ViciDial/agc_2-X
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Added new version of Inbound Report that allows restricting results by Call Time

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Added Inbound Chat Report

git-svn-id: svn://192.168.202.10@2431 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2015-12-16 15:57:54 +00:00
parent b38c00306e
commit 8397e34f2c
4 changed files with 3035 additions and 9 deletions
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www/agc/vdc_db_query.php
+2 -4
View File
@@ -7938,9 +7938,7 @@ if ($ACTION == 'VDADcheckINCOMINGother')
}
else
{
### CHECK FOR EMAILS ###
#if ($email_group_ct>0) {
### CHECK FOR EMAILS AND CHATS ###
### Check for transfers
$stmt="SELECT vicidial_email_list.lead_id, vicidial_email_list.email_date, vicidial_email_list.email_to, vicidial_email_list.email_from, vicidial_email_list.subject, vicidial_xfer_log.campaign_id, vicidial_email_list.email_row_id, vicidial_xfer_log.xfercallid from vicidial_email_list, vicidial_xfer_log where vicidial_email_list.status='QUEUE' and vicidial_email_list.user='$user' and vicidial_xfer_log.xfercallid=vicidial_email_list.xfercallid and direction='INBOUND' and vicidial_xfer_log.campaign_id in ($email_group_str) and closer='EMAIL_XFER' order by vicidial_xfer_log.call_date asc limit 1";
@@ -7962,7 +7960,7 @@ if ($ACTION == 'VDADcheckINCOMINGother')
$email_ct = mysqli_num_rows($rslt);
}
### Check for chats
### If no emails have been sent to agent, check for chats, this is the code section where the agent interface will grab the next available chat
if ($email_ct==0)
{
$stmt="select * from vicidial_live_chats where status='WAITING' and group_id in ($chat_group_str) order by chat_id asc limit 1";
www/vicidial/AST_CLOSERstats.php
+1
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@@ -489,6 +489,7 @@ if ($DID!='Y')
$MAIN.="<a href=\"./admin.php?ADD=3111&group_id=$group[0]\">"._QXZ("MODIFY")."</a> | ";
$MAIN.="<a href=\"./AST_IVRstats.php?query_date=$query_date&end_date=$end_date&shift=$shift$groupQS\">"._QXZ("IVR REPORT")."</a> | \n";
}
$MAIN.="<a href=\"./AST_CLOSERstats_v2.php?group[]=$group[0]\">"._QXZ("v2")."</a> | ";
$MAIN.="<a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> | ";
$MAIN.="</FONT>\n";
www/vicidial/AST_CLOSERstats_v2.php
+3021
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File diff suppressed because it is too large Load Diff
www/vicidial/admin.php
+11 -5
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@@ -113,7 +113,7 @@ $QUERY_STRING = getenv("QUERY_STRING");
$Vreports = 'NONE, Real-Time Main Report, Real-Time Campaign Summary, Inbound Report, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Carrier Log Report, Campaign Debug, Hangup Cause Report, Lists Pass Report, Called Counts List IDs Report, Agent Debug Log Report, Agent-Manager Chat Log';
$UGreports = 'ALL REPORTS, NONE, Real-Time Main Report, Real-Time Campaign Summary, Inbound Report, Inbound Report by DID, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound Email Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Custom Reports Links, CallCard Search, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Lists Pass Report, Called Counts List IDs Report, Front Page System Summary, Report Page Servers Summary, Admin Utilities Page, Agent Debug Log Report, Agent-Manager Chat Log';
$UGreports = 'ALL REPORTS, NONE, Real-Time Main Report, Real-Time Campaign Summary, Inbound Report, Inbound Report by DID, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound Email Report, Inbound Chat Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Custom Reports Links, CallCard Search, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Lists Pass Report, Called Counts List IDs Report, Front Page System Summary, Report Page Servers Summary, Admin Utilities Page, Agent Debug Log Report, Agent-Manager Chat Log';
$Vtables = 'NONE,log_noanswer,did_agent_log,contact_information';
@@ -3652,12 +3652,13 @@ else
# 151203-2142 - Added links to search page from called counts within this list table of list modify page
# 151204-0615 - Added phone options to have call go to dialplan extension instead of voicemail if phone not answered
# 151211-0940 - Added phone options for NVA recording agi script
# 151216-1053 - Added links to Inbound Chat Report
#
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
$admin_version = '2.12-523a';
$build = '151211-0940';
$admin_version = '2.12-524a';
$build = '151216-1053';
$STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s");
@@ -35511,7 +35512,7 @@ if ($ADD==999999)
echo "<B>"._QXZ("Inbound and Outbound Calling Reports")."</B><BR>\n";
echo "<UL>\n";
if ( (preg_match("/Inbound Report,/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{echo "<LI><a href=\"AST_CLOSERstats.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Inbound Report")."</a></FONT>\n";}
{echo "<LI><a href=\"AST_CLOSERstats.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Inbound Report")."</a></FONT> - <a href=\"AST_CLOSERstats_v2.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("v2")."</a></FONT>\n";}
if ( (preg_match("/Inbound Report by DID/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{echo "<LI><a href=\"AST_CLOSERstats.php?DID=Y\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Inbound Report by DID")."</a></FONT>\n";}
if ( (preg_match("/Inbound Service Level Report/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
@@ -35555,10 +35556,15 @@ if ($ADD==999999)
if ($SSemail_enabled > 0)
{
if ( ( (preg_match("/Inbound Report/",$LOGallowed_reports)) and (preg_match("/Inbound Email Report/",$LOGallowed_reports)) ) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{echo "<LI><a href=\"AST_CLOSERstats.php?EMAIL=Y\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Inbound Email Report")."</a></FONT>\n";}
{echo "<LI><a href=\"AST_CLOSERstats_v2.php?EMAIL=Y\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Inbound Email Report")."</a></FONT>\n";}
if ( (preg_match("/Email Log Report/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{echo "<LI><a href=\"AST_email_log_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Email Log Report")."</a></FONT>\n";}
}
if ($SSallow_chats > 0)
{
if ( ( (preg_match("/Inbound Report/",$LOGallowed_reports)) and (preg_match("/Inbound Chat Report/",$LOGallowed_reports)) ) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{echo "<LI><a href=\"AST_CLOSERstats_v2.php?CHAT=Y\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Inbound Chat Report")."</a></FONT>\n";}
}
if ($LOGexport_reports >= 1)
{
if ( (preg_match("/Export Calls Report/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )