ViciDial/agc_2-X
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Fixed QM partition problem with new MySQL keyword 'partition'

Browse Source 
git-svn-id: svn://192.168.202.10@2610 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2016-11-02 16:55:52 +00:00
parent 258c219efb
commit 3e902086e7
18 changed files with 176 additions and 139 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agi/agi-DID_route.agi
+3 -2
View File
@@ -41,6 +41,7 @@
# 150708-2252 - Added max_queue_ingroup_ DID options
# 150806-1316 - Added Filter URL logging to url log, and added variables for uniqueid, channel and server_ip
# 160106-0719 - Added filter option for GROUP_AREACODE
# 161102-1035 - Fixed QM partition problem
#
@@ -860,7 +861,7 @@ if ( ($did_route =~ /EXTEN|CALLMENU/) && ($enable_queuemetrics_logging > 0) )
if ($DBX) {print "CONNECTED TO QueueMetrics DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='DID',data2='$extension',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='DID',data2='$extension',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
}
@@ -913,7 +914,7 @@ if ($did_route =~ /CALLMENU/)
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$callerid',data3='$extension',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$callerid',data3='$extension',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
}
agi/agi-VDAD_ALL_inbound.agi
+20 -19
View File
@@ -202,6 +202,7 @@
# 151004-0815 - Fixed issue with recording vicidial_id for remote agent calls, now set to closecallid
# 160101-1525 - Added routing_initiated_recordings
# 160517-0330 - Added code for state/postal_code channel variables new lead insertion if populated
# 161102-1036 - Fixed QM partition problem
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -1528,7 +1529,7 @@ if ( ( ( ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) ) && ($hm >= $c
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02197'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
}
@@ -1806,7 +1807,7 @@ if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED/) || ($MCnanque_override > 0) ) && ($
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02198'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
}
@@ -2032,7 +2033,7 @@ if ($enable_queuemetrics_logging > 0)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='ENTERQUEUE',data2='$data2',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='ENTERQUEUE',data2='$data2',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02028'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
}
@@ -3127,7 +3128,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
$sthA->finish();
if ($AGILOG) {$agi_string = "$sthArowsCQPE|$dataSQL|$stmtA|"; &agi_output;}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id' $dataSQL;";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id' $dataSQL;";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02065'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
@@ -3779,11 +3780,11 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
$place++;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02078'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='HXFER',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='HXFER',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02079'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
@@ -4305,11 +4306,11 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
$place++;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='1',data2='$place',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='1',data2='$place',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02087'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='QVMAIL',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='QVMAIL',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02088'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
@@ -4406,7 +4407,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02205'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
}
@@ -4536,11 +4537,11 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
$place++;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02093'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='WAITTO',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='WAITTO',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02094'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
@@ -4748,11 +4749,11 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
$place++;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='1',data2='$place',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='1',data2='$place',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02087'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='QVMAIL',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='QVMAIL',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02088'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
@@ -4850,7 +4851,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02206'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
}
@@ -4979,11 +4980,11 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
$place++;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02093'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='HOLDTO',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='HOLDTO',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02094'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
@@ -5161,11 +5162,11 @@ if ( ($drop_timer > $DROP_TIME) || ($MCdrop_override > 0) )
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
$place++;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHTIMEOUT',data1='$place',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHTIMEOUT',data1='$place',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02097'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='$DRstatus',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='$DRstatus',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02098'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
@@ -5273,7 +5274,7 @@ if ( ($drop_timer > $DROP_TIME) || ($MCdrop_override > 0) )
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02207'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
}
agi/agi-VDAD_ALL_outbound.agi
+14 -13
View File
@@ -114,6 +114,7 @@
# 141219-1219 - Fixed issue related to QM logging
# 150928-1822 - Added dnc logging
# 160101-1528 - Added routing_initiated_recordings
# 161102-1037 - Fixed QM partition problem
#
$script = 'agi-VDAD_ALL_outbound.agi';
@@ -1090,7 +1091,7 @@ if ($VDACaffected_rows > 0)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLOUTBOUND',data2='$data2',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLOUTBOUND',data2='$data2',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01012'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
$dbhB->disconnect();
@@ -1779,19 +1780,19 @@ if ($call_handle_method =~ /SURVEY/)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='Agent/VDAD',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='Agent/VDAD',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01098'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$qm_complete_time',call_id='$callerid',queue='$VDADcampaign',agent='Agent/VDAD',verb='COMPLETEAGENT',data1='0',data2='$qm_complete_sec',data3='1',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$qm_complete_time',call_id='$callerid',queue='$VDADcampaign',agent='Agent/VDAD',verb='COMPLETEAGENT',data1='0',data2='$qm_complete_sec',data3='1',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01099'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
# $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
# $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
# $Baffected_rows = $dbhB->do($stmtB);
# $dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01079'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$qm_complete_time',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='$survey_status',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$qm_complete_time',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='$survey_status',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01080'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
@@ -2735,7 +2736,7 @@ while ($drop_timer <= $DROP_TIME)
@qm_extension = split(/\//,$VDADextension);
$pe_append = "-$qm_extension[1]";
}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01039'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
@@ -3452,7 +3453,7 @@ while ($drop_timer <= $DROP_TIME)
@qm_extension = split(/\//,$VDADextension);
$pe_append = "-$qm_extension[1]";
}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01046'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
@@ -3693,11 +3694,11 @@ if ($drop_timer > $DROP_TIME)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01081'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='$drop_status',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='$drop_status',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01082'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
@@ -3725,11 +3726,11 @@ if ($drop_timer > $DROP_TIME)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01048'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='$drop_status',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='$drop_status',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01049'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
@@ -4049,11 +4050,11 @@ sub cpd_end_call
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01048'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='$vdad_result',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='CALLSTATUS',data1='$vdad_result',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='01049'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
agi/agi-VDAD_inbound_calltime_check.agi
+5 -4
View File
@@ -1,6 +1,6 @@
#!/usr/bin/perl
#
# agi-VDAD_inbound_calltime_check.agi version 2.8
# agi-VDAD_inbound_calltime_check.agi version 2.12
#
# Runs when a call comes in from an inbound call. This script will check the
# settings of the defined calltime scheme in VICIDIAL and either send the call
@@ -31,7 +31,7 @@
#exten => 1234,2,AGI(agi-VDAD_inbound_calltime_check.agi,INBOUND-----YES-----START-----24hours-----EXTENSION-----101-----default-----NO)
#exten => 1234,3,Hangup
#
# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# changes:
# 80525-0144 - First Build
@@ -52,6 +52,7 @@
# 130108-1807 - Changes for Asterisk 1.8 compatibility
# 130925-1826 - Added variable filter to prevent DID SQL injection attack
# 140126-1141 - Added VMAIL_NO_INST options
# 161102-1038 - Fixed QM partition problem
#
$script = 'agi-VDAD_inbound_calltime_check.agi';
@@ -558,7 +559,7 @@ if ( ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) ) && ($hm >= $ct_st
if ($DBX) {print "CONNECTED TO QueueMetrics DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVR',data2='$context',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVR',data2='$context',serverid='$queuemetrics_log_id';";
if ($AGILOG) {$agi_string = "|$stmtB|"; &agi_output;}
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
@@ -750,7 +751,7 @@ if ($enable_queuemetrics_logging > 0)
if ($outboundIVR > 0)
{$uniqueid = $caller_id;}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVR',data2='$context',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVR',data2='$context',serverid='$queuemetrics_log_id';";
if ($AGILOG) {$agi_string = "|$stmtB|"; &agi_output;}
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
agi/cm.agi
+2 -1
View File
@@ -30,6 +30,7 @@
# 130925-1822 - Added variable filter to prevent DID SQL injection attack
# 130926-1547 - Added new queue_log IVR entries for QM
# 160305-2244 - Added Alt IVR Logging options
# 161102-1039 - Fixed QM partition problem
#
$script = 'cm.agi';
@@ -341,7 +342,7 @@ if ($enable_queuemetrics_logging > 0)
if ($outboundIVR > 0)
{$uniqueid = $caller_id;}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRAPPEND',data2='$dtmf',data3='$context',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRAPPEND',data2='$dtmf',data3='$context',serverid='$queuemetrics_log_id';";
if ($AGILOG) {$agi_string = "|$stmtB|"; &agi_output;}
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
bin/AST_VDadapt.pl
+2 -1
View File
@@ -43,6 +43,7 @@
# 141113-1616 - Added concurrency check
# 151124-1235 - Added function to cache carrier log stats
# 160515-2016 - Added code for new UK OFCOM drop calculations
# 161102-1029 - Fixed QM partition problem
#
# constants
@@ -346,7 +347,7 @@ $sthA->finish();
#
# if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
#
# $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secT',call_id='NONE',queue='NONE',agent='NONE',verb='QUEUESTART',serverid='$queuemetrics_log_id';";
# $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secT',call_id='NONE',queue='NONE',agent='NONE',verb='QUEUESTART',serverid='$queuemetrics_log_id';";
# $Baffected_rows = $dbhB->do($stmtB);
#
# $dbhB->disconnect();
bin/AST_VDauto_dial.pl
+9 -8
View File
@@ -25,7 +25,7 @@
# It is good practice to keep this program running by placing the associated
# KEEPALIVE script running every minute to ensure this program is always running
#
# Copyright (C) 2015 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGELOG:
# 50125-1201 - Changed dial timeout to 120 seconds from 180 seconds
@@ -120,6 +120,7 @@
# 141113-1556 - Added concurrency check
# 141211-2134 - Added na_call_url list_id override option
# 151006-0936 - Changed campaign_cid_areacodes to operate with 2-5 digit areacodes
# 161102-1031 - Fixed QM partition problem
#
### begin parsing run-time options ###
@@ -1641,7 +1642,7 @@ while($one_day_interval > 0)
# $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
# or die "Couldn't connect to database: " . DBI->errstr;
# if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
# $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$MLAGuser[$lagged_ids]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LAGGED';";
# $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$MLAGuser[$lagged_ids]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LAGGED';";
# $Baffected_rows = $dbhB->do($stmtB);
# $dbhB->disconnect();
# }
@@ -1698,7 +1699,7 @@ while($one_day_interval > 0)
}
$sthA->finish();
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$KLcallerid[$kill_vac]',queue='$CLcampaign_id',agent='NONE',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$CLstage',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='$KLcallerid[$kill_vac]',queue='$CLcampaign_id',agent='NONE',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$CLstage',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
@@ -2122,7 +2123,7 @@ while($one_day_interval > 0)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$LAGuser[$lagged_ids]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LAGGED'$pause_typeSQL;";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$LAGuser[$lagged_ids]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LAGGED'$pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
@@ -2213,7 +2214,7 @@ while($one_day_interval > 0)
if ($time_logged_in > 1000000) {$time_logged_in=1;}
$LOGOFFtime = ($secX + 1);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$LOGOFFtime',call_id='NONE',queue='NONE',agent='Agent/$VALOuser[$logrun]',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in',data4='$data4';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$LOGOFFtime',call_id='NONE',queue='NONE',agent='Agent/$VALOuser[$logrun]',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in',data4='$data4';";
$Baffected_rows = $dbhB->do($stmtB);
}
@@ -2244,7 +2245,7 @@ while($one_day_interval > 0)
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$LOGOFFtime',call_id='NONE',queue='NONE',agent='Agent/$VALOuser[$logrun]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$LOGOFFtime',call_id='NONE',queue='NONE',agent='Agent/$VALOuser[$logrun]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
}
$stmtB = "SELECT distinct queue FROM queue_log where time_id >= $RAWtime_logged_in and agent='Agent/$VALOuser[$logrun]' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$VALOcampaign[$logrun]' order by time_id desc;";
@@ -2267,7 +2268,7 @@ while($one_day_interval > 0)
$rec_count=0;
while ($sthBrows > $rec_count)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$LOGOFFtime',call_id='NONE',queue='$AM_queue[$rec_count]',agent='Agent/$VALOuser[$logrun]',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$data4';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$LOGOFFtime',call_id='NONE',queue='$AM_queue[$rec_count]',agent='Agent/$VALOuser[$logrun]',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$data4';";
$Baffected_rows = $dbhB->do($stmtB);
$rec_count++;
}
@@ -2446,7 +2447,7 @@ while($one_day_interval > 0)
}
$sthA->finish();
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$CLcallerid',queue='$CLcampaign_id',agent='NONE',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$CLstage',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='$CLcallerid',queue='$CLcampaign_id',agent='NONE',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$CLstage',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
bin/AST_VDremote_agents.pl
+13 -12
View File
@@ -11,7 +11,7 @@
# agents that should appear to be logged in so that the calls can be transferred
# out to them properly.
#
# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGELOG:
# 50215-0954 - First version of script
@@ -50,6 +50,7 @@
# 140417-0934 - Added max inbound calls feature
# 140428-1449 - Added pause_type
# 141113-1559 - Added concurrency check
# 161102-1032 - Fixed QM partition problem
#
### begin parsing run-time options ###
@@ -726,7 +727,7 @@ while($one_day_interval > 0)
# if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
# $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='UNPAUSE',serverid='1';";
# $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='UNPAUSE',serverid='1';";
# $Baffected_rows = $dbhB->do($stmtB);
# $dbhB->disconnect();
@@ -797,19 +798,19 @@ while($one_day_interval > 0)
if ($queuemetrics_loginout !~ /NONE/)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='$QM_LOGIN',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='$QM_LOGIN',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
}
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='UNPAUSE',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append' $pause_typeSQL;";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='UNPAUSE',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append' $pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
if ($queuemetrics_addmember_enabled > 0)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='ADDMEMBER2',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='ADDMEMBER2',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
}
@@ -877,7 +878,7 @@ while($one_day_interval > 0)
if ( ($enable_queuemetrics_logging > 0) && ($queuemetrics_addmember_enabled > 0) )
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$TEMPingroups[$s]',agent='Agent/$DBremote_user[$h]',verb='ADDMEMBER2',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='$TEMPingroups[$s]',agent='Agent/$DBremote_user[$h]',verb='ADDMEMBER2',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
}
}
@@ -986,7 +987,7 @@ while($one_day_interval > 0)
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append' $pause_typeSQL;";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append' $pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
$stmtB = "SELECT time_id,data1 FROM queue_log where agent='Agent/$VD_user[$z]' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;";
@@ -1028,7 +1029,7 @@ while($one_day_interval > 0)
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF' $pause_typeSQL;";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF' $pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
}
$stmtB = "SELECT distinct queue FROM queue_log where time_id >= $logintime and agent='Agent/$VD_user[$z]' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$VD_campaign_id[$z]' order by time_id desc;";
@@ -1051,7 +1052,7 @@ while($one_day_interval > 0)
$rec_count=0;
while ($sthBrows > $rec_count)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$AM_queue[$rec_count]',agent='Agent/$VD_user[$z]',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='$AM_queue[$rec_count]',agent='Agent/$VD_user[$z]',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
$rec_count++;
}
@@ -1059,7 +1060,7 @@ while($one_day_interval > 0)
if ($queuemetrics_loginout !~ /NONE/)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$VD_campaign_id[$z]',agent='Agent/$VD_user[$z]',verb='$QM_LOGOFF',data1='$phone_logged_in',data2='$time_logged_in',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='$VD_campaign_id[$z]',agent='Agent/$VD_user[$z]',verb='$QM_LOGOFF',data1='$phone_logged_in',data2='$time_logged_in',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
}
@@ -1088,10 +1089,10 @@ while($one_day_interval > 0)
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append' $pause_typeSQL;";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append' $pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='UNPAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append' $pause_typeSQL;";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='UNPAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append' $pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
bin/AST_cleanup_agent_log.pl
+10 -9
View File
@@ -1,6 +1,6 @@
#!/usr/bin/perl
#
# AST_cleanup_agent_log.pl version 2.8
# AST_cleanup_agent_log.pl version 2.12
#
# DESCRIPTION:
# to be run frequently to clean up the vicidial_agent_log to fix erroneous time
@@ -10,7 +10,7 @@
#
# This program only needs to be run by one server
#
# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 60711-0945 - Changed to DBI by Marin Blu
@@ -39,6 +39,7 @@
# 120426-1622 - Added agent log park fix
# 121115-0624 - Added buffer time for agent log validation of LOGIN between record and next record
# 140426-2000 - Added pause_type
# 161102-1033 - Fixed QM partition problem
#
# constants
@@ -774,7 +775,7 @@ if ($enable_queuemetrics_logging > 0)
$newtimeABANDON = ($time_id[$h] + 1);
##### insert an ABANDON record for this call into the queue_log
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$newtimeABANDON',call_id='$call_id[$h]',queue='$queue[$h]',agent='NONE',verb='ABANDON',data1='1',data2='$queue_position',data3='$queue_seconds',serverid='$serverid[$h]';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$newtimeABANDON',call_id='$call_id[$h]',queue='$queue[$h]',agent='NONE',verb='ABANDON',data1='1',data2='$queue_position',data3='$queue_seconds',serverid='$serverid[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
@@ -1035,7 +1036,7 @@ if ( ($enable_queuemetrics_logging > 0) && ($login_lagged_check > 0) )
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$PRtimecheck',call_id='NONE',queue='NONE',agent='$agent[$h]',verb='PAUSEREASON',data1='LOGIN',serverid='$serverid[$h]'$pause_typeSQL;";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$PRtimecheck',call_id='NONE',queue='NONE',agent='$agent[$h]',verb='PAUSEREASON',data1='LOGIN',serverid='$serverid[$h]'$pause_typeSQL;";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
@@ -1726,7 +1727,7 @@ if ($enable_queuemetrics_logging > 0)
##### insert a COMPLETEAGENT record for this call into the queue_log
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Scall_id[$h]',queue='$Squeue[$h]',agent='$Sagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='$queue_position',serverid='$Sserverid[$h]',data4='$Sdata4[$h]';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$Stime_id[$h]',call_id='$Scall_id[$h]',queue='$Squeue[$h]',agent='$Sagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='$queue_position',serverid='$Sserverid[$h]',data4='$Sdata4[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
@@ -1761,7 +1762,7 @@ if ($enable_queuemetrics_logging > 0)
{
##### insert a CALLSTATUS record for this call into the queue_log
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Scall_id[$h]',queue='$Cqueue[$h]',agent='$Sagent[$h]',verb='CALLSTATUS',data1='PU',serverid='$Sserverid[$h]';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$Stime_id[$h]',call_id='$Scall_id[$h]',queue='$Cqueue[$h]',agent='$Sagent[$h]',verb='CALLSTATUS',data1='PU',serverid='$Sserverid[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
@@ -1841,7 +1842,7 @@ if ($enable_queuemetrics_logging > 0)
##### insert a COMPLETEAGENT record for this call into the queue_log
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Ccall_id[$h]',queue='$Cqueue[$h]',agent='$Cagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='$queue_position',serverid='$Cserverid[$h]',data4='$Sdata4[$h]';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$Stime_id[$h]',call_id='$Ccall_id[$h]',queue='$Cqueue[$h]',agent='$Cagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='$queue_position',serverid='$Cserverid[$h]',data4='$Sdata4[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB) or die "ERROR: $stmtB" . DBI->errstr;
@@ -1850,7 +1851,7 @@ if ($enable_queuemetrics_logging > 0)
##### insert a CALLSTATUS record for this call into the queue_log
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Ccall_id[$h]',queue='$Cqueue[$h]',agent='$Cagent[$h]',verb='CALLSTATUS',data1='$VALstatus',serverid='$Cserverid[$h]';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$Stime_id[$h]',call_id='$Ccall_id[$h]',queue='$Cqueue[$h]',agent='$Cagent[$h]',verb='CALLSTATUS',data1='$VALstatus',serverid='$Cserverid[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB) or die "ERROR: $stmtB" . DBI->errstr;
@@ -2106,7 +2107,7 @@ if ($enable_queuemetrics_logging > 0)
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
##### add new PAUSEREASON record
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$time_id[$h]',call_id='$call_id[$h]',queue='NONE',agent='$agent[$h]',verb='PAUSEREASON',data1='$queuemetrics_dispo_pause',serverid='$Cserverid[$h]'$pause_typeSQL;";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$time_id[$h]',call_id='$call_id[$h]',queue='NONE',agent='$agent[$h]',verb='PAUSEREASON',data1='$queuemetrics_dispo_pause',serverid='$Cserverid[$h]'$pause_typeSQL;";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
bin/FastAGI_log.pl
+4 -3
View File
@@ -25,7 +25,7 @@
# exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
#
#
# Copyright (C) 2015 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGELOG:
# 61010-1007 - First test build
@@ -71,6 +71,7 @@
# 131209-1559 - Added called_count logging
# 140215-2118 - Added several variable options for QM socket URL
# 150804-1740 - Added code to support in-group drop_lead_reset feature
# 161102-1034 - Fixed QM partition problem
#
# defaults for PreFork
@@ -1173,12 +1174,12 @@ sub process_request
}
$sthA->finish();
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$VD_callerid',queue='$VD_campaign_id',agent='$VD_agent',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$VD_stage',serverid='$queuemetrics_log_id',data4='$data_four';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='$VD_callerid',queue='$VD_campaign_id',agent='$VD_agent',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$VD_stage',serverid='$queuemetrics_log_id',data4='$data_four';";
$Baffected_rows = $dbhB->do($stmtB);
}
else
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$VD_callerid',queue='$VD_campaign_id',agent='$VD_agent',verb='COMPLETECALLER',data1='$VD_stage',data2='$VD_call_length',data3='$queue_position',serverid='$queuemetrics_log_id',data4='$data_four';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$secX',call_id='$VD_callerid',queue='$VD_campaign_id',agent='$VD_agent',verb='COMPLETECALLER',data1='$VD_stage',data2='$VD_call_length',data3='$queue_position',serverid='$queuemetrics_log_id',data4='$data_four';";
$Baffected_rows = $dbhB->do($stmtB);
if ( ($queuemetrics_socket =~ /CONNECT_COMPLETE/) and (length($queuemetrics_socket_url) > 10) )
docs/QUEUEMETRICS.txt
+26 -6
View File
@@ -1,4 +1,4 @@
VICIDIAL and QueueMetrics
VICIDIAL and QueueMetrics UPDATED: 2016-11-02
queue_log logging was added to VICIDIAL outbound auto calling as an option in the 2.0.3 release, and for inbound in the 2.0.4 release.
@@ -92,12 +92,11 @@ If it did, then you want to add the following lines to your /etc/rc.d/rc.local f
cd /usr/local
*** download QueueMetrics and place it in /usr/local ***
http://downloads.loway.ch/qm/QueueMetrics-15.10.3-trial.tar.gz
gunzip QueueMetrics-1.1.tar.gz
tar xvf QueueMetrics-1.1.tar
mv queuemetrics-1.1 /usr/local/tomcat/webapps/qm
http//downloads.loway.ch/qm/QueueMetrics-16.09.2.tar.gz
tar xvfz QueueMetrics-16.09.2.tar.gz
mv queuemetrics-16.09.2 /usr/local/tomcat/webapps/qm
cd /usr/local/tomcat/webapps/qm/WEB_INF
wget http://mysql.mirrors.pair.com/Downloads/Connector-J/mysql-connector-java-3.0.10-stable.tar.gz
wget ftp://mirrors.easynews.com/mysql/Downloads/Connector-J/mysql-connector-java-3.0.10-stable.tar.gz
gunzip mysql-connector-java-3.0.10-stable.tar.gz
tar xvf mysql-connector-java-3.0.10-stable.tar
cp mysql-connector-java-3.0.10-stable/mysql-connector-java-3.0.10-stable-bin.jar ./lib/
@@ -121,6 +120,27 @@ GRANT ALL PRIVILEGES ON queuemetrics.* TO qm@'%' IDENTIFIED BY 'qm';
Second, the queue_log table:
(September 2016 version)
mysql> describe queue_log;
+------------------+------------------+------+-----+---------+----------------+
| Field | Type | Null | Key | Default | Extra |
+------------------+------------------+------+-----+---------+----------------+
| partition | varchar(20) | NO | MUL | | |
| time_id | int(11) unsigned | NO | MUL | 0 | |
| call_id | varchar(200) | NO | MUL | NULL | |
| queue | varchar(50) | NO | | NULL | |
| agent | varchar(30) | NO | | | |
| verb | varchar(30) | NO | MUL | | |
| data1 | varchar(200) | NO | | | |
| data2 | varchar(200) | NO | | | |
| data3 | varchar(200) | NO | | | |
| data4 | varchar(200) | NO | | | |
| serverid | varchar(10) | NO | | | |
| unique_row_count | int(10) unsigned | NO | | NULL | auto_increment |
| data5 | varchar(200) | NO | | | |
+------------------+------------------+------+-----+---------+----------------+
(September 2013 version)
mysql> describe queue_log;
+------------------+------------------+------+-----+---------+-------+
| Field | Type | Null | Key | Default | Extra |
www/agc/api.php
+7 -6
View File
@@ -85,10 +85,11 @@
# 150626-2120 - Modified mysqli_error() to mysqli_connect_error() where appropriate
# 150928-1157 - Fix allowing for * and # in phone_number field
# 160113-0921 - Fix for numeric audio files in playback function
# 161102-1042 - Fixed QM partition problem
#
$version = '2.12-51';
$build = '160113-0921';
$version = '2.12-52';
$build = '161102-1042';
$startMS = microtime();
@@ -3203,22 +3204,22 @@ if ($function == 'ra_call_control')
$data4SS = "&data4=$row[0]$pe_append";
}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$value',queue='$campaign_id',agent='Agent/$ra_user',verb='COMPLETEAGENT',data1='$ra_stage',data2='$ra_length',data3='$queue_position',serverid='$queuemetrics_log_id' $data4SQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$value',queue='$campaign_id',agent='Agent/$ra_user',verb='COMPLETEAGENT',data1='$ra_stage',data2='$ra_length',data3='$queue_position',serverid='$queuemetrics_log_id' $data4SQL;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $linkB);
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$value',queue='$campaign_id',agent='Agent/$ra_user',verb='CALLSTATUS',data1='$status',serverid='$queuemetrics_log_id';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$value',queue='$campaign_id',agent='Agent/$ra_user',verb='CALLSTATUS',data1='$status',serverid='$queuemetrics_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $linkB);
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='API'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$ra_user',verb='PAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$ra_user',verb='PAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $linkB);
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$ra_user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$ra_user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $linkB);
www/agc/manager_send.php
+8 -7
View File
@@ -131,10 +131,11 @@
# 160101-1130 - Added code to handle routing initiated recordings
# 160912-2310 - Fixed StopMonitorConf bug involving agent-invoked commands to stop recording
# 161029-0845 - Added RedirectToParkXfer and RedirectFromParkXfer functions
# 161102-1043 - Fixed QM partition problem
#
$version = '2.12-78';
$build = '161029-0845';
$version = '2.12-79';
$build = '161102-1043';
$php_script = 'manager_send.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=142;
@@ -813,7 +814,7 @@ if ($ACTION=="Hangup")
}
if ($format=='debug') {echo "\n<!-- $caller_complete|$stmt -->";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$CLcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$secondS',data3='$CLqueue_position',serverid='$queuemetrics_log_id' $data4SQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$CLcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$secondS',data3='$CLqueue_position',serverid='$queuemetrics_log_id' $data4SQL;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02019',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
@@ -1059,7 +1060,7 @@ if ($ACTION=="RedirectToPark")
if ($VAC_eq_ct > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLERONHOLD',data1='PARK',serverid='$queuemetrics_log_id';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLERONHOLD',data1='PARK',serverid='$queuemetrics_log_id';";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02101',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
@@ -1173,7 +1174,7 @@ if ($ACTION=="RedirectFromPark")
if ($VAC_eq_ct > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLEROFFHOLD',data1='$parked_sec',data2='PARK',serverid='$queuemetrics_log_id';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLEROFFHOLD',data1='$parked_sec',data2='PARK',serverid='$queuemetrics_log_id';";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02106',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
@@ -1300,7 +1301,7 @@ if ($ACTION=="RedirectToParkIVR")
if ($VAC_eq_ct > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLERONHOLD',data1='IVRPARK',serverid='$queuemetrics_log_id';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLERONHOLD',data1='IVRPARK',serverid='$queuemetrics_log_id';";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02110',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
@@ -1418,7 +1419,7 @@ if ($ACTION=="RedirectFromParkIVR")
if ($VAC_eq_ct > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLEROFFHOLD',data1='$parked_sec',data2='IVRPARK',serverid='$queuemetrics_log_id';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLEROFFHOLD',data1='$parked_sec',data2='IVRPARK',serverid='$queuemetrics_log_id';";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02115',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
www/agc/vdc_db_query.php
+23 -22
View File
@@ -414,10 +414,11 @@
# 161013-2226 - Added user_new_lead_limit option code
# 161029-1026 - Added more agent debug logging details
# 161101-2103 - Added user overall new lead limit
# 161102-1044 - Fixed QM partition problem
#
$version = '2.12-308';
$build = '161101-2103';
$version = '2.12-309';
$build = '161102-1044';
$php_script = 'vdc_db_query.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=658;
@@ -1480,7 +1481,7 @@ if ($ACTION == 'regCLOSER')
$data4SQL = ",data4='$row[0]$pe_append'";
}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$in_groups[$k]',agent='Agent/$user',verb='ADDMEMBER2',data1='$qm_phone',serverid='$queuemetrics_log_id' $data4SQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='$in_groups[$k]',agent='Agent/$user',verb='ADDMEMBER2',data1='$qm_phone',serverid='$queuemetrics_log_id' $data4SQL;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00350',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
@@ -4083,21 +4084,21 @@ if ($ACTION == 'manDiaLnextCaLL')
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00038',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
# CALLOUTBOUND (formerly ENTERQUEUE)
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='NONE',verb='CALLOUTBOUND',data2='$agent_dialed_number',serverid='$queuemetrics_log_id' $data4SQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='NONE',verb='CALLOUTBOUND',data2='$agent_dialed_number',serverid='$queuemetrics_log_id' $data4SQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00039',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
# CONNECT
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='Agent/$user',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id' $data4SQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='Agent/$user',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id' $data4SQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00040',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -5028,21 +5029,21 @@ if ($ACTION == 'manDiaLonly')
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00049',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
# CALLOUTBOUND (formerly ENTERQUEUE)
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='NONE',verb='CALLOUTBOUND',data2='$phone_number',serverid='$queuemetrics_log_id' $data4SQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='NONE',verb='CALLOUTBOUND',data2='$phone_number',serverid='$queuemetrics_log_id' $data4SQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00050',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
# CONNECT
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='Agent/$user',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id' $data4SQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='Agent/$user',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id' $data4SQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00051',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -5987,7 +5988,7 @@ if ($stage == "end")
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00083',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -6042,7 +6043,7 @@ if ($stage == "end")
$data4SS = "&data4=$row[0]$pe_append";
}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='$CLqueue_position',serverid='$queuemetrics_log_id' $data4SQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='$CLqueue_position',serverid='$queuemetrics_log_id' $data4SQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00085',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -6125,7 +6126,7 @@ if ($stage == "end")
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEALL',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00088',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -6320,7 +6321,7 @@ if ($stage == "end")
$data4SS = "&data4=$row[0]$pe_append";
}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='$VDqueue_position',serverid='$queuemetrics_log_id' $data4SQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='$VDqueue_position',serverid='$queuemetrics_log_id' $data4SQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00094',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -6626,7 +6627,7 @@ if ($stage == "end")
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$queuemetrics_dispo_pause'$pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$queuemetrics_dispo_pause'$pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00364',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -11020,7 +11021,7 @@ if ($ACTION == 'updateDISPO')
$qm_dispo_codeSQL='';
if (strlen($qm_dispo_code) > 0)
{$qm_dispo_codeSQL = ",data3='$qm_dispo_code'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$stage',agent='Agent/$user',verb='CALLSTATUS',data1='$log_dispo_choice',serverid='$queuemetrics_log_id' $qm_dispo_codeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$stage',agent='Agent/$user',verb='CALLSTATUS',data1='$log_dispo_choice',serverid='$queuemetrics_log_id' $qm_dispo_codeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00160',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -11093,7 +11094,7 @@ if ($ACTION == 'updateDISPO')
}
}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$QLcomplete_time',call_id='$MDnextCID',queue='$stage',agent='Agent/$user',verb='COMPLETEAGENT',data1='$QLconnect_one',data2='$QLcomplete_length',data3='$QLcomplete_position',serverid='$queuemetrics_log_id',data4='$QLconnect_four';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$QLcomplete_time',call_id='$MDnextCID',queue='$stage',agent='Agent/$user',verb='COMPLETEAGENT',data1='$QLconnect_one',data2='$QLcomplete_length',data3='$QLcomplete_position',serverid='$queuemetrics_log_id',data4='$QLconnect_four';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00413',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -12057,7 +12058,7 @@ if ( ($ACTION == 'VDADpause') or ($ACTION == 'VDADready') or ($pause_trigger ==
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id' $data4SQL $pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00168',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -12370,7 +12371,7 @@ if ($ACTION == 'userLOGout')
if (!$linkB) {die(_QXZ("Could not connect: ")."$queuemetrics_server_ip|$queuemetrics_login" . mysqli_connect_error());}
mysqli_select_db($linkB, "$queuemetrics_dbname");
# $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSE',serverid='1';";
# $stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSE',serverid='1';";
# if ($DB) {echo "$stmt\n";}
#
# $rslt=mysql_to_mysqli($stmt, $linkB);
@@ -12411,7 +12412,7 @@ if ($ACTION == 'userLOGout')
if ($queuemetrics_loginout != 'NONE')
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QM_LOGOFF',data1='$loginphone',data2='$time_logged_in',serverid='$queuemetrics_log_id' $data4SQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QM_LOGOFF',data1='$loginphone',data2='$time_logged_in',serverid='$queuemetrics_log_id' $data4SQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00140',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -12425,7 +12426,7 @@ if ($ACTION == 'userLOGout')
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00396',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -12466,7 +12467,7 @@ if ($ACTION == 'userLOGout')
$i=0;
while ($i < $amq_conf_ct)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$AMqueue[$i]',agent='Agent/$user',verb='REMOVEMEMBER',data1='$loginphone',serverid='$queuemetrics_log_id' $data4SQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='NONE',queue='$AMqueue[$i]',agent='Agent/$user',verb='REMOVEMEMBER',data1='$loginphone',serverid='$queuemetrics_log_id' $data4SQL;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00352',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
@@ -12642,7 +12643,7 @@ if ($ACTION == 'PauseCodeSubmit')
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$pause_call_id',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status'$pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtime',call_id='$pause_call_id',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status'$pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00177',$user,$server_ip,$session_name,$one_mysql_log);}
www/agc/vicidial-grey.php
+10 -9
View File
@@ -525,10 +525,11 @@
# 160428-1826 - Fixed user_authorization bug
# 160618-1006 - Branched old agent screen design, added logging of browser width/height
# NOTE: THIS VERSION WILL EVENTUALLY BECOME UNSUPPORTED!!!!!!!!!!
# 161102-1120 - Fixed QM partition problem
#
$version = '2.12-492c-grey';
$build = '160618-1006';
$version = '2.12-493c-grey';
$build = '161102-1120';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=87;
$one_mysql_log=0;
@@ -3188,7 +3189,7 @@ else
if ($queuemetrics_loginout!='NONE')
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01045',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -3199,7 +3200,7 @@ else
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$qm_phone_environment' $pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$qm_phone_environment' $pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01046',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -3208,7 +3209,7 @@ else
if ($queuemetrics_addmember_enabled > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='ADDMEMBER2',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='ADDMEMBER2',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01069',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -3252,7 +3253,7 @@ else
if ($queuemetrics_loginout!='NONE')
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01048',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -3263,7 +3264,7 @@ else
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$qm_phone_environment' $pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$qm_phone_environment' $pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01049',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -3272,7 +3273,7 @@ else
if ($queuemetrics_addmember_enabled > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='ADDMEMBER2',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='ADDMEMBER2',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01072',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -3381,7 +3382,7 @@ else
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimEpause',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEREASON',data1='LOGIN',data3='$QM_PHONE',serverid='$queuemetrics_log_id'$pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimEpause',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEREASON',data1='LOGIN',data3='$QM_PHONE',serverid='$queuemetrics_log_id'$pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01063',$VD_login,$server_ip,$session_name,$one_mysql_log);}
www/agc/vicidial.php
+10 -9
View File
@@ -529,10 +529,11 @@
# 160915-0955 - Added ---READONLY--- option for most screen labels
# 161019-0031 - Added ---REQUIRED--- option for most screen labels
# 161029-0858 - Added option to park xfer channel
# 161102-1121 - Fixed QM partition problem
#
$version = '2.12-498c';
$build = '161029-0858';
$version = '2.12-499c';
$build = '161102-1121';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=87;
$one_mysql_log=0;
@@ -3269,7 +3270,7 @@ else
if ($queuemetrics_loginout!='NONE')
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01045',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -3280,7 +3281,7 @@ else
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$qm_phone_environment' $pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$qm_phone_environment' $pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01046',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -3289,7 +3290,7 @@ else
if ($queuemetrics_addmember_enabled > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='ADDMEMBER2',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='ADDMEMBER2',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01069',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -3333,7 +3334,7 @@ else
if ($queuemetrics_loginout!='NONE')
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01048',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -3344,7 +3345,7 @@ else
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$qm_phone_environment' $pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$qm_phone_environment' $pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01049',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -3353,7 +3354,7 @@ else
if ($queuemetrics_addmember_enabled > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='ADDMEMBER2',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='ADDMEMBER2',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01072',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -3462,7 +3463,7 @@ else
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='AGENT'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimEpause',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEREASON',data1='LOGIN',data3='$QM_PHONE',serverid='$queuemetrics_log_id'$pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimEpause',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEREASON',data1='LOGIN',data3='$QM_PHONE',serverid='$queuemetrics_log_id'$pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01063',$VD_login,$server_ip,$session_name,$one_mysql_log);}
www/vicidial/admin.php
+6 -5
View File
@@ -3879,12 +3879,13 @@ else
# 161028-1539 - Added agent_xfer_park_3way option to system settings and user groups
# 161029-2304 - Added rec_prompt_count display to system settings
# 161031-1415 - Added User Overall user_new_lead_limit
# 161102-1040 - Fixed QM partition problem
#
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
$admin_version = '2.12-571a';
$build = '161031-1415';
$admin_version = '2.12-572a';
$build = '161102-1040';
$STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s");
@@ -17307,7 +17308,7 @@ if ($ADD==62)
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='ADMIN'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='Agent/$VLA_user[$k]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='Agent/$VLA_user[$k]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
$affected_rows = mysqli_affected_rows($linkB);
@@ -17369,7 +17370,7 @@ if ($ADD==62)
$qm_extension = explode('/',$phone_logged_in);
$pe_append = "-$qm_extension[1]";
}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='NONE',queue='$AMqueue[$i]',agent='$agent_logged_in',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='$AMqueue[$i]',agent='$agent_logged_in',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
$rslt=mysql_to_mysqli($stmt, $linkB);
$affected_rows = mysqli_affected_rows($linkB);
$i++;
@@ -17378,7 +17379,7 @@ if ($ADD==62)
if ($queuemetrics_loginout != 'NONE')
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='$agent_logged_in',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='$agent_logged_in',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in';";
if ($DB) {echo "<BR>$stmtB\n";}
$rsltB=mysql_to_mysqli($stmtB, $linkB);
}
www/vicidial/user_status.php
+4 -3
View File
@@ -36,6 +36,7 @@
# 150701-1250 - Modified mysqli_error() to mysqli_connect_error() where appropriate
# 151211-1458 - Added chat visibility
# 160325-1433 - Changes for sidebar update
# 161102-1041 - Fixed QM partition problem
#
$startMS = microtime();
@@ -546,7 +547,7 @@ if ($stage == "log_agent_out")
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='ADMIN'";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='Agent/" . mysqli_real_escape_string($link, $user) . "',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='Agent/" . mysqli_real_escape_string($link, $user) . "',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
$affected_rows = mysqli_affected_rows($linkB);
@@ -608,7 +609,7 @@ if ($stage == "log_agent_out")
$qm_extension = explode('/',$phone_logged_in);
$pe_append = "-$qm_extension[1]";
}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='NONE',queue='$AMqueue[$i]',agent='$agent_logged_in',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='$AMqueue[$i]',agent='$agent_logged_in',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
$rslt=mysql_to_mysqli($stmt, $linkB);
$affected_rows = mysqli_affected_rows($linkB);
$i++;
@@ -617,7 +618,7 @@ if ($stage == "log_agent_out")
if ($queuemetrics_loginout != 'NONE')
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='$agent_logged_in',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in';";
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='$agent_logged_in',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in';";
if ($DB) {echo "<BR>$stmtB\n";}
$rsltB=mysql_to_mysqli($stmtB, $linkB);
}