Added CallCard report export

Added agent screen transfer-conf button display options through user Groups

git-svn-id: svn://192.168.202.10@1369 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-03-13 06:17:41 +00:00
parent 0f317cfe57
commit c3628837c5
13 changed files with 487 additions and 303 deletions
+1 -1
View File
@@ -5078,7 +5078,7 @@ if ($ACTION == 'updateDISPO')
} }
} }
} }
$stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',status='$dispo_choice' $dispo_epochSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';"; $stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',status='$dispo_choice',uniqueid='$uniqueid' $dispo_epochSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";} if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link); $rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00151',$user,$server_ip,$session_name,$one_mysql_log);} if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00151',$user,$server_ip,$session_name,$one_mysql_log);}
+52 -23
View File
@@ -282,10 +282,11 @@
# 100302-2145 - Added scheduled callbacks alert feature # 100302-2145 - Added scheduled callbacks alert feature
# 100306-0852 - Added options.php optional file for setting interface options that will survive upgrade # 100306-0852 - Added options.php optional file for setting interface options that will survive upgrade
# 100309-0525 - Added queuemetrics_loginout option # 100309-0525 - Added queuemetrics_loginout option
# 100313-0053 - Added display options for transfer/conf buttons
# #
$version = '2.4-260'; $version = '2.4-261';
$build = '100309-0525'; $build = '100313-0053';
$mel=1; # Mysql Error Log enabled = 1 $mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=64; $mysql_log_count=64;
$one_mysql_log=0; $one_mysql_log=0;
@@ -886,7 +887,7 @@ else
$AgentAlert_allowed = $VU_allow_alerts; $AgentAlert_allowed = $VU_allow_alerts;
### Gather timeclock and shift enforcement restriction settings ### Gather timeclock and shift enforcement restriction settings
$stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view from vicidial_user_groups where user_group='$VU_user_group';"; $stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial from vicidial_user_groups where user_group='$VU_user_group';";
$rslt=mysql_query($stmt, $link); $rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);} if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt); $row=mysql_fetch_row($rslt);
@@ -907,6 +908,18 @@ else
{$agent_status_view_time=1;} {$agent_status_view_time=1;}
if ($row[5] == 'Y') if ($row[5] == 'Y')
{$agent_call_log_view=1;} {$agent_call_log_view=1;}
if ($row[6] == 'Y')
{$agent_xfer_consultative=1;}
if ($row[7] == 'Y')
{$agent_xfer_dial_override=1;}
if ($row[8] == 'Y')
{$agent_xfer_vm_transfer=1;}
if ($row[9] == 'Y')
{$agent_xfer_blind_transfer=1;}
if ($row[10] == 'Y')
{$agent_xfer_dial_with_customer=1;}
if ($row[11] == 'Y')
{$agent_xfer_park_customer_dial=1;}
if ($VU_agent_call_log_view_override == 'Y') if ($VU_agent_call_log_view_override == 'Y')
{$agent_call_log_view=1;} {$agent_call_log_view=1;}
if ($VU_agent_call_log_view_override == 'N') if ($VU_agent_call_log_view_override == 'N')
@@ -2838,6 +2851,12 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var agent_call_log_view='<?php echo $agent_call_log_view ?>'; var agent_call_log_view='<?php echo $agent_call_log_view ?>';
var scheduled_callbacks_alert='<?php echo $scheduled_callbacks_alert ?>'; var scheduled_callbacks_alert='<?php echo $scheduled_callbacks_alert ?>';
var last_uniqueid=''; var last_uniqueid='';
var agent_xfer_consultative='<?php echo $agent_xfer_consultative ?>';
var agent_xfer_dial_override='<?php echo $agent_xfer_dial_override ?>';
var agent_xfer_vm_transfer='<?php echo $agent_xfer_vm_transfer ?>';
var agent_xfer_blind_transfer='<?php echo $agent_xfer_blind_transfer ?>';
var agent_xfer_dial_with_customer='<?php echo $agent_xfer_dial_with_customer ?>';
var agent_xfer_park_customer_dial='<?php echo $agent_xfer_park_customer_dial ?>';
var DiaLControl_auto_HTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_es.gif\" border=0 alt=\" Pausa \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume_es.gif\" border=0 alt=\"Comienzo\"></a>"; var DiaLControl_auto_HTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_es.gif\" border=0 alt=\" Pausa \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume_es.gif\" border=0 alt=\"Comienzo\"></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"../agc/images/vdc_LB_pause_es.gif\" border=0 alt=\" Pausa \"></a><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_es.gif\" border=0 alt=\"Comienzo\">"; var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"../agc/images/vdc_LB_pause_es.gif\" border=0 alt=\" Pausa \"></a><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_es.gif\" border=0 alt=\"Comienzo\">";
var DiaLControl_auto_HTML_OFF = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_es.gif\" border=0 alt=\" Pausa \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_es.gif\" border=0 alt=\"Comienzo\">"; var DiaLControl_auto_HTML_OFF = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_es.gif\" border=0 alt=\" Pausa \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_es.gif\" border=0 alt=\"Comienzo\">";
@@ -4105,7 +4124,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
if (XFRDop == "NeWSessioN") if (XFRDop == "NeWSessioN")
{ {
threeway_end=1; threeway_end=1;
document.vicidial_form.callchannel.value = ''; document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = ''; document.vicidial_form.callserverip.value = '';
dialedcall_send_hangup(); dialedcall_send_hangup();
@@ -4168,7 +4187,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') ) if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
{ {
if (auto_dial_level == 0) {RedirecTxFEr = 1;} if (auto_dial_level == 0) {RedirecTxFEr = 1;}
document.vicidial_form.callchannel.value = ''; document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = ''; document.vicidial_form.callserverip.value = '';
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;} if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
// alert(RedirecTxFEr + "|" + auto_dial_level); // alert(RedirecTxFEr + "|" + auto_dial_level);
@@ -4779,7 +4798,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
document.vicidial_form.uniqueid.value = MDlookResponse_array[0]; document.vicidial_form.uniqueid.value = MDlookResponse_array[0];
last_uniqueid = MDlookResponse_array[0]; last_uniqueid = MDlookResponse_array[0];
document.vicidial_form.callchannel.value = MDlookResponse_array[1]; document.getElementById("callchannel").innerHTML = MDlookResponse_array[1];
lastcustchannel = MDlookResponse_array[1]; lastcustchannel = MDlookResponse_array[1];
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;} if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
document.vicidial_form.SecondS.value = 0; document.vicidial_form.SecondS.value = 0;
@@ -6322,7 +6341,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
else else
{ {
// alert("Channel has changed from:\n" + lastcustchannel + '|' + lastcustserverip + "\nto:\n" + reVDIC_data_VDAC[3] + '|' + reVDIC_data_VDAC[4]); // alert("Channel has changed from:\n" + lastcustchannel + '|' + lastcustserverip + "\nto:\n" + reVDIC_data_VDAC[3] + '|' + reVDIC_data_VDAC[4]);
document.vicidial_form.callchannel.value = reVDIC_data_VDAC[3]; document.getElementById("callchannel").innerHTML = reVDIC_data_VDAC[3];
lastcustchannel = reVDIC_data_VDAC[3]; lastcustchannel = reVDIC_data_VDAC[3];
document.vicidial_form.callserverip.value = reVDIC_data_VDAC[4]; document.vicidial_form.callserverip.value = reVDIC_data_VDAC[4];
lastcustserverip = reVDIC_data_VDAC[4]; lastcustserverip = reVDIC_data_VDAC[4];
@@ -6558,7 +6577,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
last_uniqueid = VDIC_data_VDAC[1]; last_uniqueid = VDIC_data_VDAC[1];
CIDcheck = VDIC_data_VDAC[2]; CIDcheck = VDIC_data_VDAC[2];
CalLCID = VDIC_data_VDAC[2]; CalLCID = VDIC_data_VDAC[2];
document.vicidial_form.callchannel.value = VDIC_data_VDAC[3]; document.getElementById("callchannel").innerHTML = VDIC_data_VDAC[3];
lastcustchannel = VDIC_data_VDAC[3]; lastcustchannel = VDIC_data_VDAC[3];
document.vicidial_form.callserverip.value = VDIC_data_VDAC[4]; document.vicidial_form.callserverip.value = VDIC_data_VDAC[4];
lastcustserverip = VDIC_data_VDAC[4]; lastcustserverip = VDIC_data_VDAC[4];
@@ -7403,7 +7422,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
function DispoHanguPAgaiN() function DispoHanguPAgaiN()
{ {
form_cust_channel = AgaiNHanguPChanneL; form_cust_channel = AgaiNHanguPChanneL;
document.vicidial_form.callchannel.value = AgaiNHanguPChanneL; document.getElementById("callchannel").innerHTML = AgaiNHanguPChanneL;
document.vicidial_form.callserverip.value = AgaiNHanguPServeR; document.vicidial_form.callserverip.value = AgaiNHanguPServeR;
lastcustchannel = AgaiNHanguPChanneL; lastcustchannel = AgaiNHanguPChanneL;
lastcustserverip = AgaiNHanguPServeR; lastcustserverip = AgaiNHanguPServeR;
@@ -7455,7 +7474,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{var group = VDCL_group_id;} {var group = VDCL_group_id;}
else else
{var group = campaign;} {var group = campaign;}
var form_cust_channel = document.vicidial_form.callchannel.value; var form_cust_channel = document.getElementById("callchannel").innerHTML;
var form_cust_serverip = document.vicidial_form.callserverip.value; var form_cust_serverip = document.vicidial_form.callserverip.value;
var customer_channel = lastcustchannel; var customer_channel = lastcustchannel;
var customer_server_ip = lastcustserverip; var customer_server_ip = lastcustserverip;
@@ -7570,7 +7589,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
} }
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES // DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
document.vicidial_form.callchannel.value = ''; document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = ''; document.vicidial_form.callserverip.value = '';
lastcustchannel=''; lastcustchannel='';
lastcustserverip=''; lastcustserverip='';
@@ -7599,7 +7618,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
document.getElementById("ReQueueCall").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_requeue_call_OFF.gif\" border=0 alt=\"Re-Queue Call\">"; document.getElementById("ReQueueCall").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_requeue_call_OFF.gif\" border=0 alt=\"Re-Queue Call\">";
} }
document.vicidial_form.custdatetime.value = ''; document.getElementById("custdatetime").innerHTML = ' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ';
if ( (auto_dial_level == 0) && (dial_method != 'INBOUND_MAN') ) if ( (auto_dial_level == 0) && (dial_method != 'INBOUND_MAN') )
{ {
@@ -8009,7 +8028,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{ {
leaving_threeway=0; leaving_threeway=0;
blind_transfer=0; blind_transfer=0;
document.vicidial_form.callchannel.value = ''; document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = ''; document.vicidial_form.callserverip.value = '';
document.vicidial_form.xferchannel.value = ''; document.vicidial_form.xferchannel.value = '';
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_es.gif\" border=0 alt=\"Marcar Con El Cliente\" style=\"vertical-align:middle\"></a>"; document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_es.gif\" border=0 alt=\"Marcar Con El Cliente\" style=\"vertical-align:middle\"></a>";
@@ -8051,7 +8070,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
leaving_threeway=0; leaving_threeway=0;
blind_transfer=0; blind_transfer=0;
CheckDEADcallON=0; CheckDEADcallON=0;
document.vicidial_form.callchannel.value = ''; document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = ''; document.vicidial_form.callserverip.value = '';
document.vicidial_form.xferchannel.value = ''; document.vicidial_form.xferchannel.value = '';
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_es.gif\" border=0 alt=\"Marcar Con El Cliente\" style=\"vertical-align:middle\"></a>"; document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_es.gif\" border=0 alt=\"Marcar Con El Cliente\" style=\"vertical-align:middle\"></a>";
@@ -8346,7 +8365,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{ {
showDiv('CustomerGoneBox'); showDiv('CustomerGoneBox');
document.vicidial_form.callchannel.value = ''; document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = ''; document.vicidial_form.callserverip.value = '';
document.getElementById("CustomerGoneChanneL").innerHTML = lastcustchannel; document.getElementById("CustomerGoneChanneL").innerHTML = lastcustchannel;
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;} if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
@@ -10074,7 +10093,18 @@ else
{document.getElementById("AgentViewLink").innerHTML = "";} {document.getElementById("AgentViewLink").innerHTML = "";}
if (dispo_check_all_pause == '1') if (dispo_check_all_pause == '1')
{document.vicidial_form.DispoSelectStop.checked=true;} {document.vicidial_form.DispoSelectStop.checked=true;}
if (agent_xfer_consultative < 1)
{hideDiv('consultative_checkbox');}
if (agent_xfer_dial_override < 1)
{hideDiv('dialoverride_checkbox');}
if (agent_xfer_vm_transfer < 1)
{hideDiv('DialBlindVMail');}
if (agent_xfer_blind_transfer < 1)
{hideDiv('DialBlindTransfer');}
if (agent_xfer_dial_with_customer < 1)
{hideDiv('DialWithCustomer');}
if (agent_xfer_park_customer_dial < 1)
{hideDiv('ParkCustomerDial');}
document.vicidial_form.LeadLookuP.checked=true; document.vicidial_form.LeadLookuP.checked=true;
if ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) if ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') )
@@ -10498,8 +10528,7 @@ else
} }
var customer_local_time = customer_date + " " + customer_time; var customer_local_time = customer_date + " " + customer_time;
document.vicidial_form.custdatetime.value = customer_local_time; document.getElementById("custdatetime").innerHTML = customer_local_time;
} }
start_all_refresh(); start_all_refresh();
} }
@@ -10956,7 +10985,7 @@ $zi=1;
<span class="text_input" id="MainPanelCustInfo"> <span class="text_input" id="MainPanelCustInfo">
<TABLE><tr> <TABLE><tr>
<td align=right></td> <td align=right></td>
<td align=left><font class="body_text">&nbsp; Customer Time: <input type=text size=27 name=custdatetime class="cust_form" value=""> &nbsp; Canal: <input type=text size=27 name=callchannel class="cust_form" value=""></td> <td align=left><font class="body_text">&nbsp; Customer Time: <span name=custdatetime id=custdatetime class="log_title"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </span> &nbsp; &nbsp; Canal: <span name=callchannel id=callchannel class="cust_form"> </span></td>
</tr><tr> </tr><tr>
<td colspan=2 align=center> Información Del Cliente: <span id="CusTInfOSpaN"></span></td> <td colspan=2 align=center> Información Del Cliente: <span id="CusTInfOSpaN"></span></td>
</tr><tr> </tr><tr>
@@ -11184,12 +11213,12 @@ if ($agent_display_dialable_leads > 0)
<TR> <TR>
<TD ALIGN=LEFT COLSPAN=2> <TD ALIGN=LEFT COLSPAN=2>
<IMG SRC="../agc/images/vdc_XB_seconds_es.gif" border=0 alt="seconds" style="vertical-align:middle"><input type=text size=2 name=xferlength maxlength=4 class="cust_form"> <IMG SRC="../agc/images/vdc_XB_seconds_es.gif" border=0 alt="seconds" style="vertical-align:middle"><input type=text size=2 name=xferlength maxlength=4 class="cust_form" readonly>
&nbsp; &nbsp;
<IMG SRC="../agc/images/vdc_XB_channel_es.gif" border=0 alt="channel" style="vertical-align:middle"><input type=text size=12 name=xferchannel maxlength=200 class="cust_form"> <IMG SRC="../agc/images/vdc_XB_channel_es.gif" border=0 alt="channel" style="vertical-align:middle"><input type=text size=12 name=xferchannel maxlength=200 class="cust_form" readonly>
</TD> </TD>
<TD ALIGN=LEFT> <TD ALIGN=LEFT>
<input type=checkbox name=consultativexfer size=1 value="0"><font class="body_tiny"> CONSULTIVO &nbsp;</font> <span id=consultative_checkbox><input type=checkbox name=consultativexfer size=1 value="0"><font class="body_tiny"> CONSULTIVO &nbsp;</font></span>
</TD> </TD>
<TD ALIGN=LEFT> <TD ALIGN=LEFT>
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup();return false;"><IMG SRC="../agc/images/vdc_XB_hangupbothlines_es.gif" border=0 alt="Colgar Ambas Líneas" style="vertical-align:middle"></a></span> <span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup();return false;"><IMG SRC="../agc/images/vdc_XB_hangupbothlines_es.gif" border=0 alt="Colgar Ambas Líneas" style="vertical-align:middle"></a></span>
@@ -11205,7 +11234,7 @@ if ($agent_display_dialable_leads > 0)
<input type=hidden name=xferuniqueid> <input type=hidden name=xferuniqueid>
</TD> </TD>
<TD ALIGN=LEFT> <TD ALIGN=LEFT>
<input type=checkbox name=xferoverride size=1 value="0"><font class="body_tiny"> INVALIDACIÓN DEL MARCADO</font> <span id=dialoverride_checkbox><input type=checkbox name=xferoverride size=1 value="0"><font class="body_tiny"> INVALIDACIÓN DEL MARCADO</font></span>
</TD> </TD>
<TD ALIGN=LEFT> <TD ALIGN=LEFT>
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="Leave3WayCall"><a href="#" onclick="leave_3way_call('FIRST');return false;"><IMG SRC="../agc/images/vdc_XB_leave3waycall_es.gif" border=0 alt="ABANDONAR LLAMADA 3-WAY" style="vertical-align:middle"></a></span> <span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="Leave3WayCall"><a href="#" onclick="leave_3way_call('FIRST');return false;"><IMG SRC="../agc/images/vdc_XB_leave3waycall_es.gif" border=0 alt="ABANDONAR LLAMADA 3-WAY" style="vertical-align:middle"></a></span>
+3
View File
@@ -83,6 +83,9 @@ OTHER CHANGES:
In-Group by a customer with minute balances and a basic admin interface. In-Group by a customer with minute balances and a basic admin interface.
See the CALLCARD.txt doc for more information. See the CALLCARD.txt doc for more information.
18. Added display options for agent screen Transfer-conf buttons in the User
Group modification screen.
+5 -1
View File
@@ -13,10 +13,14 @@ As of the 2.4 version we have added an optional callcard system to allow calls f
Script involved in call card feature: AGI Script involved in call card feature:
- agi-CALLCARD_dial_in.agi - agi-CALLCARD_dial_in.agi
Web scripts involved:
- callcard_admin.php
- callcard_export_report.php
For the calls to be properly logged, use these settings(or add to existing URLs) in the in-group that is handling these calls: For the calls to be properly logged, use these settings(or add to existing URLs) in the in-group that is handling these calls:
- Start Call URL: "&minuteswarning=1&callcard=1" - Start Call URL: "&minuteswarning=1&callcard=1"
+9 -2
View File
@@ -571,7 +571,13 @@ forced_timeclock_login ENUM('Y','N','ADMIN_EXEMPT') default 'N',
shift_enforcement ENUM('OFF','START','ALL') default 'OFF', shift_enforcement ENUM('OFF','START','ALL') default 'OFF',
agent_status_viewable_groups TEXT, agent_status_viewable_groups TEXT,
agent_status_view_time ENUM('Y','N') default 'N', agent_status_view_time ENUM('Y','N') default 'N',
agent_call_log_view ENUM('Y','N') default 'N' agent_call_log_view ENUM('Y','N') default 'N',
agent_xfer_consultative ENUM('Y','N') default 'Y',
agent_xfer_dial_override ENUM('Y','N') default 'Y',
agent_xfer_vm_transfer ENUM('Y','N') default 'Y',
agent_xfer_blind_transfer ENUM('Y','N') default 'Y',
agent_xfer_dial_with_customer ENUM('Y','N') default 'Y',
agent_xfer_park_customer_dial ENUM('Y','N') default 'Y'
); );
CREATE TABLE vicidial_campaigns ( CREATE TABLE vicidial_campaigns (
@@ -963,6 +969,7 @@ sub_status VARCHAR(6),
dead_epoch INT(10) UNSIGNED, dead_epoch INT(10) UNSIGNED,
dead_sec SMALLINT(5) UNSIGNED default '0', dead_sec SMALLINT(5) UNSIGNED default '0',
processed ENUM('Y','N') default 'N', processed ENUM('Y','N') default 'N',
uniqueid VARCHAR(20) default '',
index (lead_id), index (lead_id),
index (user), index (user),
index (event_time) index (event_time)
@@ -2131,7 +2138,7 @@ ALTER TABLE vicidial_agent_log_archive MODIFY agent_log_id INT(9) UNSIGNED NOT N
CREATE TABLE vicidial_carrier_log_archive LIKE vicidial_carrier_log; CREATE TABLE vicidial_carrier_log_archive LIKE vicidial_carrier_log;
UPDATE system_settings SET db_schema_version='1206',db_schema_update_date=NOW(); UPDATE system_settings SET db_schema_version='1207',db_schema_update_date=NOW();
GRANT RELOAD ON *.* TO cron@'%'; GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost; GRANT RELOAD ON *.* TO cron@localhost;
+12
View File
@@ -157,3 +157,15 @@ ALTER TABLE system_settings ADD callcard_enabled ENUM('1','0') default '0';
ALTER TABLE vicidial_users ADD callcard_admin ENUM('1','0') default '0'; ALTER TABLE vicidial_users ADD callcard_admin ENUM('1','0') default '0';
UPDATE system_settings SET db_schema_version='1206',db_schema_update_date=NOW(); UPDATE system_settings SET db_schema_version='1206',db_schema_update_date=NOW();
ALTER TABLE vicidial_user_groups ADD agent_xfer_consultative ENUM('Y','N') default 'Y';
ALTER TABLE vicidial_user_groups ADD agent_xfer_dial_override ENUM('Y','N') default 'Y';
ALTER TABLE vicidial_user_groups ADD agent_xfer_vm_transfer ENUM('Y','N') default 'Y';
ALTER TABLE vicidial_user_groups ADD agent_xfer_blind_transfer ENUM('Y','N') default 'Y';
ALTER TABLE vicidial_user_groups ADD agent_xfer_dial_with_customer ENUM('Y','N') default 'Y';
ALTER TABLE vicidial_user_groups ADD agent_xfer_park_customer_dial ENUM('Y','N') default 'Y';
ALTER TABLE vicidial_agent_log ADD uniqueid VARCHAR(20) default '';
ALTER TABLE vicidial_agent_log_archive ADD uniqueid VARCHAR(20) default '';
UPDATE system_settings SET db_schema_version='1207',db_schema_update_date=NOW();
@@ -43,6 +43,14 @@ This option affects how vicidial will log the logins and logouts of an agent in
Enable CallCard|| Enable CallCard||
This setting enables the CallCard features with ViciDial to allow for callers to use pin numbers and card_ids that have a balance of minutes and those balances can have agent talk time on customer calls to in-groups deducted. Default is 0 for disabled|| This setting enables the CallCard features with ViciDial to allow for callers to use pin numbers and card_ids that have a balance of minutes and those balances can have agent talk time on customer calls to in-groups deducted. Default is 0 for disabled||
CallCard Access|| CallCard Access||
Agent Transfer Options||
These options allow for the disabling of specific buttons in the Transfer Conference section of the Agent interface. Default is Y for yes or enabled||
Agent Allow Park Customer Dial Xfer||
Agent Allow Dial With Customer Xfer||
Agent Allow Blind Xfer||
Agent Allow Voicemail Message Xfer||
Agent Allow Dial Override Xfer||
Agent Allow Consultative Xfer||
############################################################ CLIENT ############################################################ CLIENT
+1 -1
View File
@@ -5078,7 +5078,7 @@ if ($ACTION == 'updateDISPO')
} }
} }
} }
$stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',status='$dispo_choice' $dispo_epochSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';"; $stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',status='$dispo_choice',uniqueid='$uniqueid' $dispo_epochSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";} if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link); $rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00151',$user,$server_ip,$session_name,$one_mysql_log);} if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00151',$user,$server_ip,$session_name,$one_mysql_log);}
+52 -23
View File
@@ -282,10 +282,11 @@
# 100302-2145 - Added scheduled callbacks alert feature # 100302-2145 - Added scheduled callbacks alert feature
# 100306-0852 - Added options.php optional file for setting interface options that will survive upgrade # 100306-0852 - Added options.php optional file for setting interface options that will survive upgrade
# 100309-0525 - Added queuemetrics_loginout option # 100309-0525 - Added queuemetrics_loginout option
# 100313-0053 - Added display options for transfer/conf buttons
# #
$version = '2.4-260'; $version = '2.4-261';
$build = '100309-0525'; $build = '100313-0053';
$mel=1; # Mysql Error Log enabled = 1 $mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=64; $mysql_log_count=64;
$one_mysql_log=0; $one_mysql_log=0;
@@ -886,7 +887,7 @@ else
$AgentAlert_allowed = $VU_allow_alerts; $AgentAlert_allowed = $VU_allow_alerts;
### Gather timeclock and shift enforcement restriction settings ### Gather timeclock and shift enforcement restriction settings
$stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view from vicidial_user_groups where user_group='$VU_user_group';"; $stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial from vicidial_user_groups where user_group='$VU_user_group';";
$rslt=mysql_query($stmt, $link); $rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);} if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt); $row=mysql_fetch_row($rslt);
@@ -907,6 +908,18 @@ else
{$agent_status_view_time=1;} {$agent_status_view_time=1;}
if ($row[5] == 'Y') if ($row[5] == 'Y')
{$agent_call_log_view=1;} {$agent_call_log_view=1;}
if ($row[6] == 'Y')
{$agent_xfer_consultative=1;}
if ($row[7] == 'Y')
{$agent_xfer_dial_override=1;}
if ($row[8] == 'Y')
{$agent_xfer_vm_transfer=1;}
if ($row[9] == 'Y')
{$agent_xfer_blind_transfer=1;}
if ($row[10] == 'Y')
{$agent_xfer_dial_with_customer=1;}
if ($row[11] == 'Y')
{$agent_xfer_park_customer_dial=1;}
if ($VU_agent_call_log_view_override == 'Y') if ($VU_agent_call_log_view_override == 'Y')
{$agent_call_log_view=1;} {$agent_call_log_view=1;}
if ($VU_agent_call_log_view_override == 'N') if ($VU_agent_call_log_view_override == 'N')
@@ -2838,6 +2851,12 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var agent_call_log_view='<?php echo $agent_call_log_view ?>'; var agent_call_log_view='<?php echo $agent_call_log_view ?>';
var scheduled_callbacks_alert='<?php echo $scheduled_callbacks_alert ?>'; var scheduled_callbacks_alert='<?php echo $scheduled_callbacks_alert ?>';
var last_uniqueid=''; var last_uniqueid='';
var agent_xfer_consultative='<?php echo $agent_xfer_consultative ?>';
var agent_xfer_dial_override='<?php echo $agent_xfer_dial_override ?>';
var agent_xfer_vm_transfer='<?php echo $agent_xfer_vm_transfer ?>';
var agent_xfer_blind_transfer='<?php echo $agent_xfer_blind_transfer ?>';
var agent_xfer_dial_with_customer='<?php echo $agent_xfer_dial_with_customer ?>';
var agent_xfer_park_customer_dial='<?php echo $agent_xfer_park_customer_dial ?>';
var DiaLControl_auto_HTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pause \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"./images/vdc_LB_resume.gif\" border=0 alt=\"Resume\"></a>"; var DiaLControl_auto_HTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pause \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"./images/vdc_LB_resume.gif\" border=0 alt=\"Resume\"></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"./images/vdc_LB_pause.gif\" border=0 alt=\" Pause \"></a><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\">"; var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"./images/vdc_LB_pause.gif\" border=0 alt=\" Pause \"></a><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\">";
var DiaLControl_auto_HTML_OFF = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pause \"><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\">"; var DiaLControl_auto_HTML_OFF = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pause \"><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\">";
@@ -4105,7 +4124,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
if (XFRDop == "NeWSessioN") if (XFRDop == "NeWSessioN")
{ {
threeway_end=1; threeway_end=1;
document.vicidial_form.callchannel.value = ''; document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = ''; document.vicidial_form.callserverip.value = '';
dialedcall_send_hangup(); dialedcall_send_hangup();
@@ -4168,7 +4187,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') ) if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
{ {
if (auto_dial_level == 0) {RedirecTxFEr = 1;} if (auto_dial_level == 0) {RedirecTxFEr = 1;}
document.vicidial_form.callchannel.value = ''; document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = ''; document.vicidial_form.callserverip.value = '';
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;} if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
// alert(RedirecTxFEr + "|" + auto_dial_level); // alert(RedirecTxFEr + "|" + auto_dial_level);
@@ -4779,7 +4798,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
document.vicidial_form.uniqueid.value = MDlookResponse_array[0]; document.vicidial_form.uniqueid.value = MDlookResponse_array[0];
last_uniqueid = MDlookResponse_array[0]; last_uniqueid = MDlookResponse_array[0];
document.vicidial_form.callchannel.value = MDlookResponse_array[1]; document.getElementById("callchannel").innerHTML = MDlookResponse_array[1];
lastcustchannel = MDlookResponse_array[1]; lastcustchannel = MDlookResponse_array[1];
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;} if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
document.vicidial_form.SecondS.value = 0; document.vicidial_form.SecondS.value = 0;
@@ -6322,7 +6341,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
else else
{ {
// alert("Channel has changed from:\n" + lastcustchannel + '|' + lastcustserverip + "\nto:\n" + reVDIC_data_VDAC[3] + '|' + reVDIC_data_VDAC[4]); // alert("Channel has changed from:\n" + lastcustchannel + '|' + lastcustserverip + "\nto:\n" + reVDIC_data_VDAC[3] + '|' + reVDIC_data_VDAC[4]);
document.vicidial_form.callchannel.value = reVDIC_data_VDAC[3]; document.getElementById("callchannel").innerHTML = reVDIC_data_VDAC[3];
lastcustchannel = reVDIC_data_VDAC[3]; lastcustchannel = reVDIC_data_VDAC[3];
document.vicidial_form.callserverip.value = reVDIC_data_VDAC[4]; document.vicidial_form.callserverip.value = reVDIC_data_VDAC[4];
lastcustserverip = reVDIC_data_VDAC[4]; lastcustserverip = reVDIC_data_VDAC[4];
@@ -6558,7 +6577,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
last_uniqueid = VDIC_data_VDAC[1]; last_uniqueid = VDIC_data_VDAC[1];
CIDcheck = VDIC_data_VDAC[2]; CIDcheck = VDIC_data_VDAC[2];
CalLCID = VDIC_data_VDAC[2]; CalLCID = VDIC_data_VDAC[2];
document.vicidial_form.callchannel.value = VDIC_data_VDAC[3]; document.getElementById("callchannel").innerHTML = VDIC_data_VDAC[3];
lastcustchannel = VDIC_data_VDAC[3]; lastcustchannel = VDIC_data_VDAC[3];
document.vicidial_form.callserverip.value = VDIC_data_VDAC[4]; document.vicidial_form.callserverip.value = VDIC_data_VDAC[4];
lastcustserverip = VDIC_data_VDAC[4]; lastcustserverip = VDIC_data_VDAC[4];
@@ -7403,7 +7422,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
function DispoHanguPAgaiN() function DispoHanguPAgaiN()
{ {
form_cust_channel = AgaiNHanguPChanneL; form_cust_channel = AgaiNHanguPChanneL;
document.vicidial_form.callchannel.value = AgaiNHanguPChanneL; document.getElementById("callchannel").innerHTML = AgaiNHanguPChanneL;
document.vicidial_form.callserverip.value = AgaiNHanguPServeR; document.vicidial_form.callserverip.value = AgaiNHanguPServeR;
lastcustchannel = AgaiNHanguPChanneL; lastcustchannel = AgaiNHanguPChanneL;
lastcustserverip = AgaiNHanguPServeR; lastcustserverip = AgaiNHanguPServeR;
@@ -7455,7 +7474,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{var group = VDCL_group_id;} {var group = VDCL_group_id;}
else else
{var group = campaign;} {var group = campaign;}
var form_cust_channel = document.vicidial_form.callchannel.value; var form_cust_channel = document.getElementById("callchannel").innerHTML;
var form_cust_serverip = document.vicidial_form.callserverip.value; var form_cust_serverip = document.vicidial_form.callserverip.value;
var customer_channel = lastcustchannel; var customer_channel = lastcustchannel;
var customer_server_ip = lastcustserverip; var customer_server_ip = lastcustserverip;
@@ -7570,7 +7589,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
} }
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES // DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
document.vicidial_form.callchannel.value = ''; document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = ''; document.vicidial_form.callserverip.value = '';
lastcustchannel=''; lastcustchannel='';
lastcustserverip=''; lastcustserverip='';
@@ -7599,7 +7618,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
document.getElementById("ReQueueCall").innerHTML = "<IMG SRC=\"./images/vdc_LB_requeue_call_OFF.gif\" border=0 alt=\"Re-Queue Call\">"; document.getElementById("ReQueueCall").innerHTML = "<IMG SRC=\"./images/vdc_LB_requeue_call_OFF.gif\" border=0 alt=\"Re-Queue Call\">";
} }
document.vicidial_form.custdatetime.value = ''; document.getElementById("custdatetime").innerHTML = ' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ';
if ( (auto_dial_level == 0) && (dial_method != 'INBOUND_MAN') ) if ( (auto_dial_level == 0) && (dial_method != 'INBOUND_MAN') )
{ {
@@ -8009,7 +8028,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{ {
leaving_threeway=0; leaving_threeway=0;
blind_transfer=0; blind_transfer=0;
document.vicidial_form.callchannel.value = ''; document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = ''; document.vicidial_form.callserverip.value = '';
document.vicidial_form.xferchannel.value = ''; document.vicidial_form.xferchannel.value = '';
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"./images/vdc_XB_dialwithcustomer.gif\" border=0 alt=\"Dial With Customer\" style=\"vertical-align:middle\"></a>"; document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"./images/vdc_XB_dialwithcustomer.gif\" border=0 alt=\"Dial With Customer\" style=\"vertical-align:middle\"></a>";
@@ -8051,7 +8070,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
leaving_threeway=0; leaving_threeway=0;
blind_transfer=0; blind_transfer=0;
CheckDEADcallON=0; CheckDEADcallON=0;
document.vicidial_form.callchannel.value = ''; document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = ''; document.vicidial_form.callserverip.value = '';
document.vicidial_form.xferchannel.value = ''; document.vicidial_form.xferchannel.value = '';
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"./images/vdc_XB_dialwithcustomer.gif\" border=0 alt=\"Dial With Customer\" style=\"vertical-align:middle\"></a>"; document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"./images/vdc_XB_dialwithcustomer.gif\" border=0 alt=\"Dial With Customer\" style=\"vertical-align:middle\"></a>";
@@ -8346,7 +8365,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{ {
showDiv('CustomerGoneBox'); showDiv('CustomerGoneBox');
document.vicidial_form.callchannel.value = ''; document.getElementById("callchannel").innerHTML = '';
document.vicidial_form.callserverip.value = ''; document.vicidial_form.callserverip.value = '';
document.getElementById("CustomerGoneChanneL").innerHTML = lastcustchannel; document.getElementById("CustomerGoneChanneL").innerHTML = lastcustchannel;
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;} if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
@@ -10074,7 +10093,18 @@ else
{document.getElementById("AgentViewLink").innerHTML = "";} {document.getElementById("AgentViewLink").innerHTML = "";}
if (dispo_check_all_pause == '1') if (dispo_check_all_pause == '1')
{document.vicidial_form.DispoSelectStop.checked=true;} {document.vicidial_form.DispoSelectStop.checked=true;}
if (agent_xfer_consultative < 1)
{hideDiv('consultative_checkbox');}
if (agent_xfer_dial_override < 1)
{hideDiv('dialoverride_checkbox');}
if (agent_xfer_vm_transfer < 1)
{hideDiv('DialBlindVMail');}
if (agent_xfer_blind_transfer < 1)
{hideDiv('DialBlindTransfer');}
if (agent_xfer_dial_with_customer < 1)
{hideDiv('DialWithCustomer');}
if (agent_xfer_park_customer_dial < 1)
{hideDiv('ParkCustomerDial');}
document.vicidial_form.LeadLookuP.checked=true; document.vicidial_form.LeadLookuP.checked=true;
if ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) if ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') )
@@ -10498,8 +10528,7 @@ else
} }
var customer_local_time = customer_date + " " + customer_time; var customer_local_time = customer_date + " " + customer_time;
document.vicidial_form.custdatetime.value = customer_local_time; document.getElementById("custdatetime").innerHTML = customer_local_time;
} }
start_all_refresh(); start_all_refresh();
} }
@@ -10956,7 +10985,7 @@ $zi=1;
<span class="text_input" id="MainPanelCustInfo"> <span class="text_input" id="MainPanelCustInfo">
<TABLE><tr> <TABLE><tr>
<td align=right></td> <td align=right></td>
<td align=left><font class="body_text">&nbsp; Customer Time: <input type=text size=27 name=custdatetime class="cust_form" value=""> &nbsp; Channel: <input type=text size=27 name=callchannel class="cust_form" value=""></td> <td align=left><font class="body_text">&nbsp; Customer Time: <span name=custdatetime id=custdatetime class="log_title"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </span> &nbsp; &nbsp; Channel: <span name=callchannel id=callchannel class="cust_form"> </span></td>
</tr><tr> </tr><tr>
<td colspan=2 align=center> Customer Information: <span id="CusTInfOSpaN"></span></td> <td colspan=2 align=center> Customer Information: <span id="CusTInfOSpaN"></span></td>
</tr><tr> </tr><tr>
@@ -11184,12 +11213,12 @@ if ($agent_display_dialable_leads > 0)
<TR> <TR>
<TD ALIGN=LEFT COLSPAN=2> <TD ALIGN=LEFT COLSPAN=2>
<IMG SRC="./images/vdc_XB_seconds.gif" border=0 alt="seconds" style="vertical-align:middle"><input type=text size=2 name=xferlength maxlength=4 class="cust_form"> <IMG SRC="./images/vdc_XB_seconds.gif" border=0 alt="seconds" style="vertical-align:middle"><input type=text size=2 name=xferlength maxlength=4 class="cust_form" readonly>
&nbsp; &nbsp;
<IMG SRC="./images/vdc_XB_channel.gif" border=0 alt="channel" style="vertical-align:middle"><input type=text size=12 name=xferchannel maxlength=200 class="cust_form"> <IMG SRC="./images/vdc_XB_channel.gif" border=0 alt="channel" style="vertical-align:middle"><input type=text size=12 name=xferchannel maxlength=200 class="cust_form" readonly>
</TD> </TD>
<TD ALIGN=LEFT> <TD ALIGN=LEFT>
<input type=checkbox name=consultativexfer size=1 value="0"><font class="body_tiny"> CONSULTATIVE &nbsp;</font> <span id=consultative_checkbox><input type=checkbox name=consultativexfer size=1 value="0"><font class="body_tiny"> CONSULTATIVE &nbsp;</font></span>
</TD> </TD>
<TD ALIGN=LEFT> <TD ALIGN=LEFT>
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup();return false;"><IMG SRC="./images/vdc_XB_hangupbothlines.gif" border=0 alt="Hangup Both Lines" style="vertical-align:middle"></a></span> <span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup();return false;"><IMG SRC="./images/vdc_XB_hangupbothlines.gif" border=0 alt="Hangup Both Lines" style="vertical-align:middle"></a></span>
@@ -11205,7 +11234,7 @@ if ($agent_display_dialable_leads > 0)
<input type=hidden name=xferuniqueid> <input type=hidden name=xferuniqueid>
</TD> </TD>
<TD ALIGN=LEFT> <TD ALIGN=LEFT>
<input type=checkbox name=xferoverride size=1 value="0"><font class="body_tiny"> DIAL OVERRIDE</font> <span id=dialoverride_checkbox><input type=checkbox name=xferoverride size=1 value="0"><font class="body_tiny"> DIAL OVERRIDE</font></span>
</TD> </TD>
<TD ALIGN=LEFT> <TD ALIGN=LEFT>
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="Leave3WayCall"><a href="#" onclick="leave_3way_call('FIRST');return false;"><IMG SRC="./images/vdc_XB_leave3waycall.gif" border=0 alt="LEAVE 3-WAY CALL" style="vertical-align:middle"></a></span> <span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="Leave3WayCall"><a href="#" onclick="leave_3way_call('FIRST');return false;"><IMG SRC="./images/vdc_XB_leave3waycall.gif" border=0 alt="LEAVE 3-WAY CALL" style="vertical-align:middle"></a></span>
+54 -12
View File
@@ -1199,6 +1199,18 @@ if (isset($_GET["callcard_enabled"])) {$callcard_enabled=$_GET["callcard_enab
elseif (isset($_POST["callcard_enabled"])) {$callcard_enabled=$_POST["callcard_enabled"];} elseif (isset($_POST["callcard_enabled"])) {$callcard_enabled=$_POST["callcard_enabled"];}
if (isset($_GET["callcard_admin"])) {$callcard_admin=$_GET["callcard_admin"];} if (isset($_GET["callcard_admin"])) {$callcard_admin=$_GET["callcard_admin"];}
elseif (isset($_POST["callcard_admin"])) {$callcard_admin=$_POST["callcard_admin"];} elseif (isset($_POST["callcard_admin"])) {$callcard_admin=$_POST["callcard_admin"];}
if (isset($_GET["agent_xfer_consultative"])) {$agent_xfer_consultative=$_GET["agent_xfer_consultative"];}
elseif (isset($_POST["agent_xfer_consultative"])) {$agent_xfer_consultative=$_POST["agent_xfer_consultative"];}
if (isset($_GET["agent_xfer_dial_override"])) {$agent_xfer_dial_override=$_GET["agent_xfer_dial_override"];}
elseif (isset($_POST["agent_xfer_dial_override"])) {$agent_xfer_dial_override=$_POST["agent_xfer_dial_override"];}
if (isset($_GET["agent_xfer_vm_transfer"])) {$agent_xfer_vm_transfer=$_GET["agent_xfer_vm_transfer"];}
elseif (isset($_POST["agent_xfer_vm_transfer"])) {$agent_xfer_vm_transfer=$_POST["agent_xfer_vm_transfer"];}
if (isset($_GET["agent_xfer_blind_transfer"])) {$agent_xfer_blind_transfer=$_GET["agent_xfer_blind_transfer"];}
elseif (isset($_POST["agent_xfer_blind_transfer"])) {$agent_xfer_blind_transfer=$_POST["agent_xfer_blind_transfer"];}
if (isset($_GET["agent_xfer_dial_with_customer"])) {$agent_xfer_dial_with_customer=$_GET["agent_xfer_dial_with_customer"];}
elseif (isset($_POST["agent_xfer_dial_with_customer"])) {$agent_xfer_dial_with_customer=$_POST["agent_xfer_dial_with_customer"];}
if (isset($_GET["agent_xfer_park_customer_dial"])) {$agent_xfer_park_customer_dial=$_GET["agent_xfer_park_customer_dial"];}
elseif (isset($_POST["agent_xfer_park_customer_dial"])) {$agent_xfer_park_customer_dial=$_POST["agent_xfer_park_customer_dial"];}
if (isset($script_id)) {$script_id= strtoupper($script_id);} if (isset($script_id)) {$script_id= strtoupper($script_id);}
@@ -1475,6 +1487,12 @@ if ($non_latin < 1)
$is_webphone = ereg_replace("[^NY]","",$is_webphone); $is_webphone = ereg_replace("[^NY]","",$is_webphone);
$use_external_server_ip = ereg_replace("[^NY]","",$use_external_server_ip); $use_external_server_ip = ereg_replace("[^NY]","",$use_external_server_ip);
$use_custom_cid = ereg_replace("[^NY]","",$use_custom_cid); $use_custom_cid = ereg_replace("[^NY]","",$use_custom_cid);
$agent_xfer_consultative = ereg_replace("[^NY]","",$agent_xfer_consultative);
$agent_xfer_dial_override = ereg_replace("[^NY]","",$agent_xfer_dial_override);
$agent_xfer_vm_transfer = ereg_replace("[^NY]","",$agent_xfer_vm_transfer);
$agent_xfer_blind_transfer = ereg_replace("[^NY]","",$agent_xfer_blind_transfer);
$agent_xfer_dial_with_customer = ereg_replace("[^NY]","",$agent_xfer_dial_with_customer);
$agent_xfer_park_customer_dial = ereg_replace("[^NY]","",$agent_xfer_park_customer_dial);
$qc_enabled = ereg_replace("[^0-9NY]","",$qc_enabled); $qc_enabled = ereg_replace("[^0-9NY]","",$qc_enabled);
$active = ereg_replace("[^0-9NY]","",$active); $active = ereg_replace("[^0-9NY]","",$active);
@@ -2105,11 +2123,12 @@ else
# 100302-2133 - Added Scheduled Callbacks Alert option # 100302-2133 - Added Scheduled Callbacks Alert option
# 100309-0510 - Added queuemetrics_loginout option # 100309-0510 - Added queuemetrics_loginout option
# 100311-2348 - Added CallCard links and settings # 100311-2348 - Added CallCard links and settings
# 100313-0020 - Added User Group agent screen transfer-conf button display options
# #
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time # make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
$admin_version = '2.4-244'; $admin_version = '2.4-245';
$build = '100311-2348'; $build = '100313-0020';
$STARTtime = date("U"); $STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s"); $SQLdate = date("Y-m-d H:i:s");
@@ -4877,6 +4896,11 @@ if ($ADD==99999)
<BR> <BR>
<B>Agent Call Log View -</B> This option defines whether the agent will be able to see their call log for calls handled through the ViciDial agent screen. Default is N for no or disabled. <B>Agent Call Log View -</B> This option defines whether the agent will be able to see their call log for calls handled through the ViciDial agent screen. Default is N for no or disabled.
<BR>
<A NAME="vicidial_user_groups-agent_xfer_options">
<BR>
<B>Agent Transfer Options -</B> These options allow for the disabling of specific buttons in the Transfer Conference section of the Agent interface. Default is Y for yes or enabled.
<?php <?php
if ($SSqc_features_active > 0) if ($SSqc_features_active > 0)
{ {
@@ -12611,7 +12635,7 @@ if ($ADD==411111)
$p++; $p++;
} }
$stmt="UPDATE vicidial_user_groups set user_group='$user_group', group_name='$group_name',allowed_campaigns='$campaigns_value',qc_allowed_campaigns='$qc_campaigns_value',qc_allowed_inbound_groups='$qc_groups_value',group_shifts='$GROUP_shifts',forced_timeclock_login='$forced_timeclock_login',shift_enforcement='$shift_enforcement',agent_status_viewable_groups='$VGROUP_vgroups',agent_status_view_time='$agent_status_view_time',agent_call_log_view='$agent_call_log_view' where user_group='$OLDuser_group';"; $stmt="UPDATE vicidial_user_groups set user_group='$user_group', group_name='$group_name',allowed_campaigns='$campaigns_value',qc_allowed_campaigns='$qc_campaigns_value',qc_allowed_inbound_groups='$qc_groups_value',group_shifts='$GROUP_shifts',forced_timeclock_login='$forced_timeclock_login',shift_enforcement='$shift_enforcement',agent_status_viewable_groups='$VGROUP_vgroups',agent_status_view_time='$agent_status_view_time',agent_call_log_view='$agent_call_log_view',agent_xfer_consultative='$agent_xfer_consultative',agent_xfer_dial_override='$agent_xfer_dial_override',agent_xfer_vm_transfer='$agent_xfer_vm_transfer',agent_xfer_blind_transfer='$agent_xfer_blind_transfer',agent_xfer_dial_with_customer='$agent_xfer_dial_with_customer',agent_xfer_park_customer_dial='$agent_xfer_park_customer_dial' where user_group='$OLDuser_group';";
$rslt=mysql_query($stmt, $link); $rslt=mysql_query($stmt, $link);
echo "<br><B>USER GROUP MODIFIED</B>\n"; echo "<br><B>USER GROUP MODIFIED</B>\n";
@@ -20648,17 +20672,23 @@ if ($ADD==311111)
echo "<TABLE><TR><TD>\n"; echo "<TABLE><TR><TD>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"; echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
$stmt="SELECT user_group,group_name,allowed_campaigns,qc_allowed_campaigns,qc_allowed_inbound_groups,group_shifts,forced_timeclock_login,shift_enforcement,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view from vicidial_user_groups where user_group='$user_group';"; $stmt="SELECT user_group,group_name,allowed_campaigns,qc_allowed_campaigns,qc_allowed_inbound_groups,group_shifts,forced_timeclock_login,shift_enforcement,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial from vicidial_user_groups where user_group='$user_group';";
$rslt=mysql_query($stmt, $link); $rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt); $row=mysql_fetch_row($rslt);
$user_group = $row[0]; $user_group = $row[0];
$group_name = $row[1]; $group_name = $row[1];
$GROUP_shifts = $row[5]; $GROUP_shifts = $row[5];
$forced_timeclock_login = $row[6]; $forced_timeclock_login = $row[6];
$shift_enforcement = $row[7]; $shift_enforcement = $row[7];
$VGROUP_vgroups = $row[8]; $VGROUP_vgroups = $row[8];
$agent_status_view_time = $row[9]; $agent_status_view_time = $row[9];
$agent_call_log_view = $row[10]; $agent_call_log_view = $row[10];
$agent_xfer_consultative = $row[11];
$agent_xfer_dial_override = $row[12];
$agent_xfer_vm_transfer = $row[13];
$agent_xfer_blind_transfer = $row[14];
$agent_xfer_dial_with_customer = $row[15];
$agent_xfer_park_customer_dial = $row[16];
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"; echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
@@ -20746,6 +20776,18 @@ if ($ADD==311111)
echo "<tr bgcolor=#B6D3FC><td align=right>Agent Call Log View: </td><td align=left><select size=1 name=agent_call_log_view><option SELECTED>Y</option><option>N</option><option SELECTED>$agent_call_log_view</option></select>$NWB#vicidial_user_groups-agent_call_log_view$NWE</td></tr>\n"; echo "<tr bgcolor=#B6D3FC><td align=right>Agent Call Log View: </td><td align=left><select size=1 name=agent_call_log_view><option SELECTED>Y</option><option>N</option><option SELECTED>$agent_call_log_view</option></select>$NWB#vicidial_user_groups-agent_call_log_view$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Agent Allow Consultative Xfer: </td><td align=left><select size=1 name=agent_xfer_consultative><option SELECTED>Y</option><option>N</option><option SELECTED>$agent_xfer_consultative</option></select>$NWB#vicidial_user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Agent Allow Dial Override Xfer: </td><td align=left><select size=1 name=agent_xfer_dial_override><option SELECTED>Y</option><option>N</option><option SELECTED>$agent_xfer_dial_override</option></select>$NWB#vicidial_user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Agent Allow Voicemail Message Xfer: </td><td align=left><select size=1 name=agent_xfer_vm_transfer><option SELECTED>Y</option><option>N</option><option SELECTED>$agent_xfer_vm_transfer</option></select>$NWB#vicidial_user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Agent Allow Blind Xfer: </td><td align=left><select size=1 name=agent_xfer_blind_transfer><option SELECTED>Y</option><option>N</option><option SELECTED>$agent_xfer_blind_transfer</option></select>$NWB#vicidial_user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Agent Allow Dial With Customer Xfer: </td><td align=left><select size=1 name=agent_xfer_dial_with_customer><option SELECTED>Y</option><option>N</option><option SELECTED>$agent_xfer_dial_with_customer</option></select>$NWB#vicidial_user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Agent Allow Park Customer Dial Xfer: </td><td align=left><select size=1 name=agent_xfer_park_customer_dial><option SELECTED>Y</option><option>N</option><option SELECTED>$agent_xfer_park_customer_dial</option></select>$NWB#vicidial_user_groups-agent_xfer_options$NWE</td></tr>\n";
if ($SSqc_features_active > 0) if ($SSqc_features_active > 0)
{ {
echo "<tr bgcolor=#B6D3FC><td align=right>QC Allowed Campaigns: <BR>$NWB#vicidial_user_groups-qc_allowed_campaigns$NWE</td><td align=left>\n"; echo "<tr bgcolor=#B6D3FC><td align=right>QC Allowed Campaigns: <BR>$NWB#vicidial_user_groups-qc_allowed_campaigns$NWE</td><td align=left>\n";
+1 -1
View File
@@ -1264,7 +1264,7 @@ $SScallcard_enabled = $row[2];
<?php } <?php }
if ( (strlen($cc_sh) > 1) and (strlen($admin_hh) > 1) ) { if ( (strlen($cc_sh) > 1) and (strlen($admin_hh) > 1) ) {
?> ?>
<TR BGCOLOR=<?php echo $cc_color ?>><TD ALIGN=LEFT COLSPAN=2> &nbsp; <a href="callcard_admin.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> CallCard Summary </a> &nbsp; | &nbsp; <a href="callcard_admin.php?action=CALLCARD_BATCHES"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> CallCard Batches </a> &nbsp; | &nbsp; <a href="callcard_admin.php?action=SEARCH"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> CallCard Search </a></TD></TR> <TR BGCOLOR=<?php echo $cc_color ?>><TD ALIGN=LEFT COLSPAN=2> &nbsp; <a href="callcard_admin.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> CallCard Summary </a> &nbsp; | &nbsp; <a href="callcard_admin.php?action=CALLCARD_BATCHES"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> CallCard Batches </a> &nbsp; | &nbsp; <a href="callcard_admin.php?action=SEARCH"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> CallCard Search </a> &nbsp; | &nbsp; <a href="callcard_report_export.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=<?php echo $subheader_font_size ?>> CallCard Log Export </a></TD></TR>
<?php } <?php }
if ( (strlen($moh_sh) > 1) and (strlen($admin_hh) > 1) ) { if ( (strlen($moh_sh) > 1) and (strlen($admin_hh) > 1) ) {
?> ?>
+3 -239
View File
@@ -129,50 +129,6 @@ if (strlen($action) < 1)
### BEGIN change territory owner for one account
if ( ($action == "CHANGE_TERRITORY_OWNER_ACCOUNT") and ($enable_vtiger_integration > 0) )
{
echo "</TITLE></HEAD><BODY BGCOLOR=white>\n";
echo "<TABLE><TR><TD>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
echo "<br>Vtiger Change Territory Owner<form action=$PHP_SELF method=POST>\n";
echo "<input type=hidden name=action value=PROCESS_CHANGE_TERRITORY_OWNER_ACCOUNT>\n";
echo "<center><TABLE width=$section_width cellspacing=3>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Account ID: </td><td align=left><input type=text name=accountid value=\"$accountid\"></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>New Owner: </td><td align=left><select size=1 name=user>\n";
$stmt="SELECT user,full_name from vicidial_users where active='Y' order by user";
$rslt=mysql_query($stmt, $link);
$users_to_print = mysql_num_rows($rslt);
$users_list='';
$o=0;
while ($users_to_print > $o)
{
$rowx=mysql_fetch_row($rslt);
$users_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
$o++;
}
echo "$users_list";
echo "</select></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Update ViciDial List Owner: </td><td align=left><select size=1 name=vl_owner>\n";
echo "<option SELECTED>YES</option>\n";
echo "<option>NO</option>\n";
echo "</select></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=center colspan=2><input type=submit name=SUBMIT value=SUBMIT></td></tr>\n";
echo "</TABLE></center>\n";
exit;
}
### END change territory owner for one account
##### BEGIN Set variables to make header show properly ##### ##### BEGIN Set variables to make header show properly #####
$ADD = '0'; $ADD = '0';
$hh = 'admin'; $hh = 'admin';
@@ -194,7 +150,7 @@ $cc_font = 'BLACK';
$cc_color = '#C6C6C6'; $cc_color = '#C6C6C6';
$subcamp_color = '#C6C6C6'; $subcamp_color = '#C6C6C6';
##### END Set variables to make header show properly ##### ##### END Set variables to make header show properly #####
;
require("admin_header.php"); require("admin_header.php");
$colspan='3'; $colspan='3';
@@ -230,194 +186,6 @@ $pulldate0 = "$year-$mon-$mday $hour:$min:$sec";
### BEGIN change territory owner in the system
if ( ($action == "CHANGE_TERRITORY_OWNER") and ($enable_vtiger_integration > 0) )
{
echo "<TABLE><TR><TD>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
echo "<br>Vtiger Change Territory Owner<form action=$PHP_SELF method=POST>\n";
echo "<input type=hidden name=action value=PROCESS_CHANGE_TERRITORY_OWNER>\n";
echo "<center><TABLE width=$section_width cellspacing=3>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Territory: </td><td align=left><select size=1 name=territory>\n";
$stmt="SELECT territory,territory_description from vicidial_territories order by territory";
$rslt=mysql_query($stmt, $link);
$territories_to_print = mysql_num_rows($rslt);
$territories_list='';
$o=0;
while ($territories_to_print > $o)
{
$rowx=mysql_fetch_row($rslt);
$territories_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
$o++;
}
echo "$territories_list";
echo "</select></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>New Owner: </td><td align=left><select size=1 name=user>\n";
$stmt="SELECT user,full_name from vicidial_users where active='Y' order by user";
$rslt=mysql_query($stmt, $link);
$users_to_print = mysql_num_rows($rslt);
$users_list='';
$o=0;
while ($users_to_print > $o)
{
$rowx=mysql_fetch_row($rslt);
$users_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
$o++;
}
echo "$users_list";
echo "</select></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Update ViciDial List Owner: </td><td align=left><select size=1 name=vl_owner>\n";
echo "<option SELECTED>YES</option>\n";
echo "<option>NO</option>\n";
echo "</select></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=center colspan=2><input type=submit name=SUBMIT value=SUBMIT></td></tr>\n";
echo "</TABLE></center>\n";
}
### END change territory owner in the system
### BEGIN delete user territory page
if ($action == "DELETE_USER_TERRITORY")
{
if ( (strlen($territory)<1) or (strlen($user)<1) )
{
echo "ERROR: Territory and User must be filled in<BR>\n";
}
else
{
$stmt="SELECT count(*) from vicidial_user_territories where territory='$territory' and user='$user';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
if ($row[0] < 0)
{
echo "ERROR: this territory user is not in the system<BR>\n";
}
else
{
$stmt="DELETE from vicidial_user_territories where territory='$territory' and user='$user';";
$rslt=mysql_query($stmt, $link);
echo "User Territory Deleted: $user $territory<BR>\n";
### LOG INSERTION Admin Log Table ###
$SQL_log = "$stmt|$stmtB|";
$SQL_log = ereg_replace(';','',$SQL_log);
$SQL_log = addslashes($SQL_log);
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$USER', ip_address='$ip', event_section='TERRITORIES', event_type='DELETE', record_id='$territory', event_code='ADMIN DELETE USER TERRITORY', event_sql=\"$SQL_log\", event_notes='';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
}
}
$action = "MODIFY_TERRITORY";
}
### END delete user territory page
### BEGIN add territory page
if ($action == "ADD_TERRITORY")
{
echo "<TABLE><TR><TD>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
echo "<br>Add Territory<form action=$PHP_SELF method=POST>\n";
echo "<input type=hidden name=action value=PROCESS_ADD_TERRITORY>\n";
echo "<center><TABLE width=$section_width cellspacing=3>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Territory: </td><td align=left><input type=text name=territory size=30 maxlength=100></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Territory Description: </td><td align=left><input type=text name=territory_description size=50 maxlength=255></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=center colspan=2><input type=submit name=SUBMIT value=SUBMIT></td></tr>\n";
echo "</TABLE></center>\n";
}
### END add territory page
### BEGIN process add territory page
if ($action == "PROCESS_ADD_TERRITORY")
{
if ( (strlen($territory)<1) or (strlen($territory_description)<1) )
{
echo "ERROR: Territory and Territory Description must be filled in<BR>\n";
}
else
{
$stmt="SELECT count(*) from vicidial_territories where territory='$territory';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
if ($row[0] > 0)
{
echo "ERROR: there is already a territory in the system with this name<BR>\n";
}
else
{
$stmt="INSERT INTO vicidial_territories SET territory='$territory',territory_description='$territory_description';";
$rslt=mysql_query($stmt, $link);
echo "Territory Added: $territory<BR>\n";
### LOG INSERTION Admin Log Table ###
$SQL_log = "$stmt|";
$SQL_log = ereg_replace(';','',$SQL_log);
$SQL_log = addslashes($SQL_log);
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$USER', ip_address='$ip', event_section='TERRITORIES', event_type='ADD', record_id='$territory', event_code='ADMIN ADD TERRITORY', event_sql=\"$SQL_log\", event_notes='';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
}
}
$action = "CALLCARD_SUMMARY";
}
### END process add territory page
### BEGIN delete territory page
if ($action == "DELETE_TERRITORY")
{
if (strlen($territory)<1)
{
echo "ERROR: Territory must be filled in<BR>\n";
}
else
{
$stmt="SELECT count(*) from vicidial_territories where territory='$territory';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
if ($row[0] < 0)
{
echo "ERROR: This territory is not in the system with this name<BR>\n";
}
else
{
$stmt="DELETE from vicidial_territories where territory='$territory';";
$rslt=mysql_query($stmt, $link);
echo "Territory Deleted: $territory<BR>\n";
### LOG INSERTION Admin Log Table ###
$SQL_log = "$stmt|";
$SQL_log = ereg_replace(';','',$SQL_log);
$SQL_log = addslashes($SQL_log);
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$USER', ip_address='$ip', event_section='TERRITORIES', event_type='DELETE', record_id='$territory', event_code='ADMIN DELETE TERRITORY', event_sql=\"$SQL_log\", event_notes='';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
}
}
$action = "CALLCARD_SUMMARY";
}
### END delete territory page
### BEGIN modify card status page ### BEGIN modify card status page
if ($action == "CALLCARD_STATUS") if ($action == "CALLCARD_STATUS")
{ {
@@ -479,15 +247,13 @@ if ($action == "CALLCARD_STATUS")
} }
$action = "CALLCARD_DETAIL"; $action = "CALLCARD_DETAIL";
} }
### END process modify territory page ### END modify card status page
### BEGIN CallCard record Detail page ### BEGIN CallCard record Detail page
if ($action == "CALLCARD_DETAIL") if ($action == "CALLCARD_DETAIL")
{ {
$stmt="SELECT card_id,run,batch,pack,sequence,status,balance_minutes,initial_value,initial_minutes,note_purchase_order,note_printer,note_did,inbound_group_id,note_language,note_name,note_comments,create_user,activate_user,used_user,void_user,create_time,activate_time,used_time,void_time from callcard_accounts_details where card_id='$card_id';"; $stmt="SELECT card_id,run,batch,pack,sequence,status,balance_minutes,initial_value,initial_minutes,note_purchase_order,note_printer,note_did,inbound_group_id,note_language,note_name,note_comments,create_user,activate_user,used_user,void_user,create_time,activate_time,used_time,void_time from callcard_accounts_details where card_id='$card_id';";
$rslt=mysql_query($stmt, $link); $rslt=mysql_query($stmt, $link);
$details_to_print = mysql_num_rows($rslt); $details_to_print = mysql_num_rows($rslt);
@@ -621,8 +387,6 @@ if ($action == "CALLCARD_DETAIL")
### BEGIN callcard summary ### BEGIN callcard summary
if ($action == "CALLCARD_SUMMARY") if ($action == "CALLCARD_SUMMARY")
{ {
@@ -725,6 +489,7 @@ if ($action == "CALLCARD_SUMMARY")
### END callcard summary ### END callcard summary
### BEGIN list batches ### BEGIN list batches
if ($action == "CALLCARD_BATCHES") if ($action == "CALLCARD_BATCHES")
{ {
@@ -770,7 +535,6 @@ if ($action == "CALLCARD_BATCHES")
### BEGIN search results ### BEGIN search results
if ($action == "SEARCH_RESULTS") if ($action == "SEARCH_RESULTS")
{ {
+286
View File
@@ -0,0 +1,286 @@
<?php
# callcard_report_export.php
#
# displays options to select for downloading of callcard logs selecting by run,
# batch, pack and date range.
# downloads to a flat text file that is tab delimited
#
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 100312-2127 - First build
#
require("dbconnect.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["run"])) {$run=$_GET["run"];}
elseif (isset($_POST["run"])) {$run=$_POST["run"];}
if (isset($_GET["batch"])) {$batch=$_GET["batch"];}
elseif (isset($_POST["batch"])) {$batch=$_POST["batch"];}
if (isset($_GET["pack"])) {$pack=$_GET["pack"];}
elseif (isset($_POST["pack"])) {$pack=$_POST["pack"];}
if (isset($_GET["agent"])) {$agent=$_GET["agent"];}
elseif (isset($_POST["agent"])) {$agent=$_POST["agent"];}
if (isset($_GET["did"])) {$did=$_GET["did"];}
elseif (isset($_POST["did"])) {$did=$_POST["did"];}
if (isset($_GET["callerid"])) {$callerid=$_GET["callerid"];}
elseif (isset($_POST["callerid"])) {$callerid=$_POST["callerid"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["run_export"])) {$run_export=$_GET["run_export"];}
elseif (isset($_POST["run_export"])) {$run_export=$_POST["run_export"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (strlen($shift)<2) {$shift='ALL';}
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
}
##### END SETTINGS LOOKUP #####
###########################################
$PHP_AUTH_USER = ereg_replace("[^-_0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^-_0-9a-zA-Z]","",$PHP_AUTH_PW);
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 7 and callcard_admin='1';";
if ($DB) {echo "|$stmt|\n";}
if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$auth=$row[0];
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
{
# Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
# Header("HTTP/1.0 401 Unauthorized");
echo "Invalid Username/Password or no CallCard permission: |$PHP_AUTH_USER|\n";
exit;
}
##### START RUN THE EXPORT AND OUTPUT FLAT DATA FILE #####
if ($run_export > 0)
{
$US='_';
$MT[0]='';
$ip = getenv("REMOTE_ADDR");
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$FILE_TIME = date("Ymd-His");
$STARTtime = date("U");
if (!isset($query_date)) {$query_date = $NOW_DATE;}
if (!isset($end_date)) {$end_date = $NOW_DATE;}
$inbound_to_print=0;
$export_rows='';
$k=0;
if (strlen($card_id) > 1)
{$searchSQL = "and card_id='$card_id'";}
if (strlen($run) > 1)
{
$searchSQL .= "and card_id IN(SELECT card_id from callcard_accounts_details where run='$run')";
}
if (strlen($batch) > 1)
{
$searchSQL .= "and card_id IN(SELECT card_id from callcard_accounts_details where batch='$batch')";
}
if (strlen($pack) > 1)
{
$searchSQL .= "and card_id IN(SELECT card_id from callcard_accounts_details where pack='$pack')";
}
if (strlen($caller_id) > 1)
{
$searchSQL .= "and card_id IN(SELECT card_id from callcard_accounts_details where caller_id='$caller_id')";
}
if (strlen($agent) > 1)
{
$searchSQL .= "and agent='$agent'";
}
if (strlen($did) > 1)
{
$searchSQL .= "and inbound_did='$did'";
}
if (strlen($caller_id) > 1)
{
$searchSQL .= "and phone_number='$caller_id'";
}
$stmt = "SELECT call_time,phone_number,inbound_did,balance_minutes_start,agent_talk_min,agent_talk_sec,agent,agent_time,agent_dispo FROM callcard_log where call_time >= \"$query_date 00:00:00\" and call_time <= \"$end_date 23:59:59\" $searchSQL order by call_time;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$vt_ct = mysql_num_rows($rslt);
$i=0;
while ($vt_ct > $i)
{
$row=mysql_fetch_row($rslt);
$export_rows[$k] = "$row[0]\t$row[1]\t$row[2]\t$row[3]\t$row[4]\t$row[5]\t$row[6]\t$row[7]\t$row[8]";
$i++;
$k++;
$inbound_to_print++;
}
if ($inbound_to_print > 0)
{
### LOG INSERTION Admin Log Table ###
$SQL_log = "$stmt|$stmtA|";
$SQL_log = ereg_replace(';','',$SQL_log);
$SQL_log = addslashes($SQL_log);
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$PHP_AUTH_USER', ip_address='$ip', event_section='CALLCARD', event_type='EXPORT', record_id='', event_code='ADMIN EXPORT CALLCARD REPORT', event_sql=\"$SQL_log\", event_notes='';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$TXTfilename = "EXPORT_CALLCARD_REPORT_$FILE_TIME.txt";
// We'll be outputting a TXT file
header('Content-type: application/octet-stream');
// It will be called LIST_101_20090209-121212.txt
header("Content-Disposition: attachment; filename=\"$TXTfilename\"");
header('Expires: 0');
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
header('Pragma: public');
ob_clean();
flush();
$i=0;
while ($k > $i)
{
echo "$export_rows[$i]\r\n";
$i++;
}
}
else
{
echo "There are no calls during this time period for these parameters\n";
exit;
}
}
##### END RUN THE EXPORT AND OUTPUT FLAT DATA FILE #####
else
{
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = '';}
if (!isset($query_date)) {$query_date = $NOW_DATE;}
if (!isset($end_date)) {$end_date = $NOW_DATE;}
echo "<HTML><HEAD>\n";
echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>ADMINISTRATION: Export CallCard Calls Report";
##### BEGIN Set variables to make header show properly #####
$ADD = '0';
$hh = 'admin';
$sh = 'cc';
$LOGast_admin_access = '1';
$ADMIN = 'admin.php';
$page_width='770';
$section_width='750';
$header_font_size='3';
$subheader_font_size='2';
$subcamp_font_size='2';
$header_selected_bold='<b>';
$header_nonselected_bold='';
$admin_color = '#FFFF99';
$admin_font = 'BLACK';
$admin_color = '#E6E6E6';
$cc_color = '#FFFF99';
$cc_font = 'BLACK';
$cc_color = '#C6C6C6';
$subcamp_color = '#C6C6C6';
##### END Set variables to make header show properly #####
require("admin_header.php");
echo "<CENTER><BR>\n";
echo "<FONT SIZE=3 FACE=\"Arial,Helvetica\"><B>Export CallCard Calls Report</B></FONT><BR><BR>\n";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">";
echo "<INPUT TYPE=HIDDEN NAME=run_export VALUE=\"1\">";
echo "<TABLE BORDER=0 CELLSPACING=8><TR><TD ALIGN=LEFT VALIGN=TOP ROWSPAN=3 bgcolor=#B6D3FC>\n";
echo "<font class=\"select_bold\"><B>Date Range:</B></font><BR><CENTER>\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'query_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo "<BR>to<BR>\n";
echo "<INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'end_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo "</TD><TD ALIGN=LEFT VALIGN=TOP ROWSPAN=2>\n";
echo "<center><TABLE width=400 cellspacing=3>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Card ID: </td><td align=left><input type=text name=card_id size=20 maxlength=20></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Agent: </td><td align=left><input type=text name=agent size=20 maxlength=20></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>DID: </td><td align=left><input type=text name=did size=18 maxlength=18></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>CallerID: </td><td align=left><input type=text name=callerid size=18 maxlength=18></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Run: </td><td align=left><input type=text name=run size=5 maxlength=4></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Batch: </td><td align=left><input type=text name=batch size=6 maxlength=5></td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Sequence: </td><td align=left><input type=text name=sequence size=6 maxlength=5></td></tr>\n";
echo "</TABLE></center>\n";
echo "</TD></TR><TR></TD><TD ALIGN=LEFT VALIGN=TOP COLSPAN=3>\n";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
echo "</TD></TR></TABLE>\n";
echo "</FORM>\n\n";
}
exit;
?>