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Added Transfer-Conf Button Launch campaign setting, allowing you to set a webform window to open when an agent clicks on the Transfer-Conf button.

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git-svn-id: svn://192.168.202.10@3334 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-12-02 02:24:19 +00:00
parent df7e5146c1
commit bde48dde3a
7 changed files with 83 additions and 21 deletions
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UPGRADE
+3
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@@ -553,6 +553,9 @@ OTHER CHANGES:
156. Added Daily Called Count Limits as a campaign setting, with options to
count and/or restrict for manual dial calls or not.
157. Added Transfer-Conf Button Launch campaign setting, allowing you to set a
webform window to open when an agent clicks on the Transfer-Conf button.
docs/AGENT_MULTI-CAMPAIGN_DIALING.txt
+1 -1
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@@ -46,7 +46,7 @@ NOTE: The following instructions below assume that you already know how to set u
2. Set up two lists:
1101(Appointments English List), assigned to the APPTENG campaign
1102(Appointments English List), assigned to the APPTSPA campaign
1102(Appointments Spanish List), assigned to the APPTSPA campaign
3. Set up two Inbound Groups to use as Drop In-Groups:
DROP_APPT_ENG(Appointments English Drop InGroup)
extras/MySQL_AST_CREATE_tables.sql
+3 -2
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@@ -1050,7 +1050,8 @@ three_way_record_stop_exception VARCHAR(40) default 'DISABLED',
pause_max_exceptions VARCHAR(40) default '',
hopper_drop_run_trigger VARCHAR(1) default 'N',
daily_call_count_limit TINYINT(3) UNSIGNED default '0',
daily_limit_manual VARCHAR(20) default 'DISABLED'
daily_limit_manual VARCHAR(20) default 'DISABLED',
transfer_button_launch VARCHAR(12) default 'NONE'
) ENGINE=MyISAM;
CREATE TABLE vicidial_lists (
@@ -4692,4 +4693,4 @@ INSERT INTO vicidial_settings_containers VALUES ('INTERNATIONAL_DNC_IMPORT','Pro
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1612',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1613',db_schema_update_date=NOW(),reload_timestamp=NOW();
extras/upgrade_2.14.sql
+4
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@@ -1360,3 +1360,7 @@ index(list_id)
) ENGINE=MyISAM;
UPDATE system_settings SET db_schema_version='1612',db_schema_update_date=NOW() where db_schema_version < 1612;
ALTER TABLE vicidial_campaigns ADD transfer_button_launch VARCHAR(12) default 'NONE';
UPDATE system_settings SET db_schema_version='1613',db_schema_update_date=NOW() where db_schema_version < 1613;
www/agc/vicidial.php
+42 -5
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@@ -652,10 +652,11 @@
# 201112-1110 - Added better QueueMetrics misconfiguration error handling
# 201117-0818 - Changes for better compatibility with non-latin data input
# 201123-1436 - Added Daily call count limit features
# 201201-2015 - Added transfer_button_launch feature
#
$version = '2.14-620c';
$build = '201123-1436';
$version = '2.14-621c';
$build = '201201-2015';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=92;
$one_mysql_log=0;
@@ -2187,7 +2188,7 @@ else
$HKstatusnames = substr("$HKstatusnames", 0, -1);
##### grab the campaign settings
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo,agent_xfer_validation,ready_max_logout,callback_display_days,three_way_record_stop,hangup_xfer_record_start,max_inbound_calls_outcome,manual_auto_next_options,agent_screen_time_display,pause_max_dispo,script_top_dispo,routing_initiated_recordings,dead_trigger_seconds,dead_trigger_action,dead_trigger_repeat,dead_trigger_filename,scheduled_callbacks_force_dial,callback_hours_block,callback_display_days,scheduled_callbacks_timezones_container,three_way_volume_buttons,manual_dial_validation,mute_recordings,leave_vm_no_dispo,leave_vm_message_group_id,campaign_script_two,browser_alert_sound,browser_alert_volume,three_way_record_stop_exception,pause_max_exceptions FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo,agent_xfer_validation,ready_max_logout,callback_display_days,three_way_record_stop,hangup_xfer_record_start,max_inbound_calls_outcome,manual_auto_next_options,agent_screen_time_display,pause_max_dispo,script_top_dispo,routing_initiated_recordings,dead_trigger_seconds,dead_trigger_action,dead_trigger_repeat,dead_trigger_filename,scheduled_callbacks_force_dial,callback_hours_block,callback_display_days,scheduled_callbacks_timezones_container,three_way_volume_buttons,manual_dial_validation,mute_recordings,leave_vm_no_dispo,leave_vm_message_group_id,campaign_script_two,browser_alert_sound,browser_alert_volume,three_way_record_stop_exception,pause_max_exceptions,transfer_button_launch FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -2357,6 +2358,7 @@ else
$browser_alert_volume = $row[162];
$three_way_record_stop_exception = $row[163];
$pause_max_exceptions = $row[164];
$transfer_button_launch = $row[165];
$TWRSEcontainer_entry='';
if ( (strlen($three_way_record_stop_exception) > 1) and ($three_way_record_stop_exception != 'DISABLED') )
@@ -5281,6 +5283,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var CAMPbrowser_alert_volume='<?php echo $browser_alert_volume ?>';
var browser_alert_sound='<?php echo $browser_alert_sound ?>';
var browser_alert_volume='<?php echo $browser_alert_volume ?>';
var transfer_button_launch='<?php echo $transfer_button_launch ?>';
var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
@@ -20102,7 +20105,7 @@ function phone_number_format(formatphone) {
function ShoWTransferMain(showxfervar,showoffvar,SXMclick)
{
if (SXMclick=='YES')
{button_click_log = button_click_log + "" + SQLdate + "-----ShoWTransferMain---" + showxfervar + " " + showoffvar + "|";}
{button_click_log = button_click_log + "" + SQLdate + "-----ShoWTransferMain---" + showxfervar + " " + showoffvar + " " + transfer_button_launch + "|";}
if (VU_vicidial_transfers == '1')
{
XferAgentSelectLink();
@@ -20125,6 +20128,40 @@ function phone_number_format(formatphone) {
agent_events('transfer_panel_open', '', aec); aec++;
transfer_panel_open=1;
if (SXMclick=='YES')
{
if (transfer_button_launch != 'NONE')
{
if (transfer_button_launch == 'SCRIPT')
{
ScriptPanelToFront();
}
if ( (transfer_button_launch == 'SCRIPTTWO') && (SSenable_second_script > 0) )
{
ScriptPanel2ToFront();
}
if (transfer_button_launch == 'FORM')
{
FormPanelToFront();
}
if (transfer_button_launch == 'WEBFORM')
{
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
webform_click_log('Awebform1');
}
if (transfer_button_launch == 'WEBFORMTWO')
{
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
webform_click_log('Awebform2');
}
if (transfer_button_launch == 'WEBFORMTHREE')
{
window.open(TEMP_VDIC_web_form_address_three, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
webform_click_log('Awebform3');
}
}
}
}
else
{
@@ -20152,7 +20189,7 @@ function phone_number_format(formatphone) {
{
agent_events('transfer_panel_closed', '', aec); aec++;
transfer_panel_open=0;
}
}
}
if (three_way_call_cid == 'AGENT_CHOOSE')
{
www/vicidial/admin.php
+28 -12
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File diff suppressed because one or more lines are too long
www/vicidial/help_documentation.txt
+2 -1
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@@ -1,4 +1,4 @@
# version: 20201129093001
# version: 20201201194401
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.</QXZ>
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
@@ -258,6 +258,7 @@ campaigns-prepopulate_transfer_preset PrePopulate Transfer Preset <QXZ>This opti
campaigns-enable_xfer_presets Enable Transfer Presets <QXZ>This option will enable the Presets sub menu to appear at the top of the Campaign Modification page, and also you will have the ability to specify Preset dialing numbers for Agents to use in the Transfer-Conference frame of the agent interface. Default is DISABLED. CONTACTS is an option only if contact_information is enabled on your system, that is a custom feature.</QXZ>
campaigns-hide_xfer_number_to_dial Hide Transfer Number to Dial <QXZ>This option will hide the Number to Dial field in the Transfer-Conference frame of the agent interface. Default is DISABLED.</QXZ>
campaigns-quick_transfer_button Quick Transfer Button <QXZ>This option will add a Quick Transfer button to the agent screen below the Transfer-Conf button that will allow one click blind transferring of calls to the selected In-Group or number. IN_GROUP will send calls to the Default Xfer Group for this Campaign, or In-Group if there was an inbound call. The PRESET options will send the calls to the preset selected. Default is N for disabled. The LOCKED options are used to lock the value to the Quick Transfer Button even if the agent uses the transfer conference features during a call before using the Quick Transfer Button.</QXZ>
campaigns-transfer_button_launch Transfer-Conf Button Launch <QXZ>This feature allows you to have a Webform or agent screen tab trigger when the Transfer Conf button on the agent screen is clicked. Default is NONE.</QXZ>
campaigns-custom_3way_button_transfer Custom 3-Way Button Transfer <QXZ>This option will add a Custom Transfer button to the agent screen below the Transfer-Conf button that will allow one click three way calls using the selected preset or field. The PRESET_ options will place calls using the defined preset value. The FIELD_ options will place calls using the number in the selected field from the lead. DISABLED will not show the button on the agent screen. The PARK_ options will park the customer before dialing. Default is DISABLED. The VIEW_PRESET option will simply open the transfer frame and the preset frame. The VIEW_CONTACTS option will open a contacts search window, this will only work if Enable Presets is set to CONTACTS.</QXZ>
campaigns-three_way_call_cid 3-Way Call Outbound CallerID <QXZ>This defines what is sent out as the outbound callerID number from 3-way calls placed by the agent, CAMPAIGN uses the custom campaign callerID, CUSTOMER uses the number of the customer that is active on the agents screen and AGENT_PHONE uses the callerID for the phone that the agent is logged into. AGENT_CHOOSE allows the agent to choose which callerID to use for 3-way calls from a list of choices. CUSTOM_CID will use the Custom CID that is defined in the security_phrase field of the list table for the lead.</QXZ>
campaigns-three_way_dial_prefix 3-Way Call Dial Prefix <QXZ>This defines what is used as the dial prefix for 3-way calls, default is empty so the campaign dial prefix is used, passthru so you can hear ringing is 88.</QXZ>