Added some sorting to agent performance report
git-svn-id: svn://192.168.202.10@1010 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -32,6 +32,8 @@ if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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@@ -39,8 +41,11 @@ if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (strlen($shift)<2) {$shift='ALL';}
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$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date&group=$group&user_group=$user_group&shift=$shift&DB=$DB";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin FROM system_settings;";
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@@ -252,7 +257,7 @@ while ($i < $rows_to_print)
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echo "CALL STATS BREAKDOWN:\n";
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echo "+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+$statusesHEAD\n";
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echo "| USER NAME | ID | CALLS | TIME | PAUSE | PAUSAVG| WAIT | WAITAVG| TALK | TALKAVG| DISPO | DISPAVG|$statusesHTML\n";
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echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=CALLS\">CALLS</a> | <a href=\"$LINKbase&stage=TIME\">TIME</a> | PAUSE | PAUSAVG| WAIT | WAITAVG| TALK | TALKAVG| DISPO | DISPAVG|$statusesHTML\n";
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echo "+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+$statusesHEAD\n";
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@@ -319,6 +324,7 @@ while ($m < $k)
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else {$Sdispo_avg=0;}
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$Scalls = sprintf("%6s", $Scalls);
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$RAWuser = $Suser;
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if ($non_latin < 1)
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{
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@@ -427,12 +433,44 @@ while ($m < $k)
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$USERavgDISPO_MS = "$USERavgDISPO_M_int:$USERavgDISPO_S";
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$pfUSERavgDISPO_MS = sprintf("%6s", $USERavgDISPO_MS);
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echo "| $Sfull_name | $Suser | $Scalls | $pfUSERtime_MS | $pfUSERtotPAUSE_MS | $pfUSERavgPAUSE_MS | $pfUSERtotWAIT_MS | $pfUSERavgWAIT_MS | $pfUSERtotTALK_MS | $pfUSERavgTALK_MS | $pfUSERtotDISPO_MS | $pfUSERavgDISPO_MS |$SstatusesHTML\n";
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$Toutput = "| $Sfull_name | <a href=\"./user_stats.php?user=$RAWuser\">$Suser</a> | $Scalls | $pfUSERtime_MS | $pfUSERtotPAUSE_MS | $pfUSERavgPAUSE_MS | $pfUSERtotWAIT_MS | $pfUSERavgWAIT_MS | $pfUSERtotTALK_MS | $pfUSERavgTALK_MS | $pfUSERtotDISPO_MS | $pfUSERavgDISPO_MS |$SstatusesHTML\n";
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$TOPsorted_output[$m] = $Toutput;
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if ($stage == 'ID')
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{$TOPsort[$m] = '' . sprintf("%08s", $Suser) . '-----' . $m . '-----' . sprintf("%020s", $Suser);}
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if ($stage == 'CALLS')
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{$TOPsort[$m] = '' . sprintf("%08s", $Scalls) . '-----' . $m . '-----' . sprintf("%020s", $Suser);}
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if ($stage == 'TIME')
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{$TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $Suser);}
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if (!ereg("ID|TIME|CALLS",$stage))
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{echo "$Toutput";}
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$m++;
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}
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### END loop through each user ###
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### BEGIN sort through output to display properly ###
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if (ereg("ID|TIME|CALLS",$stage))
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{
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sort($TOPsort, SORT_NUMERIC);
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$m=0;
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while ($m < $k)
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{
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$sort_split = explode("-----",$TOPsort[$m]);
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$i = $sort_split[1];
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$sort_order[$m] = "$i";
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echo "$TOPsorted_output[$i]";
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$m++;
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}
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}
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### END sort through output to display properly ###
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###### LAST LINE FORMATTING ##########
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### BEGIN loop through each status ###
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$SUMstatusesHTML='';
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@@ -493,7 +531,8 @@ while ($n < $j)
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$TOTtotTALK_MS = sprintf("%8s", $TOTtotTALK_MS);
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while(strlen($TOTtotTALK_MS)>8) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
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$TOTtotDISPO_M = ($TOTtotDISPO / 60);
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if ($TOTtotDISPO < 1) {$TOTtotDISPO_M = '0';}
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else {$TOTtotDISPO_M = ($TOTtotDISPO / 60);}
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$TOTtotDISPO_M_int = round($TOTtotDISPO_M, 2);
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$TOTtotDISPO_M_int = intval("$TOTtotDISPO_M_int");
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$TOTtotDISPO_S = ($TOTtotDISPO_M - $TOTtotDISPO_M_int);
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@@ -504,7 +543,8 @@ while ($n < $j)
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$TOTtotDISPO_MS = sprintf("%8s", $TOTtotDISPO_MS);
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while(strlen($TOTtotDISPO_MS)>8) {$TOTtotDISPO_MS = substr("$TOTtotDISPO_MS", 0, -1);}
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$TOTtotPAUSE_M = ($TOTtotPAUSE / 60);
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if ($TOTtotPAUSE < 1) {$TOTtotPAUSE_M = '0';}
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else {$TOTtotPAUSE_M = ($TOTtotPAUSE / 60);}
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$TOTtotPAUSE_M_int = round($TOTtotPAUSE_M, 2);
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$TOTtotPAUSE_M_int = intval("$TOTtotPAUSE_M_int");
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$TOTtotPAUSE_S = ($TOTtotPAUSE_M - $TOTtotPAUSE_M_int);
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@@ -515,7 +555,8 @@ while ($n < $j)
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$TOTtotPAUSE_MS = sprintf("%8s", $TOTtotPAUSE_MS);
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while(strlen($TOTtotPAUSE_MS)>8) {$TOTtotPAUSE_MS = substr("$TOTtotPAUSE_MS", 0, -1);}
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$TOTtotWAIT_M = ($TOTtotWAIT / 60);
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if ($TOTtotWAIT < 1) {$TOTtotWAIT_M = '0';}
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else {$TOTtotWAIT_M = ($TOTtotWAIT / 60);}
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$TOTtotWAIT_M_int = round($TOTtotWAIT_M, 2);
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$TOTtotWAIT_M_int = intval("$TOTtotWAIT_M_int");
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$TOTtotWAIT_S = ($TOTtotWAIT_M - $TOTtotWAIT_M_int);
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@@ -526,8 +567,8 @@ while ($n < $j)
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$TOTtotWAIT_MS = sprintf("%8s", $TOTtotWAIT_MS);
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while(strlen($TOTtotWAIT_MS)>8) {$TOTtotWAIT_MS = substr("$TOTtotWAIT_MS", 0, -1);}
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$TOTavgTALK_M = ( ($TOTtotTALK / $TOTcalls) / 60);
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if ($TOTtotTALK < 1) {$TOTavgTALK_M = '0';}
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else {$TOTavgTALK_M = ( ($TOTtotTALK / $TOTcalls) / 60);}
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$TOTavgTALK_M_int = round($TOTavgTALK_M, 2);
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$TOTavgTALK_M_int = intval("$TOTavgTALK_M_int");
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$TOTavgTALK_S = ($TOTavgTALK_M - $TOTavgTALK_M_int);
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@@ -538,7 +579,8 @@ while ($n < $j)
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$TOTavgTALK_MS = sprintf("%6s", $TOTavgTALK_MS);
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while(strlen($TOTavgTALK_MS)>6) {$TOTavgTALK_MS = substr("$TOTavgTALK_MS", 0, -1);}
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$TOTavgDISPO_M = ( ($TOTtotDISPO / $TOTcalls) / 60);
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if ($TOTtotDISPO < 1) {$TOTavgDISPO_M = '0';}
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else {$TOTavgDISPO_M = ( ($TOTtotDISPO / $TOTcalls) / 60);}
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$TOTavgDISPO_M_int = round($TOTavgDISPO_M, 2);
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$TOTavgDISPO_M_int = intval("$TOTavgDISPO_M_int");
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$TOTavgDISPO_S = ($TOTavgDISPO_M - $TOTavgDISPO_M_int);
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@@ -549,7 +591,8 @@ while ($n < $j)
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$TOTavgDISPO_MS = sprintf("%6s", $TOTavgDISPO_MS);
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while(strlen($TOTavgDISPO_MS)>6) {$TOTavgDISPO_MS = substr("$TOTavgDISPO_MS", 0, -1);}
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$TOTavgPAUSE_M = ( ($TOTtotPAUSE / $TOTcalls) / 60);
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if ($TOTtotPAUSE < 1) {$TOTavgPAUSE_M = '0';}
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else {$TOTavgPAUSE_M = ( ($TOTtotPAUSE / $TOTcalls) / 60);}
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$TOTavgPAUSE_M_int = round($TOTavgPAUSE_M, 2);
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$TOTavgPAUSE_M_int = intval("$TOTavgPAUSE_M_int");
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$TOTavgPAUSE_S = ($TOTavgPAUSE_M - $TOTavgPAUSE_M_int);
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@@ -560,7 +603,8 @@ while ($n < $j)
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$TOTavgPAUSE_MS = sprintf("%6s", $TOTavgPAUSE_MS);
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while(strlen($TOTavgPAUSE_MS)>6) {$TOTavgPAUSE_MS = substr("$TOTavgPAUSE_MS", 0, -1);}
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$TOTavgWAIT_M = ( ($TOTtotWAIT / $TOTcalls) / 60);
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if ($TOTtotWAIT < 1) {$TOTavgWAIT_M = '0';}
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else {$TOTavgWAIT_M = ( ($TOTtotWAIT / $TOTcalls) / 60);}
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$TOTavgWAIT_M_int = round($TOTavgWAIT_M, 2);
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$TOTavgWAIT_M_int = intval("$TOTavgWAIT_M_int");
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$TOTavgWAIT_S = ($TOTavgWAIT_M - $TOTavgWAIT_M_int);
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@@ -757,13 +801,36 @@ while ($m < $k)
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$USERtotTOTAL_MS = "$USERtotTOTAL_M_int:$USERtotTOTAL_S";
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$pfUSERtotTOTAL_MS = sprintf("%6s", $USERtotTOTAL_MS);
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$BOTTOMoutput = "| $Sfull_name | $Suser | $pfUSERtotTOTAL_MS | $pfUSERtotNONPAUSE_MS | $pfUSERtotPAUSE_MS | |$SstatusesHTML\n";
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$BOTTOMsorted_output[$m] = $BOTTOMoutput;
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# if (!ereg("ID|TIME|CALLS",$stage))
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# {
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echo "$BOTTOMoutput";
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# }
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echo "| $Sfull_name | $Suser | $pfUSERtotTOTAL_MS | $pfUSERtotNONPAUSE_MS | $pfUSERtotPAUSE_MS | |$SstatusesHTML\n";
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$m++;
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}
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### END loop through each user ###
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### BEGIN sort through output to display properly ###
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#if (ereg("ID|TIME|CALLS",$stage))
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# {
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# $n=0;
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# while ($n <= $m)
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# {
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# $i = $sort_order[$m];
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# echo "$BOTTOMsorted_output[$i]";
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# $m--;
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# }
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# }
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### END sort through output to display properly ###
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###### LAST LINE FORMATTING ##########
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### BEGIN loop through each status ###
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$SUMstatusesHTML='';
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@@ -7,6 +7,7 @@
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#
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# 60619-1738 - Added variable filtering to eliminate SQL injection attack threat
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# 80603-1452 - Added manager timeclock force login/logout of user
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# 81118-1034 - Disabled change campaign because it does not work
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#
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header ("Content-type: text/html; charset=utf-8");
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@@ -398,7 +399,7 @@ if ($agents_to_print > 0)
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$o++;
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}
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echo "</SELECT>\n";
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echo "<input type=submit name=submit value=CHANGE><BR></form>\n";
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echo "<input type=submit name=submit value=CHANGE disabled><BR></form>\n";
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echo "<form action=$PHP_SELF method=POST>\n";
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