mattf
655f51ef7d
Tiny doc fix for QC_PROCESS.txt
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git-svn-id: svn://192.168.202.10@3371 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-03-10 03:14:05 +00:00
mattf
79872153e7
Added new QC module with QC scorecards, Quality Control Report, Settings Compare Utility
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git-svn-id: svn://192.168.202.10@3369 3d104415-ff17-0410-8863-d5cf3c621b8a
2021-03-09 21:45:15 +00:00
mattf
96f8e9bbcd
Added QC functionality
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git-svn-id: svn://192.168.202.10@1877 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-16 21:12:44 +00:00
mattf
af2d33c881
added campaign option to allow for restriction of manual dialing to only the leads within the lists for the active campaigns
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added option (for IE users only) to copy a field to the agent computer's clipboard upon a call being sent to an agent
added new method for alternate number dialing, allowing over 65,000 alternate numbers per lead. Leads must be loaded using the CLI lead loader
git-svn-id: svn://192.168.202.10@945 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-09-02 11:10:33 +00:00
mattf
49bc6e6f14
changed recording extension in vicidial.php
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IMPORTANT! add 58600XXX to your dialplan, see extensions.conf.sample for info
added new QC-related fields to admin.php
added new QC_gather_records.pl script
made several changes to the QC_process doc
fixed ALL_inbound AGI voicemail bug
git-svn-id: svn://192.168.202.10@926 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-22 22:54:17 +00:00
mattf
86238c8316
added lead recycle limit counts to admin.php
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set 2.0.4 branch to RC3 release
git-svn-id: svn://192.168.202.10@924 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-16 03:56:39 +00:00
mattf
f818a2aaf0
added status time stats to VDAD and CLOSER reports
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added default-alt-dial option to vicidial.php
git-svn-id: svn://192.168.202.10@912 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-09 07:58:15 +00:00
mattf
4ef83ca186
some minor database changes
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changes to vicidial.php and helper apps to link recording_log entries to vicidial_log and vicidial_closer_log entries.
git-svn-id: svn://192.168.202.10@911 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-08 03:42:00 +00:00
mattf
41e886660c
added ability to update the computer_ip in the phones table upon vicidial.php agent login
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added QC status codes section to admin.php
git-svn-id: svn://192.168.202.10@834 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-04-16 10:18:12 +00:00
mattf
05f54a769a
database updates for qc changes in admin.php
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git-svn-id: svn://192.168.202.10@798 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-03-17 20:16:30 +00:00
mattf
07eff607b4
updated docs and ADMIN_backup.pl script
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git-svn-id: svn://192.168.202.10@797 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-03-17 20:14:30 +00:00
mattf
14a643763b
bug fixes for install.pl and AST_VDhopper.pl
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optimized sample extensions.conf files
Added VICIHELP direct dial-in to iax.conf and extensions.conf files
git-svn-id: svn://192.168.202.10@794 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-03-14 06:52:09 +00:00
mattf
5d8689fd09
Added QC campaigns settings section to admin
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git-svn-id: svn://192.168.202.10@789 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-03-11 06:58:38 +00:00
mattf
9de4a959fb
added option for install.pl to build entries for phones --build_phones_conf
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updated docs
git-svn-id: svn://192.168.202.10@772 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-01-22 09:10:51 +00:00
mattf
df9149c49e
added ability for agents to change in-groups in CLOSER-type campaigns without logging out
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updated docs
started work on adding a QC feature to the admin.php script
git-svn-id: svn://192.168.202.10@770 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-01-17 09:38:18 +00:00
mattf