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Added preview_lead_id and PREVIEW status for agent_status non-agent-api function

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git-svn-id: svn://192.168.202.10@2105 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2014-04-18 20:18:11 +00:00
parent 222b62abb6
commit 4961792f07
5 changed files with 48 additions and 16 deletions
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docs/NON-AGENT_API.txt
+5 -2
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@@ -1,4 +1,4 @@
NON-AGENT API DOCUMENT Started: 2008-07-24 Updated: 2014-04-03
NON-AGENT API DOCUMENT Started: 2008-07-24 Updated: 2014-04-18
This document describes the functions of an API(Application Programming
Interface) for all functions NOT directly relating to the VICIDIAL Agent screen.
@@ -94,6 +94,7 @@ Changes:
140214-1540 - Added check_phone_number function
140331-2119 - Converted division calculations to use MathZDC function
140403-2024 - Added camp_rg_only option to update_user function
140418-1553 - Added preview_lead_id for agent_status
API Functions use the 'function' variable
@@ -433,8 +434,10 @@ ERROR: agent_status AGENT NOT LOGGED IN - 6666||
A SUCCESS response will not show "SUCCESS", but instead will just print the results in the following format:
status,call_id,lead_id,campaign_id,calls_today,full_name,user_group,user_level,pause_code,real_time_sub_status
INCALL,M4050908070000012345,12345,TESTCAMP,1,Test Agent,AGENTS,3,LOGIN,
INCALL|M4181606420000000104|104|TESTBLND|1|Admin|ADMIN|9|BRK2|DEAD
PAUSED||105|TESTBLND|1|Admin|ADMIN|9||PREVIEW
NOTE: real_time_sub_status field can consist of: DEAD, DISPO, 3-WAY, PARK, RING or it can be empty
NOTE: real_time_sub_status field can consist of: DEAD, DISPO, 3-WAY, PARK, RING, PREVIEW or it can be empty
extras/MySQL_AST_CREATE_tables.sql
+2 -1
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@@ -413,6 +413,7 @@ campaign_grade TINYINT(2) UNSIGNED default '1',
external_recording VARCHAR(20) default '',
external_pause_code VARCHAR(6) default '',
pause_code VARCHAR(6) default '',
preview_lead_id INT(9) UNSIGNED default '0',
index (random_id),
index (last_call_time),
index (last_update_time),
@@ -3260,4 +3261,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version';
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1372',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1373',db_schema_update_date=NOW(),reload_timestamp=NOW();
extras/upgrade_2.8.sql
+4
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@@ -230,3 +230,7 @@ ALTER TABLE vicidial_campaigns ADD max_inbound_calls SMALLINT(5) UNSIGNED defaul
ALTER TABLE vicidial_inbound_group_agents ADD group_type VARCHAR(1) default 'C';
UPDATE system_settings SET db_schema_version='1372',db_schema_update_date=NOW() where db_schema_version < 1372;
ALTER TABLE vicidial_live_agents ADD preview_lead_id INT(9) UNSIGNED default '0';
UPDATE system_settings SET db_schema_version='1373',db_schema_update_date=NOW() where db_schema_version < 1373;
www/agc/vdc_db_query.php
+26 -10
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@@ -350,12 +350,13 @@
# 140402-1750 - Formatting cleanup and MySQL logging cleanup
# 140407-1923 - Fixed call notes logging bug when call is not answered
# 140417-0931 - Added max inbound calls feature
# 140418-1536 - Added flagging of preview dialing in vicidial_live_agents
#
$version = '2.8-247';
$build = '140417-0931';
$version = '2.8-248';
$build = '140418-1536';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=589;
$mysql_log_count=591;
$one_mysql_log=0;
require_once("dbconnect_mysqli.php");
@@ -2630,6 +2631,15 @@ if ($ACTION == 'manDiaLnextCaLL')
}
##### BEGIN if preview dialing, do not send the call #####
if ($preview == 'YES')
{
### update the agent record with the preview_lead_id in vicidial_live_agents
$stmt = "UPDATE vicidial_live_agents set preview_lead_id='$lead_id' where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00590',$user,$server_ip,$session_name,$one_mysql_log);}
}
##### BEGIN if NOT preview dialing, do not send the call #####
if ( (strlen($preview)<1) or ($preview == 'NO') or (strlen($dial_ingroup) > 1) )
{
### prepare variables to place manual call from VICIDiaL
@@ -2949,7 +2959,7 @@ if ($ACTION == 'manDiaLnextCaLL')
fclose($fp);
}
}
##### END if preview dialing, do not send the call #####
##### END if NOT preview dialing, send the call #####
##### find if script contains recording fields
@@ -3215,6 +3225,12 @@ if ($ACTION == 'manDiaLskip')
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00538',$user,$server_ip,$session_name,$one_mysql_log);}
### clear the preview dial flag of the lead_id being previewed
$stmt = "UPDATE vicidial_live_agents set preview_lead_id='0' where user='$user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00591',$user,$server_ip,$session_name,$one_mysql_log);}
$called_count = ($called_count - 1);
### set the lead back to previous status and called_count
$stmt = "UPDATE vicidial_list set status='$stage', called_count='$called_count',user='$user' where lead_id='$lead_id';";
@@ -3266,7 +3282,7 @@ if ($ACTION == 'manDiaLonly')
}
### set the api dial action to blank if used
$stmt = "UPDATE vicidial_live_agents set external_dial='' where user='$user' and external_dial IN('DIALONLY','ALTDIAL','ADR3DIAL');";
$stmt = "UPDATE vicidial_live_agents set external_dial='',preview_lead_id='0' where user='$user' and external_dial IN('DIALONLY','ALTDIAL','ADR3DIAL');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00539',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -3531,7 +3547,7 @@ if ($ACTION == 'manDiaLonly')
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00045',$user,$server_ip,$session_name,$one_mysql_log);}
### update the agent status to INCALL in vicidial_live_agents
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME',pause_code='' where user='$user' and server_ip='$server_ip';";
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME',pause_code='',preview_lead_id='0' where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00046',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -4566,7 +4582,7 @@ if ($stage == "end")
$licf_SQL = '';
if ($VLA_inOUT == 'INBOUND')
{$licf_SQL = ",last_inbound_call_finish='$NOW_TIME'";}
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='',last_state_change='$NOW_TIME' $licf_SQL where user='$user' and server_ip='$server_ip';";
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='',last_state_change='$NOW_TIME',preview_lead_id='0' $licf_SQL where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00082',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -4716,7 +4732,7 @@ if ($stage == "end")
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00086',$user,$server_ip,$session_name,$one_mysql_log);}
}
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
$stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='',last_state_change='$NOW_TIME',preview_lead_id='0' where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00087',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -5342,7 +5358,7 @@ if ($ACTION == 'VDADcheckINCOMING')
$calls_today++;
### update the agent status to INCALL in vicidial_live_agents
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME',pause_code='' where user='$user' and server_ip='$server_ip';";
$stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME',pause_code='',preview_lead_id='0' where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00106',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -8453,7 +8469,7 @@ if ($ACTION == 'updateDISPO')
}
### reset the API fields in vicidial_live_agents record
$stmt = "UPDATE vicidial_live_agents set lead_id=0,external_hangup=0,external_status='',external_update_fields='0',external_update_fields_data='',external_timer_action_seconds='-1',external_dtmf='',external_transferconf='',external_park='',external_recording='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';";
$stmt = "UPDATE vicidial_live_agents set lead_id=0,external_hangup=0,external_status='',external_update_fields='0',external_update_fields_data='',external_timer_action_seconds='-1',external_dtmf='',external_transferconf='',external_park='',external_recording='',last_state_change='$NOW_TIME',preview_lead_id='0' where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00141',$user,$server_ip,$session_name,$one_mysql_log);}
www/vicidial/non_agent_api.php
+11 -3
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@@ -88,10 +88,11 @@
# 140214-1540 - Added check_phone_number function
# 140331-2119 - Converted division calculations to use MathZDC function
# 140403-2024 - Added camp_rg_only option to update_user function
# 140418-1553 - Added preview_lead_id for agent_status
#
$version = '2.8-64';
$build = '140403-2024';
$version = '2.8-65';
$build = '140418-1553';
$api_url_log = 0;
$startMS = microtime();
@@ -5035,7 +5036,7 @@ if ($function == 'agent_status')
$user_group = $row[1];
$user_level = $row[2];
$stmt="SELECT status,callerid,lead_id,campaign_id,calls_today,agent_log_id,on_hook_agent,ring_callerid from vicidial_live_agents $agent_search_SQL;";
$stmt="SELECT status,callerid,lead_id,campaign_id,calls_today,agent_log_id,on_hook_agent,ring_callerid,preview_lead_id from vicidial_live_agents $agent_search_SQL;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$agent_to_list = mysqli_num_rows($rslt);
@@ -5050,6 +5051,7 @@ if ($function == 'agent_status')
$agent_log_id = $row[5];
$on_hook_agent = $row[6];
$ring_callerid = $row[7];
$preview_lead_id = $row[8];
$pause_code = '';
$rtr_status = '';
@@ -5069,6 +5071,12 @@ if ($function == 'agent_status')
if ( ($status == 'PAUSED') and ($lead_id > 0) )
{$rtr_status = 'DISPO';}
if ( ($status == 'PAUSED') and ($preview_lead_id > 0) )
{
$rtr_status = 'PREVIEW';
$lead_id = $preview_lead_id;
}
if ($status == 'INCALL')
{
if ($lead_id > 0)