ViciDial/agc_2-X
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1dbd40b34ecc7b3998054d72f8a3c0bb1ff23b21
Commit Graph
433 Commits
Author SHA1 Message Date
mattf 1dbd40b34e Added additional $VLforce_index flags in hopper loading script, for high-volume dialing systems 
Fix for user-group, in-group and campaign allowed/permissions matching issues
Added updated Greek translation file

git-svn-id: svn://192.168.202.10@3065 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-16 13:56:59 +00:00
mattf 1430274774 Added Manual Dial Validation campaign and system settings, forcesa gent to manually enter in the phone number before a call is placed. Does not affect 3way calls or transfers. 
git-svn-id: svn://192.168.202.10@3059 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-01-09 08:49:57 +00:00
mattf cedf39c8e4 Added SYSTEM to Manual Dial Filter campaign options 
git-svn-id: svn://192.168.202.10@3051 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-10-05 23:17:59 +00:00
mattf 3a2431dcd0 Added translatable phrases, related to issue #1114 
git-svn-id: svn://192.168.202.10@3041 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-27 02:07:18 +00:00
mattf f66dfc5567 Change to use the same new function for manual dial DNC filtering in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@3033 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-19 04:00:05 +00:00
mattf 4fd7265f47 Small fix for call notes display in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@3030 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-11 03:41:57 +00:00
mattf 0148b13e38 Fix for calls_today count when using dial-ingroup 
git-svn-id: svn://192.168.202.10@3023 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-04 05:36:21 +00:00
mattf 3314e62b24 Added new campaign feature to allow agents to select a specific timezone to use when scheduling callbacks. 
git-svn-id: svn://192.168.202.10@3020 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-27 18:47:45 +00:00
mattf 2f2cdd004e Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status. 
git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-19 04:01:41 +00:00
mattf 69192f6696 Added scheduled_callbacks_force_dial campaign feature 
git-svn-id: svn://192.168.202.10@3017 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-10 18:56:56 +00:00
mattf 6241eb7344 Added campaign features for Dead Call Trigger. Allowing an audio alert to be sent to an agent and/or a back-end URL to be submitted when an agent has been in a dead call for X number of seconds. 
git-svn-id: svn://192.168.202.10@2999 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-11 21:51:32 +00:00
mattf d39c99ab06 Added Manual Dial Routing Initiated Recording, must enable setting at the campaign level and have a 0 recording delay. 
git-svn-id: svn://192.168.202.10@2989 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-23 00:58:08 +00:00
mattf ddbff2de79 Added use of screen labels in search results, Issue #1104 
git-svn-id: svn://192.168.202.10@2986 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-20 14:37:27 +00:00
mattf fe04f0bba9 Added per-user options for maximum number of outbound manual dial hopper calls per-hour and per-day. 
git-svn-id: svn://192.168.202.10@2980 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-13 04:08:35 +00:00
mattf b22e0bb335 Added SWITCH custom field type to put buttons on the agent FORM to allow for 
the form to be switched while on an active call.

git-svn-id: svn://192.168.202.10@2976 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-07 06:11:44 +00:00
mattf 2fedeb95c7 Fix for not using campaign in vicidial_campaign_statuses queries in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@2966 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-18 21:17:44 +00:00
mattf cda1fec0dd Added Dispo URL Filter feature 
git-svn-id: svn://192.168.202.10@2964 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-12 03:19:07 +00:00
mattf 2ef52550a1 Added pause code manager approval option, requires a manager to approve a 
specific flagged pause code before the agent is allowed to use it in their agent screen.
Added switch lead log entry display to modify lead admin page

git-svn-id: svn://192.168.202.10@2963 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-11 17:18:42 +00:00
mattf 8c36cfdc9d Fix for LogiNCamPaigns function, removed unnecesary onfocus trigger in vdc_db_query.php, issue #1074 
git-svn-id: svn://192.168.202.10@2931 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-28 12:30:33 +00:00
mattf dd0cbc90c8 Fix for callback alt dial isssue #1066 
git-svn-id: svn://192.168.202.10@2920 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-16 19:51:52 +00:00
mattf 8ca0300241 Added CID Groups, allowing for groups of caller IDs to be defined by state 
or areacode

git-svn-id: svn://192.168.202.10@2917 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-15 18:26:33 +00:00
mattf 3e73551aa6 Added callback_datetime as dispo call url variable 
small fix to cached stats in AST_VDadapt.pl script

git-svn-id: svn://192.168.202.10@2913 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-12 21:41:03 +00:00
mattf 85a7ceae73 Fix for callback list issue #1062 
git-svn-id: svn://192.168.202.10@2909 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-10 12:09:30 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf 45405ab682 Fixed ereg issue in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@2900 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 16:20:20 +00:00
mattf b1d3549fcb Added next_dial_my_callbacks campaign option 
git-svn-id: svn://192.168.202.10@2881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-09 03:31:03 +00:00
mattf 55a84094f2 Added List Override setting for Default Transfer Group 
Added caching of inbound call stats for adapt script

git-svn-id: svn://192.168.202.10@2876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-27 12:47:35 +00:00
mattf 1ce740e75c small fix for leads with no custom fields 
git-svn-id: svn://192.168.202.10@2869 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-04 22:49:59 +00:00
mattf 97208cb58f Fixes for custom field duplicate fields in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@2868 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-04 20:31:18 +00:00
mattf aaf022287a Added Agent Screen Time Report campaign option, to display agent time statistics in the agent screen for the current day. 
git-svn-id: svn://192.168.202.10@2865 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-30 08:16:18 +00:00
mattf 1b066679ac Added ability to display inbound email messages in Script tab scripts 
git-svn-id: svn://192.168.202.10@2861 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-26 19:21:12 +00:00
mattf ff0ebcd509 Added Max Inbound Calls Outcome to allow for different behaviors when an agent reaches their maximum inbound calls for the day 
git-svn-id: svn://192.168.202.10@2859 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 17:07:47 +00:00
mattf b0911d00bf Added the ability to include duplicate custom text fields in a custom fields 
form in the agent screen.

git-svn-id: svn://192.168.202.10@2855 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-17 06:52:37 +00:00
mattf ca4fcbfb19 Added --wipe-closer-log flag to ADMIN_archive_log_tables.pl 
Added queue_log logging to inbound email handling

git-svn-id: svn://192.168.202.10@2847 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-26 14:27:27 +00:00
mattf 5cbe720eee Added scheduled_callbacks_email_alert campaign option 
git-svn-id: svn://192.168.202.10@2842 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-19 02:12:27 +00:00
mattf e9e71e5cab Fix for no-hopper dnc dialing issue 
Small change for two agent events

git-svn-id: svn://192.168.202.10@2814 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-14 01:16:04 +00:00
mattf b047a748dc Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio 
Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-17 17:34:09 +00:00
mattf cd25454866 Changed agents view to use last_state_change for time 
git-svn-id: svn://192.168.202.10@2792 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-12 19:49:48 +00:00
mattf e095721294 Added URL logging of Agent Screen Webform button clicks and URLs 
git-svn-id: svn://192.168.202.10@2788 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-10 22:09:36 +00:00
mattf 7e8eb377b8 call logging bug fixed in vdc_db_query.php 
Added option for fixing length_in_sec on vicidial_log and vicidial_closer_log records in AST_cleanup_agent_log.pl script

git-svn-id: svn://192.168.202.10@2778 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-10 13:15:34 +00:00
mattf c65e98091d Added 'commit' function to force immediate submission of Customer Information changes to database 
git-svn-id: svn://192.168.202.10@2777 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-09 21:21:47 +00:00
mattf 5a1153dc85 Added vendor_lead_code to agent lead search results screen 
git-svn-id: svn://192.168.202.10@2773 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-05 20:36:12 +00:00
mattf 9cc11099c8 small fixes to last set of agent variable filtering 
git-svn-id: svn://192.168.202.10@2762 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-31 12:35:39 +00:00
mattf 74e2e5ec0a Fixed rare inbound logging issue #1017 
Added more additional variable filtering

git-svn-id: svn://192.168.202.10@2761 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-28 14:49:36 +00:00
mattf 4e8f877f4b Added additional variable filtering 
git-svn-id: svn://192.168.202.10@2760 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-27 07:14:38 +00:00
mattf b8cabf067f Patched sec_convert to fix rounding time bug, issue #1011 
Added start_call_url function to manual-dial calls

git-svn-id: svn://192.168.202.10@2746 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-04 22:20:13 +00:00
mattf bb26594eb8 Added campaign option for Callbacks Display Days which can limit the scheduled callbacks displayed to an agent by a number of days from now 
git-svn-id: svn://192.168.202.10@2744 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-29 12:57:35 +00:00
mattf c38de94195 Added translation of callbacks statuses, issue #1006 
git-svn-id: svn://192.168.202.10@2721 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-01 21:50:39 +00:00
mattf 064746c2bb Fixed translation phrases in callbacks list in admin.php, issue #1006 
Updated system load stats collection in AST_update.pl for Linux kernel 2.6+

git-svn-id: svn://192.168.202.10@2718 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-30 14:12:52 +00:00
mattf 5eed8b273c Added USER_CUSTOM_ options to campaign custom callerID setting to allow for 
custom caller IDs to be used per agent in MANUAL and INBOUND_MAN modes

git-svn-id: svn://192.168.202.10@2715 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-27 21:10:56 +00:00