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Fix for no-hopper dnc dialing issue

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Small change for two agent events

git-svn-id: svn://192.168.202.10@2814 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2017-09-14 01:16:04 +00:00
parent e8529862fe
commit e9e71e5cab
3 changed files with 117 additions and 15 deletions
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docs/AGENT_EVENTS_PUSH.txt
+2 -2
View File
@@ -1,4 +1,4 @@
Agent Events Push Started: 2017-05-31 Updated: 2017-08-23
Agent Events Push Started: 2017-05-31 Updated: 2017-09-13
This feature allows for selected events in the VICIdial agent screen to push out event triggers through HTTP requests sent to a URL as defined in the System Settings.
@@ -56,7 +56,7 @@ dispo_set - This is when the agent submits a disposition for the call they jsut
3way_start - This indicates that the agent has started a 3way call, where the call is going will be attached to this event
3way_answered - This indicates that the 3way party has answered the call
3way_answered - This indicates that the 3way party has answered the call. call_id of customer call is attached to event
3way_agent_hangup - This indicates that the agent has clicked to hangup the 3way call
www/agc/vdc_db_query.php
+100 -9
View File
@@ -435,13 +435,14 @@
# 170609-1710 - Small debug addition
# 170712-1548 - Changed agents view to use last_state_change for time
# 170816-2334 - Added ask post-call survey feature for in-group calls
# 170912-1618 - Fix for no-hopper dnc dialing issue
#
$version = '2.14-329';
$build = '170816-2334';
$version = '2.14-330';
$build = '170912-1618';
$php_script = 'vdc_db_query.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=684;
$mysql_log_count=694;
$one_mysql_log=0;
$DB=0;
$VD_login=0;
@@ -2478,6 +2479,7 @@ if ($ACTION == 'manDiaLnextCaLL')
}
if (preg_match("/N/i",$no_hopper_dialing))
{
$no_hopper_dialing_used=0;
### grab the next lead in the hopper for this campaign and reserve it for the user
$stmt = "UPDATE vicidial_hopper set status='QUEUE', user='$user' where campaign_id='$campaign' and status='READY' order by priority desc,hopper_id LIMIT 1";
if ($DB) {echo "$stmt\n";}
@@ -2487,6 +2489,7 @@ if ($ACTION == 'manDiaLnextCaLL')
}
else
{
$no_hopper_dialing_used=1;
### figure out what the next lead that should be dialed is
##########################################################
@@ -3767,7 +3770,6 @@ if ($ACTION == 'manDiaLnextCaLL')
{$agent_dialed_number = $address3;}
}
##### BEGIN check for postal_code and phone time zones if alert enabled
$post_phone_time_diff_alert_message='';
$stmt="SELECT post_phone_time_diff_alert,local_call_time,owner_populate FROM vicidial_campaigns where campaign_id='$campaign';";
@@ -4000,7 +4002,7 @@ if ($ACTION == 'manDiaLnextCaLL')
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00590',$user,$server_ip,$session_name,$one_mysql_log);}
}
##### BEGIN if NOT preview dialing, do not send the call #####
##### BEGIN if NOT preview dialing, do send the call #####
if ( (strlen($preview)<1) or ($preview == 'NO') or (strlen($dial_ingroup) > 1) )
{
### prepare variables to place manual call from VICIDiaL
@@ -4017,7 +4019,7 @@ if ($ACTION == 'manDiaLnextCaLL')
if (strlen($campaign_cid_override) > 6) {$CCID = "$campaign_cid_override"; $CCID_on++;}
### check for custom cid use
$use_custom_cid=0;
$stmt = "SELECT use_custom_cid,manual_dial_hopper_check,start_call_url FROM vicidial_campaigns where campaign_id='$campaign';";
$stmt = "SELECT use_custom_cid,manual_dial_hopper_check,start_call_url,manual_dial_filter,use_internal_dnc,use_campaign_dnc,use_other_campaign_dnc FROM vicidial_campaigns where campaign_id='$campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00313',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -4028,6 +4030,95 @@ if ($ACTION == 'manDiaLnextCaLL')
$use_custom_cid = $row[0];
$manual_dial_hopper_check = $row[1];
$OUT_start_call_url = $row[2];
$manual_dial_filter = $row[3];
$use_internal_dnc = $row[4];
$use_campaign_dnc = $row[5];
$use_other_campaign_dnc = $row[6];
}
if ($no_hopper_dialing_used > 0)
{
### BEGIN check phone filtering for DNC or camplists if enabled ###
if (preg_match("/DNC/",$manual_dial_filter))
{
if (preg_match("/AREACODE/",$use_internal_dnc))
{
$phone_number_areacode = substr($agent_dialed_number, 0, 3);
$phone_number_areacode .= "XXXXXXX";
$stmt="SELECT count(*) from vicidial_dnc where phone_number IN('$agent_dialed_number','$phone_number_areacode');";
}
else
{$stmt="SELECT count(*) FROM vicidial_dnc where phone_number='$agent_dialed_number';";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00685',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$row=mysqli_fetch_row($rslt);
if ($row[0] > 0)
{
### flag the lead as DNCL
$stmt = "UPDATE vicidial_list set status='DNCL' where lead_id='$lead_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00686',$user,$server_ip,$session_name,$one_mysql_log);}
### reset agent log record
$stmt="UPDATE vicidial_agent_log set lead_id=NULL,comments='' where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00687',$user,$server_ip,$session_name,$one_mysql_log);}
echo " NO-HOPPER DNC\nTRY AGAIN\n";
$stage .= "|$agent_log_id|$vla_status|$agent_dialed_type|$agent_dialed_number|";
if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
exit;
}
if ( (preg_match("/Y/",$use_campaign_dnc)) or (preg_match("/AREACODE/",$use_campaign_dnc)) )
{
$stmt="SELECT use_other_campaign_dnc from vicidial_campaigns where campaign_id='$campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00688',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$use_other_campaign_dnc = $row[0];
$temp_campaign_id = $campaign;
if (strlen($use_other_campaign_dnc) > 0) {$temp_campaign_id = $use_other_campaign_dnc;}
if (preg_match("/AREACODE/",$use_campaign_dnc))
{
$phone_number_areacode = substr($agent_dialed_number, 0, 3);
$phone_number_areacode .= "XXXXXXX";
$stmt="SELECT count(*) from vicidial_campaign_dnc where phone_number IN('$agent_dialed_number','$phone_number_areacode') and campaign_id='$temp_campaign_id';";
}
else
{$stmt="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$agent_dialed_number' and campaign_id='$temp_campaign_id';";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00689',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$row=mysqli_fetch_row($rslt);
if ($row[0] > 0)
{
### flag the lead as DNCC
$stmt = "UPDATE vicidial_list set status='DNCC' where lead_id='$lead_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00690',$user,$server_ip,$session_name,$one_mysql_log);}
### reset agent log record
$stmt="UPDATE vicidial_agent_log set lead_id='0',comments='' where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00691',$user,$server_ip,$session_name,$one_mysql_log);}
echo " NO-HOPPER DNC CAMPAIGN\nTRY AGAIN\n";
$stage .= "|$agent_log_id|$vla_status|$agent_dialed_type|$agent_dialed_number|";
if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
exit;
}
}
}
}
if ($uccid_ct > 0)
{
if ( (preg_match('/^USER_CUSTOM/', $use_custom_cid)) and ($cid_lock < 1) )
{
$temp_vu='';
@@ -8257,7 +8348,7 @@ if ($ACTION == 'VDADcheckINCOMING')
$stmt = "SELECT participate from vicidial_inbound_survey_log where campaign_id='$VDADchannel_group' and lead_id='$lead_id' and uniqueid='$uniqueid' order by call_date desc limit 1;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00692',$user,$server_ip,$session_name,$one_mysql_log);}
$VDIG_visl_ct = mysqli_num_rows($rslt);
if ($VDIG_visl_ct > 0)
{
@@ -13188,7 +13279,7 @@ if ($ACTION == 'userLOGout')
{
$stmt="SELECT event FROM vicidial_user_log where user='$user' order by user_log_id desc LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00693',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$ul_record_ct = mysqli_num_rows($rslt);
if ($ul_record_ct > 0)
@@ -15898,7 +15989,7 @@ if ($ACTION == 'Log_Webform_Click')
$stmt = "INSERT INTO vicidial_url_log SET uniqueid='$uniqueid',url_date='$NOW_TIME',url_type='webform',url='$SQL_log',url_response='$stage $lead_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00694',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($link);
echo _QXZ("Webform Click Logged:")." $stage $lead_id";
www/agc/vicidial.php
+15 -4
View File
@@ -562,10 +562,12 @@
# 170725-2147 - Added counter(aec) to agent_events calls
# 170808-1014 - Added more qualifiers for Hungup Xfer function to be triggered
# 170816-2336 - Added ask post-call survey feature for in-group calls
# 170912-1619 - Fix for no-hopper dnc dialing issue
# 170913-1747 - Small change for two agent events
#
$version = '2.14-532c';
$build = '170816-2336';
$version = '2.14-534c';
$build = '170913-1747';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=87;
$one_mysql_log=0;
@@ -4548,6 +4550,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var aec=0;
var inbound_post_call_survey='';
var inbound_survey_participate='';
var left_3way_timeout=0;
var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
@@ -4941,6 +4944,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
// }
agent_events('3way_agent_leave', '', aec); aec++;
left_3way_timeout=3;
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
}
@@ -6070,7 +6074,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
else
{
if ( (last_conf_channel_count > 0) && (no_empty_session_warnings < 1) )
if ( (last_conf_channel_count > 0) && (no_empty_session_warnings < 1) && (left_3way_timeout < 1) )
{
agent_events('session_empty', '0', aec); aec++;
last_conf_channel_count = 0;
@@ -8311,7 +8315,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
xferchannellive=1;
XDcheck = '';
agent_events('3way_answered', '', aec); aec++;
agent_events('3way_answered', MDnextCID, aec); aec++;
}
}
else
@@ -8952,6 +8956,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var regMNCvar = new RegExp("HOPPER EMPTY","ig");
var regMDFvarDNC = new RegExp("DNC","ig");
var regMNHDNCvar = new RegExp("NO-HOPPER DNC","ig");
var regMDFvarCAMP = new RegExp("CAMPLISTS","ig");
var regMDFvarTIME = new RegExp("OUTSIDE","ig");
if ( (MDnextCID.match(regMNCvar)) || (MDnextCID.match(regMDFvarDNC)) || (MDnextCID.match(regMDFvarCAMP)) || (MDnextCID.match(regMDFvarTIME)) )
@@ -8975,6 +8980,10 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{alert_box("<?php echo _QXZ("This phone number is not in the campaign lists:"); ?>\n" + mdnPhonENumbeR); alert_displayed=1;}
if (MDnextCID.match(regMDFvarTIME))
{alert_box("<?php echo _QXZ("This phone number is outside of the local call time:"); ?>\n" + mdnPhonENumbeR); alert_displayed=1;}
if (MDnextCID.match(regMNHDNCvar))
{alert_box("<?php echo _QXZ("The next lead is a DNC phone number, please try again:"); ?>\n" + mdnPhonENumbeR); alert_displayed=1;}
if (alert_displayed==0)
{alert_box("<?php echo _QXZ("Unspecified error:"); ?>\n" + mdnPhonENumbeR + "|" + MDnextCID); alert_displayed=1;}
@@ -17531,6 +17540,8 @@ function phone_number_format(formatphone) {
if (alert_box_close_counter < 1)
{hideDiv('AlertBox');}
}
if (left_3way_timeout > 0)
{left_3way_timeout = (left_3way_timeout - 1);}
}
setTimeout("all_refresh()", refresh_interval);
}