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added group rank and fewest calls options to next_agent_call for inbound_ALL agi and admin.php

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git-svn-id: svn://192.168.202.10@706 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2007-11-04 04:43:04 +00:00
parent 88138f0215
commit 549b05f7c5
8 changed files with 199 additions and 66 deletions
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agi/agi-VDAD_ALL_inbound.agi
+160 -32
View File
@@ -48,6 +48,7 @@
# 71029-1726 - Changed CLOSER-type campaigns to use new campaign_allow_inbound field
# 71030-0713 - fixed after-hours logging
# 71030-0939 - fixed issue where MoH was still playing, added ding and wait before transfer
# 71103-2305 - added group rank and fewest calls options to next_agent_call
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -348,10 +349,10 @@ while ($sthArows > $cbc)
$agent_alert_exten = "$aryA[9]";
$agent_alert_delay = "$aryA[10]";
$drop_call_seconds = "$aryA[11]";
$drop_message = "$aryA[11]";
$drop_exten = "$aryA[12]";
$CAMP_callorder = "$aryA[13]";
$VDADvoicemail_ext = "$aryA[14]";
$drop_message = "$aryA[12]";
$drop_exten = "$aryA[13]";
$CAMP_callorder = "$aryA[14]";
$VDADvoicemail_ext = "$aryA[15]";
$VDADvoicemail_ext =~ s/\D//gi;
$cbc++;
}
@@ -631,15 +632,18 @@ if ($channel_status < 1)
}
}
$agent_call_order='order by last_call_finish';
if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';}
if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';}
if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';}
if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';}
$rec_countCUSTDATA=0;
$rec_countCUSTDATA=0;
$rec_countWAIT=0;
$cbc=0;
$aco_sub=0;
$agent_call_order='order by last_call_finish';
if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';}
if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';}
if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';}
if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';}
if ($CAMP_callorder =~ /inbound_group_rank/i) {$aco_sub=1; $agent_call_order = 'order by group_weight desc';}
if ($CAMP_callorder =~ /fewest_calls/i) {$aco_sub=1; $agent_call_order = 'order by calls_today';}
##### Attempt to send call to an agent on this server only #####
if ($agent_search_method =~ /^SO|^LO/)
@@ -660,30 +664,69 @@ if ($agent_search_method =~ /^SO|^LO/)
if ($rec_countWAIT < 1)
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status IN('CLOSER','READY') and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
my $affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$affected_rows|$channel_group|$stmtA|"; &agi_output;}
if ($affected_rows > 0)
if ($aco_sub>0)
{
$cbc=0;
$stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
$stmtA = "LOCK TABLES vicidial_live_agents WRITE, vicidial_live_inbound_agents WRITE;";
my $LOCKaffected_rows = $dbhA->do($stmtA);
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and server_ip='$VARserver_ip' and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_countCUSTDATA=0;
while ($sthArows > $cbc)
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$cbc++;
}
$sthA->finish();
if ($sthArows > 0)
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where user='$VDADuser';";
my $affected_rows = $dbhA->do($stmtA);
}
else
{
$affected_rows=0;
}
$stmtA = "UNLOCK TABLES;";
my $LOCKaffected_rows = $dbhA->do($stmtA);
}
else
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status IN('CLOSER','READY') and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
my $affected_rows = $dbhA->do($stmtA);
}
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$affected_rows|$channel_group|$stmtA|"; &agi_output;}
if ($affected_rows > 0)
{
if ($aco_sub<1)
{
$cbc=0;
$stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_countCUSTDATA=0;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$cbc++;
}
$sthA->finish();
}
$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL XFER : |$affected_rows|$callerid\n|$stmtA|"; &agi_output;}
@@ -694,7 +737,6 @@ if ($agent_search_method =~ /^SO|^LO/)
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|"; &agi_output;}
}
if ($call_handle_method =~ /CLOSER|DIGITID$/)
{
$stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$insert_lead_id' order by call_date desc limit 1;";
@@ -723,7 +765,30 @@ if ($agent_search_method =~ /^SO|^LO/)
$AGI->stream_file('ding'); # stop music-on-hold process
sleep(1);
### update calls_today for vicidial_live_inbound_agents ###
$stmtA = "SELECT calls_today from vicidial_inbound_group_agents WHERE user='$VDADuser' and group_id='$channel_group';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$calls_today = "$aryA[0]";
$calls_today++;
}
$sthA->finish();
if ($sthArows > 0)
{
$stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
my $affected_rows = $dbhA->do($stmtA);
$stmtA = "UPDATE vicidial_inbound_group_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
my $affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDLIA agent calls: |$calls_today|$VDADuser|$channel_group|"; &agi_output;}
}
usleep(1*500*1000);
print "SET CONTEXT $ext_context\n";
checkresult($result);
@@ -786,29 +851,69 @@ if ($agent_search_method =~ /^LO|^LB/)
if ($rec_countWAITrem < 1)
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip' where status IN('CLOSER','READY') and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
my $affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$DROP_TIME|$drop_timer|$affected_rows|update of vla table: $channel_group|\n|$stmtA|"; &agi_output;}
if ($affected_rows > 0)
if ($aco_sub>0)
{
$cbc=0;
$stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
$stmtA = "LOCK TABLES vicidial_live_agents WRITE, vicidial_live_inbound_agents WRITE;";
my $LOCKaffected_rows = $dbhA->do($stmtA);
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_countCUSTDATA=0;
while ($sthArows > $cbc)
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$VDADserver_ip = "$aryA[3]";
$cbc++;
}
$sthA->finish();
if ($sthArows > 0)
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip' where user='$VDADuser';";
my $affected_rows = $dbhA->do($stmtA);
}
else
{
$affected_rows=0;
}
$stmtA = "UNLOCK TABLES;";
my $LOCKaffected_rows = $dbhA->do($stmtA);
}
else
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip' where status IN('CLOSER','READY') and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
my $affected_rows = $dbhA->do($stmtA);
}
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$DROP_TIME|$drop_timer|$affected_rows|update of vla table: $channel_group|\n|$stmtA|"; &agi_output;}
if ($affected_rows > 0)
{
if ($aco_sub<1)
{
$cbc=0;
$stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_countCUSTDATA=0;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$VDADserver_ip = "$aryA[3]";
$cbc++;
}
$sthA->finish();
}
$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';";
my $affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL XFER REMOTE: |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
@@ -858,7 +963,30 @@ if ($agent_search_method =~ /^LO|^LB/)
$AGI->stream_file('ding'); # stop music-on-hold process
sleep(1);
### update calls_today for vicidial_live_inbound_agents ###
$stmtA = "SELECT calls_today from vicidial_inbound_group_agents WHERE user='$VDADuser' and group_id='$channel_group';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$calls_today = "$aryA[0]";
$calls_today++;
}
$sthA->finish();
if ($sthArows > 0)
{
$stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
my $affected_rows = $dbhA->do($stmtA);
$stmtA = "UPDATE vicidial_inbound_group_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
my $affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDLIA agent calls: |$calls_today|$VDADuser|$channel_group|"; &agi_output;}
}
usleep(1*500*1000);
print "SET CONTEXT $ext_context\n";
checkresult($result);
docs/BASE_INSTALL.txt
+2 -6
View File
@@ -242,8 +242,8 @@ to use our new mysql script file to add the tables to the database:
create database asterisk;
GRANT SELECT,INSERT,UPDATE,DELETE on asterisk.* TO cron@'%' IDENTIFIED BY '1234';
GRANT SELECT,INSERT,UPDATE,DELETE on asterisk.* TO cron@localhost IDENTIFIED BY '1234';
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@'%' IDENTIFIED BY '1234';
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@localhost IDENTIFIED BY '1234';
use asterisk;
@@ -251,10 +251,6 @@ use asterisk;
or you may need to run this if you get an error:
\. /usr/src/astguiclient/astguiclient/MySQL_AST_CREATE_tables.sql
GRANT SELECT on asterisk.phones TO idcheck@'%' IDENTIFIED BY '1234';
GRANT SELECT on asterisk.phones TO idcheck@localhost IDENTIFIED BY '1234';
##### make sure on these queries that you change the server_ip "10.10.10.15"
##### to the server IP that you are using
docs/SCRATCH_INSTALL.txt
+2 -5
View File
@@ -1648,8 +1648,8 @@ to use our new mysql script file to add the tables to the database:
######------ BEGIN Mysql data entry(you can copy and paste this into terminal) #
create database asterisk;
GRANT SELECT,INSERT,UPDATE,DELETE on asterisk.* TO cron@'%' IDENTIFIED BY '1234';
GRANT SELECT,INSERT,UPDATE,DELETE on asterisk.* TO cron@localhost IDENTIFIED BY '1234';
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@'%' IDENTIFIED BY '1234';
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@localhost IDENTIFIED BY '1234';
# NOTE: if using MySQL 4.1.12 or higher you may need to run this query too:
UPDATE mysql.user set password=OLD_PASSWORD('1234') where user='cron';
@@ -1660,9 +1660,6 @@ use asterisk;
or you may need to run this if you get an error:
\. /usr/src/astguiclient/trunk/extras/MySQL_AST_CREATE_tables.sql
GRANT SELECT on asterisk.phones TO idcheck@'%' IDENTIFIED BY '1234';
GRANT SELECT on asterisk.phones TO idcheck@localhost IDENTIFIED BY '1234';
insert into servers (server_id,server_description,server_ip,active,asterisk_version)values('TESTasterisk','Test install of Asterisk server', '10.10.10.15','Y','1.2.17');
insert into server_updater values('10.10.10.15','');
extras/MySQL_AST_CREATE_tables.sql
+1 -1
View File
@@ -592,7 +592,7 @@ group_color VARCHAR(7),
active ENUM('Y','N'),
web_form_address VARCHAR(255),
voicemail_ext VARCHAR(10),
next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','overall_user_level') default 'oldest_call_finish',
next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','overall_user_level','inbound_group_rank','fewest_calls') default 'oldest_call_finish',
fronter_display ENUM('Y','N') default 'Y',
ingroup_script VARCHAR(10),
get_call_launch ENUM('NONE','SCRIPT','WEBFORM') default 'NONE',
extras/upgrade_2.0.4.sql
+4 -1
View File
@@ -113,7 +113,6 @@ ALTER TABLE vicidial_campaigns ADD manual_dial_list_id BIGINT(14) UNSIGNED defau
ALTER TABLE vicidial_hopper ADD priority TINYINT(2) default '0';
CREATE TABLE vicidial_live_inbound_agents (
user VARCHAR(20),
group_id VARCHAR(20),
@@ -125,6 +124,10 @@ index (group_id),
index (group_weight)
);
ALTER TABLE vicidial_inbound_groups MODIFY next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','overall_user_level','inbound_group_rank','fewest_calls') default 'oldest_call_finish';
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@'%' IDENTIFIED BY '1234';
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@localhost IDENTIFIED BY '1234';
#!!!!!!! CHANGES BELOW THIS LINE ARE NOT FOR PRODUCTION USE YET, DO NOT APPLY THEM!!!!!!!!!!!!!!!!!!!!!
translations/raw_translation_files/TO_BE_TRANSLATED_2.0.4.txt
+2
View File
@@ -109,6 +109,8 @@ Allow Inbound and Blended -<\/B> This is where you can set whether the users of
Allow Inbound and Blended: ||
Manual Dial List ID -<\/B> The default list_id to be used when an agent placces a manual call and a new lead record is created in vicidial_list. Default is 999. This field can contain digits only||
Manual Dial List ID: ||
inbound_group_rank: orders by the rank given to the agent for the specific inbound group. Highest to Lowest||
fewest_calls: orders by the number of calls received by an agent for that specific inbound group. Least calls first||
############################################################ CLIENT
www/agc/vdc_db_query.php
+21 -17
View File
@@ -382,29 +382,33 @@ if ($ACTION == 'regCLOSER')
$rslt=mysql_query($stmt, $link);
}
$in_groups = explode(" ",$closer_choice);
$in_groups_pre = preg_replace('/-$/','',$closer_choice);
$in_groups = explode(" ",$in_groups_pre);
$in_groups_ct = count($in_groups);
$k=1;
while ($k < $in_groups_ct)
{
$stmt="SELECT group_weight,calls_today FROM vicidial_inbound_group_agents where user='$user' and group_id='$in_groups[$k]';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$viga_ct = mysql_num_rows($rslt);
if ($viga_ct > 0)
if (strlen($in_groups[$k])>1)
{
$row=mysql_fetch_row($rslt);
$group_weight = $row[0];
$calls_today = $row[1];
$stmt="SELECT group_weight,calls_today FROM vicidial_inbound_group_agents where user='$user' and group_id='$in_groups[$k]';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$viga_ct = mysql_num_rows($rslt);
if ($viga_ct > 0)
{
$row=mysql_fetch_row($rslt);
$group_weight = $row[0];
$calls_today = $row[1];
}
else
{
$group_weight = 0;
$calls_today = 0;
}
$stmt="INSERT INTO vicidial_live_inbound_agents set user='$user',group_id='$in_groups[$k]',group_weight='$group_weight',calls_today='$calls_today',last_call_time='$NOW_TIME',last_call_finish='$NOW_TIME';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
}
else
{
$group_weight = 0;
$calls_today = 0;
}
$stmt="INSERT INTO vicidial_live_inbound_agents set user='$user',group_id='$in_groups[$k]',group_weight='$group_weight',calls_today='$calls_today',last_call_time='$NOW_TIME',last_call_finish='$NOW_TIME';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
$k++;
}
www/vicidial/admin.php
+7 -4
View File
@@ -1117,12 +1117,13 @@ $list_mix_container = ereg_replace(";","",$list_mix_container);
# 71029-1710 - Added option for campaign to be inbound and/or blended with no restrictions on the campaign_id name
# - Added 5th NEW and 6th NEW to the dial order options
# 71030-2010 - Added Manual Dial List ID field to campaigns table
# 71103-2207 - Added inbound_group_rank and fewest_calls to the inbound groups call order options
#
#
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
$admin_version = '2.0.4-113';
$build = '71030-2010';
$admin_version = '2.0.4-114';
$build = '71103-2207';
$STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s");
@@ -2307,6 +2308,8 @@ echo "<TABLE WIDTH=98% BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR><TD ALIGN
<BR> &nbsp; - oldest_call_start: orders by the last time an agent was sent a call. Results in agents receiving about the same number of calls overall.
<BR> &nbsp; - oldest_call_finish: orders by the last time an agent finished a call. AKA agent waiting longest receives first call.
<BR> &nbsp; - overall_user_level: orders by the user_level of the agent as defined in the vicidial_users table a higher user_level will receive more calls.
<BR> &nbsp; - inbound_group_rank: orders by the rank given to the agent for the specific inbound group. Highest to Lowest.
<BR> &nbsp; - fewest_calls: orders by the number of calls received by an agent for that specific inbound group. Least calls first.
<BR>
<A NAME="vicidial_inbound_groups-fronter_display">
@@ -4033,7 +4036,7 @@ if ($ADD==1111)
echo "<tr bgcolor=#B6D3FC><td align=right>Active: </td><td align=left><select size=1 name=active><option SELECTED>Y</option><option>N</option></select>$NWB#vicidial_inbound_groups-active$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Web Form: </td><td align=left><input type=text name=web_form_address size=50 maxlength=255 value=\"$web_form_address\">$NWB#vicidial_inbound_groups-web_form_address$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Voicemail: </td><td align=left><input type=text name=voicemail_ext size=10 maxlength=10 value=\"$voicemail_ext\">$NWB#vicidial_inbound_groups-voicemail_ext$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Next Agent Call: </td><td align=left><select size=1 name=next_agent_call><option >random</option><option>oldest_call_start</option><option>oldest_call_finish</option><option>overall_user_level</option></select>$NWB#vicidial_inbound_groups-next_agent_call$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Next Agent Call: </td><td align=left><select size=1 name=next_agent_call><option >random</option><option>oldest_call_start</option><option>oldest_call_finish</option><option>overall_user_level</option><option>inbound_group_rank</option><option>fewest_calls</option></select>$NWB#vicidial_inbound_groups-next_agent_call$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Fronter Display: </td><td align=left><select size=1 name=fronter_display><option SELECTED>Y</option><option>N</option></select>$NWB#vicidial_inbound_groups-fronter_display$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Script: </td><td align=left><select size=1 name=script_id>\n";
echo "$scripts_list";
@@ -10340,7 +10343,7 @@ if ($ADD==3111)
echo "<tr bgcolor=#B6D3FC><td align=right>Group Color: </td><td align=left bgcolor=\"$row[2]\"><input type=text name=group_color size=7 maxlength=7 value=\"$row[2]\">$NWB#vicidial_inbound_groups-group_color$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Active: </td><td align=left><select size=1 name=active><option>Y</option><option>N</option><option SELECTED>$active</option></select>$NWB#vicidial_inbound_groups-active$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Web Form: </td><td align=left><input type=text name=web_form_address size=50 maxlength=255 value=\"$web_form_address\">$NWB#vicidial_inbound_groups-web_form_address$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Next Agent Call: </td><td align=left><select size=1 name=next_agent_call><option >random</option><option>oldest_call_start</option><option>oldest_call_finish</option><option>overall_user_level</option><option SELECTED>$next_agent_call</option></select>$NWB#vicidial_inbound_groups-next_agent_call$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Next Agent Call: </td><td align=left><select size=1 name=next_agent_call><option >random</option><option>oldest_call_start</option><option>oldest_call_finish</option><option>overall_user_level</option><option>inbound_group_rank</option><option>fewest_calls</option><option SELECTED>$next_agent_call</option></select>$NWB#vicidial_inbound_groups-next_agent_call$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Fronter Display: </td><td align=left><select size=1 name=fronter_display><option>Y</option><option>N</option><option SELECTED>$fronter_display</option></select>$NWB#vicidial_inbound_groups-fronter_display$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right><a href=\"$PHP_SELF?ADD=3111111&script_id=$script_id\">Script</a>: </td><td align=left><select size=1 name=script_id>\n";