Commit Graph
107 Commits
Author SHA1 Message Date
mattf 35b5ef4de2 reworked screen starting of asterisk and reloading of conf settings
trunk- new VICIDIAL_IN_new_lead files format and vtiger import changes

git-svn-id: svn://192.168.202.10@1084 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-26 05:10:23 +00:00
mattf 11726569f1 Fixed several small bugs related to agent interface(logging and recording) as well as conf file generation bugs in admin.php
git-svn-id: svn://192.168.202.10@1079 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-20 08:37:52 +00:00
mattf c3aeac7f81 Fixed bug in vdc_db_query.php for auto-dial outbound calls
Added screenlog log rolling in roll logfile script

git-svn-id: svn://192.168.202.10@1071 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-11 20:08:23 +00:00
mattf 19d31fe064 Added shift enforcement for agent logins
Added vital statistics display(CPU/load/disk) to reports and server modification screens
Added configurable max calls per second to servers and system settings

git-svn-id: svn://192.168.202.10@1068 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-08 12:42:54 +00:00
mattf 6463253fab Added group aliases to allow selecting of callerID for manual and 3way calls
Added agent-specific in-group and campaign web variables

git-svn-id: svn://192.168.202.10@1067 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-06 16:14:14 +00:00
mattf 394129bbcc fixed bug on immediate disconnect calls within MANUAL dial campaigns
added midi files for real-time alert

git-svn-id: svn://192.168.202.10@1063 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-02-27 19:20:16 +00:00
mattf c6bda976aa Added script to allow for batch synchronization between Vtiger 5.0.4 and VICIDIAL.
Added script to allow for batch loading of leads into Vtiger
Several other Vtiger integration changes
see docs/VTIGER.txt for more info

git-svn-id: svn://192.168.202.10@1039 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-28 21:02:17 +00:00
mattf bcb667eef3 added click-to-dial to Vtiger integration
added agent alert option to vicidial.php
some bug fixes and doc updates

git-svn-id: svn://192.168.202.10@1038 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-27 08:03:01 +00:00
mattf 503dfe5013 added agent API functionality for pause/resume and dial a number
added api log in database

git-svn-id: svn://192.168.202.10@1036 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-20 22:33:45 +00:00
mattf ded0a569cc Fixed bug in vicidial.php for agent log entries during manual dial calls
git-svn-id: svn://192.168.202.10@1023 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-12-11 09:24:22 +00:00
mattf 8f292136c4 Fixed callback comments bug in vdc_db_query.php
git-svn-id: svn://192.168.202.10@1017 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-12-01 04:25:33 +00:00
mattf 6c26adc2e7 fixed blind transfer bug in agent app
fexed counting bug in admin.php

git-svn-id: svn://192.168.202.10@1016 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-25 14:53:01 +00:00
mattf 7d30cc6770 fixed backslashes issues with web form variables
added bulk group change features to web admin

git-svn-id: svn://192.168.202.10@1013 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-19 23:13:17 +00:00
mattf d51d233d73 Added another level of timeclock checking to vicidial.php
updated docs

git-svn-id: svn://192.168.202.10@1008 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-17 00:20:11 +00:00
mattf a930207646 more vicidial_agent_log fixes for vdc_db_query.php
git-svn-id: svn://192.168.202.10@1006 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-14 06:27:47 +00:00
mattf e618945a16 another fix for non-hangups of vicidial agent calls
git-svn-id: svn://192.168.202.10@1004 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-11 21:37:21 +00:00
mattf eb34d10320 fix for non-hangup bug in vicidial.php and vdc_db_query.php
git-svn-id: svn://192.168.202.10@1003 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-10 20:40:23 +00:00
mattf 46216e408f reworking of vicidial_agent_log to allow for different pause code sessions without taking a call in between.
fixed error when vicidial_auto_calls record is deleted while in a transfer to an agent(caused by hangup)

git-svn-id: svn://192.168.202.10@1002 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-10 17:57:42 +00:00
mattf 2993036a73 several small bug fixes
added better carryover of campaign script and preset settings into in-group when those in-group settings are blank
Added to IVR and CLOSER reports

git-svn-id: svn://192.168.202.10@998 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-07 09:34:54 +00:00
mattf 50dcadded1 Added option to not allow vicidial agents to log in if they have not logged into the timeclock, vicidial_user_groups option
Added 15-minute answered call wait time breakdown section to the inbound/closer report

git-svn-id: svn://192.168.202.10@997 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-06 10:37:11 +00:00
mattf a80a2734f6 fixes for database deadlocks added to vicidial agent interface scripts
added mysql logging to AGI VDAD scripts

git-svn-id: svn://192.168.202.10@996 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-05 09:53:23 +00:00
mattf 50786bbf36 added option for 3way calling dial prefix to campaigns
added full mysql error logging to vicidial agent web interface

git-svn-id: svn://192.168.202.10@995 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-04 08:27:55 +00:00
mattf d15e029154 added forced pause code use on agent interface
several report enhancements
some logging changes

git-svn-id: svn://192.168.202.10@992 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-01 13:07:08 +00:00
mattf 4f21b6722a some minor bug fixes and queue_log fix for leave-3way in vdc_db_query.php and vicidial.php
git-svn-id: svn://192.168.202.10@989 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-26 14:41:19 +00:00
mattf 10a30940fe some changes to queue_log logging
added inbound call stats option to Realtime timeonVDAD screen

git-svn-id: svn://192.168.202.10@984 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-22 19:01:25 +00:00
mattf 78aa22cc19 more queue_log fixes in vicidial.php, vdc_db_query.php and manager_send.php
git-svn-id: svn://192.168.202.10@980 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-20 19:03:28 +00:00
mattf 21276c1ac1 logging fixes and queue_log fixes
AST_VDauto_dial.pl fix for deleting vicidial_auto_calls entries

git-svn-id: svn://192.168.202.10@979 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-20 08:06:16 +00:00
mattf ecfe4842e2 fixed manual dial consultative transfer bugs in agc folder scripts
git-svn-id: svn://192.168.202.10@963 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-11 20:12:44 +00:00
mattf df4cc23c6d removal of debug output in vdc_db_query.php
git-svn-id: svn://192.168.202.10@960 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-10 19:45:10 +00:00
mattf 5ba01f7292 added ability to specify the callerid of an outbound conference call within vicidial.php
reworked VICIDIAL fronter/closer transfers to be more reliable on high-load systems

git-svn-id: svn://192.168.202.10@959 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-10 19:30:48 +00:00
mattf 3900544b99 added campaign-specific DNC feature, affected 11 scripts
updated docs for new versions

git-svn-id: svn://192.168.202.10@948 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-09-10 05:26:13 +00:00
mattf af2d33c881 added campaign option to allow for restriction of manual dialing to only the leads within the lists for the active campaigns
added option (for IE users only) to copy a field to the agent computer's clipboard upon a call being sent to an agent
added new method for alternate number dialing, allowing over 65,000 alternate numbers per lead. Leads must be loaded using the CLI lead loader

git-svn-id: svn://192.168.202.10@945 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-09-02 11:10:33 +00:00
mattf 9108cb5a49 vdc_db_query.php commented out debug recording logfile
git-svn-id: svn://192.168.202.10@933 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-08-07 07:04:55 +00:00
mattf df5a26041f in branch and trunk changed admin_modify_lead.php comments field to TEXTAREA
in trunk fixed recording_log vicidial_id logging issues in vicidial.php/manager_send.php/vdc_db_query.php

git-svn-id: svn://192.168.202.10@932 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-08-07 07:02:57 +00:00
mattf cbaf2010a2 bug fix for all audio handling scripts
logging fix for ALL_inbound/_outbound and vdc_db_query.php scripts for specific situations on blended call handling systems

git-svn-id: svn://192.168.202.10@931 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-08-04 23:14:42 +00:00
mattf 3a0a556edd fixed single-quote bug in comments in vdc_db_query.php
fixed manual dial hopper priority bug in vdc_db_query.php

git-svn-id: svn://192.168.202.10@928 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-23 02:49:46 +00:00
mattf 49bc6e6f14 changed recording extension in vicidial.php
IMPORTANT! add 58600XXX to your dialplan, see extensions.conf.sample for info
added new QC-related fields to admin.php
added new QC_gather_records.pl script
made several changes to the QC_process doc
fixed ALL_inbound AGI voicemail bug

git-svn-id: svn://192.168.202.10@926 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-22 22:54:17 +00:00
mattf 4b2584488c bug fixes and tweaks for new Lead Recycling method
git-svn-id: svn://192.168.202.10@922 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-13 22:02:40 +00:00
mattf a7cef459d6 added last_local_call_time field to vicidial_list table. This change affected many scripts from the hopper loaders to the lead loaders to the vdc_db_query.php agent-side script. A script was created to populate this field from the logs: VICIDIAL_last_local_call_time_UPDATE.pl
git-svn-id: svn://192.168.202.10@921 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-13 15:45:22 +00:00
mattf 4ef83ca186 some minor database changes
changes to vicidial.php and helper apps to link recording_log entries to vicidial_log and vicidial_closer_log entries.

git-svn-id: svn://192.168.202.10@911 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-08 03:42:00 +00:00
mattf 4a44e08def moved the seconds field in vicidial.php
added API functions for hangup and dispo to agent interface
added campaign option for queue calls waiting count

git-svn-id: svn://192.168.202.10@906 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-04 03:02:50 +00:00
mattf 755edeae74 fixed queue_log bug
added alter customer phone number and user override options to vdc and admin

git-svn-id: svn://192.168.202.10@905 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-03 09:14:32 +00:00
mattf 6f106c8702 more work on timeclock edit page
fixed display bug in timeonVDADall report
added queue_log logging to manual dial and inbound calling

git-svn-id: svn://192.168.202.10@902 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-01 02:52:49 +00:00
mattf 62b3b7fe8e added after hours transfer group to in-groups
added collection of hangup reason for in/out calls into vicidial_log and vicidial_closer_log as well as display of those values in stats pages

git-svn-id: svn://192.168.202.10@851 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-05-01 09:19:15 +00:00
mattf 023b83fec4 made several changes to UTF8 compatibility for internationalization.
better importing/display of non-latin leads
rewriting of UTF8 database commands for scripts
updating of docs
building of language builds for 2.0.4 branch
addition of vicidial_it Italian Administration it_language_admin.txt and build

git-svn-id: svn://192.168.202.10@848 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-04-29 08:32:42 +00:00
mattf d060d717ba bug fix for agi-VDAD_ALL_inbound.agi for fewest calls
bug fixes for manual dial transfers to closer

git-svn-id: svn://192.168.202.10@821 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-04-02 05:46:22 +00:00
mattf 6aa006e898 fixed bug in vicidial.php/vdc_db_query on VDAD calls
added fcstats.php fronter/closer stats for in-groups

git-svn-id: svn://192.168.202.10@816 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-03-28 15:57:41 +00:00
mattf 55c25801d1 bug fix for agi-VDAD_ALL_outbound.agi
Added ability to override recording options of a campaign for individual in-groups
extensions.conf update

git-svn-id: svn://192.168.202.10@799 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-03-18 03:43:46 +00:00
mattf 7e11962fc1 Changed license to AGPLv2
Added VICIDIAL_fix_lead_statuses.pl script

git-svn-id: svn://192.168.202.10@788 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-03-10 08:02:30 +00:00
mattf 65f86c9490 Fixed bugs in FastAGIlog script
added new report scripts
updated documentation
changed active agent display time in timeonVDADall from 30 minutes to 360 minutes
Changed all uniqueid fields in database to VARCHAR(20)

git-svn-id: svn://192.168.202.10@782 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-02-24 08:48:40 +00:00