Added Unique Agents column to the AST_inbound_daily_report.php
git-svn-id: svn://192.168.202.10@1943 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -1,7 +1,7 @@
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<?php
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# AST_inbound_daily_report.php
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#
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# Copyright (C) 2012 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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# Copyright (C) 2013 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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@@ -12,6 +12,7 @@
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# 120611-2200 - Added ability to filter output by call time
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# 120819-0118 - Formatting changes
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# 121115-0621 - Changed to multi-select for in-group selection
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# 130322-2008 - Added Unique Agents column
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#
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require("dbconnect.php");
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@@ -703,11 +704,12 @@ else
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### GRAB ALL RECORDS WITHIN RANGE FROM THE DATABASE ###
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$stmt="select queue_seconds,UNIX_TIMESTAMP(call_date),length_in_sec,status,term_reason,call_date from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id in (" . $groups_selected_str . ");";
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$stmt="select queue_seconds,UNIX_TIMESTAMP(call_date),length_in_sec,status,term_reason,call_date,user from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id in (" . $groups_selected_str . ");";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$ASCII_text.="$stmt\n";}
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$records_to_grab = mysql_num_rows($rslt);
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$i=0;
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$fTOTAL_agents=array();
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if($hourly_breakdown) {$epoch_interval=3600;} else {$epoch_interval=86400;}
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while ($i < $records_to_grab)
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{
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@@ -728,7 +730,8 @@ else
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$st[$i] = $row[3];
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$tr[$i] = $row[4];
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$at[$i] = $row[5]; # Actual time
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if ($row[6]!="VDCL" && $row[6]!="") {$ag[$i] = $row[6];} # User
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# $fTOTAL_agents["$row[6]"]++;
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# $ASCII_text.= "$qs[$i] | $dt[$i] - $row[1] | $ut[$i] | $ls[$i] | $st[$i] | $tr[$i] | $at[$i]\n";
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$i++;
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@@ -765,6 +768,7 @@ else
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$totANSWERSdate=$MT;
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$totANSWERS=0;
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$totAGENTS=0;
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$totABANDONS=0;
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$totANSWERSsec=0;
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$totABANDONSsec=0;
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@@ -772,6 +776,7 @@ else
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$totSTATUSES=array();
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$FtotANSWERS=0;
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$FtotAGENTS=count(array_count_values($ag));
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$FtotABANDONS=0;
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$FtotANSWERSsec=0;
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$FtotABANDONSsec=0;
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@@ -791,6 +796,7 @@ else
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$totANSWERSsecdate[$j]=0;
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$totANSWERSspeeddate[$j]=0;
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$i=0;
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$agents_array=array();
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while ($i < $records_to_grab)
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{
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if ( ($at[$i] >= $daySTART[$j]) and ($at[$i] <= $dayEND[$j]) )
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@@ -802,7 +808,9 @@ else
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# $qrtCALLSsec[$j] = ($qrtCALLSsec[$j] + $ls[$i]);
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# $dtt = $dt[$i];
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$totCALLSdate[$j]++;
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# $totAGENTSdate[$j]=$ag[$i];
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if ($ag[$i]!="VDCL" && $ag[$i]!="") {$totAGENTSdate[$j][$ag[$i]]++;}
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$totSTATUSES[$st[$i]]++;
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$totSTATUSESdate[$j][$st[$i]]++;
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@@ -818,10 +826,12 @@ else
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else
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{
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$totANSWERSdate[$j]++;
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$totANSWERSsecdate[$j]+=($ls[$i]-$qs[$i]-15);
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if (($ls[$i]-$qs[$i]-15)>0) { ## Patch by Joe J - can cause negative time values if removed.
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$totANSWERSsecdate[$j]+=($ls[$i]-$qs[$i]-15);
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$FtotANSWERSsec+=($ls[$i]-$qs[$i]-15);
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}
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$totANSWERSspeeddate[$j]+=$qs[$i];
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$FtotANSWERS++;
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$FtotANSWERSsec+=($ls[$i]-$qs[$i]-15);
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$FtotANSWERSspeeddate+=$qs[$i];
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}
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if (ereg('DROP',$st[$i]))
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@@ -867,10 +877,10 @@ else
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###################################################
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### TOTALS SUMMARY SECTION ###
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$MAINH="+-------------------------------------------+---------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+";
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$MAIN1="| | TOTAL | TOTAL | TOTAL | TOTAL | AVG | AVG | AVG | TOTAL | TOTAL | TOTAL |";
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$MAIN2="| SHIFT | CALLS | CALLS | CALLS | ABANDON | ABANDON | ANSWER | TALK | TALK | WRAP | CALL |";
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$MAIN3="| DATE-TIME RANGE | OFFERED | ANSWERED | ABANDONED | PERCENT | TIME | SPEED | TIME | TIME | TIME | TIME |";
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$MAINH="+-------------------------------------------+---------+----------+----------+-----------+---------+---------+--------+--------+------------+------------+------------+";
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$MAIN1="| | TOTAL | TOTAL | TOTAL | TOTAL | TOTAL | AVG | AVG | AVG | TOTAL | TOTAL | TOTAL |";
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$MAIN2="| SHIFT | CALLS | CALLS | AGENTS | CALLS | ABANDON | ABANDON | ANSWER | TALK | TALK | WRAP | CALL |";
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$MAIN3="| DATE-TIME RANGE | OFFERED | ANSWERED | ANSWERED | ABANDONED | PERCENT | TIME | SPEED | TIME | TIME | TIME | TIME |";
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$CSV_text1="";
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$CSV_text2="";
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$CSV_text3="";
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@@ -895,9 +905,9 @@ else
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$ASCII_text.="$MAIN3\n";
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$ASCII_text.="$MAINH\n";
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$CSV_text.="\"\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"AVG\",\"AVG\",\"AVG\",\"TOTAL\",\"TOTAL\",\"TOTAL\"$CSV_text1\n";
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$CSV_text.="\"\",\"CALLS\",\"CALLS\",\"CALLS\",\"ABANDON\",\"ABANDON\",\"ANSWER\",\"TALK\",\"TALK\",\"WRAP\",\"CALL\"$CSV_text2\n";
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$CSV_text.="\"SHIFT DATE-TIME RANGE\",\"OFFERED\",\"ANSWERED\",\"ABANDONED\",\"PERCENT\",\"TIME\",\"SPEED\",\"TIME\",\"TIME\",\"TIME\",\"TIME\"$CSV_text3\n";
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$CSV_text.="\"\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"TOTAL\",\"AVG\",\"AVG\",\"AVG\",\"TOTAL\",\"TOTAL\",\"TOTAL\"$CSV_text1\n";
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$CSV_text.="\"\",\"CALLS\",\"CALLS\",\"AGENTS\",\"CALLS\",\"ABANDON\",\"ABANDON\",\"ANSWER\",\"TALK\",\"TALK\",\"WRAP\",\"CALL\"$CSV_text2\n";
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$CSV_text.="\"SHIFT DATE-TIME RANGE\",\"OFFERED\",\"ANSWERED\",\"ANSWERED\",\"ABANDONED\",\"PERCENT\",\"TIME\",\"SPEED\",\"TIME\",\"TIME\",\"TIME\",\"TIME\"$CSV_text3\n";
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##########################
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$JS_text="<script language='Javascript'>\n";
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@@ -909,6 +919,7 @@ else
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$da=0; $wa=0; $ma=0; $qa=0;
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$max_offered=1;
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$max_answered=1;
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$max_agents=1;
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$max_abandoned=1;
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$max_abandonpct=1;
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$max_avgabandontime=1;
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@@ -919,6 +930,7 @@ else
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$max_totalcalltime=1;
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$max_wtd_offered=1;
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$max_wtd_answered=1;
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$max_wtd_agents=1;
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$max_wtd_abandoned=1;
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$max_wtd_abandonpct=1;
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$max_wtd_avgabandontime=1;
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@@ -930,6 +942,7 @@ else
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$max_mtd_offered=1;
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$max_mtd_answered=1;
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$max_mtd_abandoned=1;
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$max_mtd_agents=1;
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$max_mtd_abandonpct=1;
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$max_mtd_avgabandontime=1;
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$max_mtd_avganswerspeed=1;
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@@ -940,6 +953,7 @@ else
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$max_qtd_offered=1;
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$max_qtd_answered=1;
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$max_qtd_abandoned=1;
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$max_qtd_agents=1;
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$max_qtd_abandonpct=1;
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$max_qtd_avgabandontime=1;
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$max_qtd_avganswerspeed=1;
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@@ -947,14 +961,15 @@ else
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$max_qtd_totaltalktime=1;
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$max_qtd_totalwraptime=1;
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$max_qtd_totalcalltime=1;
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$GRAPH="<a name='multigroup_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'><tr><th width='10%' class='grey_graph_cell' id='multigroup_graph1'><a href='#' onClick=\"DrawGraph('OFFERED', '1'); return false;\">TOTAL CALLS OFFERED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph2'><a href='#' onClick=\"DrawGraph('ANSWERED', '2'); return false;\">TOTAL CALLS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph3'><a href='#' onClick=\"DrawGraph('ABANDONED', '3'); return false;\">TOTAL CALLS ABANDONED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph4'><a href='#' onClick=\"DrawGraph('ABANDONPCT', '4'); return false;\">TOTAL ABANDON PERCENT</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph5'><a href='#' onClick=\"DrawGraph('AVGABANDONTIME', '5'); return false;\">AVG ABANDON TIME</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph6'><a href='#' onClick=\"DrawGraph('AVGANSWERSPEED', '6'); return false;\">AVG ANSWER SPEED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph7'><a href='#' onClick=\"DrawGraph('AVGTALKTIME', '7'); return false;\">AVG TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph8'><a href='#' onClick=\"DrawGraph('TOTALTALKTIME', '8'); return false;\">TOTAL TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph9'><a href='#' onClick=\"DrawGraph('TOTALWRAPTIME', '9'); return false;\">TOTAL WRAP TIME</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph10'><a href='#' onClick=\"DrawGraph('TOTALCALLTIME', '10'); return false;\">TOTAL CALL TIME</a></th></tr><tr><td colspan='10' class='graph_span_cell' align='center'><span id='stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
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$MTD_GRAPH="<BR><BR><a name='MTD_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'><tr><th width='10%' class='grey_graph_cell' id='MTD_graph1'><a href='#' onClick=\"DrawMTDGraph('OFFERED', '1'); return false;\">TOTAL CALLS OFFERED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph2'><a href='#' onClick=\"DrawMTDGraph('ANSWERED', '2'); return false;\">TOTAL CALLS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph3'><a href='#' onClick=\"DrawMTDGraph('ABANDONED', '3'); return false;\">TOTAL CALLS ABANDONED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph4'><a href='#' onClick=\"DrawMTDGraph('ABANDONPCT', '4'); return false;\">TOTAL ABANDON PERCENT</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph5'><a href='#' onClick=\"DrawMTDGraph('AVGABANDONTIME', '5'); return false;\">AVG ABANDON TIME</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph6'><a href='#' onClick=\"DrawMTDGraph('AVGANSWERSPEED', '6'); return false;\">AVG ANSWER SPEED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph7'><a href='#' onClick=\"DrawMTDGraph('AVGTALKTIME', '7'); return false;\">AVG TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph8'><a href='#' onClick=\"DrawMTDGraph('TOTALTALKTIME', '8'); return false;\">TOTAL TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph9'><a href='#' onClick=\"DrawMTDGraph('TOTALWRAPTIME', '9'); return false;\">TOTAL WRAP TIME</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph10'><a href='#' onClick=\"DrawMTDGraph('TOTALCALLTIME', '10'); return false;\">TOTAL CALL TIME</a></th></tr><tr><td colspan='10' class='graph_span_cell' align='center'><span id='MTD_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
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$WTD_GRAPH="<BR><BR><a name='WTD_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'><tr><th width='10%' class='grey_graph_cell' id='WTD_graph1'><a href='#' onClick=\"DrawWTDGraph('OFFERED', '1'); return false;\">TOTAL CALLS OFFERED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph2'><a href='#' onClick=\"DrawWTDGraph('ANSWERED', '2'); return false;\">TOTAL CALLS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph3'><a href='#' onClick=\"DrawWTDGraph('ABANDONED', '3'); return false;\">TOTAL CALLS ABANDONED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph4'><a href='#' onClick=\"DrawWTDGraph('ABANDONPCT', '4'); return false;\">TOTAL ABANDON PERCENT</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph5'><a href='#' onClick=\"DrawWTDGraph('AVGABANDONTIME', '5'); return false;\">AVG ABANDON TIME</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph6'><a href='#' onClick=\"DrawWTDGraph('AVGANSWERSPEED', '6'); return false;\">AVG ANSWER SPEED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph7'><a href='#' onClick=\"DrawWTDGraph('AVGTALKTIME', '7'); return false;\">AVG TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph8'><a href='#' onClick=\"DrawWTDGraph('TOTALTALKTIME', '8'); return false;\">TOTAL TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph9'><a href='#' onClick=\"DrawWTDGraph('TOTALWRAPTIME', '9'); return false;\">TOTAL WRAP TIME</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph10'><a href='#' onClick=\"DrawWTDGraph('TOTALCALLTIME', '10'); return false;\">TOTAL CALL TIME</a></th></tr><tr><td colspan='10' class='graph_span_cell' align='center'><span id='WTD_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
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$QTD_GRAPH="<BR><BR><a name='QTD_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'><tr><th width='10%' class='grey_graph_cell' id='QTD_graph1'><a href='#' onClick=\"DrawQTDGraph('OFFERED', '1'); return false;\">TOTAL CALLS OFFERED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph2'><a href='#' onClick=\"DrawQTDGraph('ANSWERED', '2'); return false;\">TOTAL CALLS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph3'><a href='#' onClick=\"DrawQTDGraph('ABANDONED', '3'); return false;\">TOTAL CALLS ABANDONED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph4'><a href='#' onClick=\"DrawQTDGraph('ABANDONPCT', '4'); return false;\">TOTAL ABANDON PERCENT</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph5'><a href='#' onClick=\"DrawQTDGraph('AVGABANDONTIME', '5'); return false;\">AVG ABANDON TIME</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph6'><a href='#' onClick=\"DrawQTDGraph('AVGANSWERSPEED', '6'); return false;\">AVG ANSWER SPEED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph7'><a href='#' onClick=\"DrawQTDGraph('AVGTALKTIME', '7'); return false;\">AVG TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph8'><a href='#' onClick=\"DrawQTDGraph('TOTALTALKTIME', '8'); return false;\">TOTAL TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph9'><a href='#' onClick=\"DrawQTDGraph('TOTALWRAPTIME', '9'); return false;\">TOTAL WRAP TIME</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph10'><a href='#' onClick=\"DrawQTDGraph('TOTALCALLTIME', '10'); return false;\">TOTAL CALL TIME</a></th></tr><tr><td colspan='10' class='graph_span_cell' align='center'><span id='QTD_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
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$GRAPH="<a name='multigroup_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'><tr><th width='10%' class='grey_graph_cell' id='multigroup_graph1'><a href='#' onClick=\"DrawGraph('OFFERED', '1'); return false;\">TOTAL CALLS OFFERED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph2'><a href='#' onClick=\"DrawGraph('ANSWERED', '2'); return false;\">TOTAL CALLS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph11'><a href='#' onClick=\"DrawGraph('AGENTS', '11'); return false;\">TOTAL AGENTS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph3'><a href='#' onClick=\"DrawGraph('ABANDONED', '3'); return false;\">TOTAL CALLS ABANDONED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph4'><a href='#' onClick=\"DrawGraph('ABANDONPCT', '4'); return false;\">TOTAL ABANDON PERCENT</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph5'><a href='#' onClick=\"DrawGraph('AVGABANDONTIME', '5'); return false;\">AVG ABANDON TIME</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph6'><a href='#' onClick=\"DrawGraph('AVGANSWERSPEED', '6'); return false;\">AVG ANSWER SPEED</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph7'><a href='#' onClick=\"DrawGraph('AVGTALKTIME', '7'); return false;\">AVG TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph8'><a href='#' onClick=\"DrawGraph('TOTALTALKTIME', '8'); return false;\">TOTAL TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph9'><a href='#' onClick=\"DrawGraph('TOTALWRAPTIME', '9'); return false;\">TOTAL WRAP TIME</a></th><th width='10%' class='grey_graph_cell' id='multigroup_graph10'><a href='#' onClick=\"DrawGraph('TOTALCALLTIME', '10'); return false;\">TOTAL CALL TIME</a></th></tr><tr><td colspan='11' class='graph_span_cell' align='center'><span id='stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
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$MTD_GRAPH="<BR><BR><a name='MTD_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'><tr><th width='10%' class='grey_graph_cell' id='MTD_graph1'><a href='#' onClick=\"DrawMTDGraph('OFFERED', '1'); return false;\">TOTAL CALLS OFFERED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph2'><a href='#' onClick=\"DrawMTDGraph('ANSWERED', '2'); return false;\">TOTAL CALLS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph11'><a href='#' onClick=\"DrawMTDGraph('AGENTS', '11'); return false;\">TOTAL AGENTS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph3'><a href='#' onClick=\"DrawMTDGraph('ABANDONED', '3'); return false;\">TOTAL CALLS ABANDONED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph4'><a href='#' onClick=\"DrawMTDGraph('ABANDONPCT', '4'); return false;\">TOTAL ABANDON PERCENT</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph5'><a href='#' onClick=\"DrawMTDGraph('AVGABANDONTIME', '5'); return false;\">AVG ABANDON TIME</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph6'><a href='#' onClick=\"DrawMTDGraph('AVGANSWERSPEED', '6'); return false;\">AVG ANSWER SPEED</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph7'><a href='#' onClick=\"DrawMTDGraph('AVGTALKTIME', '7'); return false;\">AVG TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph8'><a href='#' onClick=\"DrawMTDGraph('TOTALTALKTIME', '8'); return false;\">TOTAL TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph9'><a href='#' onClick=\"DrawMTDGraph('TOTALWRAPTIME', '9'); return false;\">TOTAL WRAP TIME</a></th><th width='10%' class='grey_graph_cell' id='MTD_graph10'><a href='#' onClick=\"DrawMTDGraph('TOTALCALLTIME', '10'); return false;\">TOTAL CALL TIME</a></th></tr><tr><td colspan='11' class='graph_span_cell' align='center'><span id='MTD_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
||||
$WTD_GRAPH="<BR><BR><a name='WTD_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'><tr><th width='10%' class='grey_graph_cell' id='WTD_graph1'><a href='#' onClick=\"DrawWTDGraph('OFFERED', '1'); return false;\">TOTAL CALLS OFFERED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph2'><a href='#' onClick=\"DrawWTDGraph('ANSWERED', '2'); return false;\">TOTAL CALLS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph11'><a href='#' onClick=\"DrawWTDGraph('AGENTS', '11'); return false;\">TOTAL AGENTS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph3'><a href='#' onClick=\"DrawWTDGraph('ABANDONED', '3'); return false;\">TOTAL CALLS ABANDONED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph4'><a href='#' onClick=\"DrawWTDGraph('ABANDONPCT', '4'); return false;\">TOTAL ABANDON PERCENT</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph5'><a href='#' onClick=\"DrawWTDGraph('AVGABANDONTIME', '5'); return false;\">AVG ABANDON TIME</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph6'><a href='#' onClick=\"DrawWTDGraph('AVGANSWERSPEED', '6'); return false;\">AVG ANSWER SPEED</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph7'><a href='#' onClick=\"DrawWTDGraph('AVGTALKTIME', '7'); return false;\">AVG TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph8'><a href='#' onClick=\"DrawWTDGraph('TOTALTALKTIME', '8'); return false;\">TOTAL TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph9'><a href='#' onClick=\"DrawWTDGraph('TOTALWRAPTIME', '9'); return false;\">TOTAL WRAP TIME</a></th><th width='10%' class='grey_graph_cell' id='WTD_graph10'><a href='#' onClick=\"DrawWTDGraph('TOTALCALLTIME', '10'); return false;\">TOTAL CALL TIME</a></th></tr><tr><td colspan='11' class='graph_span_cell' align='center'><span id='WTD_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
||||
$QTD_GRAPH="<BR><BR><a name='QTD_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'><tr><th width='10%' class='grey_graph_cell' id='QTD_graph1'><a href='#' onClick=\"DrawQTDGraph('OFFERED', '1'); return false;\">TOTAL CALLS OFFERED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph2'><a href='#' onClick=\"DrawQTDGraph('ANSWERED', '2'); return false;\">TOTAL CALLS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph11'><a href='#' onClick=\"DrawQTDGraph('AGENTS', '11'); return false;\">TOTAL AGENTS ANSWERED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph3'><a href='#' onClick=\"DrawQTDGraph('ABANDONED', '3'); return false;\">TOTAL CALLS ABANDONED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph4'><a href='#' onClick=\"DrawQTDGraph('ABANDONPCT', '4'); return false;\">TOTAL ABANDON PERCENT</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph5'><a href='#' onClick=\"DrawQTDGraph('AVGABANDONTIME', '5'); return false;\">AVG ABANDON TIME</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph6'><a href='#' onClick=\"DrawQTDGraph('AVGANSWERSPEED', '6'); return false;\">AVG ANSWER SPEED</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph7'><a href='#' onClick=\"DrawQTDGraph('AVGTALKTIME', '7'); return false;\">AVG TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph8'><a href='#' onClick=\"DrawQTDGraph('TOTALTALKTIME', '8'); return false;\">TOTAL TALK TIME</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph9'><a href='#' onClick=\"DrawQTDGraph('TOTALWRAPTIME', '9'); return false;\">TOTAL WRAP TIME</a></th><th width='10%' class='grey_graph_cell' id='QTD_graph10'><a href='#' onClick=\"DrawQTDGraph('TOTALCALLTIME', '10'); return false;\">TOTAL CALL TIME</a></th></tr><tr><td colspan='11' class='graph_span_cell' align='center'><span id='QTD_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
||||
|
||||
$graph_header="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>DAILY RPT - $query_date_BEGIN to $query_date_END</caption><tr><th class='thgraph' scope='col'>DATE/TIME RANGE</th>";
|
||||
$OFFERED_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL CALLS OFFERED</th></tr>";
|
||||
$ANSWERED_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL CALLS ANSWERED </th></tr>";
|
||||
$AGENTS_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL AGENTS ANSWERED </th></tr>";
|
||||
$ABANDONED_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL CALLS ABANDONED</th></tr>";
|
||||
$ABANDONPCT_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL ABANDON PERCENT</th></tr>";
|
||||
$AVGABANDONTIME_graph=$graph_header."<th class='thgraph' scope='col'>AVG ABANDON TIME</th></tr>";
|
||||
@@ -967,6 +982,7 @@ else
|
||||
|
||||
$totCALLSwtd=0;
|
||||
$totANSWERSwtd=0;
|
||||
$totAGENTSwtd=0; $AGENTS_wtd_array=array();
|
||||
$totANSWERSsecwtd=0;
|
||||
$totANSWERSspeedwtd=0;
|
||||
$totABANDONSwtd=0;
|
||||
@@ -975,6 +991,7 @@ else
|
||||
|
||||
$totCALLSmtd=0;
|
||||
$totANSWERSmtd=0;
|
||||
$totAGENTSmtd=0; $AGENTS_mtd_array=array();
|
||||
$totANSWERSsecmtd=0;
|
||||
$totANSWERSspeedmtd=0;
|
||||
$totABANDONSmtd=0;
|
||||
@@ -983,6 +1000,7 @@ else
|
||||
|
||||
$totCALLSqtd=0;
|
||||
$totANSWERSqtd=0;
|
||||
$totAGENTSqtd=0; $AGENTS_qtd_array=array();
|
||||
$totANSWERSsecqtd=0;
|
||||
$totANSWERSspeedqtd=0;
|
||||
$totABANDONSqtd=0;
|
||||
@@ -1087,6 +1105,7 @@ else
|
||||
|
||||
if (date("w", strtotime($daySTART[$d]))==0 && date("w", strtotime($daySTART[$d-1]))!=0 && $d>0)
|
||||
{ # 2nd date/"w" check is for DST
|
||||
$totAGENTSwtd=count(array_count_values($AGENTS_wtd_array));
|
||||
if ($totCALLSwtd>0)
|
||||
{
|
||||
$totABANDONSpctwtd = sprintf("%7.2f", (100*$totABANDONSwtd/$totCALLSwtd));
|
||||
@@ -1128,12 +1147,16 @@ else
|
||||
$wtd_graph_stats[$wa][14]=($totANSWERSsecwtd+($totANSWERSwtd*15));
|
||||
$wtd_graph_stats[$wa][15]=$totANSWERSsecwtd;
|
||||
$totANSWERStotTIMEwtd = sprintf("%10s", floor(($totANSWERSsecwtd+($totANSWERSwtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecwtd+($totANSWERSwtd*15)))));
|
||||
# $totAGENTSwtd = sprintf("%8s", $totAGENTSwtd);
|
||||
$totAGENTSwtd=count(array_count_values($AGENTS_wtd_array));
|
||||
$totAGENTSwtd = sprintf("%8s", $totAGENTSwtd);
|
||||
$totANSWERSwtd = sprintf("%8s", $totANSWERSwtd);
|
||||
$totABANDONSwtd = sprintf("%9s", $totABANDONSwtd);
|
||||
$totCALLSwtd = sprintf("%7s", $totCALLSwtd);
|
||||
|
||||
if (trim($totCALLSwtd)>$max_wtd_offered) {$max_wtd_offered=trim($totCALLSwtd);}
|
||||
if (trim($totANSWERSwtd)>$max_wtd_answered) {$max_wtd_answered=trim($totANSWERSwtd);}
|
||||
if (trim($totAGENTSwtd)>$max_wtd_agents) {$max_wtd_agents=trim($totAGENTSwtd);}
|
||||
if (trim($totABANDONSwtd)>$max_wtd_abandoned) {$max_wtd_abandoned=trim($totABANDONSwtd);}
|
||||
if (trim($totABANDONSpctwtd)>$max_wtd_abandonpct) {$max_wtd_abandonpct=trim($totABANDONSpctwtd);}
|
||||
|
||||
@@ -1153,11 +1176,12 @@ else
|
||||
$wtd_graph_stats[$wa][8]=trim($totANSWERStalkTIMEwtd);
|
||||
$wtd_graph_stats[$wa][9]=trim($totANSWERSwrapTIMEwtd);
|
||||
$wtd_graph_stats[$wa][10]=trim($totANSWERStotTIMEwtd);
|
||||
$wtd_graph_stats[$wa][17]=trim($totAGENTSwtd);
|
||||
$wa++;
|
||||
|
||||
$ASCII_text.="$MAINH\n";
|
||||
$ASCII_text.="| WTD | $totCALLSwtd | $totANSWERSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |";
|
||||
$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"";
|
||||
$ASCII_text.="| WTD | $totCALLSwtd | $totANSWERSwtd | $totAGENTSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |";
|
||||
$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totAGENTSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"";
|
||||
for ($s=0; $s<count($status_array); $s++) {
|
||||
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESwtd[$status_array[$s][0]]+0))." |";
|
||||
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESwtd[$status_array[$s][0]]+0))."\"";
|
||||
@@ -1168,6 +1192,7 @@ else
|
||||
|
||||
$totCALLSwtd=0;
|
||||
$totANSWERSwtd=0;
|
||||
$AGENTS_wtd_array=array();
|
||||
$totANSWERSsecwtd=0;
|
||||
$totANSWERSspeedwtd=0;
|
||||
$totABANDONSwtd=0;
|
||||
@@ -1177,6 +1202,7 @@ else
|
||||
|
||||
if (date("d", strtotime($daySTART[$d]))==1 && $d>0 && date("d", strtotime($daySTART[$d-1]))!=1)
|
||||
{
|
||||
$totAGENTSmtd=count(array_count_values($AGENTS_mtd_array));
|
||||
if ($totCALLSmtd>0)
|
||||
{
|
||||
$totABANDONSpctmtd = sprintf("%7.2f", (100*$totABANDONSmtd/$totCALLSmtd));
|
||||
@@ -1218,6 +1244,8 @@ else
|
||||
$mtd_graph_stats[$ma][14]=($totANSWERSsecmtd+($totANSWERSmtd*15));
|
||||
$mtd_graph_stats[$ma][15]=$totANSWERSsecmtd;
|
||||
$totANSWERStotTIMEmtd = sprintf("%10s", floor(($totANSWERSsecmtd+($totANSWERSmtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecmtd+($totANSWERSmtd*15)))));
|
||||
$totAGENTSmtd=count(array_count_values($AGENTS_mtd_array));
|
||||
$totAGENTSmtd = sprintf("%8s", $totAGENTSmtd);
|
||||
$totANSWERSmtd = sprintf("%8s", $totANSWERSmtd);
|
||||
$totABANDONSmtd = sprintf("%9s", $totABANDONSmtd);
|
||||
$totCALLSmtd = sprintf("%7s", $totCALLSmtd);
|
||||
@@ -1225,6 +1253,7 @@ else
|
||||
if (trim($totCALLSmtd)>$max_mtd_offered) {$max_mtd_offered=trim($totCALLSmtd);}
|
||||
if (trim($totANSWERSmtd)>$max_mtd_answered) {$max_mtd_answered=trim($totANSWERSmtd);}
|
||||
if (trim($totABANDONSmtd)>$max_mtd_abandoned) {$max_mtd_abandoned=trim($totABANDONSmtd);}
|
||||
if (trim($totAGENTSmtd)>$max_mtd_agents) {$max_mtd_agents=trim($totAGENTSmtd);}
|
||||
if (trim($totABANDONSpctmtd)>$max_mtd_abandonpct) {$max_mtd_abandonpct=trim($totABANDONSpctmtd);}
|
||||
if (round($totANSWERSsecmtd/$totANSWERSmtd)>$max_mtd_avgtalktime) {$max_mtd_avgtalktime=round($totANSWERSsecmtd/$totANSWERSmtd);}
|
||||
if (trim($totANSWERSsecmtd)>$max_mtd_totaltalktime) {$max_mtd_totaltalktime=trim($totANSWERSsecmtd);}
|
||||
@@ -1242,11 +1271,12 @@ else
|
||||
$mtd_graph_stats[$ma][8]=trim($totANSWERStalkTIMEmtd);
|
||||
$mtd_graph_stats[$ma][9]=trim($totANSWERSwrapTIMEmtd);
|
||||
$mtd_graph_stats[$ma][10]=trim($totANSWERStotTIMEmtd);
|
||||
$mtd_graph_stats[$ma][17]=trim($totAGENTSmtd);
|
||||
$ma++;
|
||||
|
||||
$ASCII_text.="$MAINH\n";
|
||||
$ASCII_text.="| MTD | $totCALLSmtd | $totANSWERSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |";
|
||||
$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"";
|
||||
$ASCII_text.="| MTD | $totCALLSmtd | $totANSWERSmtd | $totAGENTSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |";
|
||||
$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totAGENTSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"";
|
||||
for ($s=0; $s<count($status_array); $s++) {
|
||||
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESmtd[$status_array[$s][0]]+0))." |";
|
||||
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESmtd[$status_array[$s][0]]+0))."\"";
|
||||
@@ -1257,6 +1287,7 @@ else
|
||||
|
||||
$totCALLSmtd=0;
|
||||
$totANSWERSmtd=0;
|
||||
$AGENTS_mtd_array=array();
|
||||
$totANSWERSsecmtd=0;
|
||||
$totANSWERSspeedmtd=0;
|
||||
$totABANDONSmtd=0;
|
||||
@@ -1265,6 +1296,7 @@ else
|
||||
|
||||
if (date("m", strtotime($daySTART[$d]))==1 || date("m", strtotime($daySTART[$d]))==4 || date("m", strtotime($daySTART[$d]))==7 || date("m", strtotime($daySTART[$d]))==10) # Quarterly line
|
||||
{
|
||||
$totAGENTSqtd=count(array_count_values($AGENTS_qtd_array));
|
||||
if ($totCALLSqtd>0)
|
||||
{
|
||||
$totABANDONSpctqtd = sprintf("%7.2f", (100*$totABANDONSqtd/$totCALLSqtd));
|
||||
@@ -1306,6 +1338,8 @@ else
|
||||
$qtd_graph_stats[$qa][14]=($totANSWERSsecqtd+($totANSWERSqtd*15));
|
||||
$qtd_graph_stats[$qa][15]=$totANSWERSsecqtd;
|
||||
$totANSWERStotTIMEqtd = sprintf("%10s", floor(($totANSWERSsecqtd+($totANSWERSqtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecqtd+($totANSWERSqtd*15)))));
|
||||
$totAGENTSqtd=count(array_count_values($AGENTS_qtd_array));
|
||||
$totAGENTSqtd = sprintf("%8s", $totAGENTSqtd);
|
||||
$totANSWERSqtd = sprintf("%8s", $totANSWERSqtd);
|
||||
$totABANDONSqtd = sprintf("%9s", $totABANDONSqtd);
|
||||
$totCALLSqtd = sprintf("%7s", $totCALLSqtd);
|
||||
@@ -1313,6 +1347,7 @@ else
|
||||
if (trim($totCALLSqtd)>$max_qtd_offered) {$max_qtd_offered=trim($totCALLSqtd);}
|
||||
if (trim($totANSWERSqtd)>$max_qtd_answered) {$max_qtd_answered=trim($totANSWERSqtd);}
|
||||
if (trim($totABANDONSqtd)>$max_qtd_abandoned) {$max_qtd_abandoned=trim($totABANDONSqtd);}
|
||||
if (trim($totAGENTSqtd)>$max_qtd_answers) {$max_qtd_answered=trim($totAGENTSqtd);}
|
||||
if (trim($totABANDONSpctqtd)>$max_qtd_abandonpct) {$max_qtd_abandonpct=trim($totABANDONSpctqtd);}
|
||||
if (round($totANSWERSsecqtd/$totANSWERSqtd)>$max_qtd_avgtalktime) {$max_qtd_avgtalktime=round($totANSWERSsecqtd/$totANSWERSqtd);}
|
||||
if (trim($totANSWERSsecqtd)>$max_qtd_totaltalktime) {$max_qtd_totaltalktime=trim($totANSWERSsecqtd);}
|
||||
@@ -1343,10 +1378,11 @@ else
|
||||
$qtd_graph_stats[$qa][8]=trim($totANSWERStalkTIMEqtd);
|
||||
$qtd_graph_stats[$qa][9]=trim($totANSWERSwrapTIMEqtd);
|
||||
$qtd_graph_stats[$qa][10]=trim($totANSWERStotTIMEqtd);
|
||||
$qtd_graph_stats[$qa][17]=trim($totAGENTSqtd);
|
||||
$qa++;
|
||||
|
||||
$ASCII_text.="| QTD | $totCALLSqtd | $totANSWERSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |";
|
||||
$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"";
|
||||
$ASCII_text.="| QTD | $totCALLSqtd | $totANSWERSqtd | $totAGENTSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |";
|
||||
$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totAGENTSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"";
|
||||
for ($s=0; $s<count($status_array); $s++) {
|
||||
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESqtd[$status_array[$s][0]]+0))." |";
|
||||
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESqtd[$status_array[$s][0]]+0))."\"";
|
||||
@@ -1357,6 +1393,7 @@ else
|
||||
|
||||
$totCALLSqtd=0;
|
||||
$totANSWERSqtd=0;
|
||||
$AGENTS_qtd_array=array();
|
||||
$totANSWERSsecqtd=0;
|
||||
$totANSWERSspeedqtd=0;
|
||||
$totABANDONSqtd=0;
|
||||
@@ -1365,6 +1402,16 @@ else
|
||||
}
|
||||
}
|
||||
|
||||
$totAGENTSday=sprintf("%8s", count($totAGENTSdate[$d]));
|
||||
|
||||
$temp_agent_array=array_keys($totAGENTSdate[$d]);
|
||||
for ($x=0; $x<count($temp_agent_array); $x++) {
|
||||
if ($temp_agent_array[$x]!="") {
|
||||
array_push($AGENTS_wtd_array, $temp_agent_array[$x]);
|
||||
array_push($AGENTS_mtd_array, $temp_agent_array[$x]);
|
||||
array_push($AGENTS_qtd_array, $temp_agent_array[$x]);
|
||||
}
|
||||
}
|
||||
$totCALLSwtd+=$totCALLSdate[$d];
|
||||
$totANSWERSwtd+=$totANSWERSdate[$d];
|
||||
$totANSWERSsecwtd+=$totANSWERSsecdate[$d];
|
||||
@@ -1386,6 +1433,7 @@ else
|
||||
|
||||
if (trim($totCALLSdate[$d])>$max_offered) {$max_offered=trim($totCALLSdate[$d]);}
|
||||
if (trim($totANSWERSdate[$d])>$max_answered) {$max_answered=trim($totANSWERSdate[$d]);}
|
||||
if (trim($totAGENTSday)>$max_agents) {$max_agents=trim($totAGENTSday);}
|
||||
if (trim($totABANDONSdate[$d])>$max_abandoned) {$max_abandoned=trim($totABANDONSdate[$d]);}
|
||||
if (trim($totABANDONSpctDATE[$d])>$max_abandonpct) {$max_abandonpct=trim($totABANDONSpctDATE[$d]);}
|
||||
|
||||
@@ -1403,9 +1451,10 @@ else
|
||||
$graph_stats[$d][8]=trim($totANSWERStalkTIME[$d]);
|
||||
$graph_stats[$d][9]=trim($totANSWERSwrapTIME[$d]);
|
||||
$graph_stats[$d][10]=trim($totANSWERStotTIME[$d]);
|
||||
$graph_stats[$d][17]=trim($totAGENTSday);
|
||||
|
||||
$ASCII_text.="| $daySTART[$d] - $dayEND[$d] | $totCALLSdate[$d] | $totANSWERSdate[$d] | $totABANDONSdate[$d] | $totABANDONSpctDATE[$d]%| $totABANDONSavgTIME[$d] | $totANSWERSavgspeedTIME[$d] | $totANSWERSavgTIME[$d] | $totANSWERStalkTIME[$d] | $totANSWERSwrapTIME[$d] | $totANSWERStotTIME[$d] |";
|
||||
$CSV_text.="\"$daySTART[$d] - $dayEND[$d]\",\"$totCALLSdate[$d]\",\"$totANSWERSdate[$d]\",\"$totABANDONSdate[$d]\",\"$totABANDONSpctDATE[$d]%\",\"$totABANDONSavgTIME[$d]\",\"$totANSWERSavgspeedTIME[$d]\",\"$totANSWERSavgTIME[$d]\",\"$totANSWERStalkTIME[$d]\",\"$totANSWERSwrapTIME[$d]\",\"$totANSWERStotTIME[$d]\"";
|
||||
$ASCII_text.="| $daySTART[$d] - $dayEND[$d] | $totCALLSdate[$d] | $totANSWERSdate[$d] | $totAGENTSday | $totABANDONSdate[$d] | $totABANDONSpctDATE[$d]%| $totABANDONSavgTIME[$d] | $totANSWERSavgspeedTIME[$d] | $totANSWERSavgTIME[$d] | $totANSWERStalkTIME[$d] | $totANSWERSwrapTIME[$d] | $totANSWERStotTIME[$d] |";
|
||||
$CSV_text.="\"$daySTART[$d] - $dayEND[$d]\",\"$totCALLSdate[$d]\",\"$totANSWERSdate[$d]\",\"$totAGENTSday\",\"$totABANDONSdate[$d]\",\"$totABANDONSpctDATE[$d]%\",\"$totABANDONSavgTIME[$d]\",\"$totANSWERSavgspeedTIME[$d]\",\"$totANSWERSavgTIME[$d]\",\"$totANSWERStalkTIME[$d]\",\"$totANSWERSwrapTIME[$d]\",\"$totANSWERStotTIME[$d]\"";
|
||||
for ($s=0; $s<count($status_array); $s++) {
|
||||
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESdate[$d][$status_array[$s][0]]+0))." |";
|
||||
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESdate[$d][$status_array[$s][0]]+0))."\"";
|
||||
@@ -1503,7 +1552,8 @@ else
|
||||
|
||||
if (date("w", strtotime($daySTART[$d]))>0)
|
||||
{
|
||||
if ($totCALLSwtd>0)
|
||||
$totAGENTSwtd=count(array_count_values($AGENTS_wtd_array));
|
||||
if ($totCALLSwtd>0)
|
||||
{
|
||||
$totABANDONSpctwtd = sprintf("%7.2f", (100*$totABANDONSwtd/$totCALLSwtd));
|
||||
}
|
||||
@@ -1544,12 +1594,15 @@ else
|
||||
$wtd_graph_stats[$wa][14]=($totANSWERSsecwtd+($totANSWERSwtd*15));
|
||||
$wtd_graph_stats[$wa][15]=$totANSWERSsecwtd;
|
||||
$totANSWERStotTIMEwtd = sprintf("%10s", floor(($totANSWERSsecwtd+($totANSWERSwtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecwtd+($totANSWERSwtd*15)))));
|
||||
$totAGENTSwtd=count(array_count_values($AGENTS_wtd_array));
|
||||
$totAGENTSwtd = sprintf("%8s", $totAGENTSwtd);
|
||||
$totANSWERSwtd = sprintf("%8s", $totANSWERSwtd);
|
||||
$totABANDONSwtd = sprintf("%9s", $totABANDONSwtd);
|
||||
$totCALLSwtd = sprintf("%7s", $totCALLSwtd);
|
||||
|
||||
if (trim($totCALLSwtd)>$max_wtd_offered) {$max_wtd_offered=trim($totCALLSwtd);}
|
||||
if (trim($totANSWERSwtd)>$max_wtd_answered) {$max_wtd_answered=trim($totANSWERSwtd);}
|
||||
if (trim($totAGENTSwtd)>$max_wtd_agents) {$max_wtd_agents=trim($totAGENTSwtd);}
|
||||
if (trim($totABANDONSwtd)>$max_wtd_abandoned) {$max_wtd_abandoned=trim($totABANDONSwtd);}
|
||||
if (trim($totABANDONSpctwtd)>$max_wtd_abandonpct) {$max_wtd_abandonpct=trim($totABANDONSpctwtd);}
|
||||
|
||||
@@ -1570,8 +1623,10 @@ else
|
||||
$wtd_graph_stats[$wa][8]=trim($totANSWERStalkTIMEwtd);
|
||||
$wtd_graph_stats[$wa][9]=trim($totANSWERSwrapTIMEwtd);
|
||||
$wtd_graph_stats[$wa][10]=trim($totANSWERStotTIMEwtd);
|
||||
$wtd_graph_stats[$wa][17]=trim($totAGENTSwtd);
|
||||
$wtd_OFFERED_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE', $OFFERED_graph);
|
||||
$wtd_ANSWERED_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$ANSWERED_graph);
|
||||
$wtd_AGENTS_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE', $AGENTS_graph);
|
||||
$wtd_ABANDONED_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$ABANDONED_graph);
|
||||
$wtd_ABANDONPCT_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$ABANDONPCT_graph);
|
||||
$wtd_AVGABANDONTIME_graph=preg_replace('/DAILY/', 'WEEK-TO-DATE',$AVGABANDONTIME_graph);
|
||||
@@ -1584,6 +1639,7 @@ else
|
||||
if ($q==0) {$class=" first";} else if (($q+1)==count($wtd_graph_stats)) {$class=" last";} else {$class="";}
|
||||
$wtd_OFFERED_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][1]/$max_wtd_offered)."' height='16' />".$wtd_graph_stats[$q][1]."</td></tr>";
|
||||
$wtd_ANSWERED_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][2]/$max_wtd_answered)."' height='16' />".$wtd_graph_stats[$q][2]."</td></tr>";
|
||||
$wtd_AGENTS_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][17]/$max_wtd_agents)."' height='16' />".$wtd_graph_stats[$q][17]."</td></tr>";
|
||||
$wtd_ABANDONED_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][3]/$max_wtd_abandoned)."' height='16' />".$wtd_graph_stats[$q][3]."</td></tr>";
|
||||
$wtd_ABANDONPCT_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][4]/$max_wtd_abandonpct)."' height='16' />".$wtd_graph_stats[$q][4]."% </td></tr>";
|
||||
$wtd_AVGABANDONTIME_graph.=" <tr><td class='chart_td$class'>".$wtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$wtd_graph_stats[$q][11]/$max_wtd_avgabandontime)."' height='16' />".$wtd_graph_stats[$q][5]."</td></tr>";
|
||||
@@ -1595,8 +1651,8 @@ else
|
||||
}
|
||||
|
||||
$ASCII_text.="$MAINH\n";
|
||||
$ASCII_text.="| WTD | $totCALLSwtd | $totANSWERSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |";
|
||||
$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"";
|
||||
$ASCII_text.="| WTD | $totCALLSwtd | $totANSWERSwtd | $totAGENTSwtd | $totABANDONSwtd | $totABANDONSpctwtd%| $totABANDONSavgTIMEwtd | $totANSWERSavgspeedTIMEwtd | $totANSWERSavgTIMEwtd | $totANSWERStalkTIMEwtd | $totANSWERSwrapTIMEwtd | $totANSWERStotTIMEwtd |";
|
||||
$CSV_text.="\"WTD\",\"$totCALLSwtd\",\"$totANSWERSwtd\",\"$totAGENTSwtd\",\"$totABANDONSwtd\",\"$totABANDONSpctwtd%\",\"$totABANDONSavgTIMEwtd\",\"$totANSWERSavgspeedTIMEwtd\",\"$totANSWERSavgTIMEwtd\",\"$totANSWERStalkTIMEwtd\",\"$totANSWERSwrapTIMEwtd\",\"$totANSWERStotTIMEwtd\"";
|
||||
for ($s=0; $s<count($status_array); $s++) {
|
||||
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESwtd[$status_array[$s][0]]+0))." |";
|
||||
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESwtd[$status_array[$s][0]]+0))."\"";
|
||||
@@ -1606,6 +1662,7 @@ else
|
||||
|
||||
$totCALLSwtd=0;
|
||||
$totANSWERSwtd=0;
|
||||
$AGENTS_wtd_array=array();
|
||||
$totANSWERSsecwtd=0;
|
||||
$totANSWERSspeedwtd=0;
|
||||
$totABANDONSwtd=0;
|
||||
@@ -1614,6 +1671,7 @@ else
|
||||
|
||||
if (date("d", strtotime($daySTART[$d]))!=1)
|
||||
{
|
||||
$totAGENTSmtd=count(array_count_values($AGENTS_mtd_array));
|
||||
if ($totCALLSmtd>0)
|
||||
{
|
||||
$totABANDONSpctmtd = sprintf("%7.2f", (100*$totABANDONSmtd/$totCALLSmtd));
|
||||
@@ -1655,12 +1713,15 @@ else
|
||||
$mtd_graph_stats[$ma][14]=($totANSWERSsecmtd+($totANSWERSmtd*15));
|
||||
$mtd_graph_stats[$ma][15]=$totANSWERSsecmtd;
|
||||
$totANSWERStotTIMEmtd = sprintf("%10s", floor(($totANSWERSsecmtd+($totANSWERSmtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecmtd+($totANSWERSmtd*15)))));
|
||||
$totAGENTSmtd=count(array_count_values($AGENTS_mtd_array));
|
||||
$totAGENTSmtd = sprintf("%8s", $totAGENTSmtd);
|
||||
$totANSWERSmtd = sprintf("%8s", $totANSWERSmtd);
|
||||
$totABANDONSmtd = sprintf("%9s", $totABANDONSmtd);
|
||||
$totCALLSmtd = sprintf("%7s", $totCALLSmtd);
|
||||
|
||||
if (trim($totCALLSmtd)>$max_mtd_offered) {$max_mtd_offered=trim($totCALLSmtd);}
|
||||
if (trim($totANSWERSmtd)>$max_mtd_answered) {$max_mtd_answered=trim($totANSWERSmtd);}
|
||||
if (trim($totAGENTSmtd)>$max_mtd_agents) {$max_mtd_agents=trim($totAGENTSmtd);}
|
||||
if (trim($totABANDONSmtd)>$max_mtd_abandoned) {$max_mtd_abandoned=trim($totABANDONSmtd);}
|
||||
if (trim($totABANDONSpctmtd)>$max_mtd_abandonpct) {$max_mtd_abandonpct=trim($totABANDONSpctmtd);}
|
||||
|
||||
@@ -1681,8 +1742,10 @@ else
|
||||
$mtd_graph_stats[$ma][8]=trim($totANSWERStalkTIMEmtd);
|
||||
$mtd_graph_stats[$ma][9]=trim($totANSWERSwrapTIMEmtd);
|
||||
$mtd_graph_stats[$ma][10]=trim($totANSWERStotTIMEmtd);
|
||||
$wtd_graph_stats[$ma][17]=trim($totAGENTSmtd);
|
||||
$mtd_OFFERED_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$OFFERED_graph);
|
||||
$mtd_ANSWERED_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$ANSWERED_graph);
|
||||
$mtd_AGENTS_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE', $AGENTS_graph);
|
||||
$mtd_ABANDONED_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$ABANDONED_graph);
|
||||
$mtd_ABANDONPCT_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$ABANDONPCT_graph);
|
||||
$mtd_AVGABANDONTIME_graph=preg_replace('/DAILY/', 'MONTH-TO-DATE',$AVGABANDONTIME_graph);
|
||||
@@ -1695,6 +1758,7 @@ else
|
||||
if ($q==0) {$class=" first";} else if (($q+1)==count($mtd_graph_stats)) {$class=" last";} else {$class="";}
|
||||
$mtd_OFFERED_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][1]/$max_mtd_offered)."' height='16' />".$mtd_graph_stats[$q][1]."</td></tr>";
|
||||
$mtd_ANSWERED_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][2]/$max_mtd_answered)."' height='16' />".$mtd_graph_stats[$q][2]."</td></tr>";
|
||||
$mtd_AGENTS_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][17]/$max_mtd_agents)."' height='16' />".$mtd_graph_stats[$q][17]."</td></tr>";
|
||||
$mtd_ABANDONED_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][3]/$max_mtd_abandoned)."' height='16' />".$mtd_graph_stats[$q][3]."</td></tr>";
|
||||
$mtd_ABANDONPCT_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][4]/$max_mtd_abandonpct)."' height='16' />".$mtd_graph_stats[$q][4]."%</td></tr>";
|
||||
$mtd_AVGABANDONTIME_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][11]/$max_mtd_avgabandontime)."' height='16' />".$mtd_graph_stats[$q][5]."</td></tr>";
|
||||
@@ -1705,6 +1769,7 @@ else
|
||||
$mtd_TOTALCALLTIME_graph.=" <tr><td class='chart_td$class'>".$mtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$mtd_graph_stats[$q][14]/$max_mtd_totalcalltime)."' height='16' />".$mtd_graph_stats[$q][10]."</td></tr>";
|
||||
$graph_totCALLSmtd+=$mtd_graph_stats[$q][1];
|
||||
$graph_totANSWERSmtd+=$mtd_graph_stats[$q][2];
|
||||
$graph_totAGENTSmtd+=$mtd_graph_stats[$q][17];
|
||||
$graph_totABANDONSmtd+=$mtd_graph_stats[$q][3];
|
||||
$graph_totABANDONSpctmtd+=$mtd_graph_stats[$q][4];
|
||||
$graph_totABANDONSavgTIMEmtd+=$mtd_graph_stats[$q][5];
|
||||
@@ -1716,8 +1781,8 @@ else
|
||||
}
|
||||
|
||||
$ASCII_text.="$MAINH\n";
|
||||
$ASCII_text.="| MTD | $totCALLSmtd | $totANSWERSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |";
|
||||
$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"";
|
||||
$ASCII_text.="| MTD | $totCALLSmtd | $totANSWERSmtd | $totAGENTSmtd | $totABANDONSmtd | $totABANDONSpctmtd%| $totABANDONSavgTIMEmtd | $totANSWERSavgspeedTIMEmtd | $totANSWERSavgTIMEmtd | $totANSWERStalkTIMEmtd | $totANSWERSwrapTIMEmtd | $totANSWERStotTIMEmtd |";
|
||||
$CSV_text.="\"MTD\",\"$totCALLSmtd\",\"$totANSWERSmtd\",\"$totAGENTSmtd\",\"$totABANDONSmtd\",\"$totABANDONSpctmtd%\",\"$totABANDONSavgTIMEmtd\",\"$totANSWERSavgspeedTIMEmtd\",\"$totANSWERSavgTIMEmtd\",\"$totANSWERStalkTIMEmtd\",\"$totANSWERSwrapTIMEmtd\",\"$totANSWERStotTIMEmtd\"";
|
||||
for ($s=0; $s<count($status_array); $s++) {
|
||||
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESmtd[$status_array[$s][0]]+0))." |";
|
||||
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESmtd[$status_array[$s][0]]+0))."\"";
|
||||
@@ -1727,6 +1792,7 @@ else
|
||||
|
||||
$totCALLSmtd=0;
|
||||
$totANSWERSmtd=0;
|
||||
$AGENTS_mtd_array=array();
|
||||
$totANSWERSsecmtd=0;
|
||||
$totANSWERSspeedmtd=0;
|
||||
$totABANDONSmtd=0;
|
||||
@@ -1734,6 +1800,7 @@ else
|
||||
|
||||
# if (date("m", strtotime($daySTART[$d]))==1 || date("m", strtotime($daySTART[$d]))==4 || date("m", strtotime($daySTART[$d]))==7 || date("m", strtotime($daySTART[$d]))==10) # Quarterly line
|
||||
# {
|
||||
$totAGENTSqtd=count(array_count_values($AGENTS_qtd_array));
|
||||
if ($totCALLSqtd>0)
|
||||
{
|
||||
$totABANDONSpctqtd = sprintf("%7.2f", (100*$totABANDONSqtd/$totCALLSqtd));
|
||||
@@ -1775,12 +1842,15 @@ else
|
||||
$qtd_graph_stats[$qa][14]=($totANSWERSsecqtd+($totANSWERSqtd*15));
|
||||
$qtd_graph_stats[$qa][15]=$totANSWERSsecqtd;
|
||||
$totANSWERStotTIMEqtd = sprintf("%10s", floor(($totANSWERSsecqtd+($totANSWERSqtd*15))/3600).date(":i:s", mktime(0, 0, ($totANSWERSsecqtd+($totANSWERSqtd*15)))));
|
||||
$totAGENTSqtd=count(array_count_values($AGENTS_qtd_array));
|
||||
$totAGENTSqtd = sprintf("%8s", $totAGENTSqtd);
|
||||
$totANSWERSqtd = sprintf("%8s", $totANSWERSqtd);
|
||||
$totABANDONSqtd = sprintf("%9s", $totABANDONSqtd);
|
||||
$totCALLSqtd = sprintf("%7s", $totCALLSqtd);
|
||||
|
||||
if (trim($totCALLSqtd)>$max_qtd_offered) {$max_qtd_offered=trim($totCALLSqtd);}
|
||||
if (trim($totANSWERSqtd)>$max_qtd_answered) {$max_qtd_answered=trim($totANSWERSqtd);}
|
||||
if (trim($totAGENTSqtd)>$max_qtd_agents) {$max_qtd_agents=trim($totAGENTSqtd);}
|
||||
if (trim($totABANDONSqtd)>$max_qtd_abandoned) {$max_qtd_abandoned=trim($totABANDONSqtd);}
|
||||
if (trim($totABANDONSpctqtd)>$max_qtd_abandonpct) {$max_qtd_abandonpct=trim($totABANDONSpctqtd);}
|
||||
|
||||
@@ -1814,8 +1884,10 @@ else
|
||||
$qtd_graph_stats[$qa][8]=trim($totANSWERStalkTIMEqtd);
|
||||
$qtd_graph_stats[$qa][9]=trim($totANSWERSwrapTIMEqtd);
|
||||
$qtd_graph_stats[$qa][10]=trim($totANSWERStotTIMEqtd);
|
||||
$qtd_graph_stats[$qa][17]=trim($totAGENTSqtd);
|
||||
$qtd_OFFERED_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$OFFERED_graph);
|
||||
$qtd_ANSWERED_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$ANSWERED_graph);
|
||||
$qtd_AGENTS_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$AGENTS_graph);
|
||||
$qtd_ABANDONED_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$ABANDONED_graph);
|
||||
$qtd_ABANDONPCT_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$ABANDONPCT_graph);
|
||||
$qtd_AVGABANDONTIME_graph=preg_replace('/DAILY/', 'QUARTER-TO-DATE',$AVGABANDONTIME_graph);
|
||||
@@ -1828,6 +1900,7 @@ else
|
||||
if ($q==0) {$class=" first";} else if (($q+1)==count($qtd_graph_stats)) {$class=" last";} else {$class="";}
|
||||
$qtd_OFFERED_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][1]/$max_qtd_offered)."' height='16' />".$qtd_graph_stats[$q][1]."</td></tr>";
|
||||
$qtd_ANSWERED_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][2]/$max_qtd_answered)."' height='16' />".$qtd_graph_stats[$q][2]."</td></tr>";
|
||||
$qtd_AGENTS_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][17]/$max_qtd_agents)."' height='16' />".$qtd_graph_stats[$q][17]."</td></tr>";
|
||||
$qtd_ABANDONED_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][3]/$max_qtd_abandoned)."' height='16' />".$qtd_graph_stats[$q][3]."</td></tr>";
|
||||
$qtd_ABANDONPCT_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][4]/$max_qtd_abandonpct)."' height='16' />".$qtd_graph_stats[$q][4]."%</td></tr>";
|
||||
$qtd_AVGABANDONTIME_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][11]/$max_qtd_avgabandontime)."' height='16' />".$qtd_graph_stats[$q][5]."</td></tr>";
|
||||
@@ -1838,6 +1911,7 @@ else
|
||||
$qtd_TOTALCALLTIME_graph.=" <tr><td class='chart_td$class'>".$qtd_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$qtd_graph_stats[$q][14]/$max_qtd_totalcalltime)."' height='16' />".$qtd_graph_stats[$q][10]."</td></tr>";
|
||||
$graph_totCALLSqtd+=$qtd_graph_stats[$q][1];
|
||||
$graph_totANSWERSqtd+=$qtd_graph_stats[$q][2];
|
||||
$graph_totAGENTSqtd+=$qtd_graph_stats[$q][17];
|
||||
$graph_totABANDONSqtd+=$qtd_graph_stats[$q][3];
|
||||
$graph_totABANDONSpctqtd+=$qtd_graph_stats[$q][4];
|
||||
$graph_totABANDONSavgTIMEqtd+=$qtd_graph_stats[$q][5];
|
||||
@@ -1849,8 +1923,8 @@ else
|
||||
}
|
||||
|
||||
$ASCII_text.="$MAINH\n";
|
||||
$ASCII_text.="| QTD | $totCALLSqtd | $totANSWERSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |";
|
||||
$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"";
|
||||
$ASCII_text.="| QTD | $totCALLSqtd | $totANSWERSqtd | $totAGENTSqtd | $totABANDONSqtd | $totABANDONSpctqtd%| $totABANDONSavgTIMEqtd | $totANSWERSavgspeedTIMEqtd | $totANSWERSavgTIMEqtd | $totANSWERStalkTIMEqtd | $totANSWERSwrapTIMEqtd | $totANSWERStotTIMEqtd |";
|
||||
$CSV_text.="\"QTD\",\"$totCALLSqtd\",\"$totANSWERSqtd\",\"$totAGENTSqtd\",\"$totABANDONSqtd\",\"$totABANDONSpctqtd%\",\"$totABANDONSavgTIMEqtd\",\"$totANSWERSavgspeedTIMEqtd\",\"$totANSWERSavgTIMEqtd\",\"$totANSWERStalkTIMEqtd\",\"$totANSWERSwrapTIMEqtd\",\"$totANSWERStotTIMEqtd\"";
|
||||
for ($s=0; $s<count($status_array); $s++) {
|
||||
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSESqtd[$status_array[$s][0]]+0))." |";
|
||||
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSESqtd[$status_array[$s][0]]+0))."\"";
|
||||
@@ -1860,6 +1934,7 @@ else
|
||||
|
||||
$totCALLSqtd=0;
|
||||
$totANSWERSqtd=0;
|
||||
$AGENTS_qtd_array=array();
|
||||
$totANSWERSsecqtd=0;
|
||||
$totANSWERSspeedqtd=0;
|
||||
$totABANDONSqtd=0;
|
||||
@@ -1871,6 +1946,7 @@ else
|
||||
if ($q==0) {$class=" first";} else if (($q+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
||||
$OFFERED_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][1]/$max_offered)."' height='16' />".$graph_stats[$q][1]."</td></tr>";
|
||||
$ANSWERED_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][2]/$max_answered)."' height='16' />".$graph_stats[$q][2]."</td></tr>";
|
||||
$AGENTS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][17]/$max_agents)."' height='16' />".$graph_stats[$q][17]."</td></tr>";
|
||||
$ABANDONED_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][3]/$max_abandoned)."' height='16' />".$graph_stats[$q][3]."</td></tr>";
|
||||
$ABANDONPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][4]/$max_abandonpct)."' height='16' />".$graph_stats[$q][4]."%</td></tr>";
|
||||
$AVGABANDONTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$q][11]/$max_avgabandontime)."' height='16' />".$graph_stats[$q][5]."</td></tr>";
|
||||
@@ -1882,6 +1958,7 @@ else
|
||||
}
|
||||
$OFFERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotCALLS)."</th></tr></table>";
|
||||
$ANSWERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERS)."</th></tr></table>";
|
||||
$AGENTS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotAGENTS)."</th></tr></table>";
|
||||
$ABANDONED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONS)."</th></tr></table>";
|
||||
$ABANDONPCT_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSpct)."%</th></tr></table>";
|
||||
$AVGABANDONTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSavgTIME)."</th></tr></table>";
|
||||
@@ -1894,6 +1971,7 @@ else
|
||||
$JS_text.="function DrawGraph(graph, th_id) {\n";
|
||||
$JS_text.=" var OFFERED_graph=\"$OFFERED_graph\";\n";
|
||||
$JS_text.=" var ANSWERED_graph=\"$ANSWERED_graph\";\n";
|
||||
$JS_text.=" var AGENTS_graph=\"$AGENTS_graph\";\n";
|
||||
$JS_text.=" var ABANDONED_graph=\"$ABANDONED_graph\";\n";
|
||||
$JS_text.=" var ABANDONPCT_graph=\"$ABANDONPCT_graph\";\n";
|
||||
$JS_text.=" var AVGABANDONTIME_graph=\"$AVGABANDONTIME_graph\";\n";
|
||||
@@ -1914,6 +1992,7 @@ else
|
||||
$JS_text.="}\n";
|
||||
$wtd_OFFERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotCALLS)."</th></tr></table>";
|
||||
$wtd_ANSWERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERS)."</th></tr></table>";
|
||||
$wtd_AGENTS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotAGENTS)."</th></tr></table>";
|
||||
$wtd_ABANDONED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONS)."</th></tr></table>";
|
||||
$wtd_ABANDONPCT_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSpct)."%</th></tr></table>";
|
||||
$wtd_AVGABANDONTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSavgTIME)."</th></tr></table>";
|
||||
@@ -1926,6 +2005,7 @@ else
|
||||
$JS_text.="function DrawWTDGraph(graph, th_id) {\n";
|
||||
$JS_text.=" var OFFERED_graph=\"$wtd_OFFERED_graph\";\n";
|
||||
$JS_text.=" var ANSWERED_graph=\"$wtd_ANSWERED_graph\";\n";
|
||||
$JS_text.=" var AGENTS_graph=\"$wtd_AGENTS_graph\";\n";
|
||||
$JS_text.=" var ABANDONED_graph=\"$wtd_ABANDONED_graph\";\n";
|
||||
$JS_text.=" var ABANDONPCT_graph=\"$wtd_ABANDONPCT_graph\";\n";
|
||||
$JS_text.=" var AVGABANDONTIME_graph=\"$wtd_AVGABANDONTIME_graph\";\n";
|
||||
@@ -1946,6 +2026,7 @@ else
|
||||
$JS_text.="}\n";
|
||||
$mtd_OFFERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotCALLS)."</th></tr></table>";
|
||||
$mtd_ANSWERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERS)."</th></tr></table>";
|
||||
$mtd_AGENTS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotAGENTS)."</th></tr></table>";
|
||||
$mtd_ABANDONED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONS)."</th></tr></table>";
|
||||
$mtd_ABANDONPCT_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSpct)."%</th></tr></table>";
|
||||
$mtd_AVGABANDONTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSavgTIME)."</th></tr></table>";
|
||||
@@ -1958,6 +2039,7 @@ else
|
||||
$JS_text.="function DrawMTDGraph(graph, th_id) {\n";
|
||||
$JS_text.=" var OFFERED_graph=\"$mtd_OFFERED_graph\";\n";
|
||||
$JS_text.=" var ANSWERED_graph=\"$mtd_ANSWERED_graph\";\n";
|
||||
$JS_text.=" var AGENTS_graph=\"$mtd_AGENTS_graph\";\n";
|
||||
$JS_text.=" var ABANDONED_graph=\"$mtd_ABANDONED_graph\";\n";
|
||||
$JS_text.=" var ABANDONPCT_graph=\"$mtd_ABANDONPCT_graph\";\n";
|
||||
$JS_text.=" var AVGABANDONTIME_graph=\"$mtd_AVGABANDONTIME_graph\";\n";
|
||||
@@ -1978,6 +2060,7 @@ else
|
||||
$JS_text.="}\n";
|
||||
$qtd_OFFERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotCALLS)."</th></tr></table>";
|
||||
$qtd_ANSWERED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotANSWERS)."</th></tr></table>";
|
||||
$qtd_AGENTS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotAGENTS)."</th></tr></table>";
|
||||
$qtd_ABANDONED_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONS)."</th></tr></table>";
|
||||
$qtd_ABANDONPCT_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSpct)."%</th></tr></table>";
|
||||
$qtd_AVGABANDONTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($FtotABANDONSavgTIME)."</th></tr></table>";
|
||||
@@ -1990,6 +2073,7 @@ else
|
||||
$JS_text.="function DrawQTDGraph(graph, th_id) {\n";
|
||||
$JS_text.=" var OFFERED_graph=\"$qtd_OFFERED_graph\";\n";
|
||||
$JS_text.=" var ANSWERED_graph=\"$qtd_ANSWERED_graph\";\n";
|
||||
$JS_text.=" var AGENTS_graph=\"$qtd_AGENTS_graph\";\n";
|
||||
$JS_text.=" var ABANDONED_graph=\"$qtd_ABANDONED_graph\";\n";
|
||||
$JS_text.=" var ABANDONPCT_graph=\"$qtd_ABANDONPCT_graph\";\n";
|
||||
$JS_text.=" var AVGABANDONTIME_graph=\"$qtd_AVGABANDONTIME_graph\";\n";
|
||||
@@ -2008,11 +2092,11 @@ else
|
||||
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
||||
$JS_text.=" document.getElementById('QTD_stats_graph').innerHTML=graph_to_display;\n";
|
||||
$JS_text.="}\n";
|
||||
|
||||
$FtotAGENTS = sprintf("%8s", $FtotAGENTS);
|
||||
|
||||
$ASCII_text.="$MAINH\n";
|
||||
$ASCII_text.="| TOTALS | $FtotCALLS | $FtotANSWERS | $FtotABANDONS | $FtotABANDONSpct%| $FtotABANDONSavgTIME | $FtotANSWERSavgspeedTIME | $FtotANSWERSavgTIME | $FtotANSWERStalkTIME | $FtotANSWERSwrapTIME | $FtotANSWERStotTIME |";
|
||||
$CSV_text.="\"TOTALS\",\"$FtotCALLS\",\"$FtotANSWERS\",\"$FtotABANDONS\",\"$FtotABANDONSpct%\",\"$FtotABANDONSavgTIME\",\"$FtotANSWERSavgspeedTIME\",\"$FtotANSWERSavgTIME\",\"$FtotANSWERStalkTIME\",\"$FtotANSWERSwrapTIME\",\"$FtotANSWERStotTIME\"";
|
||||
$ASCII_text.="| TOTALS | $FtotCALLS | $FtotANSWERS | $FtotAGENTS | $FtotABANDONS | $FtotABANDONSpct%| $FtotABANDONSavgTIME | $FtotANSWERSavgspeedTIME | $FtotANSWERSavgTIME | $FtotANSWERStalkTIME | $FtotANSWERSwrapTIME | $FtotANSWERStotTIME |";
|
||||
$CSV_text.="\"TOTALS\",\"$FtotCALLS\",\"$FtotANSWERS\",\"$FtotAGENTS\",\"$FtotABANDONS\",\"$FtotABANDONSpct%\",\"$FtotABANDONSavgTIME\",\"$FtotANSWERSavgspeedTIME\",\"$FtotANSWERSavgTIME\",\"$FtotANSWERStalkTIME\",\"$FtotANSWERSwrapTIME\",\"$FtotANSWERStotTIME\"";
|
||||
for ($s=0; $s<count($status_array); $s++) {
|
||||
$ASCII_text.=" ".sprintf("%10s", ($totSTATUSES[$status_array[$s][0]]+0))." |";
|
||||
$CSV_text.=",\"".sprintf("%10s", ($totSTATUSES[$status_array[$s][0]]+0))."\"";
|
||||
|
||||
Reference in New Issue
Block a user