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Added vicidial_inbound_callback_queue stats to Inbound Report v2

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git-svn-id: svn://192.168.202.10@3661 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2022-12-08 22:26:00 +00:00
parent a5869c8e92
commit 3b1574c879
4 changed files with 89 additions and 3 deletions
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docs/Email_user_manual.txt
+3 -1
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@@ -1,4 +1,4 @@
EMAIL HANDLING DOC Started: 2012-12-23 Updated: 2022-12-05
EMAIL HANDLING DOC Started: 2012-12-23 Updated: 2022-12-08
(example of how to set up an email account with Gmail is at the bottom)
@@ -302,3 +302,5 @@ You have to give your server a Fully Qualified Domain Name(FQDN), if only locall
2. Edit the "/etc/hostname" file on that server and enter in the FQDN that you have added to DNS
3. Edit the "/etc/hosts" file on that server and enter in the new FQDN and the local IP Address, with another entry for the real-world IP Address if there is one
4. Reboot your server.
You may also need to define your FQDN in your email configuration files, for example if you are using Postfix for email, in the “/etc/postfix/main.cf" you will need to change the “myhostname” setting to your FQDN(i.e.: “myhostname = dialer01.dialer-domain.com”). Also, if you are using a mail relay server, you will need to set the “relayhost” setting as well(i.e.: “relayhost = mail.relay-domain.com:587”).
extras/MySQL_AST_CREATE_tables.sql
+5 -2
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@@ -4141,7 +4141,10 @@ queue_priority TINYINT(2) default '0',
call_date DATETIME,
gmt_offset_now DECIMAL(4,2) DEFAULT '0.00',
modify_date TIMESTAMP,
index (icbq_status)
index (icbq_status),
index (group_id),
index (icbq_date),
index (call_date)
) ENGINE=MyISAM;
CREATE TABLE recording_log_deletion_queue (
@@ -5177,4 +5180,4 @@ INSERT INTO `wallboard_reports` VALUES ('AGENTS_AND_QUEUES','Agents and Queues',
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1670',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1671',db_schema_update_date=NOW(),reload_timestamp=NOW();
extras/upgrade_2.14.sql
+10
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@@ -2059,3 +2059,13 @@ index (call_date)
) ENGINE=MyISAM;
UPDATE system_settings SET db_schema_version='1670',db_schema_update_date=NOW() where db_schema_version < 1670;
CREATE INDEX vicq_group_id on vicidial_inbound_callback_queue(group_id);
CREATE INDEX vicq_icbq_date on vicidial_inbound_callback_queue(icbq_date);
CREATE INDEX vicq_call_date on vicidial_inbound_callback_queue(call_date);
CREATE INDEX vicqa_group_id on vicidial_inbound_callback_queue_archive(group_id);
CREATE INDEX vicqa_icbq_date on vicidial_inbound_callback_queue_archive(icbq_date);
CREATE INDEX vicqa_call_date on vicidial_inbound_callback_queue_archive(call_date);
UPDATE system_settings SET db_schema_version='1671',db_schema_update_date=NOW() where db_schema_version < 1671;
www/vicidial/AST_CLOSERstats_v2.php
+71
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@@ -74,6 +74,7 @@
# 211022-0734 - Added IR_SLA_all_statuses options.php setting
# 211027-1050 - Added optional campaign selection(camp_select), for calculation of OCR only
# 212207-2227 - Added IQNANQ to drop SQL calculation queries, fix for AHT calculation in show_camp mode
# 221208-1013 - Added vicidial_inbound_callback_queue stats
#
$startMS = microtime();
@@ -1041,6 +1042,7 @@ $orig_call_time_clause.=" )";
$calldate_call_time_clause=preg_replace('/<DATE_COLUMN>/', 'call_date', $orig_call_time_clause);
$starttime_call_time_clause=preg_replace('/<DATE_COLUMN>/', 'start_time', $orig_call_time_clause);
$eventtime_call_time_clause=preg_replace('/<DATE_COLUMN>/', 'event_time', $orig_call_time_clause);
$icbq_date_call_time_clause=preg_replace('/<DATE_COLUMN>/', 'icbq_date', $orig_call_time_clause);
# Calculate first record in interval and last
@@ -1735,6 +1737,75 @@ else
$rpt_type_verbiages=_QXZ("CALLS",6);
}
##############################
######### CALLBACK QUEUE STATS
if ($DID != 'Y')
{
$MAIN.="\n";
$MAIN.="---------- "._QXZ("CALLBACK QUEUE STATS")."\n";
$CSV_text1.="\n\""._QXZ("CALLBACK QUEUE STATS")."\"\n";
$stmt="SELECT count(*) from vicidial_inbound_callback_queue where icbq_date >= '$query_date_BEGIN' and icbq_date <= '$query_date_END' $icbq_date_call_time_clause and group_id IN($group_SQL);";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$today_cbQUEUEcalls = $row[0];
$stmt="SELECT count(*) from vicidial_inbound_callback_queue_archive where icbq_date >= '$query_date_BEGIN' and icbq_date <= '$query_date_END' $icbq_date_call_time_clause and group_id IN($group_SQL);";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$archive_cbQUEUEcalls = $row[0];
$temp_cbQUEUE_calls = ($today_cbQUEUEcalls + $archive_cbQUEUEcalls);
$cbQUEUEstatus_output='';
if ($temp_cbQUEUE_calls > 0)
{
$cbQUEUEstatus_output .= _QXZ("Callback Queue Statuses").":\n";
$cbQUEUEstatus_outputCSV .= '"'._QXZ("Callback Queue Statuses").":\"\n";
$stmt="SELECT sum(qty), icbq_status FROM ( (SELECT count(*) as qty, t.icbq_status FROM vicidial_inbound_callback_queue t WHERE icbq_date >= '$query_date_BEGIN' and icbq_date <= '$query_date_END' $icbq_date_call_time_clause and group_id IN($group_SQL) group by t.icbq_status) UNION ALL (SELECT count(*) as qty, c.icbq_status FROM vicidial_inbound_callback_queue_archive c WHERE icbq_date >= '$query_date_BEGIN' and icbq_date <= '$query_date_END' $icbq_date_call_time_clause and group_id IN($group_SQL) group by c.icbq_status) ) t group by icbq_status order by icbq_status;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$icbq_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $icbq_to_print)
{
$row=mysqli_fetch_row($rslt);
$campaigns_allowed[$i] = $row[0];
$campaigns_names[$i] = $row[1];
$temp_count = sprintf("%10s", $row[0]);
$temp_status = sprintf("%10s", $row[1]);
$cbQUEUEstatus_output .= "$temp_status $temp_count\n";
$cbQUEUEstatus_outputCSV .= "\"$temp_status\",\"$temp_count\"\n";
$i++;
}
}
$cbQUEUEcalls = sprintf("%10s", $temp_cbQUEUE_calls);
$cbQUEUEpercent = (MathZDC($cbQUEUEcalls, $TOTALcalls) * 100);
$cbQUEUEpercent = round($cbQUEUEpercent, 0);
$MAIN.=_QXZ("Total Callback Queue Calls:",46)." $cbQUEUEcalls $cbQUEUEpercent%\n";
$MAIN.=$cbQUEUEstatus_output;
# $MAIN.=_QXZ("Average QUEUE Length for queue calls:",46)." $average_queue_seconds "._QXZ("seconds")."\n";
# $MAIN.=_QXZ("Average QUEUE Length across all calls:",46)." $average_total_queue_seconds "._QXZ("seconds")."\n";
$CSV_text1.="\""._QXZ("Total Callback Queue Calls").":\",\"$cbQUEUEcalls\",\"$cbQUEUEpercent%\"\n";
$CSV_text1.=$cbQUEUEstatus_outputCSV;
# $CSV_text1.="\""._QXZ("Average QUEUE Length for queue calls").":\",\"$average_queue_seconds "._QXZ("seconds")."\"\n";
# $CSV_text1.="\""._QXZ("Average QUEUE Length across all calls").":\",\"$average_total_queue_seconds "._QXZ("seconds")."\"\n";
$rpt_type_verbiage=_QXZ("CALLBACK QUEUE CALL",6);
$rpt_type_verbiages=_QXZ("CALLBACK QUEUE CALLS",6);
}
##############################
######### CALL HOLD TIME BREAKDOWN IN SECONDS