Added Campaign option for Dial Timeout Lead overrides, allowing you to set up a Settings Container with values for manual-dial and/or auto-dial lead fields and associated values that will tie to different Dial Timeouts.
git-svn-id: svn://192.168.202.10@3160 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -441,6 +441,11 @@ OTHER CHANGES:
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122. Added a Campaign option to not send an agent immediately to the disposition
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screen after transferring a customer call to a VoiceMail Message.
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123. Added Campaign option for Dial Timeout Lead overrides, allowing you to set
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up a Settings Container with values for manual-dial and/or auto-dial
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lead fields and associated values that will tie to different
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Dial Timeouts.
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+137
-2
@@ -130,6 +130,7 @@
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# 180301-1338 - Small changes for Inbound Queue No Dial
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# 180812-1026 - Added code for scheduled_callbacks_auto_reschedule campaign feature
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# 190709-2239 - Added Call Quota logging
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# 191108-0922 - Added Dial Timeout Lead override function
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#
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### begin parsing run-time options ###
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@@ -645,7 +646,7 @@ while($one_day_interval > 0)
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### grab the dial_level and multiply by active agents to get your goalcalls
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$DBIPadlevel[$user_CIPct]=0;
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$stmtA = "SELECT auto_dial_level,local_call_time,dial_timeout,dial_prefix,campaign_cid,active,campaign_vdad_exten,closer_campaigns,omit_phone_code,available_only_ratio_tally,auto_alt_dial,campaign_allow_inbound,queue_priority,dial_method,use_custom_cid,inbound_queue_no_dial,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,adaptive_dl_diff_target,dl_diff_target_method,inbound_no_agents_no_dial_container,inbound_no_agents_no_dial_threshold,cid_group_id,scheduled_callbacks_auto_reschedule,call_quota_lead_ranking FROM vicidial_campaigns where campaign_id='$DBIPcampaign[$user_CIPct]'";
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$stmtA = "SELECT auto_dial_level,local_call_time,dial_timeout,dial_prefix,campaign_cid,active,campaign_vdad_exten,closer_campaigns,omit_phone_code,available_only_ratio_tally,auto_alt_dial,campaign_allow_inbound,queue_priority,dial_method,use_custom_cid,inbound_queue_no_dial,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,adaptive_dl_diff_target,dl_diff_target_method,inbound_no_agents_no_dial_container,inbound_no_agents_no_dial_threshold,cid_group_id,scheduled_callbacks_auto_reschedule,call_quota_lead_ranking,dial_timeout_lead_container FROM vicidial_campaigns where campaign_id='$DBIPcampaign[$user_CIPct]'";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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@@ -683,6 +684,25 @@ while($one_day_interval > 0)
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$DBIPcid_group_id[$user_CIPct] = $aryA[24];
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$DBIPscheduled_callbacks_auto_reschedule[$user_CIPct] = $aryA[25];
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$DBIPcall_quota_lead_ranking[$user_CIPct] = $aryA[26];
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$DBIPdial_timeout_lead_container[$user_CIPct] = $aryA[27];
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$DBIPdial_timeout_lead_container_entry[$user_CIPct]='';
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# check for Dial Timeout Lead override
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if ( (length($DBIPdial_timeout_lead_container[$user_CIPct]) > 1) && ($DBIPdial_timeout_lead_container[$user_CIPct] !~ /^DISABLED$/i) )
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{
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# Gather settings container for Call Quota Lead Ranking
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$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$DBIPdial_timeout_lead_container[$user_CIPct]';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$DBIPdial_timeout_lead_container_entry[$user_CIPct] = $aryA[0];
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$DBIPdial_timeout_lead_container_entry[$user_CIPct] =~ s/\r|\t|\'|\"|\\//gi;
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}
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$sthA->finish();
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}
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if ($DBIPdl_diff_target_method[$user_CIPct] =~ /ADAPT_CALC_ONLY/)
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{
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@@ -1232,7 +1252,7 @@ while($one_day_interval > 0)
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print "hopper row updated to INCALL: |$UQaffected_rows|$lead_id|\n";
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### Gather lead data
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$stmtA = "SELECT list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,address3,alt_phone,called_count,security_phrase,state FROM vicidial_list where lead_id='$lead_id';";
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$stmtA = "SELECT list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,address3,alt_phone,called_count,security_phrase,state,vendor_lead_code,source_id,title,first_name,middle_initial,last_name,address1,address2,city,province,postal_code,country_code,date_of_birth,email,comments,rank,owner FROM vicidial_list where lead_id='$lead_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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@@ -1251,6 +1271,23 @@ while($one_day_interval > 0)
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$called_count = $aryA[7];
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$security_phrase = $aryA[8];
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$state = $aryA[9];
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$vendor_id = $aryA[10];
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$source_id = $aryA[11];
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$title = $aryA[12];
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$first_name = $aryA[13];
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$middle_initial = $aryA[14];
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$last_name = $aryA[15];
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$address1 = $aryA[16];
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$address2 = $aryA[17];
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$city = $aryA[18];
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$province = $aryA[19];
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$postal_code = $aryA[20];
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$country_code = $aryA[21];
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$date_of_birth = $aryA[22];
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$email = $aryA[23];
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$comments = $aryA[24];
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$rank = $aryA[25];
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$owner = $aryA[26];
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$rec_countCUSTDATA++;
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$rec_count++;
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@@ -1371,6 +1408,103 @@ while($one_day_interval > 0)
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}
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}
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### BEGIN check for Dial Timeout Lead override for this lead ###
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$DTL_override=0;
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if ( (length($DBIPdial_timeout_lead_container[$user_CIPct]) > 1) && ($DBIPdial_timeout_lead_container[$user_CIPct] !~ /^DISABLED$/i) )
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{
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$AD_field='';
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$skip_line=0; $DTLOset=0;
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$temp_DTL = $DBIPdial_timeout_lead_container_entry[$user_CIPct];
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if (length($temp_DTL) > 5)
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{
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@container_lines = split(/\n/,$temp_DTL);
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$c=0;
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foreach(@container_lines)
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{
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$container_lines[$c] =~ s/;.*|\r|\t//gi;
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$container_lines[$c] =~ s/ => |=> | =>/=>/gi;
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if (length($container_lines[$c]) > 3)
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{
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# define core settings
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if ($container_lines[$c] =~ /^auto_dial_field/i)
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{
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$container_lines[$c] =~ s/auto_dial_field=>//gi;
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$AD_field = $container_lines[$c];
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}
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else
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{
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if ($container_lines[$c] =~ /^manual_dial_field|^;/i)
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{$skip_line++;}
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else
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{
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# define dial timeouts
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@temp_key_value = split(/=>/,$container_lines[$c]);
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if ( ($AD_field eq 'vendor_lead_code') and ($vendor_id eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'source_id') and ($source_id eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'list_id') and ($list_id eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'gmt_offset_now') and ($gmt_offset_now eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'phone_code') and ($phone_code eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'title') and ($title eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'first_name') and ($first_name eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'middle_initial') and ($middle_initial eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'last_name') and ($last_name eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'address1') and ($address1 eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'address2') and ($address2 eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'address3') and ($address3 eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'city') and ($city eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'state') and ($state eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'province') and ($province eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'postal_code') and ($postal_code eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'country_code') and ($country_code eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'date_of_birth') and ($date_of_birth eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'alt_phone') and ($alt_phone eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'email') and ($email eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'security_phrase') and ($security_phrase eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'comments') and ($comments eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'called_count') and ($called_count eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'rank') and ($rank eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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if ( ($AD_field eq 'owner') and ($owner eq $temp_key_value[0]) )
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{$DTL_override = $temp_key_value[1]; $DTLOset++;}
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# $event_string = "| Dial Timeout Lead DEBUG: $c|$DTLOset|$AD_field|$lead_id|$temp_key_value[0]|$temp_key_value[1]|$DTL_override|$skip_line|$source_id|";
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# &event_logger;
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}
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}
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}
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$c++;
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}
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# Dial Timeout Lead debug logging
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$event_string = "| Dial Timeout Lead override: $DTLOset|$AD_field|$lead_id|$temp_key_value[0]|$temp_key_value[1]|$DTL_override|$skip_line|$c|";
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&event_logger;
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}
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}
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### END check for Dial Timeout Lead override for this lead ###
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$stmtA = "DELETE FROM vicidial_hopper where lead_id='$lead_id'";
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$affected_rows = $dbhA->do($stmtA);
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@@ -1380,6 +1514,7 @@ while($one_day_interval > 0)
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$Local_out_prefix = '9';
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$Local_dial_timeout = '60';
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if ($DBIPdialtimeout[$user_CIPct] > 4) {$Local_dial_timeout = $DBIPdialtimeout[$user_CIPct];}
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if ($DTL_override > 4) {$Local_dial_timeout = $DTL_override;}
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$Local_dial_timeout = ($Local_dial_timeout * 1000);
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if (length($DBIPdialprefix[$user_CIPct]) > 0) {$Local_out_prefix = "$DBIPdialprefix[$user_CIPct]";}
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if (length($DBIPvdadexten[$user_CIPct]) > 0) {$VDAD_dial_exten = "$DBIPvdadexten[$user_CIPct]";}
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+133
-3
@@ -12,7 +12,7 @@
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#
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# Should only be run on one server in a multi-server Asterisk/VICIDIAL cluster
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#
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# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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# Copyright (C) 2019 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGELOG:
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# 61115-1246 - First build, framework setup, non-functional
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@@ -43,6 +43,7 @@
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# 180214-1558 - Added CID Group functionality
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# 180812-1025 - Added code for scheduled_callbacks_auto_reschedule campaign feature
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# 180910-1759 - Small fix for data validation
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# 191108-1023 - Added Dial Timeout Lead override function
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#
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### begin parsing run-time options ###
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@@ -343,7 +344,7 @@ while($one_day_interval > 0)
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### grab the dial_level and multiply by active agents to get your goalcalls
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$DBIPadlevel[$camp_CIPct]=0;
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$stmtA = "SELECT dial_timeout,dial_prefix,campaign_cid,active,campaign_vdad_exten,omit_phone_code,auto_alt_dial,queue_priority,use_custom_cid,cid_group_id,scheduled_callbacks_auto_reschedule FROM vicidial_campaigns where campaign_id='$DBfill_campaign[$camp_CIPct]';";
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$stmtA = "SELECT dial_timeout,dial_prefix,campaign_cid,active,campaign_vdad_exten,omit_phone_code,auto_alt_dial,queue_priority,use_custom_cid,cid_group_id,scheduled_callbacks_auto_reschedule,dial_timeout_lead_container FROM vicidial_campaigns where campaign_id='$DBfill_campaign[$camp_CIPct]';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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@@ -363,6 +364,7 @@ while($one_day_interval > 0)
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$DBIPuse_custom_cid[$camp_CIPct] = $aryA[8];
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$DBIPcid_group_id[$camp_CIPct] = $aryA[9];
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$DBIPscheduled_callbacks_auto_reschedule[$camp_CIPct] = $aryA[10];
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$DBIPdial_timeout_lead_container[$camp_CIPct] = $aryA[11];
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if ($omit_phone_code =~ /Y/) {$DBIPomitcode[$camp_CIPct] = 1;}
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else {$DBIPomitcode[$camp_CIPct] = 0;}
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@@ -652,7 +654,7 @@ while($one_day_interval > 0)
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$UQaffected_rows = $dbhA->do($stmtA);
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# print "hopper row updated to INCALL: |$UQaffected_rows|$lead_id|\n";
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$stmtA = "SELECT list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,address3,alt_phone,called_count,security_phrase,state FROM vicidial_list where lead_id='$lead_id';";
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$stmtA = "SELECT list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,address3,alt_phone,called_count,security_phrase,state,vendor_lead_code,source_id,title,first_name,middle_initial,last_name,address1,address2,city,province,postal_code,country_code,date_of_birth,email,comments,rank,owner FROM vicidial_list where lead_id='$lead_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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@@ -670,6 +672,23 @@ while($one_day_interval > 0)
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$called_count = $aryA[7];
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$security_phrase = $aryA[8];
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$state = $aryA[9];
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$vendor_id = $aryA[10];
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$source_id = $aryA[11];
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$title = $aryA[12];
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$first_name = $aryA[13];
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$middle_initial = $aryA[14];
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$last_name = $aryA[15];
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$address1 = $aryA[16];
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$address2 = $aryA[17];
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$city = $aryA[18];
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$province = $aryA[19];
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$postal_code = $aryA[20];
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$country_code = $aryA[21];
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$date_of_birth = $aryA[22];
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$email = $aryA[23];
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$comments = $aryA[24];
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$rank = $aryA[25];
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$owner = $aryA[26];
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$rec_countCUSTDATA++;
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}
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@@ -677,6 +696,116 @@ while($one_day_interval > 0)
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if ($rec_countCUSTDATA)
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{
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### BEGIN check for Dial Timeout Lead override for this lead ###
|
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$DTL_override=0;
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if ( (length($DBIPdial_timeout_lead_container[$camp_CIPct]) > 1) && ($DBIPdial_timeout_lead_container[$camp_CIPct] !~ /^DISABLED$/i) )
|
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{
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# Gather settings container for Call Quota Lead Ranking
|
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$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$DBIPdial_timeout_lead_container[$user_CIPct]';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$DBIPdial_timeout_lead_container_entry[$camp_CIPct] = $aryA[0];
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$DBIPdial_timeout_lead_container_entry[$camp_CIPct] =~ s/\r|\t|\'|\"|\\//gi;
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}
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$sthA->finish();
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$AD_field='';
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$skip_line=0; $DTLOset=0;
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$temp_DTL = $DBIPdial_timeout_lead_container_entry[$camp_CIPct];
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if (length($temp_DTL) > 5)
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{
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@container_lines = split(/\n/,$temp_DTL);
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$c=0;
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foreach(@container_lines)
|
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{
|
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$container_lines[$c] =~ s/;.*|\r|\t//gi;
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$container_lines[$c] =~ s/ => |=> | =>/=>/gi;
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if (length($container_lines[$c]) > 3)
|
||||
{
|
||||
# define core settings
|
||||
if ($container_lines[$c] =~ /^auto_dial_field/i)
|
||||
{
|
||||
$container_lines[$c] =~ s/auto_dial_field=>//gi;
|
||||
$AD_field = $container_lines[$c];
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($container_lines[$c] =~ /^manual_dial_field|^;/i)
|
||||
{$skip_line++;}
|
||||
else
|
||||
{
|
||||
# define dial timeouts
|
||||
@temp_key_value = split(/=>/,$container_lines[$c]);
|
||||
if ( ($AD_field eq 'vendor_lead_code') and ($vendor_id eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'source_id') and ($source_id eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'list_id') and ($list_id eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'gmt_offset_now') and ($gmt_offset_now eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'phone_code') and ($phone_code eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'title') and ($title eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'first_name') and ($first_name eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'middle_initial') and ($middle_initial eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'last_name') and ($last_name eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'address1') and ($address1 eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'address2') and ($address2 eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'address3') and ($address3 eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'city') and ($city eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'state') and ($state eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'province') and ($province eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'postal_code') and ($postal_code eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'country_code') and ($country_code eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'date_of_birth') and ($date_of_birth eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'alt_phone') and ($alt_phone eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'email') and ($email eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'security_phrase') and ($security_phrase eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'comments') and ($comments eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'called_count') and ($called_count eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'rank') and ($rank eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($AD_field eq 'owner') and ($owner eq $temp_key_value[0]) )
|
||||
{$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
|
||||
# $event_string = "| Dial Timeout Lead DEBUG: $c|$DTLOset|$AD_field|$lead_id|$temp_key_value[0]|$temp_key_value[1]|$DTL_override|$skip_line|$source_id|";
|
||||
# &event_logger;
|
||||
|
||||
}
|
||||
}
|
||||
}
|
||||
$c++;
|
||||
}
|
||||
# Dial Timeout Lead debug logging
|
||||
$event_string = "| Dial Timeout Lead override: $DTLOset|$AD_field|$lead_id|$temp_key_value[0]|$temp_key_value[1]|$DTL_override|$skip_line|$c|";
|
||||
&event_logger;
|
||||
}
|
||||
}
|
||||
### END check for Dial Timeout Lead override for this lead ###
|
||||
|
||||
$campaign_cid_override='';
|
||||
### gather list_id overrides
|
||||
$stmtA = "SELECT campaign_cid_override FROM vicidial_lists where list_id='$list_id';";
|
||||
@@ -805,6 +934,7 @@ while($one_day_interval > 0)
|
||||
$Local_out_prefix = '9';
|
||||
$Local_dial_timeout = '60';
|
||||
if ($DBIPdialtimeout[$camp_CIPct] > 4) {$Local_dial_timeout = $DBIPdialtimeout[$camp_CIPct];}
|
||||
if ($DTL_override > 4) {$Local_dial_timeout = $DTL_override;}
|
||||
$Local_dial_timeout = ($Local_dial_timeout * 1000);
|
||||
if (length($DBIPdialprefix[$camp_CIPct]) > 0) {$Local_out_prefix = "$DBIPdialprefix[$camp_CIPct]";}
|
||||
if (length($DBIPvdadexten[$camp_CIPct]) > 0) {$VDAD_dial_exten = "$DBIPvdadexten[$camp_CIPct]";}
|
||||
|
||||
@@ -1033,7 +1033,8 @@ call_quota_last_run_date DATETIME,
|
||||
sip_event_logging VARCHAR(40) default 'DISABLED',
|
||||
campaign_script_two VARCHAR(20) default '',
|
||||
leave_vm_no_dispo ENUM('ENABLED','DISABLED') default 'DISABLED',
|
||||
leave_vm_message_group_id VARCHAR(40) default '---NONE---'
|
||||
leave_vm_message_group_id VARCHAR(40) default '---NONE---',
|
||||
dial_timeout_lead_container VARCHAR(40) default 'DISABLED'
|
||||
) ENGINE=MyISAM;
|
||||
|
||||
CREATE TABLE vicidial_lists (
|
||||
@@ -4565,4 +4566,4 @@ INSERT INTO vicidial_settings_containers(container_id,container_notes,container_
|
||||
|
||||
UPDATE system_settings set vdc_agent_api_active='1';
|
||||
|
||||
UPDATE system_settings SET db_schema_version='1578',db_schema_update_date=NOW(),reload_timestamp=NOW();
|
||||
UPDATE system_settings SET db_schema_version='1579',db_schema_update_date=NOW(),reload_timestamp=NOW();
|
||||
|
||||
@@ -1108,3 +1108,7 @@ index (lead_id)
|
||||
) ENGINE=MyISAM;
|
||||
|
||||
UPDATE system_settings SET db_schema_version='1578',db_schema_update_date=NOW() where db_schema_version < 1578;
|
||||
|
||||
ALTER TABLE vicidial_campaigns ADD dial_timeout_lead_container VARCHAR(40) default 'DISABLED';
|
||||
|
||||
UPDATE system_settings SET db_schema_version='1579',db_schema_update_date=NOW() where db_schema_version < 1579;
|
||||
|
||||
+221
-18
@@ -484,10 +484,11 @@
|
||||
# 191030-1536 - Added code to gather VM Message Group entries
|
||||
# 191104-1800 - Fixes for translations
|
||||
# 191107-1010 - Fix for issue #1180, hide phone number in callback info
|
||||
# 191108-0920 - Added Dial Timeout Lead override function
|
||||
#
|
||||
|
||||
$version = '2.14-377';
|
||||
$build = '191107-1010';
|
||||
$version = '2.14-378';
|
||||
$build = '191108-0920';
|
||||
$php_script = 'vdc_db_query.php';
|
||||
$mel=1; # Mysql Error Log enabled = 1
|
||||
$mysql_log_count=824;
|
||||
@@ -4209,20 +4210,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
##### BEGIN if NOT preview dialing, do send the call #####
|
||||
if ( (strlen($preview)<1) or ($preview == 'NO') or (strlen($dial_ingroup) > 1) )
|
||||
{
|
||||
### prepare variables to place manual call from VICIDiaL
|
||||
$CCID_on=0; $CCID='';
|
||||
$local_DEF = 'Local/';
|
||||
$local_AMP = '@';
|
||||
$Local_out_prefix = '9';
|
||||
$Local_dial_timeout = '60';
|
||||
$Local_persist = ''; # $Local_persist = '/n';
|
||||
if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;}
|
||||
$Local_dial_timeout = ($Local_dial_timeout * 1000);
|
||||
if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";}
|
||||
if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;}
|
||||
### check for custom cid use
|
||||
$use_custom_cid=0;
|
||||
$stmt = "SELECT use_custom_cid,manual_dial_hopper_check,start_call_url,manual_dial_filter,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc,cid_group_id,scheduled_callbacks_auto_reschedule FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$stmt = "SELECT use_custom_cid,manual_dial_hopper_check,start_call_url,manual_dial_filter,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc,cid_group_id,scheduled_callbacks_auto_reschedule,dial_timeout_lead_container FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00313',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -4239,8 +4227,104 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
$use_other_campaign_dnc = $row[6];
|
||||
$cid_group_id = $row[7];
|
||||
$scheduled_callbacks_auto_reschedule = $row[8];
|
||||
$dial_timeout_lead_container = $row[9];
|
||||
}
|
||||
|
||||
### BEGIN check for Dial Timeout Lead Override ###
|
||||
if ( (strlen($dial_timeout_lead_container) > 1) and ($dial_timeout_lead_container != 'DISABLED') )
|
||||
{
|
||||
$MD_field='';
|
||||
$DTL_override='';
|
||||
$DTLOset=0; $skip_line=0;
|
||||
# Gather details on Dial Timeout Lead settings container
|
||||
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$dial_timeout_lead_container';";
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$SCinfo_ct = mysqli_num_rows($rslt);
|
||||
if ($SCinfo_ct > 0)
|
||||
{
|
||||
$row=mysqli_fetch_row($rslt);
|
||||
$DTcontainer_entry = $row[0];
|
||||
$DTcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$DTcontainer_entry);
|
||||
$DTcontainer_entry = preg_replace("/ => |=> | =>/",'=>',$DTcontainer_entry);
|
||||
$dial_timeout_lead_settings = explode("\n",$DTcontainer_entry);
|
||||
$dial_timeout_lead_settings_ct = count($dial_timeout_lead_settings);
|
||||
$dtl=0;
|
||||
while ( ($dial_timeout_lead_settings_ct >= $dtl) and ($DTLOset < 1) )
|
||||
{
|
||||
if (preg_match("/^manual_dial_field=>/",$dial_timeout_lead_settings[$dtl]))
|
||||
{
|
||||
$dial_timeout_lead_settings[$dtl] = preg_replace("/^manual_dial_field=>/",'',$dial_timeout_lead_settings[$dtl]);
|
||||
$MD_field = $dial_timeout_lead_settings[$dtl];
|
||||
}
|
||||
elseif ( (preg_match("/auto_dial_field=>|^;/",$dial_timeout_lead_settings[$dtl])) or (strlen($dial_timeout_lead_settings[$dtl]) < 4) )
|
||||
{$skip_line++;}
|
||||
else
|
||||
{
|
||||
$temp_key_value = explode('=>',$dial_timeout_lead_settings[$dtl]);
|
||||
if ( ($MD_field == 'vendor_lead_code') and ($vendor_id == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'source_id') and ($source_id == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'list_id') and ($list_id == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'gmt_offset_now') and ($gmt_offset_now == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'phone_code') and ($phone_code == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'title') and ($title == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'first_name') and ($first_name == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'middle_initial') and ($middle_initial == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'last_name') and ($last_name == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'address1') and ($address1 == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'address2') and ($address2 == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'address3') and ($address3 == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'city') and ($city == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'state') and ($state == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'province') and ($province == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'postal_code') and ($postal_code == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'country_code') and ($country_code == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'date_of_birth') and ($date_of_birth == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'alt_phone') and ($alt_phone == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'email') and ($email == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'security_phrase') and ($security_phrase == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'comments') and ($comments == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'called_count') and ($called_count == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'rank') and ($rank == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'owner') and ($owner == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
|
||||
if ($DTLOset > 0)
|
||||
{
|
||||
# Dial Timeout Lead debug logging
|
||||
# $fp = fopen ("./DTLdebug_log.txt", "a");
|
||||
# fwrite ($fp, "$NOW_TIME DTL-Debug 1: $DTLOset|$MD_field|$lead_id|$temp_key_value[0]|$temp_key_value[1]|$DTL_override|\n");
|
||||
# fclose($fp);
|
||||
}
|
||||
}
|
||||
$dtl++;
|
||||
}
|
||||
if ($DTLOset < 1)
|
||||
{
|
||||
# Dial Timeout Lead debug logging
|
||||
# $fp = fopen ("./DTLdebug_log.txt", "a");
|
||||
# fwrite ($fp, "$NOW_TIME DTL-Debug 2: $DTLOset|$MD_field|$lead_id|$skip_line|$dtl|\n");
|
||||
# fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
### END check for Dial Timeout Lead Override ###
|
||||
|
||||
### prepare variables to place manual call from VICIDiaL
|
||||
$CCID_on=0; $CCID='';
|
||||
$local_DEF = 'Local/';
|
||||
$local_AMP = '@';
|
||||
$Local_out_prefix = '9';
|
||||
$Local_dial_timeout = '60';
|
||||
$Local_persist = ''; # $Local_persist = '/n';
|
||||
if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;}
|
||||
if ($DTL_override > 4) {$Local_dial_timeout = $DTL_override;}
|
||||
$Local_dial_timeout = ($Local_dial_timeout * 1000);
|
||||
if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";}
|
||||
if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;}
|
||||
### check for custom cid use
|
||||
$use_custom_cid=0;
|
||||
|
||||
if ($no_hopper_dialing_used > 0)
|
||||
{
|
||||
### BEGIN check phone filtering for DNC or camplists if enabled ###
|
||||
@@ -5003,7 +5087,7 @@ if ($ACTION == 'manDiaLnextCaLL')
|
||||
if ($SCUfile)
|
||||
{
|
||||
$SCUfile_contents = implode("", $SCUfile);
|
||||
$SCUfile_contents = ereg_replace(';','',$SCUfile_contents);
|
||||
$SCUfile_contents = preg_replace('/;/','',$SCUfile_contents);
|
||||
$SCUfile_contents = addslashes($SCUfile_contents);
|
||||
}
|
||||
else
|
||||
@@ -5522,7 +5606,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
### check for manual dial filter and extension append settings in campaign
|
||||
$use_eac=0;
|
||||
$use_custom_cid=0;
|
||||
$stmt = "SELECT manual_dial_filter,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc,extension_appended_cidname,start_call_url,scheduled_callbacks_auto_reschedule FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$stmt = "SELECT manual_dial_filter,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc,extension_appended_cidname,start_call_url,scheduled_callbacks_auto_reschedule,dial_timeout_lead_container FROM vicidial_campaigns where campaign_id='$campaign';";
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00325',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -5537,6 +5621,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
$extension_appended_cidname = $row[4];
|
||||
$start_call_url = $row[5];
|
||||
$scheduled_callbacks_auto_reschedule = $row[6];
|
||||
$dial_timeout_lead_container = $row[7];
|
||||
if ($extension_appended_cidname == 'Y')
|
||||
{$use_eac++;}
|
||||
}
|
||||
@@ -5644,6 +5729,123 @@ if ($ACTION == 'manDiaLonly')
|
||||
}
|
||||
### END check phone filtering for DNC or camplists if enabled ###
|
||||
|
||||
### BEGIN check for Dial Timeout Lead Override ###
|
||||
if ( (strlen($dial_timeout_lead_container) > 1) and ($dial_timeout_lead_container != 'DISABLED') )
|
||||
{
|
||||
$MD_field='';
|
||||
$DTL_override='';
|
||||
$DTLOset=0; $skip_line=0;
|
||||
# Gather details on Dial Timeout Lead settings container
|
||||
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$dial_timeout_lead_container';";
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$SCinfo_ct = mysqli_num_rows($rslt);
|
||||
if ($SCinfo_ct > 0)
|
||||
{
|
||||
$row=mysqli_fetch_row($rslt);
|
||||
$DTcontainer_entry = $row[0];
|
||||
$DTcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$DTcontainer_entry);
|
||||
$DTcontainer_entry = preg_replace("/ => |=> | =>/",'=>',$DTcontainer_entry);
|
||||
$dial_timeout_lead_settings = explode("\n",$DTcontainer_entry);
|
||||
$dial_timeout_lead_settings_ct = count($dial_timeout_lead_settings);
|
||||
|
||||
### BEGIN load lead information to be used by Dial Timeout Lead Override ###
|
||||
$stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,entry_list_id FROM vicidial_list where lead_id='$lead_id' LIMIT 1;";
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$list_lead_ct = mysqli_num_rows($rslt);
|
||||
if ($list_lead_ct > 0)
|
||||
{
|
||||
$row=mysqli_fetch_row($rslt);
|
||||
$vendor_id = trim("$row[5]");
|
||||
$source_id = trim("$row[6]");
|
||||
$list_id = trim("$row[7]");
|
||||
$gmt_offset_now = trim("$row[8]");
|
||||
$phone_code = trim("$row[10]");
|
||||
$title = trim("$row[12]");
|
||||
$first_name = trim("$row[13]");
|
||||
$middle_initial = trim("$row[14]");
|
||||
$last_name = trim("$row[15]");
|
||||
$address1 = trim("$row[16]");
|
||||
$address2 = trim("$row[17]");
|
||||
$address3 = trim("$row[18]");
|
||||
$city = trim("$row[19]");
|
||||
$state = trim("$row[20]");
|
||||
$province = trim("$row[21]");
|
||||
$postal_code = trim("$row[22]");
|
||||
$country_code = trim("$row[23]");
|
||||
$date_of_birth = trim("$row[25]");
|
||||
$alt_phone = trim("$row[26]");
|
||||
$email = trim("$row[27]");
|
||||
$security_phrase = trim("$row[28]");
|
||||
$comments = stripslashes(trim("$row[29]"));
|
||||
$called_count = trim("$row[30]");
|
||||
$rank = trim("$row[32]");
|
||||
$owner = trim("$row[33]");
|
||||
}
|
||||
### END load lead information to be used by Dial Timeout Lead Override ###
|
||||
|
||||
$dtl=0;
|
||||
while ( ($dial_timeout_lead_settings_ct >= $dtl) and ($DTLOset < 1) )
|
||||
{
|
||||
if (preg_match("/^manual_dial_field=>/",$dial_timeout_lead_settings[$dtl]))
|
||||
{
|
||||
$dial_timeout_lead_settings[$dtl] = preg_replace("/^manual_dial_field=>/",'',$dial_timeout_lead_settings[$dtl]);
|
||||
$MD_field = $dial_timeout_lead_settings[$dtl];
|
||||
}
|
||||
elseif ( (preg_match("/auto_dial_field=>|^;/",$dial_timeout_lead_settings[$dtl])) or (strlen($dial_timeout_lead_settings[$dtl]) < 4) )
|
||||
{$skip_line++;}
|
||||
else
|
||||
{
|
||||
$temp_key_value = explode('=>',$dial_timeout_lead_settings[$dtl]);
|
||||
if ( ($MD_field == 'vendor_lead_code') and ($vendor_id == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'source_id') and ($source_id == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'list_id') and ($list_id == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'gmt_offset_now') and ($gmt_offset_now == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'phone_code') and ($phone_code == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'title') and ($title == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'first_name') and ($first_name == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'middle_initial') and ($middle_initial == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'last_name') and ($last_name == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'address1') and ($address1 == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'address2') and ($address2 == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'address3') and ($address3 == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'city') and ($city == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'state') and ($state == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'province') and ($province == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'postal_code') and ($postal_code == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'country_code') and ($country_code == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'date_of_birth') and ($date_of_birth == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'alt_phone') and ($alt_phone == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'email') and ($email == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'security_phrase') and ($security_phrase == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'comments') and ($comments == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'called_count') and ($called_count == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'rank') and ($rank == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
if ( ($MD_field == 'owner') and ($owner == $temp_key_value[0]) ) {$DTL_override = $temp_key_value[1]; $DTLOset++;}
|
||||
|
||||
if ($DTLOset > 0)
|
||||
{
|
||||
# Dial Timeout Lead debug logging
|
||||
# $fp = fopen ("./DTLdebug_log.txt", "a");
|
||||
# fwrite ($fp, "$NOW_TIME DTL-Debug 3: $DTLOset|$MD_field|$lead_id|$temp_key_value[0]|$temp_key_value[1]|$DTL_override|\n");
|
||||
# fclose($fp);
|
||||
}
|
||||
}
|
||||
$dtl++;
|
||||
}
|
||||
if ($DTLOset < 1)
|
||||
{
|
||||
# Dial Timeout Lead debug logging
|
||||
# $fp = fopen ("./DTLdebug_log.txt", "a");
|
||||
# fwrite ($fp, "$NOW_TIME DTL-Debug 4: $DTLOset|$MD_field|$lead_id|$skip_line|$dtl|\n");
|
||||
# fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
### END check for Dial Timeout Lead Override ###
|
||||
|
||||
### prepare variables to place manual call from VICIDiaL
|
||||
$CCID_on=0; $CCID='';
|
||||
@@ -5656,6 +5858,7 @@ if ($ACTION == 'manDiaLonly')
|
||||
$Local_dial_timeout = '60';
|
||||
$Local_persist = '/n';
|
||||
if ($dial_timeout > 4) {$Local_dial_timeout = $dial_timeout;}
|
||||
if ($DTL_override > 4) {$Local_dial_timeout = $DTL_override;}
|
||||
$Local_dial_timeout = ($Local_dial_timeout * 1000);
|
||||
if (strlen($dial_prefix) > 0) {$Local_out_prefix = "$dial_prefix";}
|
||||
if (strlen($campaign_cid) > 6) {$CCID = "$campaign_cid"; $CCID_on++;}
|
||||
|
||||
+70
-8
File diff suppressed because one or more lines are too long
@@ -1,4 +1,4 @@
|
||||
# version: 20191028211901
|
||||
# version: 20191107233401
|
||||
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.</QXZ>
|
||||
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
|
||||
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage. Default is N.</QXZ>
|
||||
@@ -160,6 +160,7 @@ campaigns-inbound_no_agents_no_dial_container Inbound No-Agents No-Dial <QXZ>If
|
||||
campaigns-inbound_no_agents_no_dial_threshold Inbound No-Agents No-Dial Threshold <QXZ>If the Inbound No-Agents No-Dial option is enabled above, then this setting will be used to determine if the campaign will be allowed to place outbound auto-dial calls, if this number is greater than the number of inbound agents available. Default is 0, for disabled.</QXZ>
|
||||
campaigns-auto_alt_dial Auto Alt-Number Dialing <QXZ>This setting is used to automatically dial alternate number fields while dialing in the RATIO and ADAPT dial methods when there is no contact at the main phone number for a lead, the statuses to trigger alt dial can be set in the Auto Alt Dial page. This setting is not used by the MANUAL dial method. EXTENDED alternate numbers are numbers loaded into the system outside of the standard lead information screen. Using EXTENDED you can have hundreds of phone numbers for a single customer record. Using MULTI_LEAD allows you to use a separate lead for each number on a customer account that all share a common vendor_lead_code, and the type of phone number for each is defined with a label in the Owner field. This option will disable some options on the Modify Campaign screen and show a link to the Multi-Alt Settings page which allows you to set which phone number types, defined by the label of each lead, will be dialed and in what order. This will create a special lead filter and will alter the Rank field of all of the leads inside the lists set to this campaign in order to call them in the order you have specified.</QXZ>
|
||||
campaigns-dial_timeout Dial Timeout <QXZ>If defined, calls that would normally hang up after the timeout defined in extensions.conf would instead timeout at this amount of seconds if it is less than the extensions.conf timeout. This allows for quickly changing dial timeouts from server to server and limiting the effects to a single campaign. If you are having a lot of Answering Machine or Voicemail calls you may want to try changing this value to between 21-26 and see if results improve.</QXZ>
|
||||
campaigns-dial_timeout_lead_container Dial Timeout Lead Container <QXZ>This option allows you to select a Settings Container of the DIAL_TIMEOUTS type that will allow you to override the campaign dial timeouts on a per lead basis using a lead field value defined in the container. You can enable manual dialing and auto dialing overrides separately by defining which lead field is to be looked at for a dial timeout key value. If you wanted to use the -comments- lead field for manual dial timeouts, you would define manual_dial_field => comments. If you wanted to use the -comments- lead field for auto dial timeouts, you would define auto_dial_field => comments. after either or both of these are defined, you will need to define the key and value pairs for the dial timeouts. For example, if a key of -A- in the comments field should trigger a 50 second dial timeout override for the lead, you would define A => 50. You can define multiple key and value pairs in the settings container. Lead field names should be in lower case letters only. You must define the Lead Field Name above any Field Values that you define. Field value matching is case sensitive. We recommend not matching to field values that have spaces or special characters in them.</QXZ>
|
||||
campaigns-campaign_vdad_exten Routing Extension <QXZ>This field allows for a custom outbound routing extension. This allows you to use different call handling methods depending upon how you want to route calls through your outbound campaign. Formerly called Campaign VDAD extension.</QXZ><BR>- <QXZ>8364 - same as 8368</QXZ><BR>- <QXZ>8365 - Will send the call only to an agent on the same server as the call is placed on</QXZ><BR>- <QXZ>8366 - Used for press-1, broadcast and survey campaigns</QXZ><BR>- <QXZ>8367 - Will try to first send the call to an agent on the local server, then it will look on other servers</QXZ><BR>- <QXZ>8368 - DEFAULT - Will send the call to the next available agent no matter what server they are on</QXZ><BR>- <QXZ>8369 - Used for Answering Machine Detection after that, same behavior as 8368</QXZ><BR>- <QXZ>8373 - Used for Answering Machine Detection after that same behavior as 8366</QXZ><BR>- <QXZ>8374 - Used for press-1, broadcast and survey campaigns with Cepstral Text-to-speech</QXZ><BR>- <QXZ>8375 - Used for Answering Machine Detection then press-1, broadcast and survey campaigns with Cepstral Text-to-speech</QXZ>
|
||||
campaigns-am_message_exten Answering Machine Message <QXZ>This field is for entering the prompt to play when the agent gets an answering machine and clicks on the Answering Machine Message button in the transfer conference frame. You must set this to either an audio file in the audio store or a TTS prompt if TTS is enabled on your system. You can also use lead fields to generate audio filenames using the DYN flag, for instance using DYN--A--user--B-- for agent 1234 would look for a file named 1234.wav in your audio store to play.</QXZ>
|
||||
campaigns-waitforsilence_options WaitForSilence Options <QXZ>If Wait For Silence is desired on calls that are detected as Answering Machines then this field has those options. There are three settings separated by a comma, the first option is how long to detect silence in milliseconds, the second option is for how many times to detect that before playing the message, the third is the maximum number of seconds to wait before timing out and playing the message. Default is EMPTY for disabled. A standard value for this would be wait for 2 seconds of silence twice: 2000,2,30</QXZ>
|
||||
|
||||
Reference in New Issue
Block a user