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Added ability to use external_dial Agent API function with a defined lead_id and optional alt_dial setting

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git-svn-id: svn://192.168.202.10@1647 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-04-30 15:30:37 +00:00
parent 43cd6182dc
commit 85e206a8ae
4 changed files with 67 additions and 10 deletions
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UPGRADE
+2
View File
@@ -543,6 +543,8 @@ OTHER CHANGES:
Works across web/api/cli lead loading methods. There is also an option
in the time zone updating script to use this method.
123. Added ability to use external_dial Agent API function with a defined
lead_id and optional alt_dial setting
docs/AGENT_API.txt
+7 -1
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@@ -149,6 +149,8 @@ Places a manual dial phone call on the agent screen, you can define whether to s
VALUES:
value -
Any valid phone number (7275551212)
lead_id -
Any valid lead_id from the system(either value or lead_id are required) if both are defined, lead_id will override value
phone_code -
Any valid phone country code (1 for USA/Canada, 44 for UK, etc...)
search -
@@ -170,6 +172,8 @@ vtiger_callback -
OPTIONAL, YES or NO, will lookup the phone number and Vtiger account ID from the provided Event ID
alt_user -
OPTIONAL, instead of agent_user, this is to lookup the agent_user using the vicidial_users.custom_three field
alt_dial -
OPTIONAL, if using lead_id you can set this flag to dial the ALT number or the ADDR3 number
EXAMPLE URLS:
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=external_dial&value=7275551212&phone_code=1&search=YES&preview=NO&focus=YES
@@ -184,7 +188,9 @@ ERROR: caller_id_number from group_alias is not valid - 6666|TESTING|123
ERROR: group_alias is not valid - 6666|TESTING
ERROR: vtiger callback activity does not exist in vtiger system - 12345
ERROR: phone_number is already in this agents manual dial queue - 6666|7275551211
SUCCESS: external_dial function set - 7275551212|6666|1|YES|NO|YES|123456|1232020456|9|TESTING|7275551211
ERROR: lead_id is not valid - 6666|1234567
ERROR: phone number is not valid - 6666||1234567|
SUCCESS: external_dial function set - 7275551212|6666|1|YES|NO|YES|123456|1232020456|9|TESTING|7275551211|
www/agc/api.php
+53 -7
View File
@@ -31,6 +31,7 @@
# - $status
# - $close_window_link
# - $language
# - $alt_dial - ('','MAIN','ALT','ADDR3')
# CHANGELOG:
# 80703-2225 - First build of script
@@ -52,10 +53,11 @@
# 101123-1050 - Added manual dial queue features to external_dial function
# 110224-1711 - Added compatibility with QM phone environment logging
# 110409-0821 - Added run_time logging of API functions
# 110430-0953 - Added option to external_dial by lead_id with alt_dial option
#
$version = '2.4-19';
$build = '110409-0821';
$version = '2.4-20';
$build = '110430-0953';
$startMS = microtime();
@@ -168,6 +170,8 @@ if (isset($_GET["dial_override"])) {$dial_override=$_GET["dial_override"];}
elseif (isset($_POST["dial_override"])) {$dial_override=$_POST["dial_override"];}
if (isset($_GET["consultative"])) {$consultative=$_GET["consultative"];}
elseif (isset($_POST["consultative"])) {$consultative=$_POST["consultative"];}
if (isset($_GET["alt_dial"])) {$alt_dial=$_GET["alt_dial"];}
elseif (isset($_POST["alt_dial"])) {$alt_dial=$_POST["alt_dial"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
@@ -212,6 +216,7 @@ if ($non_latin < 1)
$source = ereg_replace("[^0-9a-zA-Z]","",$source);
$format = ereg_replace("[^0-9a-zA-Z]","",$format);
$vtiger_callback = ereg_replace("[^A-Z]","",$vtiger_callback);
$alt_dial = ereg_replace("[^0-9A-Z]","",$alt_dial);
$blended = ereg_replace("[^A-Z]","",$blended);
$ingroup_choices = ereg_replace("[^ -\_0-9a-zA-Z]","",$ingroup_choices);
$set_as_default = ereg_replace("[^A-Z]","",$set_as_default);
@@ -585,11 +590,11 @@ if ($function == 'external_dial')
{
$value = ereg_replace("[^0-9]","",$value);
if ( (strlen($value)<2) or ( (strlen($agent_user)<2) and (strlen($alt_user)<2) ) or (strlen($search)<2) or (strlen($preview)<2) or (strlen($focus)<2) )
if ( ( (strlen($value)<2) and (strlen($lead_id)<1) ) or ( (strlen($agent_user)<2) and (strlen($alt_user)<2) ) or (strlen($search)<2) or (strlen($preview)<2) or (strlen($focus)<2) )
{
$result = 'ERROR';
$result_reason = "external_dial not valid";
$data = "$phone_code|$search|$preview|$focus";
$data = "$phone_code|$search|$preview|$focus|$lead_id";
echo "$result: $result_reason - $value|$data|$agent_user|$alt_user\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
@@ -787,11 +792,52 @@ if ($function == 'external_dial')
}
####### End Vtiger CallBack Launching #######
### If lead_id is populated, check for it and adjust variables accordingly
if (strlen($lead_id) > 0)
{
$value='';
$phone_code='';
if ($alt_dial=='ALT')
{$stmtPF = "select alt_phone,phone_code from vicidial_list where lead_id='$lead_id';";}
if ($alt_dial=='ADDR3')
{$stmtPF = "select address3,phone_code from vicidial_list where lead_id='$lead_id';";}
if (strlen($stmtPF)<20)
{$stmtPF = "select phone_number,phone_code from vicidial_list where lead_id='$lead_id';";}
if ($DB) {echo "$stmtPF\n";}
$rslt=mysql_query($stmtPF, $link);
$VL_lead_id_ct = mysql_num_rows($rslt);
if ($VL_lead_id_ct > 0)
{
$row=mysql_fetch_row($rslt);
$value = $row[0];
$phone_code = $row[1];
$value = ereg_replace("[^0-9]","",$value);
if (strlen($value)<2)
{
$result = 'ERROR';
$result_reason = "phone number is not valid";
$data = "$value|$lead_id|$alt_dial";
echo "$result: $result_reason - $agent_user|$data\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
exit;
}
}
else
{
$result = 'ERROR';
$result_reason = "lead_id is not valid";
$data = "$lead_id";
echo "$result: $result_reason - $agent_user|$data\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
exit;
}
}
$success=0;
### If no errors, run the update to place the call ###
if ($api_manual_dial=='STANDARD')
{
$stmt="UPDATE vicidial_live_agents set external_dial='$value!$phone_code!$search!$preview!$focus!$vendor_id!$epoch!$dial_prefix!$group_alias!$caller_id_number!$vtiger_callback_id' where user='$agent_user';";
$stmt="UPDATE vicidial_live_agents set external_dial='$value!$phone_code!$search!$preview!$focus!$vendor_id!$epoch!$dial_prefix!$group_alias!$caller_id_number!$vtiger_callback_id!$lead_id!$alt_dial' where user='$agent_user';";
$success=1;
}
else
@@ -802,7 +848,7 @@ if ($function == 'external_dial')
$row=mysql_fetch_row($rslt);
if ($row[0] < 1)
{
$stmt="INSERT INTO vicidial_manual_dial_queue set user='$agent_user',phone_number='$value',entry_time=NOW(),status='READY',external_dial='$value!$phone_code!$search!$preview!$focus!$vendor_id!$epoch!$dial_prefix!$group_alias!$caller_id_number!$vtiger_callback_id';";
$stmt="INSERT INTO vicidial_manual_dial_queue set user='$agent_user',phone_number='$value',entry_time=NOW(),status='READY',external_dial='$value!$phone_code!$search!$preview!$focus!$vendor_id!$epoch!$dial_prefix!$group_alias!$caller_id_number!$vtiger_callback_id!$lead_id!$alt_dial';";
$success=1;
}
else
@@ -819,7 +865,7 @@ if ($function == 'external_dial')
$rslt=mysql_query($stmt, $link);
$result = 'SUCCESS';
$result_reason = "external_dial function set";
$data = "$phone_code|$search|$preview|$focus|$vendor_id|$epoch|$dial_prefix|$group_alias|$caller_id_number";
$data = "$phone_code|$search|$preview|$focus|$vendor_id|$epoch|$dial_prefix|$group_alias|$caller_id_number|$alt_dial";
echo "$result: $result_reason - $value|$agent_user|$data\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
}
www/agc/vicidial.php
+5 -2
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@@ -346,10 +346,11 @@
# 110413-1244 - Added ALT dialing from scheduled callback list, and other formatting changes
# 110420-1211 - Added web_vars variable
# 110428-1549 - Added use of manual_dial_cid setting
# 110430-1126 - Added ability to use external_dial API function with lead_id and alt_dial options
#
$version = '2.4-323c';
$build = '110428-1549';
$version = '2.4-324c';
$build = '110430-1126';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=72;
$one_mysql_log=0;
@@ -4230,6 +4231,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
active_group_alias = APIDiaL_array_detail[8];
cid_choice = APIDiaL_array_detail[9];
vtiger_callback_id = APIDiaL_array_detail[10];
document.vicidial_form.MDLeadID.value = APIDiaL_array_detail[11];
document.vicidial_form.MDType.value = APIDiaL_array_detail[12];
// alert(APIDiaL_array_detail[1] + "-----" + APIDiaL + "-----" + document.vicidial_form.MDDiaLCodE.value + "-----" + document.vicidial_form.phone_code.value);