Added ability to set scheduled callbacks with Agent API.
Added alt_phone and address3 field searches to DID and Call Menu in-group call routing, to allow searching first by phone number, then optionally by alt_phone and address3. Fixed admin change log display issue git-svn-id: svn://192.168.202.10@1755 3d104415-ff17-0410-8863-d5cf3c621b8a
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AGENT API DOCUMENT Started: 2008-07-03 Updated: 2011-09-11
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AGENT API DOCUMENT Started: 2008-07-03 Updated: 2011-11-14
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This document describes the functions of an API(Application Programming Interface)
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for the VICIDIAL Agent screen. This functionality will be rather limited at first
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@@ -106,7 +106,16 @@ DESCRIPTION:
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Sets the status of the current customer call on the agent dispotion screen
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VALUES: (value)
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Any valid status in the VICIDIAL system will work for this function
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value -
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Any valid status in the VICIDIAL system will work for this function
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callback_datetime -
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YYYY-MM-DD+HH:MM:SS, date and time of scheduled callback. REQUIRED if callback is set and status is flagged as a scheduled callback
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callback_type -
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USERONLY or ANYONE, default is ANYONE
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callback_comments -
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Optional comments to appear when the callback is called back, must be less than 200 characters in length
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qm_dispo_code -
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Option callstatus code used if QM is enabled
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EXAMPLE URL:
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http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=external_status&value=A
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