Added user_group_status and in_group_status functions to the non-agent-api
Added new cm_status_dial.agi script git-svn-id: svn://192.168.202.10@1857 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -91,6 +91,8 @@ OTHER CHANGES:
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14. Added outbound call logging in vicidial_dial_log table
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15. Added user_group_status and in_group_status functions to the non-agent API.
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@@ -0,0 +1,341 @@
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#!/usr/bin/perl
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#
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# cm_status_dial.agi version 2.4
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#
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# Used as a Call Menu AGI option route to alter status of a lead before dialing.
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# The lead is only updated if the call is tagged with a lead_id before this script.
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#
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# You need to put lines similar to those below in your extensions.conf file:
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# ; Below are the parameters needed for the script to be run properly
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# ; 1. the status to change the lead to
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# ; 2. the phone number or extension to dial
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# ; 3. the context to dial in
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# ;
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# ;inbound calls check calltime:
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#cm_status_dial.agi,XFER-----917275551212-----default
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#
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# Copyright (C) 2012 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 120909-2301 - First Build
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#
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$script = 'cm_status_dial.agi';
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
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use DBI;
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use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = "$aryA[0]";
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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}
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$sthA->finish();
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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#$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend FROM system_settings;";
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#$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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#$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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#$sthArows=$sthA->rows;
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#if ($sthArows > 0)
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# {
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# @aryA = $sthA->fetchrow_array;
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# $enable_queuemetrics_logging = $aryA[0];
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# $queuemetrics_server_ip = $aryA[1];
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# $queuemetrics_dbname = $aryA[2];
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# $queuemetrics_login= $aryA[3];
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# $queuemetrics_pass = $aryA[4];
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# $queuemetrics_log_id = $aryA[5];
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# $queuemetrics_eq_prepend = $aryA[6];
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# }
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#$sthA->finish();
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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###########################################
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
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$i++;
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}
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### list of command-line array arguments:
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@ARGV_vars = split(/-----/, $ARGV[0]);
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$new_status = $ARGV_vars[0];
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$dial_extension = $ARGV_vars[1];
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$dial_context = $ARGV_vars[2];
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}
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_context\:\s+(.*)$/) {$context = $1;}
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if (/^agi_priority\:\s+(.*)$/) {$priority = $1;}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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}
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$outboundIVR=0;
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$fieldUPDATE=0;
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if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
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{
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$phone_number = $callerid;
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$callerid = $calleridname;
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$outboundIVR=1;
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$stmtA = "SELECT campaign_id,lead_id FROM vicidial_auto_calls where callerid='$callerid';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$campaign_id = $aryA[0];
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$lead_id = $aryA[1];
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}
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$sthA->finish();
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}
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elsif ($calleridname =~ /^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
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{
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$lead_id = substr($calleridname, 10, 10);
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$lead_id = ($lead_id + 0);
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$phone_number = $callerid;
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$callerid = $calleridname;
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$fieldUPDATE=1;
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}
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else
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{
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if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
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{
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$calleridname = $callerid;
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$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
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$calleridname =~ s/\"|\" //gi;
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}
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$callerid =~ s/\D|\'//gi;
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$calleridname =~ s/unknown|\'//gi;
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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if (length($callerid)>0) {$phone_number = $callerid;}
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else {$phone_number = '';}
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if (length($calleridname)>0) {$VLcomments = $calleridname;}
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else {$VLcomments = '';}
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}
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if (length($callerid)<8) {$callerid = $parked_by;}
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if (length($pin)>0) {$callerid = $pin;}
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foreach $i (sort keys %AGI)
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{
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if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
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}
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if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;}
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if (length($pin) < 1) {$pin=$inbound_number;}
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$fronter = $pin;
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if ($AGILOG) {$agi_string = "+++++ STATUS DIAL LOG STARTED : |$channel_group|$callerid-$pin|$now_date"; &agi_output;}
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$VDADphone='';
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$VDADphone_code='';
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if ($channel =~ /Local/i)
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{
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if ($AGILOG) {$agi_string = "+++++ STATUS DIAL START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
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exit;
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}
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### insert an IVR record to the vicidial_auto_calls table
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if ($outboundIVR > 0)
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{
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$stmtA = "UPDATE vicidial_list SET status='$new_status' where lead_id='$lead_id';";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rowsL = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VL update: |$affected_rowsL|$new_status|$dtmf|$lead_id|$context|"; &agi_output;}
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}
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else
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{
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if ($fieldUPDATE > 0)
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{
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$stmtA = "UPDATE vicidial_list SET status='$new_status' where lead_id='$lead_id';";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rowsL = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VL update: |$affected_rowsL|$new_status|$dtmf|$lead_id|$context|"; &agi_output;}
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}
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}
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### QueueMetrics logging if enabled
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#if ($enable_queuemetrics_logging > 0)
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# {
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# $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
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# or die "Couldn't connect to database: " . DBI->errstr;
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#
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# if ($DBX) {print "CONNECTED TO QueueMetrics DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
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#
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# if ($outboundIVR > 0)
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# {$uniqueid = $caller_id;}
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#
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# $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVR',data2='$context',serverid='$queuemetrics_log_id';";
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# if ($AGILOG) {$agi_string = "|$stmtB|"; &agi_output;}
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# $Baffected_rows = $dbhB->do($stmtB);
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# $dbhB->disconnect();
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# }
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$sthA->finish();
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$dbhA->disconnect();
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if ($AGILOG) {$agi_string = " Status Dial, transferring call |$dial_extension|$dial_context|$lead_id|$calleridname|"; &agi_output;}
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print "SET CONTEXT $dial_context\n";
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checkresult($result);
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print "SET EXTENSION $dial_extension\n";
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checkresult($result);
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print "SET PRIORITY 1\n";
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checkresult($result);
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exit;
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sub agi_output
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{
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if ($AGILOG >=2)
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{
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### open the log file for writing ###
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open(Lout, ">>$AGILOGfile")
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|| die "Can't open $AGILOGfile: $!\n";
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print Lout "$now_date|$script|$agi_string\n";
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close(Lout);
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}
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### send to STDERR writing ###
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if ( ($AGILOG == '1') || ($AGILOG == '3') )
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{print STDERR "$now_date|$script|$agi_string\n";}
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$agi_string='';
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}
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sub checkresult
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{
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my ($res) = @_;
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my $retval;
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$tests++;
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chomp $res;
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if ($res =~ /^200/)
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{
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$res =~ /result=(-?\d+)/;
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if (!length($1))
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{
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# print STDERR "FAIL ($res)\n";
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$fail++;
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}
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else
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{
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# print STDERR "PASS ($1)\n";
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$pass++;
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}
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}
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else
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{
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# print STDERR "FAIL (unexpected result '$res')\n";
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$fail++;
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}
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}
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+66
-3
@@ -1,4 +1,4 @@
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NON-AGENT API DOCUMENT Started: 2008-07-24 Updated: 2012-08-10
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||||
NON-AGENT API DOCUMENT Started: 2008-07-24 Updated: 2012-09-12
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This document describes the functions of an API(Application Programming
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Interface) for all functions NOT directly relating to the VICIDIAL Agent screen.
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@@ -31,7 +31,8 @@ update_phone_alias - updates or deletes an existing phone alias record in the sy
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add_list - adds a list to the system
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update_list - updates list settings in the system, reset leads in list, delete list
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add_group_alias - adds group alias to the system
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user_group_status - real-time status of one or more user groups
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in_group_status - real-time status of one or more in groups
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||||
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New scripts:
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@@ -73,7 +74,7 @@ Changes:
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120213-1613 - Added optional logging of all non-admin.php requests, enabled in options.php
|
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120326-1307 - Added agent_stats_export function
|
||||
120810-0859 - Added add_group_alias function, altered agent_stats_export function
|
||||
|
||||
120912-2042 - Added user_group_status and in_group_status functions
|
||||
|
||||
|
||||
|
||||
@@ -328,6 +329,68 @@ user|full_name|user_group|calls|login_time|total_talk_time|avg_talk_time|avg_wai
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||||
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||||
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||||
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||||
|
||||
--------------------------------------------------------------------------------
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user_group_status - real-time status of one or more user groups
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NOTE: api user for this function must have user_level set to 7 or higher and "view reports" enabled
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||||
REQUIRED FIELDS-
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source - description of what originated the API call (maximum 20 characters)
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user_groups - pipe-delimited list of user groups to get status information for "ADMIN|AGENTS"
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SETTINGS FIELDS-
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stage - the format of the exported data: csv, tab, pipe(default)
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header - include a header(YES) or not(NO). This is optional, default is not to include a header
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||||
NOTES-
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There is a hard limit of 10000000 records analyzed
|
||||
|
||||
Example URL strings for API calls:
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http://server/vicidial/non_agent_api.php?source=test&user=6666&pass=1234&function=user_group_status&user_groups=ADMIN|AGENT&header=YES
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||||
|
||||
Example responses:
|
||||
ERROR: user_group_status USER DOES NOT HAVE PERMISSION TO GET USER GROUP INFO - 6666|0
|
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ERROR: user_group_status INVALID SEARCH PARAMETERS - 6666||
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||||
|
||||
A SUCCESS response will not show "SUCCESS", but instead will just print the results in the following format:
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usergroups|calls_waiting|agents_logged_in|agents_in_calls|agents_waiting|agents_paused|agents_in_dead_calls|agents_in_dispo
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||||
ADMIN AGENT|0|1|0|1|0|0|0
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||||
|
||||
|
||||
|
||||
|
||||
|
||||
--------------------------------------------------------------------------------
|
||||
in_group_status - real-time status of one or more in groups
|
||||
|
||||
NOTE: api user for this function must have user_level set to 7 or higher and "view reports" enabled
|
||||
|
||||
REQUIRED FIELDS-
|
||||
source - description of what originated the API call (maximum 20 characters)
|
||||
in_groups - pipe-delimited list of inbound groups to get status information for "SALESLINE|SUPPORT"
|
||||
|
||||
SETTINGS FIELDS-
|
||||
stage - the format of the exported data: csv, tab, pipe(default)
|
||||
header - include a header(YES) or not(NO). This is optional, default is not to include a header
|
||||
|
||||
NOTES-
|
||||
There is a hard limit of 10000000 records analyzed
|
||||
|
||||
Example URL strings for API calls:
|
||||
http://server/vicidial/non_agent_api.php?source=test&user=6666&pass=1234&stage=csv&function=in_group_status&user_groups=SALESLINE|SUPPORT&header=YES
|
||||
|
||||
Example responses:
|
||||
ERROR: in_group_status USER DOES NOT HAVE PERMISSION TO GET IN-GROUP INFO - 6666|0
|
||||
ERROR: in_group_status INVALID SEARCH PARAMETERS - 6666||
|
||||
|
||||
A SUCCESS response will not show "SUCCESS", but instead will just print the results in the following format:
|
||||
ingroups,total_calls,calls_waiting,agents_logged_in,agents_in_calls,agents_waiting,agents_paused,agents_in_dispo
|
||||
SALESLINE SUPPORT,31,0,75,54,0,20,1
|
||||
|
||||
|
||||
|
||||
|
||||
--------------------------------------------------------------------------------
|
||||
add_lead - adds a new lead to the vicidial_list table with several fields and options
|
||||
|
||||
|
||||
@@ -67,10 +67,11 @@
|
||||
# 120326-1317 - Added agent_stats_export function
|
||||
# 120810-0859 - Added add_group_alias function, altered agent_stats_export function
|
||||
# 120831-1529 - Added vicidial_dial_log outbound call logging
|
||||
# 120912-2042 - Added user_group_status and in_group_status functions
|
||||
#
|
||||
|
||||
$version = '2.6-45';
|
||||
$build = '120831-1529';
|
||||
$version = '2.6-46';
|
||||
$build = '120912-2042';
|
||||
$api_url_log = 0;
|
||||
|
||||
$startMS = microtime();
|
||||
@@ -308,6 +309,10 @@ if (isset($_GET["caller_id_number"])) {$caller_id_number=$_GET["caller_id_numb
|
||||
elseif (isset($_POST["caller_id_number"])) {$caller_id_number=$_POST["caller_id_number"];}
|
||||
if (isset($_GET["caller_id_name"])) {$caller_id_name=$_GET["caller_id_name"];}
|
||||
elseif (isset($_POST["caller_id_name"])) {$caller_id_name=$_POST["caller_id_name"];}
|
||||
if (isset($_GET["user_groups"])) {$user_groups=$_GET["user_groups"];}
|
||||
elseif (isset($_POST["user_groups"])) {$user_groups=$_POST["user_groups"];}
|
||||
if (isset($_GET["in_groups"])) {$in_groups=$_GET["in_groups"];}
|
||||
elseif (isset($_POST["in_groups"])) {$in_groups=$_POST["in_groups"];}
|
||||
|
||||
|
||||
header ("Content-type: text/html; charset=utf-8");
|
||||
@@ -3760,6 +3765,443 @@ if ($function == 'agent_stats_export')
|
||||
|
||||
|
||||
|
||||
################################################################################
|
||||
### user_group_status - exports user group real-time stats
|
||||
################################################################################
|
||||
if ($function == 'user_group_status')
|
||||
{
|
||||
if(strlen($source)<2)
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "Invalid Source";
|
||||
echo "$result: $result_reason - $source\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
echo "ERROR: Invalid Source: |$source|\n";
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and vdc_agent_api_access='1' and view_reports='1' and user_level > 6 and active='Y';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$allowed_user=$row[0];
|
||||
if ($allowed_user < 1)
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "user_group_status USER DOES NOT HAVE PERMISSION TO GET USER GROUP INFO";
|
||||
echo "$result: $result_reason: |$user|$allowed_user|\n";
|
||||
$data = "$allowed_user";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$search_SQL='';
|
||||
$search_ready=0;
|
||||
|
||||
require_once("functions.php");
|
||||
|
||||
if ( (strlen($user_groups)>0) and (strlen($user_groups)<10000) )
|
||||
{
|
||||
$user_groupsOUTPUT = preg_replace("/\|/",' ',$user_groups);
|
||||
$user_groupsSQL = preg_replace("/\|/","','",$user_groups);
|
||||
$search_SQL .= "and user_group IN('$user_groupsSQL')";
|
||||
$search_ready++;
|
||||
}
|
||||
if ($search_ready < 1)
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "user_group_status INVALID SEARCH PARAMETERS";
|
||||
$data = "$user|$user_groups";
|
||||
echo "$result: $result_reason: $data\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="SELECT user_group from vicidial_users where user='$user' and pass='$pass' and user_level > 6 and view_reports='1' and active='Y';";
|
||||
if ($DB) {$MAIN.="|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$LOGuser_group = $row[0];
|
||||
|
||||
$stmt="SELECT allowed_campaigns,admin_viewable_groups from vicidial_user_groups where user_group='$LOGuser_group';";
|
||||
if ($DB) {$MAIN.="|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$LOGallowed_campaigns = $row[0];
|
||||
$LOGadmin_viewable_groups = $row[1];
|
||||
|
||||
$LOGadmin_viewable_groupsSQL='';
|
||||
$whereLOGadmin_viewable_groupsSQL='';
|
||||
if ( (!eregi("--ALL--",$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
|
||||
{
|
||||
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
|
||||
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
|
||||
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
||||
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
||||
}
|
||||
$LOGallowed_campaignsSQL='';
|
||||
$whereLOGallowed_campaignsSQL='';
|
||||
$whereLOGallowed_callsSQL='';
|
||||
if ( (!eregi("-ALL",$LOGallowed_campaigns)) )
|
||||
{
|
||||
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
|
||||
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
|
||||
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
||||
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
||||
|
||||
$stmt="select group_id from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL order by group_id;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$groups_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
$rawLOGallowed_ingroupsSQL='';
|
||||
while ($i < $groups_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$rawLOGallowed_ingroupsSQL .= "row[0]','";
|
||||
$i++;
|
||||
}
|
||||
$whereLOGallowed_callsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL','$rawLOGallowed_ingroupsSQL')";
|
||||
}
|
||||
|
||||
$k=0;
|
||||
$output='';
|
||||
$DLset=0;
|
||||
if ($stage == 'csv')
|
||||
{$DL = ','; $DLset++;}
|
||||
if ($stage == 'tab')
|
||||
{$DL = "\t"; $DLset++;}
|
||||
if ($stage == 'pipe')
|
||||
{$DL = '|'; $DLset++;}
|
||||
if ($DLset < 1)
|
||||
{$DL='|'; $stage='pipe';}
|
||||
if (strlen($time_format) < 1)
|
||||
{$time_format = 'HF';}
|
||||
if ($header == 'YES')
|
||||
{$output .= 'usergroups' . $DL . 'calls_waiting' . $DL . 'agents_logged_in' . $DL . 'agents_in_calls' . $DL . 'agents_waiting' . $DL . 'agents_paused' . $DL . 'agents_in_dead_calls' . $DL . 'agents_in_dispo' . "\n";}
|
||||
|
||||
$total_agents=0;
|
||||
$total_agents_in_calls=0;
|
||||
$total_agents_waiting=0;
|
||||
$total_agents_paused=0;
|
||||
$total_agents_dead=0;
|
||||
$total_agents_dispo=0;
|
||||
$total_calls=0;
|
||||
$total_calls_waiting=0;
|
||||
$call_camps[0]='';
|
||||
$call_types[0]='';
|
||||
|
||||
$callerids='';
|
||||
$pausecode='';
|
||||
$stmt="select callerid,status,campaign_id,call_type from vicidial_auto_calls $whereLOGallowed_callsSQL;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$calls_to_list = mysql_num_rows($rslt);
|
||||
if ($calls_to_list > 0)
|
||||
{
|
||||
$i=0;
|
||||
while ($i < $calls_to_list)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$callerids .= "$row[0]|";
|
||||
if (eregi("LIVE",$row[1]))
|
||||
{$total_calls_waiting++;}
|
||||
$call_camps[$i] = $row[2];
|
||||
$call_types[$i] = $row[3];
|
||||
$i++;
|
||||
}
|
||||
}
|
||||
|
||||
$stmt="select vicidial_live_agents.user,vicidial_live_agents.status,vicidial_live_agents.campaign_id,vicidial_users.user_group,vicidial_live_agents.comments,vicidial_live_agents.callerid,lead_id from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user $search_SQL $LOGadmin_viewable_groupsSQL limit 10000000;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$rec_recs = mysql_num_rows($rslt);
|
||||
if ($DB>0) {echo "DEBUG: user_group_status query - $rec_recs|$stmt\n";}
|
||||
if ($rec_recs > 0)
|
||||
{
|
||||
while ($rec_recs > $k)
|
||||
{
|
||||
# user,status,campaign_id,user_group,comments,callerid,lead_id
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if (eregi("READY|PAUSED",$row[1]))
|
||||
{
|
||||
if ($row[6] > 0)
|
||||
{$row[1] = 'DISPO';}
|
||||
}
|
||||
|
||||
if (eregi("INCALL",$row[1]))
|
||||
{
|
||||
$stmtP="select count(*) from parked_channels where channel_group='$row[5]';";
|
||||
$rsltP=mysql_query($stmtP,$link);
|
||||
$rowP=mysql_fetch_row($rsltP);
|
||||
$parked_channel = $rowP[0];
|
||||
|
||||
if ($parked_channel > 0)
|
||||
{$row[1] = 'PARK';}
|
||||
else
|
||||
{
|
||||
if (!ereg("$row[5]\|",$callerids))
|
||||
{$row[1] = 'DEAD';}
|
||||
}
|
||||
}
|
||||
|
||||
if ($row[1]=='DEAD')
|
||||
{$total_agents_dead++;}
|
||||
if ($row[1]=='DISPO')
|
||||
{$total_agents_dispo++;}
|
||||
if ($row[1]=='PAUSED')
|
||||
{$total_agents_paused++;}
|
||||
if ( (eregi("INCALL",$row[1])) or (eregi("QUEUE",$row[1])) or (eregi("PARK",$row[1])))
|
||||
{$total_agents_in_calls++;}
|
||||
if ( (eregi("READY",$row[1])) or (eregi("CLOSER",$row[1])) )
|
||||
{$total_agents_waiting++;}
|
||||
|
||||
$total_agents++;
|
||||
$k++;
|
||||
}
|
||||
}
|
||||
$output .= "$user_groupsOUTPUT$DL$total_calls_waiting$DL$total_agents$DL$total_agents_in_calls$DL$total_agents_waiting$DL$total_agents_paused$DL$total_agents_dead$DL$total_agents_dispo\n";
|
||||
|
||||
echo "$output";
|
||||
|
||||
$result = 'SUCCESS';
|
||||
$data = "$user|$user_groups|$stage";
|
||||
$result_reason = "user_group_status AGENTS FOUND: $k";
|
||||
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
}
|
||||
}
|
||||
exit;
|
||||
}
|
||||
################################################################################
|
||||
### END user_group_status
|
||||
################################################################################
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
################################################################################
|
||||
### in_group_status - exports in-group real-time stats
|
||||
################################################################################
|
||||
if ($function == 'in_group_status')
|
||||
{
|
||||
if(strlen($source)<2)
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "Invalid Source";
|
||||
echo "$result: $result_reason - $source\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
echo "ERROR: Invalid Source: |$source|\n";
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$user' and pass='$pass' and vdc_agent_api_access='1' and view_reports='1' and user_level > 6 and active='Y';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$allowed_user=$row[0];
|
||||
if ($allowed_user < 1)
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "in_group_status USER DOES NOT HAVE PERMISSION TO GET IN-GROUP INFO";
|
||||
echo "$result: $result_reason: |$user|$allowed_user|\n";
|
||||
$data = "$allowed_user";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$search_SQL='';
|
||||
$search_ready=0;
|
||||
|
||||
require_once("functions.php");
|
||||
|
||||
if ( (strlen($in_groups)>0) and (strlen($in_groups)<10000) )
|
||||
{
|
||||
$in_groupsOUTPUT = preg_replace("/\|/",' ',$in_groups);
|
||||
$in_groupsSQL = preg_replace("/\|/","','",$in_groups);
|
||||
$search_SQL .= "where campaign_id IN('$in_groupsSQL')";
|
||||
$agent_search_SQL .= "where group_id IN('$in_groupsSQL')";
|
||||
$search_ready++;
|
||||
}
|
||||
if ($search_ready < 1)
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "in_group_status INVALID SEARCH PARAMETERS";
|
||||
$data = "$user|$in_groups";
|
||||
echo "$result: $result_reason: $data\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt="SELECT user_group from vicidial_users where user='$user' and pass='$pass' and user_level > 6 and view_reports='1' and active='Y';";
|
||||
if ($DB) {$MAIN.="|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$LOGuser_group = $row[0];
|
||||
|
||||
$stmt="SELECT allowed_campaigns,admin_viewable_groups from vicidial_user_groups where user_group='$LOGuser_group';";
|
||||
if ($DB) {$MAIN.="|$stmt|\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$LOGallowed_campaigns = $row[0];
|
||||
$LOGadmin_viewable_groups = $row[1];
|
||||
|
||||
$LOGadmin_viewable_groupsSQL='';
|
||||
$whereLOGadmin_viewable_groupsSQL='';
|
||||
if ( (!eregi("--ALL--",$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
|
||||
{
|
||||
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
|
||||
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
|
||||
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
||||
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
||||
}
|
||||
$LOGallowed_campaignsSQL='';
|
||||
$whereLOGallowed_campaignsSQL='';
|
||||
$LOGallowed_callsSQL='';
|
||||
if ( (!eregi("-ALL",$LOGallowed_campaigns)) )
|
||||
{
|
||||
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
|
||||
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
|
||||
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
||||
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
||||
|
||||
$stmt="select group_id from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL order by group_id;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$groups_to_print = mysql_num_rows($rslt);
|
||||
$i=0;
|
||||
$rawLOGallowed_ingroupsSQL='';
|
||||
while ($i < $groups_to_print)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$rawLOGallowed_ingroupsSQL .= "row[0]','";
|
||||
$i++;
|
||||
}
|
||||
$LOGallowed_callsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL','$rawLOGallowed_ingroupsSQL')";
|
||||
}
|
||||
|
||||
|
||||
$k=0;
|
||||
$output='';
|
||||
$DLset=0;
|
||||
if ($stage == 'csv')
|
||||
{$DL = ','; $DLset++;}
|
||||
if ($stage == 'tab')
|
||||
{$DL = "\t"; $DLset++;}
|
||||
if ($stage == 'pipe')
|
||||
{$DL = '|'; $DLset++;}
|
||||
if ($DLset < 1)
|
||||
{$DL='|'; $stage='pipe';}
|
||||
if (strlen($time_format) < 1)
|
||||
{$time_format = 'HF';}
|
||||
if ($header == 'YES')
|
||||
{$output .= 'ingroups' . $DL . 'total_calls' . $DL . 'calls_waiting' . $DL . 'agents_logged_in' . $DL . 'agents_in_calls' . $DL . 'agents_waiting' . $DL . 'agents_paused' . $DL . 'agents_in_dispo' . "\n";}
|
||||
|
||||
$total_agents=0;
|
||||
$total_agents_in_calls=0;
|
||||
$total_agents_waiting=0;
|
||||
$total_agents_paused=0;
|
||||
$total_agents_dead=0;
|
||||
$total_agents_dispo=0;
|
||||
$total_calls=0;
|
||||
$total_calls_waiting=0;
|
||||
$call_camps[0]='';
|
||||
$call_types[0]='';
|
||||
|
||||
$callerids='';
|
||||
$pausecode='';
|
||||
$stmt="select callerid,status,campaign_id,call_type from vicidial_auto_calls $search_SQL $LOGallowed_callsSQL;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$calls_to_list = mysql_num_rows($rslt);
|
||||
if ($calls_to_list > 0)
|
||||
{
|
||||
$i=0;
|
||||
while ($i < $calls_to_list)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$callerids .= "$row[0]|";
|
||||
if (eregi("LIVE",$row[1]))
|
||||
{$total_calls_waiting++;}
|
||||
$call_camps[$i] = $row[2];
|
||||
$call_types[$i] = $row[3];
|
||||
$total_calls++;
|
||||
$i++;
|
||||
}
|
||||
}
|
||||
|
||||
$users='';
|
||||
$stmt="SELECT distinct user from vicidial_live_inbound_agents where group_id IN('$in_groupsSQL');";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$IG_users = mysql_num_rows($rslt);
|
||||
if ($IG_users > 0)
|
||||
{
|
||||
$i=0;
|
||||
while ($i < $IG_users)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$users .= "$row[0]','";
|
||||
$i++;
|
||||
}
|
||||
}
|
||||
|
||||
$k=0;
|
||||
$stmt="select vicidial_live_agents.user,vicidial_live_agents.status,vicidial_live_agents.campaign_id,vicidial_users.user_group,vicidial_live_agents.comments,vicidial_live_agents.callerid,lead_id from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user and vicidial_live_agents.user IN('$users') $LOGadmin_viewable_groupsSQL limit 10000000;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$rec_recs = mysql_num_rows($rslt);
|
||||
if ($DB>0) {echo "DEBUG: in_group_status query - $rec_recs|$stmt\n";}
|
||||
if ($rec_recs > 0)
|
||||
{
|
||||
while ($rec_recs > $k)
|
||||
{
|
||||
# user,status,campaign_id,user_group,comments,callerid,lead_id
|
||||
$row=mysql_fetch_row($rslt);
|
||||
|
||||
if (eregi("READY|PAUSED",$row[1]))
|
||||
{
|
||||
if ($row[6] > 0)
|
||||
{$row[1] = 'DISPO';}
|
||||
}
|
||||
if ($row[1]=='DISPO')
|
||||
{$total_agents_dispo++;}
|
||||
if ($row[1]=='PAUSED')
|
||||
{$total_agents_paused++;}
|
||||
if ( (eregi("INCALL",$row[1])) or (eregi("QUEUE",$row[1])) or (eregi("PARK",$row[1])))
|
||||
{$total_agents_in_calls++;}
|
||||
if ( (eregi("READY",$row[1])) or (eregi("CLOSER",$row[1])) )
|
||||
{$total_agents_waiting++;}
|
||||
|
||||
$total_agents++;
|
||||
$k++;
|
||||
}
|
||||
}
|
||||
$output .= "$in_groupsOUTPUT$DL$total_calls$DL$total_calls_waiting$DL$total_agents$DL$total_agents_in_calls$DL$total_agents_waiting$DL$total_agents_paused$DL$total_agents_dispo\n";
|
||||
|
||||
echo "$output";
|
||||
|
||||
$result = 'SUCCESS';
|
||||
$data = "$user|$in_groups|$stage";
|
||||
$result_reason = "in_group_status CALLS FOUND: $k";
|
||||
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
}
|
||||
}
|
||||
exit;
|
||||
}
|
||||
################################################################################
|
||||
### END in_group_status
|
||||
################################################################################
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
################################################################################
|
||||
### add_lead - inserts a lead into the vicidial_list table
|
||||
################################################################################
|
||||
|
||||
Reference in New Issue
Block a user