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Modified to include disposition seconds in Erlang C report

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Minor fix for Agent Days Detail report

git-svn-id: svn://192.168.202.10@2871 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2017-12-06 14:35:31 +00:00
parent 5bd8f6f027
commit b54ee37ffb
2 changed files with 36 additions and 26 deletions
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www/vicidial/AST_agent_days_detail.php
+2 -1
View File
@@ -32,6 +32,7 @@
# 160714-2348 - Added and tested ChartJS features for more aesthetically appealing graphs
# 170409-1542 - Added IP List validation code
# 171012-2015 - Fixed javascript/apache errors with graphs
# 171204-2300 - Fixed minor reporting bug
#
$startMS = microtime();
@@ -547,7 +548,7 @@ else
while ($m < $k)
{
$Sdate=$datesARY[$m];
$Scalls=$calls[$m];
$Scalls=0;
$SstatusesHTML='';
$SstatusesFILE='';
$CIScount=0;
www/vicidial/Erlang_report.php
+34 -25
View File
@@ -9,6 +9,7 @@
# 170504-2245 - Minor bug fixes
# 170829-0040 - Added screen color settings
# 171012-2015 - Fixed javascript/apache errors with graphs
# 171205-2304 - Modified to include disposition seconds in C report
#
$startMS = microtime();
@@ -681,7 +682,7 @@ else
$avg_stmt="select avg(length_in_sec) as avg_length from vicidial_log where length_in_sec is not null and campaign_id in ($campaign_SQL) and call_date>='$query_date 00:00:00' and call_date<='$end_date 23:59:59'"; # **
$wrapup_stmt="select uniqueid from vicidial_log where length_in_sec is not null and user!='VDCL' and campaign_id in ($campaign_SQL) and call_date>='$query_date 00:00:00' and call_date<='$end_date 23:59:59'"; # ***
$wrapup_stmt="select uniqueid from vicidial_log where length_in_sec is not null and user!='VDAD' and campaign_id in ($campaign_SQL) and call_date>='$query_date 00:00:00' and call_date<='$end_date 23:59:59'"; # ***
}
if ($DB) {echo "|$hour_stmt|\n";}
if ($DB) {echo "|$avg_stmt|\n";}
@@ -696,18 +697,32 @@ else
$avg_row=mysqli_fetch_array($avg_rslt);
$average_call_length=$avg_row["avg_length"];
$wrapup_rslt=mysql_to_mysqli($wrapup_stmt, $link); # ***
$wrapup_calls=mysqli_num_rows($wrapup_rslt);
$uid_ct=0;
$uid_clause="";
$dispo_secs=0;
$talk_secs=0;
while ($wrapup_row=mysqli_fetch_row($wrapup_rslt)) {
$uid_ct++;
$uid_clause.="'$wrapup_row[0]',";
if ($uid_ct%100==0) {
if ($erlang_type=="C") { # Erlang B reports SHOULD NOT INCLUDE WRAPUP TIME
$wrapup_rslt=mysql_to_mysqli($wrapup_stmt, $link); # ***
$wrapup_calls=mysqli_num_rows($wrapup_rslt);
$uid_ct=0;
$uid_clause="";
$dispo_secs=0;
$talk_secs=0;
while ($wrapup_row=mysqli_fetch_row($wrapup_rslt)) {
$uid_ct++;
$uid_clause.="'$wrapup_row[0]',";
if ($uid_ct%100==0) {
$uid_clause=preg_replace('/,$/', '', $uid_clause);
$uid_stmt="select dispo_sec, talk_sec from vicidial_agent_log where uniqueid in ($uid_clause)";
if ($DB) {echo "|$uid_stmt|\n";}
$uid_rslt=mysql_to_mysqli($uid_stmt, $link);
while ($uid_row=mysqli_fetch_row($uid_rslt)) {
$dispo_secs+=$uid_row[0];
$talk_secs+=$uid_row[1];
}
$uid_clause="";
}
}
if (strlen($uid_clause)>0) {
$uid_clause=preg_replace('/,$/', '', $uid_clause);
$uid_stmt="select dispo_sec, talk_sec from vicidial_agent_log where uniqueid in ($uid_clause)";
if ($DB) {echo "|$uid_stmt|\n";}
$uid_rslt=mysql_to_mysqli($uid_stmt, $link);
while ($uid_row=mysqli_fetch_row($uid_rslt)) {
$dispo_secs+=$uid_row[0];
@@ -715,19 +730,13 @@ else
}
$uid_clause="";
}
$avg_dispo_sec=MathZDC($dispo_secs, $wrapup_calls);
$avg_talk_sec=MathZDC($talk_secs, $wrapup_calls);
$average_talk_length=$average_call_length;
$average_call_length+=$avg_dispo_sec;
}
if (strlen($uid_clause)>0) {
$uid_clause=preg_replace('/,$/', '', $uid_clause);
$uid_stmt="select dispo_sec, talk_sec from vicidial_agent_log where uniqueid in ($uid_clause)";
$uid_rslt=mysql_to_mysqli($uid_stmt, $link);
while ($uid_row=mysqli_fetch_row($uid_rslt)) {
$dispo_secs+=$uid_row[0];
$talk_secs+=$uid_row[1];
}
$uid_clause="";
}
$avg_dispo_sec=MathZDC($dispo_secs, $wrapup_calls);
$avg_talk_sec=MathZDC($talk_secs, $wrapup_calls);
#####
@@ -800,8 +809,8 @@ else
$ASCII_text.="| ".sprintf("%70s", _QXZ("Desired sale rate: ")).sprintf("%-5.2f", "$sale_chance").sprintf("%-142s", " %")." |\n";
$ASCII_text.="| ".sprintf("%70s", _QXZ("Actual sale rate: ")).sprintf("%-5.2f", (100*$sale_percent)).sprintf("%-142s", " %")." |\n";
$ASCII_text.="| ".sprintf("%70s", _QXZ("Average call duration: ")).sprintf("%-147.2f", "$average_call_length")." |\n";
# $ASCII_text.="| ".sprintf("%70s", _QXZ("Average talk length: ")).sprintf("%-147.4f", "$avg_talk_sec")." |\n";
# $ASCII_text.="| ".sprintf("%70s", _QXZ("Average wrapup time: ")).sprintf("%-147.4f", "$avg_dispo_sec")." |\n";
$ASCII_text.="| ".sprintf("%70s", _QXZ("Average call length: ")).sprintf("%-147.4f", "$average_talk_length")." |\n";
$ASCII_text.="| ".sprintf("%70s", _QXZ("Average wrapup time: ")).sprintf("%-147.4f", "$avg_dispo_sec")." |\n";
$ASCII_text.="| ".sprintf("%70s", _QXZ("Erlangs: ")).sprintf("%-147.4f", $total_erlangs)." |\n";
}
$HTML_text.="<table width='640' border='0' cellpadding='2' cellspacing='0'>";