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Fixed stats calculation issue on Real-Time report when inbound=No

Browse Source 
Fixed help screen scrolling
Fixed AGI time check database close handle
Changed agent alert to launch from agent server instead of call server

git-svn-id: svn://192.168.202.10@1176 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-07-01 19:55:16 +00:00
parent 17e43e95f1
commit dbb6fca38e
4 changed files with 30 additions and 6 deletions
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agi/agi-VDAD_ALL_inbound.agi
+1 -1
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@@ -1754,7 +1754,7 @@ if ($agent_search_method =~ /^LO|^LB/)
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
### insert a NEW record to the vicidial_manager table to play the alert message to the agent
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Originate','$VHqueryCID','Exten: 83047777777777','Context: vicidial-auto','Channel: Local/$alertVDADremDIALstr$at$ext_context','Priority: 1','Callerid: $agent_alert_exten','Timeout: 10','','','','')";
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VDADserver_ip','','Originate','$VHqueryCID','Exten: 83047777777777','Context: vicidial-auto','Channel: Local/$alertVDADremDIALstr$at$ext_context','Priority: 1','Callerid: $agent_alert_exten','Timeout: 10','','','','')";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02068'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL agent alert: |$VHqueryCID|$alertVDADremDIALstr|$channel|insert to vicidial_manager"; &agi_output;}
agi/agi-VDAD_inbound_calltime_check.agi
+1
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@@ -447,6 +447,7 @@ $affected_rowsL = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- LIL : |$affected_rowsL|$uniqueid|$callerid|$extension|"; &agi_output;}
$sthA->finish();
$dbhA->disconnect();
exit;
www/vicidial/AST_timeonVDADall.php
+27 -4
View File
@@ -52,10 +52,11 @@
# 90602-0405 - Added list mix display in statuses and order if active
# 90603-1845 - Fixed color coding bug
# 90627-0608 - Some Formatting changes, added in-group name display
# 90701-0657 - Fixed inbound=No calculation issues
#
$version = '2.0.5-43';
$build = '90627-0608';
$version = '2.0.5-44';
$build = '90701-0657';
header ("Content-type: text/html; charset=utf-8");
@@ -538,11 +539,27 @@ if (!$group) {echo "<BR><BR>please select a campaign from the pulldown above</FO
else
{
$multi_drop=0;
### Gather list of all Closer group ids for exclusion from stats
$stmt = "select group_id from vicidial_inbound_groups;";
$rslt=mysql_query($stmt, $link);
$ingroups_to_print = mysql_num_rows($rslt);
while ($ingroups_to_print > $c)
{
$row=mysql_fetch_row($rslt);
$ALLcloser_campaignsSQL .= "'$row[0]',";
$c++;
}
$ALLcloser_campaignsSQL = preg_replace("/,$/","",$ALLcloser_campaignsSQL);
if (strlen($ALLcloser_campaignsSQL)<2)
{$ALLcloser_campaignsSQL="''";}
if ($DB > 0) {echo "\n|$ALLcloser_campaignsSQL|$stmt|\n";}
##### INBOUND ONLY ###
if (ereg('O',$with_inbound))
{
$multi_drop++;
### Gather list of Closer group ids
$stmt = "select closer_campaigns from vicidial_campaigns where campaign_id IN($group_SQL);";
$rslt=mysql_query($stmt, $link);
$ccamps_to_print = mysql_num_rows($rslt);
@@ -677,7 +694,10 @@ if (ereg('O',$with_inbound))
if (eregi('ALL-ACTIVE',$group_string))
{
$stmtB="select sum(calls_today),sum(drops_today),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(hold_sec_stat_one),sum(hold_sec_stat_two),sum(hold_sec_answer_calls),sum(hold_sec_drop_calls),sum(hold_sec_queue_calls) from vicidial_campaign_stats;";
$non_inboundSQL='';
if (ereg('N',$with_inbound))
{$non_inboundSQL = "where campaign_id NOT IN ($ALLcloser_campaignsSQL)";}
$stmtB="select sum(calls_today),sum(drops_today),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(hold_sec_stat_one),sum(hold_sec_stat_two),sum(hold_sec_answer_calls),sum(hold_sec_drop_calls),sum(hold_sec_queue_calls) from vicidial_campaign_stats $non_inboundSQL;";
}
$stmtC="select agent_non_pause_sec from vicidial_campaign_stats where campaign_id IN($group_SQL);";
@@ -798,10 +818,13 @@ else
{
if (eregi('ALL-ACTIVE',$group_string))
{
$non_inboundSQL='';
if (ereg('N',$with_inbound))
{$non_inboundSQL = "where campaign_id NOT IN ($ALLcloser_campaignsSQL)";}
$multi_drop++;
$stmt="select avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses),max(agent_pause_codes_active),max(list_order_mix) from vicidial_campaigns;";
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4) from vicidial_campaign_stats;";
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4) from vicidial_campaign_stats $non_inboundSQL;";
}
else
{
www/vicidial/admin.php
+1 -1
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@@ -4568,7 +4568,7 @@ if ($SSoutbound_autodial_active > 0)
<BR>
<A NAME="vicidial_tts_prompts-tts_text">
<B>TTS Text -</B> This is the actual Text To Speech data field that is sent to Cepstral for creation of the audio file to be played to the customer. you can use Speech Synthesis Markup Language -SSML- in this field, for example, &lt;break time='1000ms'/&gt; for a 1 second break. You can also use several variables such as first name, last name and title as ViciDial variables just like you do in a Script: --A--first_name--B--. Here is a list of the available variables: lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time
<B>TTS Text -</B> This is the actual Text To Speech data field that is sent to Cepstral for creation of the audio file to be played to the customer. you can use Speech Synthesis Markup Language -SSML- in this field, for example, &lt;break time='1000ms'/&gt; for a 1 second break. You can also use several variables such as first name, last name and title as ViciDial variables just like you do in a Script: --A--first_name--B--. Here is a list of the available variables: lead_id, entry_date, modify_date, status, user, vendor_lead_code, source_id, list_id, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, called_count, last_local_call_time