Added campaign options to limit time on Dead Calls, Disposition Screen and Pause.
Changed blink tags to CSS in agent interface. git-svn-id: svn://192.168.202.10@2045 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -164,6 +164,10 @@ OTHER CHANGES:
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24. Added option.php option to allow user ID click to pause code report from the
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Agent Time Detail report
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25. Added campaign options to limit time on Dead Calls, Disposition Screen
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and Pause.
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@@ -881,7 +881,12 @@ allow_emails ENUM('Y','N') default 'N',
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amd_inbound_group VARCHAR(20) default '',
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amd_callmenu VARCHAR(50) default '',
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survey_wait_sec TINYINT(3) default '10',
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manual_dial_lead_id ENUM('Y','N') default 'N'
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manual_dial_lead_id ENUM('Y','N') default 'N',
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dead_max SMALLINT(5) UNSIGNED default '0',
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dead_max_dispo VARCHAR(6) default 'DCMX',
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dispo_max SMALLINT(5) UNSIGNED default '0',
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dispo_max_dispo VARCHAR(6) default 'DISMX',
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pause_max SMALLINT(5) UNSIGNED default '0'
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) ENGINE=MyISAM;
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CREATE TABLE vicidial_lists (
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@@ -3218,4 +3223,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version';
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UPDATE system_settings set vdc_agent_api_active='1';
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UPDATE system_settings SET db_schema_version='1360',db_schema_update_date=NOW();
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UPDATE system_settings SET db_schema_version='1361',db_schema_update_date=NOW();
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@@ -128,3 +128,11 @@ ALTER TABLE servers ADD auto_restart_asterisk ENUM('Y','N') default 'N';
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ALTER TABLE servers ADD asterisk_temp_no_restart ENUM('Y','N') default 'N';
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UPDATE system_settings SET db_schema_version='1360',db_schema_update_date=NOW() where db_schema_version < 1360;
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ALTER TABLE vicidial_campaigns ADD dead_max SMALLINT(5) UNSIGNED default '0';
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ALTER TABLE vicidial_campaigns ADD dead_max_dispo VARCHAR(6) default 'DCMX';
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ALTER TABLE vicidial_campaigns ADD dispo_max SMALLINT(5) UNSIGNED default '0';
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ALTER TABLE vicidial_campaigns ADD dispo_max_dispo VARCHAR(6) default 'DISMX';
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ALTER TABLE vicidial_campaigns ADD pause_max SMALLINT(5) UNSIGNED default '0';
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UPDATE system_settings SET db_schema_version='1361',db_schema_update_date=NOW() where db_schema_version < 1361;
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@@ -249,6 +249,16 @@ Auto-Restart Asterisk||
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If Asterisk is running on this server and you want the system to make sure that it will be restarted in the event that it crashes, you might want to consider enabling this setting. If enabled, the system will check every minute to see if Asterisk is running, and if it is not it will attempt to restart it. This process will not run in the first 5 minutes after a system has been up. Default is N||
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Temp No-Restart Asterisk||
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If Auto-Restart Asterisk is enabled on this server, turning on this setting will prevent the auto-restart process from running until after the server is rebooted. Default is N||
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Dead Call Max Seconds||
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If this is set to greater than 0, after a customer hangs up and the agent has not clicked on the Hangup Customer button in this number of seconds, the call will automatically be hung up, the status below will be set and the agent will be paused. Default is 0 for disabled||
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Dead Call Max Status||
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If Dead Call Max Seconds is enabled, this is the status set for the call when the agent dead call is not hung up past the number of seconds set above. Default is DCMX||
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Dispo Call Max Seconds||
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If this is set to greater than 0, and the agent has not selected a disposition status in this number of seconds, the call will automatically be set to the status below and the agent will be paused. Default is 0 for disabled||
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Dispo Call Max Status||
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If Dispo Call Max Seconds is enabled, this is the status set for the call when the agent has not selected a status past the number of seconds set above. Default is DISMX||
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Agent Pause Max Seconds||
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If this is set to greater than 0, and the agent has not gone out of PAUSED status in this number of seconds, the agent will automatically be logged out of the agent screen. Default is 0 for disabled||
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########################## CHANGES TO EXISTING PHRASES IN ADMIN TRANSLATION
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@@ -261,6 +271,7 @@ This agent screen was not opened properly||
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Dial Lead ID||
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Agent Form Display Script||
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Agent Notes||
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You have been paused for too long, you have been logged out of your session||
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########################## CHANGES TO EXISTING PHRASES IN AGENT TRANSLATION
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@@ -24,3 +24,46 @@ div.text_input { overflow: auto; font-size: 10px; font-family: sans-serif; }
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.OFF_conf { font-size: 11px; font-family: monospace; color: black; background: #FFCC77; }
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.cust_form { font-family: sans-serif; font-size: 10px; overflow: hidden; }
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.cust_form_text { font-family: sans-serif; font-size: 10px; overflow: auto; }
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.blink {
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-webkit-animation: blink .75s linear infinite;
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-moz-animation: blink .75s linear infinite;
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-ms-animation: blink .75s linear infinite;
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-o-animation: blink .75s linear infinite;
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animation: blink .75s linear infinite;
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}
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@-webkit-keyframes blink {
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0% { opacity: 1; }
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50% { opacity: 1; }
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50.01% { opacity: 0; }
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100% { opacity: 0; }
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}
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@-moz-keyframes blink {
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0% { opacity: 1; }
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50% { opacity: 1; }
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50.01% { opacity: 0; }
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100% { opacity: 0; }
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}
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@-ms-keyframes blink {
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0% { opacity: 1; }
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50% { opacity: 1; }
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50.01% { opacity: 0; }
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100% { opacity: 0; }
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}
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@-o-keyframes blink {
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0% { opacity: 1; }
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50% { opacity: 1; }
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50.01% { opacity: 0; }
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100% { opacity: 0; }
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}
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@keyframes blink {
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0% { opacity: 1; }
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50% { opacity: 1; }
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50.01% { opacity: 0; }
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100% { opacity: 0; }
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}
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@@ -14,10 +14,11 @@
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# 130603-2211 - Added login lockout for 15 minutes after 10 failed logins, and other security fixes
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# 130705-2010 - Added optional encrypted passwords compatibility
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# 130802-1031 - Changed to PHP mysqli functions
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# 131208-2155 - Added user log TIMEOUTLOGOUT event status
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#
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$version = '2.8-9';
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$build = '130802-1031';
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$version = '2.8-10';
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$build = '131208-2155';
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$StarTtimE = date("U");
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$NOW_TIME = date("Y-m-d H:i:s");
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@@ -269,7 +270,7 @@ if ( ($stage == 'login') or ($stage == 'logout') )
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if ($commit == 'YES')
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{
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if ( ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') ) and ($stage=='login') )
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if ( ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') or ($status=='TIMEOUTLOGOUT') ) and ($stage=='login') )
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{
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$VDdisplayMESSAGE = "You have now logged-in";
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$LOGtimeMESSAGE = "You logged in at $NOW_TIME";
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@@ -339,7 +340,7 @@ if ( ($stage == 'login') or ($stage == 'logout') )
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print "<!-- vicidial_timeclock_audit_log record updated for $user: |$affected_rows| -->\n";
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}
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if ( ( ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') ) and ($stage=='logout') ) or ( ($status=='LOGIN') and ($stage=='login') ) )
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if ( ( ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') or ($status=='TIMEOUTLOGOUT') ) and ($stage=='logout') ) or ( ($status=='LOGIN') and ($stage=='login') ) )
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{echo "ERROR: timeclock log entry already made: $status|$stage"; exit;}
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if ($referrer=='agent')
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@@ -373,7 +374,7 @@ if ( ($stage == 'login') or ($stage == 'logout') )
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if ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') )
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if ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') or ($status=='TIMEOUTLOGOUT') )
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{
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$VDdisplayMESSAGE = "Time since you were last logged-in: $totTIME_HMS";
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$log_action = 'login';
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@@ -336,10 +336,11 @@
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# 130718-0737 - Added recording_filename to dispo url
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# 130802-1039 - Changed to PHP mysqli functions
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# 130925-2108 - Fixed issue with List webform overrides
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# 131208-2157 - Added user log TIMEOUTLOGOUT event status
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#
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$version = '2.8-234';
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$build = '130925-2108';
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$version = '2.8-235';
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$build = '131208-2157';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=533;
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$one_mysql_log=0;
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@@ -7911,7 +7912,9 @@ if ($ACTION == 'userLOGout')
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$user_group = trim("$row[0]");
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}
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##### Insert a LOGOUT record into the user log
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$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime','$user_group');";
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$user_log_event = "LOGOUT";
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if ($stage=='TIMEOUT') {$user_log_event = "TIMEOUTLOGOUT";}
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$stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','$user_log_event','$campaign','$NOW_TIME','$StarTtime','$user_group');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00128',$user,$server_ip,$session_name,$one_mysql_log);}
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+102
-16
@@ -413,10 +413,11 @@
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# 130925-2119 - Fixed span order issue
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# 131007-1348 - Added mrglock_ig_select_ct options.php setting
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# 131010-2149 - Added option to allow manual dial by lead_id
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# 131208-2331 - Added campaign options for max dead, dispo and pause time. Changed CB blink to CSS
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#
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$version = '2.8-382c';
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$build = '131010-2149';
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$version = '2.8-383c';
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$build = '131208-2331';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=79;
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$one_mysql_log=0;
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@@ -1426,7 +1427,7 @@ else
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$HKstatusnames = substr("$HKstatusnames", 0, -1);
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##### grab the campaign settings
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$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
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$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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@@ -1537,7 +1538,16 @@ else
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$pause_after_next_call = $row[103];
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$owner_populate = $row[104];
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$manual_dial_lead_id = $row[105];
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$dead_max = $row[106];
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$dispo_max = $row[107];
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$pause_max = $row[108];
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$dead_max_dispo = $row[109];
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$dispo_max_dispo = $row[110];
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if ( ($pause_max < 10) or (strlen($pause_max)<2) )
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{$pause_max=0;}
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if ( ($pause_max > 9) and ($pause_max <= $dial_timeout) )
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{$pause_max = ($dial_timeout + 10);}
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if ( ($queuemetrics_pe_phone_append > 0) and (strlen($qm_phone_environment)>0) )
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{$qm_phone_environment .= "-$qm_extension";}
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@@ -3553,6 +3563,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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var APIDiaL_ID = '99999';
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var CheckDEADcall = 0;
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var CheckDEADcallON = 0;
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var CheckDEADcallCOUNT = 0;
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var currently_in_email = 0;
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var VtigeRLogiNScripT = '<?php echo $vtiger_screen_login ?>';
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var VtigeRurl = '<?php echo $vtiger_url ?>';
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@@ -3593,6 +3604,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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var delayed_script_load='';
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var script_recording_delay='';
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var VDRP_stage='PAUSED';
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var VDRP_stage_seconds=0;
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var VU_custom_one = '<?php echo $VU_custom_one ?>';
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var VU_custom_two = '<?php echo $VU_custom_two ?>';
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var VU_custom_three = '<?php echo $VU_custom_three ?>';
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@@ -3734,6 +3746,13 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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var mrglock_ig_select_ct='<?php echo $mrglock_ig_select_ct ?>';
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var agent_select_territories_skip_count=0;
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var last_recording_filename='';
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var dead_max='<?php echo $dead_max ?>';
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var dispo_max='<?php echo $dispo_max ?>';
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var pause_max='<?php echo $pause_max ?>';
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var dead_max_dispo='<?php echo $dead_max_dispo ?>';
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var dispo_max_dispo='<?php echo $dispo_max_dispo ?>';
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var dead_auto_dispo_count=0;
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var dead_auto_dispo_finish=0;
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var DiaLControl_auto_HTML = "<img src=\"./images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><img src=\"./images/vdc_LB_resume.gif\" border=\"0\" alt=\"Resume\" /></a>";
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var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><img src=\"./images/vdc_LB_pause.gif\" border=\"0\" alt=\" Pause \" /></a><img src=\"./images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Resume\" />";
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var DiaLControl_auto_HTML_OFF = "<img src=\"./images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><img src=\"./images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Resume\" />";
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@@ -4839,6 +4858,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
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if( document.images )
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{ document.images['livecall'].src = image_livecall_DEAD.src;}
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CheckDEADcallON=1;
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CheckDEADcallCOUNT++;
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if ( (xfer_in_call > 0) && (customer_3way_hangup_logging=='ENABLED') )
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{
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@@ -5904,8 +5924,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
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{
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if ( (scheduled_callbacks_alert == 'BLINK') || (scheduled_callbacks_alert == 'BLINK_DEFER') )
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{
|
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CBpre = '<blink>';
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CBpost = '</blink>';
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CBpre = '<span class="blink">';
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CBpost = '</span>';
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}
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if ( (scheduled_callbacks_alert == 'RED') || (scheduled_callbacks_alert == 'RED_DEFER') )
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{
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@@ -5914,13 +5934,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
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}
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if ( (scheduled_callbacks_alert == 'BLINK_RED') || (scheduled_callbacks_alert == 'BLINK_RED_DEFER') )
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{
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CBpre = '<b><font color="red"><blink>';
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CBpost = '</blink></font></b>';
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CBpre = '<span class="blink"><b><font color="red">';
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||||
CBpost = '</font></b></span>';
|
||||
}
|
||||
}
|
||||
}
|
||||
CBlinkCONTENT ="<a href=\"#\" onclick=\"CalLBacKsLisTCheck();return false;\">" + CBpre + '' + CBprint + '' + " ACTIVE CALLBACKS" + CBpost + "</a>";
|
||||
document.getElementById("CBstatusSpan").innerHTML = CBlinkCONTENT;
|
||||
// document.getElementById("debugbottomspan").innerHTML = "<PRE>CBlinkdebug " + CBlinkCONTENT + "</PRE>";
|
||||
document.getElementById("CBstatusSpan").innerHTML = CBlinkCONTENT;
|
||||
}
|
||||
}
|
||||
delete xmlhttp;
|
||||
@@ -7992,6 +8013,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
if (taskaction == 'VDADready')
|
||||
{
|
||||
VDRP_stage = 'READY';
|
||||
VDRP_stage_seconds=0;
|
||||
if (INgroupCOUNT > 0)
|
||||
{
|
||||
if (VICIDiaL_closer_blended == 0)
|
||||
@@ -8015,6 +8037,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
else
|
||||
{
|
||||
VDRP_stage = 'PAUSED';
|
||||
VDRP_stage_seconds=0;
|
||||
AutoDialReady = 0;
|
||||
AutoDialWaiting = 0;
|
||||
pause_code_counter = 0;
|
||||
@@ -9736,11 +9759,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
reselect_alt_dial = 0;
|
||||
}
|
||||
}
|
||||
|
||||
ShoWTransferMain('OFF');
|
||||
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
|
||||
@@ -10344,7 +10364,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
|
||||
// ################################################################################
|
||||
// Update vicidial_list lead record with disposition selection
|
||||
function DispoSelect_submit()
|
||||
function DispoSelect_submit(temp_use_pause_code,temp_dispo_pause_code)
|
||||
{
|
||||
if (VDCL_group_id.length > 1)
|
||||
{var group = VDCL_group_id;}
|
||||
@@ -10353,6 +10373,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
leaving_threeway=0;
|
||||
blind_transfer=0;
|
||||
CheckDEADcallON=0;
|
||||
CheckDEADcallCOUNT=0;
|
||||
currently_in_email=0;
|
||||
customer_3way_hangup_counter=0;
|
||||
customer_3way_hangup_counter_trigger=0;
|
||||
@@ -10595,7 +10616,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
{
|
||||
AutoDialWaiting = 0;
|
||||
QUEUEpadding = 0;
|
||||
AutoDial_ReSume_PauSe("VDADpause");
|
||||
if (temp_use_pause_code==1)
|
||||
{
|
||||
AutoDial_ReSume_PauSe("VDADpause",'','','','',"1",temp_dispo_pause_code);
|
||||
}
|
||||
else
|
||||
{
|
||||
AutoDial_ReSume_PauSe("VDADpause");
|
||||
}
|
||||
}
|
||||
VICIDiaL_pause_calling = 1;
|
||||
if (dispo_check_all_pause != '1')
|
||||
@@ -10608,7 +10636,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
if (auto_dial_level != '0')
|
||||
{
|
||||
AutoDialWaiting = 1;
|
||||
agent_log_id = AutoDial_ReSume_PauSe("VDADready","NEW_ID");
|
||||
if (temp_use_pause_code==1)
|
||||
{
|
||||
agent_log_id = AutoDial_ReSume_PauSe("VDADready","NEW_ID",'','','',"1",temp_dispo_pause_code);
|
||||
}
|
||||
else
|
||||
{
|
||||
agent_log_id = AutoDial_ReSume_PauSe("VDADready","NEW_ID");
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -11391,7 +11426,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
}
|
||||
if (xmlhttp)
|
||||
{
|
||||
VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context + "&qm_extension=" + qm_extension;
|
||||
VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context + "&qm_extension=" + qm_extension + "&stage=" + tempreason;
|
||||
xmlhttp.open('POST', 'vdc_db_query.php');
|
||||
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
||||
xmlhttp.send(VDlogout_query);
|
||||
@@ -11413,11 +11448,13 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
{logout_content='Your Shift is over or has changed, you have been logged out of your session<br /><br />';}
|
||||
if (tempreason=='API')
|
||||
{logout_content='The system has received a command to log you out, you have been logged out of your session<br /><br />';}
|
||||
if (tempreason=='TIMEOUT')
|
||||
{logout_content='You have been paused for too long, you have been logged out of your session<br /><br />';}
|
||||
|
||||
document.getElementById("LogouTBoxLink").innerHTML = logout_content + "<a href=\"" + agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + original_phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + orig_pass + "\">CLICK HERE TO LOG IN AGAIN</a>\n";
|
||||
|
||||
logout_stop_timeouts = 1;
|
||||
|
||||
|
||||
// window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass;
|
||||
}
|
||||
}
|
||||
@@ -13542,6 +13579,14 @@ function phone_number_format(formatphone) {
|
||||
WaitingForNextStep=1;
|
||||
check_for_conf_calls(session_id, '0');
|
||||
AgentDispoing++;
|
||||
// document.getElementById("debugbottomspan").innerHTML = "DISPO SECONDS " + AgentDispoing;
|
||||
|
||||
if ( (dispo_max > 0) && (AgentDispoing > dispo_max) )
|
||||
{
|
||||
document.vicidial_form.DispoSelectStop.checked=true;
|
||||
document.vicidial_form.DispoSelection.value = dispo_max_dispo;
|
||||
DispoSelect_submit('1',dispo_max_dispo);
|
||||
}
|
||||
}
|
||||
if (VU_agent_choose_ingroups_skip_count > 0)
|
||||
{
|
||||
@@ -13616,6 +13661,27 @@ function phone_number_format(formatphone) {
|
||||
VD_live_call_secondS++;
|
||||
document.vicidial_form.SecondS.value = VD_live_call_secondS;
|
||||
document.getElementById("SecondSDISP").innerHTML = VD_live_call_secondS;
|
||||
if (CheckDEADcallON > 0)
|
||||
{
|
||||
CheckDEADcallCOUNT++;
|
||||
// document.getElementById("debugbottomspan").innerHTML = "DEAD CALL SECONDS " + CheckDEADcallCOUNT;
|
||||
|
||||
if ( (dead_max > 0) && (CheckDEADcallCOUNT > dead_max) )
|
||||
{
|
||||
dead_auto_dispo_count=4;
|
||||
dead_auto_dispo_finish=1;
|
||||
alt_phone_dialing=starting_alt_phone_dialing;
|
||||
alt_dial_active = 0;
|
||||
alt_dial_status_display = 0;
|
||||
document.vicidial_form.DispoSelection.value = dead_max_dispo;
|
||||
document.vicidial_form.DispoSelectStop.checked=true;
|
||||
dialedcall_send_hangup('NO', 'NO', dead_max_dispo);
|
||||
if (custom_fields_enabled > 0)
|
||||
{
|
||||
vcFormIFrame.document.form_custom_fields.submit();
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
if (XD_live_customer_call==1)
|
||||
{
|
||||
@@ -13679,6 +13745,16 @@ function phone_number_format(formatphone) {
|
||||
}
|
||||
HKdispo_display--;
|
||||
}
|
||||
if (dead_auto_dispo_count > 0)
|
||||
{
|
||||
if ( (dead_auto_dispo_count == 3) && (dead_auto_dispo_finish==1) )
|
||||
{
|
||||
dead_auto_dispo_finish=0;
|
||||
DispoSelect_submit('1',dead_max_dispo);
|
||||
}
|
||||
dead_auto_dispo_count--;
|
||||
}
|
||||
|
||||
if (all_record == 'YES')
|
||||
{
|
||||
if (all_record_count < allcalls_delay)
|
||||
@@ -13924,6 +14000,16 @@ function phone_number_format(formatphone) {
|
||||
var customer_local_time = customer_date + " " + customer_time;
|
||||
document.getElementById("custdatetime").innerHTML = customer_local_time;
|
||||
}
|
||||
if ( (VDRP_stage=='PAUSED') && (VD_live_customer_call < 1) )
|
||||
{
|
||||
VDRP_stage_seconds++;
|
||||
// document.getElementById("debugbottomspan").innerHTML = "PAUSED SECONDS " + VDRP_stage_seconds;
|
||||
|
||||
if ( (pause_max > 0) && (VDRP_stage_seconds > pause_max) )
|
||||
{
|
||||
LogouT('TIMEOUT');
|
||||
}
|
||||
}
|
||||
start_all_refresh();
|
||||
|
||||
if (check_n==2)
|
||||
|
||||
+41
-5
File diff suppressed because one or more lines are too long
@@ -7,6 +7,7 @@
|
||||
# CHANGELOG:
|
||||
# 131019-0848 - Moved help from admin.php
|
||||
# 131029-2058 - Added auto-restart asterisk help
|
||||
# 131208-1635 - Added help for max dead, dispo and pause time campaign options
|
||||
#
|
||||
|
||||
|
||||
@@ -1319,6 +1320,31 @@ if ($SSoutbound_autodial_active > 0)
|
||||
<BR>
|
||||
<B>Disable Dispo Status -</B> If the Disable Dispo Screen option is set to DISPO_DISABLED, then this field must be filled in. You can use any disposition you want for this field as long as it is 1 to 6 characters in length with only letters and numbers.
|
||||
|
||||
<BR>
|
||||
<A NAME="campaigns-dead_max">
|
||||
<BR>
|
||||
<B>Dead Call Max Seconds -</B> If this is set to greater than 0, after a customer hangs up and the agent has not clicked on the Hangup Customer button in this number of seconds, the call will automatically be hung up, the status below will be set and the agent will be paused. Default is 0 for disabled.
|
||||
|
||||
<BR>
|
||||
<A NAME="campaigns-dead_max_dispo">
|
||||
<BR>
|
||||
<B>Dead Call Max Status -</B> If Dead Call Max Seconds is enabled, this is the status set for the call when the agent dead call is not hung up past the number of seconds set above. Default is DCMX.
|
||||
|
||||
<BR>
|
||||
<A NAME="campaigns-dispo_max">
|
||||
<BR>
|
||||
<B>Dispo Call Max Seconds -</B> If this is set to greater than 0, and the agent has not selected a disposition status in this number of seconds, the call will automatically be set to the status below and the agent will be paused. Default is 0 for disabled.
|
||||
|
||||
<BR>
|
||||
<A NAME="campaigns-dispo_max_dispo">
|
||||
<BR>
|
||||
<B>Dispo Call Max Status -</B> If Dispo Call Max Seconds is enabled, this is the status set for the call when the agent has not selected a status past the number of seconds set above. Default is DISMX.
|
||||
|
||||
<BR>
|
||||
<A NAME="campaigns-pause_max">
|
||||
<BR>
|
||||
<B>Agent Pause Max Seconds -</B> If this is set to greater than 0, and the agent has not gone out of PAUSED status in this number of seconds, the agent will automatically be logged out of the agent screen. Default is 0 for disabled.
|
||||
|
||||
<BR>
|
||||
<A NAME="campaigns-screen_labels">
|
||||
<BR>
|
||||
|
||||
@@ -25,6 +25,7 @@
|
||||
# 130616-0052 - Added filtering of input to prevent SQL injection attacks and new user auth
|
||||
# 130901-0835 - Changed to mysqli PHP functions
|
||||
# 131016-2101 - Added checking for level 8 add-copy restriction
|
||||
# 131208-2156 - Added user log TIMEOUTLOGOUT event status
|
||||
#
|
||||
|
||||
$startMS = microtime();
|
||||
@@ -640,7 +641,7 @@ if ( ( ($stage == "tc_log_user_OUT") or ($stage == "tc_log_user_IN") ) and ($mod
|
||||
|
||||
|
||||
##### Run timeclock login queries #####
|
||||
if ( ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') ) and ($stage == "tc_log_user_IN") )
|
||||
if ( ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') or ($status=='TIMEOUTLOGOUT') ) and ($stage == "tc_log_user_IN") )
|
||||
{
|
||||
### Add a record to the timeclock log
|
||||
$stmtA="INSERT INTO vicidial_timeclock_log set event='LOGIN', user='$user', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip', event_date='$NOW_TIME', manager_user='$PHP_AUTH_USER', manager_ip='$ip', notes='Manager LOGIN of user from user status page';";
|
||||
|
||||
Reference in New Issue
Block a user