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Added campaign option to allow you to set the number of seconds after a customer hangs up before the warning shows on the agent screen

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git-svn-id: svn://192.168.202.10@2334 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2015-06-10 14:01:05 +00:00
parent a0edf8e463
commit aed6e76b76
6 changed files with 40 additions and 11 deletions
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UPGRADE
+3
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@@ -85,6 +85,9 @@ OTHER CHANGES:
12. Added list_description as a webform and script variable
13. Added campaign option to allow you to set the number of seconds after a
customer hangs up before the warning shows on the agent screen
extras/MySQL_AST_CREATE_tables.sql
+3 -2
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@@ -927,7 +927,8 @@ cpd_unknown_action ENUM('DISABLED','DISPO','MESSAGE','CALLMENU','INGROUP') defau
manual_dial_search_filter VARCHAR(50) default 'NONE',
web_form_address_three TEXT,
manual_dial_override_field ENUM('ENABLED','DISABLED') default 'ENABLED',
status_display_ingroup ENUM('ENABLED','DISABLED') default 'ENABLED'
status_display_ingroup ENUM('ENABLED','DISABLED') default 'ENABLED',
customer_gone_seconds SMALLINT(5) UNSIGNED default '30'
) ENGINE=MyISAM;
CREATE TABLE vicidial_lists (
@@ -3497,4 +3498,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version';
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1414',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1415',db_schema_update_date=NOW(),reload_timestamp=NOW();
extras/upgrade_2.12.sql
+4
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@@ -164,3 +164,7 @@ ALTER TABLE vicidial_inbound_groups ADD populate_lead_ingroup ENUM('ENABLED','DI
ALTER TABLE vicidial_scripts ADD script_color VARCHAR(7) default 'white';
UPDATE system_settings SET db_schema_version='1414',db_schema_update_date=NOW() where db_schema_version < 1414;
ALTER TABLE vicidial_campaigns ADD customer_gone_seconds SMALLINT(5) UNSIGNED default '30';
UPDATE system_settings SET db_schema_version='1415',db_schema_update_date=NOW() where db_schema_version < 1415;
www/agc/vicidial.php
+12 -4
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@@ -489,10 +489,11 @@
# 150608-1126 - Added campaign option to disable the manual dial override field
# 150609-1736 - Added status_display_ingroup option
# 150609-1917 - Added list_description web url variable
# 150610-0940 - Added customer_gone_seconds campaign option
#
$version = '2.12-461c';
$build = '150609-1917';
$version = '2.12-462c';
$build = '150610-0940';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=85;
$one_mysql_log=0;
@@ -1596,7 +1597,7 @@ else
$HKstatusnames = substr("$HKstatusnames", 0, -1);
##### grab the campaign settings
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -1730,6 +1731,11 @@ else
$web_form_address_three = $row[126];
$manual_dial_override_field=$row[127];
$status_display_ingroup = $row[128];
$customer_gone_seconds = $row[129];
if ( (strlen($customer_gone_seconds) < 1) or ($customer_gone_seconds < 1) )
{$customer_gone_seconds=30;}
$customer_gone_seconds_negative = ($customer_gone_seconds * -1);
if ( ($callback_active_limit_override == 'Y') and ($callback_active_limit > 0) )
{
@@ -4130,6 +4136,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var api_transferconf_ID = '';
var manual_dial_override_field='<?php echo $manual_dial_override_field ?>';
var status_display_ingroup='<?php echo $status_display_ingroup ?>';
var customer_gone_seconds='<?php echo $customer_gone_seconds_negative ?>';
var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
@@ -14796,7 +14803,8 @@ function phone_number_format(formatphone) {
{TerritorySelect_submit();}
}
if (logout_stop_timeouts==1) {WaitingForNextStep=1;}
if ( (custchannellive < -30) && (lastcustchannel.length > 3) && (no_empty_session_warnings < 1) && (document.vicidial_form.lead_id.value != '') ) {CustomerChanneLGone();}
if ( (custchannellive < customer_gone_seconds) && (lastcustchannel.length > 3) && (no_empty_session_warnings < 1) && (document.vicidial_form.lead_id.value != '') )
{CustomerChanneLGone();}
// document.getElementById("debugbottomspan").innerHTML = "custchannellive: " + custchannellive + " lastcustchannel.length: " + lastcustchannel.length + " no_empty_session_warnings: " + no_empty_session_warnings + " lead_id: |" + document.vicidial_form.lead_id.value + "|";
if ( (custchannellive < -10) && (lastcustchannel.length > 3) ) {ReChecKCustoMerChaN();}
if ( (nochannelinsession > 16) && (check_n > 15) && (no_empty_session_warnings < 1) ) {NoneInSession();}
www/vicidial/admin.php
+12 -5
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File diff suppressed because one or more lines are too long
www/vicidial/help.php
+6
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@@ -49,6 +49,7 @@
# 150608-1154 - Added manual dial override field entry and updated manual dial search and filter entries
# 150609-1204 - Added chat-related entries
# 150609-1231 - Added new agent screen status display option entries
# 150610-0938 - Added campaigns-customer_gone_seconds
#
require("dbconnect_mysqli.php");
@@ -1511,6 +1512,11 @@ if ($SSoutbound_autodial_active > 0)
<BR>
<B><?php echo _QXZ("Agent Pause Max Seconds"); ?> -</B><?php echo _QXZ("If this is set to greater than 0, and the agent has not gone out of PAUSED status in this number of seconds, the agent will automatically be logged out of the agent screen. Default is 0 for disabled."); ?>
<BR>
<A NAME="campaigns-customer_gone_seconds">
<BR>
<B><?php echo _QXZ("Customer Gone Warning Seconds"); ?> -</B><?php echo _QXZ("This setting controls the number of seconds after a customer hangs up before a warning that the customer has hung up will appear on the agent screen. Default is 30."); ?>
<BR>
<A NAME="campaigns-screen_labels">
<BR>