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Added two new drop calculations to the Inbound Report and v2

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git-svn-id: svn://192.168.202.10@3300 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-09-24 13:37:54 +00:00
parent 2dc98ea8ec
commit eb85c6a885
2 changed files with 81 additions and 3 deletions
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www/vicidial/AST_CLOSERstats.php
+39 -1
View File
@@ -1,7 +1,7 @@
<?php
# AST_CLOSERstats.php
#
# Copyright (C) 2019 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2020 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES:
# 60619-1714 - Added variable filtering to eliminate SQL injection attack threat
@@ -63,6 +63,7 @@
# 180712-1508 - Fix for rare allowed reports issue
# 190508-1900 - Streamlined DID check to optimize page load
# 190930-1345 - Fixed PHP7 array issue
# 200924-0917 - Added two new drop calculations
#
$startMS = microtime();
@@ -904,6 +905,7 @@ $MAIN.="---------- "._QXZ("DROPS")."\n";
$CSV_text1.="\n\""._QXZ("DROPS")."\"\n";
# Calculate all dropped calls
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null);";
if ($DID=='Y')
{
@@ -924,21 +926,57 @@ $average_hold_seconds = sprintf("%10s", $average_hold_seconds);
$DROP_ANSWEREDpercent = (MathZDC($DROPcalls, $ANSWEREDcalls) * 100);
$DROP_ANSWEREDpercent = round($DROP_ANSWEREDpercent, 0);
# Calculate dropped calls >= 5 seconds
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and ( (length_in_sec <= 49999 and length_in_sec >= 5) or length_in_sec is null);";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN('DROP','XDROP') and ((length_in_sec <= 49999 and length_in_sec >= 5) or length_in_sec is null) and uniqueid IN($unid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$DROPcalls5 = sprintf("%10s", $row[0]);
$DROPpercent5 = (MathZDC($DROPcalls5, $TOTALcalls) * 100);
$DROPpercent5 = round($DROPpercent5, 0);
# Calculate dropped calls >= 10 seconds
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and ( (length_in_sec <= 49999 and length_in_sec >= 10) or length_in_sec is null);";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN('DROP','XDROP') and ((length_in_sec <= 49999 and length_in_sec >= 10) or length_in_sec is null) and uniqueid IN($unid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$DROPcalls10 = sprintf("%10s", $row[0]);
$DROPpercent10 = (MathZDC($DROPcalls10, $TOTALcalls) * 100);
$DROPpercent10 = round($DROPpercent10, 0);
if ($EMAIL=='Y')
{
$MAIN.=_QXZ("Total DROP Emails:",47)."$DROPcalls $DROPpercent% "._QXZ("drop/answered").": $DROP_ANSWEREDpercent%\n";
$MAIN.=_QXZ("Average hold time for DROP Emails:",47)."$average_hold_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Drop rate for emails >= 5 seconds:",47)."$DROPcalls5 $DROPpercent5% \n";
$MAIN.=_QXZ("Drop rate for emails >= 10 seconds:",47)."$DROPcalls10 $DROPpercent10% \n";
$CSV_text1.="\""._QXZ("Total DROP Emails").":\",\"$DROPcalls\",\"$DROPpercent%\",\""._QXZ("drop/answered").":\",\"$DROP_ANSWEREDpercent%\"\n";
$CSV_text1.="\""._QXZ("Average hold time for DROP Emails").":\",\"$average_hold_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Drop rate for emails >= 5 seconds").":\",\"$DROPcalls5\",\"$DROPpercent5%\"\n";
$CSV_text1.="\""._QXZ("Drop rate for emails >= 10 seconds").":\",\"$DROPcalls10\",\"$DROPpercent10%\"\n";
}
else
{
$MAIN.=_QXZ("Total DROP Calls:",47)."$DROPcalls $DROPpercent% "._QXZ("drop/answered").": $DROP_ANSWEREDpercent%\n";
$MAIN.=_QXZ("Average hold time for DROP Calls:",47)."$average_hold_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Drop rate for calls >= 5 seconds:",47)."$DROPcalls5 $DROPpercent5% \n";
$MAIN.=_QXZ("Drop rate for calls >= 10 seconds:",47)."$DROPcalls10 $DROPpercent10% \n";
$CSV_text1.="\""._QXZ("Total DROP Calls").":\",\"$DROPcalls\",\"$DROPpercent%\",\""._QXZ("drop/answered").":\",\"$DROP_ANSWEREDpercent%\"\n";
$CSV_text1.="\""._QXZ("Average hold time for DROP Calls").":\",\"$average_hold_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Drop rate for calls >= 5 seconds").":\",\"$DROPcalls5\",\"$DROPpercent5%\"\n";
$CSV_text1.="\""._QXZ("Drop rate for calls >= 10 seconds").":\",\"$DROPcalls10\",\"$DROPpercent10%\"\n";
}
if (strlen($group_SQL)>3)
www/vicidial/AST_CLOSERstats_v2.php
+42 -2
View File
@@ -1,7 +1,7 @@
<?php
# AST_CLOSERstats_v2.php
#
# Copyright (C) 2019 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2020 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES:
# 60619-1714 - Added variable filtering to eliminate SQL injection attack threat
@@ -67,6 +67,7 @@
# 180712-1508 - Fix for rare allowed reports issue
# 190508-1901 - Streamlined DID check to optimize page load
# 190930-1345 - Fixed PHP7 array issue
# 200924-0918 - Added two new drop calculations
#
$startMS = microtime();
@@ -1213,6 +1214,7 @@ $MAIN.="---------- "._QXZ("DROPS")."\n";
$CSV_text1.="\n\""._QXZ("DROPS")."\"\n";
# Calculate all dropped calls
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null);";
if ($DID=='Y')
{
@@ -1221,7 +1223,6 @@ if ($DID=='Y')
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$DROPcalls = sprintf("%10s", $row[0]);
$DROPpercent = (MathZDC($DROPcalls, $TOTALcalls) * 100);
$DROPpercent = round($DROPpercent, 0);
@@ -1233,29 +1234,68 @@ $average_hold_seconds = sprintf("%10s", $average_hold_seconds);
$DROP_ANSWEREDpercent = (MathZDC($DROPcalls, $ANSWEREDcalls) * 100);
$DROP_ANSWEREDpercent = round($DROP_ANSWEREDpercent, 0);
# Calculate dropped calls >= 5 seconds
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and ( (length_in_sec <= 49999 and length_in_sec >= 5) or length_in_sec is null);";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and status IN('DROP','XDROP') and ((length_in_sec <= 49999 and length_in_sec >= 5) or length_in_sec is null) and uniqueid IN($unid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$DROPcalls5 = sprintf("%10s", $row[0]);
$DROPpercent5 = (MathZDC($DROPcalls5, $TOTALcalls) * 100);
$DROPpercent5 = round($DROPpercent5, 0);
# Calculate dropped calls >= 10 seconds
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and ( (length_in_sec <= 49999 and length_in_sec >= 10) or length_in_sec is null);";
if ($DID=='Y')
{
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and status IN('DROP','XDROP') and ((length_in_sec <= 49999 and length_in_sec >= 10) or length_in_sec is null) and uniqueid IN($unid_SQL);";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$DROPcalls10 = sprintf("%10s", $row[0]);
$DROPpercent10 = (MathZDC($DROPcalls10, $TOTALcalls) * 100);
$DROPpercent10 = round($DROPpercent10, 0);
if ($CHAT=='Y')
{
$MAIN.=_QXZ("Total DROP Chats:",47)."$DROPcalls $DROPpercent% "._QXZ("drop/answered").": $DROP_ANSWEREDpercent%\n";
$MAIN.=_QXZ("Average hold time for DROP Chats:",47)."$average_hold_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Drop rate for chats >= 5 seconds:",47)."$DROPcalls5 $DROPpercent5% \n";
$MAIN.=_QXZ("Drop rate for chats >= 10 seconds:",47)."$DROPcalls10 $DROPpercent10% \n";
$CSV_text1.="\"Total DROP Chats:\",\"$DROPcalls\",\"$DROPpercent%\",\""._QXZ("drop/answered").":\",\"$DROP_ANSWEREDpercent%\"\n";
$CSV_text1.="\"Average hold time for DROP Chats:\",\"$average_hold_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Drop rate for chats >= 5 seconds").":\",\"$DROPcalls5\",\"$DROPpercent5%\"\n";
$CSV_text1.="\""._QXZ("Drop rate for chats >= 10 seconds").":\",\"$DROPcalls10\",\"$DROPpercent10%\"\n";
}
elseif ($EMAIL=='Y')
{
$MAIN.=_QXZ("Total DROP Emails:",47)."$DROPcalls $DROPpercent% "._QXZ("drop/answered").": $DROP_ANSWEREDpercent%\n";
$MAIN.=_QXZ("Average hold time for DROP Emails:",47)."$average_hold_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Drop rate for emails >= 5 seconds:",47)."$DROPcalls5 $DROPpercent5% \n";
$MAIN.=_QXZ("Drop rate for emails >= 10 seconds:",47)."$DROPcalls10 $DROPpercent10% \n";
$CSV_text1.="\"Total DROP Emails:\",\"$DROPcalls\",\"$DROPpercent%\",\""._QXZ("drop/answered").":\",\"$DROP_ANSWEREDpercent%\"\n";
$CSV_text1.="\"Average hold time for DROP Emails:\",\"$average_hold_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Drop rate for emails >= 5 seconds").":\",\"$DROPcalls5\",\"$DROPpercent5%\"\n";
$CSV_text1.="\""._QXZ("Drop rate for emails >= 10 seconds").":\",\"$DROPcalls10\",\"$DROPpercent10%\"\n";
}
else
{
$MAIN.=_QXZ("Total DROP Calls:",47)."$DROPcalls $DROPpercent% "._QXZ("drop/answered").": $DROP_ANSWEREDpercent%\n";
$MAIN.=_QXZ("Average hold time for DROP Calls:",47)."$average_hold_seconds "._QXZ("seconds")."\n";
$MAIN.=_QXZ("Drop rate for calls >= 5 seconds:",47)."$DROPcalls5 $DROPpercent5% \n";
$MAIN.=_QXZ("Drop rate for calls >= 10 seconds:",47)."$DROPcalls10 $DROPpercent10% \n";
$CSV_text1.="\""._QXZ("Total DROP Calls").":\",\"$DROPcalls\",\"$DROPpercent%\",\""._QXZ("drop/answered").":\",\"$DROP_ANSWEREDpercent%\"\n";
$CSV_text1.="\""._QXZ("Average hold time for DROP Calls").":\",\"$average_hold_seconds "._QXZ("seconds")."\"\n";
$CSV_text1.="\""._QXZ("Drop rate for calls >= 5 seconds").":\",\"$DROPcalls5\",\"$DROPpercent5%\"\n";
$CSV_text1.="\""._QXZ("Drop rate for calls >= 10 seconds").":\",\"$DROPcalls10\",\"$DROPpercent10%\"\n";
}
if (strlen($group_SQL)>3)