Added setting which can delay the Calculation and optionally the announcement of Estimated Hold Time for X seconds

Added ability to override the System Settings webphone URL per User Group git-svn-id: svn://192.168.202.10@1498 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-11 12:29:32 +00:00
parent 5519a4e792
commit 51229d5bd8
7 changed files with 109 additions and 28 deletions
@@ -9,6 +9,17 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom

 ########## UPGRADING FROM 2.2.0 TO 2.4 ##########

+OPTIONAL STEPS(But highly recommended) - Backup existing system:
+
+1.  Run this for a 1-server system or server with database on it:  
+  (this may take hours on large system)
+   /usr/share/astguiclient/ADMIN_backup.pl --debugX
+
+2. Run this on dialer/Asterisk-only servers:
+  (do not run this if you only have one server):
+   /usr/share/astguiclient/ADMIN_backup.pl --debugX --without-db --without-web
+
+
 REQUIRED STEPS!!!

 1. upgrade the MySQL asterisk database:
@@ -262,6 +273,12 @@ OTHER CHANGES:
 	User in the system, also added validation that Remote Agents do not
 	overlap their number of lines into another Remote Agent

+58. Added ability to override the System Settings webphone URL per User Group
+
+59. Added Calculate Estimated Hold Seconds setting which can delay the 
+	Calculation and optionally the announcement of Estimated Hold Time
+	for X seconds.
+



@@ -138,6 +138,7 @@
 # 100616-1600 - Added VID filename and digit validation options
 # 100718-1822 - Added second hold time option and wait time options
 # 100805-1530 - Added FILTER from-did-route feature, changed active=n to go to after hours action
+# 100811-0751 -	Added calculate_estimated_hold_seconds option
 #

 $script = 'agi-VDAD_ALL_inbound.agi';
@@ -577,7 +578,7 @@ $sthA->finish();

 ### Grab inbound groups values from the database
 $cbc=0;
-$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active FROM vicidial_inbound_groups where group_id = '$channel_group';";
+$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds FROM vicidial_inbound_groups where group_id = '$channel_group';";
 $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
 $sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
 $sthArows=$sthA->rows;
@@ -653,6 +654,7 @@ while ($sthArows > $cbc)
 	$wait_time_option_no_block =		$aryA[58];
 	$wait_time_option_prompt_seconds =	$aryA[59];
 	$ingroup_active =					$aryA[60];
+	$calculate_estimated_hold_seconds = $aryA[61];

 	$custom_call_id='';
 	if ($uniqueid_status_display =~ /ENABLED/)
@@ -2815,7 +2817,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
 		}


-	if ( ($hold_message_counter > $prompt_interval) && ($prompt_interval > 0) )
+	if ( ( ($hold_message_counter > $prompt_interval) && ($prompt_interval > 0) ) || ( ($calculate_estimated_hold_seconds == $drop_timer) && ($calculate_estimated_hold_seconds > 3) ) )
 		{
 		$now_date_epoch = time();
 		$no_block_SQL = '';
@@ -2858,6 +2860,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
 			{
 			$AGI->stream_file('sip-silence'); # stop music-on-hold process
 			$AGI->stream_file('sip-silence'); # stop music-on-hold process
+			$AGI->stream_file('sip-silence'); # stop music-on-hold process
 			if ($onhold_prompt_filename =~ /\|/)
 				{
 				@onhold_prompt_filename_array = split(/\|/,$onhold_prompt_filename);
@@ -2887,9 +2890,12 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
 		$hold_message_counter = 0;
 		$start_moh=1;
 		$moh_delay=1;
+		if ($calculate_estimated_hold_seconds <= $drop_timer)
+			{
+			if ($play_estimate_hold_time =~ /Y/i) {$start_hold_estimate=1; $moh_delay=2;}
+			if ($hold_time_option_SETTING !~ /NONE/) {$start_hold_estimate=1; $moh_delay=2;}
+			}
 		if ($play_place_in_line =~ /Y/i) {$start_place_in_line=1; $moh_delay=2;}
-		if ($play_estimate_hold_time =~ /Y/i) {$start_hold_estimate=1; $moh_delay=2;}
-		if ($hold_time_option_SETTING !~ /NONE/) {$start_hold_estimate=1; $moh_delay=2;}
 		if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
 		if ($wait_time_option !~ /NONE/) {$wait_in_queue=1; $moh_delay=2;}
 		}
@@ -3022,6 +3028,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
 			{
 			$AGI->stream_file('sip-silence'); # stop music-on-hold process
 			$AGI->stream_file('sip-silence'); # stop music-on-hold process
+			$AGI->stream_file('sip-silence'); # stop music-on-hold process

 			if ($pretend_every_call_is_next > 0) 
 				{
@@ -598,7 +598,8 @@ agent_xfer_blind_transfer ENUM('Y','N') default 'Y',
 agent_xfer_dial_with_customer ENUM('Y','N') default 'Y',
 agent_xfer_park_customer_dial ENUM('Y','N') default 'Y',
 agent_fullscreen ENUM('Y','N') default 'N',
-allowed_reports VARCHAR(2000) default 'ALL REPORTS'
+allowed_reports VARCHAR(2000) default 'ALL REPORTS',
+webphone_url_override VARCHAR(255) default ''
 );

 CREATE TABLE vicidial_campaigns (
@@ -931,7 +932,8 @@ wait_time_option_callback_list_id BIGINT(14) UNSIGNED default '999',
 wait_time_option_press_filename VARCHAR(255) default 'to-be-called-back|digits/1',
 wait_time_option_no_block ENUM('N','Y') default 'N',
 wait_time_option_prompt_seconds SMALLINT(5) default '10',
-timer_action_destination VARCHAR(30) default ''
+timer_action_destination VARCHAR(30) default '',
+calculate_estimated_hold_seconds SMALLINT(5) UNSIGNED default '0'
 );

 CREATE TABLE vicidial_stations (
@@ -2329,7 +2331,7 @@ ALTER TABLE vicidial_agent_log_archive MODIFY agent_log_id INT(9) UNSIGNED NOT N

 CREATE TABLE vicidial_carrier_log_archive LIKE vicidial_carrier_log;

-UPDATE system_settings SET db_schema_version='1239',db_schema_update_date=NOW();
+UPDATE system_settings SET db_schema_version='1240',db_schema_update_date=NOW();

 GRANT RELOAD ON *.* TO cron@'%';
 GRANT RELOAD ON *.* TO cron@localhost;
@@ -488,3 +488,13 @@ ALTER TABLE vicidial_inbound_dids ADD filter_menu_id VARCHAR(50) default '';
 ALTER TABLE vicidial_inbound_dids ADD filter_clean_cid_number VARCHAR(20) default '';

 UPDATE system_settings SET db_schema_version='1239',db_schema_update_date=NOW();
+
+
+
+
+
+ALTER TABLE vicidial_user_groups ADD webphone_url_override VARCHAR(255) default '';
+
+ALTER TABLE vicidial_inbound_groups ADD calculate_estimated_hold_seconds SMALLINT(5) UNSIGNED default '0';
+
+UPDATE system_settings SET db_schema_version='1240',db_schema_update_date=NOW();
@@ -350,6 +350,10 @@ This field allows you to specify a number of digits to restrict the incoming cal
 must be an existing vicidial user||
 you must use a valid user as the user_start for remote agents||
 your number of lines overlaps with another remote agent||
+Webphone URL Override||
+This setting allows you to set an alternate webphone URL just for the members of one user group. Default is empty||
+Calculate Estimated Hold Seconds||
+This defines the number of seconds into the queue that the customer will wait before the Estimated Hold Time will be calculated and optionally played. Minimum is 3 seconds, even if set lower than 3. Default is 0||


 AST_VICIDIAL_ingrouplist.php
@@ -304,10 +304,11 @@
 # 100723-1522 - Added LOCKED options for quick transfer button feature
 # 100726-1233 - Added HANGUP, CALLMENU, EXTENSION, IN_GROUP timer actions
 # 100803-2324 - Cleanup of URLDecode (issue #375)
+# 100811-0810 - Added webphone_url_override option from user Groups
 #

-$version = '2.4-282';
-$build = '100803-2324';
+$version = '2.4-283';
+$build = '100811-0810';
 $mel=1;					# Mysql Error Log enabled = 1
 $mysql_log_count=66;
 $one_mysql_log=0;
@@ -966,7 +967,7 @@ else
 			$AgentAlert_allowed = $VU_allow_alerts;

 			### Gather timeclock and shift enforcement restriction settings
-			$stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen from vicidial_user_groups where user_group='$VU_user_group';";
+			$stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,webphone_url_override from vicidial_user_groups where user_group='$VU_user_group';";
 			$rslt=mysql_query($stmt, $link);
 				if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);}
 			$row=mysql_fetch_row($rslt);
@@ -1004,6 +1005,7 @@ else
 			if ($VU_agent_call_log_view_override == 'N')
 				{$agent_call_log_view=0;}
 			$agent_fullscreen =			$row[12];
+			$webphone_url =	$row[13];

 			### BEGIN - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR
 			if ( (ereg('Y',$forced_timeclock_login)) or ( (ereg('ADMIN_EXEMPT',$forced_timeclock_login)) and ($VU_user_level < 8) ) )
@@ -2114,16 +2116,19 @@ else
 						$webphone_server_ip =$row[0];
 						}
 					}
-				##### find webphone_url in system_settings and generate IFRAME code for it #####
-				$stmt="SELECT webphone_url FROM system_settings LIMIT 1;";
-				$rslt=mysql_query($stmt, $link);
-					if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01066',$VD_login,$server_ip,$session_name,$one_mysql_log);}
-				if ($DB) {echo "$stmt\n";}
-				$wu_ct = mysql_num_rows($rslt);
-				if ($wu_ct > 0)
+				if (strlen($webphone_url) < 6)
 					{
-					$row=mysql_fetch_row($rslt);
-					$webphone_url =$row[0];
+					##### find webphone_url in system_settings and generate IFRAME code for it #####
+					$stmt="SELECT webphone_url FROM system_settings LIMIT 1;";
+					$rslt=mysql_query($stmt, $link);
+						if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01066',$VD_login,$server_ip,$session_name,$one_mysql_log);}
+					if ($DB) {echo "$stmt\n";}
+					$wu_ct = mysql_num_rows($rslt);
+					if ($wu_ct > 0)
+						{
+						$row=mysql_fetch_row($rslt);
+						$webphone_url =$row[0];
+						}
 					}

 				### base64 encode variables
@@ -1417,6 +1417,10 @@ if (isset($_GET["filter_menu_id"]))				{$filter_menu_id=$_GET["filter_menu_id"];
 	elseif (isset($_POST["filter_menu_id"]))	{$filter_menu_id=$_POST["filter_menu_id"];}
 if (isset($_GET["filter_clean_cid_number"]))			{$filter_clean_cid_number=$_GET["filter_clean_cid_number"];}
 	elseif (isset($_POST["filter_clean_cid_number"]))	{$filter_clean_cid_number=$_POST["filter_clean_cid_number"];}
+if (isset($_GET["webphone_url_override"]))			{$webphone_url_override=$_GET["webphone_url_override"];}
+	elseif (isset($_POST["webphone_url_override"]))	{$webphone_url_override=$_POST["webphone_url_override"];}
+if (isset($_GET["calculate_estimated_hold_seconds"]))			{$calculate_estimated_hold_seconds=$_GET["calculate_estimated_hold_seconds"];}
+	elseif (isset($_POST["calculate_estimated_hold_seconds"]))	{$calculate_estimated_hold_seconds=$_POST["calculate_estimated_hold_seconds"];}


 if (isset($script_id)) {$script_id= strtoupper($script_id);}
@@ -1430,7 +1434,7 @@ if (strlen($dial_status) > 0)

 #############################################
 ##### START SYSTEM_SETTINGS LOOKUP #####
-$stmt = "SELECT use_non_latin,enable_queuemetrics_logging,enable_vtiger_integration,qc_features_active,outbound_autodial_active,sounds_central_control_active,enable_second_webform,user_territories_active,custom_fields_enabled,admin_web_directory FROM system_settings;";
+$stmt = "SELECT use_non_latin,enable_queuemetrics_logging,enable_vtiger_integration,qc_features_active,outbound_autodial_active,sounds_central_control_active,enable_second_webform,user_territories_active,custom_fields_enabled,admin_web_directory,webphone_url FROM system_settings;";
 $rslt=mysql_query($stmt, $link);
 if ($DB) {echo "$stmt\n";}
 $qm_conf_ct = mysql_num_rows($rslt);
@@ -1447,6 +1451,7 @@ if ($qm_conf_ct > 0)
 	$SSuser_territories_active =		$row[7];
 	$SScustom_fields_enabled =			$row[8];
 	$SSadmin_web_directory =			$row[9];
+	$SSwebphone_url =					$row[10];
 	}
 ##### END SETTINGS LOOKUP #####
 ###########################################
@@ -1637,6 +1642,7 @@ if ($non_latin < 1)
 	$wait_time_option_callback_list_id = ereg_replace("[^0-9]","",$wait_time_option_callback_list_id);
 	$wait_time_option_prompt_seconds = ereg_replace("[^0-9]","",$wait_time_option_prompt_seconds);
 	$filter_list_id = ereg_replace("[^0-9]","",$filter_list_id);
+	$calculate_estimated_hold_seconds = ereg_replace("[^0-9]","",$calculate_estimated_hold_seconds);

 	$drop_call_seconds = ereg_replace("[^-0-9]","",$drop_call_seconds);

@@ -2160,8 +2166,10 @@ if ($non_latin < 1)
 	# $start_call_url
 	# $dispo_call_url
 	# $webphone_url
+	# $webphone_url_override
 	# $filter_url

+
 	### VARIABLES not filtered at all ###
 	# $script_text

@@ -2462,11 +2470,12 @@ else
 # 100804-2313 - Added filter phone groups section for inbound call filtering by incoming phone number when it comes into a DID
 # 100805-1539 - Added option to clean up cid numbers when calls come into DIDs
 # 100806-0607 - Added validation for remote agents settings, user_start must be valid user, number of lines must not overlap
+# 100811-0827 - Added webphone_url_override to User Groups and calculate_estimated_hold_seconds to In-Groups
 #
 # make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time

-$admin_version = '2.4-271';
-$build = '100806-0607';
+$admin_version = '2.4-272';
+$build = '100811-0827';

 $STARTtime = date("U");
 $SQLdate = date("Y-m-d H:i:s");
@@ -4864,6 +4873,11 @@ if ($ADD==99999)
 	<BR>
 	<B>Play Estimated Hold Time -</B> This defines whether the caller will hear the estimated hold time before they are transferred to an agent. Default is N. If the customer is on hold and hears this estimated hold time message, the minimum time that will be played is 15 seconds.

+	<BR>
+	<A NAME="vicidial_inbound_groups-calculate_estimated_hold_seconds">
+	<BR>
+	<B>Calculate Estimated Hold Seconds -</B> This defines the number of seconds into the queue that the customer will wait before the Estimated Hold Time will be calculated and optionally played. Minimum is 3 seconds, even if set lower than 3. Default is 0.
+
 	<BR>
 	<A NAME="vicidial_inbound_groups-wait_time_option">
 	<BR>
@@ -5563,6 +5577,17 @@ if ($ADD==99999)
 	<B>Allowed Reports -</B> If a user in this group is set to user level 7 or higher, then this feature can be used to restrict the reports that the users can view. Default is ALL. If you want to select more than one report then press the Ctrl key on your keyboard as you select the reports.

 	<?php
+	if (strlen($SSwebphone_url) > 5)
+		{
+		?>
+		<BR>
+		<A NAME="vicidial_user_groups-webphone_url_override">
+		<BR>
+		<B>Webphone URL Override -</B> This setting allows you to set an alternate webphone URL just for the members of one user group. Default is empty.
+
+		<?php
+		}
+
 	if ($SSqc_features_active > 0)
 		{
 		?>
@@ -10268,7 +10293,7 @@ if ($ADD==2011)
 				}
 			else
 				{
-				$stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination from vicidial_inbound_groups where group_id=\"$source_group_id\";";
+				$stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds from vicidial_inbound_groups where group_id=\"$source_group_id\";";
 				$rslt=mysql_query($stmt, $link);

 				echo "<br><B>GROUP ADDED: $group_id</B>\n";
@@ -13438,7 +13463,7 @@ if ($ADD==4111)

 			echo "<br><B>GROUP MODIFIED: $group_id</B>\n";

-			$stmt="UPDATE vicidial_inbound_groups set group_name='$group_name', group_color='$group_color', active='$active', web_form_address='" . mysql_real_escape_string($web_form_address) . "', voicemail_ext='$voicemail_ext', next_agent_call='$next_agent_call', fronter_display='$fronter_display', ingroup_script='$script_id', get_call_launch='$get_call_launch', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',drop_exten='$drop_exten',call_time_id='$call_time_id',after_hours_action='$after_hours_action',after_hours_message_filename='$after_hours_message_filename',after_hours_exten='$after_hours_exten',after_hours_voicemail='$after_hours_voicemail',welcome_message_filename='$welcome_message_filename',moh_context='$moh_context',onhold_prompt_filename='$onhold_prompt_filename',prompt_interval='$prompt_interval',agent_alert_exten='$agent_alert_exten',agent_alert_delay='$agent_alert_delay',default_xfer_group='$default_xfer_group',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',ingroup_recording_override='$ingroup_recording_override',ingroup_rec_filename='$ingroup_rec_filename',afterhours_xfer_group='$afterhours_xfer_group',qc_enabled='$qc_enabled',qc_statuses='$QC_statuses',qc_shift_id='$qc_shift_id',qc_get_record_launch='$qc_get_record_launch',qc_show_recording='$qc_show_recording',qc_web_form_address='$qc_web_form_address',qc_script='$qc_script',play_place_in_line='$play_place_in_line',play_estimate_hold_time='$play_estimate_hold_time',hold_time_option='$hold_time_option',hold_time_option_seconds='$hold_time_option_seconds',hold_time_option_exten='$hold_time_option_exten',hold_time_option_voicemail='$hold_time_option_voicemail',hold_time_option_xfer_group='$hold_time_option_xfer_group',hold_time_option_callback_filename='$hold_time_option_callback_filename',hold_time_option_callback_list_id='$hold_time_option_callback_list_id',hold_recall_xfer_group='$hold_recall_xfer_group',no_delay_call_route='$no_delay_call_route',play_welcome_message='$play_welcome_message',answer_sec_pct_rt_stat_one='$answer_sec_pct_rt_stat_one',answer_sec_pct_rt_stat_two='$answer_sec_pct_rt_stat_two',default_group_alias='$default_group_alias',no_agent_no_queue='$no_agent_no_queue',no_agent_action='$no_agent_action',no_agent_action_value='$no_agent_action_value',web_form_address_two='" . mysql_real_escape_string($web_form_address_two) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysql_real_escape_string($start_call_url) . "',dispo_call_url='" . mysql_real_escape_string($dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',ignore_list_script_override='$ignore_list_script_override',extension_appended_cidname='$extension_appended_cidname',uniqueid_status_display='$uniqueid_status_display',uniqueid_status_prefix='$uniqueid_status_prefix',hold_time_option_minimum='$hold_time_option_minimum',hold_time_option_press_filename='$hold_time_option_press_filename',hold_time_option_callmenu='$hold_time_option_callmenu',onhold_prompt_no_block='$onhold_prompt_no_block',onhold_prompt_seconds='$onhold_prompt_seconds',hold_time_option_no_block='$hold_time_option_no_block',hold_time_option_prompt_seconds='$hold_time_option_prompt_seconds',hold_time_second_option='$hold_time_second_option',hold_time_third_option='$hold_time_third_option',wait_hold_option_priority='$wait_hold_option_priority',wait_time_option='$wait_time_option',wait_time_second_option='$wait_time_second_option',wait_time_third_option='$wait_time_third_option',wait_time_option_seconds='$wait_time_option_seconds',wait_time_option_exten='$wait_time_option_exten',wait_time_option_voicemail='$wait_time_option_voicemail',wait_time_option_xfer_group='$wait_time_option_xfer_group',wait_time_option_callmenu='$wait_time_option_callmenu',wait_time_option_callback_filename='$wait_time_option_callback_filename',wait_time_option_callback_list_id='$wait_time_option_callback_list_id',wait_time_option_press_filename='$wait_time_option_press_filename',wait_time_option_no_block='$wait_time_option_no_block',wait_time_option_prompt_seconds='$wait_time_option_prompt_seconds',timer_action_destination='$timer_action_destination' where group_id='$group_id';";
+			$stmt="UPDATE vicidial_inbound_groups set group_name='$group_name', group_color='$group_color', active='$active', web_form_address='" . mysql_real_escape_string($web_form_address) . "', voicemail_ext='$voicemail_ext', next_agent_call='$next_agent_call', fronter_display='$fronter_display', ingroup_script='$script_id', get_call_launch='$get_call_launch', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',drop_exten='$drop_exten',call_time_id='$call_time_id',after_hours_action='$after_hours_action',after_hours_message_filename='$after_hours_message_filename',after_hours_exten='$after_hours_exten',after_hours_voicemail='$after_hours_voicemail',welcome_message_filename='$welcome_message_filename',moh_context='$moh_context',onhold_prompt_filename='$onhold_prompt_filename',prompt_interval='$prompt_interval',agent_alert_exten='$agent_alert_exten',agent_alert_delay='$agent_alert_delay',default_xfer_group='$default_xfer_group',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',ingroup_recording_override='$ingroup_recording_override',ingroup_rec_filename='$ingroup_rec_filename',afterhours_xfer_group='$afterhours_xfer_group',qc_enabled='$qc_enabled',qc_statuses='$QC_statuses',qc_shift_id='$qc_shift_id',qc_get_record_launch='$qc_get_record_launch',qc_show_recording='$qc_show_recording',qc_web_form_address='$qc_web_form_address',qc_script='$qc_script',play_place_in_line='$play_place_in_line',play_estimate_hold_time='$play_estimate_hold_time',hold_time_option='$hold_time_option',hold_time_option_seconds='$hold_time_option_seconds',hold_time_option_exten='$hold_time_option_exten',hold_time_option_voicemail='$hold_time_option_voicemail',hold_time_option_xfer_group='$hold_time_option_xfer_group',hold_time_option_callback_filename='$hold_time_option_callback_filename',hold_time_option_callback_list_id='$hold_time_option_callback_list_id',hold_recall_xfer_group='$hold_recall_xfer_group',no_delay_call_route='$no_delay_call_route',play_welcome_message='$play_welcome_message',answer_sec_pct_rt_stat_one='$answer_sec_pct_rt_stat_one',answer_sec_pct_rt_stat_two='$answer_sec_pct_rt_stat_two',default_group_alias='$default_group_alias',no_agent_no_queue='$no_agent_no_queue',no_agent_action='$no_agent_action',no_agent_action_value='$no_agent_action_value',web_form_address_two='" . mysql_real_escape_string($web_form_address_two) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysql_real_escape_string($start_call_url) . "',dispo_call_url='" . mysql_real_escape_string($dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',ignore_list_script_override='$ignore_list_script_override',extension_appended_cidname='$extension_appended_cidname',uniqueid_status_display='$uniqueid_status_display',uniqueid_status_prefix='$uniqueid_status_prefix',hold_time_option_minimum='$hold_time_option_minimum',hold_time_option_press_filename='$hold_time_option_press_filename',hold_time_option_callmenu='$hold_time_option_callmenu',onhold_prompt_no_block='$onhold_prompt_no_block',onhold_prompt_seconds='$onhold_prompt_seconds',hold_time_option_no_block='$hold_time_option_no_block',hold_time_option_prompt_seconds='$hold_time_option_prompt_seconds',hold_time_second_option='$hold_time_second_option',hold_time_third_option='$hold_time_third_option',wait_hold_option_priority='$wait_hold_option_priority',wait_time_option='$wait_time_option',wait_time_second_option='$wait_time_second_option',wait_time_third_option='$wait_time_third_option',wait_time_option_seconds='$wait_time_option_seconds',wait_time_option_exten='$wait_time_option_exten',wait_time_option_voicemail='$wait_time_option_voicemail',wait_time_option_xfer_group='$wait_time_option_xfer_group',wait_time_option_callmenu='$wait_time_option_callmenu',wait_time_option_callback_filename='$wait_time_option_callback_filename',wait_time_option_callback_list_id='$wait_time_option_callback_list_id',wait_time_option_press_filename='$wait_time_option_press_filename',wait_time_option_no_block='$wait_time_option_no_block',wait_time_option_prompt_seconds='$wait_time_option_prompt_seconds',timer_action_destination='$timer_action_destination',calculate_estimated_hold_seconds='$calculate_estimated_hold_seconds' where group_id='$group_id';";
 			$rslt=mysql_query($stmt, $link);

 			### LOG INSERTION Admin Log Table ###
@@ -13833,7 +13858,7 @@ if ($ADD==411111)
 				}
 			$allowed_reports = preg_replace("/,$/","",$new_field_value);

-			$stmt="UPDATE vicidial_user_groups set user_group='$user_group', group_name='$group_name',allowed_campaigns='$campaigns_value',qc_allowed_campaigns='$qc_campaigns_value',qc_allowed_inbound_groups='$qc_groups_value',group_shifts='$GROUP_shifts',forced_timeclock_login='$forced_timeclock_login',shift_enforcement='$shift_enforcement',agent_status_viewable_groups='$VGROUP_vgroups',agent_status_view_time='$agent_status_view_time',agent_call_log_view='$agent_call_log_view',agent_xfer_consultative='$agent_xfer_consultative',agent_xfer_dial_override='$agent_xfer_dial_override',agent_xfer_vm_transfer='$agent_xfer_vm_transfer',agent_xfer_blind_transfer='$agent_xfer_blind_transfer',agent_xfer_dial_with_customer='$agent_xfer_dial_with_customer',agent_xfer_park_customer_dial='$agent_xfer_park_customer_dial',agent_fullscreen='$agent_fullscreen',allowed_reports='$allowed_reports' where user_group='$OLDuser_group';";
+			$stmt="UPDATE vicidial_user_groups set user_group='$user_group', group_name='$group_name',allowed_campaigns='$campaigns_value',qc_allowed_campaigns='$qc_campaigns_value',qc_allowed_inbound_groups='$qc_groups_value',group_shifts='$GROUP_shifts',forced_timeclock_login='$forced_timeclock_login',shift_enforcement='$shift_enforcement',agent_status_viewable_groups='$VGROUP_vgroups',agent_status_view_time='$agent_status_view_time',agent_call_log_view='$agent_call_log_view',agent_xfer_consultative='$agent_xfer_consultative',agent_xfer_dial_override='$agent_xfer_dial_override',agent_xfer_vm_transfer='$agent_xfer_vm_transfer',agent_xfer_blind_transfer='$agent_xfer_blind_transfer',agent_xfer_dial_with_customer='$agent_xfer_dial_with_customer',agent_xfer_park_customer_dial='$agent_xfer_park_customer_dial',agent_fullscreen='$agent_fullscreen',allowed_reports='$allowed_reports',webphone_url_override='" . mysql_real_escape_string($webphone_url_override) . "' where user_group='$OLDuser_group';";
 			$rslt=mysql_query($stmt, $link);

 			echo "<br><B>USER GROUP MODIFIED</B>\n";
@@ -14786,7 +14811,7 @@ if ($ADD==411111111111111)
 			}
 		$reports_use_slave_db = preg_replace("/,$/","",$new_field_value);

-		$stmt="UPDATE system_settings set use_non_latin='$use_non_latin',webroot_writable='$webroot_writable',enable_queuemetrics_logging='$enable_queuemetrics_logging',queuemetrics_server_ip='$queuemetrics_server_ip',queuemetrics_dbname='$queuemetrics_dbname',queuemetrics_login='$queuemetrics_login',queuemetrics_pass='$queuemetrics_pass',queuemetrics_url='$queuemetrics_url',queuemetrics_log_id='$queuemetrics_log_id',queuemetrics_eq_prepend='$queuemetrics_eq_prepend',vicidial_agent_disable='$vicidial_agent_disable',allow_sipsak_messages='$allow_sipsak_messages',admin_home_url='$admin_home_url',enable_agc_xfer_log='$enable_agc_xfer_log',timeclock_end_of_day='$timeclock_end_of_day',vdc_header_date_format='$vdc_header_date_format',vdc_customer_date_format='$vdc_customer_date_format',vdc_header_phone_format='$vdc_header_phone_format',vdc_agent_api_active='$vdc_agent_api_active',enable_vtiger_integration='$enable_vtiger_integration',vtiger_server_ip='$vtiger_server_ip',vtiger_dbname='$vtiger_dbname',vtiger_login='$vtiger_login',vtiger_pass='$vtiger_pass',vtiger_url='$vtiger_url',qc_features_active='$qc_features_active',outbound_autodial_active='$outbound_autodial_active',outbound_calls_per_second='$outbound_calls_per_second',enable_tts_integration='$enable_tts_integration',agentonly_callback_campaign_lock='$agentonly_callback_campaign_lock',sounds_central_control_active='$sounds_central_control_active',sounds_web_server='$sounds_web_server',sounds_web_directory='$sounds_web_directory',active_voicemail_server='$active_voicemail_server',auto_dial_limit='$auto_dial_limit',user_territories_active='$user_territories_active',allow_custom_dialplan='$allow_custom_dialplan',enable_second_webform='$enable_second_webform',default_webphone='$default_webphone',default_external_server_ip='$default_external_server_ip',webphone_url='$webphone_url',enable_agc_dispo_log='$enable_agc_dispo_log',custom_dialplan_entry='$custom_dialplan_entry',queuemetrics_loginout='$queuemetrics_loginout',callcard_enabled='$callcard_enabled',queuemetrics_callstatus='$queuemetrics_callstatus',default_codecs='$default_codecs',admin_web_directory='$admin_web_directory',label_title='$label_title',label_first_name='$label_first_name',label_middle_initial='$label_middle_initial',label_last_name='$label_last_name',label_address1='$label_address1',label_address2='$label_address2',label_address3='$label_address3',label_city='$label_city',label_state='$label_state',label_province='$label_province',label_postal_code='$label_postal_code',label_vendor_lead_code='$label_vendor_lead_code',label_gender='$label_gender',label_phone_number='$label_phone_number',label_phone_code='$label_phone_code',label_alt_phone='$label_alt_phone',label_security_phrase='$label_security_phrase',label_email='$label_email',label_comments='$label_comments',custom_fields_enabled='$custom_fields_enabled',slave_db_server='$slave_db_server',reports_use_slave_db='$reports_use_slave_db';";
+		$stmt="UPDATE system_settings set use_non_latin='$use_non_latin',webroot_writable='$webroot_writable',enable_queuemetrics_logging='$enable_queuemetrics_logging',queuemetrics_server_ip='$queuemetrics_server_ip',queuemetrics_dbname='$queuemetrics_dbname',queuemetrics_login='$queuemetrics_login',queuemetrics_pass='$queuemetrics_pass',queuemetrics_url='$queuemetrics_url',queuemetrics_log_id='$queuemetrics_log_id',queuemetrics_eq_prepend='$queuemetrics_eq_prepend',vicidial_agent_disable='$vicidial_agent_disable',allow_sipsak_messages='$allow_sipsak_messages',admin_home_url='$admin_home_url',enable_agc_xfer_log='$enable_agc_xfer_log',timeclock_end_of_day='$timeclock_end_of_day',vdc_header_date_format='$vdc_header_date_format',vdc_customer_date_format='$vdc_customer_date_format',vdc_header_phone_format='$vdc_header_phone_format',vdc_agent_api_active='$vdc_agent_api_active',enable_vtiger_integration='$enable_vtiger_integration',vtiger_server_ip='$vtiger_server_ip',vtiger_dbname='$vtiger_dbname',vtiger_login='$vtiger_login',vtiger_pass='$vtiger_pass',vtiger_url='$vtiger_url',qc_features_active='$qc_features_active',outbound_autodial_active='$outbound_autodial_active',outbound_calls_per_second='$outbound_calls_per_second',enable_tts_integration='$enable_tts_integration',agentonly_callback_campaign_lock='$agentonly_callback_campaign_lock',sounds_central_control_active='$sounds_central_control_active',sounds_web_server='$sounds_web_server',sounds_web_directory='$sounds_web_directory',active_voicemail_server='$active_voicemail_server',auto_dial_limit='$auto_dial_limit',user_territories_active='$user_territories_active',allow_custom_dialplan='$allow_custom_dialplan',enable_second_webform='$enable_second_webform',default_webphone='$default_webphone',default_external_server_ip='$default_external_server_ip',webphone_url='" . mysql_real_escape_string($webphone_url) . "',enable_agc_dispo_log='$enable_agc_dispo_log',custom_dialplan_entry='$custom_dialplan_entry',queuemetrics_loginout='$queuemetrics_loginout',callcard_enabled='$callcard_enabled',queuemetrics_callstatus='$queuemetrics_callstatus',default_codecs='$default_codecs',admin_web_directory='$admin_web_directory',label_title='$label_title',label_first_name='$label_first_name',label_middle_initial='$label_middle_initial',label_last_name='$label_last_name',label_address1='$label_address1',label_address2='$label_address2',label_address3='$label_address3',label_city='$label_city',label_state='$label_state',label_province='$label_province',label_postal_code='$label_postal_code',label_vendor_lead_code='$label_vendor_lead_code',label_gender='$label_gender',label_phone_number='$label_phone_number',label_phone_code='$label_phone_code',label_alt_phone='$label_alt_phone',label_security_phrase='$label_security_phrase',label_email='$label_email',label_comments='$label_comments',custom_fields_enabled='$custom_fields_enabled',slave_db_server='$slave_db_server',reports_use_slave_db='$reports_use_slave_db';";
 		$rslt=mysql_query($stmt, $link);

 		### LOG INSERTION Admin Log Table ###
@@ -20890,7 +20915,7 @@ if ($ADD==3111)
 		echo "<TABLE><TR><TD>\n";
 		echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";

-		$stmt="SELECT group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination from vicidial_inbound_groups where group_id='$group_id';";
+		$stmt="SELECT group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two,default_group_alias,no_agent_no_queue,no_agent_action,no_agent_action_value,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,ignore_list_script_override,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,timer_action_destination,calculate_estimated_hold_seconds from vicidial_inbound_groups where group_id='$group_id';";

 		$rslt=mysql_query($stmt, $link);
 		$row=mysql_fetch_row($rslt);
@@ -20989,6 +21014,7 @@ if ($ADD==3111)
 		$wait_time_option_no_block =		$row[93];
 		$wait_time_option_prompt_seconds =	$row[94];
 		$timer_action_destination =			$row[95];
+		$calculate_estimated_hold_seconds = $row[96];

 		##### get callmenu listings for dynamic pulldown
 		$stmt="SELECT menu_id,menu_name from vicidial_call_menu order by menu_id";
@@ -21281,6 +21307,8 @@ if ($ADD==3111)

 		echo "<tr bgcolor=#B6D3FC><td align=right>Play Estimated Hold Time: </td><td align=left><select size=1 name=play_estimate_hold_time><option>Y</option><option>N</option><option SELECTED>$play_estimate_hold_time</option></select>$NWB#vicidial_inbound_groups-play_estimate_hold_time$NWE</td></tr>\n";

+		echo "<tr bgcolor=#B6D3FC><td align=right>Calculate Estimated Hold Seconds: </td><td align=left><input type=text name=calculate_estimated_hold_seconds size=5 maxlength=5 value=\"$calculate_estimated_hold_seconds\">$NWB#vicidial_inbound_groups-calculate_estimated_hold_seconds$NWE</td></tr>\n";
+
 		echo "<tr bgcolor=#99FFCC><td align=right>Wait Time Option: </td><td align=left><select size=1 name=wait_time_option><option>NONE</option><option>PRESS_STAY</option><option>PRESS_VMAIL</option><option>PRESS_EXTEN</option><option>PRESS_CALLMENU</option><option>PRESS_CID_CALLBACK</option><option>PRESS_INGROUP</option><option SELECTED>$wait_time_option</option></select>$NWB#vicidial_inbound_groups-wait_time_option$NWE</td></tr>\n";

 		echo "<tr bgcolor=#99FFCC><td align=right>Wait Time Second Option: </td><td align=left><select size=1 name=wait_time_second_option><option>NONE</option><option>PRESS_STAY</option><option>PRESS_VMAIL</option><option>PRESS_EXTEN</option><option>PRESS_CALLMENU</option><option>PRESS_CID_CALLBACK</option><option>PRESS_INGROUP</option><option SELECTED>$wait_time_second_option</option></select>$NWB#vicidial_inbound_groups-wait_time_second_option$NWE</td></tr>\n";
@@ -22419,7 +22447,7 @@ if ($ADD==311111)
 		echo "<TABLE><TR><TD>\n";
 		echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";

-		$stmt="SELECT user_group,group_name,allowed_campaigns,qc_allowed_campaigns,qc_allowed_inbound_groups,group_shifts,forced_timeclock_login,shift_enforcement,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,allowed_reports from vicidial_user_groups where user_group='$user_group';";
+		$stmt="SELECT user_group,group_name,allowed_campaigns,qc_allowed_campaigns,qc_allowed_inbound_groups,group_shifts,forced_timeclock_login,shift_enforcement,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,allowed_reports,webphone_url_override from vicidial_user_groups where user_group='$user_group';";
 		$rslt=mysql_query($stmt, $link);
 		$row=mysql_fetch_row($rslt);
 		$user_group =						$row[0];
@@ -22438,6 +22466,7 @@ if ($ADD==311111)
 		$agent_xfer_park_customer_dial =	$row[16];
 		$agent_fullscreen =					$row[17];
 		$allowed_reports =					$row[18];
+		$webphone_url_override =			$row[19];

 		echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";

@@ -22554,6 +22583,13 @@ if ($ADD==311111)
 			}
 		echo "</select>$NWB#vicidial_user_groups-allowed_reports$NWE</td></tr>\n";

+		if (strlen($SSwebphone_url) > 5)
+			{
+			echo "<tr bgcolor=#B6D3FC><td align=right>Webphone URL Override: </td><td align=left><input type=text name=webphone_url_override size=60 maxlength=255 value=\"$webphone_url_override\"> $NWB#vicidial_user_groups-webphone_url_override$NWE</td></tr>\n";
+			}
+		else
+			{echo "<input type=hidden name=webphone_url_override value=\"$webphone_url_override\"> ";}
+
 		if ($SSqc_features_active > 0)
 			{
 			echo "<tr bgcolor=#B6D3FC><td align=right>QC Allowed Campaigns: <BR>$NWB#vicidial_user_groups-qc_allowed_campaigns$NWE</td><td align=left>\n";