Added recording ability for Remote Agents
Added logged-in-user displayed in admin pages Added the PDROP status for outbound auto-dial Changed some logging of calls when using CPD git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -520,6 +520,11 @@ OTHER CHANGES:
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halt executiong of javascript on the agent workstation. This change
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should require no alterations to any configurations.
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120. Added recording of Remote Agents calls per recording settings in campaigns.
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If recording is set to ALLCALLS or ALLFORCE then a recording will be
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initiated for the call upon routing to the Remote Agent and will be tied
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to the R/ user and the lead_id. Also works with on-hook enabled.
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+17
-3
@@ -21,7 +21,7 @@
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# exten => _8320*.,1,AGI(VD_amd.agi,${EXTEN}-----YES)
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# exten => _8320*.,2,Hangup
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#
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# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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# Copyright (C) 2011 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 60206-1434 first build
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@@ -39,6 +39,7 @@
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# 100823-0850 - Changed vac to UPDATE for Auto-alt-dial to function properly
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# 100903-0041 - Changed lead_id max length to 10 digits
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# 101111-1552 - Fixed minor bug in TTS filtering
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# 110324-2334 - Logging changes made
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#
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$script = 'VD_amd.agi';
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@@ -341,20 +342,33 @@ else
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if ($AGILOG) {$agi_string = "-- VDAC record updated: |$affected_rows| |$VD_lead_id|$uniqueid|$VD_callerid"; &agi_output;}
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########## FIND AND UPDATE vicidial_log ##########
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$stmtA = "SELECT start_epoch FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$VD_lead_id' order by call_date desc limit 1;";
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$Euniqueid=$uniqueid;
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$Euniqueid =~ s/\.\d+$//gi;
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$stmtA = "SELECT start_epoch,uniqueid FROM vicidial_log where lead_id='$VD_lead_id' and uniqueid LIKE \"$Euniqueid%\" order by call_date desc limit 10;";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$epc_countCUSTDATA=0;
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$first_uniqueid='';
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while ($sthArows > $epc_countCUSTDATA)
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{
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@aryA = $sthA->fetchrow_array;
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$VD_start_epoch = $aryA[0];
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$uniqueid = $aryA[1];
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if ($epc_countCUSTDATA < 1) {$first_uniqueid = $aryA[1];}
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$epc_countCUSTDATA++;
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}
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$sthA->finish();
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if ($epc_countCUSTDATA > 1)
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{
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$stmtA = "DELETE from vicidial_log where uniqueid='$first_uniqueid' and lead_id='$VD_lead_id' limit 1;";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VDAD vicidial_log duplicate delete: |$affected_rows|$uniqueid|$first_uniqueid|$VD_lead_id|"; &agi_output;}
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}
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if (!$epc_countCUSTDATA)
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{
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if ($AGILOG) {$agi_string = "no VDL record found: $uniqueid $calleridname $VD_lead_id $uniqueid"; &agi_output;}
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@@ -583,7 +597,7 @@ else
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{$AGI->stream_file("$DB_am_message_exten");}
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$stmtA = "UPDATE vicidial_log set status='AL' where lead_id='$VD_lead_id' order by call_date desc limit 1;";
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$stmtA = "UPDATE vicidial_log set status='AL' where uniqueid='$uniqueid' and lead_id='$VD_lead_id' order by call_date desc limit 1;";
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if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "-- VDAD vicidial_log AL update: |$affected_rows|$uniqueid|"; &agi_output;}
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@@ -146,6 +146,7 @@
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# 101219-2110 - Added call time overflow
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# 110224-1735 - Added compatibility with QM phone environment logging
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# 110303-2338 - Added on-hook agent compatibility and rewrote a few sections
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# 110324-2330 - Added recording of remote agent calls, per in-group and campaign recording settings
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#
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$script = 'agi-VDAD_ALL_inbound.agi';
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@@ -587,7 +588,7 @@ $sthA->finish();
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### Grab inbound groups values from the database
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$cbc=0;
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$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time FROM vicidial_inbound_groups where group_id = '$channel_group';";
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$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename FROM vicidial_inbound_groups where group_id = '$channel_group';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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@@ -669,7 +670,8 @@ if ($sthArows > 0)
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$eht_minimum_prompt_no_block = $aryA[64];
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$eht_minimum_prompt_seconds = $aryA[65];
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$on_hook_ring_time = $aryA[66];
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$ingroup_recording_override = $aryA[67];
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$campaign_rec_filename = $aryA[68];
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$custom_call_id='';
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if ($uniqueid_status_display =~ /ENABLED/)
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{$custom_call_id = "$uniqueid";}
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@@ -2392,6 +2394,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
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### BEGIN REMOTE AGENT SECTION
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if ( ($VDADextension =~ /^R\//) && (length($AGENTextension) < 2) )
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{
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$extension_campaign_id='';
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### set the callerid to the ACQS value(calleridname)
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## use these two lines for Asterisk 1.2 tree
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$newcallerid = "\"$callerid <$phone_number>\"";
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@@ -2408,7 +2411,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
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if (length($ra_user) > 0)
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{
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$extension_group='';
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$stmtA = "SELECT extension_group,extension_group_order FROM vicidial_remote_agents where user_start='$ra_user';";
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$stmtA = "SELECT extension_group,extension_group_order,campaign_id FROM vicidial_remote_agents where user_start='$ra_user';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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@@ -2418,6 +2421,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
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@aryA = $sthA->fetchrow_array;
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$extension_group = $aryA[0];
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$extension_group_order = $aryA[1];
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$extension_campaign_id = $aryA[2];
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}
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$sthA->finish();
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if ( (length($extension_group) > 0) and ($extension_group !~ /^NONE/) )
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@@ -2466,6 +2470,72 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
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$RALaffected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='01138'; $MEL_aff_rows=$RALaffected_rows; &mysql_error_logging;
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if ($AGILOG) {$agi_string = "-- REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$phone_number\>\n|$stmtA|"; &agi_output;}
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if ( (length($extension_campaign_id) > 0) && ($ingroup_recording_override =~ /DISABLED/) )
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{
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$stmtA = "SELECT campaign_recording,campaign_rec_filename FROM vicidial_campaigns where campaign_id='$extension_campaign_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='01134'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$ingroup_recording_override = $aryA[0];
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$campaign_rec_filename = $aryA[1];
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}
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$sthA->finish();
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}
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### if recording is enabled then start recording on this call before sending to a remote agent
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if ($ingroup_recording_override =~ /ALLCALLS|ALLFORCE/)
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{
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$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$insert_lead_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$vendor_lead_code = $aryA[0];
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}
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$sthA->finish();
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# get date/time
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$Tyear = ($year - 2000);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$recdate = "$year$mon$mday-$hour$min$sec";
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$tinydate = "$Tyear$mon$mday$hour$min$sec";
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$campaign_rec_filename =~ s/CAMPAIGN/$VDADcampaign/gi;
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$campaign_rec_filename =~ s/CUSTPHONE/$phone_number/gi;
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$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
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$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
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$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
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$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
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$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
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$campaign_rec_filename =~ s/LEADID/$insert_lead_id/gi;
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$campaign_rec_filename =~ s/\"|\'//gi;
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$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
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### insert record into recording_log table ###
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$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$phone_number','$now_date','$now_date_epoch','0','$campaign_rec_filename','$insert_lead_id','$VDADuser','$campaign_rec_filename','$uniqueid');";
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$RLRAaffected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
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if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|"; &agi_output;}
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}
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}
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### END REMOTE AGENT SECTION
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else
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@@ -82,6 +82,7 @@
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# 110213-0008 - Added scheduled callbacks custom statuses compatibility
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# 110224-1733 - Added compatibility with QM phone environment logging
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# 110303-2316 - Added condition that would not allow calls to be sent to agent with ringing inbound call
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# 110324-2326 - Added recording of remote agent calls, per in-group and campaign recording settings
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#
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$script = 'agi-VDAD_ALL_outbound.agi';
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@@ -98,6 +99,7 @@ $US='_';
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# get date/time
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$Tyear = ($year - 2000);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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@@ -113,6 +115,8 @@ $start_time=$now_date;
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$CIDdate = "$mon$mday$hour$min$sec";
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$tsSQLdate = "$year$mon$mday$hour$min$sec";
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$filedate = "$US$year-$mon-$mday$US$hour$min$sec";
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$recdate = "$year$mon$mday-$hour$min$sec";
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$tinydate = "$Tyear$mon$mday$hour$min$sec";
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$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
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$SQLdateBEGIN = $SQLdate;
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@@ -374,8 +378,8 @@ if ($dialplan_duplicate_count > 0)
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### Grab call parameters from vicidial_auto_calls table
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$stmtA = "UPDATE vicidial_auto_calls set uniqueid='$unique_id', channel='$channel',status='LIVE',stage='LIVE-0' where callerid='$callerid' order by call_time desc limit 1;";
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$VDACaffected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='01004'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
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$dbhP=$dbhA; $mysql_count='01004'; $MEL_aff_rows=$VDACaffected_rows; &mysql_error_logging;
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if ($AGILOG) {$agi_string = "-- VDAD : |$VDACaffected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
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if ($VDACaffected_rows < 1)
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{
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if ($AGILOG) {$agi_string = "-- NO VDAC FOUND!!!!!: $callerid"; &agi_output;}
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@@ -471,7 +475,7 @@ if ($VDACaffected_rows > 0)
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$sthA->finish();
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### Grab campaign values from the database
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$stmtA = "SELECT drop_call_seconds,drop_action,safe_harbor_exten,concurrent_transfers,next_agent_call,voicemail_ext,drop_inbound_group,use_internal_dnc,use_campaign_dnc,cpd_amd_action,am_message_exten,three_way_call_cid,campaign_cid,survey_first_audio_file,survey_opt_in_audio_file,survey_ni_audio_file,survey_third_audio_file,survey_fourth_audio_file,extension_appended_cidname,queue_priority,closer_campaigns,queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id = '$VDADcampaign';";
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$stmtA = "SELECT drop_call_seconds,drop_action,safe_harbor_exten,concurrent_transfers,next_agent_call,voicemail_ext,drop_inbound_group,use_internal_dnc,use_campaign_dnc,cpd_amd_action,am_message_exten,three_way_call_cid,campaign_cid,survey_first_audio_file,survey_opt_in_audio_file,survey_ni_audio_file,survey_third_audio_file,survey_fourth_audio_file,extension_appended_cidname,queue_priority,closer_campaigns,queuemetrics_phone_environment,campaign_recording,campaign_rec_filename FROM vicidial_campaigns where campaign_id = '$VDADcampaign';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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@@ -504,6 +508,8 @@ if ($VDACaffected_rows > 0)
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||||
$VDADqueue_priority = $aryA[19];
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$closer_campaigns = $aryA[20];
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$queuemetrics_phone_environment = $aryA[21];
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$campaign_recording = $aryA[22];
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$campaign_rec_filename = $aryA[23];
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if (length($closer_campaigns) > 2)
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{
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$closer_campaigns =~ s/^ | -$//gi;
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@@ -1751,6 +1757,56 @@ while ($drop_timer <= $DROP_TIME)
|
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$RALaffected_rows = $dbhA->do($stmtA);
|
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$dbhP=$dbhA; $mysql_count='01064'; $MEL_aff_rows=$RALaffected_rows; &mysql_error_logging;
|
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if ($AGILOG) {$agi_string = "-- REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$VDADphone\>\n|$stmtA|"; &agi_output;}
|
||||
|
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### if recording is enabled then start recording on this call before sending to a remote agent
|
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if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
|
||||
{
|
||||
$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
|
||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
|
||||
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
||||
if ($sthArows > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
$vendor_lead_code = $aryA[0];
|
||||
}
|
||||
$sthA->finish();
|
||||
|
||||
# get date/time
|
||||
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
||||
$year = ($year + 1900);
|
||||
$Tyear = ($year - 2000);
|
||||
$mon++;
|
||||
if ($mon < 10) {$mon = "0$mon";}
|
||||
if ($mday < 10) {$mday = "0$mday";}
|
||||
if ($hour < 10) {$hour = "0$hour";}
|
||||
if ($min < 10) {$min = "0$min";}
|
||||
if ($sec < 10) {$sec = "0$sec";}
|
||||
|
||||
$now_date_epoch = time();
|
||||
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
||||
$recdate = "$year$mon$mday-$hour$min$sec";
|
||||
$tinydate = "$Tyear$mon$mday$hour$min$sec";
|
||||
|
||||
$campaign_rec_filename =~ s/CAMPAIGN/$VDADcampaign/gi;
|
||||
$campaign_rec_filename =~ s/CUSTPHONE/$VDADphone/gi;
|
||||
$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
|
||||
$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
|
||||
$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
|
||||
$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
|
||||
$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
||||
$campaign_rec_filename =~ s/LEADID/$CIDlead_id/gi;
|
||||
$campaign_rec_filename =~ s/\"|\'//gi;
|
||||
|
||||
$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
|
||||
|
||||
### insert record into recording_log table ###
|
||||
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$VDADphone','$now_date','$now_date_epoch','0','$campaign_rec_filename','$CIDlead_id','$VDADuser','$campaign_rec_filename','$uniqueid');";
|
||||
$RLRAaffected_rows = $dbhA->do($stmtA);
|
||||
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
|
||||
if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|"; &agi_output;}
|
||||
}
|
||||
}
|
||||
### END REMOTE AGENT SECTION
|
||||
else
|
||||
@@ -2140,6 +2196,56 @@ while ($drop_timer <= $DROP_TIME)
|
||||
$RALaffected_rows = $dbhA->do($stmtA);
|
||||
$dbhP=$dbhA; $mysql_count='01065'; $MEL_aff_rows=$RALaffected_rows; &mysql_error_logging;
|
||||
if ($AGILOG) {$agi_string = "-- REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$VDADphone\>\n|$stmtA|"; &agi_output;}
|
||||
|
||||
### if recording is enabled then start recording on this call before sending to a remote agent
|
||||
if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
|
||||
{
|
||||
$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
|
||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
$sthArows=$sthA->rows;
|
||||
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
||||
if ($sthArows > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
$vendor_lead_code = $aryA[0];
|
||||
}
|
||||
$sthA->finish();
|
||||
|
||||
# get date/time
|
||||
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
||||
$year = ($year + 1900);
|
||||
$Tyear = ($year - 2000);
|
||||
$mon++;
|
||||
if ($mon < 10) {$mon = "0$mon";}
|
||||
if ($mday < 10) {$mday = "0$mday";}
|
||||
if ($hour < 10) {$hour = "0$hour";}
|
||||
if ($min < 10) {$min = "0$min";}
|
||||
if ($sec < 10) {$sec = "0$sec";}
|
||||
|
||||
$now_date_epoch = time();
|
||||
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
||||
$recdate = "$year$mon$mday-$hour$min$sec";
|
||||
$tinydate = "$Tyear$mon$mday$hour$min$sec";
|
||||
|
||||
$campaign_rec_filename =~ s/CAMPAIGN/$VDADcampaign/gi;
|
||||
$campaign_rec_filename =~ s/CUSTPHONE/$VDADphone/gi;
|
||||
$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
|
||||
$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
|
||||
$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
|
||||
$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
|
||||
$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
||||
$campaign_rec_filename =~ s/LEADID/$CIDlead_id/gi;
|
||||
$campaign_rec_filename =~ s/\"|\'//gi;
|
||||
|
||||
$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
|
||||
|
||||
### insert record into recording_log table ###
|
||||
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$VDADphone','$now_date','$now_date_epoch','0','$campaign_rec_filename','$CIDlead_id','$VDADuser','$campaign_rec_filename','$uniqueid');";
|
||||
$RLRAaffected_rows = $dbhA->do($stmtA);
|
||||
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
|
||||
if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|"; &agi_output;}
|
||||
}
|
||||
}
|
||||
### END REMOTE AGENT SECTION
|
||||
else
|
||||
|
||||
@@ -16,6 +16,7 @@
|
||||
#
|
||||
# changes:
|
||||
# 110303-2325 - First build
|
||||
# 110324-2328 - Added recording of remote agent calls, per in-group and campaign recording settings
|
||||
#
|
||||
|
||||
$script = 'agi-VDAD_RINGALL.agi';
|
||||
@@ -247,7 +248,6 @@ if ($NAGcount > 0)
|
||||
$AVCaffected_rows = $dbhA->do($stmtA);
|
||||
if ($AVCaffected_rows)
|
||||
{
|
||||
|
||||
$stmtA="SELECT conf_exten from vicidial_conferences where server_ip='$VLAserver_ip' and extension='3WAY_$dial_user' and leave_3way_datetime='$now_date' and conf_exten != '$VLAconf_exten';";
|
||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
@@ -258,6 +258,69 @@ if ($NAGcount > 0)
|
||||
$VLAconf_exten = $aryA[0];
|
||||
$sthA->finish();
|
||||
if ($AGILOG) {$agi_string = "-- AVC Session Reserved: |$callerid|$auto_call_id|$dial_user|3WAY_$dial_user|$now_date|$VLAconf_exten|"; &agi_output;}
|
||||
|
||||
if (length($VLAcampaign_id) > 0)
|
||||
{
|
||||
$stmtA = "SELECT campaign_recording,campaign_rec_filename FROM vicidial_campaigns where campaign_id='$VLAcampaign_id';";
|
||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
$VCRcount=$sthA->rows;
|
||||
if ($VCRcount > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
$campaign_recording = $aryA[0];
|
||||
$campaign_rec_filename = $aryA[1];
|
||||
}
|
||||
$sthA->finish();
|
||||
}
|
||||
|
||||
### if recording is enabled then start recording on this call before sending to a remote agent
|
||||
if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
|
||||
{
|
||||
$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$VAC_lead_id';";
|
||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
$sthArows=$sthA->rows;
|
||||
if ($sthArows > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
$vendor_lead_code = $aryA[0];
|
||||
}
|
||||
$sthA->finish();
|
||||
|
||||
# get date/time
|
||||
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
||||
$year = ($year + 1900);
|
||||
$Tyear = ($year - 2000);
|
||||
$mon++;
|
||||
if ($mon < 10) {$mon = "0$mon";}
|
||||
if ($mday < 10) {$mday = "0$mday";}
|
||||
if ($hour < 10) {$hour = "0$hour";}
|
||||
if ($min < 10) {$min = "0$min";}
|
||||
if ($sec < 10) {$sec = "0$sec";}
|
||||
|
||||
$now_date_epoch = time();
|
||||
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
||||
$recdate = "$year$mon$mday-$hour$min$sec";
|
||||
$tinydate = "$Tyear$mon$mday$hour$min$sec";
|
||||
|
||||
$campaign_rec_filename =~ s/CAMPAIGN/$VLAcampaign_id/gi;
|
||||
$campaign_rec_filename =~ s/CUSTPHONE/$VAC_phone_number/gi;
|
||||
$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
|
||||
$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
|
||||
$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
|
||||
$campaign_rec_filename =~ s/AGENT/$dial_user/gi;
|
||||
$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
||||
$campaign_rec_filename =~ s/LEADID/$VAC_lead_id/gi;
|
||||
$campaign_rec_filename =~ s/\"|\'//gi;
|
||||
|
||||
$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
|
||||
|
||||
### insert record into recording_log table ###
|
||||
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$VAC_phone_number','$now_date','$now_date_epoch','0','$campaign_rec_filename','$VAC_lead_id','$dial_user','$campaign_rec_filename','$uniqueid');";
|
||||
$RLRAaffected_rows = $dbhA->do($stmtA);
|
||||
if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|"; &agi_output;}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
|
||||
@@ -589,12 +589,28 @@ while($one_day_interval > 0)
|
||||
$result =~ s/Result: |\s*$//gi;
|
||||
if (length($result)>0)
|
||||
{
|
||||
# 2011-03-22 13:22:12.123 (1277187888 123 456)
|
||||
# ALTER TABLE vicidial_cpd_log ADD hires_time VARCHAR(26) default '';
|
||||
# ($s_hires, $usec) = gettimeofday(); # get seconds and microseconds since the epoch
|
||||
# $usec = sprintf("%06s", $usec);
|
||||
# $HRmsec = substr($usec, -6);
|
||||
# ($HRsec,$HRmin,$HRhour,$HRmday,$HRmon,$HRyear,$HRwday,$HRyday,$HRisdst) = localtime($s_hires);
|
||||
# $HRyear = ($HRyear + 1900);
|
||||
# $HRmon++;
|
||||
# if ($HRmon < 10) {$HRmon = "0$HRmon";}
|
||||
# if ($HRmday < 10) {$HRmday = "0$HRmday";}
|
||||
# if ($HRhour < 10) {$HRFhour = "0$HRhour";}
|
||||
# if ($HRmin < 10) {$HRmin = "0$HRmin";}
|
||||
# if ($HRsec < 10) {$HRsec = "0$HRsec";}
|
||||
# $HRnow_date = "$HRyear-$HRmon-$HRmday $HRhour:$HRmin:$HRsec.$HRmsec";
|
||||
|
||||
$lead_id = substr($callid, 10, 10);
|
||||
$lead_id = ($lead_id + 0);
|
||||
# $stmtA = "INSERT INTO vicidial_cpd_log set channel='$channel', uniqueid='$uniqueid', callerid='$callid', server_ip='$server_ip', lead_id='$lead_id', event_date='$now_date', result='$result', hires_time='$HRnow_date';";
|
||||
$stmtA = "INSERT INTO vicidial_cpd_log set channel='$channel', uniqueid='$uniqueid', callerid='$callid', server_ip='$server_ip', lead_id='$lead_id', event_date='$now_date', result='$result';";
|
||||
print STDERR "|$stmtA|\n";
|
||||
my $affected_rows = $dbhA->do($stmtA);
|
||||
if($DB){print "|$affected_rows CPD_log inserted|\n";}
|
||||
if($DB){print "|$affected_rows CPD_log inserted|$HRnow_date|$s_hires|$usec|\n";}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
+105
-12
@@ -60,6 +60,7 @@
|
||||
# 101123-0443 - Fixed minor parked call manual dial bug
|
||||
# 110224-1854 - Added compatibility with QM phone environment logging
|
||||
# 110304-0005 - Small changes for CPD and on-hook agent features
|
||||
# 110324-2336 - Changes to CPD logging of calls and addition of the PDROP status
|
||||
#
|
||||
|
||||
# defaults for PreFork
|
||||
@@ -158,6 +159,7 @@ use Asterisk::AGI;
|
||||
use vars qw(@ISA);
|
||||
use Net::Server::PreFork; # any personality will do
|
||||
@ISA = qw(Net::Server::PreFork);
|
||||
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
|
||||
|
||||
|
||||
|
||||
@@ -776,13 +778,28 @@ sub process_request
|
||||
# V2251502010052435563
|
||||
if ($callerid =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
|
||||
{
|
||||
# ($s_hires, $usec) = gettimeofday(); # get seconds and microseconds since the epoch
|
||||
# $usec = sprintf("%06s", $usec);
|
||||
# $HRmsec = substr($usec, -6);
|
||||
# ($HRsec,$HRmin,$HRhour,$HRmday,$HRmon,$HRyear,$HRwday,$HRyday,$HRisdst) = localtime($s_hires);
|
||||
# $HRyear = ($HRyear + 1900);
|
||||
# $HRmon++;
|
||||
# if ($HRmon < 10) {$HRmon = "0$HRmon";}
|
||||
# if ($HRmday < 10) {$HRmday = "0$HRmday";}
|
||||
# if ($HRhour < 10) {$HRFhour = "0$HRhour";}
|
||||
# if ($HRmin < 10) {$HRmin = "0$HRmin";}
|
||||
# if ($HRsec < 10) {$HRsec = "0$HRsec";}
|
||||
# $HRnow_date = "$HRyear-$HRmon-$HRmday $HRhour:$HRmin:$HRsec.$HRmsec";
|
||||
#
|
||||
# if ($AGILOG) {$agi_string = "HiRes Time: $callerid|$channel|$priority|$CIDlead_id|$uniqueid|$HRnow_date|$now_date"; &agi_output;}
|
||||
|
||||
|
||||
##############################################################
|
||||
### BEGIN - CPD Look for result for B/DC calls
|
||||
##############################################################
|
||||
sleep(1);
|
||||
|
||||
$stmtA = "SELECT result FROM vicidial_cpd_log where callerid='$callerid' and result NOT IN('Voice','Unknown','???','') order by cpd_id desc limit 1;";
|
||||
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
$sthArows=$sthA->rows;
|
||||
@@ -808,6 +825,7 @@ sub process_request
|
||||
if ($cpd_result =~ /Answering-Machine/i) {$VDL_status='AA'; $VDAC_status='AMD'; $CPDfound++;}
|
||||
}
|
||||
$sthA->finish();
|
||||
if ($AGILOG) {$agi_string = "$sthArows|$cpd_result|$stmtA|"; &agi_output;}
|
||||
##############################################################
|
||||
### END - CPD Look for result for B/DC calls
|
||||
##############################################################
|
||||
@@ -836,6 +854,66 @@ sub process_request
|
||||
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
||||
$VDLaffected_rows = $dbhA->do($stmtA);
|
||||
if ($AGILOG) {$agi_string = "-- VDAD vicidial_log update: |$VDLaffected_rows|$uniqueid|$VDACuniqueid|"; &agi_output;}
|
||||
if ($VDLaffected_rows < 1)
|
||||
{
|
||||
$VD_alt_dial = 'NONE';
|
||||
$stmtA = "SELECT lead_id,callerid,campaign_id,alt_dial,stage,UNIX_TIMESTAMP(call_time),uniqueid,status,call_time,phone_code,phone_number,queue_position FROM vicidial_auto_calls where uniqueid = '$uniqueid' or callerid = '$callerid' limit 1;";
|
||||
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
$sthArows=$sthA->rows;
|
||||
$rec_countCUSTDATA=0;
|
||||
if ($sthArows > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
$VD_lead_id = $aryA[0];
|
||||
$VD_callerid = $aryA[1];
|
||||
$VD_campaign_id = $aryA[2];
|
||||
$VD_alt_dial = $aryA[3];
|
||||
$VD_stage = $aryA[4];
|
||||
$VD_start_epoch = $aryA[5];
|
||||
$VD_uniqueid = $aryA[6];
|
||||
$VD_status = $aryA[7];
|
||||
$VD_call_time = $aryA[8];
|
||||
$VD_phone_code = $aryA[9];
|
||||
$VD_phone_number = $aryA[10];
|
||||
$VD_queue_position = $aryA[11];
|
||||
$rec_countCUSTDATA++;
|
||||
}
|
||||
$sthA->finish();
|
||||
|
||||
if ($sthArows > 0)
|
||||
{
|
||||
$stmtA = "SELECT list_id FROM vicidial_list where lead_id='$VD_lead_id' limit 1;";
|
||||
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
$sthArowsVLd=$sthA->rows;
|
||||
if ($sthArowsVLd > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
$VD_list_id = $aryA[0];
|
||||
}
|
||||
$sthA->finish();
|
||||
|
||||
$stmtA = "INSERT INTO vicidial_log SET uniqueid='$uniqueid',lead_id='$VD_lead_id',list_id='$VD_list_id',status='$VDL_status',campaign_id='$VD_campaign_id',call_date='$VD_call_time',start_epoch='$VD_start_epoch',phone_code='$VD_phone_code',phone_number='$VD_phone_number',user='VDAD',processed='N',length_in_sec='0',end_epoch='$VD_start_epoch',alt_dial='$VD_alt_dial';";
|
||||
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
||||
$VDLIaffected_rows = $dbhA->do($stmtA);
|
||||
if ($AGILOG) {$agi_string = "-- VDAD vicidial_log insert: |$VDLIaffected_rows|$uniqueid|$CIDlead_id|$VDL_status|"; &agi_output;}
|
||||
|
||||
$stmtA="INSERT IGNORE INTO vicidial_log_extended SET uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$VD_call_time',lead_id='$VD_lead_id',caller_code='$VD_callerid',custom_call_id='' ON DUPLICATE KEY UPDATE server_ip='$VARserver_ip',call_date='$VD_call_time',lead_id='$VD_lead_id',caller_code='$VD_callerid';";
|
||||
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
||||
$VDLXaffected_rows = $dbhA->do($stmtA);
|
||||
if ($AGILOG) {$agi_string = "-- VDAD vicidial_extended_log insert: |$VDLXaffected_rows|$uniqueid|$CIDlead_id|$VDL_status|"; &agi_output;}
|
||||
}
|
||||
}
|
||||
if ( ($CPDfound > 0) && ($VDL_status !~ /AA/) )
|
||||
{
|
||||
$stmtA = "DELETE FROM vicidial_auto_calls where callerid = '$callerid';";
|
||||
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
||||
$VDACDELaffected_rows = $dbhA->do($stmtA);
|
||||
if ($AGILOG) {$agi_string = "-- CPD VDAC deleted: |$VDACDELaffected_rows|$callerid"; &agi_output;}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1096,19 +1174,34 @@ sub process_request
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "no VDL or VDCL record found: $uniqueid $calleridname $VD_lead_id $uniqueid $VD_uniqueid |$VACaffected_rows|$VD_callerid|"; &agi_output;}
|
||||
|
||||
# uncomment for some special circumstances
|
||||
# $VD_status = 'NA';
|
||||
# if (length($VDL_status) > 0)
|
||||
# {$VD_status = $VDL_status;}
|
||||
### BEGIN if call answers but has not reached routing AGI, then log as a PDROP
|
||||
if ( ($callerid =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) && ($VD_status =~ /SENT/) )
|
||||
{
|
||||
$stmtA = "SELECT list_id FROM vicidial_list where lead_id='$VD_lead_id' limit 1;";
|
||||
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
$sthArowsVLd=$sthA->rows;
|
||||
if ($sthArowsVLd > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
$VD_list_id = $aryA[0];
|
||||
}
|
||||
$sthA->finish();
|
||||
|
||||
# if ( ($VACaffected_rows > 0) && ($VD_callerid =~ /^V/) )
|
||||
# {
|
||||
# $stmtA = "INSERT INTO vicidial_log SET uniqueid='$uniqueid',lead_id='$VD_lead_id',campaign_id='$VD_campaign_id',call_date='$VD_call_time',start_epoch='$VD_start_epoch',status='$VD_status',phone_code='$VD_phone_code',phone_number='$VD_phone_number',user='VDAD',processed='N',length_in_sec='0',end_epoch='$VD_start_epoch',alt_dial='$VD_alt_dial';";
|
||||
# $affected_rows = $dbhA->do($stmtA);
|
||||
$stmtA = "UPDATE vicidial_list SET status='PDROP' where lead_id='$VD_lead_id';";
|
||||
$VLPDaffected_rows = $dbhA->do($stmtA);
|
||||
if ($AGILOG) {$agi_string = "-- PDROP vicidial_list update: |$VLPDaffected_rows|$uniqueid|$CIDlead_id|$VDL_status|"; &agi_output;}
|
||||
|
||||
# $agi_string = "| NO VDL add to vicidial_log $VD_uniqueid|$VD_lead_id|$VD_phone_number|$VD_status|$affected_rows|$VACaffected_rows|$affected_rows|$stmtA|";
|
||||
# &agi_output;
|
||||
# }
|
||||
$stmtA = "INSERT INTO vicidial_log SET uniqueid='$uniqueid',lead_id='$VD_lead_id',list_id='$VD_list_id',status='PDROP',campaign_id='$VD_campaign_id',call_date='$VD_call_time',start_epoch='$VD_start_epoch',phone_code='$VD_phone_code',phone_number='$VD_phone_number',user='VDAD',processed='N',length_in_sec='0',end_epoch='$VD_start_epoch',alt_dial='$VD_alt_dial';";
|
||||
$VDLPDaffected_rows = $dbhA->do($stmtA);
|
||||
if ($AGILOG) {$agi_string = "-- PDROP vicidial_log insert: |$VDLPDaffected_rows|$uniqueid|$CIDlead_id|$VDL_status|"; &agi_output;}
|
||||
|
||||
$stmtA="INSERT IGNORE INTO vicidial_log_extended SET uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$VD_call_time',lead_id='$VD_lead_id',caller_code='$VD_callerid',custom_call_id='' ON DUPLICATE KEY UPDATE server_ip='$VARserver_ip',call_date='$VD_call_time',lead_id='$VD_lead_id',caller_code='$VD_callerid';";
|
||||
$VDLXPDaffected_rows = $dbhA->do($stmtA);
|
||||
if ($AGILOG) {$agi_string = "-- PDROP vicidial_extended_log insert: |$VDLXPDaffected_rows|$uniqueid|$CIDlead_id|$VDL_status|"; &agi_output;}
|
||||
}
|
||||
### END if call answers but has not reached routing AGI, then log as a PDROP
|
||||
}
|
||||
else
|
||||
{
|
||||
|
||||
@@ -56,3 +56,4 @@ RAXFER - Remote Agent API transfer
|
||||
ALTNUM - Agent manual Dial Alternate number dialing, number dialed before final disposition
|
||||
DISPO - Agent in disposition screen when they closed their web browser wiithout selecting dispisition
|
||||
WAITTO - Wait time option call termination on inbound call
|
||||
PDROP - Pre-routing dropped call, call hung up the instant the Answer signal is received
|
||||
|
||||
@@ -673,7 +673,7 @@ adaptive_latest_server_time VARCHAR(4) default '2100',
|
||||
adaptive_intensity VARCHAR(6) default '0',
|
||||
adaptive_dl_diff_target SMALLINT(3) default '0',
|
||||
concurrent_transfers ENUM('AUTO','1','2','3','4','5','6','7','8','9','10','15','20','25','30','40','50','60','80','100') default 'AUTO',
|
||||
auto_alt_dial ENUM('NONE','ALT_ONLY','ADDR3_ONLY','ALT_AND_ADDR3','ALT_AND_EXTENDED','ALT_AND_ADDR3_AND_EXTENDED','EXTENDED_ONLY') default 'NONE',
|
||||
auto_alt_dial ENUM('NONE','ALT_ONLY','ADDR3_ONLY','ALT_AND_ADDR3','ALT_AND_EXTENDED','ALT_AND_ADDR3_AND_EXTENDED','EXTENDED_ONLY','MULTI_LEAD') default 'NONE',
|
||||
auto_alt_dial_statuses VARCHAR(255) default ' B N NA DC -',
|
||||
agent_pause_codes_active ENUM('Y','N','FORCE') default 'N',
|
||||
campaign_description VARCHAR(255),
|
||||
@@ -2453,7 +2453,7 @@ ALTER TABLE vicidial_call_notes_archive MODIFY notesid INT(9) UNSIGNED NOT NULL;
|
||||
CREATE TABLE vicidial_lead_search_log_archive LIKE vicidial_lead_search_log;
|
||||
ALTER TABLE vicidial_lead_search_log_archive MODIFY search_log_id INT(9) UNSIGNED NOT NULL;
|
||||
|
||||
UPDATE system_settings SET db_schema_version='1267',db_schema_update_date=NOW();
|
||||
UPDATE system_settings SET db_schema_version='1268',db_schema_update_date=NOW();
|
||||
|
||||
GRANT RELOAD ON *.* TO cron@'%';
|
||||
GRANT RELOAD ON *.* TO cron@localhost;
|
||||
|
||||
@@ -355,3 +355,4 @@ INSERT INTO vicidial_statuses values('RQXFER','Re-Queue','N','Y','UNDEFINED','N'
|
||||
INSERT INTO vicidial_statuses values('TIMEOT','Inbound Queue Timeout Drop','N','Y','UNDEFINED','N','N','N','N','N','N');
|
||||
INSERT INTO vicidial_statuses values('AFTHRS','Inbound After Hours Drop','N','Y','UNDEFINED','N','N','N','N','N','N');
|
||||
INSERT INTO vicidial_statuses values('NANQUE','Inbound No Agent No Queue Drop','N','Y','UNDEFINED','N','N','N','N','N','N');
|
||||
INSERT INTO vicidial_statuses values('PDROP','Outbound Pre-Routing Drop','N','Y','UNDEFINED','N','N','N','N','N','N');
|
||||
|
||||
@@ -728,3 +728,6 @@ ALTER TABLE vicidial_phone_codes MODIFY GMT_offset VARCHAR(6) default '';
|
||||
|
||||
UPDATE system_settings SET db_schema_version='1267',db_schema_update_date=NOW();
|
||||
|
||||
ALTER TABLE vicidial_campaigns MODIFY auto_alt_dial ENUM('NONE','ALT_ONLY','ADDR3_ONLY','ALT_AND_ADDR3','ALT_AND_EXTENDED','ALT_AND_ADDR3_AND_EXTENDED','EXTENDED_ONLY','MULTI_LEAD') default 'NONE';
|
||||
|
||||
UPDATE system_settings SET db_schema_version='1268',db_schema_update_date=NOW();
|
||||
|
||||
@@ -604,6 +604,8 @@ Callback Comments||
|
||||
To see information on one of the callbacks below, click on the INFO link. To call the customer back now, click on the DIAL link. If you click on a record below to dial it, it will be removed from the list||
|
||||
rings all available agents until one picks up the phone||
|
||||
No calls for this lead||
|
||||
ADMINISTRATION: Campaign Multi-Alt-Leads||
|
||||
Multi-Lead Auto Alt Dialing Settings Form||
|
||||
|
||||
|
||||
############################################################ MANAGER Manual
|
||||
|
||||
@@ -29,6 +29,7 @@
|
||||
# 101022-1323 - Added IGU_selectall function
|
||||
# 101107-1133 - Added auto-refresh code
|
||||
# 110215-1720 - Added the Add a new lead link
|
||||
# 110322-1228 - Added user ID logged in as next to Logout link
|
||||
#
|
||||
|
||||
|
||||
@@ -1375,7 +1376,7 @@ $SScustom_fields_enabled = $row[3];
|
||||
</span>
|
||||
|
||||
<TABLE BGCOLOR=#D9E6FE cellpadding=2 cellspacing=0 WIDTH=<?php echo $page_width ?> HEIGHT=15>
|
||||
<TR BGCOLOR=#015B91><TD ALIGN=LEFT BGCOLOR=#015B91><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><a href="<?php echo $admin_home_url_LU ?>"><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=1>HOME</a> | <A HREF="../agc/timeclock.php?referrer=admin"><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=1> Timeclock</A> | <a href="<?php echo $ADMIN ?>?force_logout=1"><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=1>Logout</a></TD><TD ALIGN=RIGHT><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo date("l F j, Y G:i:s A") ?> </B></TD></TR>
|
||||
<TR BGCOLOR=#015B91><TD ALIGN=LEFT BGCOLOR=#015B91><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><a href="<?php echo $admin_home_url_LU ?>"><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=1>HOME</a> | <A HREF="../agc/timeclock.php?referrer=admin"><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=1> Timeclock</A> | <a href="<?php echo $ADMIN ?>?force_logout=1"><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=1>Logout</a> <FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=1>(<?php echo $PHP_AUTH_USER ?>)</FONT></TD><TD ALIGN=RIGHT><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><?php echo date("l F j, Y G:i:s A") ?> </B></TD></TR>
|
||||
|
||||
<TR BGCOLOR=#015B91>
|
||||
|
||||
|
||||
Reference in New Issue
Block a user