ViciDial/agc_2-X
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

added status categories information to the VDADstats and CLOSERstats reports

Browse Source 
git-svn-id: svn://192.168.202.10@927 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2008-07-23 02:00:37 +00:00
parent 49bc6e6f14
commit 9741542d21
2 changed files with 203 additions and 81 deletions
Download Patch File Download Diff File Expand all files Collapse all files
www/vicidial/AST_CLOSERstats.php
+106 -37
View File
@@ -13,6 +13,7 @@
# 71218-1155 - Added end_date for multi-day reports
# 80430-1920 - Added Customer hangup cause stats
# 80709-0331 - Added time stats to call statuses
# 80722-2149 - Added Status Category stats
#
require("dbconnect.php");
@@ -88,6 +89,20 @@ while ($i < $groups_to_print)
$groups[$i] =$row[0];
$i++;
}
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statcats_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statcats_to_print)
{
$row=mysql_fetch_row($rslt);
$vsc_id[$i] = $row[0];
$vsc_name[$i] = $row[1];
$vsc_count[$i] = 0;
$i++;
}
?>
<HTML>
@@ -219,7 +234,42 @@ echo "Total DROP Calls: $DROPcalls $DROPpercent%\n"
echo "Average hold time for DROP Calls: $average_hold_seconds seconds\n";
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
$q=0;
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
$p=0;
while ($p < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$status[$q] = $row[0];
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
$q++;
$p++;
}
$stmt = "SELECT status,status_name,human_answered,category from vicidial_campaign_statuses';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
$p=0;
while ($p < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$status[$q] = $row[0];
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
$q++;
$p++;
}
##############################
######### CALL QUEUE STATS
@@ -374,35 +424,10 @@ $TOTALcalls = 0;
echo "\n";
echo "---------- CALL STATUS STATS\n";
echo "+--------+----------------------+------------+------------+----------+----------+\n";
echo "| STATUS | DESCRIPTION | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|\n";
echo "+--------+----------------------+------------+------------+----------+----------+\n";
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
echo "| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|\n";
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
## first get all statuses and names
$stmt="SELECT * from vicidial_statuses order by status";
$rslt=mysql_query($stmt, $link);
$statuses_to_print = mysql_num_rows($rslt);
$statuses_list='';
$o=0;
while ($statuses_to_print > $o)
{
$rowx=mysql_fetch_row($rslt);
$statname_list["$rowx[0]"] = "$rowx[1]";
$o++;
}
$stmt="SELECT * from vicidial_campaign_statuses order by status";
$rslt=mysql_query($stmt, $link);
$Cstatuses_to_print = mysql_num_rows($rslt);
$o=0;
while ($Cstatuses_to_print > $o)
{
$rowx=mysql_fetch_row($rslt);
$statname_list["$rowx[0]"] = "$rowx[1]";
$o++;
}
## get counts and time totals for all statuses in this campaign
$stmt="select count(*),status,sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
@@ -416,6 +441,16 @@ while ($i < $statuses_to_print)
$STATUScount = $row[0];
$RAWstatus = $row[1];
$r=0; $foundstat=0;
while ($r < $statcats_to_print)
{
if ( ($statcat_list[$RAWstatus] == "$vsc_id[$r]") and ($foundstat < 1) )
{
$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
}
$r++;
}
$TOTALcalls = ($TOTALcalls + $row[0]);
$STATUSrate = ($STATUScount / ($TOTALsec / 3600) );
$STATUSrate = sprintf("%.2f", $STATUSrate);
@@ -456,17 +491,21 @@ while ($i < $statuses_to_print)
if ($non_latin < 1)
{
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
$statcat = sprintf("%-20s", $statcat_list[$RAWstatus]);
while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}
}
else
{
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
$statcat = sprintf("%-60s", $statcat_list[$RAWstatus]);
while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}
}
echo "| $status | $status_name | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate |\n";
echo "| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate |\n";
$i++;
}
@@ -515,9 +554,39 @@ $TOTALhours = sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTAL
$TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
$TOTALrate = sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
echo "+--------+----------------------+------------+------------+----------+----------+\n";
echo "| TOTAL: | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate |\n";
echo "+--------+----------------------+------------+------------+----------+----------+\n";
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
echo "| TOTAL: | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate |\n";
echo "+------------------------------------------------------+------------+------------+----------+----------+\n";
##############################
######### STATUS CATEGORY STATS
echo "\n";
echo "---------- STATUS CATEGORY STATS\n";
echo "+----------------------+------------+--------------------------------+\n";
echo "| CATEGORY | CALLS | DESCRIPTION |\n";
echo "+----------------------+------------+--------------------------------+\n";
$TOTCATcalls=0;
$r=0;
while ($r < $statcats_to_print)
{
$TOTCATcalls = ($TOTCATcalls + $vsc_count[$r]);
$category = sprintf("%-20s", $vsc_id[$r]); while(strlen($category)>20) {$category = substr("$category", 0, -1);}
$CATcount = sprintf("%10s", $vsc_count[$r]); while(strlen($CATcount)>10) {$CATcount = substr("$CATcount", 0, -1);}
$CATname = sprintf("%-30s", $vsc_name[$r]); while(strlen($CATname)>30) {$CATname = substr("$CATname", 0, -1);}
echo "| $category | $CATcount | $CATname |\n";
$r++;
}
$TOTCATcalls = sprintf("%10s", $TOTCATcalls); while(strlen($TOTCATcalls)>10) {$TOTCATcalls = substr("$TOTCATcalls", 0, -1);}
echo "+----------------------+------------+--------------------------------+\n";
echo "| TOTAL | $TOTCATcalls |\n";
echo "+----------------------+------------+\n";
##############################
www/vicidial/AST_VDADstats.php
+97 -44
View File
@@ -13,6 +13,7 @@
# 80620-0031 - Fixed human answered calculation for drop perfentage
# 80709-0230 - Added time stats to call statuses
# 80717-2118 - Added calls/hour out of agent login time in status summary
# 80722-2049 - Added Status Category stats
#
header ("Content-type: text/html; charset=utf-8");
@@ -94,6 +95,20 @@ while ($i < $groups_to_print)
$groups[$i] =$row[0];
$i++;
}
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statcats_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statcats_to_print)
{
$row=mysql_fetch_row($rslt);
$vsc_id[$i] = $row[0];
$vsc_name[$i] = $row[1];
$vsc_count[$i] = 0;
$i++;
}
?>
<HTML>
@@ -205,8 +220,9 @@ $DROPcallsRAW = $row[0];
$DROPseconds = $row[1];
# GET LIST OF HUMAN-ANSWERED STATUSES
$stmt = "SELECT status from vicidial_statuses where human_answered='Y';";
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
$q=0;
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
@@ -214,10 +230,18 @@ $p=0;
while ($p < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$camp_ANS_STAT_SQL .= "'$row[0]',";
$status[$q] = $row[0];
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
if ($human_answered[$q]=='Y')
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
$q++;
$p++;
}
$stmt = "SELECT status from vicidial_campaign_statuses where campaign_id='" . mysql_real_escape_string($group) . "' and human_answered='Y';";
$stmt = "SELECT status,status_name,human_answered,category from vicidial_campaign_statuses where campaign_id='" . mysql_real_escape_string($group) . "';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
@@ -225,7 +249,15 @@ $p=0;
while ($p < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$camp_ANS_STAT_SQL .= "'$row[0]',";
$status[$q] = $row[0];
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
if ($human_answered[$q]=='Y')
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
$q++;
$p++;
}
$camp_ANS_STAT_SQL = eregi_replace(",$",'',$camp_ANS_STAT_SQL);
@@ -346,36 +378,11 @@ $TOTALcalls = 0;
echo "\n";
echo "---------- CALL STATUS STATS\n";
echo "+--------+----------------------+------------+----------------------------------+----------+\n";
echo "| | | | CALL TIME |AGENT TIME|\n";
echo "| STATUS | DESCRIPTION | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|\n";
echo "+--------+----------------------+------------+------------+----------+----------+----------+\n";
echo "+--------+----------------------+----------------------+------------+----------------------------------+----------+\n";
echo "| | | | | CALL TIME |AGENT TIME|\n";
echo "| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|\n";
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
## first get all statuses and names
$stmt="SELECT * from vicidial_statuses order by status";
$rslt=mysql_query($stmt, $link);
$statuses_to_print = mysql_num_rows($rslt);
$statuses_list='';
$o=0;
while ($statuses_to_print > $o)
{
$rowx=mysql_fetch_row($rslt);
$statname_list["$rowx[0]"] = "$rowx[1]";
$o++;
}
$stmt="SELECT * from vicidial_campaign_statuses where campaign_id='" . mysql_real_escape_string($group) . "' order by status";
$rslt=mysql_query($stmt, $link);
$Cstatuses_to_print = mysql_num_rows($rslt);
$o=0;
while ($Cstatuses_to_print > $o)
{
$rowx=mysql_fetch_row($rslt);
$statname_list["$rowx[0]"] = "$rowx[1]";
$o++;
}
## Pull the count of agent seconds for the total tally
$stmt="SELECT sum(pause_sec + wait_sec + talk_sec + dispo_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and pause_sec<36000 and wait_sec<36000 and talk_sec<36000 and dispo_sec<36000;";
@@ -401,6 +408,16 @@ while ($i < $statuses_to_print)
$STATUScount = $row[0];
$RAWstatus = $row[1];
$r=0;
while ($r < $statcats_to_print)
{
if ($statcat_list[$RAWstatus] == "$vsc_id[$r]")
{
$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
}
$r++;
}
$TOTALcalls = ($TOTALcalls + $row[0]);
$STATUSrate = ($STATUScount / ($TOTALsec / 3600) );
$STATUSrate = sprintf("%.2f", $STATUSrate);
@@ -444,17 +461,20 @@ while ($i < $statuses_to_print)
if ($non_latin < 1)
{
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
$statcat = sprintf("%-20s", $statcat_list[$RAWstatus]);
while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}
}
else
{
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
$statcat = sprintf("%-60s", $statcat_list[$RAWstatus]);
while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}
}
echo "| $status | $status_name | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate | $AGENTrate |\n";
echo "| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate | $AGENTrate |\n";
$i++;
}
@@ -521,10 +541,43 @@ $TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = su
$TOTALrate = sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
$aTOTALrate = sprintf("%8s", $aTOTALrate);while(strlen($aTOTALrate)>8) {$aTOTALrate = substr("$aTOTALrate", 0, -1);}
echo "+--------+----------------------+------------+------------+----------+----------+----------+\n";
echo "| TOTAL: | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate | |\n";
echo "| AGENT TIME | $aTOTALhours | | $aTOTALrate |\n";
echo "+--------------------------------------------+------------+---------------------+----------+\n";
echo "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
echo "| TOTAL: | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate | |\n";
echo "| AGENT TIME | $aTOTALhours | | $aTOTALrate |\n";
echo "+------------------------------------------------------+------------+------------+---------------------+----------+\n";
##############################
######### STATUS CATEGORY STATS
echo "\n";
echo "---------- STATUS CATEGORY STATS\n";
echo "+----------------------+------------+--------------------------------+\n";
echo "| CATEGORY | CALLS | DESCRIPTION |\n";
echo "+----------------------+------------+--------------------------------+\n";
$TOTCATcalls=0;
$r=0;
while ($r < $statcats_to_print)
{
$TOTCATcalls = ($TOTCATcalls + $vsc_count[$r]);
$category = sprintf("%-20s", $vsc_id[$r]); while(strlen($category)>20) {$category = substr("$category", 0, -1);}
$CATcount = sprintf("%10s", $vsc_count[$r]); while(strlen($CATcount)>10) {$CATcount = substr("$CATcount", 0, -1);}
$CATname = sprintf("%-30s", $vsc_name[$r]); while(strlen($CATname)>30) {$CATname = substr("$CATname", 0, -1);}
echo "| $category | $CATcount | $CATname |\n";
$r++;
}
$TOTCATcalls = sprintf("%10s", $TOTCATcalls); while(strlen($TOTCATcalls)>10) {$TOTCATcalls = substr("$TOTCATcalls", 0, -1);}
echo "+----------------------+------------+--------------------------------+\n";
echo "| TOTAL | $TOTCATcalls |\n";
echo "+----------------------+------------+\n";
##############################