Added vicidial_inbound_callback_queue stats to Inbound Report v2

git-svn-id: svn://192.168.202.10@3661 3d104415-ff17-0410-8863-d5cf3c621b8a

docs/Email_user_manual.txt

@@ -1,4 +1,4 @@
-EMAIL HANDLING DOC		Started: 2012-12-23	Updated: 2022-12-05
+EMAIL HANDLING DOC		Started: 2012-12-23	Updated: 2022-12-08
 
 (example of how to set up an email account with Gmail is at the bottom)
 
@@ -302,3 +302,5 @@ You have to give your server a Fully Qualified Domain Name(FQDN), if only locall
 2. Edit the "/etc/hostname" file on that server and enter in the FQDN that you have added to DNS
 3. Edit the "/etc/hosts" file on that server and enter in the new FQDN and the local IP Address, with another entry for the real-world IP Address if there is one
 4. Reboot your server.
+
+You may also need to define your FQDN in your email configuration files, for example if you are using Postfix for email, in the “/etc/postfix/main.cf" you will need to change the “myhostname” setting to your FQDN(i.e.: “myhostname = dialer01.dialer-domain.com”). Also, if you are using a mail relay server, you will need to set the “relayhost” setting as well(i.e.: “relayhost = mail.relay-domain.com:587”).

extras/MySQL_AST_CREATE_tables.sql

@@ -4141,7 +4141,10 @@ queue_priority TINYINT(2) default '0',
 call_date DATETIME,
 gmt_offset_now DECIMAL(4,2) DEFAULT '0.00',
 modify_date TIMESTAMP,
-index (icbq_status)
+index (icbq_status),
+index (group_id),
+index (icbq_date),
+index (call_date)
 ) ENGINE=MyISAM;
 
 CREATE TABLE recording_log_deletion_queue (
@@ -5177,4 +5180,4 @@ INSERT INTO `wallboard_reports` VALUES ('AGENTS_AND_QUEUES','Agents and Queues',
 
 UPDATE system_settings set vdc_agent_api_active='1';
 
-UPDATE system_settings SET db_schema_version='1670',db_schema_update_date=NOW(),reload_timestamp=NOW();
+UPDATE system_settings SET db_schema_version='1671',db_schema_update_date=NOW(),reload_timestamp=NOW();

extras/upgrade_2.14.sql

@@ -2059,3 +2059,13 @@ index (call_date)
 ) ENGINE=MyISAM;
 
 UPDATE system_settings SET db_schema_version='1670',db_schema_update_date=NOW() where db_schema_version < 1670;
+
+CREATE INDEX vicq_group_id on vicidial_inbound_callback_queue(group_id);
+CREATE INDEX vicq_icbq_date on vicidial_inbound_callback_queue(icbq_date);
+CREATE INDEX vicq_call_date on vicidial_inbound_callback_queue(call_date);
+
+CREATE INDEX vicqa_group_id on vicidial_inbound_callback_queue_archive(group_id);
+CREATE INDEX vicqa_icbq_date on vicidial_inbound_callback_queue_archive(icbq_date);
+CREATE INDEX vicqa_call_date on vicidial_inbound_callback_queue_archive(call_date);
+
+UPDATE system_settings SET db_schema_version='1671',db_schema_update_date=NOW() where db_schema_version < 1671;

www/vicidial/AST_CLOSERstats_v2.php

@@ -74,6 +74,7 @@
 # 211022-0734 - Added IR_SLA_all_statuses options.php setting
 # 211027-1050 - Added optional campaign selection(camp_select), for calculation of OCR only
 # 212207-2227 - Added IQNANQ to drop SQL calculation queries, fix for AHT calculation in show_camp mode
+# 221208-1013 - Added vicidial_inbound_callback_queue stats
 #
 
 $startMS = microtime();
@@ -1041,6 +1042,7 @@ $orig_call_time_clause.=" )";
 $calldate_call_time_clause=preg_replace('/<DATE_COLUMN>/', 'call_date', $orig_call_time_clause);
 $starttime_call_time_clause=preg_replace('/<DATE_COLUMN>/', 'start_time', $orig_call_time_clause);
 $eventtime_call_time_clause=preg_replace('/<DATE_COLUMN>/', 'event_time', $orig_call_time_clause);
+$icbq_date_call_time_clause=preg_replace('/<DATE_COLUMN>/', 'icbq_date', $orig_call_time_clause);
 
 
 # Calculate first record in interval and last
@@ -1735,6 +1737,75 @@ else
 	$rpt_type_verbiages=_QXZ("CALLS",6);
 	}
 
+
+##############################
+#########  CALLBACK QUEUE STATS
+if ($DID != 'Y')
+	{
+	$MAIN.="\n";
+	$MAIN.="---------- "._QXZ("CALLBACK QUEUE STATS")."\n";
+
+	$CSV_text1.="\n\""._QXZ("CALLBACK QUEUE STATS")."\"\n";
+
+	$stmt="SELECT count(*) from vicidial_inbound_callback_queue where icbq_date >= '$query_date_BEGIN' and icbq_date <= '$query_date_END' $icbq_date_call_time_clause and group_id IN($group_SQL);";
+	$rslt=mysql_to_mysqli($stmt, $link);
+	if ($DB) {$MAIN.="$stmt\n";}
+	$row=mysqli_fetch_row($rslt);
+	$today_cbQUEUEcalls = $row[0];
+
+	$stmt="SELECT count(*) from vicidial_inbound_callback_queue_archive where icbq_date >= '$query_date_BEGIN' and icbq_date <= '$query_date_END' $icbq_date_call_time_clause and group_id IN($group_SQL);";
+	$rslt=mysql_to_mysqli($stmt, $link);
+	if ($DB) {$MAIN.="$stmt\n";}
+	$row=mysqli_fetch_row($rslt);
+	$archive_cbQUEUEcalls = $row[0];
+	$temp_cbQUEUE_calls = ($today_cbQUEUEcalls + $archive_cbQUEUEcalls);
+	$cbQUEUEstatus_output='';
+
+	if ($temp_cbQUEUE_calls > 0)
+		{
+		$cbQUEUEstatus_output .= _QXZ("Callback Queue Statuses").":\n";
+		$cbQUEUEstatus_outputCSV .= '"'._QXZ("Callback Queue Statuses").":\"\n";
+
+		$stmt="SELECT sum(qty), icbq_status FROM ( (SELECT count(*) as qty, t.icbq_status FROM vicidial_inbound_callback_queue t WHERE icbq_date >= '$query_date_BEGIN' and icbq_date <= '$query_date_END' $icbq_date_call_time_clause and group_id IN($group_SQL) group by t.icbq_status) UNION ALL (SELECT count(*) as qty, c.icbq_status FROM vicidial_inbound_callback_queue_archive c WHERE icbq_date >= '$query_date_BEGIN' and icbq_date <= '$query_date_END' $icbq_date_call_time_clause and group_id IN($group_SQL) group by c.icbq_status) ) t group by icbq_status order by icbq_status;";
+		$rslt=mysql_to_mysqli($stmt, $link);
+		if ($DB) {$MAIN.="$stmt\n";}
+		$icbq_to_print = mysqli_num_rows($rslt);
+
+		$i=0;
+		while ($i < $icbq_to_print)
+			{
+			$row=mysqli_fetch_row($rslt);
+			$campaigns_allowed[$i] =		$row[0];
+			$campaigns_names[$i] =	$row[1];
+
+			$temp_count =	sprintf("%10s", $row[0]);
+			$temp_status =	sprintf("%10s", $row[1]);
+
+			$cbQUEUEstatus_output .= "$temp_status $temp_count\n";
+			$cbQUEUEstatus_outputCSV .= "\"$temp_status\",\"$temp_count\"\n";
+			$i++;
+			}
+		}
+
+	$cbQUEUEcalls =	sprintf("%10s", $temp_cbQUEUE_calls);
+	$cbQUEUEpercent = (MathZDC($cbQUEUEcalls, $TOTALcalls) * 100);
+	$cbQUEUEpercent = round($cbQUEUEpercent, 0);
+
+	$MAIN.=_QXZ("Total Callback Queue Calls:",46)." $cbQUEUEcalls  $cbQUEUEpercent%\n";
+	$MAIN.=$cbQUEUEstatus_output;
+#	$MAIN.=_QXZ("Average QUEUE Length for queue calls:",46)." $average_queue_seconds "._QXZ("seconds")."\n";
+#	$MAIN.=_QXZ("Average QUEUE Length across all calls:",46)." $average_total_queue_seconds "._QXZ("seconds")."\n";
+
+	$CSV_text1.="\""._QXZ("Total Callback Queue Calls").":\",\"$cbQUEUEcalls\",\"$cbQUEUEpercent%\"\n";
+	$CSV_text1.=$cbQUEUEstatus_outputCSV;
+#	$CSV_text1.="\""._QXZ("Average QUEUE Length for queue calls").":\",\"$average_queue_seconds "._QXZ("seconds")."\"\n";
+#	$CSV_text1.="\""._QXZ("Average QUEUE Length across all calls").":\",\"$average_total_queue_seconds "._QXZ("seconds")."\"\n";
+
+	$rpt_type_verbiage=_QXZ("CALLBACK QUEUE CALL",6);
+	$rpt_type_verbiages=_QXZ("CALLBACK QUEUE CALLS",6);
+	}
+
+
 ##############################
 #########  CALL HOLD TIME BREAKDOWN IN SECONDS