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Added option to show time in seconds to the Agent Time Detail and Agent Performance Detail reports

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git-svn-id: svn://192.168.202.10@2273 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2015-02-10 19:08:23 +00:00
parent 0180c83af4
commit 656e74eaaa
3 changed files with 104 additions and 64 deletions
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www/vicidial/AST_agent_performance_detail.php
+72 -57
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@@ -1,7 +1,7 @@
<?php
# AST_agent_performance_detail.php
#
# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2015 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
@@ -46,6 +46,7 @@
# 141125-0951 - Changed TOTAL column label to LOGIN TIME for uniform headers with other reports, issue #427
# 141128-0904 - Code cleanup for QXZ functions
# 141230-0945 - Added code for on-the-fly language translations display
# 150210-1357 - Added option to show time in seconds
#
$startMS = microtime();
@@ -78,13 +79,26 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
if (isset($_GET["show_percentages"])) {$show_percentages=$_GET["show_percentages"];}
if (isset($_GET["show_percentages"])) {$show_percentages=$_GET["show_percentages"];}
elseif (isset($_POST["show_percentages"])) {$show_percentages=$_POST["show_percentages"];}
if (isset($_GET["time_in_sec"])) {$time_in_sec=$_GET["time_in_sec"];}
elseif (isset($_POST["time_in_sec"])) {$time_in_sec=$_POST["time_in_sec"];}
if (strlen($shift)<2) {$shift='ALL';}
$TIME_HF_agentperfdetail = 'HF';
$TIME_H_agentperfdetail = 'H';
$TIME_M_agentperfdetail = 'M';
if ($time_in_sec)
{
$TIME_HF_agentperfdetail = 'S';
$TIME_H_agentperfdetail = 'S';
$TIME_M_agentperfdetail = 'S';
}
$report_name = 'Agent Performance Detail';
$db_source = 'M';
$JS_text="<script language='Javascript'>\n";
@@ -421,7 +435,7 @@ else
if ($DB) {$HTML_text.="$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&DB=$DB&show_percentages=$show_percentages";
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&DB=$DB&show_percentages=$show_percentages&time_in_sec=$time_in_sec";
$NWB = " &nbsp; <a href=\"javascript:openNewWindow('help.php?ADD=99999";
$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
@@ -536,7 +550,8 @@ $HTML_text.="<option value=\"AM\">"._QXZ("AM")."</option>\n";
$HTML_text.="<option value=\"PM\">"._QXZ("PM")."</option>\n";
$HTML_text.="<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
$HTML_text.="</SELECT><BR><BR>\n";
$HTML_text.="<input type='checkbox' name='show_percentages' value='checked' $show_percentages>"._QXZ("Show %s")."\n";
$HTML_text.="<input type='checkbox' name='show_percentages' value='checked' $show_percentages>"._QXZ("Show %s")."<BR>\n";
$HTML_text.="<input type='checkbox' name='time_in_sec' value='checked' $time_in_sec>"._QXZ("Time in seconds")."\n";
$HTML_text.="</TD><TD VALIGN=TOP>";
$HTML_text.=_QXZ("Display as").":<BR>";
$HTML_text.="<select name='report_display_type'>";
@@ -906,25 +921,25 @@ while ($m < $k)
$graph_stats[$m][14]=trim($Scustomer_avg);
$pfUSERtime_MS = sec_convert($Stime,'H');
$pfUSERtotTALK_MS = sec_convert($Stalk_sec,'H');
$pfUSERtime_MS = sec_convert($Stime,$TIME_H_agentperfdetail);
$pfUSERtotTALK_MS = sec_convert($Stalk_sec,$TIME_H_agentperfdetail);
$pfUSERtotTALK_MS_pct = sprintf("%0.2f", MathZDC(100*$Stalk_sec, $Stime));
$pfUSERavgTALK_MS = sec_convert($Stalk_avg,'M');
$USERtotPAUSE_MS = sec_convert($Spause_sec,'H');
$pfUSERavgTALK_MS = sec_convert($Stalk_avg,$TIME_M_agentperfdetail);
$USERtotPAUSE_MS = sec_convert($Spause_sec,$TIME_H_agentperfdetail);
$pfUSERtotPAUSE_MS_pct = sprintf("%0.2f", MathZDC(100*$Spause_sec, $Stime));
$USERavgPAUSE_MS = sec_convert($Spause_avg,'M');
$USERtotWAIT_MS = sec_convert($Swait_sec,'H');
$USERavgPAUSE_MS = sec_convert($Spause_avg,$TIME_M_agentperfdetail);
$USERtotWAIT_MS = sec_convert($Swait_sec,$TIME_H_agentperfdetail);
$pfUSERtotWAIT_MS_pct = sprintf("%0.2f", MathZDC(100*$Swait_sec, $Stime));
$USERavgWAIT_MS = sec_convert($Swait_avg,'M');
$USERtotDISPO_MS = sec_convert($Sdispo_sec,'H');
$USERavgWAIT_MS = sec_convert($Swait_avg,$TIME_M_agentperfdetail);
$USERtotDISPO_MS = sec_convert($Sdispo_sec,$TIME_H_agentperfdetail);
$pfUSERtotDISPO_MS_pct = sprintf("%0.2f", MathZDC(100*$Sdispo_sec, $Stime));
$USERavgDISPO_MS = sec_convert($Sdispo_avg,'M');
$USERtotDEAD_MS = sec_convert($Sdead_sec,'H');
$USERavgDISPO_MS = sec_convert($Sdispo_avg,$TIME_M_agentperfdetail);
$USERtotDEAD_MS = sec_convert($Sdead_sec,$TIME_H_agentperfdetail);
$pfUSERtotDEAD_MS_pct = sprintf("%0.2f", MathZDC(100*$Sdead_sec, $Stime));
$USERavgDEAD_MS = sec_convert($Sdead_avg,'M');
$USERtotCUSTOMER_MS = sec_convert($Scustomer_sec,'H');
$USERavgDEAD_MS = sec_convert($Sdead_avg,$TIME_M_agentperfdetail);
$USERtotCUSTOMER_MS = sec_convert($Scustomer_sec,$TIME_H_agentperfdetail);
$pfUSERtotCUSTOMER_MS_pct = sprintf("%0.2f", MathZDC(100*$Scustomer_sec, $Stime));
$USERavgCUSTOMER_MS = sec_convert($Scustomer_avg,'M');
$USERavgCUSTOMER_MS = sec_convert($Scustomer_avg,$TIME_M_agentperfdetail);
$pfUSERtime_MS = sprintf("%9s", $pfUSERtime_MS);
$pfUSERtotTALK_MS = sprintf("%8s", $pfUSERtotTALK_MS);
@@ -1059,25 +1074,25 @@ $TOTavgPAUSE = MathZDC($TOTtotPAUSE, $TOTcalls);
$TOTavgWAIT = MathZDC($TOTtotWAIT, $TOTcalls);
$TOTavgCUSTOMER = MathZDC($TOTtotCUSTOMER, $TOTcalls);
$TOTtime_MS = sec_convert($TOTtime,'H');
$TOTtotTALK_MS = sec_convert($TOTtotTALK,'H');
$TOTtotDISPO_MS = sec_convert($TOTtotDISPO,'H');
$TOTtotDEAD_MS = sec_convert($TOTtotDEAD,'H');
$TOTtotPAUSE_MS = sec_convert($TOTtotPAUSE,'H');
$TOTtotWAIT_MS = sec_convert($TOTtotWAIT,'H');
$TOTtotCUSTOMER_MS = sec_convert($TOTtotCUSTOMER,'H');
$TOTtime_MS = sec_convert($TOTtime,$TIME_H_agentperfdetail);
$TOTtotTALK_MS = sec_convert($TOTtotTALK,$TIME_H_agentperfdetail);
$TOTtotDISPO_MS = sec_convert($TOTtotDISPO,$TIME_H_agentperfdetail);
$TOTtotDEAD_MS = sec_convert($TOTtotDEAD,$TIME_H_agentperfdetail);
$TOTtotPAUSE_MS = sec_convert($TOTtotPAUSE,$TIME_H_agentperfdetail);
$TOTtotWAIT_MS = sec_convert($TOTtotWAIT,$TIME_H_agentperfdetail);
$TOTtotCUSTOMER_MS = sec_convert($TOTtotCUSTOMER,$TIME_H_agentperfdetail);
$TOTtotTALK_MS_pct = sprintf("%0.2f", MathZDC(100*$TOTtotTALK, $TOTtime));
$TOTtotDISPO_MS_pct = sprintf("%0.2f", MathZDC(100*$TOTtotDISPO, $TOTtime));
$TOTtotDEAD_MS_pct = sprintf("%0.2f", MathZDC(100*$TOTtotDEAD, $TOTtime));
$TOTtotPAUSE_MS_pct = sprintf("%0.2f", MathZDC(100*$TOTtotPAUSE, $TOTtime));
$TOTtotWAIT_MS_pct = sprintf("%0.2f", MathZDC(100*$TOTtotWAIT, $TOTtime));
$TOTtotCUSTOMER_MS_pct =sprintf("%0.2f", MathZDC(100*$TOTtotCUSTOMER, $TOTtime));
$TOTavgTALK_MS = sec_convert($TOTavgTALK,'M');
$TOTavgDISPO_MS = sec_convert($TOTavgDISPO,'H');
$TOTavgDEAD_MS = sec_convert($TOTavgDEAD,'H');
$TOTavgPAUSE_MS = sec_convert($TOTavgPAUSE,'H');
$TOTavgWAIT_MS = sec_convert($TOTavgWAIT,'H');
$TOTavgCUSTOMER_MS = sec_convert($TOTavgCUSTOMER,'H');
$TOTavgTALK_MS = sec_convert($TOTavgTALK,$TIME_M_agentperfdetail);
$TOTavgDISPO_MS = sec_convert($TOTavgDISPO,$TIME_H_agentperfdetail);
$TOTavgDEAD_MS = sec_convert($TOTavgDEAD,$TIME_H_agentperfdetail);
$TOTavgPAUSE_MS = sec_convert($TOTavgPAUSE,$TIME_H_agentperfdetail);
$TOTavgWAIT_MS = sec_convert($TOTavgWAIT,$TIME_H_agentperfdetail);
$TOTavgCUSTOMER_MS = sec_convert($TOTavgCUSTOMER,$TIME_H_agentperfdetail);
$TOTtime_MS = sprintf("%10s", $TOTtime_MS);
$TOTtotTALK_MS = sprintf("%10s", $TOTtotTALK_MS);
@@ -1133,19 +1148,19 @@ for ($e=0; $e<count($statusesARY); $e++) {
for ($d=0; $d<count($graph_stats); $d++) {
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
$CALLS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][1], $max_calls))."' height='16' />".$graph_stats[$d][1]."</td></tr>";
$TIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][2], $max_time))."' height='16' />".sec_convert($graph_stats[$d][2], 'HF')."</td></tr>";
$PAUSE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][3], $max_pause))."' height='16' />".sec_convert($graph_stats[$d][3], 'HF')."</td></tr>";
$PAUSEAVG_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][4], $max_pauseavg))."' height='16' />".sec_convert($graph_stats[$d][4], 'HF')."</td></tr>";
$WAIT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][5], $max_wait))."' height='16' />".sec_convert($graph_stats[$d][5], 'HF')."</td></tr>";
$WAITAVG_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][6], $max_waitavg))."' height='16' />".sec_convert($graph_stats[$d][6], 'HF')."</td></tr>";
$TALK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][7], $max_talk))."' height='16' />".sec_convert($graph_stats[$d][7], 'HF')."</td></tr>";
$TALKAVG_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][8], $max_talkavg))."' height='16' />".sec_convert($graph_stats[$d][8], 'HF')."</td></tr>";
$DISPO_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][9], $max_dispo))."' height='16' />".sec_convert($graph_stats[$d][9], 'HF')."</td></tr>";
$DISPOAVG_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][10], $max_dispoavg))."' height='16' />".sec_convert($graph_stats[$d][10], 'HF')."</td></tr>";
$DEAD_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][11], $max_dead))."' height='16' />".sec_convert($graph_stats[$d][11], 'HF')."</td></tr>";
$DEADAVG_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][12], $max_deadavg))."' height='16' />".sec_convert($graph_stats[$d][12], 'HF')."</td></tr>";
$CUST_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][13], $max_customer))."' height='16' />".sec_convert($graph_stats[$d][13], 'HF')."</td></tr>";
$CUSTAVG_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][14], $max_customeravg))."' height='16' />".sec_convert($graph_stats[$d][14], 'HF')."</td></tr>";
$TIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][2], $max_time))."' height='16' />".sec_convert($graph_stats[$d][2], $TIME_HF_agentperfdetail)."</td></tr>";
$PAUSE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][3], $max_pause))."' height='16' />".sec_convert($graph_stats[$d][3], $TIME_HF_agentperfdetail)."</td></tr>";
$PAUSEAVG_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][4], $max_pauseavg))."' height='16' />".sec_convert($graph_stats[$d][4], $TIME_HF_agentperfdetail)."</td></tr>";
$WAIT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][5], $max_wait))."' height='16' />".sec_convert($graph_stats[$d][5], $TIME_HF_agentperfdetail)."</td></tr>";
$WAITAVG_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][6], $max_waitavg))."' height='16' />".sec_convert($graph_stats[$d][6], $TIME_HF_agentperfdetail)."</td></tr>";
$TALK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][7], $max_talk))."' height='16' />".sec_convert($graph_stats[$d][7], $TIME_HF_agentperfdetail)."</td></tr>";
$TALKAVG_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][8], $max_talkavg))."' height='16' />".sec_convert($graph_stats[$d][8], $TIME_HF_agentperfdetail)."</td></tr>";
$DISPO_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][9], $max_dispo))."' height='16' />".sec_convert($graph_stats[$d][9], $TIME_HF_agentperfdetail)."</td></tr>";
$DISPOAVG_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][10], $max_dispoavg))."' height='16' />".sec_convert($graph_stats[$d][10], $TIME_HF_agentperfdetail)."</td></tr>";
$DEAD_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][11], $max_dead))."' height='16' />".sec_convert($graph_stats[$d][11], $TIME_HF_agentperfdetail)."</td></tr>";
$DEADAVG_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][12], $max_deadavg))."' height='16' />".sec_convert($graph_stats[$d][12], $TIME_HF_agentperfdetail)."</td></tr>";
$CUST_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][13], $max_customer))."' height='16' />".sec_convert($graph_stats[$d][13], $TIME_HF_agentperfdetail)."</td></tr>";
$CUSTAVG_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][14], $max_customeravg))."' height='16' />".sec_convert($graph_stats[$d][14], $TIME_HF_agentperfdetail)."</td></tr>";
for ($e=0; $e<count($statusesARY); $e++) {
$Sstatus=$statusesARY[$e];
@@ -1394,7 +1409,7 @@ while ($m < $k)
$Snon_pause_sec = ($Snon_pause_sec + $PCnon_pause_sec[$i]);
$Stotal_sec = ($Stotal_sec + $PCnon_pause_sec[$i] + $PCpause_sec[$i]);
$USERcodePAUSE_MS = sec_convert($PCpause_sec[$i],'H');
$USERcodePAUSE_MS = sec_convert($PCpause_sec[$i],$TIME_H_agentperfdetail);
$pfUSERcodePAUSE_MS = sprintf("%6s", $USERcodePAUSE_MS);
$SstatusTXT = sprintf("%8s", $pfUSERcodePAUSE_MS);
@@ -1454,9 +1469,9 @@ while ($m < $k)
$graph_stats[$m][2]="$Snon_pause_sec";
$graph_stats[$m][3]="$Spause_sec";
$USERtotPAUSE_MS = sec_convert($Spause_sec,'H');
$USERtotNONPAUSE_MS = sec_convert($Snon_pause_sec,'H');
$USERtotTOTAL_MS = sec_convert($Stotal_sec,'H');
$USERtotPAUSE_MS = sec_convert($Spause_sec,$TIME_H_agentperfdetail);
$USERtotNONPAUSE_MS = sec_convert($Snon_pause_sec,$TIME_H_agentperfdetail);
$USERtotTOTAL_MS = sec_convert($Stotal_sec,$TIME_H_agentperfdetail);
$pfUSERtotPAUSE_MS = sprintf("%8s", $USERtotPAUSE_MS);
$pfUSERtotNONPAUSE_MS = sprintf("%8s", $USERtotNONPAUSE_MS);
@@ -1524,7 +1539,7 @@ while ($n < $j)
$TOTtotPAUSE = ($TOTtotPAUSE + $Scalls);
$$total_var=$Scalls;
$USERsumstatPAUSE_MS = sec_convert($Scalls,'H');
$USERsumstatPAUSE_MS = sec_convert($Scalls,$TIME_H_agentperfdetail);
$pfUSERsumstatPAUSE_MS = sprintf("%8s", $USERsumstatPAUSE_MS);
$SUMstatusTXT = sprintf("%8s", $pfUSERsumstatPAUSE_MS);
@@ -1537,9 +1552,9 @@ while ($n < $j)
$TOT_AGENTS = sprintf("%-4s", $m);
$TOTtotPAUSE_MS = sec_convert($TOTtotPAUSE,'H');
$TOTtotNONPAUSE_MS = sec_convert($TOTtotNONPAUSE,'H');
$TOTtotTOTAL_MS = sec_convert($TOTtotTOTAL,'H');
$TOTtotPAUSE_MS = sec_convert($TOTtotPAUSE,$TIME_H_agentperfdetail);
$TOTtotNONPAUSE_MS = sec_convert($TOTtotNONPAUSE,$TIME_H_agentperfdetail);
$TOTtotTOTAL_MS = sec_convert($TOTtotTOTAL,$TIME_H_agentperfdetail);
$TOTtotPAUSE_MS = sprintf("%10s", $TOTtotPAUSE_MS);
$TOTtotNONPAUSE_MS = sprintf("%10s", $TOTtotNONPAUSE_MS);
@@ -1562,16 +1577,16 @@ for ($e=0; $e<count($sub_statusesARY); $e++) {
for ($d=0; $d<count($graph_stats); $d++) {
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
$TOTAL_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][1], $max_total))."' height='16' />".sec_convert($graph_stats[$d][1], 'H')."</td></tr>";
$NONPAUSE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][2], $max_nonpause))."' height='16' />".sec_convert($graph_stats[$d][2], 'H')."</td></tr>";
$PAUSE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][3], $max_pause))."' height='16' />".sec_convert($graph_stats[$d][3], 'H')."</td></tr>";
$TOTAL_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][1], $max_total))."' height='16' />".sec_convert($graph_stats[$d][1], $TIME_H_agentperfdetail)."</td></tr>";
$NONPAUSE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][2], $max_nonpause))."' height='16' />".sec_convert($graph_stats[$d][2], $TIME_H_agentperfdetail)."</td></tr>";
$PAUSE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][3], $max_pause))."' height='16' />".sec_convert($graph_stats[$d][3], $TIME_H_agentperfdetail)."</td></tr>";
for ($e=0; $e<count($sub_statusesARY); $e++) {
$Sstatus=$sub_statusesARY[$e];
$varname=$Sstatus."_graph";
$max_varname="max_".$Sstatus;
$$varname.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][($e+4)], $$max_varname))."' height='16' />".sec_convert($graph_stats[$d][($e+4)], 'H')."</td></tr>";
$$varname.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$d][($e+4)], $$max_varname))."' height='16' />".sec_convert($graph_stats[$d][($e+4)], $TIME_H_agentperfdetail)."</td></tr>";
}
}
@@ -1582,7 +1597,7 @@ for ($e=0; $e<count($sub_statusesARY); $e++) {
$Sstatus=$sub_statusesARY[$e];
$total_var=$Sstatus."_total";
$graph_var=$Sstatus."_graph";
$$graph_var.="<tr><th class='thgraph' scope='col'>"._QXZ("TOTAL").":</th><th class='thgraph' scope='col'>".trim(sec_convert($$total_var, 'H'))."</th></tr></table>";
$$graph_var.="<tr><th class='thgraph' scope='col'>"._QXZ("TOTAL").":</th><th class='thgraph' scope='col'>".trim(sec_convert($$total_var, $TIME_H_agentperfdetail))."</th></tr></table>";
}
$JS_onload.="\tDrawPauseGraph('TOTAL', '1');\n";
$JS_text="<script language='Javascript'>\n";
www/vicidial/AST_agent_time_detail.php
+23 -5
View File
@@ -4,7 +4,7 @@
# Pulls time stats per agent selectable by campaign or user group
# should be most accurate agent stats of all of the reports
#
# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2015 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 90522-0723 - First build
@@ -39,6 +39,7 @@
# 141125-0950 - Changed AGENT TIME to LOGIN TIME for uniform headers with other reports, issue #427
# 141204-0548 - Fix for download headers, issue #805
# 141230-0929 - Added code for on-the-fly language translations display
# 150210-1356 - Added option to show time in seconds
#
$startMS = microtime();
@@ -77,8 +78,10 @@ if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
if (isset($_GET["time_in_sec"])) {$time_in_sec=$_GET["time_in_sec"];}
elseif (isset($_POST["time_in_sec"])) {$time_in_sec=$_POST["time_in_sec"];}
if (strlen($shift)<2) {$shift='ALL';}
if (strlen($stage)<2) {$stage='NAME';}
@@ -102,6 +105,10 @@ if (strlen($userSQL)<2)
{$userSQL = 'user';}
if (strlen($TIME_agenttimedetail)<1)
{$TIME_agenttimedetail = 'H';}
if ($time_in_sec)
{
$TIME_agenttimedetail = 'S';
}
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
@@ -406,7 +413,7 @@ while ($i < $statha_to_print)
$i++;
}
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&DB=$DB";
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&time_in_sec=$time_in_sec&DB=$DB";
if ($file_download < 1)
{
@@ -858,6 +865,8 @@ else
$StimeTC[$m] = "0:00";
if ($TIME_agenttimedetail == 'HF')
{$StimeTC[$m] = "0:00:00";}
if ($TIME_agenttimedetail == 'S')
{$StimeTC[$m] = "0";}
$RAWtimeTC = $StimeTC[$m];
$StimeTC[$m] = sprintf("%10s", $StimeTC[$m]);
}
@@ -916,8 +925,16 @@ else
}
else
{
$SstatusesHTML .= " 0:00 |";
$SstatusesFILE .= ",0:00";
if ($TIME_agenttimedetail == 'S')
{
$SstatusesHTML .= " 0 |";
$SstatusesFILE .= ",0";
}
else
{
$SstatusesHTML .= " 0:00 |";
$SstatusesFILE .= ",0:00";
}
}
}
### END loop through each stat line ###
@@ -1468,6 +1485,7 @@ echo "<option value=\"PM\">"._QXZ("PM")."</option>\n";
echo "<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
echo "</SELECT><BR>\n";
echo "<input type='checkbox' name='show_parks' value='checked' $show_parks>"._QXZ("Show parks-holds")."<BR>";
echo "<input type='checkbox' name='time_in_sec' value='checked' $time_in_sec>"._QXZ("Time in seconds")."<BR>";
echo _QXZ("Display as").":<BR>";
echo "<select name='report_display_type'>";
if ($report_display_type) {echo "<option value='$report_display_type' selected>$report_display_type</option>";}
www/vicidial/functions.php
+9 -2
View File
@@ -4,7 +4,7 @@
#
# functions for administrative scripts and reports
#
# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2015 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
#
# CHANGES:
@@ -21,6 +21,7 @@
# 140918-1609 - Added admin QXZ print/echo function with length padding
# 141118-0109 - Added options for up to 9 ordered variables within QXZ function output
# 141229-1535 - Added code to QXZ allowing for on-the-fly mysql phrase lookups
# 150210-1358 - Added precision S default to 0 in sec_convert
#
##### BEGIN validate user login credentials, check for failed lock out #####
@@ -142,7 +143,13 @@ function sec_convert($sec,$precision)
if ($precision == 'HF')
{return "0:00:00";}
else
{return "0:00";}
{
if ($precision == 'S')
{return "0";}
else
{return "0:00";}
}
}
else
{