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added status time stats to VDAD and CLOSER reports

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added default-alt-dial option to vicidial.php

git-svn-id: svn://192.168.202.10@912 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2008-07-09 07:58:15 +00:00
parent 4ef83ca186
commit f818a2aaf0
4 changed files with 218 additions and 48 deletions
Download Patch File Download Diff File Expand all files Collapse all files
docs/QC_PROCESS.txt
+6 -4
View File
@@ -31,7 +31,7 @@ Each qc_user_level will have different permissions for the qc system:
4- can check records of other QC agents
5- can view stats on qc system
6- can view finished and non-committed records and alter them
7- Manager level
7- Manager level (can do anything including delete QC records)
The qc_stage is a status within QC that tells what is going on with the record:
NONE - record has never been QCd
@@ -40,6 +40,7 @@ PASS - QC agent has passed the record
LOCK_2 - a QC agent is reviewing the record for possible finishing
FINISH - record is ready to be processed
COMMIT - QC record is committed to the system and cannot be modified by anyone
DEAD - QC record is old and present for logs only, newer record has taken it's place
The Database Changes:
@@ -47,10 +48,11 @@ The Database Changes:
# This table contains the original lead information before changes
CREATE TABLE qc_vicidial_list_original (
qc_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
qc_import_date DATETIME,
original_id VARCHAR(20) UNIQUE NOT NULL,
campaign_group_id VARCHAR(20),
modify_date TIMESTAMP,
status VARCHAR(6),
qc_import_date DATETIME,
user VARCHAR(20),
closer VARCHAR(20),
vendor_lead_code VARCHAR(20),
@@ -78,7 +80,7 @@ security_phrase VARCHAR(100),
comments VARCHAR(255),
);
# This table contains the updated QC record
# This table contains the updated QC records
CREATE TABLE qc_vicidial_list (
qc_id INT(9) UNSIGNED NOT NULL,
lead_id INT(9) UNSIGNED NOT NULL,
@@ -134,7 +136,7 @@ index (qc_stage)
qc_session_id INT(9) UNSIGNED PRIMARY KEY NOT NULL,
user VARCHAR(20),
qc_user_level INT(2) default '0',
status ENUM('READY','QUEUE','INCALL','PAUSED','CLOSER') default 'PAUSED',
status ENUM('READY','INQC','PAUSED') default 'PAUSED',
qc_id INT(9) UNSIGNED NOT NULL,
lead_id INT(9) UNSIGNED NOT NULL,
selected_inbound_groups TEXT,
www/agc/vicidial.php
+9
View File
@@ -297,6 +297,7 @@ $LogiNAJAX = '1'; # set to 1 to do lookups on campaigns for login
$HidEMonitoRSessionS = '1'; # set to 1 to hide remote monitoring channels from "session calls"
$LogouTKicKAlL = '1'; # set to 1 to hangup all calls in session upon agent logout
$PhoneSComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2 to force log each login
$DefaulTAlTDiaL = '0'; # set to 1 to enable ALT DIAL by default if enabled for the campaign
$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
@@ -1931,6 +1932,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var manual_dial_preview = '<? echo $manual_dial_preview ?>';
var starting_alt_phone_dialing = '<? echo $alt_phone_dialing ?>';
var alt_phone_dialing = '<? echo $alt_phone_dialing ?>';
var DefaulTAlTDiaL = '<? echo $DefaulTAlTDiaL ?>';
var wrapup_seconds = '<? echo $wrapup_seconds ?>';
var wrapup_message = '<? echo $wrapup_message ?>';
var wrapup_counter = 0;
@@ -6205,6 +6207,9 @@ else
{clearDiv('DiaLDiaLAltPhonE');}
if (volumecontrol_active != '1')
{hideDiv('VolumeControlSpan');}
if (DefaulTAlTDiaL == '1')
{document.vicidial_form.DiaLAltPhonE.checked=true;}
document.vicidial_form.LeadLookuP.checked=true;
if (agent_pause_codes_active=='Y')
@@ -6641,6 +6646,8 @@ else
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> ALT PHONE DIAL<BR></font>";
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = buildDivHTML;
}
if (DefaulTAlTDiaL == '1')
{document.vicidial_form.DiaLAltPhonE.checked=true;}
}
}
function buildDiv(divvar)
@@ -6663,6 +6670,8 @@ else
document.getElementById(divvar).innerHTML = buildDivHTML;
if (reselect_alt_dial==1)
{document.vicidial_form.DiaLAltPhonE.checked=true}
if (DefaulTAlTDiaL == '1')
{document.vicidial_form.DiaLAltPhonE.checked=true;}
}
}
}
www/vicidial/AST_CLOSERstats.php
+100 -21
View File
@@ -12,6 +12,7 @@
# 71025-0021 - Added status breakdown
# 71218-1155 - Added end_date for multi-day reports
# 80430-1920 - Added Customer hangup cause stats
# 80709-0331 - Added time stats to call statuses
#
require("dbconnect.php");
@@ -173,11 +174,12 @@ if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$TOTALcalls = sprintf("%10s", $row[0]);
if ( ($row[0] < 1) or ($row[1] < 1) )
$TOTALsec = $row[1];
if ( ($row[0] < 1) or ($TOTALsec < 1) )
{$average_call_seconds = ' 0';}
else
{
$average_call_seconds = ($row[1] / $row[0]);
$average_call_seconds = ($TOTALsec / $row[0]);
$average_call_seconds = round($average_call_seconds, 0);
$average_call_seconds = sprintf("%10s", $average_call_seconds);
}
@@ -372,10 +374,11 @@ $TOTALcalls = 0;
echo "\n";
echo "---------- CALL STATUS STATS\n";
echo "+--------+----------------------+------------+\n";
echo "| STATUS | DESCRIPTION | CALLS |\n";
echo "+--------+----------------------+------------+\n";
echo "+--------+----------------------+------------+------------+----------+----------+\n";
echo "| STATUS | DESCRIPTION | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|\n";
echo "+--------+----------------------+------------+------------+----------+----------+\n";
## first get all statuses and names
$stmt="SELECT * from vicidial_statuses order by status";
$rslt=mysql_query($stmt, $link);
$statuses_to_print = mysql_num_rows($rslt);
@@ -401,7 +404,8 @@ while ($Cstatuses_to_print > $o)
$o++;
}
$stmt="select count(*),status from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
## get counts and time totals for all statuses in this campaign
$stmt="select count(*),status,sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
@@ -410,11 +414,45 @@ while ($i < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTALcalls = ($TOTALcalls + $row[0]);
$STATUScount = $row[0];
$RAWstatus = $row[1];
$TOTALcalls = ($TOTALcalls + $row[0]);
$STATUSrate = ($STATUScount / ($TOTALsec / 3600) );
$STATUSrate = sprintf("%.2f", $STATUSrate);
$STATUShours_H = ($row[2] / 3600);
$STATUShours_H_int = round($STATUShours_H, 2);
$STATUShours_H_int = intval("$STATUShours_H_int");
$STATUShours_M = ($STATUShours_H - $STATUShours_H_int);
$STATUShours_M = ($STATUShours_M * 60);
$STATUShours_M_int = round($STATUShours_M, 2);
$STATUShours_M_int = intval("$STATUShours_M_int");
$STATUShours_S = ($STATUShours_M - $STATUShours_M_int);
$STATUShours_S = ($STATUShours_S * 60);
$STATUShours_S = round($STATUShours_S, 0);
if ($STATUShours_S < 10) {$STATUShours_S = "0$STATUShours_S";}
if ($STATUShours_M_int < 10) {$STATUShours_M_int = "0$STATUShours_M_int";}
$STATUShours = "$STATUShours_H_int:$STATUShours_M_int:$STATUShours_S";
$STATUSavg_H = (($row[2] / 3600) / $STATUScount);
$STATUSavg_H_int = round($STATUSavg_H, 2);
$STATUSavg_H_int = intval("$STATUSavg_H_int");
$STATUSavg_M = ($STATUSavg_H - $STATUSavg_H_int);
$STATUSavg_M = ($STATUSavg_M * 60);
$STATUSavg_M_int = round($STATUSavg_M, 2);
$STATUSavg_M_int = intval("$STATUSavg_M_int");
$STATUSavg_S = ($STATUSavg_M - $STATUSavg_M_int);
$STATUSavg_S = ($STATUSavg_S * 60);
$STATUSavg_S = round($STATUSavg_S, 0);
if ($STATUSavg_S < 10) {$STATUSavg_S = "0$STATUSavg_S";}
if ($STATUSavg_M_int < 10) {$STATUSavg_M_int = "0$STATUSavg_M_int";}
$STATUSavg = "$STATUSavg_H_int:$STATUSavg_M_int:$STATUSavg_S";
$STATUScount = sprintf("%10s", $row[0]);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
$RAWstatus = $row[1];
$status = sprintf("%-6s", $row[1]);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
$STATUShours = sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
$STATUSavg = sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
$STATUSrate = sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
if ($non_latin < 1)
{
@@ -428,17 +466,58 @@ while ($i < $statuses_to_print)
}
echo "| $status | $status_name | $STATUScount |\n";
echo "| $status | $status_name | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate |\n";
$i++;
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
if ($TOTALcalls < 1)
{
$TOTALhours = '0:00:00';
$TOTALavg = '0:00:00';
$TOTALrate = '0.00';
}
else
{
$TOTALrate = ($TOTALcalls / ($TOTALsec / 3600) );
$TOTALrate = sprintf("%.2f", $TOTALrate);
echo "+--------+----------------------+------------+\n";
echo "| TOTAL: | $TOTALcalls |\n";
echo "+-------------------------------+------------+\n";
$TOTALhours_H = ($TOTALsec / 3600);
$TOTALhours_H_int = round($TOTALhours_H, 2);
$TOTALhours_H_int = intval("$TOTALhours_H_int");
$TOTALhours_M = ($TOTALhours_H - $TOTALhours_H_int);
$TOTALhours_M = ($TOTALhours_M * 60);
$TOTALhours_M_int = round($TOTALhours_M, 2);
$TOTALhours_M_int = intval("$TOTALhours_M_int");
$TOTALhours_S = ($TOTALhours_M - $TOTALhours_M_int);
$TOTALhours_S = ($TOTALhours_S * 60);
$TOTALhours_S = round($TOTALhours_S, 0);
if ($TOTALhours_S < 10) {$TOTALhours_S = "0$TOTALhours_S";}
if ($TOTALhours_M_int < 10) {$TOTALhours_M_int = "0$TOTALhours_M_int";}
$TOTALhours = "$TOTALhours_H_int:$TOTALhours_M_int:$TOTALhours_S";
$TOTALavg_H = (($TOTALsec / 3600) / $TOTALcalls);
$TOTALavg_H_int = round($TOTALavg_H, 2);
$TOTALavg_H_int = intval("$TOTALavg_H_int");
$TOTALavg_M = ($TOTALavg_H - $TOTALavg_H_int);
$TOTALavg_M = ($TOTALavg_M * 60);
$TOTALavg_M_int = round($TOTALavg_M, 2);
$TOTALavg_M_int = intval("$TOTALavg_M_int");
$TOTALavg_S = ($TOTALavg_M - $TOTALavg_M_int);
$TOTALavg_S = ($TOTALavg_S * 60);
$TOTALavg_S = round($TOTALavg_S, 0);
if ($TOTALavg_S < 10) {$TOTALavg_S = "0$TOTALavg_S";}
if ($TOTALavg_M_int < 10) {$TOTALavg_M_int = "0$TOTALavg_M_int";}
$TOTALavg = "$TOTALavg_H_int:$TOTALavg_M_int:$TOTALavg_S";
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$TOTALhours = sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
$TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
$TOTALrate = sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
echo "+--------+----------------------+------------+------------+----------+----------+\n";
echo "| TOTAL: | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate |\n";
echo "+--------+----------------------+------------+------------+----------+----------+\n";
##############################
@@ -474,8 +553,8 @@ while ($i < $users_to_print)
$USERavgTALK = $row[4];
$USERtotTALK_M = ($USERtotTALK / 60);
$USERtotTALK_M = round($USERtotTALK_M, 2);
$USERtotTALK_M_int = intval("$USERtotTALK_M");
$USERtotTALK_M_int = round($USERtotTALK_M, 2);
$USERtotTALK_M_int = intval("$USERtotTALK_M_int");
$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
$USERtotTALK_S = ($USERtotTALK_S * 60);
$USERtotTALK_S = round($USERtotTALK_S, 0);
@@ -484,8 +563,8 @@ while ($i < $users_to_print)
$USERtotTALK_MS = sprintf("%8s", $USERtotTALK_MS);
$USERavgTALK_M = ($USERavgTALK / 60);
$USERavgTALK_M = round($USERavgTALK_M, 2);
$USERavgTALK_M_int = intval("$USERavgTALK_M");
$USERavgTALK_M_int = round($USERavgTALK_M, 2);
$USERavgTALK_M_int = intval("$USERavgTALK_M_int");
$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
$USERavgTALK_S = ($USERavgTALK_S * 60);
$USERavgTALK_S = round($USERavgTALK_S, 0);
@@ -502,8 +581,8 @@ if (!$TOTcalls) {$TOTcalls = 1;}
$TOTavg = ($TOTtime / $TOTcalls);
$TOTavg = round($TOTavg, 0);
$TOTavg_M = ($TOTavg / 60);
$TOTavg_M = round($TOTavg_M, 2);
$TOTavg_M_int = intval("$TOTavg_M");
$TOTavg_M_int = round($TOTavg_M, 2);
$TOTavg_M_int = intval("$TOTavg_M_int");
$TOTavg_S = ($TOTavg_M - $TOTavg_M_int);
$TOTavg_S = ($TOTavg_S * 60);
$TOTavg_S = round($TOTavg_S, 0);
@@ -512,8 +591,8 @@ $TOTavg_MS = "$TOTavg_M_int:$TOTavg_S";
$TOTavg = sprintf("%6s", $TOTavg_MS);
$TOTtime_M = ($TOTtime / 60);
$TOTtime_M = round($TOTtime_M, 2);
$TOTtime_M_int = intval("$TOTtime_M");
$TOTtime_M_int = round($TOTtime_M, 2);
$TOTtime_M_int = intval("$TOTtime_M_int");
$TOTtime_S = ($TOTtime_M - $TOTtime_M_int);
$TOTtime_S = ($TOTtime_S * 60);
$TOTtime_S = round($TOTtime_S, 0);
www/vicidial/AST_VDADstats.php
+103 -23
View File
@@ -11,6 +11,7 @@
# 71218-1155 - Added end_date for multi-day reports
# 80430-1920 - Added Customer hangup cause stats
# 80620-0031 - Fixed human answered calculation for drop perfentage
# 80709-0230 - Added time stats to call statuses
#
header ("Content-type: text/html; charset=utf-8");
@@ -176,11 +177,12 @@ if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$TOTALcalls = sprintf("%10s", $row[0]);
if ( ($row[0] < 1) or ($row[1] < 1) )
$TOTALsec = $row[1];
if ( ($row[0] < 1) or ($TOTALsec < 1) )
{$average_hold_seconds = ' 0';}
else
{
$average_hold_seconds = ($row[1] / $row[0]);
$average_hold_seconds = ($TOTALsec / $row[0]);
$average_hold_seconds = round($average_hold_seconds, 2);
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
}
@@ -340,10 +342,11 @@ $TOTALcalls = 0;
echo "\n";
echo "---------- CALL STATUS STATS\n";
echo "+--------+----------------------+------------+\n";
echo "| STATUS | DESCRIPTION | CALLS |\n";
echo "+--------+----------------------+------------+\n";
echo "+--------+----------------------+------------+------------+----------+----------+\n";
echo "| STATUS | DESCRIPTION | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|\n";
echo "+--------+----------------------+------------+------------+----------+----------+\n";
## first get all statuses and names
$stmt="SELECT * from vicidial_statuses order by status";
$rslt=mysql_query($stmt, $link);
$statuses_to_print = mysql_num_rows($rslt);
@@ -369,7 +372,8 @@ while ($Cstatuses_to_print > $o)
$o++;
}
$stmt="select count(*),status from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
## get counts and time totals for all statuses in this campaign
$stmt="select count(*),status,sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
@@ -379,11 +383,45 @@ while ($i < $statuses_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTALcalls = ($TOTALcalls + $row[0]);
$STATUScount = $row[0];
$RAWstatus = $row[1];
$TOTALcalls = ($TOTALcalls + $row[0]);
$STATUSrate = ($STATUScount / ($TOTALsec / 3600) );
$STATUSrate = sprintf("%.2f", $STATUSrate);
$STATUShours_H = ($row[2] / 3600);
$STATUShours_H_int = round($STATUShours_H, 2);
$STATUShours_H_int = intval("$STATUShours_H_int");
$STATUShours_M = ($STATUShours_H - $STATUShours_H_int);
$STATUShours_M = ($STATUShours_M * 60);
$STATUShours_M_int = round($STATUShours_M, 2);
$STATUShours_M_int = intval("$STATUShours_M_int");
$STATUShours_S = ($STATUShours_M - $STATUShours_M_int);
$STATUShours_S = ($STATUShours_S * 60);
$STATUShours_S = round($STATUShours_S, 0);
if ($STATUShours_S < 10) {$STATUShours_S = "0$STATUShours_S";}
if ($STATUShours_M_int < 10) {$STATUShours_M_int = "0$STATUShours_M_int";}
$STATUShours = "$STATUShours_H_int:$STATUShours_M_int:$STATUShours_S";
$STATUSavg_H = (($row[2] / 3600) / $STATUScount);
$STATUSavg_H_int = round($STATUSavg_H, 2);
$STATUSavg_H_int = intval("$STATUSavg_H_int");
$STATUSavg_M = ($STATUSavg_H - $STATUSavg_H_int);
$STATUSavg_M = ($STATUSavg_M * 60);
$STATUSavg_M_int = round($STATUSavg_M, 2);
$STATUSavg_M_int = intval("$STATUSavg_M_int");
$STATUSavg_S = ($STATUSavg_M - $STATUSavg_M_int);
$STATUSavg_S = ($STATUSavg_S * 60);
$STATUSavg_S = round($STATUSavg_S, 0);
if ($STATUSavg_S < 10) {$STATUSavg_S = "0$STATUSavg_S";}
if ($STATUSavg_M_int < 10) {$STATUSavg_M_int = "0$STATUSavg_M_int";}
$STATUSavg = "$STATUSavg_H_int:$STATUSavg_M_int:$STATUSavg_S";
$STATUScount = sprintf("%10s", $row[0]);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
$RAWstatus = $row[1];
$status = sprintf("%-6s", $row[1]);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
$STATUShours = sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
$STATUSavg = sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
$STATUSrate = sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
if ($non_latin < 1)
{
@@ -397,16 +435,58 @@ while ($i < $statuses_to_print)
}
echo "| $status | $status_name | $STATUScount |\n";
echo "| $status | $status_name | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate |\n";
$i++;
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
if ($TOTALcalls < 1)
{
$TOTALhours = '0:00:00';
$TOTALavg = '0:00:00';
$TOTALrate = '0.00';
}
else
{
$TOTALrate = ($TOTALcalls / ($TOTALsec / 3600) );
$TOTALrate = sprintf("%.2f", $TOTALrate);
echo "+--------+----------------------+------------+\n";
echo "| TOTAL: | $TOTALcalls |\n";
echo "+-------------------------------+------------+\n";
$TOTALhours_H = ($TOTALsec / 3600);
$TOTALhours_H_int = round($TOTALhours_H, 2);
$TOTALhours_H_int = intval("$TOTALhours_H_int");
$TOTALhours_M = ($TOTALhours_H - $TOTALhours_H_int);
$TOTALhours_M = ($TOTALhours_M * 60);
$TOTALhours_M_int = round($TOTALhours_M, 2);
$TOTALhours_M_int = intval("$TOTALhours_M_int");
$TOTALhours_S = ($TOTALhours_M - $TOTALhours_M_int);
$TOTALhours_S = ($TOTALhours_S * 60);
$TOTALhours_S = round($TOTALhours_S, 0);
if ($TOTALhours_S < 10) {$TOTALhours_S = "0$TOTALhours_S";}
if ($TOTALhours_M_int < 10) {$TOTALhours_M_int = "0$TOTALhours_M_int";}
$TOTALhours = "$TOTALhours_H_int:$TOTALhours_M_int:$TOTALhours_S";
$TOTALavg_H = (($TOTALsec / 3600) / $TOTALcalls);
$TOTALavg_H_int = round($TOTALavg_H, 2);
$TOTALavg_H_int = intval("$TOTALavg_H_int");
$TOTALavg_M = ($TOTALavg_H - $TOTALavg_H_int);
$TOTALavg_M = ($TOTALavg_M * 60);
$TOTALavg_M_int = round($TOTALavg_M, 2);
$TOTALavg_M_int = intval("$TOTALavg_M_int");
$TOTALavg_S = ($TOTALavg_M - $TOTALavg_M_int);
$TOTALavg_S = ($TOTALavg_S * 60);
$TOTALavg_S = round($TOTALavg_S, 0);
if ($TOTALavg_S < 10) {$TOTALavg_S = "0$TOTALavg_S";}
if ($TOTALavg_M_int < 10) {$TOTALavg_M_int = "0$TOTALavg_M_int";}
$TOTALavg = "$TOTALavg_H_int:$TOTALavg_M_int:$TOTALavg_S";
}
$TOTALcalls = sprintf("%10s", $TOTALcalls);
$TOTALhours = sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
$TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
$TOTALrate = sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
echo "+--------+----------------------+------------+------------+----------+----------+\n";
echo "| TOTAL: | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate |\n";
echo "+--------+----------------------+------------+------------+----------+----------+\n";
##############################
@@ -450,8 +530,8 @@ while ($i < $users_to_print)
$USERavgTALK = $row[4];
$USERtotTALK_M = ($USERtotTALK / 60);
$USERtotTALK_M = round($USERtotTALK_M, 2);
$USERtotTALK_M_int = intval("$USERtotTALK_M");
$USERtotTALK_M_int = round($USERtotTALK_M, 2);
$USERtotTALK_M_int = intval("$USERtotTALK_M_int");
$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
$USERtotTALK_S = ($USERtotTALK_S * 60);
$USERtotTALK_S = round($USERtotTALK_S, 0);
@@ -460,8 +540,8 @@ while ($i < $users_to_print)
$USERtotTALK_MS = sprintf("%6s", $USERtotTALK_MS);
$USERavgTALK_M = ($USERavgTALK / 60);
$USERavgTALK_M = round($USERavgTALK_M, 2);
$USERavgTALK_M_int = intval("$USERavgTALK_M");
$USERavgTALK_M_int = round($USERavgTALK_M, 2);
$USERavgTALK_M_int = intval("$USERavgTALK_M_int");
$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
$USERavgTALK_S = ($USERavgTALK_S * 60);
$USERavgTALK_S = round($USERavgTALK_S, 0);
@@ -478,8 +558,8 @@ if (!$TOTcalls) {$TOTcalls = 1;}
$TOTavg = ($TOTtime / $TOTcalls);
$TOTavg = round($TOTavg, 0);
$TOTavg_M = ($TOTavg / 60);
$TOTavg_M = round($TOTavg_M, 2);
$TOTavg_M_int = intval("$TOTavg_M");
$TOTavg_M_int = round($TOTavg_M, 2);
$TOTavg_M_int = intval("$TOTavg_M_int");
$TOTavg_S = ($TOTavg_M - $TOTavg_M_int);
$TOTavg_S = ($TOTavg_S * 60);
$TOTavg_S = round($TOTavg_S, 0);
@@ -488,8 +568,8 @@ $TOTavg_MS = "$TOTavg_M_int:$TOTavg_S";
$TOTavg = sprintf("%6s", $TOTavg_MS);
$TOTtime_M = ($TOTtime / 60);
$TOTtime_M = round($TOTtime_M, 2);
$TOTtime_M_int = intval("$TOTtime_M");
$TOTtime_M_int = round($TOTtime_M, 2);
$TOTtime_M_int = intval("$TOTtime_M_int");
$TOTtime_S = ($TOTtime_M - $TOTtime_M_int);
$TOTtime_S = ($TOTtime_S * 60);
$TOTtime_S = round($TOTtime_S, 0);
@@ -509,8 +589,8 @@ $row=mysql_fetch_row($rslt);
$AVGwait = $row[0];
$AVGwait_M = ($AVGwait / 60);
$AVGwait_M = round($AVGwait_M, 2);
$AVGwait_M_int = intval("$AVGwait_M");
$AVGwait_M_int = round($AVGwait_M, 2);
$AVGwait_M_int = intval("$AVGwait_M_int");
$AVGwait_S = ($AVGwait_M - $AVGwait_M_int);
$AVGwait_S = ($AVGwait_S * 60);
$AVGwait_S = round($AVGwait_S, 0);