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Fixed bugs in logging to vicidial_log and vicidial_agent_log for manual dial phone calls

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git-svn-id: svn://192.168.202.10@1150 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-06-11 18:29:48 +00:00
parent d422769095
commit 46b00ebadb
7 changed files with 258 additions and 78 deletions
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bin/AST_VDauto_dial.pl
+63 -11
View File
@@ -75,6 +75,7 @@
# 90124-0721 - Added parameter to ensure no auto-dial calls are placed for MANUAL campaigns
# 90202-0203 - Added outbound_autodial_active option to halt all dialing
# 90306-1845 - Added configurable calls-per-second option
# 90611-0554 - Bug fix for Manual dial calls and logging
#
@@ -1064,6 +1065,22 @@ while($one_day_interval > 0)
$rec_count++;
}
$sthA->finish();
$stmtA = "SELECT user FROM vicidial_live_agents where callerid='$KLcallerid[$kill_vac]'";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$CLuser = "$aryA[0]";
}
$sthA->finish();
if ( (length($CLlead_id) < 1) || ($CLlead_id < 1) )
{
$CLlead_id = $KLcallerid[$kill_vac];
$CLlead_id = substr($CLlead_id, 11, 9);
$CLlead_id = ($CLlead_id + 0);
}
if ($CLcall_type =~ /IN/)
{
@@ -1088,6 +1105,7 @@ while($one_day_interval > 0)
$dialtime_log = ($end_epoch - $start_epoch);
$dialtime_catch = ($now_date_epoch - ($start_epoch + $timeout_leeway));
$hanguptime_manual = ($end_epoch + 60);
if ($dialtime_catch > 100000) {$dialtime_catch=0;}
$call_timeout = ($CLdial_timeout + $CLdrop_call_seconds);
if ($CLstage =~ /SURVEY|REMIND/) {$call_timeout = ($call_timeout + 120);}
@@ -1116,14 +1134,45 @@ while($one_day_interval > 0)
if ($CLstatus =~ /LIVE/) {$CLnew_status = 'DROP';}
else
{
$insertVLuser = 'VDAD';
$insertVLcount=0;
if ($KLcallerid[$kill_vac] =~ /^M\d\d\d\d\d\d\d\d\d\d/)
{
$beginUNIQUEID = $CLuniqueid;
$beginUNIQUEID =~ s/\..*//gi;
$insertVLuser = $CLuser;
$stmtA="SELECT count(*) from vicidial_log where lead_id='$CLlead_id' and user='$CLuser' and phone_number='$CLphone_number' and uniqueid LIKE \"$beginUNIQUEID%\";";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsVL=$sthA->rows;
if ($sthArowsVL > 0)
{
@aryA = $sthA->fetchrow_array;
$insertVLcount = "$aryA[0]";
}
$sthA->finish();
}
$end_epoch = ($now_date_epoch + 1);
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,length_in_sec,end_epoch,alt_dial) values('$CLuniqueid','$CLlead_id','$CLcampaign_id','$SQLdate','$now_date_epoch','$CLnew_status','$CLphone_code','$CLphone_number','VDAD','N','$CLstage','$end_epoch','$CLalt_dial')";
if($M){print STDERR "\n|$stmtA|\n";}
$affected_rows = $dbhA->do($stmtA);
if ($insertVLcount < 1)
{
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,length_in_sec,end_epoch,alt_dial) values('$CLuniqueid','$CLlead_id','$CLcampaign_id','$SQLdate','$now_date_epoch','$CLnew_status','$CLphone_code','$CLphone_number','$insertVLuser','N','$CLstage','$end_epoch','$CLalt_dial')";
if($M){print STDERR "\n|$stmtA|\n";}
$affected_rows = $dbhA->do($stmtA);
$event_string = "| dead NA call added to log $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|$CLnew_status|$affected_rows|";
&event_logger;
$event_string = "| dead NA call added to log $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|$CLnew_status|$affected_rows|$insertVLcount";
&event_logger;
}
else
{
$stmtA = "UPDATE vicidial_log SET status='$CLnew_status',length_in_sec='$CLstage',end_epoch='$end_epoch',alt_dial='$CLalt_dial' where lead_id='$CLlead_id' and user='$CLuser' and phone_number='$CLphone_number' and uniqueid LIKE \"$beginUNIQUEID%\";";
if($M){print STDERR "\n|$stmtA|\n";}
$affected_rows = $dbhA->do($stmtA);
$event_string = "| dead NA call updated in log $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|$CLnew_status|$affected_rows|$insertVLcount|$beginUNIQUEID";
&event_logger;
}
}
if ($CLlead_id > 0)
@@ -1135,11 +1184,14 @@ while($one_day_interval > 0)
&event_logger;
}
$stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where callerid='$KLcallerid[$kill_vac]';";
$affected_rows = $dbhA->do($stmtA);
if ($KLcallerid[$kill_vac] !~ /^M\d\d\d\d\d\d\d\d\d\d/)
{
$stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where callerid='$KLcallerid[$kill_vac]';";
$affected_rows = $dbhA->do($stmtA);
$event_string = "| dead call vla agent PAUSED $affected_rows|$CLlead_id|$CLphone_number|$CLstatus|";
&event_logger;
$event_string = "| dead call vla agent PAUSED $affected_rows|$CLlead_id|$CLphone_number|$CLstatus|";
&event_logger;
}
if ( ($enable_queuemetrics_logging > 0) && ($CLstatus =~ /LIVE/) )
{
@@ -1163,7 +1215,7 @@ while($one_day_interval > 0)
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$epc_countCAMPDATA=0;
$epc_countCAMPDATA=0;
while ($sthArows > $epc_countCAMPDATA)
{
@aryA = $sthA->fetchrow_array;
@@ -1171,7 +1223,7 @@ while($one_day_interval > 0)
$VD_auto_alt_dial_statuses = "$aryA[1]";
$VD_use_internal_dnc = "$aryA[2]";
$VD_use_campaign_dnc = "$aryA[3]";
$epc_countCAMPDATA++;
$epc_countCAMPDATA++;
}
$sthA->finish();
if ( ($VD_auto_alt_dial_statuses =~ / $CLnew_status /) && ($CLlead_id > 0) )
extras/MySQL_AST_CREATE_tables.sql
+2 -1
View File
@@ -341,6 +341,7 @@ external_hangup VARCHAR(1) default '',
external_status VARCHAR(6) default '',
external_pause VARCHAR(20) default '',
external_dial VARCHAR(100) default '',
agent_log_id INT(9) UNSIGNED default '0',
index (random_id),
index (last_call_time),
index (last_update_time),
@@ -1650,7 +1651,7 @@ CREATE INDEX phone_number on vicidial_closer_log (phone_number);
CREATE INDEX date_user on vicidial_closer_log (call_date,user);
CREATE INDEX comment_a on live_inbound_log (comment_a);
UPDATE system_settings SET db_schema_version='1150';
UPDATE system_settings SET db_schema_version='1151';
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
extras/upgrade_2.2.0.sql
+4
View File
@@ -173,3 +173,7 @@ UPDATE system_settings SET db_schema_version='1149';
ALTER TABLE vicidial_campaigns ADD drop_lockout_time VARCHAR(6) default '0';
UPDATE system_settings SET db_schema_version='1150';
ALTER TABLE vicidial_live_agents ADD agent_log_id INT(9) UNSIGNED default '0';
UPDATE system_settings SET db_schema_version='1151';
www/agc/vdc_db_query.php
+158 -49
View File
@@ -200,12 +200,13 @@
# 90508-0726 - Changed to PHP long tags
# 90511-0923 - Added agentonly_callback_campaign_lock option
# 90519-0634 - Fixed manual dial status and logging bug
# 90611-1423 - Fixed agent log and vicidial log bugs
#
$version = '2.2.0-111';
$build = '90519-0634';
$version = '2.2.0-112';
$build = '90611-1423';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=217;
$mysql_log_count=224;
$one_mysql_log=0;
require("dbconnect.php");
@@ -373,6 +374,8 @@ if (isset($_GET["wrapup"])) {$wrapup=$_GET["wrapup"];}
elseif (isset($_POST["wrapup"])) {$wrapup=$_POST["wrapup"];}
if (isset($_GET["vtiger_callback_id"])) {$vtiger_callback_id=$_GET["vtiger_callback_id"];}
elseif (isset($_POST["vtiger_callback_id"])) {$vtiger_callback_id=$_POST["vtiger_callback_id"];}
if (isset($_GET["dial_method"])) {$dial_method=$_GET["dial_method"];}
elseif (isset($_POST["dial_method"])) {$dial_method=$_POST["dial_method"];}
header ("Content-type: text/html; charset=utf-8");
@@ -763,8 +766,29 @@ if ($ACTION == 'regCLOSER')
}
################################################################################
### manDiaLnextCALL - for manual VICIDiaL dialing this will grab the next lead
### For every process below, lookup the current agent_log_id for the user
################################################################################
$stmt="SELECT agent_log_id from vicidial_live_agents where user='$user';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00222',$user,$server_ip,$session_name,$one_mysql_log);}
$users_to_parse = mysql_num_rows($rslt);
if ($users_to_parse > 0)
{
$rowx=mysql_fetch_row($rslt);
if ($rowx[0] > 0) {$agent_log_id = $rowx[0];}
}
################################################################################
### manDiaLnextCaLL - for manual VICIDiaL dialing this will grab the next lead
### in the campaign, reserve it, send data back to client and
### place the call by inserting into vicidial_manager
################################################################################
@@ -1587,23 +1611,49 @@ if ($stage == "start")
}
else
{
$user_group='';
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00056',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$ug_record_ct = mysql_num_rows($rslt);
if ($ug_record_ct > 0)
{
$row=mysql_fetch_row($rslt);
$user_group = trim("$row[0]");
}
##### insert log into vicidial_log for manual VICIDiaL call
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group,alt_dial) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group','$alt_dial');";
if ($DB) {echo "$stmt\n";}
$user_group='';
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00057',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00056',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$ug_record_ct = mysql_num_rows($rslt);
if ($ug_record_ct > 0)
{
$row=mysql_fetch_row($rslt);
$user_group = trim("$row[0]");
}
$manualVLexists=0;
$beginUNIQUEID = preg_replace("/\..*/","",$uniqueid);
$stmt="SELECT count(*) from vicidial_log where lead_id='$lead_id' and user='$user' and phone_number='$phone_number' and uniqueid LIKE \"$beginUNIQUEID%\";";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00223',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$VL_exists_ct = mysql_num_rows($rslt);
if ($VL_exists_ct > 0)
{
$row=mysql_fetch_row($rslt);
$manualVLexists = $row[0];
}
if ($manualVLexists < 1)
{
##### insert log into vicidial_log for manual VICIDiaL call
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group,alt_dial) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','INCALL','$phone_code','$phone_number','$user','MANUAL','N','$user_group','$alt_dial');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00057',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
}
else
{
##### insert log into vicidial_log for manual VICIDiaL call
$stmt="UPDATE vicidial_log SET list_id='$list_id',comments='MANUAL',user_group='$user_group',alt_dial='$alt_dial' where lead_id='$lead_id' and user='$user' and phone_number='$phone_number' and uniqueid LIKE \"$beginUNIQUEID%\";";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00224',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
}
if ($affected_rows > 0)
{
@@ -2202,33 +2252,45 @@ if ($stage == "end")
}
### check to see if the vicidial_log record exists, if not, insert it
$stmt="SELECT count(*) from vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id';";
$manualVLexists=0;
$beginUNIQUEID = preg_replace("/\..*/","",$uniqueid);
$stmt="SELECT count(*) from vicidial_log where lead_id='$lead_id' and user='$user' and phone_number='$phone_number' and uniqueid LIKE \"$beginUNIQUEID%\";";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00186',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_vld_ct = mysql_num_rows($rslt);
if ($VAC_vld_ct > 0)
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00223',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$VL_exists_ct = mysql_num_rows($rslt);
if ($VL_exists_ct > 0)
{
$row=mysql_fetch_row($rslt);
$VLD_count = $row[0];
if ($VLD_count < 1)
{
##### insert log into vicidial_log for manual VICIDiaL call
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group,alt_dial) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','DONEM','$phone_code','$phone_number','$user','MANUAL','N','$user_group','$alt_dial');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00057',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
$manualVLexists = $row[0];
}
if ($affected_rows > 0)
{
echo "VICIDiaL_LOG Inserted: $uniqueid|$channel|$NOW_TIME\n";
echo "$StarTtime\n";
}
else
{
echo "LOG NOT ENTERED\n";
}
if ($manualVLexists < 1)
{
##### insert log into vicidial_log for manual VICIDiaL call
$stmt="INSERT INTO vicidial_log (uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,comments,processed,user_group,alt_dial) values('$uniqueid','$lead_id','$list_id','$campaign','$NOW_TIME','$StarTtime','DONEM','$phone_code','$phone_number','$user','MANUAL','N','$user_group','$alt_dial');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00057',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
if ($affected_rows > 0)
{
echo "VICIDiaL_LOG Inserted: $uniqueid|$channel|$NOW_TIME\n";
echo "$StarTtime\n";
}
else
{
echo "LOG NOT ENTERED\n";
}
}
else
{
$stmt="UPDATE vicidial_log SET uniqueid='$uniqueid' where lead_id='$lead_id' and user='$user' and phone_number='$phone_number' and uniqueid LIKE \"$beginUNIQUEID%\";";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00057',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
}
##### update the duration and end time in the vicidial_log table
@@ -2491,8 +2553,9 @@ if ($stage == "end")
$talk_sec=0;
$talk_epochSQL='';
$lead_id_commentsSQL='';
$StarTtime = date("U");
$stmt = "select talk_epoch,talk_sec,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';";
$stmt = "select talk_epoch,talk_sec,wait_sec,wait_epoch,lead_id,comments from vicidial_agent_log where agent_log_id='$agent_log_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00101',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -2503,11 +2566,22 @@ if ($stage == "end")
if ( (eregi("NULL",$row[0])) or ($row[0] < 1000) )
{
$talk_epochSQL=",talk_epoch='$StarTtime'";
$row[0]=$row[2];
$row[0]=$row[3];
}
$talk_sec = (($StarTtime - $row[0]) + $row[1]);
if ( ( ($auto_dial_level < 1) or (preg_match('/^M/',$MDnextCID)) ) and (preg_match('/INBOUND_MAN/',$dial_method)) )
{
if ( (eregi("NULL",$row[5])) or (strlen($row[5]) < 1) )
{
$lead_id_commentsSQL .= ",comments='MANUAL'";
}
if ( (eregi("NULL",$row[4])) or ($row[4] < 1) or (strlen($row[4]) < 1) )
{
$lead_id_commentsSQL .= ",lead_id='$lead_id'";
}
}
}
$stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',dispo_epoch='$StarTtime' $talk_epochSQL where agent_log_id='$agent_log_id';";
$stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',dispo_epoch='$StarTtime' $talk_epochSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00102',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -3303,6 +3377,7 @@ if ($ACTION == 'updateDISPO')
{
$MT[0]='';
$row=''; $rowx='';
$MAN_vl_insert=0;
if ( (strlen($dispo_choice)<1) || (strlen($lead_id)<1) )
{
echo "Dispo Choice $dispo or lead_id $lead_id is not valid\n";
@@ -3354,7 +3429,7 @@ if ($ACTION == 'updateDISPO')
{
$four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y")));
if ($auto_dial_level < 1)
if ( ($auto_dial_level < 1) or (preg_match('/^M/',$MDnextCID)) )
{
$stmt = "SELECT count(*) from vicidial_log where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\";";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
@@ -3417,7 +3492,14 @@ if ($ACTION == 'updateDISPO')
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00215',$user,$server_ip,$session_name,$one_mysql_log);}
$MAN_vl_insert++;
}
$stmt="DELETE FROM vicidial_auto_calls where callerid='$MDnextCID';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00219',$user,$server_ip,$session_name,$one_mysql_log);}
}
else
{
@@ -3492,8 +3574,9 @@ if ($ACTION == 'updateDISPO')
$dispo_sec=0;
$dispo_epochSQL='';
$lead_id_commentsSQL='';
$StarTtime = date("U");
$stmt = "select dispo_epoch,dispo_sec,talk_epoch,wait_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
$stmt = "select dispo_epoch,dispo_sec,talk_epoch,wait_epoch,lead_id,comments from vicidial_agent_log where agent_log_id='$agent_log_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00150',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -3513,8 +3596,19 @@ if ($ACTION == 'updateDISPO')
$row[0]=$row[2];
}
$dispo_sec = (($StarTtime - $row[0]) + $row[1]);
if ( (preg_match('/^M/',$MDnextCID)) and (preg_match('/INBOUND_MAN/',$dial_method)) )
{
if ( (eregi("NULL",$row[5])) or (strlen($row[5]) < 1) )
{
$lead_id_commentsSQL .= ",comments='MANUAL'";
}
if ( (eregi("NULL",$row[4])) or ($row[4] < 1) or (strlen($row[4]) < 1) )
{
$lead_id_commentsSQL .= ",lead_id='$lead_id'";
}
}
}
$stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',status='$dispo_choice' $dispo_epochSQL where agent_log_id='$agent_log_id';";
$stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',status='$dispo_choice' $dispo_epochSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00151',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -3533,12 +3627,21 @@ if ($ACTION == 'updateDISPO')
if ($auto_dial_level < 1)
{
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
$MAN_insert_leadIDsql='';
if ($MAN_vl_insert > 0)
{$MAN_insert_leadIDsql = ",lead_id='$lead_id'";}
$stmt="INSERT INTO vicidial_agent_log SET user='$user',server_ip='$server_ip',event_time='$NOW_TIME',campaign_id='$campaign',pause_epoch='$StarTtime',pause_sec='0',wait_epoch='$StarTtime',user_group='$user_group'$MAN_insert_leadIDsql;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00153',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
$agent_log_id = mysql_insert_id($link);
$stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00220',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VLAaffected_rows_update = mysql_affected_rows($link);
}
### CALLBACK ENTRY
@@ -4293,6 +4396,12 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00153',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
$agent_log_id = mysql_insert_id($link);
$stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00221',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VLAaffected_rows_update = mysql_affected_rows($link);
}
}
echo 'Agent ' . $user . ' is now in status ' . $stage . "\nNext agent_log_id:\n$agent_log_id\n";
www/agc/vicidial.php
+26 -13
View File
@@ -232,12 +232,13 @@
# 90525-1012 - Fixed transfer issue of auto-received call after manual dial call
# 90529-0741 - Added nophone agent phone login that will not show any empty session alerts
# 90531-0635 - Added option to hide customer phone number
# 90611-1422 - Fixed multiple logging bugs
#
$version = '2.2.0-210';
$build = '90531-0635';
$version = '2.2.0-211';
$build = '90611-1422';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=60;
$mysql_log_count=61;
$one_mysql_log=0;
require("dbconnect.php");
@@ -1175,7 +1176,7 @@ $VDloginDISPLAY=0;
##### grab the inbound groups to choose from if campaign contains CLOSER
$VARingroups="''";
if ($campaign_allow_inbound == 'Y')
if ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') )
{
$VARingroups='';
$stmt="select group_id from vicidial_inbound_groups where active = 'Y' and group_id IN($closer_campaigns) order by group_id limit 60;";
@@ -1193,6 +1194,8 @@ $VDloginDISPLAY=0;
}
$VARingroups = substr("$VARingroups", 0, -1);
}
else
{$closer_campaigns = "''";}
##### grab the allowable inbound groups to choose from for transfer options
$xfer_groups = preg_replace("/^ | -$/","",$xfer_groups);
@@ -1621,7 +1624,7 @@ else
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01030',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ( ($campaign_allow_inbound == 'Y') || ($campaign_leads_to_call > 0) || (ereg('Y',$no_hopper_leads_logins)) )
if ( ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') ) || ($campaign_leads_to_call > 0) || (ereg('Y',$no_hopper_leads_logins)) )
{
### insert an entry into the user log for the login event
$stmt = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$VD_login','LOGIN','$VD_campaign','$NOW_TIME','$StarTtimE','$VU_user_group')";
@@ -1802,7 +1805,7 @@ else
}
if ($campaign_allow_inbound == 'Y')
if ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') )
{
print "<!-- CLOSER-type campaign -->\n";
}
@@ -1913,6 +1916,12 @@ else
$agent_log_id = mysql_insert_id($link);
print "<!-- vicidial_agent_log record inserted: |$affected_rows|$agent_log_id| -->\n";
$stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$VD_login';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01061',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VLAaffected_rows_update = mysql_affected_rows($link);
$stmt="UPDATE vicidial_users SET shift_override_flag='0' where user='$VD_login' and shift_override_flag='1';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
@@ -3707,7 +3716,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
"&list_id=" + document.vicidial_form.list_id.value +
"&length_in_sec=0&phone_code=" + document.vicidial_form.phone_code.value +
"&phone_number=" + lead_dial_number +
"&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway + "&hangup_all_non_reserved=" + hangup_all_non_reserved + "&blind_transfer=" + blind_transfer;
"&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway + "&hangup_all_non_reserved=" + hangup_all_non_reserved + "&blind_transfer=" + blind_transfer + "&dial_method" + dial_method;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
// document.getElementById("busycallsdebug").innerHTML = "vdc_db_query.php?" + manDiaLlog_query;
@@ -4211,7 +4220,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
auto_dial_level=0;
AutoDial_ReSume_PauSe('VDADpause');
agent_log_id = AutoDial_ReSume_PauSe('VDADpause');
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pause \"><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\"><BR><IMG SRC=\"./images/vdc_LB_dialnextnumber_OFF.gif\" border=0 alt=\"Dial Next Number\">";
}
@@ -4887,7 +4896,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
}
if (xmlhttp)
{
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign;
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign + "&dial_method" + dial_method;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(autoDiaLready_query);
@@ -4907,6 +4916,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
}
delete xmlhttp;
}
return agent_log_id;
}
@@ -5764,6 +5774,9 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
if (hotkeysused == 'YES')
{
manual_auto_hotkey = 1;
alt_dial_active=0;
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
document.getElementById("MainStatuSSpan").innerHTML = '';
if (dial_method == "INBOUND_MAN")
@@ -6186,7 +6199,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
}
if (xmlhttp)
{
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&comments=" + CallBackCommenTs;
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method" + dial_method + "&comments=" + CallBackCommenTs;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(DSupdate_query);
@@ -6286,7 +6299,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
if (auto_dial_level != '0')
{
AutoDialWaiting = 1;
AutoDial_ReSume_PauSe("VDADready","NEW_ID");
agent_log_id = AutoDial_ReSume_PauSe("VDADready","NEW_ID");
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
}
else
@@ -6722,7 +6735,7 @@ if ($useIE > 0)
function hotkeypress(evt)
{
enter_disable();
if ( (hot_keys_active==1) && (VD_live_customer_call==1) )
if ( (hot_keys_active==1) && ( (VD_live_customer_call==1) || (MD_ring_secondS > 4) ) )
{
var e = evt? evt : window.event;
if(!e) return;
@@ -6769,7 +6782,7 @@ else
function hotkeypress(evt)
{
enter_disable();
if ( (hot_keys_active==1) && (VD_live_customer_call==1) )
if ( (hot_keys_active==1) && ( (VD_live_customer_call==1) || (MD_ring_secondS > 4) ) )
{
var e = evt? evt : window.event;
if(!e) return;
www/vicidial/AST_agent_status_detail.php
+1 -1
View File
@@ -285,7 +285,7 @@ else
{
$row=mysql_fetch_row($rslt);
if ( ($row[0] > 0) and (strlen($row[3]) > 0) )
if ( ($row[0] > 0) and (strlen($row[3]) > 0) and (!eregi("NULL",$row[3])))
{
$calls[$i] = $row[0];
$full_name[$i] = $row[1];
www/vicidial/AST_agent_time_detail.php
+4 -3
View File
@@ -326,7 +326,7 @@ else
##### BEGIN Gather all agent time records and parse through them in PHP to save on DB load
$stmt="select user,wait_sec,talk_sec,dispo_sec,pause_sec,lead_id from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $group_SQL $user_group_SQL limit 10000000;";
$stmt="select user,wait_sec,talk_sec,dispo_sec,pause_sec,lead_id,status from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $group_SQL $user_group_SQL limit 10000000;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysql_num_rows($rslt);
@@ -343,6 +343,7 @@ else
$dispo = $row[3];
$pause = $row[4];
$lead = $row[5];
$status = $row[6];
if ($wait > 30000) {$wait=0;}
if ($talk > 30000) {$talk=0;}
@@ -353,7 +354,7 @@ else
$TOTdispo = ($TOTdispo + $dispo);
$TOTpause = ($TOTpause + $pause);
$TOTALtime = ($TOTALtime + $pause + $dispo + $talk + $wait);
if ($lead > 0) {$TOTcalls++;}
if ( ($lead > 0) and ((!eregi("NULL",$status)) and (strlen($status) > 0)) ) {$TOTcalls++;}
$user_found=0;
if ($uc < 1)
@@ -372,7 +373,7 @@ else
$Stalk[$m] = ($Stalk[$m] + $talk);
$Sdispo[$m] = ($Sdispo[$m] + $dispo);
$Spause[$m] = ($Spause[$m] + $pause);
if ($lead > 0) {$Scalls[$m]++;}
if ( ($lead > 0) and ((!eregi("NULL",$status)) and (strlen($status) > 0)) ) {$Scalls[$m]++;}
}
$m++;
}