ViciDial/agc_2-X
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Fixed division by zero bug in HTML mode in Agent Time Detail report

Browse Source 
git-svn-id: svn://192.168.202.10@2044 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2013-11-29 15:22:17 +00:00
parent cdbb425922
commit e02b861f80
1 changed files with 53 additions and 26 deletions
Download Patch File Download Diff File Expand all files Collapse all files
www/vicidial/AST_agent_time_detail.php
+53 -26
View File
@@ -31,6 +31,7 @@
# 130704-0945 - Fixed issue #675
# 130829-2012 - Changed to mysqli PHP functions
# 131122-0657 - Added options.php atdr_login_logout_user_link option
# 131129-1020 - Fixed division by zero bug in HTML mode
#
$startMS = microtime();
@@ -921,11 +922,17 @@ else
if (trim($user_holds)>$max_user_holds) {$max_user_holds=trim($user_holds);}
if (trim($park_array[$Suser[$m]][1]+0)>$max_total_hold_time) {$max_total_hold_time=trim($park_array[$Suser[$m]][1]+0);}
if (trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds))>$max_avg_hold_time) {$max_avg_hold_time=trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds));}
if ($user_holds>0) {
if (trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds))>$max_avg_hold_time) {$max_avg_hold_time=trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds));}
}
if (trim($user_hpc)>$max_user_hpc) {$max_user_hpc=trim($user_hpc);}
$graph_stats[$m][15]=trim($user_holds);
$graph_stats[$m][16]=trim($park_array[$Suser[$m]][1]+0);
$graph_stats[$m][17]=trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds));
if ($user_holds>0) {
$graph_stats[$m][17]=trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds));
} else {
$graph_stats[$m][17]=0;
}
$graph_stats[$m][18]=trim($user_hpc);
@@ -1109,11 +1116,23 @@ else
### END loop through each status ###
### call function to calculate and print dialable leads
$TOTwaitpct=sprintf("%01.2f", (100*$TOTwait/$TOTALtime));
$TOTtalkpct=sprintf("%01.2f", (100*$TOTtalk/$TOTALtime));
$TOTdispopct=sprintf("%01.2f", (100*$TOTdispo/$TOTALtime));
$TOTpausepct=sprintf("%01.2f", (100*$TOTpause/$TOTALtime));
$TOTdeadpct=sprintf("%01.2f", (100*$TOTdead/$TOTALtime));
if ($TOTALtime>0)
{
$TOTwaitpct=sprintf("%01.2f", (100*$TOTwait/$TOTALtime));
$TOTtalkpct=sprintf("%01.2f", (100*$TOTtalk/$TOTALtime));
$TOTdispopct=sprintf("%01.2f", (100*$TOTdispo/$TOTALtime));
$TOTpausepct=sprintf("%01.2f", (100*$TOTpause/$TOTALtime));
$TOTdeadpct=sprintf("%01.2f", (100*$TOTdead/$TOTALtime));
}
else
{
$TOTwaitpct=sprintf("%01.2f", 0);
$TOTtalkpct=sprintf("%01.2f", 0);
$TOTdispopct=sprintf("%01.2f", 0);
$TOTpausepct=sprintf("%01.2f", 0);
$TOTdeadpct=sprintf("%01.2f", 0);
}
$TOTwait = sec_convert($TOTwait,$TIME_agenttimedetail);
$TOTtalk = sec_convert($TOTtalk,$TIME_agenttimedetail);
$TOTdispo = sec_convert($TOTdispo,$TIME_agenttimedetail);
@@ -1124,8 +1143,16 @@ else
$TOTtimeTC = sec_convert($TOTtimeTC,$TIME_agenttimedetail);
if ($show_parks) {
$TOTavg_hold_time=round($TOTtotal_hold_time/$TOTuser_holds);
$TOTuser_hpc=sprintf("%.2f", ($TOTuser_holds/$TOTcalls));
if ($TOTuser_holds>0) {
$TOTavg_hold_time=round($TOTtotal_hold_time/$TOTuser_holds);
} else {
$TOTavg_hold_time=0;
}
if ($TOTcalls>0) {
$TOTuser_hpc=sprintf("%.2f", ($TOTuser_holds/$TOTcalls));
} else {
$TOTuser_hpc=0;
}
$TOTtotal_hold_time=sec_convert($TOTtotal_hold_time,$TIME_agenttimedetail);
$TOTavg_hold_time=sec_convert($TOTavg_hold_time,$TIME_agenttimedetail);
$hTOTuser_holds= sprintf("%8s", $TOTuser_holds);
@@ -1183,23 +1210,23 @@ else
{
$CALLS_graph.=" <tr><td class='chart_td$class'><a href=\'./user_stats.php?user=".$user_IDs[$d]."&begin_date=$query_date&end_date\'>".$graph_stats[$d][0]."</a></td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][1]/$max_calls)."' height='16' />".$graph_stats[$d][1]."</td></tr>";
}
$TIMECLOCK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][2]/$max_timeclock)."' height='16' />".sec_convert($graph_stats[$d][2], 'HF')."</td></tr>";
$AGENTTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][3]/$max_agenttime)."' height='16' />".sec_convert($graph_stats[$d][3], 'HF')."</td></tr>";
$WAIT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][4]/$max_wait)."' height='16' />".sec_convert($graph_stats[$d][4], 'HF')."</td></tr>";
$TALK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][5]/$max_talk)."' height='16' />".sec_convert($graph_stats[$d][5], 'HF')."</td></tr>";
$DISPO_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][6]/$max_dispo)."' height='16' />".sec_convert($graph_stats[$d][6], 'HF')."</td></tr>";
$PAUSE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][7]/$max_pause)."' height='16' />".sec_convert($graph_stats[$d][7], 'HF')."</td></tr>";
$DEAD_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][8]/$max_dead)."' height='16' />".sec_convert($graph_stats[$d][8], 'HF')."</td></tr>";
$CUSTOMER_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][9]/$max_customer)."' height='16' />".sec_convert($graph_stats[$d][9], 'HF')."</td></tr>";
$TALKPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][10]/$max_talkpct)."' height='16' />".$graph_stats[$d][10]." %</td></tr>";
$DISPOPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][11]/$max_dispopct)."' height='16' />".$graph_stats[$d][11]." %</td></tr>";
$PAUSEPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][12]/$max_pausepct)."' height='16' />".$graph_stats[$d][12]." %</td></tr>";
$DEADPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][13]/$max_deadpct)."' height='16' />".$graph_stats[$d][13]." %</td></tr>";
$WAITPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][14]/$max_waitpct)."' height='16' />".$graph_stats[$d][14]." %</td></tr>";
$PARKS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][15]/$max_user_holds)."' height='16' />".$graph_stats[$d][15]."</td></tr>";
$PARKTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][16]/$max_total_hold_time)."' height='16' />".sec_convert($graph_stats[$d][16],'HF')."</td></tr>";
$AVGPARK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][17]/$max_avg_hold_time)."' height='17' />".sec_convert($graph_stats[$d][17],'HF')."</td></tr>";
$PARKSCALL_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][18]/$max_user_hpc)."' height='16' />".$graph_stats[$d][18]."</td></tr>";
$TIMECLOCK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_timeclock>0 ? round(1000*$graph_stats[$d][2]/$max_timeclock) : 0)."' height='16' />".sec_convert($graph_stats[$d][2], 'HF')."</td></tr>";
$AGENTTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_agenttime>0 ? round(1000*$graph_stats[$d][3]/$max_agenttime) : 0)."' height='16' />".sec_convert($graph_stats[$d][3], 'HF')."</td></tr>";
$WAIT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_wait>0 ? round(1000*$graph_stats[$d][4]/$max_wait) : 0)."' height='16' />".sec_convert($graph_stats[$d][4], 'HF')."</td></tr>";
$TALK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_talk>0 ? round(1000*$graph_stats[$d][5]/$max_talk) : 0)."' height='16' />".sec_convert($graph_stats[$d][5], 'HF')."</td></tr>";
$DISPO_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_dispo>0 ? round(1000*$graph_stats[$d][6]/$max_dispo) : 0)."' height='16' />".sec_convert($graph_stats[$d][6], 'HF')."</td></tr>";
$PAUSE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_pause>0 ? round(1000*$graph_stats[$d][7]/$max_pause) : 0)."' height='16' />".sec_convert($graph_stats[$d][7], 'HF')."</td></tr>";
$DEAD_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_dead>0 ? round(1000*$graph_stats[$d][8]/$max_dead) : 0)."' height='16' />".sec_convert($graph_stats[$d][8], 'HF')."</td></tr>";
$CUSTOMER_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_customer>0 ? round(1000*$graph_stats[$d][9]/$max_customer) : 0)."' height='16' />".sec_convert($graph_stats[$d][9], 'HF')."</td></tr>";
$TALKPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_talkpct>0 ? round(1000*$graph_stats[$d][10]/$max_talkpct) : 0)."' height='16' />".$graph_stats[$d][10]." %</td></tr>";
$DISPOPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_dispopct>0 ? round(1000*$graph_stats[$d][11]/$max_dispopct) : 0)."' height='16' />".$graph_stats[$d][11]." %</td></tr>";
$PAUSEPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_pausepct>0 ? round(1000*$graph_stats[$d][12]/$max_pausepct) : 0)."' height='16' />".$graph_stats[$d][12]." %</td></tr>";
$DEADPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_deadpct>0 ? round(1000*$graph_stats[$d][13]/$max_deadpct) : 0)."' height='16' />".$graph_stats[$d][13]." %</td></tr>";
$WAITPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_waitpct>0 ? round(1000*$graph_stats[$d][14]/$max_waitpct) : 0)."' height='16' />".$graph_stats[$d][14]." %</td></tr>";
$PARKS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_user_holds>0 ? round(1000*$graph_stats[$d][15]/$max_user_holds) : 0)."' height='16' />".$graph_stats[$d][15]."</td></tr>";
$PARKTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_total_hold_time>0 ? round(1000*$graph_stats[$d][16]/$max_total_hold_time) : 0)."' height='16' />".sec_convert($graph_stats[$d][16],'HF')."</td></tr>";
$AVGPARK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_avg_hold_time>0 ? round(1000*$graph_stats[$d][17]/$max_avg_hold_time) : 0)."' height='17' />".sec_convert($graph_stats[$d][17],'HF')."</td></tr>";
$PARKSCALL_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".($max_user_hpc>0 ? round(1000*$graph_stats[$d][18]/$max_user_hpc) : 0)."' height='16' />".$graph_stats[$d][18]."</td></tr>";
for ($e=0; $e<count($sub_statusesARY); $e++) {
$Sstatus=$sub_statusesARY[$e];