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Added agent dead time section to Agent Detail in VERM

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git-svn-id: svn://192.168.202.10@3827 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2024-04-23 22:36:33 +00:00
parent 5a9c00deae
commit f41500998c
1 changed files with 107 additions and 0 deletions
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www/VERM/VERM_AGENTS_DT_rpt.inc
+107
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@@ -6,6 +6,7 @@
# CHANGELOG:
# 220825-1632 - First build
# 230106-1301 - Added auto-download for large page displays to avoid memory errors
# 240422-1750 - Added agent dead time section
#
# NANQUE, not an unanswered call?
@@ -26,6 +27,8 @@ if (isset($_GET["sort_agent_sessions_detail"])) {$sort_agent_sessions_detail=$
elseif (isset($_POST["sort_agent_sessions_detail"])) {$sort_agent_sessions_detail=$_POST["sort_agent_sessions_detail"];}
if (isset($_GET["sort_agent_pause_detail"])) {$sort_agent_pause_detail=$_GET["sort_agent_pause_detail"];}
elseif (isset($_POST["sort_agent_pause_detail"])) {$sort_agent_pause_detail=$_POST["sort_agent_pause_detail"];}
if (isset($_GET["sort_agent_dead_detail"])) {$sort_agent_dead_detail=$_GET["sort_agent_dead_detail"];}
elseif (isset($_POST["sort_agent_dead_detail"])) {$sort_agent_dead_detail=$_POST["sort_agent_dead_detail"];}
# No campaigns, need to query for all.
$vicidial_user_log_SQL=preg_replace('/and campaign_id in \(\'\'\)/', '', $vicidial_user_log_SQL);
@@ -35,11 +38,13 @@ if ($non_latin < 1)
{
$sort_agent_sessions_detail = preg_replace('/[^\s\-_0-9a-zA-Z]/','',$sort_agent_sessions_detail);
$sort_agent_pause_detail = preg_replace('/[^\s\-_0-9a-zA-Z]/','',$sort_agent_pause_detail);
$sort_agent_dead_detail = preg_replace('/[^\s\-_0-9a-zA-Z]/','',$sort_agent_dead_detail);
}
else
{
$sort_agent_sessions_detail = preg_replace('/[^\s\-_0-9\p{L}]/u','',$sort_agent_sessions_detail);
$sort_agent_pause_detail = preg_replace('/[^\s\-_0-9\p{L}]/u','',$sort_agent_pause_detail);
$sort_agent_dead_detail = preg_replace('/[^\s\-_0-9\p{L}]/u','',$sort_agent_dead_detail);
}
if (preg_match('/ desc$/', $sort_agent_pause_detail))
@@ -54,6 +59,18 @@ else
}
$sort_agent_pause_detail_preg=preg_replace('/ desc$/', '', $sort_agent_pause_detail);
if (preg_match('/ desc$/', $sort_agent_dead_detail))
{
$sort_char="&#8595;";
$reverse_dead_link=preg_replace('/ desc$/', '', $sort_agent_dead_detail);
}
else
{
$sort_char="&#8593;";
$reverse_dead_link=$sort_agent_dead_detail." desc";
}
$sort_agent_dead_detail_preg=preg_replace('/ desc$/', '', $sort_agent_dead_detail);
/*
$start_date="2021-12-20";
$start_time="00:00:00";
@@ -499,6 +516,96 @@ $HTML_output.="</table>";
$HTML_output.="<input type='hidden' name='sort_agent_pause_detail' id='sort_agent_pause_detail' value='$sort_agent_pause_detail'>";
#####################################
####### AGENT DEAD DETAIL ##########
$sort_add_index=preg_replace('/ desc/', '', $sort_agent_dead_detail);
if (preg_match('/ desc$/', $sort_agent_dead_detail))
{
$sort_char="&#8595;";
$reverse_link=preg_replace('/ desc$/', '', $sort_agent_dead_detail);
}
else
{
$sort_char="&#8593;";
$reverse_link=$sort_agent_dead_detail." desc";
}
$sort_agent_dead_detail_preg=preg_replace('/ desc$/', '', $sort_agent_dead_detail);
$HTML_output.="<BR><h2 class='rpt_header' id='sadd_anchor'>"._QXZ("Detail of agent dead time").": </h2>"; # $NWB#VERM_AGENTS_DT-detail_of_agent_dead_time$NWE
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
$HTML_output.="<table width='100%' id='rpt_table'>";
$HTML_output.="<tr class='standard_font bold'>";
$HTML_output.="<th><input type='button' class='sort_button' value='Agent".("user"==$sort_agent_dead_detail_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_agent_dead_detail').value='".("user"==$sort_agent_dead_detail_preg ? "$reverse_link" : "user")."'; this.form.action+='#sadd_anchor'; this.form.submit()\"></th>\n";
$HTML_output.="<th><input type='button' class='sort_button' value='Agent ID".("ID"==$sort_agent_dead_detail_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_agent_dead_detail').value='".("ID"==$sort_agent_dead_detail_preg ? "$reverse_link" : "ID")."'; this.form.action+='#sadd_anchor'; this.form.submit()\"></th>\n";
$HTML_output.="<th><input type='button' class='sort_button' value='Total Dead Time".("total_dead_time"==$sort_agent_dead_detail_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_agent_dead_detail').value='".("total_dead_time"==$sort_agent_dead_detail_preg ? "$reverse_link" : "total_dead_time")."'; this.form.action+='#sadd_anchor'; this.form.submit()\"></th>\n";
$HTML_output.="<th><input type='button' class='sort_button' value='Average Dead Time".("average_dead_time"==$sort_agent_dead_detail_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_agent_dead_detail').value='".("average_dead_time"==$sort_agent_dead_detail_preg ? "$reverse_link" : "average_dead_time")."'; this.form.action+='#sadd_anchor'; this.form.submit()\"></th>\n";
$HTML_output.="</tr>\n";
$CSV_output["agent_dead_details"]="\""._QXZ("Agent")."\",\""._QXZ("Agent ID")."\",\""._QXZ("Total Dead Time")."\",\""._QXZ("Average Dead Time")."\"\n";
$CSV_output["auto_download"]="\""._QXZ("Agent")."\",\""._QXZ("Agent ID")."\",\""._QXZ("Total Dead Time")."\",\""._QXZ("Average Dead Time")."\"\n";
$agent_dead_stmt="select user, count(*) as calls, sec_to_time(sum(dead_sec)) as total_dead_time, sec_to_time(round(sum(dead_sec)/count(*))) as average_dead_time from vicidial_agent_log $vicidial_agent_log_SQL and lead_id is not null group by user";
if ($DB) {$HTML_output.="<B>$agent_dead_stmt</B>";}
$agent_dead_rslt=mysql_to_mysqli($agent_dead_stmt, $link);
$agent_dead_array=array(); $i=0;
while ($agent_dead_row=mysqli_fetch_array($agent_dead_rslt))
{
$user=$agent_dead_row["user"];
$agentName=$fullname_info["$user"];
$agent_dead_array[$i]["user"]=$agentName;
$agent_dead_array[$i]["ID"]=$user;
$agent_dead_array[$i]["total_dead_time"]=$agent_dead_row["total_dead_time"];
$agent_dead_array[$i]["average_dead_time"]=$agent_dead_row["average_dead_time"];
$i++;
}
if (!$sort_add_index) {$sort_add_index="user";}
if ($sort_add_index)
{
$col = array_column( $agent_dead_array, "$sort_add_index" );
if (preg_match('/ desc$/', $sort_agent_dead_detail))
{
array_multisort( $col, SORT_DESC, SORT_STRING, $agent_dead_array );
}
else
{
array_multisort( $col, SORT_ASC, SORT_STRING, $agent_dead_array );
}
# print_r($agent_dead_array);
}
$q=0;
foreach ($agent_dead_array as $i => $row)
{
$q++;
$HTML_output.="<tr class='standard_font'>";
$HTML_output.="<td>".$row["user"]."</td>";
$HTML_output.="<td>".$row["ID"]."</td>";
$HTML_output.="<td>".$row["total_dead_time"]."</td>";
$HTML_output.="<td>".$row["average_dead_time"]."</td>";
$HTML_output.="</tr>\n";
if (!$download_rpt && $q%100==0) {echo $HTML_output; ob_flush(); flush(); $HTML_output="";}
$CSV_output["agent_dead_details"].="\"".$row["user"]."\",\"".$row["ID"]."\",\"".$row["total_dead_time"]."\",\"".$row["average_dead_time"]."\"\n";
$CSV_output["auto_download"].="\"".$row["user"]."\",\"".$row["ID"]."\",\"".$row["total_dead_time"]."\",\"".$row["average_dead_time"]."\"\n";
}
$HTML_output.="<tr class='export_row'>";
$HTML_output.="<td colspan='4' class='export_row_cell'>Export as...<input type='button' class='download_button' onClick=\"DownloadReport('AGENTS_DT', 'agent_dead_details')\" title=\"Export as a CSV file\" value='CSV'></td>";
$HTML_output.="</tr>";
$HTML_output.="</table>";
$HTML_output.="<input type='hidden' name='sort_agent_dead_detail' id='sort_agent_dead_detail' value='$sort_agent_dead_detail'>";
#####################################
if ($download_rpt)
{