ViciDial/agc_2-X
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more changes to vicidial reports

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git-svn-id: svn://192.168.202.10@1001 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2008-11-10 05:00:27 +00:00
parent 87c012775d
commit ef8a9fe445
7 changed files with 98 additions and 10 deletions
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bin/AST_CRON_audio_3_ftp.pl
+3
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@@ -24,6 +24,8 @@
# FLAG FOR NO DATE DIRECTORY ON FTP
# --NODATEDIR
#
# if pinging is not working, try the 'icmp' Ping command in the code instead
#
# make sure that the following directories exist:
# /var/spool/asterisk/monitorDONE # where the mixed -all files are put
#
@@ -251,6 +253,7 @@ foreach(@FILES)
### BEGIN Remote file transfer
$p = Net::Ping->new();
# $p = Net::Ping->new("icmp");
$ping_good = $p->ping("$VARFTP_host");
if ($ping_good)
bin/AST_VDadapt.pl
+2 -2
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@@ -1233,7 +1233,7 @@ $sthA->finish();
if ($VCScalls_today[$p] > 0)
{
# TODAY ANSWERS
$stmtA = "SELECT count(*) from $vicidial_closer_log where campaign_id='$group_id[$p]' and call_date > '$VDL_date' and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE');";
$stmtA = "SELECT count(*) from $vicidial_closer_log where campaign_id='$group_id[$p]' and call_date > '$VDL_date' and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -1289,7 +1289,7 @@ if ($VCScalls_today[$p] > 0)
}
# TODAY TOTAL HOLD TIME FOR ANSWERED CALLS
$stmtA = "SELECT sum(queue_seconds) from $vicidial_closer_log where campaign_id='$group_id[$p]' and call_date > '$VDL_date' and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE');";
$stmtA = "SELECT sum(queue_seconds) from $vicidial_closer_log where campaign_id='$group_id[$p]' and call_date > '$VDL_date' and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
docs/BASE_INSTALL.txt
+1 -1
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@@ -481,7 +481,7 @@ PHASE 6: ADDING CRONTAB ENTRIES FOR ASTGUICLIENT/VICIDIAL SCRIPTS
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl
### remove old recordings more than 7 days old
#24 0 * * * /usr/bin/find /var/spool/asterisk/monitor -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
#24 0 * * * /usr/bin/find /var/spool/asterisk/monitorDONE -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
### remove old vicidial logs and asterisk logs more than 2 days old
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +2 -print | xargs rm -f
docs/SCRATCH_INSTALL.txt
+1 -1
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@@ -2962,7 +2962,7 @@ SUBPHASE 6.5: setting up astguiclient scripts for continuous running
#42 0 * * * /usr/share/astguiclient/AST_sourceID_summary_export.pl
### remove old recordings more than 7 days old
#24 0 * * * /usr/bin/find /var/spool/asterisk/monitor -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
#24 0 * * * /usr/bin/find /var/spool/asterisk/monitorDONE -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
### remove old vicidial logs and asterisk logs more than 2 days old
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +2 -print | xargs rm -f
www/vicidial/AST_CLOSERstats.php
+46 -3
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@@ -17,6 +17,7 @@
# 81015-0705 - Added IVR calls count
# 81024-0037 - Added multi-select inbound-groups
# 81105-2118 - Added Answered calls 15-minute breakdown
# 81109-2340 - Added custom indicators section
#
require("dbconnect.php");
@@ -307,7 +308,7 @@ $rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE');";
$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rowy=mysql_fetch_row($rslt);
@@ -352,6 +353,7 @@ echo "Answered Calls: $ANSWEREDcalls $ANSWEREDper
echo "Average queue time for Answered Calls: $average_answer_seconds seconds\n";
echo "Calls taken into the IVR for this In-Group: $IVRcalls\n";
echo "\n";
echo "---------- DROPS\n";
@@ -391,6 +393,47 @@ echo "Total DROP Calls: $DROPcalls $DROPpercent%
echo "Average hold time for DROP Calls: $average_hold_seconds seconds\n";
if (strlen($group_SQL)>3)
{
$stmt = "SELECT answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two from vicidial_inbound_groups where group_id IN($group_SQL) order by answer_sec_pct_rt_stat_one desc limit 1;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$Sanswer_sec_pct_rt_stat_one = $row[0];
$Sanswer_sec_pct_rt_stat_two = $row[1];
$stmt = "SELECT count(*) from vicidial_closer_log where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_one;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$answer_sec_pct_rt_stat_one = $row[0];
$stmt = "SELECT count(*) from vicidial_closer_log where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_two;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$answer_sec_pct_rt_stat_two = $row[0];
if ( ($ANSWEREDcalls > 0) and ($answer_sec_pct_rt_stat_one > 0) and ($answer_sec_pct_rt_stat_two > 0) )
{
$PCTanswer_sec_pct_rt_stat_one = (($answer_sec_pct_rt_stat_one / $ANSWEREDcalls) * 100);
$PCTanswer_sec_pct_rt_stat_one = round($PCTanswer_sec_pct_rt_stat_one, 0);
#$PCTanswer_sec_pct_rt_stat_one = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_one);
$PCTanswer_sec_pct_rt_stat_two = (($answer_sec_pct_rt_stat_two / $ANSWEREDcalls) * 100);
$PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0);
#$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two);
}
}
echo "\n";
echo "---------- CUSTOM INDICATORS\n";
echo "GDE (Answered/Total calls taken in to this In-Group): $ANSWEREDpercent%\n";
echo "ACR (Dropped/Answered): $DROP_ANSWEREDpercent%\n";
echo "TMR1 (Answered within $Sanswer_sec_pct_rt_stat_one seconds/Answered): $PCTanswer_sec_pct_rt_stat_one%\n";
echo "TMR2 (Answered within $Sanswer_sec_pct_rt_stat_two seconds/Answered): $PCTanswer_sec_pct_rt_stat_two%\n";
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
$q=0;
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
@@ -609,7 +652,7 @@ echo " +---------------------------------------------------------------
echo " | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
echo "----------+-------------------------------------------------------------------------------------------+------------+\n";
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE') group by queue_seconds;";
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE') group by queue_seconds;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$reasons_to_print = mysql_num_rows($rslt);
@@ -1375,7 +1418,7 @@ while ($i <= 96)
$ad_0=0; $ad_5=0; $ad10=0; $ad15=0; $ad20=0; $ad25=0; $ad30=0; $ad35=0;
$ad40=0; $ad45=0; $ad50=0; $ad55=0; $ad60=0; $ad90=0; $ad99=0; $BDansweredCALLS=0;
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date $SQLtime' and call_date < '$query_date $SQLtimeEND' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE') group by queue_seconds;";
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date $SQLtime' and call_date < '$query_date $SQLtimeEND' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE') group by queue_seconds;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$reasons_to_print = mysql_num_rows($rslt);
www/vicidial/AST_VDADstats.php
+42
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@@ -14,6 +14,7 @@
# 80709-0230 - Added time stats to call statuses
# 80717-2118 - Added calls/hour out of agent login time in status summary
# 80722-2049 - Added Status Category stats
# 81109-2341 - Added Productivity Rating
#
header ("Content-type: text/html; charset=utf-8");
@@ -208,6 +209,7 @@ else
echo "Total Calls placed from this Campaign: $TOTALcalls\n";
echo "Average Call Length for all Calls in seconds: $average_hold_seconds\n";
echo "\n";
echo "---------- DROPS\n";
@@ -298,6 +300,46 @@ echo "Total DROP Calls: $DROPcalls $DROPpercent%\n"
echo "Percent of DROP Calls taken out of Answers: $DROPcalls / $ANSWERcalls $DROPANSWERpercent%\n";
echo "Average Length for DROP Calls in seconds: $average_hold_seconds\n";
$stmt = "select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$closer_campaigns = $row[0];
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
$closer_campaignsSQL = "'$closer_campaigns'";
if ($DB > 0) {echo "\n|$closer_campaigns|$closer_campaignsSQL|$stmt|\n";}
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($closer_campaignsSQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$TOTALanswers = ($row[0] + $ANSWERcalls);
$stmt = "SELECT sum(wait_sec + talk_sec + dispo_sec) from vicidial_agent_log where campaign_id='" . mysql_real_escape_string($group) . "' and event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$agent_non_pause_sec = $row[0];
if ($agent_non_pause_sec > 0)
{
$AVG_ANSWERagent_non_pause_sec = (($TOTALanswers / $agent_non_pause_sec) * 60);
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
}
else
{$AVG_ANSWERagent_non_pause_sec=0;}
$AVG_ANSWERagent_non_pause_sec = sprintf("%10s", $AVG_ANSWERagent_non_pause_sec);
echo "Productivity Rating: $AVG_ANSWERagent_non_pause_sec\n";
echo "\n";
echo "---------- AUTO-DIAL NO ANSWERS\n";
www/vicidial/AST_timeonVDADall.php
+3 -3
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@@ -116,7 +116,7 @@ if (!isset($SERVdisplay)) {$SERVdisplay=1;} # 0=no, 1=yes
if (!isset($CALLSdisplay)) {$CALLSdisplay=1;} # 0=no, 1=yes
if (!isset($PHONEdisplay)) {$PHONEdisplay=0;} # 0=no, 1=yes
if (!isset($CUSTPHONEdisplay)) {$CUSTPHONEdisplay=0;} # 0=no, 1=yes
if (!isset($with_inbound)) {$with_inbound='N';} # 0=no, 1=yes
if (!isset($with_inbound)) {$with_inbound='N';} # N=no, Y=yes, O=only
if (!isset($PAUSEcodes)) {$PAUSEcodes='N';} # 0=no, 1=yes
$ingroup_detail='';
@@ -428,7 +428,7 @@ if (ereg('O',$with_inbound))
$AVGhold_sec_answer_calls = round($AVGhold_sec_answer_calls, 0);
if ($agent_non_pause_sec > 0)
{
$AVG_ANSWERagent_non_pause_sec = ($agent_non_pause_sec / $answersTODAY);
$AVG_ANSWERagent_non_pause_sec = (($answersTODAY / $agent_non_pause_sec) * 60);
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
$AVG_ANSWERagent_non_pause_sec = sprintf("%01.2f", $AVG_ANSWERagent_non_pause_sec);
}
@@ -545,7 +545,7 @@ if (ereg('O',$with_inbound))
$AVGhold_sec_answer_calls = round($AVGhold_sec_answer_calls, 0);
if ($agent_non_pause_sec > 0)
{
$AVG_ANSWERagent_non_pause_sec = ($agent_non_pause_sec / $answersTODAY);
$AVG_ANSWERagent_non_pause_sec = (($answersTODAY / $agent_non_pause_sec) * 60);
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
$AVG_ANSWERagent_non_pause_sec = sprintf("%01.2f", $AVG_ANSWERagent_non_pause_sec);
}