Changed default in-group on-hook CID to CUSTOMER_PHONE_RINGAGENT
git-svn-id: svn://192.168.202.10@3667 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
@@ -1324,7 +1324,7 @@ eht_minimum_prompt_no_block ENUM('N','Y') default 'N',
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eht_minimum_prompt_seconds SMALLINT(5) default '10',
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on_hook_ring_time SMALLINT(5) default '15',
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na_call_url TEXT,
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on_hook_cid VARCHAR(30) default 'GENERIC',
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on_hook_cid VARCHAR(30) default 'CUSTOMER_PHONE_RINGAGENT',
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group_calldate DATETIME,
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action_xfer_cid VARCHAR(18) default 'CUSTOMER',
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drop_callmenu VARCHAR(50) default '',
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@@ -5193,4 +5193,4 @@ INSERT INTO `wallboard_reports` VALUES ('AGENTS_AND_QUEUES','Agents and Queues',
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UPDATE system_settings set vdc_agent_api_active='1';
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UPDATE system_settings SET db_schema_version='1673',db_schema_update_date=NOW(),reload_timestamp=NOW();
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UPDATE system_settings SET db_schema_version='1674',db_schema_update_date=NOW(),reload_timestamp=NOW();
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@@ -2090,3 +2090,7 @@ index (postal_code)
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) ENGINE=MyISAM;
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UPDATE system_settings SET db_schema_version='1673',db_schema_update_date=NOW() where db_schema_version < 1673;
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ALTER TABLE vicidial_inbound_groups MODIFY on_hook_cid VARCHAR(30) default 'CUSTOMER_PHONE_RINGAGENT';
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UPDATE system_settings SET db_schema_version='1674',db_schema_update_date=NOW() where db_schema_version < 1674;
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@@ -1,4 +1,4 @@
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# version: 20221221212801
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# version: 20230112105701
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users-user User ID <QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ>
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users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
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users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
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@@ -499,7 +499,7 @@ inbound_groups-group_calldate In-Group Calldate <QXZ>This is the last date and t
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inbound_groups-web_form_address Web Form <QXZ>This is the custom address that clicking on the WEB FORM button in the agent screen will take you to for calls that come in on this group. If you want to use custom fields in a web form address, you need to add &CF_uses_custom_fields=Y as part of your URL.</QXZ>
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inbound_groups-next_agent_call Next Agent Call <QXZ>This determines which agent receives the next call that is available:</QXZ><BR> - <QXZ>random: orders by the random update value in the live_agents table</QXZ><BR> - <QXZ>oldest_call_start: orders by the last time an agent was sent a call. Results in agents receiving about the same number of calls overall.</QXZ><BR> - <QXZ>oldest_call_finish: orders by the last time an agent finished a call. AKA agent waiting longest receives first call.</QXZ><BR> - <QXZ>oldest_inbound_call_start: orders by the last time an agent was sent an inbound call. Results in agents receiving about the same number of calls overall.</QXZ><BR> - <QXZ>oldest_inbound_call_finish: orders by the last time an agent finished an inbound call. AKA agent waiting longest receives first call.</QXZ><BR> - <QXZ>oldest_inbound_filtered_call_start: orders by the last time an agent was sent an inbound call that was not of a filtered-out status, in-group or length.</QXZ><BR> - <QXZ>oldest_inbound_filtered_call_finish: orders by the last time an agent finished an inbound call that was not of a filtered-out status, in-group or length.</QXZ><BR> - <QXZ>overall_user_level: orders by the user_level of the agent as defined in the users table a higher user_level will receive more calls.</QXZ><BR> - <QXZ>inbound_group_rank: orders by the rank given to the agent for the specific inbound group. Highest to Lowest.</QXZ><BR> - <QXZ>campaign_rank: orders by the rank given to the agent for the campaign. Highest to Lowest.</QXZ><BR> - <QXZ>ingroup_grade_random: gives a higher probability of getting a call to the higher graded agents by in-group.</QXZ><BR> - <QXZ>campaign_grade_random: gives a higher probability of getting a call to the higher graded agents by campaign.</QXZ><BR> - <QXZ>fewest_calls: orders by the number of calls received by an agent for that specific inbound group. Least calls first.</QXZ><BR> - <QXZ>fewest_calls_campaign: orders by the number of calls received by an agent for the campaign. Least calls first.</QXZ><BR> - <QXZ>longest_wait_time: orders by the amount of time agent has been actively waiting for a call.</QXZ><BR> - <QXZ>ring_all: rings all available agents until one picks up the phone.</QXZ><BR> <QXZ>NOTES: For ring_all, the agents that are using phones that have On Hook Agent enabled will have their phones ring and the first one to answer will receive the call and the information on the agent screen. Since ring_all ignores agent wait time and ranking and will call every agent that is available for the queue, we do not recommend using this method for large queues. When using ring_all, agents logged with phones that have the On Hook Agent disabled will have to use the Calls In Queue panel and click on the TAKE CALL link to take calls in queue. The amount of time the agents phone will ring for ring_all is set to the On-Hook Ring Time setting or the shortest ring time of the phones that will be called. We do not recommend using ring_all on high call volume queues, or queues with many agents. The ring_all method is intended to be used with only a few agents and on low call volume in-groups.</QXZ><BR> - <QXZ>overall_user_level_wait_time: same as overall_user_level except will use longest waiting as secondary order.</QXZ><BR> - <QXZ>campaign_rank_wait_time: same as campaign_rank except will use longest waiting as secondary order.</QXZ><BR> - <QXZ>fewest_calls_wait_time: same as fewest_calls except will use longest waiting as secondary order.</QXZ><BR> - <QXZ>fewest_calls_campaign_wait_time: same as fewest_calls_campaign except will use longest waiting as secondary order.</QXZ><BR> - <QXZ>inbound_group_rank_wait_time: same as inbound_group_rank except will use longest waiting as secondary order.</QXZ>
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inbound_groups-on_hook_ring_time On-Hook Ring Time <QXZ>This option is only used for agents that are logged in with phones that have the agent-on-hook feature enabled. This is the number of seconds that each call attempt to the agent will ring for until the system will wait one second and start ringing the available agent phones again. This field can be overridden if the agent phones are set to a lower ring time which may be necessary to prevent calls from being sent one phones voicemail. Default is 15.</QXZ>
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inbound_groups-on_hook_cid On-Hook CID <QXZ>This option is only used for agents that are logged in with phones that have the agent-on-hook feature enabled. This is the caller ID that will show up on their agent phones when the calls are ringing. GENERIC is a generic RINGAGENT00000000001 type of notification. INGROUP will show only the in-group the call came from. CUSTOMER_PHONE will show only the customer phone number. CUSTOMER_PHONE_RINGAGENT will show RINGAGENT_3125551212 with the RINGAGENT as part of the CID with the customer phone number. CUSTOMER_PHONE_INGROUP will show the first 10 characters of the in-group followed by the customer phone number. Default is GENERIC. If you are using Asterisk 13 or higher, only the RINGAGENT options will work properly.</QXZ>
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inbound_groups-on_hook_cid On-Hook CID <QXZ>This option is only used for agents that are logged in with phones that have the agent-on-hook feature enabled. This is the caller ID that will show up on their agent phones when the calls are ringing. GENERIC is a generic RINGAGENT00000000001 type of notification. INGROUP will show only the in-group the call came from. CUSTOMER_PHONE will show only the customer phone number. CUSTOMER_PHONE_RINGAGENT will show RINGAGENT_3125551212 with the RINGAGENT as part of the CID with the customer phone number. CUSTOMER_PHONE_INGROUP will show the first 10 characters of the in-group followed by the customer phone number. Default is CUSTOMER_PHONE_RINGAGENT. If you are using Asterisk 13 or higher, only the RINGAGENT options will work properly.</QXZ>
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inbound_groups-on_hook_cid_number On-Hook CID Number <QXZ>This option allows you to set a CID Number to be sent out with the On-Hook CID. If you put a Y, YES or CUSTOMER in this field, then the customer CID number will be sent to the ringing agent phone. If you put a different phone number, that number will be sent. Default is blank for disabled.</QXZ>
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inbound_groups-agent_search_method Agent Search Method Override <QXZ>This setting will allow you to override the dialplan agent search method and force one only for this inbound group. LB will search for the next agent on any server to send the answered call to. SO will only search on the originating server for an agent to send the answered call to. Default is blank for disabled. WARNING, setting this to -SO- can result in a much higher number of dropped calls.</QXZ>
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inbound_groups-queue_priority Queue Priority <QXZ>This setting is used to define the order in which the calls from this inbound group should be answered in relation to calls from other inbound groups.</QXZ>
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@@ -655,7 +655,7 @@ inbound_groups-populate_state_areacode Populate Lead State Areacode <QXZ>If this
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inbound_groups-inbound_survey After Call Survey <QXZ>If this option is ENABLED, then the customer calling in to this In-Group will be asked if they would like to participate in a survey after their call has been handled by an agent. Default is DISABLED.</QXZ>
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inbound_groups-inbound_survey_filename After Call Survey Accept Filename <QXZ>If the After Call Survey option is enabled above, this is the filename of the audio prompt that is played to ask the customer if they want to participate in the survey.</QXZ>
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inbound_groups-inbound_survey_accept_digit After Call Survey Accept Digit <QXZ>If the After Call Survey option is enabled above, this is the digit that the customer must press to have their call set to take a survey after the agent has handled their call.</QXZ>
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inbound_groups-inbound_survey_question_filename After Call Question Filename <QXZ>If the After Call Survey option is enabled above, and if the customer has chosen to take the survey, this is the audio prompt filename that will play the question to the customer.</QXZ>
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inbound_groups-inbound_survey_question_filename After Call Question Filename <QXZ>If the After Call Survey option is enabled above, and if the customer has chosen to take the survey, this is the audio prompt filename that will play the question to the customer. The response to this survey question will be stored in the live_inbound_log database table.</QXZ>
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inbound_groups-inbound_survey_callmenu After Call End Call Menu <QXZ>If the After Call Survey option is enabled above, this is the Call Menu that the customer will be sent to after the customer has responded to the survey question. This option can allow the customer to answer additional questions within Call Menus if desired. If this field is blank, the customer phone call will be hung up after they respond to the question.</QXZ>
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inbound_groups-customer_chat_link Customer Chat Link <QXZ>Clicking this link will take you to the customer chat interface for this in-group. You can use this link as a direct link on your website for a customer chat feature. The first link will go to a page in an IFRAME, the Second Link will go directly to a page that you can put into your own IFRAME. The Chat URL System Setting should look like one of these links without what is after the question mark.</QXZ>
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inbound_dids-did_pattern DID Extension <QXZ>This is the number, extension or DID that will trigger this entry and that you will route within the system using this function. There is a reserved default DID that you can use which is just the word -default- without the dashes, that will allows you to send any call that does not match any other existing patterns to the default DID.</QXZ>
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