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Added ability to search archive logs and show defunct users in Agent Performance Detail and Agent Status Detail reports

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Added ability to search archive logs in Agent Time Detail report

git-svn-id: svn://192.168.202.10@2412 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2015-11-13 18:59:00 +00:00
parent d53c765d1d
commit 5356ecc0bf
3 changed files with 247 additions and 41 deletions
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www/vicidial/AST_agent_performance_detail.php
+131 -21
View File
@@ -51,6 +51,7 @@
# 150603-1533 - Statuses are now sorted in alphabetical order
# 150728-1230 - Fix for non-latin display issue #858
# 150909-0728 - Fix for time display issue for downloads, issue #886
# 151112-1338 - Added ability to search archive logs and show defunct users
#
$startMS = microtime();
@@ -89,8 +90,13 @@ if (isset($_GET["show_percentages"])) {$show_percentages=$_GET["show_percentag
elseif (isset($_POST["show_percentages"])) {$show_percentages=$_POST["show_percentages"];}
if (isset($_GET["time_in_sec"])) {$time_in_sec=$_GET["time_in_sec"];}
elseif (isset($_POST["time_in_sec"])) {$time_in_sec=$_POST["time_in_sec"];}
if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
if (isset($_GET["show_defunct_users"])) {$show_defunct_users=$_GET["show_defunct_users"];}
elseif (isset($_POST["show_defunct_users"])) {$show_defunct_users=$_POST["show_defunct_users"];}
if (strlen($shift)<2) {$shift='ALL';}
if ($search_archived_data=="checked") {$agent_log_table="vicidial_agent_log_archive";} else {$agent_log_table="vicidial_agent_log";}
$TIME_HF_agentperfdetail = 'HF';
$TIME_H_agentperfdetail = 'H';
@@ -338,7 +344,7 @@ while($i < $users_ct)
$i++;
}
$stmt="select campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
$stmt="SELECT campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$HTML_text.="$stmt\n";}
$campaigns_to_print = mysqli_num_rows($rslt);
@@ -356,7 +362,7 @@ for ($i=0; $i<count($user_group); $i++)
if (preg_match('/\-\-ALL\-\-/', $user_group[$i])) {$all_user_groups=1; $user_group="";}
}
$stmt="select user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
$stmt="SELECT user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$HTML_text.="$stmt\n";}
$user_groups_to_print = mysqli_num_rows($rslt);
@@ -369,7 +375,7 @@ while ($i < $user_groups_to_print)
$i++;
}
$stmt="select user, full_name from vicidial_users $whereLOGadmin_viewable_groupsSQL order by user";
$stmt="SELECT user, full_name from vicidial_users $whereLOGadmin_viewable_groupsSQL order by user";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$HTML_text.="$stmt\n";}
$users_to_print = mysqli_num_rows($rslt);
@@ -420,7 +426,7 @@ if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
else
{
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
$user_group_agent_log_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
$user_group_agent_log_SQL = "and ".$agent_log_table.".user_group IN($user_group_SQL)";
$user_group_SQL = "and vicidial_users.user_group IN($user_group_SQL)";
}
@@ -439,14 +445,14 @@ if ( (preg_match('/\-\-ALL\-\-/',$user_string) ) or ($user_ct < 1) )
else
{
$user_SQL = preg_replace('/,$/i', '',$user_SQL);
$user_agent_log_SQL = "and vicidial_agent_log.user IN($user_SQL)";
$user_agent_log_SQL = "and ".$agent_log_table.".user IN($user_SQL)";
$user_SQL = "and vicidial_users.user IN($user_SQL)";
}
if ($DB) {$HTML_text.="$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&DB=$DB&show_percentages=$show_percentages&time_in_sec=$time_in_sec";
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&DB=$DB&show_percentages=$show_percentages&time_in_sec=$time_in_sec&search_archived_data=$search_archived_data&show_defunct_users=$show_defunct_users";
$NWB = " &nbsp; <a href=\"javascript:openNewWindow('help.php?ADD=99999";
$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
@@ -562,7 +568,9 @@ $HTML_text.="<option value=\"PM\">"._QXZ("PM")."</option>\n";
$HTML_text.="<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
$HTML_text.="</SELECT><BR><BR>\n";
$HTML_text.="<input type='checkbox' name='show_percentages' value='checked' $show_percentages>"._QXZ("Show %s")."<BR>\n";
$HTML_text.="<input type='checkbox' name='time_in_sec' value='checked' $time_in_sec>"._QXZ("Time in seconds")."\n";
$HTML_text.="<input type='checkbox' name='time_in_sec' value='checked' $time_in_sec>"._QXZ("Time in seconds")."<BR>\n";
$HTML_text.="<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."<BR>\n";
$HTML_text.="<input type='checkbox' name='show_defunct_users' value='checked' $show_defunct_users>"._QXZ("Show defunct users")."\n";
$HTML_text.="</TD><TD VALIGN=TOP>";
$HTML_text.=_QXZ("Display as").":<BR>";
$HTML_text.="<select name='report_display_type'>";
@@ -645,12 +653,12 @@ $usersARY[0]='';
$user_namesARY[0]='';
$k=0;
$recent_UG_stmt="select max(agent_log_id), user from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQL $user_group_agent_log_SQL $user_agent_log_SQL group by user";
$recent_UG_stmt="SELECT max(agent_log_id), user from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQL $user_group_agent_log_SQL $user_agent_log_SQL group by user";
if ($DB) {$HTML_text.="$recent_UG_stmt\n";}
$recent_UG_rslt=mysql_to_mysqli($recent_UG_stmt, $link);
while ($UG_row=mysqli_fetch_row($recent_UG_rslt)) {
$agent_log_id=$UG_row[0];
$al_stmt="select user_group from vicidial_agent_log where agent_log_id='$agent_log_id'";
$al_stmt="SELECT user_group from ".$agent_log_table." where agent_log_id='$agent_log_id'";
if ($DB) {$HTML_text.="$al_stmt\n";}
$al_rslt=mysql_to_mysqli($al_stmt, $link);
$Ugrp_row=mysqli_fetch_row($al_rslt);
@@ -690,28 +698,67 @@ $DEADAVG_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("DEAD AVG")
$CUST_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("CUST")."</th></tr>";
$CUSTAVG_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("CUST AVG")."</th></tr>";
$user_stmt="select distinct full_name,vicidial_users.user from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user $group_SQL $user_group_SQL order by full_name asc";
if ($show_defunct_users=="checked")
{
$user_stmt="SELECT distinct '' as full_name, user from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $group_SQL $user_agent_log_SQL order by user asc";
}
else
{
$user_stmt="SELECT distinct full_name,vicidial_users.user,vicidial_users.user_group from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user $group_SQL $user_group_SQL order by full_name asc";
}
if ($DB) {echo "$user_stmt\n";}
$user_rslt=mysql_to_mysqli($user_stmt, $link);
$q=0;
while($q<mysqli_num_rows($user_rslt))
{
$user_row=mysqli_fetch_row($user_rslt);
$full_name[$q] = $user_row[0];
if ($show_defunct_users=="checked")
{
$defunct_user_stmt="SELECT full_name, user_group from vicidial_users where user='$user_row[1]'";
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
if (mysqli_num_rows($defunct_user_rslt)>0)
{
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
$full_name_val=$defunct_user_row[0];
$user_group_val=$defunct_user_row[1];
}
else
{
$full_name_val=$user_row[1];
$user_group_val="** NONE **";
}
}
else
{
$full_name_val = $user_row[0];
$user_group_val = $user_row[2];
}
$full_name[$q] = $full_name_val;
$user[$q] = $user_row[1];
$user_group[$q] = $user_group_val;
if (!preg_match("/\-$user[$q]\-/i", $users))
{
$users .= "$user[$q]-";
$usersARY[$k] = $user[$q];
$user_namesARY[$k] = $full_name[$q];
$user_groupsARY[$k] = $user_group[$q];
$k++;
}
$q++;
}
$stat_stmt="select distinct status from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQL $user_group_SQL $user_SQL order by status asc";
if ($show_defunct_users=="checked")
{
$stat_stmt="SELECT distinct status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQL $user_agent_log_SQL $user_SQL order by status asc";
}
else
{
$stat_stmt="SELECT distinct status from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQL $user_group_SQL $user_SQL order by status asc";
}
$stat_rslt=mysql_to_mysqli($stat_stmt, $link);
if ($DB) {$HTML_text.="$stat_stmt\n";}
$q=0;
@@ -720,7 +767,14 @@ $userTOTcalls=array();
while ($stat_row=mysqli_fetch_row($stat_rslt)) {
$current_status=$stat_row[0];
$stmt="select count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status,sum(dead_sec), vicidial_users.user_group from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 and status='$current_status' $group_SQL $user_group_SQL $user_SQL group by user,full_name,user_group,status order by full_name,user,status desc limit 500000;";
if ($show_defunct_users=="checked")
{
$stmt="SELECT count(*) as calls,sum(talk_sec) as talk,'' as full_name,user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status,sum(dead_sec), '' as user_group from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 and status='$current_status' $group_SQL $user_agent_log_SQL $user_SQL group by user,full_name,user_group,status order by full_name,user,status desc limit 500000;";
}
else
{
$stmt="SELECT count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status,sum(dead_sec), vicidial_users.user_group from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 and status='$current_status' $group_SQL $user_group_SQL $user_SQL group by user,full_name,user_group,status order by full_name,user,status desc limit 500000;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$HTML_text.="$stmt\n";}
$rows_to_print+=mysqli_num_rows($rslt);
@@ -733,16 +787,40 @@ while ($stat_row=mysqli_fetch_row($stat_rslt)) {
$row=mysqli_fetch_row($rslt);
# $row[0] = ($row[0] - 1); # subtract 1 for login/logout event compensation
if ($show_defunct_users=="checked")
{
$defunct_user_stmt="SELECT full_name,user_group from vicidial_users where user='$row[3]'";
if ($DB) {$HTML_text.="$defunct_user_stmt\n";}
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
if (mysqli_num_rows($defunct_user_rslt)>0)
{
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
$full_name_val=$defunct_user_row[0];
$user_group_val=$defunct_user_row[1];
}
else
{
$full_name_val=$row[3];
$user_group_val="**NONE**";
}
}
else
{
$full_name_val=$row[2];
$user_group_val=$row[9];
}
if ($DB) {$HTML_text.="$full_name_val - $user_group_val\n";}
$calls[$q] = $row[0];
$talk_sec[$q] = $row[1];
$full_name[$q] = $row[2];
$full_name[$q] = $full_name_val;
$user[$q] = $row[3];
$pause_sec[$q] = $row[4];
$wait_sec[$q] = $row[5];
$dispo_sec[$q] = $row[6];
$status[$q] = strtoupper($row[7]);
$dead_sec[$q] = $row[8];
$user_group[$q] = $row[9];
$user_group[$q] = $user_group_val;
$customer_sec[$q] = ($talk_sec[$q] - $dead_sec[$q]);
if (strlen($status[$q])>0) {$userTOTcalls[$row[3]]+=$row[0];}
@@ -783,7 +861,8 @@ while ($stat_row=mysqli_fetch_row($stat_rslt)) {
$q++;
}
}
if ($DB) {print "<BR>\n****$users****<BR>\n";}
if ($DB) {print_r($user_groupsARY[$k]);}
$CSV_header.="\n";
$CSV_lines='';
@@ -807,7 +886,7 @@ while ($m < $k)
$Suser=$usersARY[$m];
$Slast_user_group=$recent_user_groups[$Suser];
# $recent_UG_stmt="select max(event_time) as most_recent_event, user_group from vicidial_agent_log where user='$Suser' and event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQL $user_group_agent_log_SQL group by user_group order by most_recent_event desc limit 1";
# $recent_UG_stmt="SELECT max(event_time) as most_recent_event, user_group from vicidial_agent_log where user='$Suser' and event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000 $group_SQL $user_group_agent_log_SQL group by user_group order by most_recent_event desc limit 1";
# if ($DB) {$HTML_text.="$recent_UG_stmt\n";}
# $recent_UG_rslt=mysql_to_mysqli($recent_UG_stmt, $link);
# while ($UG_row=mysqli_fetch_row($recent_UG_rslt)) {
@@ -1374,7 +1453,7 @@ $TOTAL_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("TOTAL")." </
$NONPAUSE_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("NONPAUSE")."</th></tr>";
$PAUSE_graph=$graph_header."<th class='thgraph' scope='col'>"._QXZ("PAUSE")."</th></tr>";
$sub_status_stmt="select distinct sub_status from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 $group_SQL $user_SQL order by sub_status asc limit 10000000;";
$sub_status_stmt="SELECT distinct sub_status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 $group_SQL $user_SQL order by sub_status asc limit 10000000;";
if ($DB) {$ASCII_text.="$sub_status_stmt\n";}
$sub_status_rslt=mysql_to_mysqli($sub_status_stmt, $link);
$subs_to_print=0;
@@ -1382,7 +1461,14 @@ $q=0;
while($ss_row=mysqli_fetch_row($sub_status_rslt)) {
$current_ss=$ss_row[0];
$stmt="select full_name,vicidial_users.user,sum(pause_sec),sub_status,sum(wait_sec + talk_sec + dispo_sec), vicidial_users.user_group from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and sub_status='$current_ss' and vicidial_users.user=vicidial_agent_log.user and pause_sec<65000 $group_SQL $user_group_SQL $user_SQL group by user,full_name,sub_status order by user,full_name,sub_status desc limit 100000;";
if ($show_defunct_users=="checked")
{
$stmt="SELECT '' as full_name,user,sum(pause_sec),sub_status,sum(wait_sec + talk_sec + dispo_sec), '' as user_group from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and sub_status='$current_ss' and pause_sec<65000 $group_SQL $user_group_agent_log_SQL $user_SQL group by user,full_name,sub_status order by user,full_name,sub_status desc limit 100000;";
}
else
{
$stmt="SELECT full_name,vicidial_users.user,sum(pause_sec),sub_status,sum(wait_sec + talk_sec + dispo_sec), vicidial_users.user_group from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and sub_status='$current_ss' and vicidial_users.user=".$agent_log_table.".user and pause_sec<65000 $group_SQL $user_group_SQL $user_SQL group by user,full_name,sub_status order by user,full_name,sub_status desc limit 100000;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
# $subs_to_print = mysqli_num_rows($rslt);
@@ -1392,12 +1478,36 @@ while($ss_row=mysqli_fetch_row($sub_status_rslt)) {
while ($i < $sub_subs_to_print)
{
$row=mysqli_fetch_row($rslt);
$PCfull_name[$q] = $row[0];
if ($show_defunct_users=="checked")
{
$defunct_user_stmt="SELECT full_name,user_group from vicidial_users where user='$row[1]'";
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
if (mysqli_num_rows($defunct_user_rslt)>0)
{
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
$PCfull_name_val=$defunct_user_row[0];
$PCuser_group_val=$defunct_user_row[1];
}
else
{
$PCfull_name_val=$row[1];
$PCuser_group_val="**NONE**";
}
}
else
{
$PCfull_name_val=$row[0];
$PCuser_group_val=$row[5];
}
$PCfull_name[$q] = $PCfull_name_val;
$PCuser[$q] = $row[1];
$PCpause_sec[$q] = $row[2];
$sub_status[$q] = $row[3];
$PCnon_pause_sec[$q] = $row[4];
$PCuser_group[$q] = $row[5];
$PCuser_group[$q] = $PCuser_group_val;
$max_varname="max_".$sub_status[$q];
$$max_varname=1;
www/vicidial/AST_agent_status_detail.php
+84 -12
View File
@@ -27,6 +27,7 @@
# 140328-0005 - Converted division calculations to use MathZDC function
# 150516-1310 - Fixed Javascript element problem, Issue #857
# 150603-1532 - Statuses are now sorted in alphabetical order
# 151112-1345 - Added ability to search archive logs and show defunct users
#
$startMS = microtime();
@@ -59,8 +60,13 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
if (isset($_GET["show_defunct_users"])) {$show_defunct_users=$_GET["show_defunct_users"];}
elseif (isset($_POST["show_defunct_users"])) {$show_defunct_users=$_POST["show_defunct_users"];}
if (strlen($shift)<2) {$shift='ALL';}
if ($search_archived_data=="checked") {$agent_log_table="vicidial_agent_log_archive";} else {$agent_log_table="vicidial_agent_log";}
$report_name = 'Agent Status Detail';
$db_source = 'M';
@@ -269,7 +275,7 @@ while($i < $group_ct)
$i++;
}
$stmt="select campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
$stmt="SELECT campaign_id from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$campaigns_to_print = mysqli_num_rows($rslt);
@@ -287,7 +293,7 @@ for ($i=0; $i<count($user_group); $i++)
{
if (preg_match('/\-\-ALL\-\-/', $user_group[$i])) {$all_user_groups=1; $user_group="";}
}
$stmt="select user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
$stmt="SELECT user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$user_groups_to_print = mysqli_num_rows($rslt);
@@ -336,12 +342,12 @@ if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
else
{
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
$user_group_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
$user_group_SQL = "and ".$agent_log_table.".user_group IN($user_group_SQL)";
}
if ($DB) {echo "$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
$stmt="SELECT vsc_id,vsc_name from vicidial_status_categories;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statcats_to_print = mysqli_num_rows($rslt);
@@ -356,7 +362,7 @@ while ($i < $statcats_to_print)
}
$customer_interactive_statuses='';
$stmt="select status from vicidial_statuses where human_answered='Y';";
$stmt="SELECT status from vicidial_statuses where human_answered='Y';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statha_to_print = mysqli_num_rows($rslt);
@@ -367,7 +373,7 @@ while ($i < $statha_to_print)
$customer_interactive_statuses .= "|$row[0]";
$i++;
}
$stmt="select status from vicidial_campaign_statuses where human_answered='Y' $LOGallowed_campaignsSQL;";
$stmt="SELECT status from vicidial_campaign_statuses where human_answered='Y' $LOGallowed_campaignsSQL;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statha_to_print = mysqli_num_rows($rslt);
@@ -384,7 +390,7 @@ if (strlen($customer_interactive_statuses)>0)
#$customer_interactive_statuses = '|NI|DNC|CALLBK|AP|SALE|COMP|HAP1|HAP2|HBED|DIED|';
#$customer_interactive_statuses = '|NI|DNC|CALLBK|XFER|C2|B7|B8|C1|';
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&DB=$DB";
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&search_archived_data=$search_archived_data&show_defunct_users=$show_defunct_users&DB=$DB";
if ($file_download < 1)
{
@@ -479,14 +485,42 @@ else
$user_namesARY[0]='';
$k=0;
$user_stmt="select distinct full_name,vicidial_users.user from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and status is not null $group_SQL $user_group_SQL order by full_name asc";
if ($show_defunct_users)
{
$user_stmt="SELECT distinct '' as full_name, user from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and status is not null $group_SQL $user_group_SQL order by user asc";
}
else
{
$user_stmt="SELECT distinct full_name,vicidial_users.user from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user and status is not null $group_SQL $user_group_SQL order by full_name asc";
}
if ($DB) {echo "$user_stmt\n";}
$user_rslt=mysql_to_mysqli($user_stmt, $link);
$q=0;
while($q<mysqli_num_rows($user_rslt))
{
$user_row=mysqli_fetch_row($user_rslt);
$full_name[$q] = $user_row[0];
if ($show_defunct_users)
{
$defunct_user_stmt="SELECT full_name,user_group from vicidial_users where user='$user_row[1]'";
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
if (mysqli_num_rows($defunct_user_rslt)>0)
{
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
$full_name_val=$defunct_user_row[0];
}
else
{
$full_name_val=$user_row[1];
}
}
else
{
$full_name_val=$user_row[0];
}
$full_name[$q] = $full_name_val;
$user[$q] = $user_row[1];
if (!preg_match("/\-$user[$q]\-/i", $users))
@@ -499,7 +533,15 @@ else
$q++;
}
$status_stmt="select distinct status from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user $group_SQL $user_group_SQL order by status";
if ($show_defunct_users)
{
$status_stmt="SELECT distinct status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and status is not null $group_SQL $user_group_SQL order by status";
}
else
{
$status_stmt="SELECT distinct status from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user $group_SQL $user_group_SQL order by status";
}
if ($DB) {echo "$status_stmt\n";}
$status_rslt=mysql_to_mysqli($status_stmt, $link);
$q=0;
@@ -508,7 +550,14 @@ else
{
$current_status=$status_row[0];
$stmt="select count(*) as calls,full_name,vicidial_users.user,status from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and status='$current_status' $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
if ($show_defunct_users)
{
$stmt="SELECT count(*) as calls,'' as full_name,user,status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and status='$current_status' $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
}
else
{
$stmt="SELECT count(*) as calls,full_name,vicidial_users.user,status from vicidial_users,".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=".$agent_log_table.".user and status='$current_status' $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$status_rows_to_print = mysqli_num_rows($rslt);
@@ -518,10 +567,30 @@ else
{
$row=mysqli_fetch_row($rslt);
if ($show_defunct_users)
{
$defunct_user_stmt="SELECT full_name,user_group from vicidial_users where user='$row[2]'";
$defunct_user_rslt=mysql_to_mysqli($defunct_user_stmt, $link);
if (mysqli_num_rows($defunct_user_rslt)>0)
{
$defunct_user_row=mysqli_fetch_row($defunct_user_rslt);
$full_name_val=$defunct_user_row[0];
}
else
{
$full_name_val=$row[2];
}
}
else
{
$full_name_val=$row[1];
}
if ( ($row[0] > 0) and (strlen($row[2]) > 0) and (strlen($row[3]) > 0) and (!preg_match("/NULL/i",$row[3])))
{
$calls[$q] = $row[0];
$full_name[$q] = $row[1];
$full_name[$q] = $full_name_val;
$user[$q] = $row[2];
$status[$q] = $row[3];
if ( (!preg_match("/-$status[$q]-/i", $statuses)) and (strlen($status[$q])>0) )
@@ -1022,6 +1091,9 @@ echo "<select name='report_display_type'>";
if ($report_display_type) {echo "<option value='$report_display_type' selected>$report_display_type</option>";}
echo "<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n<BR><BR>";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>$NWB#agent_status_detail$NWE\n";
echo "</TD><TD VALIGN=TOP><BR>";
echo "<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."<BR><BR>\n";
echo "<input type='checkbox' name='show_defunct_users' value='checked' $show_defunct_users>"._QXZ("Show defunct users")."<BR>\n";
echo "</TD><TD VALIGN=TOP> &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\n";
www/vicidial/AST_agent_time_detail.php
+32 -8
View File
@@ -44,6 +44,7 @@
# 150516-1311 - Fixed Javascript element problem, Issue #857
# 150529-1921 - Sub statuses are now sorted in alphabetical order
# 151110-1612 - Changed download function to always export time with hours
# 151112-1335 - Added option to search archived tables
#
$startMS = microtime();
@@ -86,10 +87,32 @@ if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_d
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
if (isset($_GET["time_in_sec"])) {$time_in_sec=$_GET["time_in_sec"];}
elseif (isset($_POST["time_in_sec"])) {$time_in_sec=$_POST["time_in_sec"];}
if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
if (strlen($shift)<2) {$shift='ALL';}
if (strlen($stage)<2) {$stage='NAME';}
if ($search_archived_data=="checked")
{
$agent_log_table="vicidial_agent_log_archive";
$table_check_stmt="show tables like 'vicidial_timeclock_log_archive'";
$table_check_rslt=mysql_to_mysqli($table_check_stmt, $link);
if (mysqli_num_rows($table_check_rslt)>0)
{
$timeclock_log_table="vicidial_timeclock_log_archive";
}
else
{
$timeclock_log_table="vicidial_timeclock_log";
}
}
else
{
$agent_log_table="vicidial_agent_log";
$timeclock_log_table="vicidial_timeclock_log";
}
$report_name = 'Agent Time Detail';
$db_source = 'M';
$JS_text="<script language='Javascript'>\n";
@@ -402,7 +425,7 @@ else
{
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
$TCuser_group_SQL = $user_group_SQL;
$user_group_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
$user_group_SQL = "and ".$agent_log_table.".user_group IN($user_group_SQL)";
$TCuser_group_SQL = "and user_group IN($TCuser_group_SQL)";
}
@@ -421,7 +444,7 @@ while ($i < $statha_to_print)
$i++;
}
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&time_in_sec=$time_in_sec&DB=$DB";
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&show_parks=$show_parks&time_in_sec=$time_in_sec&search_archived_data=$search_archived_data&DB=$DB";
if ($file_download < 1)
{
@@ -576,7 +599,7 @@ else
### BEGIN gather timeclock records per agent
$stmt="select $userSQL,sum(login_sec) from vicidial_timeclock_log where event IN('LOGIN','START') and event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END' $TCuser_group_SQL group by user limit 10000000;";
$stmt="select $userSQL,sum(login_sec) from ".$timeclock_log_table." where event IN('LOGIN','START') and event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END' $TCuser_group_SQL group by user limit 10000000;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$punches_to_print = mysqli_num_rows($rslt);
@@ -623,13 +646,13 @@ else
}
# Grab a list of sub_statuses sorted in order so they will appear in order in the resulting report - otherwise they could appear in any order
$ss_stmt="select distinct sub_status from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 $group_SQL $user_group_SQL order by sub_status asc limit 10000000;";
$ss_stmt="select distinct sub_status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 $group_SQL $user_group_SQL order by sub_status asc limit 10000000;";
$ss_rslt=mysql_to_mysqli($ss_stmt, $link);
$j=0;
while($ss_row=mysqli_fetch_row($ss_rslt)) {
$current_ss=$ss_row[0];
$stmt="select $userSQL,sum(pause_sec),sub_status from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 and sub_status='$current_ss' $group_SQL $user_group_SQL group by user,sub_status order by user,sub_status desc limit 10000000;";
$stmt="select $userSQL,sum(pause_sec),sub_status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 and sub_status='$current_ss' $group_SQL $user_group_SQL group by user,sub_status order by user,sub_status desc limit 10000000;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.= "$stmt\n";}
@@ -670,7 +693,7 @@ else
##### BEGIN Gather all agent time records and parse through them in PHP to save on DB load
$stmt="select $userSQL,wait_sec,talk_sec,dispo_sec,pause_sec,lead_id,status,dead_sec from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $group_SQL $user_group_SQL limit 10000000;";
$stmt="select $userSQL,wait_sec,talk_sec,dispo_sec,pause_sec,lead_id,status,dead_sec from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $group_SQL $user_group_SQL limit 10000000;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.= "$stmt\n";}
$rows_to_print = mysqli_num_rows($rslt);
@@ -901,7 +924,7 @@ else
### Check if the user had an AUTOLOGOUT timeclock event during the time period
$TCuserAUTOLOGOUT = ' ';
$stmt="select count(*) from vicidial_timeclock_log where event='AUTOLOGOUT' and user='$Suser[$m]' and event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END';";
$stmt="select count(*) from ".$timeclock_log_table." where event='AUTOLOGOUT' and user='$Suser[$m]' and event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$autologout_results = mysqli_num_rows($rslt);
@@ -1516,7 +1539,8 @@ echo "<option value=\"5PM-MIDNIGHT\">"._QXZ("5PM-MIDNIGHT")."</option>\n";
echo "</SELECT><BR>\n";
echo "<input type='checkbox' name='show_parks' value='checked' $show_parks>"._QXZ("Show parks-holds")."<BR>";
echo "<input type='checkbox' name='time_in_sec' value='checked' $time_in_sec>"._QXZ("Time in seconds")."<BR>";
echo _QXZ("Display as").":<BR>";
echo "<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."<BR>\n";
echo "</TD><TD VALIGN=TOP>"._QXZ("Display as").":<BR>";
echo "<select name='report_display_type'>";
if ($report_display_type) {echo "<option value='$report_display_type' selected>$report_display_type</option>";}
echo "<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select>\n<BR><BR>";