Added ability to set scheduled callbacks with Agent API.
Added alt_phone and address3 field searches to DID and Call Menu in-group call routing, to allow searching first by phone number, then optionally by alt_phone and address3. Fixed admin change log display issue git-svn-id: svn://192.168.202.10@1755 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -763,6 +763,12 @@ OTHER CHANGES:
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173. Added ability to block customer information and hide portions of customer
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phone numbers within the admin interface on a per admin-user basis.
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174. Added ability to set scheduled callbacks with Agent API.
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175. Added alt_phone and address3 field searches to DID and Call Menu in-group
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call routing, to allow searching first by phone number, then optionally
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by alt_phone and address3.
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@@ -14,6 +14,15 @@
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# ; - CIDLOOKUP - Lookup CID to find record in whole system
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# ; - CIDLOOKUPRL - Restrict lookup to one list
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# ; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
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# ; - CIDLOOKUPALT - Lookup CID to find record in whole system by phone number then alt_phone
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# ; - CIDLOOKUPRLALT - Restrict lookup to one list by phone number then alt_phone
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# ; - CIDLOOKUPRCALT - Restrict lookup to one campaign's lists by phone number then alt_phone
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# ; - CIDLOOKUPADDR3 - Lookup CID to find record in whole system by phone number then address3
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# ; - CIDLOOKUPRLADDR3 - Restrict lookup to one list by phone number then address3
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# ; - CIDLOOKUPRCADDR3 - Restrict lookup to one campaign's lists by phone number then address3
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# ; - CIDLOOKUPALTADDR3 - Lookup CID to find record in whole system by phone number then alt_phone then address3
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# ; - CIDLOOKUPRLALTADDR3 - Restrict lookup to one list by phone number then alt_phone then address3
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# ; - CIDLOOKUPRCALTADDR3 - Restrict lookup to one campaign's lists by phone number then alt_phone then address3
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# ; - CLOSER - Closer calls from VICIDIAL fronters(and previous in-group calls)
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# ; - ANI - ANI received, add record with phone number (based on RBS T1s)
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# ; - ANILOOKUP - Lookup ANI to find record in whole system
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@@ -160,6 +169,7 @@
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# 110922-2149 - Added compatibility with DID remote agent extension overrides
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# 110923-1133 - Added drop and after-hours to callmenu, and added action transfer cid setting
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# 111102-2014 - Added in-group max_calls_ feature
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# 111116-0157 - Added ALT and ADDR3 methods for CIDLOOKUP
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#
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$script = 'agi-VDAD_ALL_inbound.agi';
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@@ -171,7 +181,7 @@ $wait_prompt_runs=0;
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$at='@';
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$S='*';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=187;
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$mysql_log_count=189;
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$one_mysql_log=0;
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@@ -915,48 +925,86 @@ if ($call_handle_method =~ /LOOKUP/)
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}
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else
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{
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### insert a record into the vicidial_list table
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
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$affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02011'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$cbc=0;
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$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
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$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02012'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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if ($sthArows > 0)
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$VLfound=0;
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if ($call_handle_method =~ /ALT/)
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{
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@aryA = $sthA->fetchrow_array;
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$insert_lead_id = $aryA[0];
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$cbc++;
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$stmtA= "SELECT lead_id from vicidial_list where alt_phone='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
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if ($AGILOG) {$agi_string = "VDAD vicidial_list ALT search |$phone_number|$stmtA|"; &agi_output;}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='02188'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$insert_lead_id = $aryA[0];
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$VLfound++;
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$sthA->finish();
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if ($AGILOG) {$agi_string = "VDAD vicidial_list ALT found |$insert_lead_id|$stmtA|"; &agi_output;}
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}
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}
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$sthA->finish();
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### Start the Add-Lead-URL get proccess
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if (length($add_lead_url) > 5)
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if ( ($call_handle_method =~ /ADDR3/) && ($VLfound < 1) )
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{
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$PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
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$XXqueryCID = "Y$CIDdate$PADlead_id";
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$launch = $PATHhome . "/AST_send_URL.pl";
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$launch .= " --SYSLOG" if ($SYSLOG);
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$launch .= " --lead_id=" . $insert_lead_id;
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$launch .= " --phone_number=" . $phone_number;
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$launch .= " --user=";
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$launch .= " --call_type=IN";
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$launch .= " --campaign=" . $channel_group;
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$launch .= " --uniqueid=" . $uniqueid;
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$launch .= " --alt_dial=";
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$launch .= " --call_id=" . $XXqueryCID;
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$launch .= " --function=INGROUP_ADD_LEAD_URL";
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system($launch . ' &');
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if ($AGILOG) {$agi_string = "$launch|"; &agi_output;}
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$stmtA= "SELECT lead_id from vicidial_list where address3='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
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if ($AGILOG) {$agi_string = "VDAD vicidial_list ADDR3 search |$phone_number|$stmtA|"; &agi_output;}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='02189'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$insert_lead_id = $aryA[0];
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$VLfound++;
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$sthA->finish();
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if ($AGILOG) {$agi_string = "VDAD vicidial_list ADDR3 found |$insert_lead_id|$stmtA|"; &agi_output;}
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}
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}
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if ($VLfound < 1)
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{
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### insert a record into the vicidial_list table
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
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$affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02011'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$cbc=0;
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$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
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$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02012'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$insert_lead_id = $aryA[0];
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$cbc++;
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}
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$sthA->finish();
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if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$insert_lead_id|$stmtA|"; &agi_output;}
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### Start the Add-Lead-URL get proccess
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if (length($add_lead_url) > 5)
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{
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$PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
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$XXqueryCID = "Y$CIDdate$PADlead_id";
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$launch = $PATHhome . "/AST_send_URL.pl";
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$launch .= " --SYSLOG" if ($SYSLOG);
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$launch .= " --lead_id=" . $insert_lead_id;
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$launch .= " --phone_number=" . $phone_number;
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$launch .= " --user=";
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$launch .= " --call_type=IN";
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$launch .= " --campaign=" . $channel_group;
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$launch .= " --uniqueid=" . $uniqueid;
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$launch .= " --alt_dial=";
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$launch .= " --call_id=" . $XXqueryCID;
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$launch .= " --function=INGROUP_ADD_LEAD_URL";
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system($launch . ' &');
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if ($AGILOG) {$agi_string = "$launch|"; &agi_output;}
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}
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if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$insert_lead_id|$stmtA|"; &agi_output;}
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}
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}
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}
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}
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+11
-2
@@ -1,4 +1,4 @@
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AGENT API DOCUMENT Started: 2008-07-03 Updated: 2011-09-11
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AGENT API DOCUMENT Started: 2008-07-03 Updated: 2011-11-14
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This document describes the functions of an API(Application Programming Interface)
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for the VICIDIAL Agent screen. This functionality will be rather limited at first
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@@ -106,7 +106,16 @@ DESCRIPTION:
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Sets the status of the current customer call on the agent dispotion screen
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VALUES: (value)
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Any valid status in the VICIDIAL system will work for this function
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value -
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Any valid status in the VICIDIAL system will work for this function
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callback_datetime -
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YYYY-MM-DD+HH:MM:SS, date and time of scheduled callback. REQUIRED if callback is set and status is flagged as a scheduled callback
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callback_type -
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USERONLY or ANYONE, default is ANYONE
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callback_comments -
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Optional comments to appear when the callback is called back, must be less than 200 characters in length
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qm_dispo_code -
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Option callstatus code used if QM is enabled
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EXAMPLE URL:
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http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=external_status&value=A
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@@ -15,7 +15,7 @@ Development Stages:
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1. Create admin interface to manage dynamic fields per list_id
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2. Create display of custom fields within the ViciDial agent interface, including variables to be used in web forms and scripts
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3. Add exporting of custom tables to list download feature as well as the calls export report
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4. Create list loading interface to put leads into the vicidial_list table and the custom fields, includes reusable template definitions(field mapping)
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4. Create list loading interface to put leads into the vicidial_list table and the custom fields, includes reusable template definitions(field mapping pending)
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Limitations:
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- You could not dial leads sorted by any custom fields
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@@ -1,11 +1,11 @@
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NON-AGENT API DOCUMENT Started: 2008-07-24 Updated: 2011-09-28
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NON-AGENT API DOCUMENT Started: 2008-07-24 Updated: 2011-11-06
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This document describes the functions of an API(Application Programming
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Interface) for all functions NOT directly relating to the VICIDIAL Agent screen.
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This functionality will be rather limited at first and will be built upon as
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critical functions are identified and programmed into it.
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There is also an agent API script, for more information on that, please read
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There is also an Agent API script, for more information on that, please read
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the AGENT_API.txt document.
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@@ -232,7 +232,7 @@ data2: callerID or number called(sometimes prepended by DNIS) [3101-9015556189],
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vicidial_list field you would like to prefend to the phone number on
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ENTERQUEUE/CALLOUTBOUND events
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data3: ??
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data3: optional qm_dispo_code variable for CALLSTATUS verbs, submitted through the agent-API external_status function
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data4: ??
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@@ -369,7 +369,7 @@ comments VARCHAR(20),
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campaign_weight TINYINT(1) default '0',
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calls_today SMALLINT(5) UNSIGNED default '0',
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external_hangup VARCHAR(1) default '',
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external_status VARCHAR(6) default '',
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external_status VARCHAR(255) default '',
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external_pause VARCHAR(20) default '',
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external_dial VARCHAR(100) default '',
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external_ingroups TEXT,
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@@ -1472,7 +1472,8 @@ campaign_cid_areacodes_enabled ENUM('0','1') default '1',
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pllb_grouping_limit SMALLINT(5) default '100',
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did_ra_extensions_enabled ENUM('0','1') default '0',
|
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expanded_list_stats ENUM('0','1') default '1',
|
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contacts_enabled ENUM('0','1') default '0'
|
||||
contacts_enabled ENUM('0','1') default '0',
|
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svn_version VARCHAR(100) default ''
|
||||
);
|
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|
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CREATE TABLE vicidial_campaigns_list_mix (
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@@ -2580,6 +2581,27 @@ location VARCHAR(100) default ''
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CREATE INDEX ci_first_name on contact_information (first_name);
|
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CREATE INDEX ci_last_name on contact_information (last_name);
|
||||
|
||||
CREATE TABLE dialable_inventory_snapshots (
|
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snapshot_id INT(10) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
||||
snapshot_time DATETIME default NULL,
|
||||
list_id BIGINT(14) unsigned default NULL,
|
||||
list_name VARCHAR(30) default NULL,
|
||||
campaign_id VARCHAR(8) default NULL,
|
||||
list_lastcalldate VARCHAR(20) default NULL,
|
||||
list_start_inv mediumint(8) unsigned default NULL,
|
||||
dialable_count mediumint(8) unsigned default NULL,
|
||||
dialable_count_nofilter mediumint(8) unsigned default NULL,
|
||||
dialable_count_oneoff mediumint(8) unsigned default NULL,
|
||||
dialable_count_inactive mediumint(8) unsigned default NULL,
|
||||
average_call_count decimal(3,1) default NULL,
|
||||
penetration decimal(5,2) default NULL,
|
||||
shift_data TEXT,
|
||||
time_setting ENUM('LOCAL','SERVER') default NULL,
|
||||
UNIQUE KEY snapshot_date_list_key
|
||||
(snapshot_time,list_id,time_setting),
|
||||
KEY snapshot_date_key (snapshot_time)
|
||||
);
|
||||
|
||||
|
||||
ALTER TABLE vicidial_campaign_server_stats ENGINE=MEMORY;
|
||||
|
||||
@@ -2732,7 +2754,7 @@ CREATE TABLE vicidial_log_noanswer_archive LIKE vicidial_log_noanswer;
|
||||
CREATE TABLE vicidial_did_agent_log_archive LIKE vicidial_did_agent_log;
|
||||
CREATE UNIQUE INDEX vdala on vicidial_did_agent_log_archive (uniqueid,call_date,did_route);
|
||||
|
||||
UPDATE system_settings SET db_schema_version='1308',db_schema_update_date=NOW();
|
||||
UPDATE system_settings SET db_schema_version='1309',db_schema_update_date=NOW();
|
||||
|
||||
GRANT RELOAD ON *.* TO cron@'%';
|
||||
GRANT RELOAD ON *.* TO cron@localhost;
|
||||
|
||||
@@ -1178,3 +1178,30 @@ ALTER TABLE vicidial_closer_log MODIFY term_reason ENUM('CALLER','AGENT','QUEUET
|
||||
ALTER TABLE vicidial_closer_log_archive MODIFY term_reason ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','HOLDRECALLXFER','HOLDTIME','NOAGENT','NONE','MAXCALLS') default 'NONE';
|
||||
|
||||
UPDATE system_settings SET db_schema_version='1308',db_schema_update_date=NOW() where db_schema_version < 1308;
|
||||
|
||||
CREATE TABLE dialable_inventory_snapshots (
|
||||
snapshot_id INT(10) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
|
||||
snapshot_time DATETIME default NULL,
|
||||
list_id BIGINT(14) unsigned default NULL,
|
||||
list_name VARCHAR(30) default NULL,
|
||||
campaign_id VARCHAR(8) default NULL,
|
||||
list_lastcalldate VARCHAR(20) default NULL,
|
||||
list_start_inv mediumint(8) unsigned default NULL,
|
||||
dialable_count mediumint(8) unsigned default NULL,
|
||||
dialable_count_nofilter mediumint(8) unsigned default NULL,
|
||||
dialable_count_oneoff mediumint(8) unsigned default NULL,
|
||||
dialable_count_inactive mediumint(8) unsigned default NULL,
|
||||
average_call_count decimal(3,1) default NULL,
|
||||
penetration decimal(5,2) default NULL,
|
||||
shift_data TEXT,
|
||||
time_setting ENUM('LOCAL','SERVER') default NULL,
|
||||
UNIQUE KEY snapshot_date_list_key
|
||||
(snapshot_time,list_id,time_setting),
|
||||
KEY snapshot_date_key (snapshot_time)
|
||||
);
|
||||
|
||||
ALTER TABLE vicidial_live_agents MODIFY external_status VARCHAR(255) default '';
|
||||
|
||||
ALTER TABLE system_settings ADD svn_version VARCHAR(100) default '';
|
||||
|
||||
UPDATE system_settings SET db_schema_version='1309',db_schema_update_date=NOW() where db_schema_version < 1309;
|
||||
|
||||
@@ -817,6 +817,7 @@ Max Calls Count||
|
||||
This option must be set higher than 0 if you want to use the Max Calls Method feature. Default is 0||
|
||||
Max Calls Action||
|
||||
This is the action to be taken if the Max Calls Method is enabled and the number of calls exceeds what is set above in the Max Calls Count setting. The calls above that amount will be sent to either the DROP action, the AFTERHOURS action or the NO_AGENT_NO_QUEUE action and will be logged as a MAXCAL status with a MAXCALLS hangup reason. Default is NO_AGENT_NO_QUEUE||
|
||||
If a CIDLOOKUP method is used with ALT, it will search the alt_phone field for the phone number if no matches are found for the main phone number. If a CIDLOOKUP method is used with ADDR3, it will search the address3 field for the phone number if no matches are found for the main phone number and optionally the alt_phone field||
|
||||
|
||||
|
||||
lead_report_export.php
|
||||
|
||||
+60
-2
@@ -55,10 +55,11 @@
|
||||
# 110409-0821 - Added run_time logging of API functions
|
||||
# 110430-0953 - Added option to external_dial by lead_id with alt_dial option
|
||||
# 110911-1555 - Added logout function
|
||||
# 111114-0037 - Added scheduled callback and qm-dispo-code fields to external_status function
|
||||
#
|
||||
|
||||
$version = '2.4-21';
|
||||
$build = '110911-1555';
|
||||
$version = '2.4-22';
|
||||
$build = '111114-0037';
|
||||
|
||||
$startMS = microtime();
|
||||
|
||||
@@ -175,6 +176,14 @@ if (isset($_GET["alt_dial"])) {$alt_dial=$_GET["alt_dial"];}
|
||||
elseif (isset($_POST["alt_dial"])) {$alt_dial=$_POST["alt_dial"];}
|
||||
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
|
||||
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
|
||||
if (isset($_GET["callback_datetime"])) {$callback_datetime=$_GET["callback_datetime"];}
|
||||
elseif (isset($_POST["callback_datetime"])) {$callback_datetime=$_POST["callback_datetime"];}
|
||||
if (isset($_GET["callback_type"])) {$callback_type=$_GET["callback_type"];}
|
||||
elseif (isset($_POST["callback_type"])) {$callback_type=$_POST["callback_type"];}
|
||||
if (isset($_GET["callback_comments"])) {$callback_comments=$_GET["callback_comments"];}
|
||||
elseif (isset($_POST["callback_comments"])) {$callback_comments=$_POST["callback_comments"];}
|
||||
if (isset($_GET["qm_dispo_code"])) {$qm_dispo_code=$_GET["qm_dispo_code"];}
|
||||
elseif (isset($_POST["qm_dispo_code"])) {$qm_dispo_code=$_POST["qm_dispo_code"];}
|
||||
|
||||
|
||||
header ("Content-type: text/html; charset=utf-8");
|
||||
@@ -247,6 +256,12 @@ if ($non_latin < 1)
|
||||
$owner = ereg_replace("[^-\.\:\/\@\_0-9a-zA-Z]","",$owner);
|
||||
$dial_override = ereg_replace("[^A-Z]","",$dial_override);
|
||||
$consultative = ereg_replace("[^A-Z]","",$consultative);
|
||||
$callback_datetime = ereg_replace("\+"," ",$callback_datetime);
|
||||
$callback_datetime = ereg_replace("[^ -\.\_0-9a-zA-Z]","",$callback_datetime);
|
||||
$callback_type = ereg_replace("[^A-Z]","",$callback_type);
|
||||
$callback_comments = ereg_replace("\+"," ",$callback_comments);
|
||||
$callback_comments = ereg_replace("[^ -\.\_0-9a-zA-Z]","",$callback_comments);
|
||||
$qm_dispo_code = ereg_replace("[^-\.\_0-9a-zA-Z]","",$qm_dispo_code);
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -476,6 +491,49 @@ if ($function == 'external_status')
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$CB_status_found=0;
|
||||
if (strlen($callback_datetime) > 12)
|
||||
{
|
||||
$callback_status = $value;
|
||||
|
||||
$stmt = "select count(*) from vicidial_statuses where status='$callback_status' and scheduled_callback='Y';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] > 0)
|
||||
{$CB_status_found++;}
|
||||
else
|
||||
{
|
||||
$stmt = "select campaign_id from vicidial_live_agents where user='$agent_user';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$campaign_id = $row[0];
|
||||
|
||||
$stmt = "select count(*) from vicidial_campaign_statuses where campaign_id='$campaign_id' and status='$callback_status' and scheduled_callback='Y';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] > 0)
|
||||
{$CB_status_found++;}
|
||||
}
|
||||
|
||||
if ($CB_status_found > 0)
|
||||
{
|
||||
if (strlen($callback_type) < 4)
|
||||
{$callback_type='ANYONE';}
|
||||
while (strlen($callback_comments) > 200) {$callback_comments = preg_replace("/.$/",'',$callback_comments);}
|
||||
$value = "$callback_status!$callback_datetime!$callback_type!$callback_comments!";
|
||||
}
|
||||
}
|
||||
if (strlen($qm_dispo_code) > 0)
|
||||
{
|
||||
if ($CB_status_found < 1)
|
||||
{$value = "$value!!!!$qm_dispo_code";}
|
||||
else
|
||||
{$value = "$value$qm_dispo_code";}
|
||||
}
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set external_status='$value' where user='$agent_user';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
@@ -92,6 +92,7 @@
|
||||
# - $call_notes
|
||||
# - $disable_alter_custphone = ('N','Y','HIDE')
|
||||
# - $old_CID = ('M06301413000000002',...)
|
||||
# - $qm_dispo_code
|
||||
#
|
||||
#
|
||||
# CHANGELOG:
|
||||
@@ -298,10 +299,11 @@
|
||||
# 111021-1549 - Added old_CID variable to help clear alt-dial-old calls
|
||||
# 111021-1707 - Added callback_hours_block feature
|
||||
# 111024-1238 - Added callback_list_calltime option
|
||||
# 111114-0035 - Added qm-dispo-code field to updatedispo function
|
||||
#
|
||||
|
||||
$version = '2.4-199';
|
||||
$build = '111024-1238';
|
||||
$version = '2.4-200';
|
||||
$build = '111114-0035';
|
||||
$mel=1; # Mysql Error Log enabled = 1
|
||||
$mysql_log_count=438;
|
||||
$one_mysql_log=0;
|
||||
@@ -516,6 +518,8 @@ if (isset($_GET["location"])) {$location=$_GET["location"];}
|
||||
elseif (isset($_POST["location"])) {$location=$_POST["location"];}
|
||||
if (isset($_GET["old_CID"])) {$old_CID=$_GET["old_CID"];}
|
||||
elseif (isset($_POST["old_CID"])) {$old_CID=$_POST["old_CID"];}
|
||||
if (isset($_GET["qm_dispo_code"])) {$qm_dispo_code=$_GET["qm_dispo_code"];}
|
||||
elseif (isset($_POST["qm_dispo_code"])) {$qm_dispo_code=$_POST["qm_dispo_code"];}
|
||||
|
||||
|
||||
header ("Content-type: text/html; charset=utf-8");
|
||||
@@ -6960,8 +6964,10 @@ if ($ACTION == 'updateDISPO')
|
||||
|
||||
if (strlen($stage) < 2)
|
||||
{$stage = $campaign;}
|
||||
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$stage',agent='Agent/$user',verb='CALLSTATUS',data1='$log_dispo_choice',serverid='$queuemetrics_log_id';";
|
||||
$qm_dispo_codeSQL='';
|
||||
if (strlen($qm_dispo_code) > 0)
|
||||
{$qm_dispo_codeSQL = ",data3='$qm_dispo_code'";}
|
||||
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$stage',agent='Agent/$user',verb='CALLSTATUS',data1='$log_dispo_choice',serverid='$queuemetrics_log_id' $qm_dispo_codeSQL;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $linkB);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00160',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
|
||||
+47
-6
@@ -370,10 +370,11 @@
|
||||
# 111018-1528 - Added more contact fields, added code to prevent API transfer duplicates
|
||||
# 111021-1623 - Fix for rare stuck vac issue with manual alt dial
|
||||
# 111024-1237 - Added callback_list_calltime option
|
||||
# 111114-0039 - Added scheduled callback and qm-dispo-code fields to API
|
||||
#
|
||||
|
||||
$version = '2.4-337c';
|
||||
$build = '111024-1237';
|
||||
$version = '2.4-338c';
|
||||
$build = '111114-0039';
|
||||
$mel=1; # Mysql Error Log enabled = 1
|
||||
$mysql_log_count=75;
|
||||
$one_mysql_log=0;
|
||||
@@ -3067,6 +3068,7 @@ $CCAL_OUT .= "</table>";
|
||||
var CallBackrecipient = '';
|
||||
var CallBackCommenTs = '';
|
||||
var CallBackLeadStatus = '';
|
||||
var DispoQMcsCODE = '';
|
||||
var scheduled_callbacks = '<?php echo $scheduled_callbacks ?>';
|
||||
var dispo_check_all_pause = '<?php echo $dispo_check_all_pause ?>';
|
||||
var api_check_all_pause = '<?php echo $api_check_all_pause ?>';
|
||||
@@ -4437,10 +4439,42 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
|
||||
dialedcall_send_hangup();
|
||||
}
|
||||
if ( (APIStatuS.length < 10) && (APIStatuS.length > 0) && (AgentDispoing > 1) )
|
||||
if ( (APIStatuS.length < 1000) && (APIStatuS.length > 0) && (AgentDispoing > 1) && (APIStatuS != '::::::::::') )
|
||||
{
|
||||
document.vicidial_form.DispoSelection.value = APIStatuS;
|
||||
DispoSelect_submit();
|
||||
var regCBmatch = new RegExp('!',"g");
|
||||
if (APIStatuS.match(regCBmatch))
|
||||
{
|
||||
var APIcbSTATUS_array = APIStatuS.split("!");
|
||||
var APIcbSTATUS = APIcbSTATUS_array[0];
|
||||
var APIcbDATETIME = APIcbSTATUS_array[1];
|
||||
var APIcbTYPE = APIcbSTATUS_array[2];
|
||||
var APIcbCOMMENTS = APIcbSTATUS_array[3];
|
||||
var APIqmCScode = APIcbSTATUS_array[4];
|
||||
|
||||
if ( (APIcbDATETIME.length > 10) && (APIcbTYPE.length > 5) )
|
||||
{
|
||||
CallBackDatETimE = APIcbDATETIME;
|
||||
CallBackrecipient = APIcbTYPE;
|
||||
CallBackLeadStatus = APIcbSTATUS;
|
||||
CallBackCommenTs = APIcbCOMMENTS;
|
||||
hideDiv('CallBackSelectBox');
|
||||
document.vicidial_form.DispoSelection.value = 'CBHOLD';
|
||||
}
|
||||
else
|
||||
{document.vicidial_form.DispoSelection.value = APIcbSTATUS;}
|
||||
if (APIqmCScode.length > 0)
|
||||
{
|
||||
DispoQMcsCODE = APIqmCScode;
|
||||
}
|
||||
// ZZZZZZZZZZZZZZZZZZZZZZZ API callback
|
||||
// alert("CBdata: " + CallBackDatETimE + "|" + CallBackrecipient + "|" + CallBackLeadStatus + "|" + CallBackCommenTs + "|" + DispoQMcsCODE + "|");
|
||||
DispoSelect_submit();
|
||||
}
|
||||
else
|
||||
{
|
||||
document.vicidial_form.DispoSelection.value = APIStatuS;
|
||||
DispoSelect_submit();
|
||||
}
|
||||
}
|
||||
if (APIPausE.length > 4)
|
||||
{
|
||||
@@ -8886,7 +8920,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
}
|
||||
if (xmlhttp)
|
||||
{
|
||||
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method" + dial_method + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&CallBackLeadStatus=" + CallBackLeadStatus + "&comments=" + CallBackCommenTs + "&custom_field_names=" + custom_field_names + "&call_notes=" + document.vicidial_form.call_notes_dispo.value;
|
||||
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method" + dial_method + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&CallBackLeadStatus=" + CallBackLeadStatus + "&comments=" + CallBackCommenTs + "&custom_field_names=" + custom_field_names + "&call_notes=" + document.vicidial_form.call_notes_dispo.value + "&qm_dispo_code=" + DispoQMcsCODE;
|
||||
xmlhttp.open('POST', 'vdc_db_query.php');
|
||||
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
||||
xmlhttp.send(DSupdate_query);
|
||||
@@ -9000,6 +9034,13 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
APIManualDialQueue_last=0;
|
||||
document.vicidial_form.FORM_LOADED.value = '0';
|
||||
CallBackLeadStatus = '';
|
||||
CallBackDatETimE='';
|
||||
CallBackrecipient='';
|
||||
CallBackCommenTs='';
|
||||
DispoQMcsCODE='';
|
||||
document.vicidial_form.CallBackDatESelectioN.value = '';
|
||||
document.vicidial_form.CallBackCommenTsField.value = '';
|
||||
|
||||
document.vicidial_form.search_phone_number.value='';
|
||||
document.vicidial_form.search_lead_id.value='';
|
||||
document.vicidial_form.search_vendor_lead_code.value='';
|
||||
|
||||
@@ -3016,12 +3016,13 @@ else
|
||||
# 111025-0728 - Added user group to all sections, more user settings
|
||||
# 111102-1930 - Added in-group max_calls_ options
|
||||
# 111106-1116 - Many fixes for user_group restrictions
|
||||
# 111116-0207 - Added ALT and ADDR3 in-group handle methods
|
||||
#
|
||||
|
||||
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
|
||||
|
||||
$admin_version = '2.4-347a';
|
||||
$build = '111106-1116';
|
||||
$admin_version = '2.4-348a';
|
||||
$build = '111116-0207';
|
||||
|
||||
$STARTtime = date("U");
|
||||
$SQLdate = date("Y-m-d H:i:s");
|
||||
@@ -6279,7 +6280,7 @@ if ($ADD==99999)
|
||||
<BR>
|
||||
<A NAME="vicidial_inbound_dids-call_handle_method">
|
||||
<BR>
|
||||
<B>In-Group Call Handle Method -</B> If IN_GROUP is selected as the DID Route, then this is the call handling method used for these calls. CID will add a new lead record with every call using the CallerID as the phone number, CIDLOOKUP will attempt to lookup the phone number by the CallerID in the entire system, CIDLOOKUPRL will attempt to lookup the phone number by the CallerID in only one specified list, CIDLOOKUPRC will attempt to lookup the phone number by the CallerID in all of the lists that belong to the specified campaign, CLOSER is specified for VICIDIAL Closer calls, ANI will add a new lead record with every call using the ANI as the phone number, ANILOOKUP will attempt to lookup the phone number by the ANI in the entire system, ANILOOKUPRL will attempt to lookup the phone number by the ANI in only one specified list, XDIGITID will prompt the caller for an X digit code before the call will be put into the queue, VIDPROMPT will prompt the caller for their ID number and will create a new lead record with the CallerID as the phone number and the ID as the Vendor ID, VIDPROMPTLOOKUP will attempt to lookup the ID in the entire system, VIDPROMPTLOOKUPRL will attempt to lookup the vendor ID by the ID in only one specified list, VIDPROMPTLOOKUPRC will attempt to lookup the vendor ID by the ID in all of the lists that belong to the specified campaign. Default is CID.
|
||||
<B>In-Group Call Handle Method -</B> If IN_GROUP is selected as the DID Route, then this is the call handling method used for these calls. CID will add a new lead record with every call using the CallerID as the phone number, CIDLOOKUP will attempt to lookup the phone number by the CallerID in the entire system, CIDLOOKUPRL will attempt to lookup the phone number by the CallerID in only one specified list, CIDLOOKUPRC will attempt to lookup the phone number by the CallerID in all of the lists that belong to the specified campaign, CLOSER is specified for VICIDIAL Closer calls, ANI will add a new lead record with every call using the ANI as the phone number, ANILOOKUP will attempt to lookup the phone number by the ANI in the entire system, ANILOOKUPRL will attempt to lookup the phone number by the ANI in only one specified list, XDIGITID will prompt the caller for an X digit code before the call will be put into the queue, VIDPROMPT will prompt the caller for their ID number and will create a new lead record with the CallerID as the phone number and the ID as the Vendor ID, VIDPROMPTLOOKUP will attempt to lookup the ID in the entire system, VIDPROMPTLOOKUPRL will attempt to lookup the vendor ID by the ID in only one specified list, VIDPROMPTLOOKUPRC will attempt to lookup the vendor ID by the ID in all of the lists that belong to the specified campaign. Default is CID. If a CIDLOOKUP method is used with ALT, it will search the alt_phone field for the phone number if no matches are found for the main phone number. If a CIDLOOKUP method is used with ADDR3, it will search the address3 field for the phone number if no matches are found for the main phone number and optionally the alt_phone field.
|
||||
|
||||
<BR>
|
||||
<A NAME="vicidial_inbound_dids-agent_search_method">
|
||||
@@ -25706,7 +25707,7 @@ if ($ADD==3311)
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right><a href=\"$PHP_SELF?ADD=3111&group_id=$group_id\">In-Group ID</a>: </td><td align=left><select size=1 name=group_id>";
|
||||
echo "$Dgroups_menu";
|
||||
echo "</select>$NWB#vicidial_inbound_dids-group_id$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>In-Group Call Handle Method: </td><td align=left><select size=1 name=call_handle_method><option>CID</option><option>CIDLOOKUP</option><option>CIDLOOKUPRL</option><option>CIDLOOKUPRC</option><option>ANI</option><option>ANILOOKUP</option><option>ANILOOKUPRL</option><option>VIDPROMPT</option><option>VIDPROMPTLOOKUP</option><option>VIDPROMPTLOOKUPRL</option><option>VIDPROMPTLOOKUPRC</option><option>CLOSER</option><option>3DIGITID</option><option>4DIGITID</option><option>5DIGITID</option><option>10DIGITID</option><option SELECTED>$call_handle_method</option></select>$NWB#vicidial_inbound_dids-call_handle_method$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>In-Group Call Handle Method: </td><td align=left><select size=1 name=call_handle_method><option>CID</option><option>CIDLOOKUP</option><option>CIDLOOKUPRL</option><option>CIDLOOKUPRC</option><option>CIDLOOKUPALT</option><option>CIDLOOKUPRLALT</option><option>CIDLOOKUPRCALT</option><option>CIDLOOKUPADDR3</option><option>CIDLOOKUPRLADDR3</option><option>CIDLOOKUPRCADDR3</option><option>CIDLOOKUPALTADDR3</option><option>CIDLOOKUPRLALTADDR3</option><option>CIDLOOKUPRCALTADDR3</option><option>ANI</option><option>ANILOOKUP</option><option>ANILOOKUPRL</option><option>VIDPROMPT</option><option>VIDPROMPTLOOKUP</option><option>VIDPROMPTLOOKUPRL</option><option>VIDPROMPTLOOKUPRC</option><option>CLOSER</option><option>3DIGITID</option><option>4DIGITID</option><option>5DIGITID</option><option>10DIGITID</option><option SELECTED>$call_handle_method</option></select>$NWB#vicidial_inbound_dids-call_handle_method$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>In-Group Agent Search Method: </td><td align=left><select size=1 name=agent_search_method><option value=\"LB\">LB - Load Balanced</option><option value=\"LO\">LO - Load Balanced Overflow</option><option value=\"SO\">SO - Server Only</option><option SELECTED>$agent_search_method</option></select>$NWB#vicidial_inbound_dids-agent_search_method$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>In-Group List ID: </td><td align=left><input type=text name=list_id size=14 maxlength=14 value=\"$list_id\">$NWB#vicidial_inbound_dids-list_id$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>In-Group Campaign ID: </td><td align=left><select size=1 name=campaign_id>\n";
|
||||
@@ -25756,7 +25757,7 @@ if ($ADD==3311)
|
||||
echo "<tr bgcolor=#CCFFFF><td align=right><a href=\"$PHP_SELF?ADD=3111&group_id=$group_id\">Filter In-Group ID</a>: </td><td align=left><select size=1 name=filter_group_id>";
|
||||
echo "$FDgroups_menu";
|
||||
echo "</select>$NWB#vicidial_inbound_dids-group_id$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#CCFFFF><td align=right>Filter In-Group Call Handle Method: </td><td align=left><select size=1 name=filter_call_handle_method><option>CID</option><option>CIDLOOKUP</option><option>CIDLOOKUPRL</option><option>CIDLOOKUPRC</option><option>ANI</option><option>ANILOOKUP</option><option>ANILOOKUPRL</option><option>VIDPROMPT</option><option>VIDPROMPTLOOKUP</option><option>VIDPROMPTLOOKUPRL</option><option>VIDPROMPTLOOKUPRC</option><option>CLOSER</option><option>3DIGITID</option><option>4DIGITID</option><option>5DIGITID</option><option>10DIGITID</option><option SELECTED>$filter_call_handle_method</option></select>$NWB#vicidial_inbound_dids-call_handle_method$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#CCFFFF><td align=right>Filter In-Group Call Handle Method: </td><td align=left><select size=1 name=filter_call_handle_method><option>CID</option><option>CIDLOOKUP</option><option>CIDLOOKUPRL</option><option>CIDLOOKUPRC</option><option>CIDLOOKUPALT</option><option>CIDLOOKUPRLALT</option><option>CIDLOOKUPRCALT</option><option>CIDLOOKUPADDR3</option><option>CIDLOOKUPRLADDR3</option><option>CIDLOOKUPRCADDR3</option><option>CIDLOOKUPALTADDR3</option><option>CIDLOOKUPRLALTADDR3</option><option>CIDLOOKUPRCALTADDR3</option><option>ANI</option><option>ANILOOKUP</option><option>ANILOOKUPRL</option><option>VIDPROMPT</option><option>VIDPROMPTLOOKUP</option><option>VIDPROMPTLOOKUPRL</option><option>VIDPROMPTLOOKUPRC</option><option>CLOSER</option><option>3DIGITID</option><option>4DIGITID</option><option>5DIGITID</option><option>10DIGITID</option><option SELECTED>$filter_call_handle_method</option></select>$NWB#vicidial_inbound_dids-call_handle_method$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#CCFFFF><td align=right>Filter In-Group Agent Search Method: </td><td align=left><select size=1 name=filter_agent_search_method><option value=\"LB\">LB - Load Balanced</option><option value=\"LO\">LO - Load Balanced Overflow</option><option value=\"SO\">SO - Server Only</option><option SELECTED>$filter_agent_search_method</option></select>$NWB#vicidial_inbound_dids-agent_search_method$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#CCFFFF><td align=right>Filter In-Group List ID: </td><td align=left><input type=text name=filter_list_id size=14 maxlength=14 value=\"$filter_list_id\">$NWB#vicidial_inbound_dids-list_id$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#CCFFFF><td align=right>Filter In-Group Campaign ID: </td><td align=left><select size=1 name=filter_campaign_id>\n";
|
||||
@@ -31916,7 +31917,8 @@ if ($ADD==730000000000000)
|
||||
echo "<TABLE><TR><TD>\n";
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
|
||||
|
||||
$stmt="SELECT admin_log_id,event_date,val.user,ip_address,event_section,event_type,record_id,event_code,event_notes,event_sql,full_name,user_group from vicidial_admin_log val, vicidial_users vu where admin_log_id='$stage' and val.user=vu.user $valLOGadmin_viewable_groupsSQL;";
|
||||
$stmt="SELECT admin_log_id,event_date,val.user,ip_address,event_section,event_type,record_id,event_code,event_notes,event_sql,full_name,val.user_group from vicidial_admin_log val, vicidial_users vu where admin_log_id='$stage' and val.user=vu.user $valLOGadmin_viewable_groupsSQL;";
|
||||
if ($DB > 0) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$logs_to_print = mysql_num_rows($rslt);
|
||||
|
||||
|
||||
@@ -35,6 +35,7 @@
|
||||
# 110922-1707 - Added RA-EXTEN to campaign submenu
|
||||
# 111015-2305 - Added Contacts menu to Admin
|
||||
# 111106-0939 - Changes for user group restrictions
|
||||
# 111116-0208 - Added ALT and ADDR3 in-group handle methods
|
||||
#
|
||||
|
||||
|
||||
@@ -678,7 +679,7 @@ if ( ($ADD==3511) or ($ADD==2511) or ($ADD==2611) or ($ADD==4511) or ($ADD==5511
|
||||
$i++;
|
||||
}
|
||||
|
||||
$IGhandle_method_list = '<option>CID</option><option>CIDLOOKUP</option><option>CIDLOOKUPRL</option><option>CIDLOOKUPRC</option><option>ANI</option><option>ANILOOKUP</option><option>ANILOOKUPRL</option><option>VIDPROMPT</option><option>VIDPROMPTLOOKUP</option><option>VIDPROMPTLOOKUPRL</option><option>VIDPROMPTLOOKUPRC</option><option>CLOSER</option><option>3DIGITID</option><option>4DIGITID</option><option>5DIGITID</option><option>10DIGITID</option>';
|
||||
$IGhandle_method_list = '<option>CID</option><option>CIDLOOKUP</option><option>CIDLOOKUPRL</option><option>CIDLOOKUPRC</option><option>CIDLOOKUPALT</option><option>CIDLOOKUPRLALT</option><option>CIDLOOKUPRCALT</option><option>CIDLOOKUPADDR3</option><option>CIDLOOKUPRLADDR3</option><option>CIDLOOKUPRCADDR3</option><option>CIDLOOKUPALTADDR3</option><option>CIDLOOKUPRLALTADDR3</option><option>CIDLOOKUPRCALTADDR3</option><option>ANI</option><option>ANILOOKUP</option><option>ANILOOKUPRL</option><option>VIDPROMPT</option><option>VIDPROMPTLOOKUP</option><option>VIDPROMPTLOOKUPRL</option><option>VIDPROMPTLOOKUPRC</option><option>CLOSER</option><option>3DIGITID</option><option>4DIGITID</option><option>5DIGITID</option><option>10DIGITID</option>';
|
||||
|
||||
$IGsearch_method_list = '<option value="LB">LB - Load Balanced</option><option value="LO">LO - Load Balanced Overflow</option><option value="SO">SO - Server Only</option>';
|
||||
|
||||
|
||||
Reference in New Issue
Block a user