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Bug fix for rare in-group rank routing

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git-svn-id: svn://192.168.202.10@1279 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-12-15 04:22:16 +00:00
parent bef7c3b3ef
commit 426976758a
2 changed files with 149 additions and 108 deletions
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agi/agi-VDAD_ALL_inbound.agi
+148 -107
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@@ -106,6 +106,7 @@
# 91122-2352 - Added queue_log IVR and DID entry linking
# 91125-0921 - Fixed no-agent-no-queue AGENTDIRECT bug
# 91213-0942 - Added queue_position to queue_log COMPLETE... records
# 91214-2034 - Fixes for rare in-group rank route bug
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -116,7 +117,7 @@ $start_moh=1;
$at='@';
$S='*';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=121;
$mysql_log_count=123;
$one_mysql_log=0;
@@ -1315,7 +1316,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($CAMP_callorder =~ /campaign_rank/i) {$agent_call_order = 'order by campaign_weight desc,last_call_finish';}
if ($CAMP_callorder =~ /fewest_calls_campaign/i) {$agent_call_order = 'order by vicidial_live_agents.calls_today,vicidial_live_agents.last_call_finish';}
if ($CAMP_callorder =~ /inbound_group_rank/i) {$aco_sub=1; $agent_call_order = 'order by group_weight desc';}
if ($CAMP_callorder =~ /fewest_calls/i) {$aco_sub=1; $agent_call_order = 'order by vicidial_live_inbound_agents.calls_today,vicidial_live_inbound_agents.last_call_finish';}
if ($CAMP_callorder =~ /fewest_calls$/i) {$aco_sub=1; $agent_call_order = 'order by vicidial_live_inbound_agents.calls_today,vicidial_live_inbound_agents.last_call_finish';}
$vci=0;
@@ -1347,7 +1348,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$AGENTuser = "$aryA[0]";
$AGENTuser = $aryA[0];
$AGENTgrab++;
}
$sthA->finish();
@@ -1358,7 +1359,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
################################################################
##### Attempt to send call to an agent on this server only #####
if ( ($agent_search_method =~ /^SO|^LO/) && ($skipLOSO < 1) )
{
{
### Get count of number of calls in this group that are ahead of this call
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
@@ -1369,7 +1370,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$rec_countWAIT = "$aryA[0]";
$rec_countWAIT = $aryA[0];
$cbc++;
}
$sthA->finish();
@@ -1387,7 +1388,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$qp_countWAIT = "$aryA[0]";
$qp_countWAIT = $aryA[0];
}
$sthA->finish();
@@ -1439,8 +1440,28 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
my $LOCKaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02037'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging;
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and lead_id<1 and server_ip='$VARserver_ip' and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
if (length($qp_groupWAIT_aco)<2)
{$qp_groupWAIT_aco="''";}
### Get list of users that should take higher priority inbound calls first
$stmtA = "SELECT distinct user from vicidial_live_inbound_agents where group_id IN($qp_groupWAIT_aco);";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02122'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
$dbc=0;
$vlia_users='';
while ($sthArows > $dbc)
{
@aryA = $sthA->fetchrow_array;
$vlia_users .= "'$aryA[0]',";
$dbc++;
}
if (length($vlia_users)>2)
{chop($vlia_users);}
else
{$vlia_users="''";}
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip,vicidial_live_inbound_agents.group_weight from vicidial_live_agents, vicidial_live_inbound_agents WHERE vicidial_live_agents.user=vicidial_live_inbound_agents.user and status IN('CLOSER','READY') and lead_id<1 and server_ip='$VARserver_ip' $ADUfindSQL and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($vlia_users) $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -1449,11 +1470,14 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$VDADconf_exten = $aryA[0];
$VDADuser = $aryA[1];
$VDADextension = $aryA[2];
$VDADserver_ip = $aryA[3];
$VDADgroup_weight = $aryA[4];
}
$sthA->finish();
if ($AGILOG) {$agi_string = "$VDADuser|$VDADgroup_weight|$stmtA|"; &agi_output;}
if ($AGENTgrab > 0)
{
@@ -1466,8 +1490,8 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADextension = "$aryA[1]";
$VDADconf_exten = $aryA[0];
$VDADextension = $aryA[1];
$VDADuser = $AGENTuser;
}
$sthA->finish();
@@ -1477,12 +1501,13 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid',comments='INBOUND' where user='$VDADuser';";
$Faffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02039'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging;
$found_agents=$Faffected_rows;
}
else
{
$Faffected_rows=0;
}
$found_agents=$Faffected_rows;
$stmtA = "UNLOCK TABLES;";
$LOCKaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02040'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging;
@@ -1494,7 +1519,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$dbhP=$dbhA; $mysql_count='02041'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging;
$found_agents=$Faffected_rows;
}
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$Faffected_rows|$channel_group|$stmtA|"; &agi_output;}
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$Faffected_rows|$channel_group|$found_agents|$stmtA|"; &agi_output;}
if ($found_agents > 0)
{
if ($aco_sub<1)
@@ -1507,7 +1532,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02042'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
$rec_countCUSTDATA=0;
while ($sthArows > $cbc)
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
@@ -1567,13 +1592,13 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$dbhB->disconnect();
}
if ($call_handle_method =~ /CLOSER|DIGITID$/)
{
$stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$insert_lead_id' order by call_date desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02046'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDXL XFER vicidial_xfer_log update: |$affected_rows|$insert_lead_id|$VDADuser\n|$stmtA|"; &agi_output;}
}
if ($call_handle_method =~ /CLOSER|DIGITID$/)
{
$stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$insert_lead_id' order by call_date desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02046'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDXL XFER vicidial_xfer_log update: |$affected_rows|$insert_lead_id|$VDADuser\n|$stmtA|"; &agi_output;}
}
$stmtA = "UPDATE vicidial_closer_log set user='$VDADuser' where lead_id='$insert_lead_id' order by call_date desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
@@ -1611,7 +1636,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02049'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$calls_today = "$aryA[0]";
@@ -1619,7 +1644,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
}
$sthA->finish();
if ($sthArows > 0)
if ($sthArows > 0)
{
$stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
$affected_rows = $dbhA->do($stmtA);
@@ -1705,7 +1730,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$dbhP=$dbhA; $mysql_count='02053'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
$r=0;
$agi_string="\n";
while ($sthArows > $r)
while ($sthArows > $r)
{
@aryA = $sthA->fetchrow_array;
$agi_string .= "|$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$aryA[5]|\n";
@@ -1716,18 +1741,17 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
}
if ($AGILOG) {$agi_string = "WWWWW VDAD XFER LOCAL WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|$drop_timer|"; &agi_output;}
}
}
}
if ($agent_search_method =~ /^LO|^LB/)
{
###################################################################################################
##### Attempt to send call to an agent on any server #####
{
###################################################################################################
##### Attempt to send call to an agent on any server #####
$cbc=0;
$rec_countWAITrem=0;
### Get count of number of calls in this group that are ahead of this call
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id' $ADfindSQL;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -1735,17 +1759,17 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$rec_countWAITrem = "$aryA[0]";
$rec_countWAITrem = $aryA[0];
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "$rec_countWAITrem|$stmtA|"; &agi_output;}
if ( ($rec_countWAITrem < 1) || ($AGENTgrab > 0) )
{
$qp_countWAIT=0;
### Get count of number of waiting calls in higher priority groups than this call or the same priority with longer wait time
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' $ADfindSQL and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -1753,9 +1777,10 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$qp_countWAIT = "$aryA[0]";
$qp_countWAIT = $aryA[0];
}
$sthA->finish();
if ($AGILOG) {$agi_string = "$qp_countWAIT|$stmtA|"; &agi_output;}
$qp_groupWAIT='';
$qp_groupWAIT_SQL='';
@@ -1766,7 +1791,6 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
{
### Get group/campaign ids of calls in higher priority groups than this call or the same priority with longer wait time
$stmtA = "SELECT distinct campaign_id FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' $ADfindSQL and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -1792,12 +1816,11 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$qp_groupWAIT = "closer_campaigns != ''";
}
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$qp_groupWAIT_SQL = "and ($qp_groupWAIT)";
$qp_groupWAIT_aco_SQL = "and vicidial_live_inbound_agents.group_id NOT IN($qp_groupWAIT_aco)";
$qp_groupWAIT_camp_SQL = "and campaign_id NOT IN($qp_groupWAIT_aco)";
if ($AGILOG) {$agi_string = "$qp_groupWAIT_SQL|$stmtA|"; &agi_output;}
$sthA->finish();
}
@@ -1807,7 +1830,28 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
my $LOCKaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02057'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging;
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and lead_id<1 $ADUfindSQL and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
if (length($qp_groupWAIT_aco)<2)
{$qp_groupWAIT_aco="''";}
### Get list of users that should take higher priority inbound calls first
$stmtA = "SELECT distinct user from vicidial_live_inbound_agents where group_id IN($qp_groupWAIT_aco);";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02123'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
$dbc=0;
$vlia_users='';
while ($sthArows > $dbc)
{
@aryA = $sthA->fetchrow_array;
$vlia_users .= "'$aryA[0]',";
$dbc++;
}
if (length($vlia_users)>2)
{chop($vlia_users);}
else
{$vlia_users="''";}
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip,vicidial_live_inbound_agents.group_weight from vicidial_live_agents, vicidial_live_inbound_agents WHERE vicidial_live_agents.user=vicidial_live_inbound_agents.user and status IN('CLOSER','READY') and lead_id<1 $ADUfindSQL and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($vlia_users) $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -1817,14 +1861,14 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$VDADserver_ip = "$aryA[3]";
$VDADconf_exten = $aryA[0];
$VDADuser = $aryA[1];
$VDADextension = $aryA[2];
$VDADserver_ip = $aryA[3];
$VDADgroup_weight = $aryA[4];
}
$sthA->finish();
if ($AGILOG) {$agi_string = "$VDADuser|$stmtA|"; &agi_output;}
if ($AGILOG) {$agi_string = "$VDADuser|$VDADgroup_weight|$stmtA|"; &agi_output;}
if ($AGENTgrab > 0)
{
@@ -1837,8 +1881,8 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADextension = "$aryA[1]";
$VDADconf_exten = $aryA[0];
$VDADextension = $aryA[1];
$VDADuser = $AGENTuser;
}
$sthA->finish();
@@ -1848,12 +1892,12 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND' where user='$VDADuser';";
$Faffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02059'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging;
$found_agents=$Faffected_rows;
}
else
{
$Faffected_rows=0;
}
$found_agents=$Faffected_rows;
$stmtA = "UNLOCK TABLES;";
my $LOCKaffected_rows = $dbhA->do($stmtA);
@@ -1882,15 +1926,15 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$VDADserver_ip = "$aryA[3]";
$VDADlast_call_time="$aryA[4]";
$VDADconf_exten = $aryA[0];
$VDADuser = $aryA[1];
$VDADextension = $aryA[2];
$VDADserver_ip = $aryA[3];
$VDADlast_call_time = $aryA[4];
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "$VDADuser|$VDADlast_call_time|$stmtA|"; &agi_output;}
if ($AGILOG) {$agi_string = "$VDADuser|$VDADlast_call_time|$stmtA|"; &agi_output;}
}
$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';";
$affected_rows = $dbhA->do($stmtA);
@@ -1925,7 +1969,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($sthBrowsQLA > 0)
{
@aryB = $sthB->fetchrow_array;
$QLabandon = "$aryB[0]";
$QLabandon = $aryB[0];
}
$sthB->finish();
if ( ($QLabandon > 0) && (length($callerid) > 15) )
@@ -1993,15 +2037,15 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02069'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$calls_today = "$aryA[0]";
$calls_today = $aryA[0];
$calls_today++;
}
$sthA->finish();
if ($sthArows > 0)
if ($sthArows > 0)
{
$stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
$affected_rows = $dbhA->do($stmtA);
@@ -2086,7 +2130,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$dbhP=$dbhA; $mysql_count='02073'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
$r=0;
$agi_string="\n";
while ($sthArows > $r)
while ($sthArows > $r)
{
@aryA = $sthA->fetchrow_array;
$agi_string .= "|$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$aryA[5]|\n";
@@ -2098,8 +2142,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($AGILOG) {$agi_string = "WWWWW VDAD XFER BALANCE WAIT: |$rec_countWAITrem|$channel_group|$channel|$callerid|$uniqueid|$drop_timer|"; &agi_output;}
}
}
}
if ($hold_recall_xfer_group !~ /NONE/)
{
@@ -2285,12 +2328,12 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if ($hold_time_option !~ /NONE/) {$start_hold_estimate=1; $moh_delay=2;};
if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
}
else {$hold_message_counter++;}
else {$hold_message_counter++;}
if ($hold_tone_counter > 3)
{
$hold_tone_counter = 0;
}
else {$hold_tone_counter++;}
else {$hold_tone_counter++;}
##### play the place in line of the caller if option is set
if ( ($start_place_in_line > 0) && ($moh_delay == '1') )
@@ -2567,7 +2610,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$insert_lead_id = "$aryA[0]";
$insert_lead_id = $aryA[0];
$cbc++;
}
$sthA->finish();
@@ -2678,8 +2721,6 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
exit;
}
}
}
@@ -2860,54 +2901,54 @@ if ($drop_timer > $DROP_TIME)
if ($AGILOG) {$agi_string = "-- VDCL DROP: |$drop_action|$DROPexten|"; &agi_output;}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02099'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02099'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
$stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='QUEUETIMEOUT' where lead_id = '$insert_lead_id' order by start_epoch desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02100'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
$stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='QUEUETIMEOUT' where lead_id = '$insert_lead_id' order by start_epoch desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02100'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
$stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02101'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
$stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02101'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
### use STDOUT to send call to proper DROP location
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
### use STDOUT to send call to proper DROP location
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
if (length($DROPexten)>0)
{ ### if DROP extension is defined then send the dropped call there instead of hangup
if (length($DROPexten)>0)
{ ### if DROP extension is defined then send the dropped call there instead of hangup
if ($no_delay_call_route =~ /N/)
{
$AGI->stream_file('sip-silence'); # stop music-on-hold process
$AGI->stream_file('sip-silence');
### sleep for 99 hundredths of a second
usleep(1*990*1000);
}
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;}
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $DROPexten\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
}
else
if ($no_delay_call_route =~ /N/)
{
### insert a NEW record to the vicidial_manager table to be processed
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02102'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL call_hungup timeout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
$AGI->stream_file('sip-silence'); # stop music-on-hold process
$AGI->stream_file('sip-silence');
### sleep for 99 hundredths of a second
usleep(1*990*1000);
}
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;}
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $DROPexten\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
}
else
{
### insert a NEW record to the vicidial_manager table to be processed
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02102'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL call_hungup timeout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
}
}
$dbhA->disconnect();
www/vicidial/admin.php
+1 -1
View File
@@ -21002,7 +21002,7 @@ if ($ADD==31111111111)
echo "<input type=hidden name=old_extension value=\"$row[0]\">\n";
echo "<input type=hidden name=old_server_ip value=\"$row[5]\">\n";
echo "<center><TABLE width=$section_width cellspacing=3>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Phone extension: </td><td align=left><input type=text name=extension size=20 maxlength=100 value=\"$row[0]\">$NWB#phones-extension$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Phone extension: </td><td align=left><input type=text name=extension size=20 maxlength=100 value=\"$row[0]\">$NWB#phones-extension$NWE <i>(Agent Screen Phone Login)</i></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Dial Plan Number: </td><td align=left><input type=text name=dialplan_number size=15 maxlength=20 value=\"$row[1]\"> (digits only)$NWB#phones-dialplan_number$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Voicemail Box: </td><td align=left><input type=text name=voicemail_id size=10 maxlength=10 value=\"$row[2]\"> (digits only)$NWB#phones-voicemail_id$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Voicemail Box: </td><td align=left><input type=text name=delete_vm_after_email size=10 maxlength=10 value=\"$row[73]\">$NWB#phones-delete_vm_after_email$NWE</td></tr>\n";