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Added AHT to CUSTOM INDICATOR section in Inbound Reports

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git-svn-id: svn://192.168.202.10@3497 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2021-08-21 20:21:00 +00:00
parent 02d9237389
commit b51eb34911
3 changed files with 72 additions and 5 deletions
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www/vicidial/AST_CLOSERstats.php
+33 -2
View File
@@ -1,7 +1,7 @@
<?php
# AST_CLOSERstats.php
#
# Copyright (C) 2020 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2021 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES:
# 60619-1714 - Added variable filtering to eliminate SQL injection attack threat
@@ -65,6 +65,7 @@
# 190930-1345 - Fixed PHP7 array issue
# 200924-0917 - Added two new drop calculations
# 210525-1715 - Fixed help display, modification for more call details
# 210821-1521 - Added AHT to CUSTOM INDICATOR section
#
$startMS = microtime();
@@ -134,7 +135,7 @@ if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_fo
### ARCHIVED DATA CHECK CONFIGURATION
$archives_available="N";
$log_tables_array=array("vicidial_did_log", "vicidial_closer_log", "live_inbound_log");
$log_tables_array=array("vicidial_did_log", "vicidial_closer_log", "live_inbound_log", "vicidial_agent_log");
for ($t=0; $t<count($log_tables_array); $t++)
{
$table_name=$log_tables_array[$t];
@@ -147,12 +148,14 @@ if ($search_archived_data)
$vicidial_did_log_table=use_archive_table("vicidial_did_log");
$vicidial_closer_log_table=use_archive_table("vicidial_closer_log");
$live_inbound_log_table=use_archive_table("live_inbound_log");
$vicidial_agent_log_table=use_archive_table("vicidial_agent_log");
}
else
{
$vicidial_did_log_table="vicidial_did_log";
$vicidial_closer_log_table="vicidial_closer_log";
$live_inbound_log_table="live_inbound_log";
$vicidial_agent_log_table="vicidial_agent_log";
}
#############
@@ -1075,6 +1078,30 @@ if (strlen($group_SQL)>3)
$PCTanswer_sec_pct_rt_stat_two = (MathZDC($answer_sec_pct_rt_stat_two, $ANSWEREDcalls) * 100);
$PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0);
#$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two);
$stmt="SELECT uniqueid from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') and uniqueid!='';";
$rslt=mysql_to_mysqli($stmt, $link);
$uniqueids_to_print = mysqli_num_rows($rslt);
if ($DB) {$MAIN.="$uniqueids_to_print|$stmt\n";}
$uip=0; $uniqueidSQL='';
while ($uip < $uniqueids_to_print)
{
$row=mysqli_fetch_row($rslt);
if ($uip > 0) {$uniqueidSQL .= ",";}
$uniqueidSQL .= "'$row[0]'";
$uip++;
}
if (strlen($uniqueidSQL) < 2) {$uniqueidSQL="'X'";}
$stmt = "SELECT count(*),sum(talk_sec + dispo_sec) from ".$vicidial_agent_log_table." where uniqueid IN($uniqueidSQL) and event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and talk_sec < 65000 and dispo_sec < 65000;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$AHTcalls = $row[0];
$AHTtime = $row[1];
$AHTaverage = (MathZDC($AHTtime, $AHTcalls));
$TALK_DISPO_HOLDseconds = round($AHTaverage, 0);
}
}
@@ -1084,10 +1111,12 @@ if ($EMAIL=='Y')
$MAIN.="---------- "._QXZ("CUSTOM INDICATORS")."\n";
$MAIN.="GDE "._QXZ("(Answered/Total emails taken in to this In-Group):",50)." $ANSWEREDpercent%\n";
$MAIN.="ACR "._QXZ("(Dropped/Answered):",50)." $DROP_ANSWEREDpercent%\n";
$MAIN.="AHT "._QXZ("(Agent-Answered emails / Talk+Hold+Dead+Dispo sec):",50)." $TALK_DISPO_HOLDseconds sec\n";
$CSV_text1.="\n\""._QXZ("CUSTOM INDICATORS")."\"\n";
$CSV_text1.="\"GDE "._QXZ("(Answered/Total emails taken in to this In-Group)").":\",\"$ANSWEREDpercent%\"\n";
$CSV_text1.="\"ACR "._QXZ("(Dropped/Answered)").":\",\"$DROP_ANSWEREDpercent%\"\n";
$CSV_text1.="\"AHT "._QXZ("(Agent-Answered emails / Talk+Hold+Dead+Dispo time)").":\",\"$TALK_DISPO_HOLDseconds sec\"\n";
}
else
{
@@ -1095,10 +1124,12 @@ else
$MAIN.="---------- "._QXZ("CUSTOM INDICATORS")."\n";
$MAIN.="GDE "._QXZ("(Answered/Total calls taken in to this In-Group):",50)." $ANSWEREDpercent%\n";
$MAIN.="ACR "._QXZ("(Dropped/Answered):",50)." $DROP_ANSWEREDpercent%\n";
$MAIN.="AHT "._QXZ("(Agent-Answered calls / Talk+Hold+Dead+Dispo sec):",50)." $TALK_DISPO_HOLDseconds sec\n";
$CSV_text1.="\n\""._QXZ("CUSTOM INDICATORS")."\"\n";
$CSV_text1.="\"GDE "._QXZ("(Answered/Total calls taken in to this In-Group)").":\",\"$ANSWEREDpercent%\"\n";
$CSV_text1.="\"ACR "._QXZ("(Dropped/Answered)").":\",\"$DROP_ANSWEREDpercent%\"\n";
$CSV_text1.="\"AHT "._QXZ("(Agent-Answered calls / Talk+Hold+Dead+Dispo time)").":\",\"$TALK_DISPO_HOLDseconds sec\"\n";
}
if ($DID!='Y')
www/vicidial/AST_CLOSERstats_v2.php
+36 -2
View File
@@ -1,7 +1,7 @@
<?php
# AST_CLOSERstats_v2.php
#
# Copyright (C) 2020 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2021 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES:
# 60619-1714 - Added variable filtering to eliminate SQL injection attack threat
@@ -68,6 +68,7 @@
# 190508-1901 - Streamlined DID check to optimize page load
# 190930-1345 - Fixed PHP7 array issue
# 200924-0918 - Added two new drop calculations
# 210821-1520 - Added AHT to CUSTOM INDICATOR section
#
$startMS = microtime();
@@ -138,7 +139,7 @@ if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_fo
### ARCHIVED DATA CHECK CONFIGURATION
$archives_available="N";
$log_tables_array=array("vicidial_did_log", "vicidial_closer_log", "live_inbound_log");
$log_tables_array=array("vicidial_did_log", "vicidial_closer_log", "live_inbound_log", "vicidial_agent_log");
for ($t=0; $t<count($log_tables_array); $t++)
{
$table_name=$log_tables_array[$t];
@@ -151,12 +152,14 @@ if ($search_archived_data)
$vicidial_did_log_table=use_archive_table("vicidial_did_log");
$vicidial_closer_log_table=use_archive_table("vicidial_closer_log");
$live_inbound_log_table=use_archive_table("live_inbound_log");
$vicidial_agent_log_table=use_archive_table("vicidial_agent_log");
}
else
{
$vicidial_did_log_table="vicidial_did_log";
$vicidial_closer_log_table="vicidial_closer_log";
$live_inbound_log_table="live_inbound_log";
$vicidial_agent_log_table="vicidial_agent_log";
}
#############
@@ -891,6 +894,7 @@ $orig_call_time_clause=preg_replace('/ OR $/', '', $orig_call_time_clause);
$orig_call_time_clause.=" )";
$calldate_call_time_clause=preg_replace('/<DATE_COLUMN>/', 'call_date', $orig_call_time_clause);
$starttime_call_time_clause=preg_replace('/<DATE_COLUMN>/', 'start_time', $orig_call_time_clause);
$eventtime_call_time_clause=preg_replace('/<DATE_COLUMN>/', 'event_time', $orig_call_time_clause);
# Calculate first record in interval and last
@@ -1331,6 +1335,30 @@ if (strlen($group_SQL)>3)
$PCTanswer_sec_pct_rt_stat_two = (MathZDC($answer_sec_pct_rt_stat_two, $ANSWEREDcalls) * 100);
$PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0);
#$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two);
$stmt="SELECT uniqueid from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') and uniqueid!='';";
$rslt=mysql_to_mysqli($stmt, $link);
$uniqueids_to_print = mysqli_num_rows($rslt);
if ($DB) {$MAIN.="$uniqueids_to_print|$stmt\n";}
$uip=0; $uniqueidSQL='';
while ($uip < $uniqueids_to_print)
{
$row=mysqli_fetch_row($rslt);
if ($uip > 0) {$uniqueidSQL .= ",";}
$uniqueidSQL .= "'$row[0]'";
$uip++;
}
if (strlen($uniqueidSQL) < 2) {$uniqueidSQL="'X'";}
$stmt = "SELECT count(*),sum(talk_sec + dispo_sec) from ".$vicidial_agent_log_table." where uniqueid IN($uniqueidSQL) and event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and talk_sec < 65000 and dispo_sec < 65000;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$AHTcalls = $row[0];
$AHTtime = $row[1];
$AHTaverage = (MathZDC($AHTtime, $AHTcalls));
$TALK_DISPO_HOLDseconds = round($AHTaverage, 0);
}
}
@@ -1340,10 +1368,12 @@ if ($CHAT=='Y')
$MAIN.="---------- "._QXZ("CUSTOM INDICATORS")."\n";
$MAIN.="GDE "._QXZ("(Answered/Total chats taken in to this In-Group)",50).": $ANSWEREDpercent%\n";
$MAIN.="ACR "._QXZ("(Dropped/Answered)",50).": $DROP_ANSWEREDpercent%\n";
$MAIN.="AHT "._QXZ("(Agent-Answered chats / Talk+Hold+Dead+Dispo sec)",50).": $TALK_DISPO_HOLDseconds sec\n";
$CSV_text1.="\n\""._QXZ("CUSTOM INDICATORS")."\"\n";
$CSV_text1.="\"GDE "._QXZ("(Answered/Total chats taken in to this In-Group)").":\",\"$ANSWEREDpercent%\"\n";
$CSV_text1.="\"ACR "._QXZ("(Dropped/Answered)").":\",\"$DROP_ANSWEREDpercent%\"\n";
$CSV_text1.="\"AHT "._QXZ("(Agent-Answered chats / Talk+Hold+Dead+Dispo sec)").":\",\"$TALK_DISPO_HOLDseconds sec\"\n";
}
elseif ($EMAIL=='Y')
{
@@ -1351,10 +1381,12 @@ elseif ($EMAIL=='Y')
$MAIN.="---------- "._QXZ("CUSTOM INDICATORS")."\n";
$MAIN.="GDE "._QXZ("(Answered/Total emails taken in to this In-Group)",50).": $ANSWEREDpercent%\n";
$MAIN.="ACR "._QXZ("(Dropped/Answered)",50).": $DROP_ANSWEREDpercent%\n";
$MAIN.="AHT "._QXZ("(Agent-Answered emails / Talk+Hold+Dead+Dispo sec)",50).": $TALK_DISPO_HOLDseconds sec\n";
$CSV_text1.="\n\""._QXZ("CUSTOM INDICATORS")."\"\n";
$CSV_text1.="\"GDE "._QXZ("(Answered/Total emails taken in to this In-Group)").":\",\"$ANSWEREDpercent%\"\n";
$CSV_text1.="\"ACR "._QXZ("(Dropped/Answered)").":\",\"$DROP_ANSWEREDpercent%\"\n";
$CSV_text1.="\"AHT "._QXZ("(Agent-Answered emails / Talk+Hold+Dead+Dispo sec)").":\",\"$TALK_DISPO_HOLDseconds sec\"\n";
}
else
{
@@ -1362,10 +1394,12 @@ else
$MAIN.="---------- "._QXZ("CUSTOM INDICATORS")."\n";
$MAIN.="GDE "._QXZ("(Answered/Total calls taken in to this In-Group)",50).": $ANSWEREDpercent%\n";
$MAIN.="ACR "._QXZ("(Dropped/Answered)",50).": $DROP_ANSWEREDpercent%\n";
$MAIN.="AHT "._QXZ("(Agent-Answered calls / Talk+Hold+Dead+Dispo sec)",50).": $TALK_DISPO_HOLDseconds sec\n";
$CSV_text1.="\n\""._QXZ("CUSTOM INDICATORS")."\"\n";
$CSV_text1.="\"GDE "._QXZ("(Answered/Total calls taken in to this In-Group)").":\",\"$ANSWEREDpercent%\"\n";
$CSV_text1.="\"ACR "._QXZ("(Dropped/Answered)").":\",\"$DROP_ANSWEREDpercent%\"\n";
$CSV_text1.="\"AHT "._QXZ("(Agent-Answered calls / Talk+Hold+Dead+Dispo sec)").":\",\"$TALK_DISPO_HOLDseconds sec\"\n";
}
if ($DID!='Y')
www/vicidial/callerID_log_report.php
+3 -1
View File
@@ -392,6 +392,7 @@ if ($SUBMIT)
$call_date=$row[1];
$status=$row[2];
$stmt2="select call_date, channel, outbound_cid from ".$vicidial_dial_log_table." where lead_id='$lead_id' and call_date>='$call_date'-INTERVAL $interval SECOND and call_date<='$call_date'+INTERVAL $interval SECOND";
#print $stmt2."<BR>\n";
$rslt2=mysql_to_mysqli($stmt2, $link);
while($row2=mysqli_fetch_row($rslt2))
{
@@ -404,6 +405,7 @@ if ($SUBMIT)
$CID["$caller_id"][1]++;
$log_calls++;
}
else {print "$status not in $status_string<BR>\n";}
}
}
@@ -741,4 +743,4 @@ if ($file_exported > 0)
exit;
?>
?>