; &mysql_error_logging;
### INSERT vicidial_closer_log record, call is entering the queue
$stmtA = "INSERT INTO vicidial_closer_log SET lead_id='$insert_lead_id', campaign_id='$channel_group', call_date='$SQLdate', start_epoch='$now_date_epoch', status='QUEUE', phone_code='$phone_code', phone_number='$phone_number', user='VDCL', processed='N', xfercallid='$insert_xfer_id', uniqueid='$uniqueid', queue_position='$queue_position' $adSQL;";
$stmtA = "INSERT INTO vicidial_closer_log SET lead_id='$insert_lead_id', campaign_id='$channel_group', call_date='$SQLdate', start_epoch='$now_date_epoch', status='QUEUE', phone_code='$phone_code', phone_number='$phone_number', user='VDCL', processed='N', xfercallid='$insert_xfer_id', uniqueid='$uniqueid', queue_position='$queue_position',called_count='$called_count' $adSQL;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02031'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
@@ -4060,7 +4067,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ( ( length($phone_number) > 6 ) && ( $phone_number > 0) )
{
### insert a record into the vicidial_list table
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$wait_time_option_callback_list_id','N','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$wait_time_option_callback_list_id','N','$phone_code','$phone_number','$channel_group','$called_count','$local_gmt','$VLcomments');";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02089'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
@@ -4485,7 +4492,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ( ( length($phone_number) > 6 ) && ( $phone_number > 0) )
{
### insert a record into the vicidial_list table
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$hold_time_option_callback_list_id','N','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$hold_time_option_callback_list_id','N','$phone_code','$phone_number','$channel_group','$called_count','$local_gmt','$VLcomments');";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02089'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
agi/agi-VDAD_ALL_outbound.agi
+10 -5
View File
@@ -1,6 +1,6 @@
#!/usr/bin/perl
#
# agi-VDAD_ALL_outbound.agi version 2.6
# agi-VDAD_ALL_outbound.agi version 2.8
#
# runs when an outbound call is answered. This script will
# send the calls out to the agents that are logged in.
@@ -105,6 +105,7 @@
# 130210-1013 - Added options for CALLMENU|INGROUP cpd_amd_actions
# 130425-0049 - Added survey_wait_sec option and pre-process time logging
# 130425-0657 - Added survey_no_response option to drop to campaign drop action
# 131209-1735 - Added called_count logging
#
$script = 'agi-VDAD_ALL_outbound.agi';
@@ -386,7 +387,8 @@ if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) )
if ($AGILOG) {$agi_string = "-- LRERR vicidial_list LRERR update: |$affected_rows|$uniqueid|$CIDlead_id|"; &agi_output;}
$xCLlist_id=0;
$stmtA = "SELECT list_id,security_phrase from vicidial_list where lead_id='$CIDlead_id' limit 1;";
$called_count=0;
$stmtA = "SELECT list_id,security_phrase,called_count from vicidial_list where lead_id='$CIDlead_id' limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsLI=$sthA->rows;
@@ -396,6 +398,7 @@ if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) )
@aryA = $sthA->fetchrow_array;
$xCLlist_id = $aryA[0];
$security_phrase = $aryA[1];
$called_count = $aryA[2];
}
$sthA->finish();
@@ -417,7 +420,7 @@ if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) )
}
$sthA->finish();
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,alt_dial,list_id) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','LRERR','$VDADphone_code','$VDADphone','VDAD','N','$VDADalt_dial','$xCLlist_id')";
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,alt_dial,list_id,called_count) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','LRERR','$VDADphone_code','$VDADphone','VDAD','N','$VDADalt_dial','$xCLlist_id','$called_count')";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='01103'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
@@ -967,7 +970,8 @@ if ($VDACaffected_rows > 0)
}
$xCLlist_id=0;
$stmtA = "SELECT list_id,security_phrase from vicidial_list where lead_id='$CIDlead_id' limit 1;";
$called_count=0;
$stmtA = "SELECT list_id,security_phrase,called_count from vicidial_list where lead_id='$CIDlead_id' limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsLI=$sthA->rows;
@@ -977,6 +981,7 @@ if ($VDACaffected_rows > 0)
@aryA = $sthA->fetchrow_array;
$xCLlist_id = $aryA[0];
$security_phrase = $aryA[1];
$called_count = $aryA[2];
}
$sthA->finish();
@@ -987,7 +992,7 @@ if ($VDACaffected_rows > 0)
$RUN_time = sprintf("%.3f", $RUN_time);
if ($AGILOG) {$agi_string = "Preprocess time: |$RUN_time ($END_time - $START_time)|"; &agi_output;}
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,alt_dial,list_id,comments) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','$vdlog_status','$VDADphone_code','$VDADphone','VDAD','N','$VDADalt_dial','$xCLlist_id','$RUN_time')";
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,alt_dial,list_id,comments,called_count) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','$vdlog_status','$VDADphone_code','$VDADphone','VDAD','N','$VDADalt_dial','$xCLlist_id','$RUN_time','$called_count')";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='01008'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;