final doc changes for release 2.0.1

git-svn-id: svn://192.168.202.10@286 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-09-15 16:54:40 +00:00
parent e3462ddd37
commit 861e32a520
7 changed files with 22 additions and 21 deletions
@@ -1,4 +1,4 @@
-Asterisk/astguiclient install from existing server.    v.2.0.1        2006-09-XX
+Asterisk/astguiclient install from existing server.    v.2.0.1        2006-09-15
   By the astGUIclient group                              astguiclient@eflo.net


@@ -19,7 +19,7 @@ for each campaign. This information is gathered by the AST_VDauto_dial.pl script
 as it runs through each loop every 2.5-3.0 seconds. This data is used only for 
 Blended CLOSER campaigns doing Predictive dialing and for the timeonVDADall 
 realtime campaign reports. The data gathered in this script are all averages of 
-the last 60 seconds of agent and queue activity:
+the last 15 and 60 seconds of agent and queue activity:
 	1. The average number of agents that are logged into the campaign across 
 one minute
 	2. The average number of calls waiting to be transferred to an agent 
@@ -127,5 +127,5 @@ in your crontab running every minute:
 * * * * * /usr/share/astguiclient/ADMIN_keepalive_AST_VDadapt.pl


-NOTE: With Predictive dialing the dial_level will never drop below 1.0.
+NOTE: With Predictive dialing, the dial_level will never drop below 1.0.

@@ -673,7 +673,7 @@ UPGRADE NOTES:
    LANG_agc.zip and LANG_admin.zip files and can be unzipped into your webroot
    directory. Make sure you check the dbconnect.php file in each directory.
 * if upgrading from 1.1.10 run the upgrade_1.1.11.sql script in MySQL
-   (\. astguiclientastguiclient/upgrade_1.1.11.sql)
+   (\. astguiclient/upgrade_1.1.11.sql)

 1.1.12 - Twenty-Fifth public release - 2006-06-22
 - Security enhancements of PHP scripts to reduce SQL-injection and other threats
@@ -706,7 +706,7 @@ UPGRADE NOTES:
   campaign in VICIDIAL in MySQL:
   (INSERT INTO vicidial_campaign_stats (campaign_id) values('campaignname');)

-2.0.1 - Twenty-Sixth public release - 2006-09-XX
+2.0.1 - Twenty-Sixth public release - 2006-09-15
 - Changed all Perl script to use DBI instead of Net::MySQL
 - Completely new interactive install script with new astguiclient.conf file
 - Ability to turn off or on logging of server scripts
@@ -715,6 +715,6 @@ UPGRADE NOTES:
 - Added a Predictive outbound dialing algorithm with many user-defined settings
 - Wrote new BASE_INSTALL.txt doc for simple install and added sample conf files
 - Many other changes and bug fixes listed in the TODO Wiki webpage:
-     http://www.eflo.net/VICIDIALwiki/index.php/TODO:current
+     http://www.eflo.net/VICIDIALwiki/index.php/TODO:2.0.1
 UPGRADE NOTES:
 * if upgrading from 1.1.12 you need to follow instructions in the UPGRADE doc
@@ -3,7 +3,7 @@ recommended that you read the SCRATCH_INSTALL doc for more information on
 installing the package properly.

 Requirements for installing astGUIclient/VICIDIAL on an Asterisk server:
- Asterisk 1.2.11 recommended but will work with older versions
+- Asterisk 1.2.12.1 recommended but will work with older versions
 - Zap trunks(T1/E1 or PSTN lines), IAX2 trunks or SIP trunks required
 - If using VOIP trunks and VICIDIAL auto-dial, you must have trunks registered
 - You must have a zaptel timer like a PSTN/T1/E1 card or ztdummy
@@ -1,4 +1,4 @@
-Asterisk/astguiclient install from scratch.    v.2.0.1               2006-09-XX
+Asterisk/astguiclient install from scratch.    v.2.0.1               2006-09-15
   By the astGUIclient group                              astguiclient@eflo.net

 **** IMPORTANT - In order for vicidial/astguiclient to function correctly please
@@ -1,3 +1,4 @@
+# VICIDIAL.txt - description of the vicidial call center system
 # pronounced (VEE-CHEE DIAL)

 This system was initially created to fill the need of a customer service group 
@@ -13,7 +14,6 @@ Features:
 - Ability to set a campaign to auto-dial and send live calls to available agents
 - Ability to dial predictively in a campaign with an adaptive dialing algorithm
 - Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
 - Ability to transfer calls with customer data to a closer on the local system or a remote Asterisk server
 - Ability to open a custom web page with user data from the call per campaign
 - Ability to autodial campaigns to start with a simple IVR then direct to agent
@@ -21,25 +21,27 @@ Features:
 - Ability to send a dropped call to a voicemail box per campaign if no agent is available
 - Ability to set outbound CallerID per campaign
 - Ability to take inbound calls grabbing CallerID
- Ability to function as an ACD for inbound and closer calls
+- Ability to function as an ACD for inbound and fronter/closer verification calls
 - Ability to have an agent take both inbound and outbound calls in one session(blended)
 - Ability for agents to log in remotely and have calls redirected to any phone number
 - Ability to start and stop recording an agent's calls at any time
 - Ability to automatically record all calls
 - Ability to call upto two other customer numbers for the same lead
- Ability to schedule a callback with a customer as either any agent or agent specific
- Faster dispositioning of calls with agent key-binding (HotKeys)
- Ability to add custom call dispositions per campaign
- Dialing with custom TimeZone restrictions including per state and per weekday
- Dialing with Answering Machine Detection, also playing a message for AM calls
+- Ability to schedule a callback with a customer as either any-agent or agent-specific
 - Ability in Manual dial mode to preview leads before dialing
 - Ability for agents to be logged in remotely anywhere with just a phone and a web browser
- Multiple campaigns and lead-lists are possible
- Recycling of Busy calls at a specified interval without resetting a list
+- Faster dispositioning of calls with agent key-binding (HotKeys)
+- Definable Agent Wrapup-time per campaign
+- Ability to add custom call dispositions per campaign
 - Ability to use custom database queries in campaign dialing
+- Recycling of Busy calls at a specified interval without resetting a list
+- Dialing with custom TimeZone restrictions including per state and per day-of-the-week
+- Dialing with Answering Machine Detection, also playing a message for AM calls
+- Multiple campaigns and lead-lists are possible
 - Option of a drop timer with safe-harbor message for FTC compliance
+- Variable Drop call percentage when dialing predictively for FTC compliance
 - Internal DNC list can optionally be activated per campaign
- Definable Wrapup-time per campaign
+- All calls are logged and statuses of calls are logged as well as agent time breakdowns
 - Load Balancing across multiple inbound or outbound Asterisk servers is possible
 - Several real-time and summary reports available
 - Real-time campaign display screens
@@ -49,10 +51,9 @@ Features:
 - Ability to set user levels and permissions for certain features
 - Ability for managers to listen-in on agent conversations
 - Ability for managers to enter conversations with agents and customers
- Each user has their own login
 - Web-based administration
 - Client web-app and admin web pages available in English, Spanish, Greek and German
- Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Portuguese and Brazillian Portuguese
+- Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese and Brazillian Portuguese
 - Admin web pages available in English, Spanish, Greek and German

 Required components:
@@ -1 +1 @@
-2.0.1b2
+2.0.1
@@ -1 +1 @@
 .0.1b2
 .0.1